Add support for emails for users who want emails sent for overdue tickets not assigned to them

admin/profile.php

@@ -234,7 +234,8 @@ function update_profile()
     $_SESSION['new']['autorefresh'] = isset($_POST['autorefresh']) ? $_POST['autorefresh'] : 0;
 
     /* Notifications */
-    if ($_SESSION[$session_array]['isadmin'] || (isset($_SESSION[$session_array]['heskprivileges']) && strpos($_SESSION[$session_array]['heskprivileges'], 'can_change_notification_settings') !== false)) {
+    if (!(!$_SESSION[$session_array]['isadmin'] && isset($_SESSION[$session_array]['heskprivileges'])
+        && strpos($_SESSION[$session_array]['heskprivileges'], 'can_change_notification_settings') === false)) {
         $_SESSION['new']['notify_new_unassigned'] = empty($_POST['notify_new_unassigned']) || !$can_view_unassigned ? 0 : 1;
         $_SESSION['new']['notify_new_my'] = empty($_POST['notify_new_my']) ? 0 : 1;
         $_SESSION['new']['notify_reply_unassigned'] = empty($_POST['notify_reply_unassigned']) || !$can_view_unassigned ? 0 : 1;
@@ -275,6 +276,7 @@ function update_profile()
         `notify_note_unassigned`='" . intval($_SESSION['new']['notify_note_unassigned']) . "',
         `notify_customer_new`='" . $_SESSION['new']['notify_customer_new'] . "',
         `notify_customer_reply`='" . $_SESSION['new']['notify_customer_reply'] . "',
+        `notify_overdue_unassigned`='" . $_SESSION['new']['notify_overdue_unassigned'] . "',
         `show_suggested`='" . $_SESSION['new']['show_suggested'] . "'
 	    WHERE `id`='" . intval($_SESSION['id']) . "' LIMIT 1"
         );

cron/calendar_reminders.php

@@ -126,7 +126,6 @@ $sql = "SELECT `ticket`.`id` AS `id`, `ticket`.`trackid` AS `trackid`, `ticket`.
     WHERE `due_date` IS NOT NULL
         AND `due_date` <= NOW()
         AND `overdue_email_sent` = '0'";
-        //AND `owner` <> 0";
 
 $successful_emails = 0;
 $failed_emails = 0;
@@ -137,9 +136,19 @@ if (hesk_dbNumRows($rs) > 0 && !$included_email_functions) {
     $included_email_functions = true;
 }
 
+$user_rs = hesk_dbQuery("SELECT `id`, `isadmin`, `categories`, `email`,
+    CASE WHEN `heskprivileges` LIKE '%can_view_unassigned%' THEN 1 ELSE 0 END AS `can_view_unassigned`
+    FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `notify_overdue_unassigned` = '1'
+    AND (`heskprivileges` LIKE '%can_view_tickets%' OR `isadmin` = '1')");
+
+$users = [];
+while ($row = hesk_dbFetchAssoc($user_rs)) {
+    $users[] = $row;
+}
+
 $tickets_to_flag = [];
 while ($row = hesk_dbFetchAssoc($rs)) {
-    if (mfh_sendOverdueTicketReminder($row, $modsForHesk_settings)) {
+    if (mfh_sendOverdueTicketReminder($row, $users, $modsForHesk_settings)) {
         $tickets_to_flag[] = $row['id'];
         $successful_emails++;
 

inc/email_functions.inc.php

@@ -313,7 +313,7 @@ function mfh_processCalendarTemplate($message, $reminder_data) {
 }
 
 
-function mfh_sendOverdueTicketReminder($ticket, $modsForHesk_settings) {
+function mfh_sendOverdueTicketReminder($ticket, $users, $modsForHesk_settings) {
     global $hesk_settings, $hesklang;
 
     if (defined('HESK_DEMO')) {
@@ -338,7 +338,18 @@ function mfh_sendOverdueTicketReminder($ticket, $modsForHesk_settings) {
     $htmlMessage = hesk_getHtmlMessage('overdue_ticket', NULL, $modsForHesk_settings, 1, 0, 1);
     $htmlMessage = hesk_processMessage($htmlMessage, $ticket, 1, 1, 0, $modsForHesk_settings, 1);
 
-    hesk_mail($ticket['user_email'], $subject, $message, $htmlMessage, $modsForHesk_settings);
+    $emails = [];
+    $emails[] = $ticket['user_email'];
+    foreach ($users as $user) {
+        if ($user['email'] != $ticket['user_email']
+            && ($user['isadmin'] || strpos($user['categories'], $ticket['category']) !== false)) {
+            $emails[] = $user['email'];
+        }
+    }
+
+    foreach ($emails as $email) {
+        hesk_mail($email, $subject, $message, $htmlMessage, $modsForHesk_settings);
+    }
 
     return true;
 }