'.$hesklang['critical'].''; break; case 1: $ticket['priority']=''.$hesklang['high'].''; break; case 2: $ticket['priority']=$hesklang['medium']; break; default: $ticket['priority']=$hesklang['low']; } /* Set last replier name */ if ($ticket['lastreplier']) { if (empty($ticket['repliername'])) { $ticket['repliername'] = $hesklang['staff']; } } else { $ticket['repliername'] = $ticket['name']; } /* Other variables that need processing */ $ticket['dt'] = hesk_date($ticket['dt'], true); $ticket['lastchange'] = hesk_date($ticket['lastchange'], true); $random=mt_rand(10000,99999); // Print ticket head echo '

'.$ticket['subject'].'

'; // Show IP and time worked to staff if ( ! empty($_SESSION['id']) ) { echo ' '; } echo ''; // Assigned to? if ($ticket['owner'] && ! empty($_SESSION['id']) ) { $ticket['owner'] = hesk_getOwnerName($ticket['owner']); echo' '; } echo ' '; echo ''; // Custom fields $num_cols = 0; echo ''; foreach ($hesk_settings['custom_fields'] as $k=>$v) { if ($v['use']) { if (mfh_getSetting('custom_field_setting')) { $v['name'] = $hesklang[$v['name']]; } if ($num_cols == 3) { echo ''; $num_cols = 0; } ?>
'; // Print initial ticket message $newMessage = hesk_unhortenUrl($ticket['message']); if ($ticket['html']) { $newMessage = hesk_html_entity_decode($newMessage); } echo '

' . $newMessage . '

'; // Print replies while ($reply = hesk_dbFetchAssoc($res)) { $reply['dt'] = hesk_date($reply['dt'], true); $theReply = hesk_unhortenUrl($reply['message']); if ($reply['html']) { $theReply = hesk_html_entity_decode($theReply); } echo '
' . $hesklang['trackID'] . ':' . $trackingID . ' ' . $hesklang['ticket_status'] . ':' . $hesklang[$ticket['statusKey']] . ' ' . $hesklang['created_on'] . ':' . $ticket['dt'] . '
' . $hesklang['last_update'] . ':' . $ticket['lastchange'] . ' ' . $hesklang['last_replier'] . ':' . $ticket['repliername'] . ' ' . $hesklang['category'] . ':' . $category['name'] . '
' . $hesklang['ts'] . ':' . $ticket['time_worked'] . ' ' . $hesklang['ip'] . ':' . $ticket['ip'] . ' ' . $hesklang['email'] . ':' . $ticket['email'] . '
' . $hesklang['taso3'] . ' ' . $ticket['owner'] . '' . $hesklang['name'] . ': ' . $ticket['name'] . '
:
' . $hesklang['date'] . ':' . $reply['dt'] . ' ' . $hesklang['name'] . ':' . $reply['name'] . '
' . $theReply . '
'; } // Print "end of ticket" message echo $hesklang['end_ticket']; ?>