<?php
/*******************************************************************************
*  Title: Help Desk Software HESK
*  Version: 2.5.5 from 5th August 2014
*  Author: Klemen Stirn
*  Website: http://www.hesk.com
********************************************************************************
*  COPYRIGHT AND TRADEMARK NOTICE
*  Copyright 2005-2013 Klemen Stirn. All Rights Reserved.
*  HESK is a registered trademark of Klemen Stirn.

*  The HESK may be used and modified free of charge by anyone
*  AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
*  By using this code you agree to indemnify Klemen Stirn from any
*  liability that might arise from it's use.

*  Selling the code for this program, in part or full, without prior
*  written consent is expressly forbidden.

*  Using this code, in part or full, to create derivate work,
*  new scripts or products is expressly forbidden. Obtain permission
*  before redistributing this software over the Internet or in
*  any other medium. In all cases copyright and header must remain intact.
*  This Copyright is in full effect in any country that has International
*  Trade Agreements with the United States of America or
*  with the European Union.

*  Removing any of the copyright notices without purchasing a license
*  is expressly forbidden. To remove HESK copyright notice you must purchase
*  a license for this script. For more information on how to obtain
*  a license please visit the page below:
*  https://www.hesk.com/buy.php
*******************************************************************************/

define('IN_SCRIPT',1);
define('HESK_PATH','../');

/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/admin_functions.inc.php');
require(HESK_PATH . 'inc/reporting_functions.inc.php');
hesk_load_database_functions();

hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();

// Check permissions for this feature
hesk_checkPermission('can_run_reports');

// Should reports be full or limited to own tickets?
$can_run_reports_full = hesk_checkPermission('can_run_reports_full', 0);

// Set default values
define('CALENDAR',1);
define('MAIN_PAGE',1);
define('LOAD_TABS',1);

$selected = array(
	'w'    => array(0=>'',1=>''),
	'time' => array(1=>'',2=>'',3=>'',4=>'',5=>'',6=>'',7=>'',8=>'',9=>'',10=>'',11=>'',12=>''),
    'type' => array(1=>'',2=>'',3=>'',4=>''),
);
$is_all_time = 0;

/* Default this month to date */
$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), 1, date("Y")));
$date_to = date('Y-m-d');
$input_datefrom = date('m/d/Y', strtotime('last month'));
$input_dateto = date('m/d/Y');

/* Date */
if (!empty($_GET['w']))
{
	$df = preg_replace('/[^0-9]/','', hesk_GET('datefrom') );
    if (strlen($df) == 8)
    {
    	$date_from = substr($df,4,4) . '-' . substr($df,0,2) . '-' . substr($df,2,2);
        $input_datefrom = substr($df,0,2) . '/' . substr($df,2,2) . '/' . substr($df,4,4);
    }
    else
    {
    	$date_from = date('Y-m-d', strtotime('last month') );
    }

	$dt = preg_replace('/[^0-9]/','', hesk_GET('dateto') );
    if (strlen($dt) == 8)
    {
    	$date_to = substr($dt,4,4) . '-' . substr($dt,0,2) . '-' . substr($dt,2,2);
        $input_dateto = substr($dt,0,2) . '/' . substr($dt,2,2) . '/' . substr($dt,4,4);
    }
    else
    {
    	$date_to = date('Y-m-d');
    }

    if ($date_from > $date_to)
    {
        $tmp = $date_from;
        $tmp2 = $input_datefrom;

        $date_from = $date_to;
        $input_datefrom = $input_dateto;

        $date_to = $tmp;
        $input_dateto = $tmp2;

        $note_buffer = $hesklang['datetofrom'];
    }

    if ($date_to > date('Y-m-d'))
    {
    	$date_to = date('Y-m-d');
        $input_dateto = date('m/d/Y');
    }

