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Mods-for-HESK-Netsyms
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Working on admin ticket restyling

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merge-requests/27/head
Mike Koch 8 years ago
parent e2c144d8ed
commit 579509ef59
5 changed files with 488 additions and 430 deletions
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876
admin/admin_ticket.php
Unescape Escape View File

@ -630,255 +630,287 @@ if ($ticket['email'] != '') {
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php'); require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?> ?>
<section class="content"> <section class="content">
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<h1><?php echo $hesklang['ticket_details']; ?></h1> <h1><?php echo $hesklang['ticket_details']; ?></h1>
<h2><?php echo $trackingID; ?></h2> <h2>
<?php
$tmp = '';
if ($hesk_settings['sequential']) {
$tmp = ' (' . $hesklang['seqid'] . ': ' . $ticket['id'] . ')';
}
echo $trackingID . $tmp; ?>
</h2>
<div class="box"> <div class="box">
<div class="box-header"> <div class="box-header">
<h1 class="box-title"> <h1 class="box-title">
<i class="fa fa-user"></i> <i class="fa fa-user"></i>
<?php echo $ticket['name']; ?> <?php
echo $ticket['name'];
if ($ticket['archive']) {
echo ' <span class="label label-primary"><i class="fa fa-tag"></i> ' . $hesklang['archived'] . '</span>';
}
if ($ticket['locked']) {
echo ' <span class="label label-primary"><i class="fa fa-lock"></i> ' . $hesklang['loc'] . '</span>';
}
?>
</h1> </h1>
<div class="pull-right"> <div class="pull-right">
<?php echo hesk_getAdminButtons(); ?>
</div> </div>
</div> </div>
<div class="box-body"> <div class="box-body">
</div> <div class="callout callout-info">
</div> <div class="row">
</section> <div class="col-md-3">
<div class="row" style="padding: 20px"> <strong><?php echo $hesklang['created_colon']; ?></strong>
<div class="col-md-2"> <?php echo hesk_date($ticket['dt'], true); ?>
<div class="panel panel-default">
<div class="panel-heading"><?php echo $hesklang['information']; ?></div>
<ul class="list-group">
<li class="list-group-item">
<strong><?php echo $hesklang['trackID']; ?></strong><br/>
<?php
$tmp = '';
if ($hesk_settings['sequential']) {
$tmp = ' (' . $hesklang['seqid'] . ': ' . $ticket['id'] . ')';
}
echo $trackingID . '<br/>' . $tmp; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['lgs']; ?></strong><br>
<?php echo $ticket['language'] !== NULL ? $ticket['language'] : HESK_DEFAULT_LANGUAGE; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['replies']; ?></strong><br/>
<?php echo $ticket['replies']; ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['owner']; ?></strong><br/>
<?php
echo isset($admins[$ticket['owner']]) ? $admins[$ticket['owner']] :
($can_assign_self ? $hesklang['unas'] . ' — <a href="assign_owner.php?track=' . $trackingID . '&amp;owner=' . $_SESSION['id'] . '&amp;token=' . hesk_token_echo(0) . '">' . $hesklang['asss'] . '</a>' : $hesklang['unas']);
?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['created_on']; ?></strong><br>
<?php echo hesk_date($ticket['dt'], true); ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['last_update']; ?></strong><br>
<?php echo hesk_date($ticket['lastchange'], true); ?>
</li>
<li class="list-group-item">
<strong><?php echo $hesklang['due_date']; ?></strong><br>
<div id="readonly-due-date">
<span id="due-date">
<?php
$due_date = $hesklang['none'];
if ($ticket['due_date'] != null) {
$due_date = hesk_date($ticket['due_date'], false, true, false);
$due_date = date('Y-m-d', $due_date);
}
echo $due_date;
?></span><!--<span id="overdue">
<?php
/*if ($due_date < $current_date) {
echo ' <i class="fa fa-exclamation-triangle dark-orange" data-toggle="tooltip" title="Ticket overdue!"></i>';
}*/
?>
</span>-->
<br>
<button id="due-date-button" class="btn btn-default btn-sm"><?php echo $hesklang['chg']; ?></button>
</div> </div>
<div id="editable-due-date" style="display: none"> <div class="col-md-3">
<div class="form-group"> <strong><?php echo $hesklang['updated_colon']; ?></strong>
