// If an email address is tied to this ticket, check if there are any others
$recentTickets = NULL;
if($ticket['email'] != '') {
$recentTicketsSql = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets`
WHERE `email` = '".hesk_dbEscape($ticket['email'])."' AND `trackid` <> '".hesk_dbEscape($trackingID)."' ORDER BY `lastchange` DESC LIMIT 5");
while ($recentRow = hesk_dbFetchAssoc($recentTicketsSql)) {
if ($recentTickets === NULL) {
$recentTickets = array();
}
array_push($recentTickets, $recentRow);
}
foreach ($recentTickets as $recentTicket) {
$thisTicketStatusRS = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `ID` = ".intval($recentTicket['status']));