|
|
|
@ -124,8 +124,8 @@ $modsForHesk_settings = mfh_getSettings();
|
|
|
|
|
<body onload="window.print()">
|
|
|
|
|
|
|
|
|
|
<?php
|
|
|
|
|
|
|
|
|
|
/* Ticket priority */
|
|
|
|
|
/*
|
|
|
|
|
// Ticket priority
|
|
|
|
|
switch ($ticket['priority']) {
|
|
|
|
|
case 0:
|
|
|
|
|
$ticket['priority'] = '<b>' . $hesklang['critical'] . '</b>';
|
|
|
|
@ -140,7 +140,7 @@ switch ($ticket['priority']) {
|
|
|
|
|
$ticket['priority'] = $hesklang['low'];
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
/* Set last replier name */
|
|
|
|
|
// Set last replier name
|
|
|
|
|
if ($ticket['lastreplier']) {
|
|
|
|
|
if (empty($ticket['repliername'])) {
|
|
|
|
|
$ticket['repliername'] = $hesklang['staff'];
|
|
|
|
@ -149,7 +149,7 @@ if ($ticket['lastreplier']) {
|
|
|
|
|
$ticket['repliername'] = $ticket['name'];
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
/* Other variables that need processing */
|
|
|
|
|
// Other variables that need processing
|
|
|
|
|
$ticket['dt'] = hesk_date($ticket['dt'], true);
|
|
|
|
|
$ticket['lastchange'] = hesk_date($ticket['lastchange'], true);
|
|
|
|
|
$random = mt_rand(10000, 99999);
|
|
|
|
@ -215,11 +215,11 @@ foreach ($hesk_settings['custom_fields'] as $k => $v) {
|
|
|
|
|
$ticket[$k] = hesk_custom_date_display_format($ticket[$k], $v['value']['date_format']);
|
|
|
|
|
break;
|
|
|
|
|
}
|
|
|
|
|
?>
|
|
|
|
|
<td bgcolor="#EEE"><b><?php echo $v['name']; ?>:</b></td>
|
|
|
|
|
<td bgcolor="#DDD"><?php echo hesk_unhortenUrl($ticket[$k]); ?></td>
|
|
|
|
|
<?php
|
|
|
|
|
$num_cols++;
|
|
|
|
|
*/?><!--
|
|
|
|
|
<td bgcolor="#EEE"><b><?php /*echo $v['name']; */?>:</b></td>
|
|
|
|
|
<td bgcolor="#DDD"><?php /*echo hesk_unhortenUrl($ticket[$k]); */?></td>
|
|
|
|
|
--><?php
|
|
|
|
|
/* $num_cols++;
|
|
|
|
|
}
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
@ -259,7 +259,8 @@ while ($reply = hesk_dbFetchAssoc($res)) {
|
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
// Print "end of ticket" message
|
|
|
|
|
echo $hesklang['end_ticket'];
|
|
|
|
|
echo $hesklang['end_ticket'];*/
|
|
|
|
|
require_once(HESK_PATH . 'inc/print_template.inc.php');
|
|
|
|
|
?>
|
|
|
|
|
|
|
|
|
|
</body>
|
|
|
|
|