#!/usr/bin/php -q >>>>>> DEMO MODE IS ENABLED. CRON JOBS CANNOT BE EXECUTED WHILE IN DEMO MODE! <<<<<<<'; die(); } if (hesk_check_maintenance(false)) { // If Debug mode is ON show "Maintenance mode" message $message = $hesk_settings['debug_mode'] ? $hesklang['mm1'] : ''; $message .= "\n"; die($message); } hesk_load_cron_database_functions(); hesk_dbConnect(); $modsForHesk_settings = mfh_getSettings(); $skip_events = $modsForHesk_settings['enable_calendar'] == 0; if ($hesk_settings['debug_mode']) { echo "Starting Calendar Reminders...\n"; } // Get all reminders that have a reminder date that is now or earlier, and an email has not been sent for the event yet. /* * Reminder units: * 0 - minutes * 1 - hours * 2 - days * 3 - weeks */ $old_timeformat_setting = $hesk_settings['timeformat']; $hesk_settings['timeformat'] = 'Y-m-d H:i:s'; $current_date = hesk_date(); $case_statement = "CASE WHEN `unit` = '0' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` MINUTE) WHEN `unit` = '1' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` HOUR) WHEN `unit` = '2' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` DAY) WHEN `unit` = '3' THEN DATE_SUB(`event`.`start`, INTERVAL `reminder`.`amount` WEEK) END"; $sql = "SELECT `reminder`.`id` AS `reminder_id`, `reminder`.`user_id` AS `user_id`, `reminder`.`event_id` AS `event_id`, `event`.`name` AS `event_name`, `event`.`location` AS `event_location`, `event`.`comments` AS `event_comments`, `category`.`name` AS `event_category`, `event`.`start` AS `event_start`, `event`.`end` AS `event_end`, `event`.`all_day` AS `event_all_day`, `user`.`language` AS `user_language`, `user`.`email` AS `user_email`, " . $case_statement . " AS `reminder_date`, 'EVENT' AS `type` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event_reminder` AS `reminder` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event` AS `event` ON `reminder`.`event_id` = `event`.`id` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` AS `category` ON `event`.`category` = `category`.`id` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user` ON `reminder`.`user_id` = `user`.`id` WHERE (" . $case_statement . ") <= '{$current_date}' AND `email_sent` = '0'"; $rs = hesk_dbQuery($sql); $reminders_to_flag = array(); $tickets_to_flag = array(); $included_email_functions = false; if (hesk_dbNumRows($rs) > 0 && !$skip_events) { require(HESK_PATH . 'inc/email_functions.inc.php'); $included_email_functions = true; } $successful_emails = 0; $failed_emails = 0; while ($row = hesk_dbFetchAssoc($rs)) { if ($skip_events) { return true; } if (mfh_sendCalendarReminder($row, $modsForHesk_settings)) { $reminders_to_flag[] = $row['reminder_id']; $successful_emails++; if ($hesk_settings['debug_mode']) { $debug_msg = "Sent e-mail reminder for event: {$row['event_name']} to {$row['user_email']}\n"; echo $debug_msg; mfh_log_debug($LOCATION, $debug_msg, 'CRON'); } } else { $failed_emails++; $warning_text = "Failed to send reminder e-mail for event: {$row['event_name']} to {$row['user_email']}. This will be re-sent next time reminders are processed.\n"; mfh_log_warning($LOCATION, $warning_text, 'CRON'); echo $warning_text; } } if (count($reminders_to_flag) > 0) { foreach ($reminders_to_flag as $reminder_id) { $sql = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "calendar_event_reminder` SET `email_sent` = '1' WHERE `id` = " . intval($reminder_id); hesk_dbQuery($sql); } } if ($hesk_settings['debug_mode']) { $debug_msg = "Finished Calendar Reminders. {$successful_emails} reminder e-mails sent. {$failed_emails} emails failed to send.