fetch_assoc();
echo '
';
echo ' ' . $parent['trackid'] . '';
}
//-- Check if any tickets have a parent set to this tracking ID
$hasRows = false;
$childrenRS = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets`
WHERE `parent` = ' . hesk_dbEscape($ticket['id']));
while ($row = $childrenRS->fetch_assoc()) {
$hasRows = true;
echo '
';
echo ' ' . $row['trackid'] . '';
echo '
';
}
if (!$hasRows && $ticket['parent'] == null) {
echo $hesklang['none'];
}
?>
' . $hesklang['add_ticket'] . ''; ?>
' . $recentTicket['trackid'] . ''; ?>
' . $hesklang['priority'] . '
'; echo '' . $hesklang['status'] . '
'; $status_options = array(); $results = mfh_getAllStatuses(); foreach ($results as $row) { $selected = $ticket['status'] == $row['ID'] ? 'selected' : ''; $status_options[$row['ID']] = ''; } echo '' . $hesklang['owner'] . '
'; if (hesk_checkPermission('can_assign_others', 0) || $isManager) { echo '' . $hesklang['category'] . '
'; if ($can_change_cat) { echo ' '; } else { echo '' . $category['name'] . '
'; } echo '-
:
$v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
echo '
' . $v['name'] . ': '; if ($v['type'] == 'date' && !empty($ticket[$k])) { $dt = date('Y-m-d h:i:s', $ticket[$k]); echo hesk_dateToString($dt, 0); } else { echo $ticket[$k]; } echo '
'; } } ?>:
' . $v['name'] . ': '; if ($v['type'] == 'date' && !empty($ticket[$k])) { $dt = date('Y-m-d h:i:s', $ticket[$k]); echo hesk_dateToString($dt, 0); } else { echo $ticket[$k]; } echo '
'; } } /* Attachments */ mfh_listAttachments($ticket['attachments'], 0, true); // Show suggested KB articles if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers'] && strlen($ticket['articles'])) { $suggested = array(); $suggested_list = ''; // Get article info from the database $articles = hesk_dbQuery("SELECT `id`,`subject` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "kb_articles` WHERE `id` IN (" . preg_replace('/[^0-9\,]/', '', $ticket['articles']) . ")"); while ($article = hesk_dbFetchAssoc($articles)) { $suggested[$article['id']] = '' . $article['subject'] . ':
:
' . $hesklang['rh'] . '
'; } } /* Show "unread reply" message? */ if ($reply['staffid'] && !$reply['read']) { echo '' . $hesklang['unread'] . '
'; } ?>