From a94d300cc5bd2fbc915a8680f2066dbbee236f0f Mon Sep 17 00:00:00 2001 From: Mike Koch Date: Fri, 23 Jan 2015 00:30:46 -0500 Subject: [PATCH] #105 Honor the ticket's language field when setting languages for emails --- .gitignore | 1 - inc/email_functions.inc.php | 14 + inc/posting_functions.inc.php | 525 ++++++++++++++++++++++++++++++++++ 3 files changed, 539 insertions(+), 1 deletion(-) create mode 100644 inc/posting_functions.inc.php diff --git a/.gitignore b/.gitignore index cc5bce11..915bb234 100644 --- a/.gitignore +++ b/.gitignore @@ -179,7 +179,6 @@ inc/mail/sasl/plain_sasl_client.php inc/mail/sasl/sasl.php inc/mail/smtp.php inc/pipe_functions.inc.php -inc/posting_functions.inc.php inc/prepare_ticket_export.inc.php inc/prepare_ticket_search.inc.php inc/print_group.inc.php diff --git a/inc/email_functions.inc.php b/inc/email_functions.inc.php index 30c264a3..2073593c 100644 --- a/inc/email_functions.inc.php +++ b/inc/email_functions.inc.php @@ -93,6 +93,14 @@ function hesk_notifyCustomer($email_template = 'new_ticket') return true; } + $changedLanguage = false; + //Set the user's language according to the ticket. + if ($ticket['language'] !== NULL) + { + hesk_setLanguage($ticket['language']); + $changedLanguage = true; + } + // Format email subject and message $subject = hesk_getEmailSubject($email_template,$ticket); $message = hesk_getEmailMessage($email_template,$ticket); @@ -115,6 +123,12 @@ function hesk_notifyCustomer($email_template = 'new_ticket') // Send e-mail hesk_mail($ticket['email'], $subject, $message, $ccEmails, $bccEmails); + // Reset the language if it was changed + if ($changedLanguage) + { + hesk_resetLanguage(); + } + return true; } // END hesk_notifyCustomer() diff --git a/inc/posting_functions.inc.php b/inc/posting_functions.inc.php new file mode 100644 index 00000000..bd1d7b4f --- /dev/null +++ b/inc/posting_functions.inc.php @@ -0,0 +1,525 @@ + $ticket['email'], + 'category' => $ticket['category'], + 'priority' => $ticket['priority'], + 'owner' => $ticket['owner'], + 'trackid' => $ticket['trackid'], + 'status' => 0, + 'name' => $ticket['name'], + 'lastreplier' => $ticket['name'], + 'subject' => $ticket['subject'], + 'message' => $ticket['message'], + 'attachments' => $ticket['attachments'], + 'dt' => hesk_date(), + 'lastchange' => hesk_date(), + 'id' => hesk_dbInsertID(), + 'language' => $language + ); + + // Add custom fields to the array + foreach ($hesk_settings['custom_fields'] as $k => $v) + { + $info[$k] = $v['use'] ? $ticket[$k] : ''; + } + + return hesk_ticketToPlain($info, 1); + +} // END hesk_newTicket() + + +function hesk_cleanFileName($filename) +{ + $filename = str_replace( array( '%20', '+' ), '-', $filename ); + $filename = preg_replace('/[\s-]+/', '-', $filename); + $filename = remove_accents($filename); + $filename = preg_replace('/[^A-Za-z0-9\.\-_]/','', $filename); + $filename = trim($filename, '.