1, 'deny_attribute'=>'style')); // Insert ticket into database hesk_dbQuery(" INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix']).$tableName."` ( `trackid`, `name`, `email`, `category`, `priority`, `subject`, `message`, `dt`, `lastchange`, `articles`, `ip`, `language`, `openedby`, `owner`, `attachments`, `merged`, `history`, `custom1`, `custom2`, `custom3`, `custom4`, `custom5`, `custom6`, `custom7`, `custom8`, `custom9`, `custom10`, `custom11`, `custom12`, `custom13`, `custom14`, `custom15`, `custom16`, `custom17`, `custom18`, `custom19`, `custom20`, `status`, `latitude`, `longitude`, `html` ) VALUES ( '".hesk_dbEscape($ticket['trackid'])."', '".hesk_dbEscape($ticket['name'])."', '".hesk_dbEscape($ticket['email'])."', '".intval($ticket['category'])."', '".intval($ticket['priority'])."', '".hesk_dbEscape($ticket['subject'])."', '".hesk_dbEscape($ticket['message'])."', NOW(), NOW(), ".( isset($ticket['articles']) ? "'{$ticket['articles']}'" : 'NULL' ).", '".hesk_dbEscape($_SERVER['REMOTE_ADDR'])."', '".hesk_dbEscape($language)."', '".( isset($ticket['openedby']) ? intval($ticket['openedby']) : 0 )."', '".intval($ticket['owner'])."', '".hesk_dbEscape($ticket['attachments'])."', '', '".hesk_dbEscape($ticket['history'])."', '".hesk_dbEscape($ticket['custom1'])."', '".hesk_dbEscape($ticket['custom2'])."', '".hesk_dbEscape($ticket['custom3'])."', '".hesk_dbEscape($ticket['custom4'])."', '".hesk_dbEscape($ticket['custom5'])."', '".hesk_dbEscape($ticket['custom6'])."', '".hesk_dbEscape($ticket['custom7'])."', '".hesk_dbEscape($ticket['custom8'])."', '".hesk_dbEscape($ticket['custom9'])."', '".hesk_dbEscape($ticket['custom10'])."', '".hesk_dbEscape($ticket['custom11'])."', '".hesk_dbEscape($ticket['custom12'])."', '".hesk_dbEscape($ticket['custom13'])."', '".hesk_dbEscape($ticket['custom14'])."', '".hesk_dbEscape($ticket['custom15'])."', '".hesk_dbEscape($ticket['custom16'])."', '".hesk_dbEscape($ticket['custom17'])."', '".hesk_dbEscape($ticket['custom18'])."', '".hesk_dbEscape($ticket['custom19'])."', '".hesk_dbEscape($ticket['custom20'])."', '".intval($ticket['status'])."', '".hesk_dbEscape($ticket['latitude'])."', '".hesk_dbEscape($ticket['longitude'])."', '".hesk_dbEscape($ticket['html'])."' ) "); // Generate the array with ticket info that can be used in emails $info = array( 'email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $ticket['name'], 'lastreplier' => $ticket['name'], 'subject' => $ticket['subject'], 'message' => $ticket['message'], 'attachments' => $ticket['attachments'], 'dt' => hesk_date(), 'lastchange' => hesk_date(), 'id' => hesk_dbInsertID(), 'language' => $language ); // Add custom fields to the array foreach ($hesk_settings['custom_fields'] as $k => $v) { $info[$k] = $v['use'] ? $ticket[$k] : ''; } return hesk_ticketToPlain($info, 1); } // END hesk_newTicket() function hesk_cleanFileName($filename) { $parts = pathinfo($filename); if ( isset($parts['filename']) ) { $filename = $parts['filename']; } // PHP < 5.2 needs special care elseif ( version_compare(PHP_VERSION, '5.2','<') ) { $filename = rtrim( str_ireplace($parts['extension'], '', $filename), '.'); } else { $filename = ''; } $filename = str_replace( array( '%20', '+' ), '-', $filename ); $filename = preg_replace('/[\s-]+/', '-', $filename); $filename = remove_accents($filename); $filename = preg_replace('/[^A-Za-z0-9\.