From db6e971ccc65cc2c7c621962b1b093ee0f777e16 Mon Sep 17 00:00:00 2001 From: Mike Koch Date: Wed, 16 May 2018 22:02:41 -0400 Subject: [PATCH] Language, settings, ticket list updates --- admin/admin_settings.php | 162 +++++++++++++++++++-------------------- inc/ticket_list.inc.php | 2 +- language/en/text.php | 145 ++++++++++++++++++++++------------- 3 files changed, 173 insertions(+), 136 deletions(-) diff --git a/admin/admin_settings.php b/admin/admin_settings.php index 99595b71..279833f5 100644 --- a/admin/admin_settings.php +++ b/admin/admin_settings.php @@ -81,87 +81,6 @@ if (defined('HESK_DEMO')) { $hesk_settings['imap_password'] = $hesklang['hdemo']; } -// Check file attachment limits -if ($hesk_settings['attachments']['use'] && !defined('HESK_DEMO')) { - // Check number of attachments per post - if (version_compare(phpversion(), '5.2.12', '>=') && @ini_get('max_file_uploads') && @ini_get('max_file_uploads') < $hesk_settings['attachments']['max_number']) { - hesk_show_notice($hesklang['fatte1']); - } - - // Check max attachment size - $tmp = @ini_get('upload_max_filesize'); - if ($tmp) { - $last = strtoupper(substr($tmp, -1)); - $number = substr($tmp, 0, -1); - - switch ($last) { - case 'K': - $tmp = $number * 1024; - break; - case 'M': - $tmp = $number * 1048576; - break; - case 'G': - $tmp = $number * 1073741824; - break; - default: - $tmp = $number; - } - - if ($tmp < $hesk_settings['attachments']['max_size']) { - hesk_show_notice($hesklang['fatte2']); - } - } - - // Check max post size - $tmp = @ini_get('post_max_size'); - if ($tmp) { - $last = strtoupper(substr($tmp, -1)); - $number = substr($tmp, 0, -1); - - switch ($last) { - case 'K': - $tmp = $number * 1024; - break; - case 'M': - $tmp = $number * 1048576; - break; - case 'G': - $tmp = $number * 1073741824; - break; - default: - $tmp = $number; - } - - if ($tmp < ($hesk_settings['attachments']['max_size'] * $hesk_settings['attachments']['max_number'] + 524288)) { - hesk_show_notice($hesklang['fatte3']); - } - } - - // If SMTP server is used, "From email" should match SMTP username - if ($hesk_settings['smtp'] && strtolower($hesk_settings['smtp_user']) != strtolower($hesk_settings['noreply_mail']) && hesk_validateEmail($hesk_settings['smtp_user'], 'ERR', 0)) { - hesk_show_notice(sprintf($hesklang['from_warning'], $hesklang['email_noreply'], $hesklang['tab_1'], $hesk_settings['smtp_user'])); - } - - // If POP3 fetching is active, no user should have the same email address - if ($hesk_settings['pop3'] && hesk_validateEmail($hesk_settings['pop3_user'], 'ERR', 0)) { - $res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['pop3_user'])."'"); - - if (hesk_dbNumRows($res) > 0) { - hesk_show_notice(sprintf($hesklang['pop3_warning'], hesk_dbResult($res,0,0), $hesk_settings['pop3_user']) . "

" . $hesklang['fetch_warning'], $hesklang['warn']); - } - } - - // If IMAP fetching is active, no user should have the same email address - if ($hesk_settings['imap'] && hesk_validateEmail($hesk_settings['imap_user'], 'ERR', 0)) { - $res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['imap_user'])."'"); - - if (hesk_dbNumRows($res) > 0) { - hesk_show_notice(sprintf($hesklang['imap_warning'], hesk_dbResult($res,0,0), $hesk_settings['imap_user']) . "