<input type="text" class="form-control datepicker" name="due-date" value="<?php echo $due_date == $hesklang['none'] ? '' : $due_date; ?>"> <?php echo hesk_date($ticket['lastchange'], true); ?>
<p class="help-block"><?php echo $hesklang['clear_for_no_due_date']; ?></p>
</div>
<div class="btn-group">
<button id="submit" class="btn btn-primary"><?php echo $hesklang['save']; ?></button>
<button id="cancel" class="btn btn-default"><?php echo $hesklang['cancel']; ?></button>
</div>
</div> </div>
</li> <?php if ($ticket['language'] !== NULL): ?>
<li class="list-group-item"> <div class="col-md-3">
<strong><?php echo $hesklang['last_replier']; ?></strong><br> <strong><?php echo $hesklang['language_colon']; ?></strong>
<?php echo $ticket['repliername']; ?> <?php echo $ticket['language']; ?>
</li> </div>
<?php <div class="col-md-3">
if ($hesk_settings['time_worked']) { <strong><?php echo $hesklang['last_replier_colon']; ?></strong>
?> <?php echo $ticket['repliername']; ?>
<li class="list-group-item"> </div>
<strong><?php echo $hesklang['ts']; ?></strong><br/> <?php endif; ?>
<?php </div>
if ($can_reply || $can_edit) </div>
{ <div class="row">
?> <div class="col-md-6">
<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $ticket['time_worked']; ?></a> <table class="table table-striped">
<tbody>
<?php $t = hesk_getHHMMSS($ticket['time_worked']); ?> <tr>
<td><b><?php echo $hesklang['email']; ?></b></td>
<div id="modifytime" style="display:none"> <td>
<br /> <a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a>
<?php
<form data-toggle="validator" class="form-horizontal" method="post" action="admin_ticket.php" style="margin:0px; padding:0px;"> if ($can_ban_emails && !empty($ticket['email'])) {
<div class="form-group"> if ($email_id = hesk_isBannedEmail($ticket['email'])) {
<label for="h" class="col-sm-4 control-label"><?php echo $hesklang['hh']; ?></label> if ($can_unban_emails) {
<div class="col-sm-8"> echo '<a href="banned_emails.php?a=unban&amp;track=' . $trackingID . '&amp;id=' . intval($email_id) . '&amp;token=' . hesk_token_echo(0) . '">
<input type="text" name="h" value="<?php echo $t[0]; ?>" size="3" <i class="fa fa-ban icon-link red gray-on-hover" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['eisban'] . ' ' . $hesklang['click_unban'] . '"></i>
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>" </a> ';
placeholder="<?php echo htmlspecialchars($hesklang['hh']); ?>" } else {
class="form-control input-sm" required> echo '<i class="fa fa-ban icon-link red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['eisban'] . '"></i>';
</div> }
<div class="col-sm-12 text-right"> } else {
<div class="help-block with-errors"></div> echo '<a href="banned_emails.php?a=ban&amp;track=' . $trackingID . '&amp;email=' . urlencode($ticket['email']) . '&amp;token=' . hesk_token_echo(0) . '">
</div> <i class="fa fa-ban icon-link gray red-on-hover" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['savebanemail'] . '"></i>
</div> </a> ';
<div class="form-group input-group-sm"> }
<label for="m" class="col-sm-4 control-label"><?php echo $hesklang['mm']; ?></label> }
<div class="col-sm-8"> ?>
<input type="text" name="m" value="<?php echo $t[1]; ?>" size="3" </td>
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>" </tr>
placeholder="<?php echo htmlspecialchars($hesklang['mm']); ?>" <?php if ($hesk_settings['time_worked']): ?>
class="form-control input-sm" required> <tr>
<td><b><?php echo $hesklang['ts']; ?></b></td>
<td>
<span class="click-to-edit" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"
data-toggle="tooltip" title="<?php echo $hesklang['click_to_edit']; ?>">
<?php echo $ticket['time_worked']; ?>
</span>
<?php
if ($can_reply || $can_edit)
{
?><?php $t = hesk_getHHMMSS($ticket['time_worked']); ?>
<div id="modifytime" style="display:none">
<form data-toggle="validator" class="form-horizontal" method="post" action="admin_ticket.php" style="margin:0px; padding:0px;">
<div class="form-group">
<label for="h" class="col-sm-4 control-label"><?php echo $hesklang['hh']; ?></label>
<div class="col-sm-8">
<input type="text" name="h" value="<?php echo $t[0]; ?>" size="3"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['hh']); ?>"