    $query_string = 'reports.php?w=1&amp;datefrom='.urlencode($input_datefrom).'&amp;dateto='.urlencode($input_dateto);
	$selected['w'][1]='checked="checked"';
    $selected['time'][3]='selected="selected"';
}
else
{
	$selected['w'][0]='checked="checked"';
	$_GET['time'] = intval( hesk_GET('time', 3) );

    switch ($_GET['time'])
    {
    	case 1:
			/* Today */
			$date_from = date('Y-m-d');
			$date_to = $date_from;
			$selected['time'][1]='selected="selected"';
            $is_all_time = 1;
        break;

    	case 2:
			/* Yesterday */
			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m"), date("d")-1, date("Y")));
			$date_to = $date_from;
			$selected['time'][2]='selected="selected"';
            $is_all_time = 1;
        break;

    	case 4:
			/* Last month */
			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, 1, date("Y")));
			$date_to = date('Y-m-d',mktime(0, 0, 0, date("m"), 0, date("Y")));
			$selected['time'][4]='selected="selected"';
        break;

    	case 5:
			/* Last 30 days */
			$date_from = date('Y-m-d',mktime(0, 0, 0, date("m")-1, date("d"), date("Y")));
			$date_to = date('Y-m-d');
			$selected['time'][5]='selected="selected"';
        break;

    	case 6:
			/* This week */
			list($date_from,$date_to)=dateweek(0);
            $date_to = date('Y-m-d');
			$selected['time'][6]='selected="selected"';
        break;

    	case 7:
			/* Last week */
			list($date_from,$date_to)=dateweek(-1);
			$selected['time'][7]='selected="selected"';
        break;

    	case 8:
			/* This business week */
			list($date_from,$date_to)=dateweek(0,1);
            $date_to = date('Y-m-d');
			$selected['time'][8]='selected="selected"';
        break;

    	case 9:
			/* Last business week */
			list($date_from,$date_to)=dateweek(-1,1);
			$selected['time'][9]='selected="selected"';
        break;

    	case 10:
			/* This year */
			$date_from = date('Y').'-01-01';
			$date_to = date('Y-m-d');
			$selected['time'][10]='selected="selected"';
        break;

    	case 11:
			/* Last year */
			$date_from = date('Y')-1 . '-01-01';
			$date_to = date('Y')-1 . '-12-31';
			$selected['time'][11]='selected="selected"';
        break;

    	case 12:
			/* All time */
			$date_from = hesk_getOldestDate();
			$date_to = date('Y-m-d');
			$selected['time'][12]='selected="selected"';
            $is_all_time = 1;
        break;

        default:
        	$_GET['time'] = 3;
			$selected['time'][3]='selected="selected"';
    }

    $query_string = 'reports.php?w=0&amp;time='.$_GET['time'];
}

unset($tmp);

/* Type */
$type = intval( hesk_GET('type', 1) );
if (isset($selected['type'][$type]))
{
	$selected['type'][$type] = 'selected="selected"';
}

/* Print header */
require_once(HESK_PATH . 'inc/headerAdmin.inc.php');

/* Print main manage users page */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>

