From a09551cc751b08f2d1abc6f0c41018de973ceec0 Mon Sep 17 00:00:00 2001 From: Mike Koch Date: Mon, 12 Jan 2015 22:11:13 -0500 Subject: [PATCH] #92 Update install.php --- install/install.php | 310 +++++++++++++++++++++++++++++--------------- 1 file changed, 205 insertions(+), 105 deletions(-) diff --git a/install/install.php b/install/install.php index bf31bbb1..f516c62b 100644 --- a/install/install.php +++ b/install/install.php @@ -1,7 +1,7 @@ Banned emails + hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_emails` ( + `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, + `email` varchar(255) NOT NULL, + `banned_by` smallint(5) unsigned NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + PRIMARY KEY (`id`), + KEY `email` (`email`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8 +"); + +// -> Banned IPs + hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."banned_ips` ( + `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, + `ip_from` int(10) unsigned NOT NULL DEFAULT '0', + `ip_to` int(10) unsigned NOT NULL DEFAULT '0', + `ip_display` varchar(100) NOT NULL, + `banned_by` smallint(5) unsigned NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + PRIMARY KEY (`id`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8 +"); + // -> Categories hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ( `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(60) NOT NULL DEFAULT '', + `name` varchar(60) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', `cat_order` smallint(5) unsigned NOT NULL DEFAULT '0', - `autoassign` enum('0','1') NOT NULL DEFAULT '1', - `type` enum('0','1') NOT NULL DEFAULT '0', + `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3', PRIMARY KEY (`id`), KEY `type` (`type`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); // ---> Insert default category -hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (`id`, `name`, `cat_order`, `autoassign`, `type`) VALUES (1, 'General', 10, '1', '0')"); +hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` (`id`, `name`, `cat_order`) VALUES (1, 'General', 10)"); // -> KB Articles hesk_dbQuery(" @@ -236,22 +269,22 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` ( `catid` smallint(5) unsigned NOT NULL, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, `author` smallint(5) unsigned NOT NULL, - `subject` varchar(255) NOT NULL, - `content` mediumtext NOT NULL, - `keywords` mediumtext NOT NULL, + `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `content` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `keywords` mediumtext COLLATE utf8_unicode_ci NOT NULL, `rating` float NOT NULL DEFAULT '0', `votes` mediumint(8) unsigned NOT NULL DEFAULT '0', `views` mediumint(8) unsigned NOT NULL DEFAULT '0', - `type` enum('0','1','2') NOT NULL DEFAULT '0', - `html` enum('0','1') NOT NULL DEFAULT '0', - `sticky` enum('0','1') NOT NULL DEFAULT '0', + `type` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `html` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `sticky` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', `art_order` smallint(5) unsigned NOT NULL DEFAULT '0', - `history` mediumtext NOT NULL, - `attachments` mediumtext NOT NULL, + `history` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `catid` (`catid`), - KEY `type` (`type`), KEY `sticky` (`sticky`), + KEY `type` (`type`), FULLTEXT KEY `subject` (`subject`,`content`,`keywords`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); @@ -260,8 +293,8 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_articles` ( hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` ( `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, - `saved_name` varchar(255) NOT NULL DEFAULT '', - `real_name` varchar(255) NOT NULL DEFAULT '', + `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', `size` int(10) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (`att_id`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci @@ -271,13 +304,13 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_attachments` ( hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` ( `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, - `name` varchar(255) NOT NULL, + `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `parent` smallint(5) unsigned NOT NULL, `articles` smallint(5) unsigned NOT NULL DEFAULT '0', `articles_private` smallint(5) unsigned NOT NULL DEFAULT '0', `articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0', `cat_order` smallint(5) unsigned NOT NULL, - `type` enum('0','1') NOT NULL, + `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', PRIMARY KEY (`id`), KEY `type` (`type`), KEY `parent` (`parent`) @@ -285,12 +318,12 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` ( "); // ---> Insert default KB category -hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (`id`, `name`, `parent`, `articles`, `cat_order`, `type`) VALUES (1, 'Knowledgebase', 0, 0, 10, '0')"); +hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."kb_categories` (`id`, `name`, `parent`, `cat_order`, `type`) VALUES (1, 'Knowledgebase', 0, 10, '0')"); // -> Login attempts hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."logins` ( - `ip` varchar(46) NOT NULL, + `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL, `number` tinyint(3) unsigned NOT NULL DEFAULT '1', `last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP, UNIQUE KEY `ip` (`ip`) @@ -303,14 +336,14 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` ( `id` int(10) unsigned NOT NULL AUTO_INCREMENT, `from` smallint(5) unsigned NOT NULL, `to` smallint(5) unsigned NOT NULL, - `subject` varchar(255) NOT NULL, - `message` mediumtext NOT NULL, - `dt` datetime NOT NULL, - `read` enum('0','1') NOT NULL DEFAULT '0', + `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', `deletedby` smallint(5) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (`id`), - KEY `to` (`to`,`read`,`deletedby`), - KEY `from` (`from`) + KEY `from` (`from`), + KEY `to` (`to`,`read`,`deletedby`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); @@ -318,7 +351,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` ( hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (1, 9999, 1, 'Rate this script', '
\r\n\r\n

Enjoy using HESK? Please let others know!