" . $hesklang['fetch_warning'], $hesklang['warn']); - } - } -} - $hesklang['err_custname'] = addslashes($hesklang['err_custname']); @@ -335,6 +254,87 @@ $modsForHesk_settings = mfh_getSettings(); =') && @ini_get('max_file_uploads') && @ini_get('max_file_uploads') < $hesk_settings['attachments']['max_number']) { + hesk_show_notice($hesklang['fatte1']); + } + + // Check max attachment size + $tmp = @ini_get('upload_max_filesize'); + if ($tmp) { + $last = strtoupper(substr($tmp, -1)); + $number = substr($tmp, 0, -1); + + switch ($last) { + case 'K': + $tmp = $number * 1024; + break; + case 'M': + $tmp = $number * 1048576; + break; + case 'G': + $tmp = $number * 1073741824; + break; + default: + $tmp = $number; + } + + if ($tmp < $hesk_settings['attachments']['max_size']) { + hesk_show_notice($hesklang['fatte2']); + } + } + + // Check max post size + $tmp = @ini_get('post_max_size'); + if ($tmp) { + $last = strtoupper(substr($tmp, -1)); + $number = substr($tmp, 0, -1); + + switch ($last) { + case 'K': + $tmp = $number * 1024; + break; + case 'M': + $tmp = $number * 1048576; + break; + case 'G': + $tmp = $number * 1073741824; + break; + default: + $tmp = $number; + } + + if ($tmp < ($hesk_settings['attachments']['max_size'] * $hesk_settings['attachments']['max_number'] + 524288)) { + hesk_show_notice($hesklang['fatte3']); + } + } + + // If SMTP server is used, "From email" should match SMTP username + if ($hesk_settings['smtp'] && strtolower($hesk_settings['smtp_user']) != strtolower($hesk_settings['noreply_mail']) && hesk_validateEmail($hesk_settings['smtp_user'], 'ERR', 0)) { + hesk_show_notice(sprintf($hesklang['from_warning'], $hesklang['email_noreply'], $hesklang['tab_1'], $hesk_settings['smtp_user'])); + } + + // If POP3 fetching is active, no user should have the same email address + if ($hesk_settings['pop3'] && hesk_validateEmail($hesk_settings['pop3_user'], 'ERR', 0)) { + $res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['pop3_user'])."'"); + + if (hesk_dbNumRows($res) > 0) { + hesk_show_notice(sprintf($hesklang['pop3_warning'], hesk_dbResult($res,0,0), $hesk_settings['pop3_user']) . "

" . $hesklang['fetch_warning'], $hesklang['warn']); + } + } + + // If IMAP fetching is active, no user should have the same email address + if ($hesk_settings['imap'] && hesk_validateEmail($hesk_settings['imap_user'], 'ERR', 0)) { + $res = hesk_dbQuery("SELECT `name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `email` LIKE '".hesk_dbEscape($hesk_settings['imap_user'])."'"); + + if (hesk_dbNumRows($res) > 0) { + hesk_show_notice(sprintf($hesklang['imap_warning'], hesk_dbResult($res,0,0), $hesk_settings['imap_user']) . "

" . $hesklang['fetch_warning'], $hesklang['warn']); + } + } + } ?>
diff --git a/inc/ticket_list.inc.php b/inc/ticket_list.inc.php index 793870e1..a850cdce 100644 --- a/inc/ticket_list.inc.php +++ b/inc/ticket_list.inc.php @@ -473,7 +473,7 @@ if ($total > 0) { ?>
 
- CONTRIBUTORS * * Klemen Stirn (https://www.hesk.com) -* Mike Koch (https://mods-for-hesk.mkochcs.com) -* * * ==> HOW TO TRANSLATE THIS FILE * @@ -23,18 +22,18 @@ * * ==> IMPORTANT: FILE ENCODING * -* !!! This file must be saved in UTF-8 encoding without byte order mark (BOM) !!! +* This file *must* be saved in UTF-8 encoding without byte order mark (BOM) * Test chars: àáâãäåæ -* +* * https://www.hesk.com/knowledgebase/?article=87 -* +* */ // Native name of language, for example: Deutsch $hesklang['LANGUAGE']='English'; // English name of language, for example: German -$hesklang['LANGUAGE_EN'] ='English'; +$hesklang['LANGUAGE_EN']='English'; // Language encoding. It MUST be set to UTF-8 for all languages! $hesklang['ENCODING']='UTF-8'; @@ -47,7 +46,7 @@ $hesklang['EMAIL_HR']='------ Reply above this line ------'; // EMAIL SUBJECTS $hesklang['new_ticket_staff'] = '[#%%TRACK_ID%%] New ticket: %%SUBJECT%%'; -$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%; Status: %%STATUS%%'; +$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%'; $hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] Ticket assigned: %%SUBJECT%%'; $hesklang['new_reply_by_customer'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; $hesklang['new_reply_by_staff'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; @@ -175,8 +174,6 @@ $hesklang['support_panel']='Support panel'; $hesklang['ticket_trackID']='Ticket tracking ID'; $hesklang['c2c']='Click to continue'; $hesklang['tickets_deleted']='Tickets deleted'; -$hesklang['num_tickets_deleted']='%d tickets have been deleted'; -$hesklang['found_num_tickets']='Found %d tickets. Pages:'; $hesklang['confirm_del_cat']='Are you sure you want to remove this category?'; $hesklang['cat_intro']='Here you are able to manage categories. Categories are useful for categorizing tickets by relevance (for example "Sales", @@ -224,7 +221,7 @@ $hesklang['profile_updated_success']='This profile has been successfully updated $hesklang['view_profile']='View profile'; $hesklang['new_ticket_submitted']='New support ticket submitted'; $hesklang['user_profile_updated_success']='This user profile has been updated successfully'; -$hesklang['printer_friendly']='Print'; +$hesklang['printer_friendly']='Printer friendly version'; $hesklang['end_ticket']='--- End of ticket ---'; // CUSTOMER INTERFACE @@ -251,9 +248,8 @@ $hesklang['check_updates']='Make sure you always have installed the latest versi $hesklang['check4updates']='Check for updates'; $hesklang['open']='New'; $hesklang['wait_reply']='Waiting reply'; -$hesklang['wait_staff_reply']='Waiting reply from staff'; -$hesklang['wait_cust_reply']='Waiting reply from customer'; $hesklang['replied']='Replied'; +$hesklang['closed']='Resolved'; // Ticket has been RESOLVED $hesklang['last_replier']='Last replier'; $hesklang['staff']='Staff'; $hesklang['customer']='Customer'; @@ -279,7 +275,7 @@ $hesklang['clip_alt']='This post has attachments'; $hesklang['attachments']='Attachments'; $hesklang['fill_all']='Missing required field'; $hesklang['file_too_large']='Your file %s is too large'; -$hesklang['created_on']='Created'; +$hesklang['created_on']='Created on'; $hesklang['tickets_closed']='Tickets closed'; $hesklang['num_tickets_closed']='%d tickets have been closed'; $hesklang['select_saved']='Select a canned response'; @@ -333,7 +329,6 @@ $hesklang['err_dbname']='Please enter your MySQL database name'; $hesklang['err_dbuser']='Please enter your MySQL database username'; $hesklang['err_dbpass']='Please enter your MySQL database password'; $hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME'; -$hesklang['err_custname']='Please enter name(s) for selected optional field(s)'; $hesklang['err_openset']='Can\'t open file hesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)'; $hesklang['set_saved']='Settings saved'; $hesklang['set_were_saved']='Your settings have been successfully saved'; @@ -378,7 +373,7 @@ $hesklang['remember_user']='Remember my username'; $hesklang['wrong_user']='Wrong username'; $hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.'; $hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages -$hesklang['jump_page']='Jump to page:'; +$hesklang['jump_page']=' | Jump to page:'; $hesklang['no_tickets_open']='No unresolved tickets found'; $hesklang['no_tickets_crit']='No tickets found matching your criteria'; $hesklang['confirm_execute']='Are you sure you want to continue?'; @@ -394,7 +389,7 @@ $hesklang['kb']='Manage Knowledgebase'; $hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories and sub categories.'; // Description in ADMIN panel -$hesklang['kb_is']='The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS +$hesklang['kb_is']='Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS $hesklang['new_kb_art']='New knowledgebase article'; $hesklang['kb_cat']='Category'; $hesklang['kb_subject']='Subject'; @@ -466,11 +461,11 @@ $hesklang['can_reply_tickets']='Reply to tickets'; $hesklang['can_assign_tickets']='Assign tickets'; $hesklang['can_del_tickets']='Delete tickets'; $hesklang['can_edit_tickets']='Edit ticket replies'; -$hesklang['can_change_cat']='Change ticket category'; $hesklang['can_man_kb']='Manage knowledgebase'; $hesklang['can_man_users']='Manage users'; $hesklang['can_man_cat']='Manage categories'; $hesklang['can_man_canned']='Manage canned responses'; +$hesklang['can_man_settings']='Manage help desk settings'; $hesklang['can_del_notes']='Delete any ticket notes'; $hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users'; $hesklang['in_all_cat']='in allowed categories only'; @@ -521,11 +516,7 @@ $hesklang['s_ucrt']='Reopen tickets'; $hesklang['urate']='Reply ratings'; $hesklang['hesk_url']='Help desk URL'; $hesklang['hesk_title']='Help desk title'; -$hesklang['server_time']='Server time offset'; -$hesklang['t_h']='hours'; $hesklang['cid']='Case Tracking ID'; -$hesklang['t_m']='minutes'; -$hesklang['day']='Daylight saving'; $hesklang['tfor']='Time format'; $hesklang['prefix']='Table prefix'; $hesklang['s_kbs']='Enable KB search'; @@ -561,6 +552,7 @@ $hesklang['opt2']='Options for this radio button, enter one option per line (eac $hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!'; $hesklang['atl2']='Enter at least two options (one per line)!'; $hesklang['notes']='Notes'; +$hesklang['addnote']='+ Add note'; $hesklang['noteby']='Note by'; $hesklang['delnote']='Delete note'; $hesklang['noteerr']='Note already deleted or wrong parameters'; @@ -592,7 +584,6 @@ $hesklang['delatt']='Delete selected attachment?'; $hesklang['kb_att_rem']='Selected attachment has been removed'; $hesklang['inv_att_id']='Invalid attachment ID!'; $hesklang['scb']='Checkbox'; -$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!'; $hesklang['autologin']='Log me on automatically each visit'; $hesklang['just_user']='Remember just my username'; $hesklang['nothx']='No, thanks'; @@ -714,7 +705,6 @@ $hesklang['ca03']='Next Month'; $hesklang['ca04']='Next Year'; $hesklang['ca05']='Close Calendar'; $hesklang['cdr']='Choose date range:'; -$hesklang['crt']='Choose report type:'; $hesklang['r1']='Today'; $hesklang['r2']='Yesterday'; $hesklang['r3']='This month'; @@ -791,6 +781,7 @@ $hesklang['tislock']='This ticket has been locked, the customer will not be able $hesklang['tislock2']='This ticket has been locked, you cannot post a reply.'; $hesklang['nsfo']='No relevant articles found.'; $hesklang['elocked']='This ticket has been locked or deleted.'; +$hesklang['nti']='+ New ticket'; $hesklang['nti2']='Insert a new ticket'; $hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter customer information in the form (customer name, customer email, ...) and NOT your name! Ticket will be created as if the customer submitted it.'; $hesklang['addop']='Options'; @@ -812,6 +803,7 @@ $hesklang['auto']='(automatically)'; $hesklang['unknown']='Unknown'; $hesklang['pcer']='Please correct the following errors:'; $hesklang['seqid']='Ticket number'; +$hesklang['close_action']='Mark as Resolved'; // Close ACTION $hesklang['archived']='Tagged'; $hesklang['archived2']='Tagged Ticket'; $hesklang['add_archive']='Tag this ticket'; @@ -891,7 +883,7 @@ $hesklang['can_view_unassigned']='Can view unassigned tickets'; $hesklang['ycovtay']='You can only view tickets assigned to you'; $hesklang['in_progress']='In Progress'; $hesklang['on_hold']='On Hold'; -$hesklang['import_kb']='Import to Knowledgebase'; +$hesklang['import_kb']='Import this ticket into a Knowledgebase article'; $hesklang['import']='You are importing a private ticket into a public article.