class="form-control input-sm" required>
</div>
<div class="col-sm-12 text-right">
<div class="help-block with-errors"></div>
</div>
</div> </div>
<div class="col-sm-12 text-right"> <div class="form-group input-group-sm">
<div class="help-block with-errors"></div> <label for="m" class="col-sm-4 control-label"><?php echo $hesklang['mm']; ?></label>
<div class="col-sm-8">
<input type="text" name="m" value="<?php echo $t[1]; ?>" size="3"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['mm']); ?>"
class="form-control input-sm" required>
</div>
<div class="col-sm-12 text-right">
<div class="help-block with-errors"></div>
</div>
</div> </div>
</div> <div class="form-group input-group-sm">
<div class="form-group input-group-sm"> <label for="s" class="col-sm-4 control-label"><?php echo $hesklang['ss']; ?></label>
<label for="s" class="col-sm-4 control-label"><?php echo $hesklang['ss']; ?></label> <div class="col-sm-8">
<div class="col-sm-8"> <input type="text" name="s" value="<?php echo $t[2]; ?>" size="3"
<input type="text" name="s" value="<?php echo $t[2]; ?>" size="3" data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>" placeholder="<?php echo htmlspecialchars($hesklang['ss']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['ss']); ?>" class="form-control input-sm" required>
class="form-control input-sm" required> </div>
<div class="col-sm-12 text-right">
<div class="help-block with-errors"></div>
</div>
</div> </div>
<div class="col-sm-12 text-right"> <div class="text-right">
<div class="help-block with-errors"></div> <div class="btn-group btn-group-sm text-right">
<input class="btn btn-primary" type="submit" value="<?php echo $hesklang['save']; ?>" />
<a class="btn btn-default" href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $hesklang['cancel']; ?></a>
</div>
</div> </div>
</div> <input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<div class="text-right"> <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<div class="btn-group btn-group-sm text-right"> </form>
<input class="btn btn-primary" type="submit" value="<?php echo $hesklang['save']; ?>" /> </div>
<a class="btn btn-default" href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('modifytime')"><?php echo $hesklang['cancel']; ?></a> <?php
</div> }
</div> ?>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>" /> </td>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" /> </tr>
</form> <?php endif; ?>
</div> <tr>
<td><strong><?php echo $hesklang['linked_tickets']; ?></strong></td>
</td> <td>
<?php <?php
} if ($ticket['parent'] != null) {
else //-- Get the tracking ID of the parent
{ $parentRs = hesk_dbQuery('SELECT `trackid` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets`
echo $ticket['time_worked'];
}
?>
</li>
<?php } // End if time_worked ?>
<li class="list-group-item">
<strong><?php echo $hesklang['linked_tickets']; ?></strong>
<p><?php
if ($ticket['parent'] != null) {
//-- Get the tracking ID of the parent
$parentRs = hesk_dbQuery('SELECT `trackid` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets`
WHERE `ID` = ' . hesk_dbEscape($ticket['parent'])); WHERE `ID` = ' . hesk_dbEscape($ticket['parent']));
$parent = hesk_dbFetchAssoc($parentRs); $parent = hesk_dbFetchAssoc($parentRs);
echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteParent=true"> echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteParent=true">
<i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete_relationship'] . '"></i></a>'; <i class="fa fa-times-circle" data-toggle="tooltip" data-placement="top" title="' . $hesklang['delete_relationship'] . '"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track=' . $parent['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $parent['trackid'] . '</a>'; echo '&nbsp;<a href="admin_ticket.php?track=' . $parent['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $parent['trackid'] . '</a>';
} }
//-- Check if any tickets have a parent set to this tracking ID //-- Check if any tickets have a parent set to this tracking ID
$hasRows = false; $hasRows = false;
