Interactive help for Hesk settings

Custom fields

Custom fields can be used to collect additional information from your customers. You can enable up to 20 custom fields by selecting YES in the Enable column. Once a field is enabled you have several options to set.

Type

Choose field type. It can be one of the following options:

• Text field - a normal one-line text field (<input type="text">)
• Large text box - text area, a larger text field with multiple lines (<textarea></textarea>)
• Radio button - a radio button with at least two options (<input type="radio">)
• Select box - a drop-down select box with at least two options (<select></select>)
• Checkbox - checkbox with at least two options (<input type="checkbox">). Multiple options can be chosen (ticked).

Required

Check to make the custom field a required, otherwise it is an optional one.

Field name

Give the custom field a unique name that what will be displayed next to the field, for example "Postal address".

Location

Choose whether the custom field should be displayed before or after the "Message" field when submitting a new support ticket.

Options

• Text field - you can set maximum input length (in chars) and default value
• Large text box - you can set number of rows and columns (<textarea rows="Y" cols="X">)
• Radio button - list radio button options, one per line
• Select box - list select box options, one per line

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