Make sure you delete any private or sensitive information from the article subject and message!'; $hesklang['tab_1']='General'; $hesklang['tab_2']='Help Desk'; @@ -901,7 +893,6 @@ $hesklang['disable']='Disable'; $hesklang['dat']='Date & Time'; $hesklang['lgs']='Language'; $hesklang['onc']='ON - Customers'; -$hesklang['ons']='ON - All'; $hesklang['viewvtic']='View tickets'; $hesklang['reqetv']='Require email to view a ticket'; $hesklang['banlim']='Login attempts limit'; @@ -1021,7 +1012,7 @@ $hesklang['save']='Save'; $hesklang['hh']='Hours'; $hesklang['mm']='Minutes'; $hesklang['ss']='Seconds'; -$hesklang['thist']='Audit Log'; +$hesklang['thist']='Ticket history'; $hesklang['twu']='Time worked on ticket has been updated.'; $hesklang['autoss']='Automatically start timer when I open a ticket'; $hesklang['ful']='File upload limits'; @@ -1061,7 +1052,7 @@ $hesklang['nole']='No, leave it'; $hesklang['sconfe2']='Show a "Confirm email" field on the submit a ticket form'; $hesklang['oln']='Old name:'; $hesklang['nen']='New name:'; -$hesklang['use_form_below']='If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.'; +$hesklang['use_form_below']='Use this form to submit a support request. Required fields are marked with'; $hesklang['esf']='Could not send email notifications.'; $hesklang['qrr']='(quoted reply removed)'; $hesklang['remqr']='Strip quoted reply'; @@ -1105,7 +1096,7 @@ $hesklang['err_atf']='The selected attachments folder (%s) does not exist!'; // $hesklang['err_atr']='The selected attachments folder (%s) is not writable!'; // %s will show folder name $hesklang['fatt']='Files attached to this message:'; $hesklang['wrepo']='Please write a reply after re-opening the ticket.'; -$hesklang['ktool']='Knowledgebase tools'; +$hesklang['ktool']='» Knowledgebase tools'; $hesklang['uac']='Verify and update category article count'; $hesklang['acv']='Article count has been verified'; $hesklang['xyz']='number of public, private and draft articles in category.'; @@ -1143,10 +1134,8 @@ $hesklang['ask']='Search help:'; $hesklang['beta']='(TEST VERSION)'; $hesklang['maxpost']='You probably tried to submit more data than this server accepts.

Please try submitting the form again with smaller or no attachments.'; - // --> Ticket history log // Unless otherwise specified, first %s will be replaced with date and second with name/username -// THESE STRINGS ARE DEPRECATED AS OF MODS FOR HESK 3.2.0 $hesklang['thist1']='
  • %s | moved to category %s by %s
    • '; // %s = date, new category, user making change $hesklang['thist2']='
  • %s | assigned to %s by %s
    • '; // %s = date, assigned user, user making change $hesklang['thist3']='
  • %s | closed by %s
    • '; @@ -1169,19 +1158,10 @@ $hesklang['thist16']='
  • %s | submitted by POP3 fetching
    • '; $hesklang['revision1']='
  • %s | submitted by %s
    • '; $hesklang['revision2']='
  • %s | modified by %s
    • '; -// --> Text used by ReCaptcha -$hesklang['visual_challenge']='Get a visual challenge'; -$hesklang['audio_challenge']='Get an audio challenge'; -$hesklang['refresh_btn']='Get a new challenge'; -$hesklang['instructions_visual']='Type the two words:'; -$hesklang['instructions_context']='Type the words in the boxes:'; -$hesklang['instructions_audio']='Type what you hear:'; -$hesklang['help_btn']='Help'; -$hesklang['play_again']='Play sound again'; -$hesklang['cant_hear_this']='Download sound as MP3'; -$hesklang['incorrect_try_again']='Incorrect. Try again.'; -$hesklang['image_alt_text']='reCAPTCHA challenge image'; -$hesklang['recaptcha_error']='Incorrect SPAM Prevention answer, please try again.'; + +// Added or modified in version 2.5.3 +$hesklang['close_this_ticket']='Mark this ticket Resolved'; + // Added or modified in version 2.6.0 $hesklang['ms01']='Jan'; @@ -1208,6 +1188,7 @@ $hesklang['ticket_tpl_intro']='Create and edit ticket templates that you can use $hesklang['no_ticket_tpl']='No ticket templates'; $hesklang['ticket_tpl_title']='Title'; $hesklang['delete_tpl']='Are you sure you want to delete this template?'; +$hesklang['new_ticket_tpl']='Add or Edit a ticket template'; $hesklang['ticket_tpl_add']='Create a new ticket template'; $hesklang['ticket_tpl_edit']='Edit selected ticket template'; $hesklang['save_ticket_tpl']='Save ticket template'; @@ -1233,7 +1214,7 @@ $hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list $hesklang['pri_set_to']='Priority has been set to:'; $hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.'; $hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.

