diff --git a/reply_ticket.php b/reply_ticket.php index 7c09275c..7bcec0da 100644 --- a/reply_ticket.php +++ b/reply_ticket.php @@ -1,7 +1,7 @@ fetch_asso $ticket['status'] = $ticket['status'] == $defaultNewTicketStatus['ID'] ? $defaultNewTicketStatus['ID'] : $newStatus['ID']; /* Update ticket as necessary */ -$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `status`='{$ticket['status']}',`lastreplier`='0' WHERE `id`='{$ticket['id']}' LIMIT 1"); +$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `lastchange`=NOW(), `status`='{$ticket['status']}', `replies`=`replies`+1, `lastreplier`='0' WHERE `id`='{$ticket['id']}' LIMIT 1"); // Insert reply into database hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ({$ticket['id']},'".hesk_dbEscape($ticket['name'])."','".hesk_dbEscape($message)."',NOW(),'".hesk_dbEscape($myattachments)."')"); @@ -194,6 +198,7 @@ $info = array( 'attachments' => $myattachments, 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), +'id' => $ticket['id'], ); // 2. Add custom fields to the array