executeQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "permission_templates` (`name`, `heskprivileges`, `categories`) VALUES ('Staff', 'can_view_tickets,can_reply_tickets,can_change_cat,can_assign_self,can_view_unassigned,can_view_online', '1')"); } function down($hesk_settings) { } }