    To use category priority instead, turn OFF the following feature in HESK settings:'; -$hesklang['def_pri']='Category priority'; +$hesklang['def_pri']='Category priority:'; $hesklang['ch_cat_pri']='Set category priority'; $hesklang['cat_pri_ch']='Category priority has been set to:'; $hesklang['err_dbversion']='Too old MySQL version:'; // %s will be replaced with MySQL version @@ -1268,7 +1249,7 @@ $hesklang['eperm']='Permanent email bans:'; $hesklang['bananemail']='Email address to ban'; $hesklang['savebanemail']='Ban this email'; $hesklang['enterbanemail']='Enter the email address you wish to ban.'; -$hesklang['validbanemail']='Enter a valid email address (john.doe@domain.com) or email domain (@domain.com)'; +$hesklang['validbanemail']='Enter a valid email address (john.doe@example.com) or email domain (@example.com)'; $hesklang['email_banned']='The email address %s was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email $hesklang['emailbanexists']='The email address %s is already banned.'; // %s will be replaced with email $hesklang['email_unbanned']='Email ban deleted'; @@ -1284,11 +1265,11 @@ $hesklang['click_unban']='Click here to unban.'; $hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.'; $hesklang['ipperm']='Permanent IP bans:'; $hesklang['iptemp']='Login failure bans:'; +$hesklang['savebanip']='Ban this IP'; $hesklang['no_banips']='No IPs are being banned.'; $hesklang['bananip']='IP address to ban'; $hesklang['banex']='Examples:'; $hesklang['iprange']='IP range'; -$hesklang['savebanip']='Ban this IP'; $hesklang['ippermban']='Ban this IP permanently'; $hesklang['enterbanip']='Enter the IP address or range you wish to ban.'; $hesklang['validbanip']='Enter a valid IP address or IP range'; @@ -1342,7 +1323,6 @@ $hesklang['ccct']='Customer resolve'; $hesklang['custnot']='Notify customers when'; $hesklang['notnew']='A new support ticket is submitted'; $hesklang['notclo']='A support ticket is marked Resolved'; -$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:'; $hesklang['spamn']='SPAM notice'; $hesklang['spam_inbox']='No confirmation email?
    We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as Not SPAM to avoid problems receiving our correspondence in the future.    '; $hesklang['s_ekb']='Enable Knowledgebase'; @@ -1351,7 +1331,7 @@ $hesklang['ekb_y']='YES, enable Knowledgebase'; $hesklang['ekb_o']='YES, use HESK as a Knowledgebase only (disable help desk)'; $hesklang['kb_set']='Knowledgebase settings'; $hesklang['kbo1']='Knowledgebase-only mode'; -$hesklang['kbo2']='Visitors cannot submit new support tickets and are taken directly to the knowledgebase.'; +$hesklang['kbo2']='

    Visitors cannot submit new support tickets and are taken directly to the knowledgebase.'; $hesklang['fpass']='Forgot your password?'; $hesklang['passr']='Password reset'; $hesklang['passa']='Allow users to reset a forgot password over email'; @@ -1375,16 +1355,13 @@ $hesklang['pjt2']='minutes after start'; $hesklang['nkba']='Knowledgebase search requires enough unique articles to work properly.

    Consider adding more articles to the knowledgebase to improve search and article suggestion results.'; $hesklang['saa']='Sticky articles are displayed at the top of articles list'; $hesklang['yhbr']='You have been locked out the system for %s minutes because of too many replies to a ticket.'; -$hesklang['sir']='ReCaptcha V1 API (old)'; -$hesklang['sir2']='ReCaptcha V2 API (recommended)'; -$hesklang['rcpb']='Site key (Public key)'; -$hesklang['rcpv']='Secret key (Private key)'; // Language for Google reCaptcha API version 2 // Supported language codes: https://developers.google.com/recaptcha/docs/language // If your language is NOT in the supported langauges, leave 'en' $hesklang['RECAPTCHA']='en'; + // Added or modified in version 2.7.0 $hesklang['imap']='IMAP Fetching'; $hesklang['imaph']='IMAP Host'; @@ -1560,5 +1537,65 @@ $hesklang['step2']='Step 2'; $hesklang['dffs']='When download completes, delete the file from server'; $hesklang['fd']='Export file deleted from server'; + +// Added or modified in version 2.8.0 +$hesklang['TZ']='Timezone'; +$hesklang['thist17']='
