';
$flush_me .= hesk_date() . " | {$hesklang['inite']} ";
// Is this export of a date or date range?
if ($export_selected === false)
{
global $date_from, $date_to;
if ($date_from == $date_to)
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . ")";
}
else
{
$flush_me .= "(" . hesk_dateToString($date_from,0) . " - " . hesk_dateToString($date_to,0) . ")";
}
}
// Start generating file contents
$tmp = '
8250
16275
360
90
False
False
';
// Define column width
$tmp .= '
';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
$tmp .= '' . "\n";
}
}
// Define first row (header)
$tmp .= '
| # |
' . $hesklang['trackID'] . ' |
' . $hesklang['date'] . ' |
' . $hesklang['last_update'] . ' |
' . $hesklang['name'] . ' |
' . $hesklang['email'] . ' |
' . $hesklang['category'] . ' |
' . $hesklang['priority'] . ' |
' . $hesklang['status'] . ' |
' . $hesklang['subject'] . ' |
' . $hesklang['message'] . ' |
' . $hesklang['owner'] . ' |
' . $hesklang['ts'] . ' |
';
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use']) {
$tmp .= '' . $v['name'] . ' | ' . "\n";
}
}
$tmp .= "
\n";
// Write what we have by now into the XML file
file_put_contents($save_to, $tmp, FILE_APPEND);
$flush_me .= hesk_date() . " | {$hesklang['gXML']}
\n";
// OK, now start dumping data and writing it into the file
$tickets_exported = 0;
$save_after = 100;
$this_round = 0;
$tmp = '';
$result = hesk_dbQuery($sql);
while ($ticket = hesk_dbFetchAssoc($result)) {
$ticket['status'] = mfh_getDisplayTextForStatusId($ticket['status']);
switch ($ticket['priority']) {
case 0:
$ticket['priority'] = $hesklang['critical'];
break;
case 1:
$ticket['priority'] = $hesklang['high'];
break;
case 2:
$ticket['priority'] = $hesklang['medium'];
break;
default:
$ticket['priority'] = $hesklang['low'];
}
$ticket['archive'] = !($ticket['archive']) ? $hesklang['no'] : $hesklang['yes'];
$ticket['message'] = hesk_msgToPlain($ticket['message'], 1, 0);
$ticket['subject'] = hesk_msgToPlain($ticket['subject'], 1, 0);
$ticket['owner'] = isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] : '';
$ticket['category'] = isset($my_cat[$ticket['category']]) ? $my_cat[$ticket['category']] : '';
// Format for export dates
$hesk_settings['timeformat'] = "Y-m-d\TH:i:s\.000";
// Create row for the XML file
$tmp .= '
| ' . $ticket['id'] . ' |
|
' . hesk_date($ticket['dt'], true) . ' |
' . hesk_date($ticket['lastchange'], true) . ' |
|
|
|
|
|
|
|
|
|
';
// Add custom fields
foreach ($hesk_settings['custom_fields'] as $k=>$v) {
if ($v['use']) {
switch ($v['type']) {
case 'date':
$tmp_dt = hesk_custom_date_display_format($ticket[$k], 'Y-m-d\T00:00:00.000');
$tmp .= strlen($tmp_dt) ? ''.$tmp_dt : '| ';
$tmp .= " | \n";
break;
default:
$tmp .= ' | ' . "\n";
}
}
}
$tmp .= " |
\n";
// Write every 100 rows into the file
if ($this_round >= $save_after) {
file_put_contents($save_to, $tmp, FILE_APPEND);
$this_round = 0;
$tmp = '';
usleep(1);
}
$tickets_exported++;
$this_round++;
} // End of while loop
// Go back to the HH:MM:SS format for hesk_date()
$hesk_settings['timeformat'] = 'H:i:s';
// Append any remaining rows into the file
if ($this_round > 0) {
file_put_contents($save_to, $tmp, FILE_APPEND);
}
// If any tickets were exported, continue, otherwise cleanup
if ($tickets_exported > 0) {
// Finish the XML file
$tmp = '
3
4
False
False
False
False
False
False
';
file_put_contents($save_to, $tmp, FILE_APPEND);
// Log how many rows we exported
$flush_me .= hesk_date() . " | " . sprintf($hesklang['nrow'], $tickets_exported) . "
\n";
// We will convert XML to Zip to save a lot of space
$save_to_zip = $export_dir . $export_name . '.zip';
// Log start of Zip creation
$flush_me .= hesk_date() . " | {$hesklang['cZIP']}
\n";
// Preferrably use the zip extension
if (extension_loaded('zip')) {
$save_to_zip = $export_dir . $export_name . '.zip';
$zip = new ZipArchive;
$res = $zip->open($save_to_zip, ZipArchive::CREATE);
if ($res === TRUE) {
$zip->addFile($save_to, "{$export_name}.xml");
$zip->close();
} else {
die("{$hesklang['eZIP']} <$save_to_zip>\n");
}
} // Some servers have ZipArchive class enabled anyway - can we use it?
elseif (class_exists('ZipArchive')) {
require(HESK_PATH . 'inc/zip/Zip.php');
$zip = new Zip();
$zip->addLargeFile($save_to, "{$export_name}.xml");
$zip->finalize();
$zip->setZipFile($save_to_zip);
} // If not available, use a 3rd party Zip class included with HESK
else {
require(HESK_PATH . 'inc/zip/pclzip.lib.php');
$zip = new PclZip($save_to_zip);
$zip->add($save_to, PCLZIP_OPT_REMOVE_ALL_PATH);
}
// Delete XML, just leave the Zip archive
hesk_unlink($save_to);
// Echo memory peak usage
$flush_me .= hesk_date() . " | " . sprintf($hesklang['pmem'], (@memory_get_peak_usage(true) / 1048576)) . "
\r\n";
// We're done!
$flush_me .= hesk_date() . " | {$hesklang['fZIP']}
";
// Success message
$success_msg .= $hesk_settings['debug_mode'] ? $flush_me : '
';
$success_msg .= $hesklang['step1'] . ': ' . $hesklang['ch2d'] . '
' . $hesklang['step2'] . ': ' . $hesklang['dffs'] . '';
} // No tickets exported, cleanup
else {
hesk_unlink($save_to);
}
return array($success_msg, $tickets_exported);
} // END hesk_export_to_XML()