diff --git a/admin/new_ticket.php b/admin/new_ticket.php
index 9be578e3..deff1318 100644
--- a/admin/new_ticket.php
+++ b/admin/new_ticket.php
@@ -1001,7 +1001,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                     <label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
                     <div class="col-sm-9">
                         <p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
-                        <div id="map" style="height: 300px">
+                        <div id="map" style="height: 300px; display:none">
                         </div>
                     </div>
                 </div>
diff --git a/index.php b/index.php
index 4e2e02f8..47d0946d 100644
--- a/index.php
+++ b/index.php
@@ -969,7 +969,7 @@ if ( ! isset($_SESSION['c_category']) && ! $hesk_settings['select_cat'])
                     <label for="location" class="col-md-3 control-label"><?php echo $hesklang['location_colon']; ?></label>
                     <div class="col-sm-9">
                         <p id="console"><?php echo $hesklang['requesting_location_ellipsis']; ?></p>
-                        <div id="map" style="height: 300px">
+                        <div id="map" style="height: 300px; display:none">
                         </div>
                     </div>
                 </div>
diff --git a/js/modsForHesk-javascript.js b/js/modsForHesk-javascript.js
index 4f66b7d7..ac60da63 100644
--- a/js/modsForHesk-javascript.js
+++ b/js/modsForHesk-javascript.js
@@ -113,9 +113,9 @@ function requestUserLocation(yourLocationText, unableToDetermineText) {
             var longitude = position.coords.longitude;
             setLatLon(latitude, longitude);
             $('#console').hide();
+            $('#map').show();
             initializeMapForCustomer(latitude, longitude, yourLocationText);
         }, function(error) {
-            $('#map').hide();
             $('#console').text(unableToDetermineText).show();
             switch(error.code) {
                 case error.PERMISSION_DENIED:
@@ -133,7 +133,6 @@ function requestUserLocation(yourLocationText, unableToDetermineText) {
             }
         });
     } else {
-        $('#map').hide();
         $('#console').text(unableToDetermineText).show();
         setLatLon('E-5','E-5');
     }