$childrenRS = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` $childrenRS = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets`
WHERE `parent` = ' . hesk_dbEscape($ticket['id'])); WHERE `parent` = ' . hesk_dbEscape($ticket['id']));
while ($row = hesk_dbFetchAssoc($childrenRS)) { while ($row = hesk_dbFetchAssoc($childrenRS)) {
$hasRows = true; $hasRows = true;
echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteChild=' . $row['id'] . '"> echo '<a href="admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999) . '&deleteChild=' . $row['id'] . '">
<i class="fa fa-times-circle font-icon red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['unlink'] . '"></i></a>'; <i class="fa fa-times-circle font-icon red" data-toggle="tooltip" data-placement="top" title="' . $hesklang['unlink'] . '"></i></a>';
echo '&nbsp;<a href="admin_ticket.php?track=' . $row['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $row['trackid'] . '</a>'; echo '&nbsp;<a href="admin_ticket.php?track=' . $row['trackid'] . '&Refresh=' . mt_rand(10000, 99999) . '">' . $row['trackid'] . '</a>';
echo '<br>'; echo '<br>';
} }
if (!$hasRows && $ticket['parent'] == null) { if (!$hasRows && $ticket['parent'] == null) {
echo $hesklang['none']; echo $hesklang['none'];
} }
?></p>
<?php if ($can_reply || $can_edit) {
if ($can_reply || $can_edit) { ?>
?> <div id="addChildText">
<div id="addChildText"> <?php echo '<a href="javascript:void(0)" onclick="toggleChildrenForm(true)"><i class="fa fa-plus-circle"></i> ' . $hesklang['add_ticket'] . '</a>'; ?>
<p><?php echo '<a class="btn btn-default btn-sm" href="javascript:void(0)" onclick="toggleChildrenForm(true)">' . $hesklang['add_ticket'] . '</a>'; ?></p> </div>
</div> <div id="childrenForm" style="display: none">
<div id="childrenForm" style="display: none"> <form action="admin_ticket.php" method="post" data-toggle="validator">
<form action="admin_ticket.php" method="post" data-toggle="validator"> <div class="form-group">
<div class="form-group"> <label for="childTrackingId" class="control-label">
<label for="childTrackingId" class="control-label"> <?php echo $hesklang['trackID']; ?>
<?php echo $hesklang['trackID']; ?> </label>
</label> <input type="text" name="childTrackingId" class="form-control input-sm"
<input type="text" name="childTrackingId" class="form-control input-sm" placeholder="<?php echo htmlspecialchars($hesklang['trackID']); ?>"
placeholder="<?php echo htmlspecialchars($hesklang['trackID']); ?>" data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>"
data-error="<?php echo htmlspecialchars($hesklang['this_field_is_required']); ?>" required>
required> <div class="help-block with-errors"></div>
<div class="help-block with-errors"></div> </div>
<div class="btn-group">
<input type="submit" class="btn btn-primary btn-sm"
value="<?php echo $hesklang['save']; ?>">
<a class="btn btn-default btn-sm" href="javascript:void(0)"
onclick="toggleChildrenForm(false)">
<?php echo $hesklang['cancel']; ?>
</a>
</div>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>"/>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/>
</form>
</div>
<?php } ?>
</td>
</tr>
</tbody>
</table>
</div>
<div class="col-md-6">
<table class="table table-striped">
<tbody>
<tr>
<td><strong><?php echo $hesklang['due_date']; ?></strong></td>
<td>
<div id="readonly-due-date">
<span id="due-date" data-toggle="tooltip" title="<?php echo $hesklang['click_to_edit']; ?>">
<?php
$due_date = $hesklang['none'];
if ($ticket['due_date'] != null) {
$due_date = hesk_date($ticket['due_date'], false, true, false);
$due_date = date('Y-m-d', $due_date);
}
echo $due_date;
?></span>
</div> </div>
<div class="btn-group"> <div id="editable-due-date" style="display: none">
<input type="submit" class="btn btn-primary btn-sm" <div class="form-group">
value="<?php echo $hesklang['save']; ?>"> <input title="due-date" type="text" class="form-control datepicker" name="due-date" value="<?php echo $due_date == $hesklang['none'] ? '' : $due_date; ?>">
<a class="btn btn-default btn-sm" href="javascript:void(0)" <p class="help-block"><?php echo $hesklang['clear_for_no_due_date']; ?></p>
onclick="toggleChildrenForm(false)"> </div>