-_'); + + if ( strlen($filename) < 1 ) + { + $filename = mt_rand(10000,99999); + } + + return $filename; +} // END hesk_cleanFileName() + + +function hesk_getCategoryPriority($id) +{ + global $hesk_settings, $hesklang, $hesk_db_link; + + $priority = 3; + + // Does the category have a different default priority? + $res = hesk_dbQuery("SELECT `priority` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=" . intval($id) . " LIMIT 1"); + if ( hesk_dbNumRows($res) == 1 ) + { + $priority = hesk_dbResult($res); + } + + return $priority; + +} // END hesk_getCategoryPriority() + + +function hesk_verifyCategory($any_type=0) +{ + global $hesk_settings, $hesklang, $hesk_db_link, $hesk_error_buffer, $tmpvar; + + // Verify just by public or any category type? + $type = $any_type ? " 1 " : " `type`='0' "; + + // Does the category exist? + $res = hesk_dbQuery("SELECT `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='" . $tmpvar['category'] . "' AND {$type} LIMIT 1"); + if ( hesk_dbNumRows($res) == 1 ) + { + $hesk_settings['category_data'][$tmpvar['category']] = hesk_dbFetchAssoc($res); + return true; + } + + // OK, something wrong with the category. Get a list of categories to check few things + $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE {$type} ORDER BY `id` ASC"); + $num = hesk_dbNumRows($res); + + // If more than 1 choice is available, let the user choose + if ($num > 1) + { + $hesk_error_buffer['category'] = $hesklang['sel_app_cat']; + return false; + } + + // Exactly one category is available, use it + elseif ($num == 1) + { + $tmp = hesk_dbFetchAssoc($res); + $tmpvar['category'] = $tmp['id']; + $hesk_settings['category_data'][$tmpvar['category']] = $tmp; + return true; + } + + // No category is available, use the first one we find (should be ID 1) + else + { + $res = hesk_dbQuery("SELECT `id`, `name`, `autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `id` ASC LIMIT 1"); + + if ( hesk_dbNumRows($res) == 1 ) + { + $tmp = hesk_dbFetchAssoc($res); + $tmpvar['category'] = $tmp['id']; + $hesk_settings['category_data'][$tmpvar['category']] = $tmp; + } + else + { + // What the ...? No categories exist??? You know what, just error out... + hesk_error($hesklang['int_error'] . ': ' . $hesklang['cat_not_found']); + } + } + +} // END hesk_verifyCategory() + + +// The following code has been borrowed from Wordpress +// Credits: http://wordpress.org +function remove_accents($string) { + if ( !preg_match('/[\x80-\xff]/', $string) ) + return $string; + + if (seems_utf8($string)) { + $chars = array( + // Decompositions for Latin-1 Supplement + chr(194).chr(170) => 'a', chr(194).chr(186) => 'o', + chr(195).chr(128) => 'A', chr(195).chr(129) => 'A', + chr(195).chr(130) => 'A', chr(195).chr(131) => 'A', + chr(195).chr(132) => 'A', chr(195).chr(133) => 'A', + chr(195).chr(134) => 'AE',chr(195).chr(135) => 'C', + chr(195).chr(136) => 'E', chr(195).chr(137) => 'E', + chr(195).chr(138) => 'E', chr(195).chr(139) => 'E', + chr(195).chr(140) => 'I', chr(195).chr(141) => 