\n"; echo $debug_msg; mfh_log_debug($LOCATION, $debug_msg, 'CRON'); } // Overdue tickets if ($hesk_settings['debug_mode']) { echo "Starting Overdue Tickets...\n"; } $sql = "SELECT `ticket`.`id` AS `id`, `ticket`.`trackid` AS `trackid`, `ticket`.`name` AS `name`, `ticket`.`subject` AS `subject`, `ticket`.`message` AS `message`, `ticket`.`category` AS `category`, `ticket`.`priority` AS `priority`, `ticket`.`owner` AS `owner`, `ticket`.`status` AS `status`, `ticket`.`email` AS `email`, `ticket`.`dt` AS `dt`, `ticket`.`lastchange` AS `lastchange`, `ticket`.`due_date` AS `due_date`, `user`.`language` AS `user_language`, `user`.`email` AS `user_email`, `ticket`.`custom1` AS `custom1`, `ticket`.`custom2` AS `custom2`, `ticket`.`custom3` AS `custom3`, `ticket`.`custom4` AS `custom4`, `ticket`.`custom5` AS `custom5`, `ticket`.`custom6` AS `custom6`, `ticket`.`custom7` AS `custom7`, `ticket`.`custom8` AS `custom8`, `ticket`.`custom9` AS `custom9`, `ticket`.`custom10` AS `custom10`, `ticket`.`custom11` AS `custom11`, `ticket`.`custom12` AS `custom12`, `ticket`.`custom13` AS `custom13`, `ticket`.`custom14` AS `custom14`, `ticket`.`custom15` AS `custom15`, `ticket`.`custom16` AS `custom16`, `ticket`.`custom17` AS `custom17`, `ticket`.`custom18` AS `custom19`, `ticket`.`custom19` AS `custom19`, `ticket`.`custom20` AS `custom20`, `ticket`.`html` AS `html` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `ticket` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `status` ON `ticket`.`status` = `status`.`ID` AND `status`.`IsClosed` = 0 LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `user` ON `ticket`.`owner` = `user`.`id` WHERE `due_date` IS NOT NULL AND `due_date` <= '{$current_date}' AND `overdue_email_sent` = '0'"; $successful_emails = 0; $failed_emails = 0; $rs = hesk_dbQuery($sql); if (hesk_dbNumRows($rs) > 0 && !$included_email_functions) { require(HESK_PATH . 'inc/email_functions.inc.php'); $included_email_functions = true; } $user_rs = hesk_dbQuery("SELECT `id`, `isadmin`, `categories`, `email`, CASE WHEN `heskprivileges` LIKE '%can_view_unassigned%' THEN 1 ELSE 0 END AS `can_view_unassigned` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `notify_overdue_unassigned` = '1' AND (`heskprivileges` LIKE '%can_view_tickets%' OR `isadmin` = '1')"); $users = array(); while ($row = hesk_dbFetchAssoc($user_rs)) { $users[] = $row; } $tickets_to_flag = array(); while ($row = hesk_dbFetchAssoc($rs)) { if (mfh_sendOverdueTicketReminder($row, $users, $modsForHesk_settings)) { $tickets_to_flag[] = $row['id']; $successful_emails++; if ($hesk_settings['debug_mode']) { $debug_msg = "Sent overdue e-mail for ticket: {$row['trackid']} to user id: {$row['owner']}\n"; mfh_log_debug($LOCATION, $debug_msg, 'CRON'); echo $debug_msg; } } else { $failed_emails++; $warning_text = "Failed to send overdue reminder for ticket: {$row['trackid']} to user id: {$row['owner']}. This will be re-sent next time overdue tickets are processed.\n";\ mfh_log_warning($LOCATION, $warning_text, 'CRON'); echo $warning_text; } } if (count($tickets_to_flag) > 0) { foreach ($tickets_to_flag as $ticket_id) { $sql = "UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `overdue_email_sent` = '1' WHERE `id` = " . intval($ticket_id); hesk_dbQuery($sql); } } if ($hesk_settings['debug_mode']) { $debug_msg = "Finished Overdue Tickets. {$successful_emails} e-mails sent. {$failed_emails} emails failed to send.\n"; echo $debug_msg; mfh_log_debug($LOCATION, $debug_msg, 'CRON'); } $hesk_settings['timeformat'] = $old_timeformat_setting;