\r\n\r\n

You are invited to rate HESK or even write a short review here:
 
\"\" Rate this script @ Hot Scripts
 
\"\" Rate this script @ The PHP Resource Index

\r\n\r\n

Thank you,
 
Klemen,
\r\nwww.hesk.com\r\n\r\n

 

', NOW(), '0', 9999)"); // ---> Insert welcome email -hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK!', '
\r\n\r\n

Congratulations for installing HESK, a lightweight and easy-to-use ticket support system!

\r\n\r\n

I am sure you are eager to use your HESK™ helpdesk to improve your customer support and reduce your workload, so check the rest of this message for some quick "Getting Started" tips.

\r\n\r\n

Once you have learned the power of HESK™, please consider supporting its future enhancement by purchasing an inexpensive license. Having a site license will remove the "Powered by Help Desk Software HESK" links from the bottom of your screens to make it look even more professional.

\r\n\r\n

Enjoy using HESK™ - and I value receiving your constructive feedback and feature suggestions.

\r\n\r\n

Klemen Stirn,
\r\nHESK owner and author
\r\nwww.hesk.com\r\n\r\n

 

\r\n\r\n

*** Quick "Getting Started" Tips ***

\r\n\r\n
    \r\n
  • Click the profile link to set your Profile name, e-mail, signature, and *CHANGE YOUR PASSWORD*.
     
    • \r\n
  • Click the settings link in the top menu to get to the Settings page. Take some time and get familiar with all the available settings. Most should be self-explanatory; for additional information about each setting, click the [?] link for help about the current setting.
     
    • \r\n
  • Create new staff accounts on the Users page. The default user (Administrator) cannot be deleted, but you can change the password on the Profile page.
     
    • \r\n
  • Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.
     
    • \r\n
  • Use the integrated Knowledgebase - it is one of the most powerful support tools as it gives self-help resources to your customers. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run. Arrange answers to frequently asked questions and articles into categories.
     
    • \r\n
  • Create canned responses on the Canned Responses page. These are pre-written replies to common support questions. However, you should also contribute by adding answers to other typical questions in the Knowledgebase.
     
    • \r\n
  • Subscribe to the HESK Newsletter to be notified of updates and new versions.
     
    • \r\n
  • Buy a license to remove the "Powered by Help Desk Software HESK" links from the bottom of your help desk.
     
\r\n\r\n
', NOW(), '0', 9999)"); +hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` (`id`, `from`, `to`, `subject`, `message`, `dt`, `read`, `deletedby`) VALUES (2, 9999, 1, 'Welcome to HESK! Here are some quick tips...', '

HESK quick "Getting Started" tips:
 

\r\n\r\n
    \r\n
  1. Click the Profile link to set your name, email, signature and password.
     
    2. \r\n
  2. Click the Settings link in the top menu to get to the Settings page. For additional information about each setting, click the [?] link.
     
    3. \r\n
  3. Add new categories (departments) on the Categories page. The default category cannot be deleted, but it can be renamed.
     
    4. \r\n
  4. Create new staff accounts on the Users page. You can give them unlimited (Administrator) or restricted (Staff) access.
     
    5. \r\n
  5. Use the integrated Knowledgebase. A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time in the long run.
     
    6. \r\n
  6. You can create response and new ticket templates on the Canned page.
     
    7. \r\n
  7. Subscribe to the HESK Newsletter to be notified of updates and new versions.
     
    8. \r\n
  8. You should follow HESK on Twitter here.
     
    9. \r\n
  9. To remove the "Powered by Help Desk Software HESK" links from the bottom of your help desk buy a license here.
     
\r\n\r\n

Enjoy using HESK and please feel free to share your constructive feedback and feature suggestions.

