Update ticket

merge-requests/28/head
Mike Koch 8 years ago
parent 3fe649d14b
commit 9fcec93b0c

@ -118,6 +118,8 @@ if ($is_form) {
/* Limit brute force attempts */
hesk_limitBfAttempts();
require_once(HESK_PATH . 'inc/custom_fields.inc.php');
/* Get ticket info */
$res = hesk_dbQuery("SELECT `t1`.* , `t2`.name AS `repliername`, `ticketStatus`.`IsClosed` AS `isClosed`, `ticketStatus`.`Key` AS `statusKey` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` AS `t1` INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` AS `ticketStatus` ON `t1`.`status` = `ticketStatus`.`ID` LEFT JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` AS `t2` ON `t1`.`replierid` = `t2`.`id` WHERE `trackid`='" . hesk_dbEscape($trackingID) . "' LIMIT 1");
@ -158,9 +160,9 @@ hesk_cleanBfAttempts();
/* Remember email address? */
if ($is_form) {
if ( strlen($do_remember) ) {
setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
hesk_setcookie('hesk_myemail', $my_email, strtotime('+1 year'));
} elseif (isset($_COOKIE['hesk_myemail'])) {
setcookie('hesk_myemail', '');
hesk_setcookie('hesk_myemail', '');
}
}
@ -175,7 +177,7 @@ if ($ticket['lastreplier']) {
// If IP is unknown (tickets via email pipe/pop3 fetching) assume current visitor IP as customer IP
if ($ticket['ip'] == 'Unknown' || $ticket['ip'] == $hesklang['unknown']) {
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `ip` = '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "' WHERE `id`=" . intval($ticket['id']) . " LIMIT 1");
hesk_dbQuery("UPDATE `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets` SET `ip` = '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "' WHERE `id`=" . intval($ticket['id']));
}
/* Get category name and ID */
@ -340,7 +342,9 @@ if (!$show['show']) {
<div class="row ticketMessageContainer">
<div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
<?php if ($ticket['email'] != '') { ?>
<div class="ticketEmail"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></div>
<?php } ?>
</div>
<div class="col-md-9 col-xs-12 pushMarginLeft">
<div class="ticketMessageTop withBorder">
@ -350,53 +354,53 @@ if (!$show['show']) {
<!-- Custom Fields Before Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
if ($v['use'] == 1 && $v['place'] == 0 && hesk_is_custom_field_in_category($k, $ticket['category'])) {
echo '<p>' . $v['name'] . ': ';
if ($v['type'] == 'date' && !empty($ticket[$k])) {
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else {
echo $ticket[$k];
switch ($v['type'])
{
case 'email':
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
break;
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
}
echo '</p>';
echo $ticket[$k].'</p>';
}
}
?>
</div>
<div class="ticketMessageBottom">
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<?php if ($ticket['message'] != '') { ?>
<!-- Message -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<div class="message">
<?php if ($ticket['html']) {
echo hesk_html_entity_decode($ticket['message']);
} else {
echo $ticket['message'];
}
?>
</div>
<div class="message">
<?php if ($ticket['html']) {
echo hesk_html_entity_decode($ticket['message']);
} else {
echo $ticket['message'];
}
?>
</div>
<?php } ?>
</div>
<div class="ticketMessageTop">
<!-- Custom Fields after Message -->
<?php
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
if ($v['use'] == 1 && $v['place'] && hesk_is_custom_field_in_category($k, $ticket['category'])) {
echo '<p>' . $v['name'] . ': ';
if ($v['type'] == 'date' && !empty($ticket[$k])) {
$dt = date('Y-m-d h:i:s', $ticket[$k]);
echo hesk_dateToString($dt, 0);
} else {
echo $ticket[$k];
switch ($v['type'])
{
case 'email':
$ticket[$k] = '<a href="mailto:'.$ticket[$k].'">'.$ticket[$k].'</a>';
break;
case 'date':
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
break;
}
echo '</p>';
echo $ticket[$k].'</p>';
}
}
/* Attachments */

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