';
}
if ($index !== $numberOfStatuses) {
// Display move down
echo '
';
} else {
echo '';
}
}
function buildCreateModal() {
global $hesklang, $hesk_settings;
$languages = array();
foreach ($hesk_settings['languages'] as $key => $value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
$value) {
$languages[$key] = $hesk_settings['languages'][$key]['folder'];
}
?>
0) {
// it's a default action
return 'no-default';
}
// check if any tickets have this status
$statusRs = hesk_dbQuery("SELECT 1 FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".intval($id));
if (hesk_dbNumRows($statusRs) > 0) {
return 'no-tickets';
}
return 'yes';
}
function echoWarningForStatus() {
global $hesklang;
echo ' ';
}
function createStatus() {
global $hesklang, $hesk_settings;
hesk_dbConnect();
// Create the new status record
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
/* Get the latest cat_order */
$res = hesk_dbQuery("SELECT `sort` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` DESC LIMIT 1");
$row = hesk_dbFetchRow($res);
$my_order = $row[0]+10;
// Get the next status id
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `ID` DESC LIMIT 1");
$row = hesk_dbFetchAssoc($res);
$nextId = $row['ID'] + 1;
$insert = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (`ID`, `Key`, `TextColor`, `IsClosed`, `Closable`, `sort`)
VALUES (".intval($nextId).", 'STORED IN XREF TABLE', '".hesk_dbEscape($textColor)."', ".intval($isClosed).", '".hesk_dbEscape($closable)."', ".intval($my_order).")";
hesk_dbQuery($insert);
// For each language, create a value in the xref table
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($nextId).")");
}
hesk_process_messages($hesklang['new_status_created'],'manage_statuses.php','SUCCESS');
}
function updateStatus() {
global $hesklang, $hesk_settings;
$statusId = hesk_POST('status-id');
$isClosed = hesk_POST('closed');
$closable = hesk_POST('closable');
$textColor = hesk_POST('text-color');
$update = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses`
SET `TextColor` = '".hesk_dbEscape($textColor)."',
`IsClosed` = ".intval($isClosed).",
`Closable` = '".hesk_dbEscape($closable)."'
WHERE `ID` = ".intval($statusId);
hesk_dbQuery($update);
// For each language, delete the xref record and insert the new ones
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
foreach (hesk_POST_array('name') as $language => $translation) {
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (`language`, `text`, `status_id`)
VALUES ('".hesk_dbEscape($language)."', '".hesk_dbEscape($translation)."', ".intval($statusId).")");
}
hesk_process_messages($hesklang['ticket_status_updated'],'manage_statuses.php','SUCCESS');
}
function deleteStatus() {
global $hesklang, $hesk_settings;
$statusId = hesk_GET('id');
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` WHERE `status_id` = ".intval($statusId));
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($statusId));
resortStatuses();
hesk_process_messages($hesklang['ticket_status_deleted'],'manage_statuses.php','SUCCESS');
}
function moveStatus() {
global $hesk_settings, $hesklang;
$statusId = intval(hesk_GET('id'));
$statusMove = intval(hesk_GET('move'));
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort` = `sort`+".intval($statusMove)."
WHERE `ID` = '".intval($statusId)."' LIMIT 1");
resortStatuses();
hesk_process_messages($hesklang['status_sort_updated'],'manage_statuses.php','SUCCESS');
}
function resortStatuses() {
global $hesk_settings;
/* Update all category fields with new order */
$res = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` ORDER BY `sort` ASC");
$i = 10;
while ($myStatus = hesk_dbFetchAssoc($res))
{
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET `sort`=".intval($i)."
WHERE `ID`='".intval($myStatus['ID'])."' LIMIT 1");
$i += 10;
}
}
function save() {
global $hesklang, $hesk_settings;
//-- Update default status for actions
$defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
hesk_dbQuery($defaultQuery . "`IsNewTicketStatus` = 0");
$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ".intval($_POST['newTicket']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsClosedByClient` = 0");
$updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ".intval($_POST['closedByClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsCustomerReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ".intval($_POST['replyFromClient']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffClosedOption` = 0");
$updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ".intval($_POST['staffClosedOption']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsStaffReopenedStatus` = 0");
$updateQuery = $defaultQuery . "`IsStaffReopenedStatus` = 1 WHERE `ID` = ".intval($_POST['staffReopenedStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsDefaultStaffReplyStatus` = 0");
$updateQuery = $defaultQuery . "`IsDefaultStaffReplyStatus` = 1 WHERE `ID` = ".intval($_POST['defaultStaffReplyStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`LockedTicketStatus` = 0");
$updateQuery = $defaultQuery . "`LockedTicketStatus` = 1 WHERE `ID` = ".intval($_POST['lockedTicketStatus']);
hesk_dbQuery($updateQuery);
hesk_dbQuery($defaultQuery . "`IsAutocloseOption` = 0");
$updateQuery = $defaultQuery . "`IsAutocloseOption` = 1 WHERE `ID` = ".intval($_POST['autocloseTicketOption']);
hesk_dbQuery($updateQuery);
hesk_process_messages($hesklang['default_statuses_updated'],'manage_statuses.php','SUCCESS');
}