#327 Settings are finally all driven through the database
Mike Koch
9 years ago
parent
57ba54d044
commit
849ef01b17
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<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.1 from 26th February 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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* The HESK may be used and modified free of charge by anyone
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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* liability that might arise from it's use.
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* Selling the code for this program, in part or full, without prior
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* written consent is expressly forbidden.
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* Using this code, in part or full, to create derivate work,
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* new scripts or products is expressly forbidden. Obtain permission
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* before redistributing this software over the Internet or in
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* any other medium. In all cases copyright and header must remain intact.
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* This Copyright is in full effect in any country that has International
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* Trade Agreements with the United States of America or
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* with the European Union.
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* Removing any of the copyright notices without purchasing a license
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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* a license for this script. For more information on how to obtain
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* a license please visit the page below:
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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$modsForHesk_settings = mfh_getSettings();
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$can_assign_others = hesk_checkPermission('can_assign_others',0);
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if ($can_assign_others)
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{
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$can_assign_self = TRUE;
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}
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else
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{
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$can_assign_self = hesk_checkPermission('can_assign_self',0);
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}
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/* A security check */
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hesk_token_check();
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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$_SERVER['PHP_SELF'] = 'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999);
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/* New owner ID */
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$owner = intval( hesk_REQUEST('owner') );
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/* If ID is -1 the ticket will be unassigned */
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if ($owner == -1)
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{
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$revision = sprintf($hesklang['thist2'],hesk_date(),'<i>'.$hesklang['unas'].'</i>',$_SESSION['name'].' ('.$_SESSION['user'].')');
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$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`=0 , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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hesk_process_messages($hesklang['tunasi2'],$_SERVER['PHP_SELF'],'SUCCESS');
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}
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elseif ($owner < 1)
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{
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hesk_process_messages($hesklang['nose'],$_SERVER['PHP_SELF'],'NOTICE');
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}
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/* Verify the new owner and permissions */
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$res = hesk_dbQuery("SELECT `id`,`user`,`name`,`email`,`isadmin`,`categories`,`notify_assigned` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='{$owner}' LIMIT 1");
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$row = hesk_dbFetchAssoc($res);
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/* Has new owner access to the category? */
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if ( ! $row['isadmin'])
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{
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$row['categories']=explode(',',$row['categories']);
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if (!in_array($ticket['category'],$row['categories']))
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{
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hesk_error($hesklang['unoa']);
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}
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}
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/* Assigning to self? */
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if ($can_assign_others || ($owner == $_SESSION['id'] && $can_assign_self))
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{
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$revision = sprintf($hesklang['thist2'],hesk_date(),$row['name'].' ('.$row['user'].')',$_SESSION['name'].' ('.$_SESSION['user'].')');
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$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `owner`={$owner} , `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if ($owner != $_SESSION['id'] && !hesk_checkPermission('can_view_ass_others',0))
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{
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$_SERVER['PHP_SELF']='admin_main.php';
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}
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}
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else
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{
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hesk_error($hesklang['no_permission']);
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}
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$ticket['owner'] = $owner;
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/* --> Prepare message */
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// 1. Generate the array with ticket info that can be used in emails
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$info = array(
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'email' => $ticket['email'],
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'category' => $ticket['category'],
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'priority' => $ticket['priority'],
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'owner' => $ticket['owner'],
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'trackid' => $ticket['trackid'],
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'status' => $ticket['status'],
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'name' => $ticket['name'],
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'lastreplier' => $ticket['lastreplier'],
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'subject' => $ticket['subject'],
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'message' => $ticket['message'],
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'attachments' => $ticket['attachments'],
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'dt' => hesk_date($ticket['dt'], true),
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'lastchange' => hesk_date($ticket['lastchange'], true),
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'id' => $ticket['id'],
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);
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// 2. Add custom fields to the array
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foreach ($hesk_settings['custom_fields'] as $k => $v)
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{
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$info[$k] = $v['use'] ? $ticket[$k] : '';
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}
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// 3. Make sure all values are properly formatted for email
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$ticket = hesk_ticketToPlain($info, 1, 0);
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/* Notify the new owner? */
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if ($ticket['owner'] != intval($_SESSION['id']))
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{
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hesk_notifyAssignedStaff(false, 'ticket_assigned_to_you', $modsForHesk_settings);
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}
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$tmp = ($owner == $_SESSION['id']) ? $hesklang['tasy'] : $hesklang['taso'];
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hesk_process_messages($tmp,$_SERVER['PHP_SELF'],'SUCCESS');
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?>
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@ -0,0 +1,212 @@
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<?php
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/*******************************************************************************
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* Title: Help Desk Software HESK
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* Version: 2.6.1 from 26th February 2015
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* Author: Klemen Stirn
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* Website: http://www.hesk.com
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********************************************************************************
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* COPYRIGHT AND TRADEMARK NOTICE
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* Copyright 2005-2015 Klemen Stirn. All Rights Reserved.
