If your server time differs from your local time you can set the time difference here. Examples:
server time: 12:30, local time: 13:30, set hours to 1 and minutes to 0
server time: 12:30, local time: 14:45, set hours to 2 and minutes to 15
server time: 12:30, local time: 09:30, set hours to -3 and minutes to 0
server time: 12:30, local time: 11:00, set hours to -1 and minutes to -30
ON if your country uses daylight saving time. Set to OFF to disable daylight saving time.
Do NOT turn this on if your server already adjusts for daylight saving time!
This is PHP date syntax for timestamps displayed by Hesk.
Use only one space in the syntax (separating date and time), Hesk will use the space to break date and time into two lines!
For full syntax to use see PHP date manual. Few examples you can use:
| Setting | Result |
| Y-m-d H:i:s | 2012-12-31 14:35:53 |
| d/m/Y H:i:s | 31/12/2012 14:35:53 |
| m-d-Y H:i:s | 12-31-2012 14:35:53 |
| j-M-Y H:i:s | 31-Dec-2012 14:35:53 |
| j-M-Y g:ia | 31-Dec-2012 2:35pm |
If selected a link to admin panel will be displayed on the bottom of your help desk index page.
If checked, the Submit a ticket form will show a note (at the bottom) saying the customer should double-check all the information entered and that their IP address is being logged for security purposes.
If checked HESK will show a list of users online in the last X minutes at the bottom of the help desk (in staff interface only).
If checked HESK will automatically check for updates whenever you open the settings page.
For automatic update check to work your server must be connected to the Internet and have either cURL or allow_url_fopen enabled.
If disabled or required functions are missing, a manual "Check for updates" links will appear.