'I', + chr(195).chr(142) => 'I', chr(195).chr(143) => 'I', + chr(195).chr(144) => 'D', chr(195).chr(145) => 'N', + chr(195).chr(146) => 'O', chr(195).chr(147) => 'O', + chr(195).chr(148) => 'O', chr(195).chr(149) => 'O', + chr(195).chr(150) => 'O', chr(195).chr(153) => 'U', + chr(195).chr(154) => 'U', chr(195).chr(155) => 'U', + chr(195).chr(156) => 'U', chr(195).chr(157) => 'Y', + chr(195).chr(158) => 'TH',chr(195).chr(159) => 's', + chr(195).chr(160) => 'a', chr(195).chr(161) => 'a', + chr(195).chr(162) => 'a', chr(195).chr(163) => 'a', + chr(195).chr(164) => 'a', chr(195).chr(165) => 'a', + chr(195).chr(166) => 'ae',chr(195).chr(167) => 'c', + chr(195).chr(168) => 'e', chr(195).chr(169) => 'e', + chr(195).chr(170) => 'e', chr(195).chr(171) => 'e', + chr(195).chr(172) => 'i', chr(195).chr(173) => 'i', + chr(195).chr(174) => 'i', chr(195).chr(175) => 'i', + chr(195).chr(176) => 'd', chr(195).chr(177) => 'n', + chr(195).chr(178) => 'o', chr(195).chr(179) => 'o', + chr(195).chr(180) => 'o', chr(195).chr(181) => 'o', + chr(195).chr(182) => 'o', chr(195).chr(184) => 'o', + chr(195).chr(185) => 'u', chr(195).chr(186) => 'u', + chr(195).chr(187) => 'u', chr(195).chr(188) => 'u', + chr(195).chr(189) => 'y', chr(195).chr(190) => 'th', + chr(195).chr(191) => 'y', chr(195).chr(152) => 'O', + // Decompositions for Latin Extended-A + chr(196).chr(128) => 'A', chr(196).chr(129) => 'a', + chr(196).chr(130) => 'A', chr(196).chr(131) => 'a', + chr(196).chr(132) => 'A', chr(196).chr(133) => 'a', + chr(196).chr(134) => 'C', chr(196).chr(135) => 'c', + chr(196).chr(136) => 'C', chr(196).chr(137) => 'c', + chr(196).chr(138) => 'C', chr(196).chr(139) => 'c', + chr(196).chr(140) => 'C', chr(196).chr(141) => 'c', + chr(196).chr(142) => 'D', chr(196).chr(143) => 'd', + chr(196).chr(144) => 'D', chr(196).chr(145) => 'd', + chr(196).chr(146) => 'E', chr(196).chr(147) => 'e', + chr(196).chr(148) => 'E', chr(196).chr(149) => 'e', + chr(196).chr(150) => 'E', chr(196).chr(151) => 'e', + chr(196).chr(152) => 'E', chr(196).chr(153) => 'e', + chr(196).chr(154) => 'E', chr(196).chr(155) => 'e', + chr(196).chr(156) => 'G', chr(196).chr(157) => 'g', + chr(196).chr(158) => 'G', chr(196).chr(159) => 'g', + chr(196).chr(160) => 'G', chr(196).chr(161) => 'g', + chr(196).chr(162) => 'G', chr(196).chr(163) => 'g', + chr(196).chr(164) => 'H', chr(196).chr(165) => 'h', + chr(196).chr(166) => 'H', chr(196).chr(167) => 'h', + chr(196).chr(168) => 'I', chr(196).chr(169) => 'i', + chr(196).chr(170) => 'I', chr(196).chr(171) => 'i', + chr(196).chr(172) => 'I', chr(196).chr(173) => 'i', + chr(196).chr(174) => 'I', chr(196).chr(175) => 'i', + chr(196).chr(176) => 'I', chr(196).chr(177) => 'i', + chr(196).chr(178) => 'IJ',chr(196).chr(179) => 'ij', + chr(196).chr(180) => 'J', chr(196).chr(181) => 'j', + chr(196).chr(182) => 'K', chr(196).chr(183) => 'k', + chr(196).chr(184) => 'k', chr(196).chr(185) => 'L', + chr(196).chr(186) => 'l', chr(196).chr(187) => 