\-_]/','', $filename); $filename = trim($filename, '-_'); if ( strlen($filename) < 1 || strpos($filename, '.') === 0 ) { $filename = mt_rand(10000,99999) . $filename; } return $filename . '.' . $parts['extension']; } // END hesk_cleanFileName() function hesk_getCategoryPriority($id) { global $hesk_settings, $hesklang, $hesk_db_link; $priority = 3; // Does the category have a different default priority? $res = hesk_dbQuery("SELECT `priority` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=" . intval($id) . " LIMIT 1"); if ( hesk_dbNumRows($res) == 1 ) { $priority = hesk_dbResult($res); } return $priority; } // END hesk_getCategoryPriority() function hesk_verifyCategory($any_type=0) { global $hesk_settings, $hesklang, $hesk_db_link, $hesk_error_buffer, $tmpvar; // Verify just by public or any category type? $type = $any_type ? " 1 " : " `type`='0' "; // Does the category exist? $res = hesk_dbQuery("SELECT `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='" . $tmpvar['category'] . "' AND {$type} LIMIT 1"); if ( hesk_dbNumRows($res) == 1 ) { $hesk_settings['category_data'][$tmpvar['category']] = hesk_dbFetchAssoc($res); return true; } // OK, something wrong with the category. Get a list of categories to check few things $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE {$type} ORDER BY `id` ASC"); $num = hesk_dbNumRows($res); // If more than 1 choice is available, let the user choose if ($num > 1) { $hesk_error_buffer['category'] = $hesklang['sel_app_cat']; return false; } // Exactly one category is available, use it elseif ($num == 1) { $tmp = hesk_dbFetchAssoc($res); $tmpvar['category'] = $tmp['id']; $hesk_settings['category_data'][$tmpvar['category']] = $tmp; return true; } // No category is available, use the first one we find (should be ID 1) else { $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `id` ASC LIMIT 1"); if ( hesk_dbNumRows($res) == 1 ) { $tmp = hesk_dbFetchAssoc($res); $tmpvar['category'] = $tmp['id']; $hesk_settings['category_data'][$tmpvar['category']] = $tmp; } else { // What the ...? No categories exist??? You know what, just error out... hesk_error($hesklang['int_error'] . ': ' . $hesklang['cat_not_found']); } } } // END hesk_verifyCategory() // The following code has been borrowed from Wordpress // Credits: http://wordpress.org function remove_accents($string) { if ( !preg_match('/[\x80-\xff]/', $string) ) return $string; if (seems_utf8($string)) { $chars = array( // Decompositions for Latin-1 Supplement chr(194).chr(170) => 'a', chr(194).chr(186) => 'o', chr(195).chr(128) => 'A', chr(195).chr(129) => 'A', chr(195).chr(130) => 'A', chr(195).chr(131) => 'A', chr(195).chr(132) => 'A', chr(195).chr(133) => 'A', chr(195).chr(134) => 'AE',chr(195).chr(135) => 'C', chr(195).chr(136) => 'E', chr(195).chr(137) => 'E', chr(195).chr(138) => 'E', chr(195).chr(139) => 'E', chr(195).chr(140) => 'I', chr(195).chr(141) => 'I', chr(195).chr(142) => 'I', chr(195).chr(143) => 'I', chr(195).chr(144) => 'D', chr(195).chr(145) => 'N', chr(195).chr(146) => 'O', chr(195).chr(147) => 'O', chr(195).chr(148) => 'O', chr(195).chr(149) => 'O', chr(195).chr(150) => 'O', chr(195).chr(153) => 'U', chr(195).chr(154) => 'U', chr(195).chr(155) => 'U', chr(195).chr(156) => 'U', chr(195).chr(157) => 'Y', chr(195).chr(158) => 'TH',chr(195).chr(159) => 's', chr(195).chr(160) => 'a', chr(195).chr(161) => 'a', chr(195).chr(162) => 'a', chr(195).chr(163) => 'a', chr(195).chr(164) => 'a', chr(195).chr(165) => 'a', chr(195).chr(166) => 'ae',chr(195).chr(167) => 'c', chr(195).chr(168) => 'e', chr(195).chr(169) => 'e', chr(195).chr(170) => 'e', chr(195).chr(171) => 'e', chr(195).chr(172) => 'i', chr(195).chr(173) => 