From autoassign?
$getOwnerRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE ID = " . intval($ticket['owner']));
$autoassign_owner = hesk_dbFetchAssoc($getOwnerRs);
if ($ticket['owner'] && $autoassign_owner['notify_assigned']) {
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
} // --> No autoassign, find and notify appropriate staff
elseif (!$ticket['owner']) {
hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ", $modsForHesk_settings);
}
array_push($submittedTickets, $innerResult['trackid']);
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "stage_tickets`
WHERE `id` = " . $innerResult['id']);
}
//Add email address to the verified emails table
hesk_dbQuery('INSERT INTO `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'verified_emails` (`Email`) VALUES (\'' . hesk_dbEscape($email) . '\')');
}
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "pending_verification_emails`
WHERE `ActivationKey` = '" . hesk_dbEscape($key) . "'");
//-- was there an email recorded for the key?
if (!empty($email)) {
$showForm = false;
?>
' . $ticket . '';
}
if (count($submittedTickets) == 0) {
echo '- ' . $hesklang['no_tickets_created'] . '
';
}
?>