'L', + chr(196).chr(188) => 'l', chr(196).chr(189) => 'L', + chr(196).chr(190) => 'l', chr(196).chr(191) => 'L', + chr(197).chr(128) => 'l', chr(197).chr(129) => 'L', + chr(197).chr(130) => 'l', chr(197).chr(131) => 'N', + chr(197).chr(132) => 'n', chr(197).chr(133) => 'N', + chr(197).chr(134) => 'n', chr(197).chr(135) => 'N', + chr(197).chr(136) => 'n', chr(197).chr(137) => 'N', + chr(197).chr(138) => 'n', chr(197).chr(139) => 'N', + chr(197).chr(140) => 'O', chr(197).chr(141) => 'o', + chr(197).chr(142) => 'O', chr(197).chr(143) => 'o', + chr(197).chr(144) => 'O', chr(197).chr(145) => 'o', + chr(197).chr(146) => 'OE',chr(197).chr(147) => 'oe', + chr(197).chr(148) => 'R',chr(197).chr(149) => 'r', + chr(197).chr(150) => 'R',chr(197).chr(151) => 'r', + chr(197).chr(152) => 'R',chr(197).chr(153) => 'r', + chr(197).chr(154) => 'S',chr(197).chr(155) => 's', + chr(197).chr(156) => 'S',chr(197).chr(157) => 's', + chr(197).chr(158) => 'S',chr(197).chr(159) => 's', + chr(197).chr(160) => 'S', chr(197).chr(161) => 's', + chr(197).chr(162) => 'T', chr(197).chr(163) => 't', + chr(197).chr(164) => 'T', chr(197).chr(165) => 't', + chr(197).chr(166) => 'T', chr(197).chr(167) => 't', + chr(197).chr(168) => 'U', chr(197).chr(169) => 'u', + chr(197).chr(170) => 'U', chr(197).chr(171) => 'u', + chr(197).chr(172) => 'U', chr(197).chr(173) => 'u', + chr(197).chr(174) => 'U', chr(197).chr(175) => 'u', + chr(197).chr(176) => 'U', chr(197).chr(177) => 'u', + chr(197).chr(178) => 'U', chr(197).chr(179) => 'u', + chr(197).chr(180) => 'W', chr(197).chr(181) => 'w', + chr(197).chr(182) => 'Y', chr(197).chr(183) => 'y', + chr(197).chr(184) => 'Y', chr(197).chr(185) => 'Z', + chr(197).chr(186) => 'z', chr(197).chr(187) => 'Z', + chr(197).chr(188) => 'z', chr(197).chr(189) => 'Z', + chr(197).chr(190) => 'z', chr(197).chr(191) => 's', + // Decompositions for Latin Extended-B + chr(200).chr(152) => 'S', chr(200).chr(153) => 's', + chr(200).chr(154) => 'T', chr(200).chr(155) => 't', + // Euro Sign + chr(226).chr(130).chr(172) => 'E', + // GBP (Pound) Sign + chr(194).chr(163) => '', + // Vowels with diacritic (Vietnamese) + // unmarked + chr(198).chr(160) => 'O', chr(198).chr(161) => 'o', + chr(198).chr(175) => 'U', chr(198).chr(176) => 'u', + // grave accent + chr(225).chr(186).chr(166) => 'A', chr(225).chr(186).chr(167) => 'a', + chr(225).chr(186).chr(176) => 'A', chr(225).chr(186).chr(177) => 'a', + chr(225).chr(187).chr(128) => 'E', chr(225).chr(187).chr(129) => 'e', + chr(225).chr(187).chr(146) => 'O', chr(225).chr(187).chr(147) => 'o', + chr(225).chr(187).chr(156) => 'O', chr(225).chr(187).chr(157) => 'o', + chr(225).chr(187).chr(170) => 'U', chr(225).chr(187).chr(171) => 'u', + chr(225).chr(187).chr(178) => 'Y', chr(225).chr(187).chr(179) => 'y', + // hook + chr(225).chr(186).chr(162) => 'A', chr(225).chr(186).chr(163) => 'a', + chr(225).chr(186).chr(168) => 'A', chr(225).chr(186).chr(169) => 'a', + chr(225).chr(186).chr(178) => 