'i', chr(195).chr(174) => 'i', chr(195).chr(175) => 'i', chr(195).chr(176) => 'd', chr(195).chr(177) => 'n', chr(195).chr(178) => 'o', chr(195).chr(179) => 'o', chr(195).chr(180) => 'o', chr(195).chr(181) => 'o', chr(195).chr(182) => 'o', chr(195).chr(184) => 'o', chr(195).chr(185) => 'u', chr(195).chr(186) => 'u', chr(195).chr(187) => 'u', chr(195).chr(188) => 'u', chr(195).chr(189) => 'y', chr(195).chr(190) => 'th', chr(195).chr(191) => 'y', chr(195).chr(152) => 'O', // Decompositions for Latin Extended-A chr(196).chr(128) => 'A', chr(196).chr(129) => 'a', chr(196).chr(130) => 'A', chr(196).chr(131) => 'a', chr(196).chr(132) => 'A', chr(196).chr(133) => 'a', chr(196).chr(134) => 'C', chr(196).chr(135) => 'c', chr(196).chr(136) => 'C', chr(196).chr(137) => 'c', chr(196).chr(138) => 'C', chr(196).chr(139) => 'c', chr(196).chr(140) => 'C', chr(196).chr(141) => 'c', chr(196).chr(142) => 'D', chr(196).chr(143) => 'd', chr(196).chr(144) => 'D', chr(196).chr(145) => 'd', chr(196).chr(146) => 'E', chr(196).chr(147) => 'e', chr(196).chr(148) => 'E', chr(196).chr(149) => 'e', chr(196).chr(150) => 'E', chr(196).chr(151) => 'e', chr(196).chr(152) => 'E', chr(196).chr(153) => 'e', chr(196).chr(154) => 'E', chr(196).chr(155) => 'e', chr(196).chr(156) => 'G', chr(196).chr(157) => 'g', chr(196).chr(158) => 'G', chr(196).chr(159) => 'g', chr(196).chr(160) => 'G', chr(196).chr(161) => 'g', chr(196).chr(162) => 'G', chr(196).chr(163) => 'g', chr(196).chr(164) => 'H', chr(196).chr(165) => 'h', chr(196).chr(166) => 'H', chr(196).chr(167) => 'h', chr(196).chr(168) => 'I', chr(196).chr(169) => 'i', chr(196).chr(170) => 'I', chr(196).chr(171) => 'i', chr(196).chr(172) => 'I', chr(196).chr(173) => 'i', chr(196).chr(174) => 'I', chr(196).chr(175) => 'i', chr(196).chr(176) => 'I', chr(196).chr(177) => 'i', chr(196).chr(178) => 'IJ',chr(196).chr(179) => 'ij', chr(196).chr(180) => 'J', chr(196).chr(181) => 'j', chr(196).chr(182) => 'K', chr(196).chr(183) => 'k', chr(196).chr(184) => 'k', chr(196).chr(185) => 'L', chr(196).chr(186) => 'l', chr(196).chr(187) => 'L', chr(196).chr(188) => 'l', chr(196).chr(189) => 'L', chr(196).chr(190) => 'l', chr(196).chr(191) => 'L', chr(197).chr(128) => 'l', chr(197).chr(129) => 'L', chr(197).chr(130) => 'l', chr(197).chr(131) => 'N', chr(197).chr(132) => 'n', chr(197).chr(133) => 'N', chr(197).chr(134) => 'n', chr(197).chr(135) => 'N', chr(197).chr(136) => 'n', chr(197).chr(137) => 'N', chr(197).chr(138) => 'n', chr(197).chr(139) => 'N', chr(197).chr(140) => 'O', chr(197).chr(141) => 'o', chr(197).chr(142) => 'O', chr(197).chr(143) => 'o', chr(197).chr(144) => 'O', chr(197).chr(145) => 'o', chr(197).chr(146) => 'OE',chr(197).chr(147) => 'oe', chr(197).chr(148) => 'R',chr(197).chr(149) => 'r', chr(197).chr(150) => 'R',chr(197).chr(151) => 'r', chr(197).chr(152) => 'R',chr(197).chr(153) => 'r', chr(197).chr(154) => 'S',chr(197).chr(155) => 's', chr(197).chr(156) => 'S',chr(197).chr(157) => 's', chr(197).chr(158) => 'S',chr(197).chr(159) => 's', chr(197).chr(160) => 'S', chr(197).chr(161) => 's', chr(197).chr(162) => 'T', chr(197).chr(163) => 't', chr(197).chr(164) => 'T', chr(197).chr(165) => 't', chr(197).chr(166) => 'T', chr(197).chr(167) => 't', chr(197).chr(168) => 'U', chr(197).chr(169) => 'u', chr(197).chr(170) => 'U', chr(197).chr(171) => 'u', chr(197).chr(172) => 'U', chr(197).chr(173) => 'u', chr(197).chr(174) => 'U', chr(197).chr(175) => 'u', chr(197).chr(176) => 'U', chr(197).chr(177) => 'u', chr(197).chr(178) => 'U', chr(197).chr(179) => 