<?php echo $hesklang['cancel']; ?> <div class="btn-group">
</a> <button id="submit" class="btn btn-primary"><?php echo $hesklang['save']; ?></button>
<button id="cancel" class="btn btn-default"><?php echo $hesklang['cancel']; ?></button>
</div>
</div> </div>
<input type="hidden" name="track" value="<?php echo $trackingID; ?>"/> </td>
<input type="hidden" name="token" value="<?php hesk_token_echo(); ?>"/> </tr>
</form> <tr>
</div> <td><strong><?php echo $hesklang['replies']; ?></strong></td>
<?php } ?> <td><?php echo $ticket['replies']; ?></td>
</li> </tr>
<?php if ($recentTickets !== NULL): ?> <tr>
<li class="list-group-item"> <td><strong><?php echo $hesklang['recent_tickets']; ?></strong></td>
<strong><?php echo $hesklang['recent_tickets']; ?></strong> <td>
<?php foreach ($recentTickets as $recentTicket): ?> <?php if ($recentTickets === NULL): ?>
<p style="margin: 0"> <p style="margin: 0"><?php echo $hesklang['none']; ?></p>
<i class="fa fa-circle" data-toggle="tooltip" data-placement="top" <?php
style="color: <?php echo $recentTicket['statusColor']; ?>" else:
title="<?php echo sprintf($hesklang['current_status_colon'], $recentTicket['statusText']); ?>"></i> foreach ($recentTickets as $recentTicket):
<?php echo '<a href="admin_ticket.php?track=' . $recentTicket['trackid'] . '&amp;Refresh=' . mt_rand(10000, 99999) . '">' . $recentTicket['trackid'] . '</a>'; ?> ?>
</p> <p style="margin: 0">
<?php endforeach; ?> <i class="fa fa-circle" data-toggle="tooltip" data-placement="top"
</li> style="color: <?php echo $recentTicket['statusColor']; ?>"
<?php endif; ?> title="<?php echo sprintf($hesklang['current_status_colon'], $recentTicket['statusText']); ?>"></i>
</ul> <?php echo '<a href="admin_ticket.php?track=' . $recentTicket['trackid'] . '&amp;Refresh=' . mt_rand(10000, 99999) . '">' . $recentTicket['trackid'] . '</a>'; ?>
</p>
<?php
endforeach;
endif;
?>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div> </div>
</div> </div>
</section>
<div class="row" style="padding: 20px">
<div class="col-md-2">
</div>
<div class="col-md-10"> <div class="col-md-10">
<?php <?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
/* Do we need or have any canned responses? */ /* Do we need or have any canned responses? */
$can_options = hesk_printCanned(); $can_options = hesk_printCanned();
echo hesk_getAdminButtons();
?> ?>
<div class="blankSpace"></div> <div class="blankSpace"></div>
<!-- BEGIN TICKET HEAD --> <!-- BEGIN TICKET HEAD -->
@ -887,155 +919,6 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<div class="col-md-12"> <div class="col-md-12">
<h3> <h3>
<?php <?php
if ($ticket['archive']) {
echo '<span class="fa fa-tag"></span> &nbsp;';
}
if ($ticket['locked']) {
echo '<span class="fa fa-lock"></span>&nbsp;';
}
if ($modsForHesk_settings['display_user_agent_information']
&& $ticket['user_agent'] !== NULL
&& $ticket['screen_resolution_height'] !== NULL
&& $ticket['screen_resolution_height'] != 0
&& $ticket['screen_resolution_width'] !== NULL
&& $ticket['screen_resolution_width'] != 0
):
?>
<span data-toggle="modal" data-target="#user-agent-modal" style="cursor: pointer">
<i class="fa fa-desktop" data-toggle="tooltip"
title="<?php echo htmlspecialchars($hesklang['click_for_device_information']); ?>"></i>
</span>
<div id="user-agent-modal" class="modal fade" tabindex="-1" role="dialog"
aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">&times;</span>
</button>
<h4><?php echo $hesklang['device_information']; ?></h4>
</div>
<div class="modal-body">
<script>
var userAgent = platform.parse('<?php echo addslashes($ticket['user_agent']); ?>');
console.log(userAgent);
var screenResWidth = <?php echo intval($ticket['screen_resolution_width']); ?>;
var screenResHeight = <?php echo intval($ticket['screen_resolution_height']); ?>;
</script>
<table class="table table-striped">
<tbody>
<tr>
<td><strong><?php echo $hesklang['operating_system']; ?></strong>
</td>
<td id="operating-system">&nbsp;</td>
<script>$('#operating-system').html(userAgent.os.toString());</script>
</tr>
<tr>
<td><strong><?php echo $hesklang['browser']; ?></strong></td>
<td id="browser">&nbsp;</td>
