Enjoy using HESK? Please let others know!
\r\n\r\nYou are invited to rate HESK or even write a short review here:
![\"\"](\"../img/link.png\")
Rate this script @ Hot Scripts
Rate this script @ The PHP Resource Index
Thank you,
Klemen,
\r\nwww.hesk.com\r\n\r\n
', NOW(), '0', 9999)"); // ---> Insert welcome email hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK!', '
\r\n\r\n
', NOW(), '0', 9999)");
// -> Notes
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`ticket` mediumint(8) unsigned NOT NULL,
`who` smallint(5) unsigned NOT NULL,
`dt` datetime NOT NULL,
`message` mediumtext NOT NULL,
PRIMARY KEY (`id`),
KEY `ticketid` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Online
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."online` (
`user_id` smallint(5) unsigned NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`tmp` int(11) unsigned NOT NULL DEFAULT '0',
UNIQUE KEY `user_id` (`user_id`),
KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Pipe loops
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` (
`email` varchar(255) NOT NULL,
`hits` smallint(1) unsigned NOT NULL DEFAULT '0',
`message_hash` char(32) NOT NULL,
`dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
KEY `email` (`email`,`hits`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Replies
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
`name` varchar(50) NOT NULL DEFAULT '',
`message` mediumtext NOT NULL,
`dt` datetime DEFAULT NULL,
`attachments` mediumtext,
`staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
`rating` enum('0','1','5') NOT NULL DEFAULT '0',
`read` enum('0','1') NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `replyto` (`replyto`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Canned Responses
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`title` varchar(100) NOT NULL DEFAULT '',
`message` mediumtext NOT NULL,
`reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Tickets
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` (
`id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
`trackid` varchar(13) NOT NULL,
`name` varchar(50) NOT NULL DEFAULT '',
`email` varchar(255) NOT NULL DEFAULT '',
`category` smallint(5) unsigned NOT NULL DEFAULT '1',
`priority` enum('0','1','2','3') NOT NULL DEFAULT '3',
`subject` varchar(70) NOT NULL DEFAULT '',
`message` mediumtext NOT NULL,
`dt` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
`lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
`ip` varchar(46) NOT NULL DEFAULT '',
`language` varchar(50) DEFAULT NULL,
`status` enum('0','1','2','3','4','5') NOT NULL DEFAULT '0',
`owner` smallint(5) unsigned NOT NULL DEFAULT '0',
`time_worked` time NOT NULL DEFAULT '00:00:00',
`lastreplier` enum('0','1') NOT NULL DEFAULT '0',
`replierid` smallint(5) unsigned DEFAULT NULL,
`archive` enum('0','1') NOT NULL DEFAULT '0',
`locked` enum('0','1') NOT NULL DEFAULT '0',
`attachments` mediumtext NOT NULL,
`merged` mediumtext NOT NULL,
`history` mediumtext NOT NULL,
`custom1` mediumtext NOT NULL,
`custom2` mediumtext NOT NULL,
`custom3` mediumtext NOT NULL,
`custom4` mediumtext NOT NULL,
`custom5` mediumtext NOT NULL,
`custom6` mediumtext NOT NULL,
`custom7` mediumtext NOT NULL,
`custom8` mediumtext NOT NULL,
`custom9` mediumtext NOT NULL,
`custom10` mediumtext NOT NULL,
`custom11` mediumtext NOT NULL,
`custom12` mediumtext NOT NULL,
`custom13` mediumtext NOT NULL,
`custom14` mediumtext NOT NULL,
`custom15` mediumtext NOT NULL,
`custom16` mediumtext NOT NULL,
`custom17` mediumtext NOT NULL,
`custom18` mediumtext NOT NULL,
`custom19` mediumtext NOT NULL,
`custom20` mediumtext NOT NULL,
PRIMARY KEY (`id`),
KEY `trackid` (`trackid`),
KEY `archive` (`archive`),
KEY `categories` (`category`),
KEY `statuses` (`status`),
KEY `owner` (`owner`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
// -> Users
hesk_dbQuery("
CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (
`id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
`user` varchar(20) NOT NULL DEFAULT '',
`pass` char(40) NOT NULL,
`isadmin` enum('0','1') NOT NULL DEFAULT '0',
`name` varchar(50) NOT NULL DEFAULT '',
`email` varchar(255) NOT NULL DEFAULT '',
`signature` varchar(255) NOT NULL DEFAULT '',
`language` varchar(50) DEFAULT NULL,
`categories` varchar(255) NOT NULL DEFAULT '',
`afterreply` enum('0','1','2') NOT NULL DEFAULT '0',
`autostart` enum('0','1') NOT NULL DEFAULT '1',
`notify_new_unassigned` enum('0','1') NOT NULL DEFAULT '1',
