'.$hesklang['no_ticket_tpl'].'

'; } else { ?> '.$mysaved['title'].''; $javascript_messages.='myMsgTxt['.$mysaved['id'].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved['message']) )."';\n"; $javascript_titles.='myTitle['.$mysaved['id'].']=\''.addslashes($mysaved['title'])."';\n"; echo ' '; } // End while ?>
'.$mysaved['title'].' '; if ($num > 1) { if ($j == 1) { echo' '; } elseif ($j == $num) { echo' '; } else { echo' '; } } else { echo ''; } echo '

0) { ?>
' . $hesklang['ticket_tpl_add'] . '

'; } ?>
>
' . $hesklang['sel_ticket_tpl'] . ''; $savename = hesk_input( hesk_POST('name') ) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_title'] . '
    • '; $msg = hesk_input( hesk_POST('msg') ) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_msg'] . '
    • '; // Avoid problems with utf-8 newline chars in Javascript code, detect and remove them $msg = preg_replace('/\R/u', "\r\n", $msg); $_SESSION['canned']['what'] = 'EDIT'; $_SESSION['canned']['id'] = $id; $_SESSION['canned']['name'] = $savename; $_SESSION['canned']['msg'] = $msg; /* Any errors? */ if (strlen($hesk_error_buffer)) { $hesk_error_buffer = $hesklang['rfm'].'

    '; hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php?saved_replies='.$id); } $result = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `title`='".hesk_dbEscape($savename)."',`message`='".hesk_dbEscape($msg)."' WHERE `id`='".intval($id)."' LIMIT 1"); unset($_SESSION['canned']['what']); unset($_SESSION['canned']['id']); unset($_SESSION['canned']['name']); unset($_SESSION['canned']['msg']); hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php?saved_replies='.$id,'SUCCESS'); } // End edit_saved() function new_saved() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check('POST'); $hesk_error_buffer = ''; $savename = hesk_input( hesk_POST('name') ) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_title'] . '
    • '; $msg = hesk_input( hesk_POST('msg') ) or $hesk_error_buffer .= '
  • ' . $hesklang['ent_ticket_tpl_msg'] . '
    • '; // Avoid problems with utf-8 newline chars in Javascript code, detect and remove them $msg = preg_replace('/\R/u', "\r\n", $msg); $_SESSION['canned']['what'] = 'NEW'; $_SESSION['canned']['name'] = $savename; $_SESSION['canned']['msg'] = $msg; /* Any errors? */ if (strlen($hesk_error_buffer)) { $hesk_error_buffer = $hesklang['rfm'].'

    '; hesk_process_messages($hesk_error_buffer,'manage_ticket_templates.php'); } /* Get the latest tpl_order */ $result = hesk_dbQuery('SELECT `tpl_order` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` DESC LIMIT 1'); $row = hesk_dbFetchRow($result); $my_order = $row[0]+10; hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` (`title`,`message`,`tpl_order`) VALUES ('".hesk_dbEscape($savename)."','".hesk_dbEscape($msg)."','".intval($my_order)."')"); unset($_SESSION['canned']['what']); unset($_SESSION['canned']['name']); unset($_SESSION['canned']['msg']); hesk_process_messages($hesklang['ticket_tpl_saved'],'manage_ticket_templates.php','SUCCESS'); } // End new_saved() function remove() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check(); $mysaved = intval( hesk_GET('id') ) or hesk_error($hesklang['id_not_valid']); hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` WHERE `id`='".intval($mysaved)."' LIMIT 1"); if (hesk_dbAffectedRows() != 1) { hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found]."); } hesk_process_messages($hesklang['ticket_tpl_removed'],'manage_ticket_templates.php','SUCCESS'); } // End remove() function order_saved() { global $hesk_settings, $hesklang; /* A security check */ hesk_token_check(); $tplid = intval( hesk_GET('replyid') ) or hesk_error($hesklang['ticket_tpl_id']); $_SESSION['canned']['selcat2'] = $tplid; $tpl_move = intval( hesk_GET('move') ); hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=`tpl_order`+".intval($tpl_move)." WHERE `id`='".intval($tplid)."' LIMIT 1"); if (hesk_dbAffectedRows() != 1) {hesk_error("$hesklang[int_error]: $hesklang[ticket_tpl_not_found].");} /* Update all category fields with new order */ $result = hesk_dbQuery('SELECT `id` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'ticket_templates` ORDER BY `tpl_order` ASC'); $i = 10; while ($mytpl=hesk_dbFetchAssoc($result)) { hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` SET `tpl_order`=".intval($i)." WHERE `id`='".intval($mytpl['id'])."' LIMIT 1"); $i += 10; } header('Location: manage_ticket_templates.php'); exit(); } // End order_saved() ?>