<script>$('#browser').html(userAgent.name + ' ' + userAgent.version);</script>
</tr>
<tr>
<td><strong><?php echo $hesklang['screen_resolution']; ?></strong>
</td>
<td id="screen-resolution">&nbsp;</td>
<script>$('#screen-resolution').html(screenResWidth + ' x ' + screenResHeight);</script>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>
<?php
endif;
if ($modsForHesk_settings['request_location']) {
$locationText = '';
$iconColor = '';
$hasLocation = true;
if (strpos($ticket['latitude'], 'E') === false) {
$locationText = $hesklang['click_for_map'];
$iconColor = 'inherit';
} else {
$hasLocation = false;
$locationText = $hesklang['location_unavailable'];
$iconColor = '#ccc';
}
?>
<span data-toggle="modal" data-target=".map-modal" style="cursor: pointer">
<i class="fa fa-map-marker" data-toggle="tooltip" title="<?php echo $locationText; ?>"
style="color: <?php echo $iconColor; ?>"></i>
</span>
<div id="map-modal" class="modal fade map-modal" tabindex="-1" role="dialog"
aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">&times;</span>
</button>
<h4><?php echo $hesklang['users_location']; ?></h4>
</div>
<div class="modal-body">
<?php if ($hasLocation): ?>
<div id="map" style="height: 500px"></div><br>
<address id="friendly-location" style="font-size: 13px"></address>
<p id="save-for-address"
style="font-size: 13px;display:none"><?php echo $hesklang['save_to_see_updated_address']; ?></p>
<script>
getFriendlyLocation(<?php echo $ticket['latitude']; ?>,
<?php echo $ticket['longitude']; ?>);
</script>
<div class="row">
<form action="admin_ticket.php" method="post" role="form">
<input type="hidden" name="track"
value="<?php echo $trackingID; ?>">
<input type="hidden" name="token"
value="<?php hesk_token_echo(); ?>">
<input type="hidden" name="latitude" id="latitude"
value="<?php echo $ticket['latitude']; ?>">
<input type="hidden" name="longitude" id="longitude"
value="<?php echo $ticket['longitude']; ?>">
<div class="btn-group" style="display:none" id="save-group">
<input type="submit" class="btn btn-success"
value="<?php echo $hesklang['save_location']; ?>">
<button class="btn btn-default" data-dismiss="modal"
onclick="closeAndReset(<?php echo $ticket['latitude']; ?>, <?php echo $ticket['longitude']; ?>)">
<?php echo $hesklang['close_modal_without_saving']; ?>
</button>
</div>
<button id="close-button" class="btn btn-default"
data-dismiss="modal"><?php echo $hesklang['close_modal']; ?></button>
</form>
</div>
<?php
else:
$errorCode = explode('-', $ticket['latitude']);
$key = 'location_unavailable_' . $errorCode[1];
echo '<h5>' . $hesklang[$key] . '</h5>';
endif;
?>
</div>
</div>
</div>
</div>
<?php
// Only output JavaScript if we have coordinates
if (strpos($ticket['latitude'], 'E') === false):
?>
<script>
var latitude = '';
latitude = <?php echo $ticket['latitude'] != '' ? $ticket['latitude'] : -1; ?>;
var longitude = '';
longitude = <?php echo $ticket['longitude'] != '' ? $ticket['longitude'] : -1; ?>;
initializeMapForStaff(latitude, longitude, "<?php echo $hesklang['users_location']; ?>");
</script>
<?php
endif;
}
echo $ticket['subject']; echo $ticket['subject'];
?></h3> ?></h3>
</div> </div>
@ -1359,23 +1242,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
<div class="col-md-3 col-xs-12"> <div class="col-md-3 col-xs-12">
<div class="ticketName"><?php echo $ticket['name']; ?></div> <div class="ticketName"><?php echo $ticket['name']; ?></div>
<div class="ticketEmail"> <div class="ticketEmail">
<?php <!-- TODO -->
if ($can_ban_emails && !empty($ticket['email'])) {
if ($email_id = hesk_isBannedEmail($ticket['email'])) {
if ($can_unban_emails) {
echo '<a href="banned_emails.php?a=unban&amp;track=' . $trackingID . '&amp;id=' . intval($email_id) . '&amp;token=' . hesk_token_echo(0) . '">
<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['eisban'] . ' ' . $hesklang['click_unban'] . '"></i>
</a> ';
} else {
echo '<i class="fa fa-ban" style="font-size:16px;color:red" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['eisban'] . '"></i>';
}
} else {
echo '<a href="banned_emails.php?a=ban&amp;track=' . $trackingID . '&amp;email=' . urlencode($ticket['email']) . '&amp;token=' . hesk_token_echo(0) . '">