`notify_new_my` enum('0','1') NOT NULL DEFAULT '1',
`notify_reply_unassigned` enum('0','1') NOT NULL DEFAULT '1',
`notify_reply_my` enum('0','1') NOT NULL DEFAULT '1',
`notify_assigned` enum('0','1') NOT NULL DEFAULT '1',
`notify_pm` enum('0','1') NOT NULL DEFAULT '1',
`notify_note` enum('0','1') NOT NULL DEFAULT '1',
`default_list` varchar(255) NOT NULL DEFAULT '',
`autoassign` enum('0','1') NOT NULL DEFAULT '1',
`heskprivileges` mediumtext NOT NULL,
`ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
`ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
`rating` float NOT NULL DEFAULT '0',
`replies` mediumint(8) unsigned NOT NULL DEFAULT '0',
PRIMARY KEY (`id`),
KEY `autoassign` (`autoassign`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci
");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `signature`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', 'Sincerely,\r\n\r\nYour name\r\nYour website\r\nhttp://www.yourwebsite.com', '')");
return true;
} // End hesk_iTables()
function hesk_iSaveSettings()
{
global $hesk_settings, $hesklang;
$spam_question = hesk_generate_SPAM_question();
$hesk_settings['secimg_use'] = empty($_SESSION['set_captcha']) ? 0 : 1;
$hesk_settings['use_spamq'] = empty($_SESSION['use_spamq']) ? 0 : 1;
$hesk_settings['question_ask'] = $spam_question[0];
$hesk_settings['question_ans'] = $spam_question[1];
$hesk_settings['set_attachments'] = empty($_SESSION['set_attachments']) ? 0 : 1;
$hesk_settings['hesk_version'] = HESK_NEW_VERSION;
if (isset($_SERVER['HTTP_HOST']))
{
$hesk_settings['site_url']='http://' . $_SERVER['HTTP_HOST'];
if (isset($_SERVER['REQUEST_URI']))
{
$hesk_settings['hesk_url']='http://' . $_SERVER['HTTP_HOST'] . str_replace('/install/install.php','',$_SERVER['REQUEST_URI']);
}
}
/* Encode and escape characters */
$set = $hesk_settings;
foreach ($hesk_settings as $k=> $v)
{
if (is_array($v))
{
continue;
}
$set[$k] = addslashes($v);
}
$set['debug_mode'] = 0;
$set['email_providers'] = count($set['email_providers']) ? "'" . implode("','", $set['email_providers']) . "'" : '';
// Check if PHP version is 5.2.3+ and MySQL is 5.0.7+
$res = hesk_dbQuery('SELECT VERSION() AS version');
$set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0 && version_compare( hesk_dbResult($res) , '5.0.7') >= 0) ? 1 : 0;
hesk_iSaveSettingsFile($set);
return true;
} // End hesk_iSaveSettings()
?>
Congratulations for installing HESK, a lightweight and easy-to-use ticket support system!
\r\n\r\nI am sure you are eager to use your HESK™ helpdesk to improve your customer support and reduce your workload, so check the rest of this message for some quick "Getting Started" tips.
\r\n\r\nOnce you have learned the power of HESK™, please consider supporting its future enhancement by purchasing an inexpensive license. Having a site license will remove the "Powered by Help Desk Software HESK" links from the bottom of your screens to make it look even more professional.
\r\n\r\nEnjoy using HESK™ - and I value receiving your constructive feedback and feature suggestions.
\r\n\r\nKlemen Stirn,
\r\nHESK owner and author
\r\nwww.hesk.com\r\n\r\n
\r\n\r\n
*** Quick "Getting Started" Tips ***
\r\n\r\n- \r\n
- Click the profile link to set your Profile name, e-mail, signature, and *CHANGE YOUR PASSWORD*.
\r\n - Click the settings link in the top menu to get to the Settings page. Take some time and get familiar with all the available settings. Most should be self-explanatory; for additional information about each setting, click the [?] link for help about the current setting.
\r\n - Create new staff accounts on the Users page. The default user (Administrator) cannot be deleted, but you can change the password on the Profile page.
\r\n - Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.
\r\n - Use the integrated Knowledgebase - it is one of the most powerful support tools as it gives self-help resources to your customers. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run. Arrange answers to frequently asked questions and articles into categories.
\r\n - Create canned responses on the Canned Responses page. These are pre-written replies to common support questions. However, you should also contribute by adding answers to other typical questions in the Knowledgebase.
\r\n - Subscribe to the HESK Newsletter to be notified of updates and new versions.
\r\n - Buy a license to remove the "Powered by Help Desk Software HESK" links from the bottom of your help desk.