'A', chr(225).chr(186).chr(179) => 'a', + chr(225).chr(186).chr(186) => 'E', chr(225).chr(186).chr(187) => 'e', + chr(225).chr(187).chr(130) => 'E', chr(225).chr(187).chr(131) => 'e', + chr(225).chr(187).chr(136) => 'I', chr(225).chr(187).chr(137) => 'i', + chr(225).chr(187).chr(142) => 'O', chr(225).chr(187).chr(143) => 'o', + chr(225).chr(187).chr(148) => 'O', chr(225).chr(187).chr(149) => 'o', + chr(225).chr(187).chr(158) => 'O', chr(225).chr(187).chr(159) => 'o', + chr(225).chr(187).chr(166) => 'U', chr(225).chr(187).chr(167) => 'u', + chr(225).chr(187).chr(172) => 'U', chr(225).chr(187).chr(173) => 'u', + chr(225).chr(187).chr(182) => 'Y', chr(225).chr(187).chr(183) => 'y', + // tilde + chr(225).chr(186).chr(170) => 'A', chr(225).chr(186).chr(171) => 'a', + chr(225).chr(186).chr(180) => 'A', chr(225).chr(186).chr(181) => 'a', + chr(225).chr(186).chr(188) => 'E', chr(225).chr(186).chr(189) => 'e', + chr(225).chr(187).chr(132) => 'E', chr(225).chr(187).chr(133) => 'e', + chr(225).chr(187).chr(150) => 'O', chr(225).chr(187).chr(151) => 'o', + chr(225).chr(187).chr(160) => 'O', chr(225).chr(187).chr(161) => 'o', + chr(225).chr(187).chr(174) => 'U', chr(225).chr(187).chr(175) => 'u', + chr(225).chr(187).chr(184) => 'Y', chr(225).chr(187).chr(185) => 'y', + // acute accent + chr(225).chr(186).chr(164) => 'A', chr(225).chr(186).chr(165) => 'a', + chr(225).chr(186).chr(174) => 'A', chr(225).chr(186).chr(175) => 'a', + chr(225).chr(186).chr(190) => 'E', chr(225).chr(186).chr(191) => 'e', + chr(225).chr(187).chr(144) => 'O', chr(225).chr(187).chr(145) => 'o', + chr(225).chr(187).chr(154) => 'O', chr(225).chr(187).chr(155) => 'o', + chr(225).chr(187).chr(168) => 'U', chr(225).chr(187).chr(169) => 'u', + // dot below + chr(225).chr(186).chr(160) => 'A', chr(225).chr(186).chr(161) => 'a', + chr(225).chr(186).chr(172) => 'A', chr(225).chr(186).chr(173) => 'a', + chr(225).chr(186).chr(182) => 'A', chr(225).chr(186).chr(183) => 'a', + chr(225).chr(186).chr(184) => 'E', chr(225).chr(186).chr(185) => 'e', + chr(225).chr(187).chr(134) => 'E', chr(225).chr(187).chr(135) => 'e', + chr(225).chr(187).chr(138) => 'I', chr(225).chr(187).chr(139) => 'i', + chr(225).chr(187).chr(140) => 'O', chr(225).chr(187).chr(141) => 'o', + chr(225).chr(187).chr(152) => 'O', chr(225).chr(187).chr(153) => 'o', + chr(225).chr(187).chr(162) => 'O', chr(225).chr(187).chr(163) => 'o', + chr(225).chr(187).chr(164) => 'U', chr(225).chr(187).chr(165) => 'u', + chr(225).chr(187).chr(176) => 'U', chr(225).chr(187).chr(177) => 'u', + chr(225).chr(187).chr(180) => 'Y', chr(225).chr(187).chr(181) => 'y', + // Vowels with diacritic (Chinese, Hanyu Pinyin) + chr(201).chr(145) => 'a', + // macron + chr(199).chr(149) => 'U', chr(199).chr(150) => 'u', + // acute accent + chr(199).chr(151) => 'U', chr(199).chr(152) => 'u', + // caron + chr(199).chr(141) => 'A', chr(199).chr(142) => 'a', + chr(199).chr(143) => 'I', chr(199).chr(144) => 'i', + chr(199).chr(145) => 