<i class="fa fa-ban" style="font-size:16px;color:grey" data-toggle="tooltip" data-placement="top" data-original-title="' . $hesklang['savebanemail'] . '"></i>
</a> ';
}
}
?><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a>
</div> </div>
<div class="ticketEmail"><?php echo $hesklang['ip']; ?>: <div class="ticketEmail"><?php echo $hesklang['ip']; ?>:
<?php <?php
@ -1538,7 +1405,7 @@ require_once(HESK_PATH . 'inc/footer.inc.php');
function hesk_getAdminButtons($reply = 0, $white = 1) function hesk_getAdminButtons($reply = 0, $white = 1)
{ {
global $hesk_settings, $hesklang, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $isManager; global $hesk_settings, $hesklang, $modsForHesk_settings, $ticket, $reply, $trackingID, $can_edit, $can_archive, $can_delete, $isManager;
$options = ''; $options = '';
@ -1546,69 +1413,174 @@ function hesk_getAdminButtons($reply = 0, $white = 1)
if ($can_edit) { if ($can_edit) {
$tmp = $reply ? '&amp;reply=' . $reply['id'] : ''; $tmp = $reply ? '&amp;reply=' . $reply['id'] : '';
$mgr = $isManager ? '&amp;isManager=true' : ''; $mgr = $isManager ? '&amp;isManager=true' : '';
$options .= '<a class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil"></i> ' . $hesklang['edit'] . '</a> '; $options .= '<a class="btn btn-default" href="edit_post.php?track=' . $trackingID . $tmp . $mgr . '"><i class="fa fa-pencil orange"></i> ' . $hesklang['edit'] . '</a> ';
}
/* Print ticket button */
$options .= '<a class="btn btn-default" href="../print.php?track=' . $trackingID . '"><i class="fa fa-print"></i> ' . $hesklang['printer_friendly'] . '</a> ';
/* Delete ticket */
if ($can_delete) {
if ($reply) {
$url = 'admin_ticket.php';
$tmp = 'delete_post=' . $reply['id'];
$txt = $hesklang['delt'];
} else {
$url = 'delete_tickets.php';
$tmp = 'delete_ticket=1';
$txt = $hesklang['dele'];
}
$options .= '<a class="btn btn-default" href="' . $url . '?track=' . $trackingID . '&amp;' . $tmp . '&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . hesk_makeJsString($txt) . '?\');"><i class="fa fa-times red"></i> ' . $txt . '</a> ';
} }
$dropdown = ' $dropdown = '
<div class="btn-group"> <div class="btn-group">
<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false"> <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">
More <span class="caret"></span> <i class="fa fa-ellipsis-h"></i> ' . hesk_htmlspecialchars($hesklang['more']) . ' <span class="caret"></span>
</button> </button>
<ul class="dropdown-menu"> <ul class="dropdown-menu pull-right">';
<li><a href="#">Action</a></li>
<li><a href="#">Another action</a></li> // Location and UA
<li><a href="#">Something else here</a></li> $has_location_or_user_agent = false;
<li role="separator" class="divider"></li>
<li><a href="#">Separated link</a></li> if ($modsForHesk_settings['display_user_agent_information']
</ul> && $ticket['user_agent'] !== NULL
</div>'; && $ticket['screen_resolution_height'] !== NULL
&& $ticket['screen_resolution_height'] != 0
&& $ticket['screen_resolution_width'] !== NULL
&& $ticket['screen_resolution_width'] != 0
) {
$has_location_or_user_agent = true;
$dropdown .=
'<li><a href="javascript:;" data-toggle="modal" data-target="#user-agent-modal"><i class="fa fa-desktop fa-fw"></i> ' . $hesklang['device_information'] . '</a></li>';
buildUserAgentModal($ticket['user_agent'], $ticket['screen_resolution_width'], $ticket['screen_resolution_height']);
} else if ($modsForHesk_settings['display_user_agent_information']) {
$has_location_or_user_agent = true;
$dropdown .=
'<li><span href="javascript:;" class="linkless-dropdown gray"><i class="fa fa-desktop fa-fw"></i> ' . $hesklang['no_device_information'] . '</span></li>';
}
?>
<?php
if ($modsForHesk_settings['request_location']) {
$hasLocation = true;
$has_location_or_user_agent = true;
if (strpos($ticket['latitude'], 'E') === false) {
$locationText = $hesklang['click_for_map'];
$iconColor = '';
} else {
$hasLocation = false;
$locationText = $hesklang['location_unavailable'];
$iconColor = 'class="grey"';
}
$dropdown .= '<li><a href="javascript:;" data-toggle="modal" data-target=".map-modal" ' . $iconColor . '><i class="fa fa-map-marker fa-fw"></i> ' . $locationText . ' </a></li>';