<div class="enclosingDashboard" style="padding-top: 20px">
    <div class="row">
        <div align="left" class="col-md-4">
		    <div class="moreToLeft">
			    <ul class="nav nav-tabs">
				    <li class="active"><a title="<?php echo $hesklang['reports_tab']; ?>" href="javascript:void(null);" onclick="javascript:alert('<?php echo hesk_makeJsString($hesklang['reports_intro']); ?>')"><?php echo $hesklang['reports_tab']; ?> <i class="fa fa-question-circle settingsquestionmark"></i></a></li>
                    <?php
		            // Show a link to export.php if user has permission to do so
		            if ( hesk_checkPermission('can_export',0) )
		            {
			            echo '<li><a title="' . $hesklang['export'] . '" href="export.php">' . $hesklang['export'] . '</a></li>';
		            }
		            ?>
			    </ul>
			    <div class="summaryList">
                    <div class="viewTicketSidebar">
                        <form action="reports.php" method="get" name="form1" role="form">
                            <div class="form-group">
                                <label for="dtrg" class="control-label"><?php echo $hesklang['dtrg']; ?></b>:</label>
                                <div class="radio">
                                    <input type="radio" name="w" value="0" id="w0" <?php echo $selected['w'][0]; ?> />
                                    <select name="time" onclick="document.getElementById('w0').checked = true" onfocus="document.getElementById('w0').checked = true" style="margin-top:5px;margin-bottom:5px;">
			                            <option value="1" <?php echo $selected['time'][1]; ?>><?php echo $hesklang['r1']; ?> (<?php echo $hesklang['d'.date('w')]; ?>)</option>
			                            <option value="2" <?php echo $selected['time'][2]; ?>><?php echo $hesklang['r2']; ?> (<?php echo $hesklang['d'.date('w',mktime(0, 0, 0, date('m'), date('d')-1, date('Y')))]; ?>)</option>
			                            <option value="3" <?php echo $selected['time'][3]; ?>><?php echo $hesklang['r3']; ?> (<?php echo $hesklang['m'.date('n')]; ?>)</option>
			                            <option value="4" <?php echo $selected['time'][4]; ?>><?php echo $hesklang['r4']; ?> (<?php echo $hesklang['m'.date('n',mktime(0, 0, 0, date('m')-1, date('d'), date('Y')))]; ?>)</option>
			                            <option value="5" <?php echo $selected['time'][5]; ?>><?php echo $hesklang['r5']; ?></option>
			                            <option value="6" <?php echo $selected['time'][6]; ?>><?php echo $hesklang['r6']; ?></option>
			                            <option value="7" <?php echo $selected['time'][7]; ?>><?php echo $hesklang['r7']; ?></option>
			                            <option value="8" <?php echo $selected['time'][8]; ?>><?php echo $hesklang['r8']; ?></option>
			                            <option value="9" <?php echo $selected['time'][9]; ?>><?php echo $hesklang['r9']; ?></option>
			                            <option value="10" <?php echo $selected['time'][10]; ?>><?php echo $hesklang['r10']; ?> (<?php echo date('Y'); ?>)</option>
			                            <option value="11" <?php echo $selected['time'][11]; ?>><?php echo $hesklang['r11']; ?> (<?php echo date('Y',mktime(0, 0, 0, date('m'), date('d'), date('Y')-1)); ?>)</option>
			                            <option value="12" <?php echo $selected['time'][12]; ?>><?php echo $hesklang['r12']; ?></option>
		                            </select>
                                </div>
                                <div class="radio">
                                    <input type="radio" name="w" value="1" id="w1" <?php echo $selected['w'][1]; ?> />
                                    <?php echo $hesklang['from']; ?> <input type="text" name="datefrom" value="<?php echo $input_datefrom; ?>" id="datefrom" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true;this.focus;" />
                                    <?php echo $hesklang['to']; ?> <input type="text" name="dateto" value="<?php echo $input_dateto; ?>" id="dateto" class="tcal" size="10" onclick="document.getElementById('w1').checked = true" onfocus="document.getElementById('w1').checked = true; this.focus;" />     
                                </div>
                            </div>
                            <div class="form-group">
                                <label for="type" class="control-label"><?php echo $hesklang['crt']; ?></b>:</label>
                                <select name="type" class="form-control">
			                        <option value="1" <?php echo $selected['type'][1]; ?>><?php echo $hesklang['t1']; ?></option>
			                        <option value="2" <?php echo $selected['type'][2]; ?>><?php echo $hesklang['t2']; ?></option>
			                        <option value="3" <?php echo $selected['type'][3]; ?>><?php echo $hesklang['t3']; ?></option>
                                    <option value="4" <?php echo $selected['type'][4]; ?>><?php echo $hesklang['t4']; ?></option>
		                        </select>    
                            </div>
                            <div class="form-group" style="text-align: center">
                                <input type="submit" value="<?php echo $hesklang['dire']; ?>" class="btn btn-default" />
                                <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />     
                            </div>         
                        </form>
                    </div>				
			    </div>
		    </div>
	    </div>
        <div class="col-sm-8">
            <?php
            /* This will handle error, success and notice messages */
            hesk_handle_messages();
            ?>
            
