';
// Define column width
$tmp .= '
';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$tmp .= '' . "\n";
}
}
// Define first row (header)
$tmp .= '
#'.$hesklang['trackID'].''.$hesklang['date'].''.$hesklang['last_update'].''.$hesklang['name'].''.$hesklang['email'].''.$hesklang['category'].''.$hesklang['priority'].''.$hesklang['status'].''.$hesklang['subject'].''.$hesklang['message'].''.$hesklang['owner'].''.$hesklang['ts'].'
';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
if ($modsForHesk_settings['custom_field_setting'])
{
$v['name'] = $hesklang[$v['name']];
}
$tmp .= ''.$v['name'].'' . "\n";
}
}
$tmp .= "\n";
// Write what we have by now into the XML file
file_put_contents($save_to, $tmp, FILE_APPEND);
$flush_me .= hesk_date() . " | {$hesklang['gXML']} \n";
// OK, now start dumping data and writing it into the file
$tickets_exported = 0;
$save_after = 100;
$this_round = 0;
$tmp = '';
$result = hesk_dbQuery($sql);
while ($ticket=hesk_dbFetchAssoc($result))
{
$statusContentKeySql = 'SELECT `ShortNameContentKey` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.$ticket['status'];
$statusContentKeyRow = hesk_dbQuery($statusContentKeySql)->fetch_assoc();
$ticket['status'] = $hesklang[$statusContentKeyRow['ShortNameContentKey']];
switch ($ticket['priority'])
{
case 0:
$ticket['priority']=$hesklang['critical'];
break;
case 1:
$ticket['priority']=$hesklang['high'];
break;
case 2:
$ticket['priority']=$hesklang['medium'];
break;
default:
$ticket['priority']=$hesklang['low'];
}
$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
$ticket['message'] = hesk_msgToPlain($ticket['message'], 1);
$ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1);
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '';
// Format for export dates
$hesk_settings['timeformat'] = "Y-m-d\TH:i:s\.000";
// Create row for the XML file
$tmp .= '
'.$ticket['id'].''.hesk_date($ticket['dt'], true).''.hesk_date($ticket['lastchange'], true).'
';
// Add custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
$tmp .= ' ' . "\n";
}
}
$tmp .= "\n";
// Write every 100 rows into the file
if ($this_round >= $save_after)
{
file_put_contents($save_to, $tmp, FILE_APPEND);
$this_round = 0;
$tmp = '';
usleep(1);
}
$tickets_exported++;
$this_round++;
} // End of while loop
// Go back to the HH:MM:SS format for hesk_date()
$hesk_settings['timeformat'] = 'H:i:s';
// Append any remaining rows into the file
if ($this_round > 0)
{
file_put_contents($save_to, $tmp, FILE_APPEND);
}
// If any tickets were exported, continue, otherwise cleanup
if ($tickets_exported > 0)
{
// Finish the XML file
$tmp = '
34FalseFalse
FalseFalse
FalseFalse
';
file_put_contents($save_to, $tmp, FILE_APPEND);
// Log how many rows we exported
$flush_me .= hesk_date() . " | " . sprintf($hesklang['nrow'], $tickets_exported) . " \n";
// We will convert XML to Zip to save a lot of space
$save_to_zip = $export_dir.$export_name.'.zip';
// Log start of Zip creation
$flush_me .= hesk_date() . " | {$hesklang['cZIP']} \n";
// Preferrably use the zip extension
if (extension_loaded('zip'))
{
$save_to_zip = $export_dir.$export_name.'.zip';
$zip = new ZipArchive;
$res = $zip->open($save_to_zip, ZipArchive::CREATE);
if ($res === TRUE)
{
$zip->addFile($save_to, "{$export_name}.xml");
$zip->close();
}
else
{
die("{$hesklang['eZIP']} <$save_to_zip>\n");
}
}
// Some servers have ZipArchive class enabled anyway - can we use it?
elseif ( class_exists('ZipArchive') )
{
require(HESK_PATH . 'inc/zip/Zip.php');
$zip = new Zip();
$zip->addLargeFile($save_to, "{$export_name}.xml");
$zip->finalize();
$zip->setZipFile($save_to_zip);
}
// If not available, use a 3rd party Zip class included with HESK
else
{
require(HESK_PATH . 'inc/zip/pclzip.lib.php');
$zip = new PclZip($save_to_zip);
$zip->add($save_to, PCLZIP_OPT_REMOVE_ALL_PATH);
}
// Delete XML, just leave the Zip archive
hesk_unlink($save_to);
// Echo memory peak usage
$flush_me .= hesk_date() . " | " . sprintf($hesklang['pmem'], (@memory_get_peak_usage(true) / 1048576)) . " \r\n";
// We're done!
$flush_me .= hesk_date() . " | {$hesklang['fZIP']}