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* HESK is a registered trademark of Klemen Stirn.
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||||||
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* The HESK may be used and modified free of charge by anyone
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||||||
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* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
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* By using this code you agree to indemnify Klemen Stirn from any
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||||||
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* liability that might arise from it's use.
|
||||||
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|
||||||
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* Selling the code for this program, in part or full, without prior
|
||||||
|
* written consent is expressly forbidden.
|
||||||
|
|
||||||
|
* Using this code, in part or full, to create derivate work,
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||||||
|
* new scripts or products is expressly forbidden. Obtain permission
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||||||
|
* before redistributing this software over the Internet or in
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||||||
|
* any other medium. In all cases copyright and header must remain intact.
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||||||
|
* This Copyright is in full effect in any country that has International
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||||||
|
* Trade Agreements with the United States of America or
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||||||
|
* with the European Union.
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||||||
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||||||
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* Removing any of the copyright notices without purchasing a license
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||||||
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* is expressly forbidden. To remove HESK copyright notice you must purchase
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||||||
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* a license for this script. For more information on how to obtain
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||||||
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* a license please visit the page below:
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||||||
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* https://www.hesk.com/buy.php
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*******************************************************************************/
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define('IN_SCRIPT',1);
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define('HESK_PATH','../');
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/* Get all the required files and functions */
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require(HESK_PATH . 'hesk_settings.inc.php');
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require(HESK_PATH . 'inc/common.inc.php');
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require(HESK_PATH . 'inc/admin_functions.inc.php');
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hesk_load_database_functions();
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require(HESK_PATH . 'inc/email_functions.inc.php');
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hesk_session_start();
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hesk_dbConnect();
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hesk_isLoggedIn();
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$modsForHesk_settings = mfh_getSettings();
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/* Check permissions for this feature */
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hesk_checkPermission('can_change_cat');
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/* A security check */
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hesk_token_check('POST');
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/* Ticket ID */
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$trackingID = hesk_cleanID() or die($hesklang['int_error'].': '.$hesklang['no_trackID']);
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/* Category ID */
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$category = intval( hesk_POST('category', -1) );
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if ($category < 1)
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{
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hesk_process_messages($hesklang['incat'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'NOTICE');
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}
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/* Get new category details */
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$res = hesk_dbQuery("SELECT `name`,`autoassign` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`='{$category}' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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hesk_error("$hesklang[int_error]: $hesklang[kb_cat_inv].");
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}
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$row = hesk_dbFetchAssoc($res);
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/* Should tickets in new category be auto-assigned if necessary? */
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if ( ! $row['autoassign'])
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{
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$hesk_settings['autoassign'] = false;
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}
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/* Is user allowed to view tickets in new category? */
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$category_ok = hesk_okCategory($category,0);
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/* Get details about the original ticket */
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$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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hesk_error($hesklang['ticket_not_found']);
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}
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$ticket = hesk_dbFetchAssoc($res);
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/* Log that ticket is being moved */
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$history = sprintf($hesklang['thist1'],hesk_date(),$row['name'],$_SESSION['name'].' ('.$_SESSION['user'].')');
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/* Is the ticket assigned to someone? If yes, check that the user has access to category or change to unassigned */
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$need_to_reassign = 0;
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if ($ticket['owner'])
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{
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if ($ticket['owner'] == $_SESSION['id'] && ! $category_ok )
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{
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$need_to_reassign = 1;
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}
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else
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{