            <?php
            if ($date_from == $date_to)
            {
	            ?>
	            <h3><?php echo hesk_dateToString($date_from,0); ?></h3>
                <div class="footerWithBorder blankSpace"></div>
	            <?php
            }
            else
            {
	            ?>
	            <h3><?php echo hesk_dateToString($date_from,0); ?> - <?php echo hesk_dateToString($date_to,0); ?></h3>
                <div class="footerWithBorder blankSpace"></div>
	            <?php
            }

            // Show a note if reports are limited
            if ( ! $can_run_reports_full)
            {
	            echo "<p>{$hesklang['roo']}</p>";
            }

            /* Report type */
            switch ($type)
            {
	            case 2:
    	            hesk_ticketsByMonth();
                    break;
	            case 3:
    	            hesk_ticketsByUser();
                    break;
	            case 4:
    	            hesk_ticketsByCategory();
                    break;
	            default:
    	            hesk_ticketsByDay();
            }

            require_once(HESK_PATH . 'inc/footer.inc.php');
            exit();


            /*** START FUNCTIONS ***/


            function hesk_ticketsByCategory()
            {
	            global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;

	            /* List of categories */
	            $cat = array();
	            $res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE " . ( $can_run_reports_full ? '1' : hesk_myCategories('id') ) . " ORDER BY `id` ASC");
	            while ($row=hesk_dbFetchAssoc($res))
	            {
		            $cat[$row['id']]=$row['name'];
	            }

	            $tickets = array();
                $totals = array('num_tickets' => 0, 'resolved' => 0, 'all_replies' => 0, 'staff_replies' => 0, 'worked' => 0);

                /* Populate category counts */
                foreach ($cat as $id => $name)
                {
    	            $tickets[$id] = array(
                    'num_tickets' => 0,
                    'resolved' => 0,
                    'all_replies' => 0,
                    'staff_replies' => 0,
		            'worked' => '',
                    );
                }

	            /* SQL query for category stats */
	            $res = hesk_dbQuery("
	            SELECT DISTINCT `t1`.`category`, `t2`.`num_tickets`, `t2`.`seconds_worked` AS `seconds_worked`, IFNULL(`t3`.`all_replies`,0) AS `all_replies`, IFNULL(`t4`.`staff_replies`,0) AS `staff_replies` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`
	            LEFT JOIN (SELECT COUNT(*) AS `num_tickets`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked`, `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1` WHERE DATE(`t1`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `category`) AS `t2` ON `t1`.`category`=`t2`.`category`
	            LEFT JOIN (SELECT COUNT(*) AS `all_replies`, `t1`.`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`, `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND DATE(`t5`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' " . ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" ) . " GROUP BY `t1`.`category`) AS `t3` ON `t1`.`category`=`t3`.`category`
	            LEFT JOIN (SELECT COUNT(*) AS `staff_replies`, `t1`.`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` AS `t1`, `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` AS `t5` WHERE `t1`.`id`=`t5`.`replyto` AND " . ( $can_run_reports_full ? "`t5`.`staffid` > 0" : "`t5`.`staffid` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`t5`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `t1`.`category`) AS `t4` ON `t1`.`category`=`t4`.`category`
	            WHERE DATE(`t1`.`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'" .
	            ( $can_run_reports_full ? "" : " AND `t1`.`owner` = '" . intval($_SESSION['id']) . "'" )
                );