'u', chr(197).chr(180) => 'W', chr(197).chr(181) => 'w', chr(197).chr(182) => 'Y', chr(197).chr(183) => 'y', chr(197).chr(184) => 'Y', chr(197).chr(185) => 'Z', chr(197).chr(186) => 'z', chr(197).chr(187) => 'Z', chr(197).chr(188) => 'z', chr(197).chr(189) => 'Z', chr(197).chr(190) => 'z', chr(197).chr(191) => 's', // Decompositions for Latin Extended-B chr(200).chr(152) => 'S', chr(200).chr(153) => 's', chr(200).chr(154) => 'T', chr(200).chr(155) => 't', // Euro Sign chr(226).chr(130).chr(172) => 'E', // GBP (Pound) Sign chr(194).chr(163) => '', // Vowels with diacritic (Vietnamese) // unmarked chr(198).chr(160) => 'O', chr(198).chr(161) => 'o', chr(198).chr(175) => 'U', chr(198).chr(176) => 'u', // grave accent chr(225).chr(186).chr(166) => 'A', chr(225).chr(186).chr(167) => 'a', chr(225).chr(186).chr(176) => 'A', chr(225).chr(186).chr(177) => 'a', chr(225).chr(187).chr(128) => 'E', chr(225).chr(187).chr(129) => 'e', chr(225).chr(187).chr(146) => 'O', chr(225).chr(187).chr(147) => 'o', chr(225).chr(187).chr(156) => 'O', chr(225).chr(187).chr(157) => 'o', chr(225).chr(187).chr(170) => 'U', chr(225).chr(187).chr(171) => 'u', chr(225).chr(187).chr(178) => 'Y', chr(225).chr(187).chr(179) => 'y', // hook chr(225).chr(186).chr(162) => 'A', chr(225).chr(186).chr(163) => 'a', chr(225).chr(186).chr(168) => 'A', chr(225).chr(186).chr(169) => 'a', chr(225).chr(186).chr(178) => 'A', chr(225).chr(186).chr(179) => 'a', chr(225).chr(186).chr(186) => 'E', chr(225).chr(186).chr(187) => 'e', chr(225).chr(187).chr(130) => 'E', chr(225).chr(187).chr(131) => 'e', chr(225).chr(187).chr(136) => 'I', chr(225).chr(187).chr(137) => 'i', chr(225).chr(187).chr(142) => 'O', chr(225).chr(187).chr(143) => 'o', chr(225).chr(187).chr(148) => 'O', chr(225).chr(187).chr(149) => 'o', chr(225).chr(187).chr(158) => 'O', chr(225).chr(187).chr(159) => 'o', chr(225).chr(187).chr(166) => 'U', chr(225).chr(187).chr(167) => 'u', chr(225).chr(187).chr(172) => 'U', chr(225).chr(187).chr(173) => 'u', chr(225).chr(187).chr(182) => 'Y', chr(225).chr(187).chr(183) => 'y', // tilde chr(225).chr(186).chr(170) => 'A', chr(225).chr(186).chr(171) => 'a', chr(225).chr(186).chr(180) => 'A', chr(225).chr(186).chr(181) => 'a', chr(225).chr(186).chr(188) => 'E', chr(225).chr(186).chr(189) => 'e', chr(225).chr(187).chr(132) => 'E', chr(225).chr(187).chr(133) => 'e', chr(225).chr(187).chr(150) => 'O', chr(225).chr(187).chr(151) => 'o', chr(225).chr(187).chr(160) => 'O', chr(225).chr(187).chr(161) => 'o', chr(225).chr(187).chr(174) => 'U', chr(225).chr(187).chr(175) => 'u', chr(225).chr(187).chr(184) => 'Y', chr(225).chr(187).chr(185) => 'y', // acute accent chr(225).chr(186).chr(164) => 'A', chr(225).chr(186).chr(165) => 'a', chr(225).chr(186).chr(174) => 'A', chr(225).chr(186).chr(175) => 'a', chr(225).chr(186).chr(190) => 'E', chr(225).chr(186).chr(191) => 'e', chr(225).chr(187).chr(144) => 'O', chr(225).chr(187).chr(145) => 'o', chr(225).chr(187).chr(154) => 'O', chr(225).chr(187).chr(155) => 'o', chr(225).chr(187).chr(168) => 'U', chr(225).chr(187).chr(169) => 'u', // dot below chr(225).chr(186).chr(160) => 'A', chr(225).chr(186).chr(161) => 'a', chr(225).chr(186).chr(172) => 'A', chr(225).chr(186).chr(173) => 'a', chr(225).chr(186).chr(182) => 'A', chr(225).chr(186).chr(183) => 'a', chr(225).chr(186).chr(184) => 'E', chr(225).chr(186).chr(185) => 'e', chr(225).chr(187).chr(134) => 'E', chr(225).chr(187).chr(135) => 'e', chr(225).chr(187).chr(138) => 'I', chr(225).chr(187).chr(139) => 