Set to ON to enable knowledgebase or to OFF to disable it. Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles.
TIP: A comprehensive, well written and organized knowledgebase is a great self help resource for your customers. Taking time to write and maintain
knowledgebase articles can save you a lot of time and drastically reduce the number of support tickets you receive in the future! It also helps your customers
solve problems quickly without having to wait for your reply.
This will enable a What You See Is What You Get type editor (a rich-text editor) for the knowledgebase articles rather than a simple text editor.
If set to YES Hesk will match ticket subject and message against knowledgebase articles and recommend customers to read matching articles before submitting a new support ticket.
Set to YES to allow customers to rate knowledgebase articles as Helpful or Not helpful
Enabling this feature will show a search form on top of help desk customer interface and allow them to use the search form to search your knowledgebase.
You can choose to display a small search box (located in the top right corner) or a large one (more visible, covers entire page width).
Set to YES to display number of knowledgebase article views publicly (views are always visible from staff control panel).
Set to YES to display knowledgebase article submission date publicly (date is always visible from staff control panel).
This is the maximum matching results Hesk will return when someone searches the knowledgebase.
Maximum length (number of chars) of knowledgebase article content that will be displayed in article list when browsing knowledgebase categories.
Number of (sub)categories to be displayed in table row when browsing knowledgebase.
Number of (preview) articles listed in subcategory display.
Number of popular (most visited) articles shown on help desk index and knowledgebase index pages. Set to 0 to disable listing popular articles.
Number of latest (most recently submitted) articles shown on help desk index and knowledgebase index pages. Set to 0 to disable listing latest articles.