	            /* Update ticket values */
	            while ($row = hesk_dbFetchAssoc($res))
	            {
    	            if (isset($cat[$row['category']]))
                    {
        	            $tickets[$row['category']]['num_tickets'] += $row['num_tickets'];
                        $tickets[$row['category']]['all_replies'] += $row['all_replies'];
                        $tickets[$row['category']]['staff_replies'] += $row['staff_replies'];
                        $tickets[$row['category']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
                    }
                    else
                    {
        	            /* Category deleted */
			            if ( ! isset($tickets[9999]) )
			            {
				            $cat[9999] = $hesklang['catd'];
				            $tickets[9999] = array('num_tickets' => $row['num_tickets'], 'resolved' => 0, 'all_replies' => $row['all_replies'], 'staff_replies' => $row['staff_replies'], 'worked' => $row['seconds_worked']);
			            }
			            else
			            {
				            $tickets[9999]['num_tickets'] += $row['num_tickets'];
				            $tickets[9999]['all_replies'] += $row['all_replies'];
				            $tickets[9999]['staff_replies'] += $row['staff_replies'];
				            $tickets[9999]['worked'] += $row['seconds_worked'];
			            }
                    }

		            $totals['num_tickets'] += $row['num_tickets'];
		            $totals['all_replies'] += $row['all_replies'];
		            $totals['staff_replies'] += $row['staff_replies'];
		            $totals['worked'] += $row['seconds_worked'];
	            }

	            // Get number of resolved tickets
	            $res = hesk_dbQuery("SELECT COUNT(*) AS `num_tickets` , `category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) " . ( $can_run_reports_full ? "" : " AND `owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `category`");

	            // Update number of open and resolved tickets
	            while ($row = hesk_dbFetchAssoc($res))
	            {
    	            if (isset($cat[$row['category']]))
                    {
        	            $tickets[$row['category']]['resolved'] += $row['num_tickets'];
                    }
                    else
                    {
        	            // Category deleted
        	            $tickets[9999]['resolved'] += $row['num_tickets'];
                    }

		            $totals['resolved'] += $row['num_tickets'];
	            }

	            // Convert total seconds worked to HH:MM:SS
	            $totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);
	            if ( isset($tickets[9999]) )
	            {
		            $tickets[9999]['worked'] = hesk_SecondsToHHMMSS($tickets[9999]['worked']);
	            }

	            ?>
	                <table class="table table-striped table-condensed">
	                  <tr>
	                    <th><?php echo $hesklang['category']; ?></th>
	                    <th><?php echo $hesklang['tickets']; ?></th>
	                    <th><?php echo $hesklang['topen']; ?></th>
	                    <th><?php echo $hesklang['closed']; ?></th>
	                    <th><?php echo $hesklang['replies'] . ' (' . $hesklang['all'] .')'; ?></th>
	                    <th><?php echo $hesklang['replies'] . ' (' . $hesklang['staff'] .')'; ?></th>
	                    <th><?php echo $hesklang['ts']; ?></th>
	                  </tr>

	            <?php
	            $num_tickets = count($tickets);
	            if ($num_tickets > 10)
	            {
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['num_tickets']; ?></b></td>
	                    <td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['all_replies']; ?></b></td>
	                    <td><b><?php echo $totals['staff_replies']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	            <?php
	            }

	           
	            foreach ($tickets as $k => $d)
	            {

	                ?>
	                  <tr>
	                    <td><?php echo $cat[$k]; ?></td>
	                    <td><?php echo $d['num_tickets']; ?></td>
	                    <td><?php echo $d['num_tickets']-$d['resolved']; ?></td>
	                    <td><?php echo $d['resolved']; ?></td>
	                    <td><?php echo $d['all_replies']; ?></td>
	                    <td><?php echo $d['staff_replies']; ?></td>
	                    <td><?php echo $d['worked']; ?></td>
	                  </tr>
	                <?php
	            }
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['num_tickets']; ?></b></td>
	                    <td><b><?php echo $totals['num_tickets'] - $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['all_replies']; ?></b></td>
	                    <td><b><?php echo $totals['staff_replies']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	                </table>
                <?php
            } // END hesk_ticketsByCategory


            function hesk_ticketsByUser()
            {
	            global $hesk_settings, $hesklang, $date_from, $date_to;

	            // Some variables we will need
	            $tickets = array();
                $totals = array('asstickets' => 0, 'resolved' => 0, 'tickets' => 0, 'replies' => 0, 'worked' => 0);