'O', chr(199).chr(146) => 'o', + chr(199).chr(147) => 'U', chr(199).chr(148) => 'u', + chr(199).chr(153) => 'U', chr(199).chr(154) => 'u', + // grave accent + chr(199).chr(155) => 'U', chr(199).chr(156) => 'u', + ); + + $string = strtr($string, $chars); + } else { + // Assume ISO-8859-1 if not UTF-8 + $chars['in'] = chr(128).chr(131).chr(138).chr(142).chr(154).chr(158) + .chr(159).chr(162).chr(165).chr(181).chr(192).chr(193).chr(194) + .chr(195).chr(196).chr(197).chr(199).chr(200).chr(201).chr(202) + .chr(203).chr(204).chr(205).chr(206).chr(207).chr(209).chr(210) + .chr(211).chr(212).chr(213).chr(214).chr(216).chr(217).chr(218) + .chr(219).chr(220).chr(221).chr(224).chr(225).chr(226).chr(227) + .chr(228).chr(229).chr(231).chr(232).chr(233).chr(234).chr(235) + .chr(236).chr(237).chr(238).chr(239).chr(241).chr(242).chr(243) + .chr(244).chr(245).chr(246).chr(248).chr(249).chr(250).chr(251) + .chr(252).chr(253).chr(255); + + $chars['out'] = "EfSZszYcYuAAAAAACEEEEIIIINOOOOOOUUUUYaaaaaaceeeeiiiinoooooouuuuyy"; + + $string = strtr($string, $chars['in'], $chars['out']); + $double_chars['in'] = array(chr(140), chr(156), chr(198), chr(208), chr(222), chr(223), chr(230), chr(240), chr(254)); + $double_chars['out'] = array('OE', 'oe', 'AE', 'DH', 'TH', 'ss', 'ae', 'dh', 'th'); + $string = str_replace($double_chars['in'], $double_chars['out'], $string); + } + + return $string; +} + + +function seems_utf8($str) { + $length = strlen($str); + for ($i=0; $i < $length; $i++) { + $c = ord($str[$i]); + if ($c < 0x80) $n = 0; # 0bbbbbbb + elseif (($c & 0xE0) == 0xC0) $n=1; # 110bbbbb + elseif (($c & 0xF0) == 0xE0) $n=2; # 1110bbbb + elseif (($c & 0xF8) == 0xF0) $n=3; # 11110bbb + elseif (($c & 0xFC) == 0xF8) $n=4; # 111110bb + elseif (($c & 0xFE) == 0xFC) $n=5; # 1111110b + else return false; # Does not match any model + for ($j=0; $j<$n; $j++) { # n bytes matching 10bbbbbb follow ? + if ((++$i == $length) || ((ord($str[$i]) & 0xC0) != 0x80)) + return false; + } + } + return true; +} + + +function utf8_uri_encode( $utf8_string, $length = 0 ) { + $unicode = ''; + $values = array(); + $num_octets = 1; + $unicode_length = 0; + + $string_length = strlen( $utf8_string ); + for ($i = 0; $i < $string_length; $i++ ) { + + $value = ord( $utf8_string[ $i ] ); + + if ( $value < 128 ) { + if ( $length && ( $unicode_length >= $length ) ) + break; + $unicode .= chr($value); + $unicode_length++; + } else { + if ( count( $values ) == 0 ) $num_octets = ( $value < 224 ) ? 2 : 3; + + $values[] = $value; + + if ( $length && ( $unicode_length + ($num_octets * 3) ) > $length ) + break; + if ( count( $values ) == $num_octets ) { + if ($num_octets == 3) { + $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]) . '%' . dechex($values[2]); + $unicode_length += 9; + } else { + $unicode .= '%' . dechex($values[0]) . '%' . dechex($values[1]); + $unicode_length += 6; + } + + $values = array(); + $num_octets = 1; + } + } + } + + return $unicode; +} +