num_rows == 0);
$showInstructions = 'block';
$showFinished = 'none';
if ($shouldBuildTable)
{
$showInstructions = 'none';
$showFinished = 'block';
hesk_dbQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (
`ID` INT NOT NULL AUTO_INCREMENT,
`ShortNameContentKey` TEXT NOT NULL,
`TicketViewContentKey` TEXT NOT NULL,
`TextColor` TEXT NOT NULL,
`IsClosed` BIT NOT NULL DEFAULT 0,
`IsClosedByClient` BIT NOT NULL DEFAULT 0,
`IsStaffClosedOption` BIT NOT NULL DEFAULT 0,
`IsStaffReopenedStatus` BIT NOT NULL DEFAULT 0,
`IsDefaultStaffReplyStatus` BIT NOT NULL DEFAULT 0,
`LockedTicketStatus` BIT NOT NULL DEFAULT 0,
PRIMARY KEY (`ID`))");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (0, 'open', 'open', '#FF0000', 0, 0, 0, 0, 0, 0);");
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ID = 0 WHERE ID = 1;");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (1, 'wait_reply', 'wait_staff_reply', '#FF9933', 0, 0, 0, 1, 0, 0);");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (2, 'replied', 'wait_cust_reply', '#0000FF', 0, 0, 0, 0, 1, 0);");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (3, 'closed', 'closed', '#008000', 1, 1, 1, 0, 0, 1);");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (4, 'in_progress', 'in_progress', '#000000', 0, 0, 0, 0, 0, 0);");
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` (ID, ShortNameContentKey, TicketViewContentKey, TextColor, IsClosed, IsClosedByClient,
IsStaffClosedOption, IsStaffReopenedStatus, IsDefaultStaffReplyStatus, LockedTicketStatus)
VALUES (5, 'on_hold', 'on_hold', '#000000', 0, 0, 0, 0, 0, 0);");
}
}
?>
NuHesk 1.2.0 Install / Upgrade
Install / Upgrade NuHesk to 1.2.0
If you have not yet installed/updated HESK, please do so first before continuing; otherwise installation will fail!
Please verify the database information below. Addtionally, ensure that the database user has CREATE permissions.
Database Host:
Database Name:
Database User:
Database Password:
Database Prefix:
Proceed with installation/upgrade
Installation / Upgrade Finished
The installation / upgrade of NuHesk has finished. You can now delete the install directory and access the admin area