	            // Get list of users
	            $admins = array();

	            // I. ADMINISTRATORS can view all users
	            if ($_SESSION['isadmin'] || hesk_checkPermission('can_run_reports_full', 0) )
	            {
    	            // -> get list of users
		            $res = hesk_dbQuery("SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ORDER BY `id` ASC");

                    // -> populate $admins and $tickets arrays
		            while ($row=hesk_dbFetchAssoc($res))
		            {
			            $admins[$row['id']] = $row['name'];

	    	            $tickets[$row['id']] = array(
		                    'asstickets' => 0,
				            'resolved' => 0,
		                    'tickets' => 0,
		                    'replies' => 0,
				            'worked' => '',
	                    );
		            }

                    // -> get list of tickets
		            $res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `owner`");

		            // -> update ticket list values
		            while ($row = hesk_dbFetchAssoc($res))
		            {
			            $tickets[$row['owner']]['asstickets'] += $row['cnt'];
			            $totals['asstickets'] += $row['cnt'];
			            $tickets[$row['owner']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
			            $totals['worked'] += $row['seconds_worked'];
		            }

                    // -> get list of resolved tickets
		            $res = hesk_dbQuery("SELECT `owner`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` IN ('" . implode("','", array_keys($admins) ) . "') AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `owner`");

		            // -> update resolved ticket list values
		            while ($row = hesk_dbFetchAssoc($res))
		            {
			            $tickets[$row['owner']]['resolved'] += $row['cnt'];
			            $totals['resolved'] += $row['cnt'];
		            }

                    // -> get number of replies
		            $res = hesk_dbQuery("SELECT `staffid`, COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` IN ('" . implode("','", array_keys($admins) ) . "') AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `staffid`");

		            // -> update number of replies values
		            while ($row = hesk_dbFetchAssoc($res))
		            {
			            $tickets[$row['staffid']]['tickets'] += $row['tcnt'];
			            $tickets[$row['staffid']]['replies'] += $row['cnt'];

			            $totals['tickets'] += $row['tcnt'];
			            $totals['replies'] += $row['cnt'];
		            }
	            }
	            // II. OTHER STAFF may only see their own stats
	            else
	            {
		            $admins[$_SESSION['id']] = $_SESSION['name'];

                    // -> get list of tickets
		            $res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
                    $row = hesk_dbFetchAssoc($res);

                    // -> update ticket values
    	            $tickets[$_SESSION['id']]['asstickets'] = $row['cnt'];
		            $totals['asstickets'] = $row['cnt'];
    	            $tickets[$_SESSION['id']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
		            $totals['worked'] += $row['seconds_worked'];

                    // -> get list of resolved tickets
		            $res = hesk_dbQuery("SELECT COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `owner` = '" . intval($_SESSION['id']) . "' AND `status`='3' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
                    $row = hesk_dbFetchAssoc($res);

                    // -> update resolved ticket values
    	            $tickets[$_SESSION['id']]['resolved'] = $row['cnt'];
		            $totals['resolved'] = $row['cnt'];

                    // -> get number of replies
		            $res = hesk_dbQuery("SELECT COUNT(*) AS `cnt`, COUNT(DISTINCT `replyto`) AS `tcnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `staffid` = '" . intval($_SESSION['id']) . "' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "'");
                    $row = hesk_dbFetchAssoc($res);

		            $tickets[$_SESSION['id']]['tickets'] = $row['tcnt'];
		            $tickets[$_SESSION['id']]['replies'] = $row['cnt'];

		            $totals['tickets'] = $row['tcnt'];
		            $totals['replies'] = $row['cnt'];

	            }

	            // Convert total seconds worked to HH:MM:SS
	            $totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);