\r\n\r\n

Klemen Stirn
\r\nHESK owner and author
\r\nwww.hesk.com', NOW(), '0', 9999)"); // -> Notes hesk_dbQuery(" @@ -326,8 +359,9 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` ( `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `ticket` mediumint(8) unsigned NOT NULL, `who` smallint(5) unsigned NOT NULL, - `dt` datetime NOT NULL, - `message` mediumtext NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `ticketid` (`ticket`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci @@ -347,9 +381,9 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."online` ( // -> Pipe loops hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."pipe_loops` ( - `email` varchar(255) NOT NULL, + `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL, `hits` smallint(1) unsigned NOT NULL DEFAULT '0', - `message_hash` char(32) NOT NULL, + `message_hash` char(32) COLLATE utf8_unicode_ci NOT NULL, `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, KEY `email` (`email`,`hits`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci @@ -360,24 +394,67 @@ hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` ( `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, `replyto` mediumint(8) unsigned NOT NULL DEFAULT '0', - `name` varchar(50) NOT NULL DEFAULT '', - `message` mediumtext NOT NULL, - `dt` datetime DEFAULT NULL, - `attachments` mediumtext, + `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + `attachments` mediumtext COLLATE utf8_unicode_ci, `staffid` smallint(5) unsigned NOT NULL DEFAULT '0', - `rating` enum('0','1','5') NOT NULL DEFAULT '0', - `read` enum('0','1') NOT NULL DEFAULT '0', + `rating` enum('1','5') COLLATE utf8_unicode_ci DEFAULT NULL, + `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', PRIMARY KEY (`id`), - KEY `replyto` (`replyto`) + KEY `replyto` (`replyto`), + KEY `dt` (`dt`), + KEY `staffid` (`staffid`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); +// -> Reply drafts +hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reply_drafts` ( + `owner` smallint(5) unsigned NOT NULL, + `ticket` mediumint(8) unsigned NOT NULL, + `message` mediumtext CHARACTER SET utf8 NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + KEY `owner` (`owner`), + KEY `ticket` (`ticket`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci +"); + +// -> Reset password + hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."reset_password` ( + `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, + `user` smallint(5) unsigned NOT NULL, + `hash` char(40) NOT NULL, + `ip` varchar(45) NOT NULL, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + PRIMARY KEY (`id`), + KEY `user` (`user`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8; +"); + +// -> Service messages + hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."service_messages` ( + `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, + `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP, + `author` smallint(5) unsigned NOT NULL, + `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL, + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `order` smallint(5) unsigned NOT NULL DEFAULT '0', + PRIMARY KEY (`id`), + KEY `type` (`type`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci; +"); + // -> Canned Responses hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ( `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, - `title` varchar(100) NOT NULL DEFAULT '', - `message` mediumtext NOT NULL, + `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, `reply_order` smallint(5) unsigned NOT NULL DEFAULT '0', PRIMARY KEY (`id`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci @@ -387,80 +464,104 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ( hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ( `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT, - `trackid` varchar(13) NOT NULL, - `name` varchar(50) NOT NULL DEFAULT '', - `email` varchar(255) NOT NULL DEFAULT '', + `trackid` varchar(13) COLLATE utf8_unicode_ci NOT NULL, + `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', `category` smallint(5) unsigned NOT NULL DEFAULT '1', - `priority` enum('0','1','2','3') NOT NULL DEFAULT '3', - `subject` varchar(70) NOT NULL DEFAULT '', - `message` mediumtext NOT NULL, - `dt` datetime NOT NULL DEFAULT '0000-00-00 00:00:00', + `priority` enum('0','1','2','3') COLLATE utf8_unicode_ci NOT NULL DEFAULT '3', + `subject` varchar(70) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `dt` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00', `lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP, - `ip` varchar(46) NOT NULL DEFAULT '', - `language` varchar(50) DEFAULT NULL, - `status` enum('0','1','2','3','4','5') NOT NULL DEFAULT '0', + `firstreply` timestamp NULL DEFAULT NULL, + `closedat` timestamp NULL DEFAULT NULL, + `articles` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL, + `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL, + `status` enum('0','1','2','3','4','5') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `openedby` smallint(5) unsigned DEFAULT '0', + `firstreplyby` smallint(5) unsigned DEFAULT NULL, + `closedby` smallint(5) unsigned DEFAULT NULL, + `replies` smallint(5) unsigned NOT NULL DEFAULT '0', + `staffreplies` smallint(5) unsigned NOT NULL DEFAULT '0', `owner` smallint(5) unsigned NOT NULL DEFAULT '0', `time_worked` time NOT NULL DEFAULT '00:00:00', - `lastreplier` enum('0','1') NOT NULL DEFAULT '0', + `lastreplier` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', `replierid` smallint(5) unsigned DEFAULT NULL, - `archive` enum('0','1') NOT NULL DEFAULT '0', - `locked` enum('0','1') NOT NULL DEFAULT '0', - `attachments` mediumtext NOT NULL, - `merged` mediumtext NOT NULL, - `history` mediumtext NOT NULL, - `custom1` mediumtext NOT NULL, - `custom2` mediumtext NOT NULL, - `custom3` mediumtext NOT NULL, - `custom4` mediumtext NOT NULL, - `custom5` mediumtext NOT NULL, - `custom6` mediumtext