diff --git a/admin/admin_ticket.php b/admin/admin_ticket.php
index 317c8df3..ac928015 100644
--- a/admin/admin_ticket.php
+++ b/admin/admin_ticket.php
@@ -697,10 +697,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
 ?>
 <script>
     var userAgent = platform.parse('<?php echo addslashes($ticket['user_agent']); ?>');
-    var fontIcon = '';
-    if (userAgent.os == 'OS X') {
-        fontIcon = 'fa fa-apple';
-    }
 </script>
 <div class="row" style="padding: 20px">
     <div class="col-md-2">
@@ -891,7 +887,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                         }
                         if (isset($ticket['user_agent']) && $ticket['user_agent'] !== NULL)
                         {
-
+                            $tooltipText = $hesklang['ticket_submitted_using'];
+                            echo '<i class="fa fa-desktop" id="user-agent"></i>';
+                            echo '<script>$("#user-agent").tooltip({ title: \''.$tooltipText.'\' + userAgent })</script>';
                         }
                         if ($modsForHesk_settings['request_location'])
                         {
diff --git a/language/en/text.php b/language/en/text.php
index 8b1b0fee..29e962e6 100644
--- a/language/en/text.php
+++ b/language/en/text.php
@@ -23,6 +23,7 @@ $hesklang['EMAIL_HR']='------ Reply above this line ------';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.5.0
 $hesklang['ticket_message_no_attachments'] = 'Ticket/Reply message, however attachments will not be included in the email';
+$hesklang['ticket_submitted_using'] = 'Ticket submitted using: ';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.4.0
 $hesklang['sort_by_user_defined_order'] = 'Sort by user-defined order';