	            ?>
	                <table class="table table-striped table-condensed">
	                  <tr>
	                    <th><?php echo $hesklang['user']; ?></th>
	                    <th><?php echo $hesklang['ticass']; ?></th>
	                    <th><?php echo $hesklang['topen']; ?></th>
	                    <th><?php echo $hesklang['closed']; ?></th>
	                    <th><?php echo $hesklang['ticall']; ?></th>
	                    <th><?php echo $hesklang['replies']; ?></th>
	                    <th><?php echo $hesklang['ts']; ?></th>
	                  </tr>

	            <?php
	            $num_tickets = count($tickets);
	            if ($num_tickets > 10)
	            {
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['asstickets']; ?></b></td>
	                    <td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['tickets']; ?></b></td>
	                    <td><b><?php echo $totals['replies']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	            <?php
	            }

	            foreach ($tickets as $k => $d)
	            {

	                ?>
	                  <tr>
	                    <td><?php echo $admins[$k]; ?></td>
	                    <td><?php echo $d['asstickets']; ?></td>
	                    <td><?php echo $d['asstickets']-$d['resolved']; ?></td>
	                    <td><?php echo $d['resolved']; ?></td>
	                    <td><?php echo $d['tickets']; ?></td>
	                    <td><?php echo $d['replies']; ?></td>
	                    <td><?php echo $d['worked']; ?></td>
	                  </tr>
	                <?php
	            }
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['asstickets']; ?></b></td>
	                    <td><b><?php echo $totals['asstickets']-$totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['tickets']; ?></b></td>
	                    <td><b><?php echo $totals['replies']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	                </table>
                <?php
            } // END hesk_ticketsByUser


            function hesk_ticketsByMonth()
            {
	            global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;

	            $tickets = array();
                $totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
	            $dt = MonthsArray($date_from,$date_to);

	            // Pre-populate date values
	            foreach ($dt as $month)
	            {
		            $tickets[$month] = array(
		            'all' => 0,
		            'resolved' => 0,
		            'worked' => '',
		            );
	            }

	            // SQL query for all
                $res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `myyear`,`mymonth`");

	            // Update ticket values
	            while ($row = hesk_dbFetchAssoc($res))
	            {
    	            $row['mymonth'] = sprintf('%02d',$row['mymonth']);
		            $tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['all'] += $row['cnt'];
		            $tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
	                $totals['all'] += $row['cnt'];
		            $totals['worked'] += $row['seconds_worked'];
	            }

	            // SQL query for resolved
	            $res = hesk_dbQuery("SELECT YEAR(`dt`) AS `myyear`, MONTH(`dt`) AS `mymonth`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` = '3' AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `myyear`,`mymonth`");

	            // Update ticket values
	            while ($row = hesk_dbFetchAssoc($res))
	            {
    	            $row['mymonth'] = sprintf('%02d',$row['mymonth']);
		            $tickets[$row['myyear'].'-'.$row['mymonth'].'-01']['resolved'] += $row['cnt'];
	                $totals['resolved'] += $row['cnt'];
	            }

	            // Convert total seconds worked to HH:MM:SS
	            $totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);

	            ?>
	                <table class="table table-striped table-condensed">
	                  <tr>
	                    <th><?php echo $hesklang['month']; ?></th>
	                    <th><?php echo $hesklang['atik']; ?></th>
	                    <th><?php echo $hesklang['topen']; ?></th>
	                    <th><?php echo $hesklang['closed']; ?></th>
	                    <th><?php echo $hesklang['ts']; ?></th>
	                  </tr>

	            <?php
	            $num_tickets = count($tickets);
	            if ($num_tickets > 10)
	            {
	            ?>
	                  <tr>
	                    <th><b><?php echo $hesklang['totals']; ?></b></th>
	                    <th><b><?php echo $totals['all']; ?></b></th>
	                    <th><b><?php echo $totals['all']-$totals['resolved']; ?></b></th>
	                    <th><b><?php echo $totals['resolved']; ?></b></th>
	                    <th><b><?php echo $totals['worked']; ?></b></th>
	                  </tr>
	            <?php
	            }

	            foreach ($tickets as $k => $d)
	            {

	                ?>
	                  <tr>
	                    <td><?php echo hesk_dateToString($k,0,0,1); ?></td>
	                    <td><?php echo $d['all']; ?></td>
	                    <td><?php echo $d['all']-$d['resolved']; ?></td>
	                    <td><?php echo $d['resolved']; ?></td>
	                    <td><?php echo $d['worked']; ?></td>
	                  </tr>
	                <?php
	            }
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['all']; ?></b></td>
	                    <td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	                </table>

