3) {
// If we are showing "Click to select" priority needs to be selected
if ($hesk_settings['select_pri']) {
$tmpvar['priority'] = -1;
$hesk_error_buffer['priority'] = $hesklang['select_priority'];
} else {
$tmpvar['priority'] = 3;
}
}
$tmpvar['subject'] = hesk_input( hesk_POST('subject') );
if ($hesk_settings['require_subject'] == 1 && $tmpvar['subject'] == '') {
$hesk_error_buffer['subject'] = $hesklang['enter_ticket_subject'];
}
$tmpvar['message'] = hesk_input( hesk_POST('message') );
if ($hesk_settings['require_message'] == 1 && $tmpvar['message'] == '') {
$hesk_error_buffer['message'] = $hesklang['enter_message'];
}
// Is category a valid choice?
if ($tmpvar['category']) {
if ( ! hesk_checkPermission('can_submit_any_cat', 0) && ! hesk_okCategory($tmpvar['category'], 0) ) {
hesk_process_messages($hesklang['noauth_submit'],'new_ticket.php');
}
hesk_verifyCategory(1);
// Is auto-assign of tickets disabled in this category?
if (empty($hesk_settings['category_data'][$tmpvar['category']]['autoassign'])) {
$hesk_settings['autoassign'] = false;
}
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
if ($v['use'] && hesk_is_custom_field_in_category($k, $tmpvar['category'])) {
if ($v['type'] == 'checkbox') {
$tmpvar[$k]='';
if (isset($_POST[$k]) && is_array($_POST[$k])) {
foreach ($_POST[$k] as $myCB) {
$tmpvar[$k] .= ( is_array($myCB) ? '' : hesk_input($myCB) ) . '
';;
}
$tmpvar[$k]=substr($tmpvar[$k],0,-6);
} else {
if ($v['req'] == 2) {
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
$_POST[$k] = '';
}
} elseif ($v['type'] == 'date') {
$tmpvar[$k] = hesk_POST($k);
$_SESSION["as_$k"] = '';
if (preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $tmpvar[$k])) {
$date = strtotime($tmpvar[$k] . ' t00:00:00 UTC');
$dmin = strlen($v['value']['dmin']) ? strtotime($v['value']['dmin'] . ' t00:00:00 UTC') : false;
$dmax = strlen($v['value']['dmax']) ? strtotime($v['value']['dmax'] . ' t00:00:00 UTC') : false;
$_SESSION["as_$k"] = $tmpvar[$k];
if ($dmin && $dmin > $date) {
$hesk_error_buffer[$k] = sprintf($hesklang['d_emin'], $v['name'], hesk_custom_date_display_format($dmin, $v['value']['date_format']));
} elseif ($dmax && $dmax < $date) {
$hesk_error_buffer[$k] = sprintf($hesklang['d_emax'], $v['name'], hesk_custom_date_display_format($dmax, $v['value']['date_format']));
} else {
$tmpvar[$k] = $date;
}
} else {
$tmpvar[$k] = '';
if ($v['req'] == 2) {
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
}
} elseif ($v['type'] == 'email')
{
$tmp = $hesk_settings['multi_eml'];
$hesk_settings['multi_eml'] = $v['value']['multiple'];
$tmpvar[$k] = hesk_validateEmail( hesk_POST($k), 'ERR', 0);
$hesk_settings['multi_eml'] = $tmp;
if ($tmpvar[$k] != '') {
$_SESSION["as_$k"] = hesk_input($tmpvar[$k]);
} else {
$_SESSION["as_$k"] = '';
if ($v['req'] == 2) {
$hesk_error_buffer[$k] = $v['value']['multiple'] ? sprintf($hesklang['cf_noem'], $v['name']) : sprintf($hesklang['cf_noe'], $v['name']);
}
}
} elseif ($v['req'] == 2) {
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input( hesk_POST($k) )));
if ($tmpvar[$k] == '') {
$hesk_error_buffer[$k]=$hesklang['fill_all'].': '.$v['name'];
}
} else {
$tmpvar[$k]=hesk_makeURL(nl2br(hesk_input(hesk_POST($k))));
}
} else {
$tmpvar[$k] = '';
}
}
// Generate tracking ID
$tmpvar['trackid'] = hesk_createID();
// Log who submitted ticket
$tmpvar['openedby'] = $_SESSION['id'];
// Owner
$tmpvar['owner'] = 0;
$autoassign_owner = null;
if (hesk_checkPermission('can_assign_others', 0)) {
$tmpvar['owner'] = intval(hesk_POST('owner'));
// If ID is -1 the ticket will be unassigned
if ($tmpvar['owner'] == -1) {
$tmpvar['owner'] = 0;
} // Automatically assign owner?