NOT NULL, - `custom7` mediumtext NOT NULL, - `custom8` mediumtext NOT NULL, - `custom9` mediumtext NOT NULL, - `custom10` mediumtext NOT NULL, - `custom11` mediumtext NOT NULL, - `custom12` mediumtext NOT NULL, - `custom13` mediumtext NOT NULL, - `custom14` mediumtext NOT NULL, - `custom15` mediumtext NOT NULL, - `custom16` mediumtext NOT NULL, - `custom17` mediumtext NOT NULL, - `custom18` mediumtext NOT NULL, - `custom19` mediumtext NOT NULL, - `custom20` mediumtext NOT NULL, + `archive` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `locked` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `merged` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `history` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom1` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom2` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom3` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom4` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom5` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom6` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom7` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom8` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom9` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom10` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom11` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom12` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom13` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom14` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom15` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom16` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom17` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom18` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom19` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `custom20` mediumtext COLLATE utf8_unicode_ci NOT NULL, PRIMARY KEY (`id`), KEY `trackid` (`trackid`), KEY `archive` (`archive`), KEY `categories` (`category`), KEY `statuses` (`status`), - KEY `owner` (`owner`) + KEY `owner` (`owner`), + KEY `openedby` (`openedby`,`firstreplyby`,`closedby`), + KEY `dt` (`dt`) ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); +// -> Ticket templates + hesk_dbQuery(" +CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."ticket_templates` ( + `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, + `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `message` mediumtext COLLATE utf8_unicode_ci NOT NULL, + `tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0', + PRIMARY KEY (`id`) +) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci +"); + // -> Users hesk_dbQuery(" CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ( `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT, - `user` varchar(20) NOT NULL DEFAULT '', - `pass` char(40) NOT NULL, - `isadmin` enum('0','1') NOT NULL DEFAULT '0', - `name` varchar(50) NOT NULL DEFAULT '', - `email` varchar(255) NOT NULL DEFAULT '', - `signature` varchar(255) NOT NULL DEFAULT '', - `language` varchar(50) DEFAULT NULL, - `categories` varchar(255) NOT NULL DEFAULT '', - `afterreply` enum('0','1','2') NOT NULL DEFAULT '0', - `autostart` enum('0','1') NOT NULL DEFAULT '1', - `notify_new_unassigned` enum('0','1') NOT NULL DEFAULT '1', - `notify_new_my` enum('0','1') NOT NULL DEFAULT '1', - `notify_reply_unassigned` enum('0','1') NOT NULL DEFAULT '1', - `notify_reply_my` enum('0','1') NOT NULL DEFAULT '1', - `notify_assigned` enum('0','1') NOT NULL DEFAULT '1', - `notify_pm` enum('0','1') NOT NULL DEFAULT '1', - `notify_note` enum('0','1') NOT NULL DEFAULT '1', - `default_list` varchar(255) NOT NULL DEFAULT '', - `autoassign` enum('0','1') NOT NULL DEFAULT '1', - `heskprivileges` mediumtext NOT NULL, + `user` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `pass` char(40) COLLATE utf8_unicode_ci NOT NULL, + `isadmin` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `name` varchar(50) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL, + `categories` varchar(500) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0', + `autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_customer_new` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `show_suggested` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `default_list` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '', + `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1', + `heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL, `ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0', `ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0', `rating` float NOT NULL DEFAULT '0', @@ -470,7 +571,7 @@ CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` ( ) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci "); -hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `signature`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', 'Sincerely,\r\n\r\nYour name\r\nYour website\r\nhttp://www.yourwebsite.com', '')"); + hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."users` (`id`, `user`, `pass`, `isadmin`, `name`, `email`, `heskprivileges`) VALUES (1, '".hesk_dbEscape($_SESSION['admin_user'])."', '".hesk_dbEscape($_SESSION['admin_hash'])."', '1', 'Your name', 'you@me.com', '')"); return true; @@ -512,11 +613,10 @@ function hesk_iSaveSettings() } $set['debug_mode'] = 0; - $set['email_providers'] = count($set['email_providers']) ? "'" . implode("','", $set['email_providers']) . "'" : ''; + $set['notify_spam_tags'] = count($set['notify_spam_tags']) ? "'" . implode("','", $set['notify_spam_tags']) . "'" : ''; - // Check if PHP version is 5.2.3+ and MySQL is 5.0.7+ - $res = hesk_dbQuery('SELECT VERSION() AS version'); - $set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0 && version_compare( hesk_dbResult($res) , '5.0.7') >= 0) ? 1 : 0; + // Check if PHP version is 5.2.3+ + $set['db_vrsn'] = (version_compare(PHP_VERSION, '5.2.3') >= 0) ? 1 : 0; hesk_iSaveSettingsFile($set);