                <?php
            } // END hesk_ticketsByMonth


            function hesk_ticketsByDay()
            {
	            global $hesk_settings, $hesklang, $date_from, $date_to, $can_run_reports_full;

	            $tickets = array();
                $totals = array('all' => 0, 'resolved' => 0, 'worked' => 0);
	            $dt = DateArray($date_from,$date_to);

	            // Pre-populate date values
	            foreach ($dt as $day)
	            {
		            $tickets[$day] = array(
		            'all' => 0,
		            'resolved' => 0,
		            'worked' => '',
		            );
	            }

	            // SQL query for all
	            $res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt`, SUM( TIME_TO_SEC(`time_worked`) ) AS `seconds_worked` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `mydt`");

	            // Update ticket values
	            while ($row = hesk_dbFetchAssoc($res))
	            {
		            $tickets[$row['mydt']]['all'] += $row['cnt'];
		            $tickets[$row['mydt']]['worked'] = hesk_SecondsToHHMMSS($row['seconds_worked']);
	                $totals['all'] += $row['cnt'];
		            $totals['worked'] += $row['seconds_worked'];
	            }

	            // SQL query for resolved
	            $res = hesk_dbQuery("SELECT DATE(`dt`) AS `mydt`, COUNT(*) AS `cnt` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE " . ( $can_run_reports_full ? '1' : "`owner` = '" . intval($_SESSION['id']) . "'" ) . " AND `status` IN (SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsClosed` = 1) AND DATE(`dt`) BETWEEN '" . hesk_dbEscape($date_from) . "' AND '" . hesk_dbEscape($date_to) . "' GROUP BY `mydt`");

	            // Update ticket values
	            while ($row = hesk_dbFetchAssoc($res))
	            {
		            $tickets[$row['mydt']]['resolved'] += $row['cnt'];
	                $totals['resolved'] += $row['cnt'];
	            }

	            // Convert total seconds worked to HH:MM:SS
	            $totals['worked'] = hesk_SecondsToHHMMSS($totals['worked']);

	            ?>
	                <table class="table table-striped table-condensed">
	                  <tr>
	                    <th><?php echo $hesklang['date']; ?></th>
	                    <th><?php echo $hesklang['atik']; ?></th>
	                    <th><?php echo $hesklang['topen']; ?></th>
	                    <th><?php echo $hesklang['closed']; ?></th>
	                    <th><?php echo $hesklang['ts']; ?></th>
	                  </tr>

	            <?php
	            $num_tickets = count($tickets);
	            if ($num_tickets > 10)
	            {
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['all']; ?></b></td>
	                    <td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	            <?php
	            }

	            foreach ($tickets as $k => $d)
	            {

	                ?>
	                  <tr>
	                    <td><?php echo hesk_dateToString($k); ?></td>
	                    <td><?php echo $d['all']; ?></td>
	                    <td><?php echo $d['all']-$d['resolved']; ?></td>
	                    <td><?php echo $d['resolved']; ?></td>
	                    <td><?php echo $d['worked']; ?></td>
	                  </tr>
	                <?php
	            }
	            ?>
	                  <tr>
	                    <td><b><?php echo $hesklang['totals']; ?></b></td>
	                    <td><b><?php echo $totals['all']; ?></b></td>
	                    <td><b><?php echo $totals['all']-$totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['resolved']; ?></b></td>
	                    <td><b><?php echo $totals['worked']; ?></b></td>
	                  </tr>
	                </table>
                <?php
            } // END hesk_ticketsByDay
            ?>         
        </div>     
    </div>
</div>