elseif ($tmpvar['owner'] == -2 && $hesk_settings['autoassign'] == 1) {
$autoassign_owner = hesk_autoAssignTicket($tmpvar['category']);
if ($autoassign_owner) {
$tmpvar['owner'] = intval($autoassign_owner['id']);
} else {
$tmpvar['owner'] = 0;
}
} // Check for invalid owner values
elseif ($tmpvar['owner'] < 1) {
$tmpvar['owner'] = 0;
} else {
// Has the new owner access to the selected category?
$res = hesk_dbQuery("SELECT `name`,`isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='{$tmpvar['owner']}' LIMIT 1");
if (hesk_dbNumRows($res) == 1) {
$row = hesk_dbFetchAssoc($res);
if (!$row['isadmin']) {
$row['categories'] = explode(',', $row['categories']);
if (!in_array($tmpvar['category'], $row['categories'])) {
$_SESSION['isnotice'][] = 'category';
$hesk_error_buffer['owner'] = $hesklang['onasc'];
}
}
} else {
$_SESSION['isnotice'][] = 'category';
$hesk_error_buffer['owner'] = $hesklang['onasc'];
}
}
} elseif (hesk_checkPermission('can_assign_self', 0) && hesk_okCategory($tmpvar['category'], 0) && !empty($_POST['assing_to_self'])) {
$tmpvar['owner'] = intval($_SESSION['id']);
}
// Notify customer of the ticket?
$notify = (!empty($_POST['notify']) && !empty($tmpvar['email'])) ? 1 : 0;
// Show ticket after submission?
$show = !empty($_POST['show']) ? 1 : 0;
// Attachments
if ($hesk_settings['attachments']['use']) {
require_once(HESK_PATH . 'inc/attachments.inc.php');
$attachments = array();
$trackingID = $tmpvar['trackid'];
$use_legacy_attachments = hesk_POST('use-legacy-attachments', 0);
if ($use_legacy_attachments) {
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$att = hesk_uploadFile($i);
if ($att !== false && !empty($att)) {
$attachments[$i] = $att;
}
}
} else {
// The user used the new drag-and-drop system.
$temp_attachment_ids = hesk_POST_array('attachment-ids');
foreach ($temp_attachment_ids as $temp_attachment_id) {
// Simply get the temp info and move it to the attachments table
$temp_attachment = mfh_getTemporaryAttachment($temp_attachment_id);
$attachments[] = $temp_attachment;
mfh_deleteTemporaryAttachment($temp_attachment_id);
}
}
}
$tmpvar['attachments'] = '';
// If we have any errors lets store info in session to avoid re-typing everything
if (count($hesk_error_buffer) != 0) {
$_SESSION['iserror'] = array_keys($hesk_error_buffer);
$_SESSION['as_name'] = hesk_POST('name');
$_SESSION['as_email'] = hesk_POST('email');
$_SESSION['as_priority'] = $tmpvar['priority'];
$_SESSION['as_subject'] = hesk_POST('subject');
$_SESSION['as_message'] = hesk_POST('message');
$_SESSION['as_owner'] = $tmpvar['owner'];
$_SESSION['as_notify'] = $notify;
$_SESSION['as_show'] = $show;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && ! in_array($v['type'], array('date', 'email'))) {
$_SESSION["as_$k"] = ($v['type'] == 'checkbox') ? hesk_POST_array($k) : hesk_POST($k);
}
}
$tmp = '';
foreach ($hesk_error_buffer as $error) {
$tmp .= "