  • %s | submitted by IMAP fetching
    • '; +$hesklang['sir3']='Invisible reCAPTCHA'; +$hesklang['invisible']='invisible'; +$hesklang['rcpb']='Site key'; +$hesklang['rcpv']='Secret key'; +$hesklang['recaptcha_error']='Could not validate reCAPTCHA SPAM protection.'; +$hesklang['imap_not']='PHP is not compiled with IMAP support'; +$hesklang['imap_warning']='user %1$s has the same email address as your IMAP fetching email address: %2$s'; // %1$s = username, %2$s = email address +$hesklang['pop3_warning']='user %1$s has the same email address as your POP3 fetching email address: %2$s'; // %1$s = username, %2$s = email address +$hesklang['fetch_warning']='This could result in an email loop where new tickets are being created from user email notifications. Your fetching email address should be unique and not used by anyone else.'; +$hesklang['from_warning']='Hesk is using a SMTP server to send email notifications. Your "%1$s" on the "%2$s" tab should be set to: %3$s'; // %1$s = "From email" text, %2$s = "General" tab text, %3$s = email address +$hesklang['can_view_ass_by']='Can view tickets he/she assigned to others'; +$hesklang['can_privacy']='Can anonymize tickets'; +$hesklang['confirm_anony']='Anonymize this ticket'; +$hesklang['anon_selected']='Anonymize selected tickets'; +$hesklang['privacy_anon_info']='Remove all personally-identifiable data and content from tickets (customer name, email, message, attachments, IP...), but keep tickets in the database for statistics (right to be forgotten).'; +$hesklang['success_anon']='Ticket successfully anonymized'; +$hesklang['num_tickets_anon']='Number of tickets anonymized: %d'; +$hesklang['num_tickets_deleted']='Number of tickets deleted: %d'; +$hesklang['anon_IP']='0.0.0.0'; // IP in anonymized tickets +$hesklang['anon_name']='[Customer]'; // Customer name in anonymized tickets +$hesklang['anon_email']=''; // Customer email in anonymized tickets +$hesklang['anon_subject']='[Subject]'; // Ticket subject of anonymized tickets +$hesklang['anon_message']='[Message]'; // Ticket message in anonymized tickets +$hesklang['thist18']='
  • %s | anonymized by %s
    • '; +$hesklang['print_selected']='Print selected tickets'; +$hesklang['with_selected']='With selected:'; +$hesklang['assign_selected']='Assign selected to:'; +$hesklang['assign_no']='No owner selected, no changes made'; +$hesklang['assign_1']='Selected tickets have been set to Unassigned.'; +$hesklang['assign_2']='Ticket ID %1$s set to Unassigned'; // %1$s = ticket numerical ID +$hesklang['assign_3']='%1$s error: already assigned to %2$s'; // %1$s = ticket tracking ID, %2$s = owner name +$hesklang['assign_4']='%1$s assigned to %2$s'; // %1$s = ticket tracking ID, %2$s = owner name +$hesklang['assign_5']='%1$s error: %2$s doesn\'t have access to ticket category'; // %1$s = ticket tracking ID, %2$s = owner name +$hesklang['assign_log']='Bulk ticket assign result:

    Assigned: %1$s
    Errors: %2$s

    Log:
    %3$s
    '; // %1$s = number of tickets assigned, %2$s = number of errors, %3$s = log +$hesklang['IP_addr']='IP address'; +$hesklang['moret']='More options'; // More options button title +$hesklang['btn_more']='More'; // More options button text +$hesklang['btn_print']='Print'; +$hesklang['btn_edit']='Edit'; +$hesklang['btn_lock']='Lock ticket'; +$hesklang['btn_unlock']='Unlock ticket'; +$hesklang['btn_tag']='Tag ticket'; +$hesklang['btn_resend']='Re-send email notification'; +$hesklang['btn_untag']='Untag ticket'; +$hesklang['btn_import_kb']='Import to Knowledgebase'; +$hesklang['btn_anony']='Anonymize ticket'; +$hesklang['btn_delt']='Delete ticket'; +$hesklang['btn_delr']='Delete reply'; +$hesklang['ernf']='Reply not found'; +$hesklang['tns']='Ticket notifications were sent again'; +$hesklang['rns']='Reply notifications were sent again'; +$hesklang['fname']='First Name'; +$hesklang['export_selected']='Export selected tickets'; +$hesklang['btn_export']='Export to XML for Excel'; +$hesklang['recaptcha']='reCAPTCHA'; + // DO NOT CHANGE BELOW -if (!defined('IN_SCRIPT')) die('PHP syntax OK!'); \ No newline at end of file +if (!defined('IN_SCRIPT')) die('PHP syntax OK!');