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$res = hesk_dbQuery("SELECT `isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `id`='".intval($ticket['owner'])."' LIMIT 1");
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if (hesk_dbNumRows($res) != 1)
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{
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$need_to_reassign = 1;
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}
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else
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{
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$tmp = hesk_dbFetchAssoc($res);
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if ( ! hesk_okCategory($category,0,$tmp['isadmin'], explode(',',$tmp['categories']) ) )
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{
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$need_to_reassign = 1;
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}
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}
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}
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}
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/* Reassign automatically if possible */
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if ($need_to_reassign || ! $ticket['owner'])
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{
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$need_to_reassign = 1;
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$autoassign_owner = hesk_autoAssignTicket($category);
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if ($autoassign_owner)
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{
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$ticket['owner'] = $autoassign_owner['id'];
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$history .= sprintf($hesklang['thist10'],hesk_date(),$autoassign_owner['name'].' ('.$autoassign_owner['user'].')');
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}
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else
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{
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$ticket['owner'] = 0;
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}
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}
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hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `category`='".intval($category)."', `owner`='".intval($ticket['owner'])."' , `history`=CONCAT(`history`,'".hesk_dbEscape($history)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
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$ticket['category'] = $category;
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/* --> Prepare message */
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// 1. Generate the array with ticket info that can be used in emails
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$info = array(
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'email' => $ticket['email'],
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'category' => $ticket['category'],
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'priority' => $ticket['priority'],
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'owner' => $ticket['owner'],
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'trackid' => $ticket['trackid'],
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'status' => $ticket['status'],
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'name' => $ticket['name'],
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'lastreplier' => $ticket['lastreplier'],
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'subject' => $ticket['subject'],
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'message' => $ticket['message'],
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'attachments' => $ticket['attachments'],
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'dt' => hesk_date($ticket['dt'], true),
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'lastchange' => hesk_date($ticket['lastchange'], true),
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'id' => $ticket['id'],
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);
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// 2. Add custom fields to the array
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foreach ($hesk_settings['custom_fields'] as $k => $v)
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{
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$info[$k] = $v['use'] ? $ticket[$k] : '';
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}
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// 3. Make sure all values are properly formatted for email
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$ticket = hesk_ticketToPlain($info, 1, 0);
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/* Need to notify any staff? */
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/* --> From autoassign? */
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if ($need_to_reassign && ! empty($autoassign_owner['email']) )
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{
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hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you', $modsForHesk_settings);
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}
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/* --> No autoassign, find and notify appropriate staff */
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elseif ( ! $ticket['owner'] )
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{
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hesk_notifyStaff('category_moved', "`notify_new_unassigned`='1' AND `id`!=".intval($_SESSION['id']), $modsForHesk_settings);
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}
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/* Is the user allowed to view tickets in the new category? */
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if ($category_ok)
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{
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/* Ticket has an owner */
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if ($ticket['owner'])
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{
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/* Staff is owner or can view tickets assigned to others */
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if ($ticket['owner'] == $_SESSION['id'] || hesk_checkPermission('can_view_ass_others',0) )
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{
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hesk_process_messages($hesklang['moved_to'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
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}
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else
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{
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||||||
|
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
|
||||||
|
}
|
||||||
|
}
|
||||||
|
/* Ticket is unassigned, staff can view unassigned tickets */
|
||||||
|
elseif (hesk_checkPermission('can_view_unassigned',0))
|
||||||
|
{
|
||||||
|
hesk_process_messages($hesklang['moved_to'],'admin_ticket.php?track='.$trackingID.'&Refresh='.rand(10000,99999),'SUCCESS');
|
||||||
|
}
|
||||||
|
/* Ticket is unassigned, staff cannot view unassigned tickets */
|
||||||
|
else
|
||||||
|
{
|
||||||
|
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
|
||||||
|
}
|
||||||
|
}
|
||||||
|
else
|
||||||
|
{
|
||||||
|
hesk_process_messages($hesklang['moved_to'],'admin_main.php','SUCCESS');
|
||||||
|
}
|
||||||
|
?>
|
||||||
Loading…
Reference in New Issue