'i', chr(225).chr(187).chr(140) => 'O', chr(225).chr(187).chr(141) => 'o', chr(225).chr(187).chr(152) => 'O', chr(225).chr(187).chr(153) => 'o', chr(225).chr(187).chr(162) => 'O', chr(225).chr(187).chr(163) => 'o', chr(225).chr(187).chr(164) => 'U', chr(225).chr(187).chr(165) => 'u', chr(225).chr(187).chr(176) => 'U', chr(225).chr(187).chr(177) => 'u', chr(225).chr(187).chr(180) => 'Y', chr(225).chr(187).chr(181) => 'y', // Vowels with diacritic (Chinese, Hanyu Pinyin) chr(201).chr(145) => 'a', // macron chr(199).chr(149) => 'U', chr(199).chr(150) => 'u', // acute accent chr(199).chr(151) => 'U', chr(199).chr(152) => 'u', // caron chr(199).chr(141) => 'A', chr(199).chr(142) => 'a', chr(199).chr(143) => 'I', chr(199).chr(144) => 'i', chr(199).chr(145) => 'O', chr(199).chr(146) => 'o', chr(199).chr(147) => 'U', chr(199).chr(148) => 'u', chr(199).chr(153) => 'U', chr(199).chr(154) => 'u', // grave accent chr(199).chr(155) => 'U', chr(199).chr(156) => 'u', ); $string = strtr($string, $chars); } else { // Assume ISO-8859-1 if not UTF-8 $chars['in'] = chr(128).chr(131).chr(138).chr(142).chr(154).chr(158) .chr(159).chr(162).chr(165).chr(181).chr(192).chr(193).chr(194) .chr(195).chr(196).chr(197).chr(199).chr(200).chr(201).chr(202) .chr(203).chr(204).chr(205).chr(206).chr(207).chr(209).chr(210) .chr(211).chr(212).chr(213).chr(214).chr(216).chr(217).chr(218) .chr(219).chr(220).chr(221).chr(224).chr(225).chr(226).chr(227) .chr(228).chr(229).chr(231).chr(232).chr(233).chr(234).chr(235) .chr(236).chr(237).chr(238).chr(239).chr(241).chr(242).chr(243) .chr(244).chr(245).chr(246).chr(248).chr(249).chr(250).chr(251) .chr(252).chr(253).chr(255); $chars['out'] = "EfSZszYcYuAAAAAACEEEEIIIINOOOOOOUUUUYaaaaaaceeeeiiiinoooooouuuuyy"; $string = strtr($string, $chars['in'], $chars['out']); $double_chars['in'] = array(chr(140), chr(156), chr(198), chr(208), chr(222), chr(223), chr(230), chr(240), chr(254)); $double_chars['out'] = array('OE', 'oe', 'AE', 'DH', 'TH', 'ss', 'ae', 'dh', 'th'); $string = str_replace($double_chars['in'], $double_chars['out'], $string); } return $string; } function seems_utf8($str) { $length = strlen($str); for ($i=0; $i < $length; $i++) { $c = ord($str[$i]); if ($c < 0x80) $n = 0; # 0bbbbbbb elseif (($c & 0xE0) == 0xC0) $n=1; # 110bbbbb elseif (($c & 0xF0) == 0xE0) $n=2; # 1110bbbb elseif (($c & 0xF8) == 0xF0) $n=3; # 11110bbb elseif (($c & 0xFC) == 0xF8) $n=4; # 111110bb elseif (($c & 0xFE) == 0xFC) $n=5; # 1111110b else return false; # Does not match any model for ($j=0; $j<$n; $j++) { # n bytes matching 10bbbbbb follow ? if ((++$i == $length) || ((ord($str[$i]) & 0xC0) != 0x80)) return false; } } return true; } function utf8_uri_encode( $utf8_string, $length = 0 ) { $unicode = ''; $values = array(); $num_octets = 1; $unicode_length = 0; $string_length = strlen( $utf8_string ); for ($i = 0; $i < $string_length; $i++ ) { $value = ord( $utf8_string[ $i ] ); if ( $value < 128 ) { if ( $length && ( $unicode_length >= $length ) ) break; $unicode .= chr($value); $unicode_length++; } else { if ( count( $values ) == 0 ) $num_octets = ( $value < 224 ) ? 2 : 3; $values[] = $value; if ( $length && ( $unicode_length + ($num_octets * 3) ) > $length ) break; if ( count( $values ) == $num_octets ) { if ($num_octets == 3) { $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]) . '%' . dechex($values[2]); $unicode_length += 9; } else { $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]); $unicode_length += 6; } $values = array(); $num_octets = 1; } } } return $unicode; }