?>
<div id="map-modal" class="modal fade map-modal" tabindex="-1" role="dialog"
aria-labelledby="myLargeModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">&times;</span>
</button>
<h4><?php echo $hesklang['users_location']; ?></h4>
</div>
<div class="modal-body">
<?php if ($hasLocation): ?>
<div id="map" style="height: 500px"></div><br>
<address id="friendly-location" style="font-size: 13px"></address>
<p id="save-for-address"
style="font-size: 13px;display:none"><?php echo $hesklang['save_to_see_updated_address']; ?></p>
<script>
getFriendlyLocation(<?php echo $ticket['latitude']; ?>,
<?php echo $ticket['longitude']; ?>);
</script>
<div class="row">
<form action="admin_ticket.php" method="post" role="form">
<input type="hidden" name="track"
value="<?php echo $trackingID; ?>">
<input type="hidden" name="token"
value="<?php hesk_token_echo(); ?>">
<input type="hidden" name="latitude" id="latitude"
value="<?php echo $ticket['latitude']; ?>">
<input type="hidden" name="longitude" id="longitude"
value="<?php echo $ticket['longitude']; ?>">
<div class="col-sm-12">
<div class="btn-group" style="display:none" id="save-group">
<input type="submit" class="btn btn-success"
value="<?php echo $hesklang['save_location']; ?>">
<button class="btn btn-default" data-dismiss="modal"
onclick="closeAndReset(<?php echo $ticket['latitude']; ?>, <?php echo $ticket['longitude']; ?>)">
<?php echo $hesklang['close_modal_without_saving']; ?>
</button>
</div>
<div class="btn-group">
<button id="close-button" class="btn btn-default"
data-dismiss="modal"><?php echo $hesklang['close_modal']; ?></button>
</div>
</div>
</form>
</div>
<?php
else:
$errorCode = explode('-', $ticket['latitude']);
$key = 'location_unavailable_' . $errorCode[1];
echo '<h5>' . $hesklang[$key] . '</h5>';
endif;
?>
</div>
</div>
</div>
</div>
$options .= $dropdown; <?php
// Only output JavaScript if we have coordinates
if (strpos($ticket['latitude'], 'E') === false):
?>
<script>
var latitude = '';
latitude = <?php echo $ticket['latitude'] != '' ? $ticket['latitude'] : -1; ?>;
var longitude = '';
longitude = <?php echo $ticket['longitude'] != '' ? $ticket['longitude'] : -1; ?>;
initializeMapForStaff(latitude, longitude, "<?php echo $hesklang['users_location']; ?>");
</script>
<?php
endif;
}
// If there is device info enabled or location, separate them from the rest of the items in the dropdown.
if ($has_location_or_user_agent) {
$dropdown .= '<li role="separator" class="divider"></li>';
}
/* Lock ticket button */ /* Lock ticket button */
if ($can_edit) { if ($can_edit) {
if ($ticket['locked']) { $template = '<li><a href="lock.php?track=' . $trackingID . '&amp;locked=%s&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-%s fa-fw"></i> %s</a></li>';
$options .= '<a class="btn btn-default" href="lock.php?track=' . $trackingID . '&amp;locked=0&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-unlock"></i> ' . $hesklang['tul'] . '</a> '; $dropdown .= $ticket['locked']
} else { ? sprintf($template, 0, 'unlock', $hesklang['tul'])
$options .= '<a class="btn btn-default" href="lock.php?track=' . $trackingID . '&amp;locked=1&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-lock"></i> ' . $hesklang['tlo'] . '</a> '; : sprintf($template, 1, 'lock', $hesklang['tlo']);
}
} }
/* Tag ticket button */ /* Tag ticket button */
if ($can_archive) { if ($can_archive) {
if ($ticket['archive']) { $template = '<li><a href="archive.php?track=' . $trackingID . '&amp;archived=%s&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-tag fa-fw"></i> %s</a></li>';
$options .= '<a class="btn btn-default" href="archive.php?track=' . $trackingID . '&amp;archived=0&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-tag"></i>' . $hesklang['remove_archive'] . '</a> ';
} else { $dropdown .= $ticket['archive']
$options .= '<a class="btn btn-default" href="archive.php?track=' . $trackingID . '&amp;archived=1&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '"><i class="fa fa-tag"></i> ' . $hesklang['add_archive'] . '</a> '; ? sprintf($template, 0, $hesklang['remove_archive'])
} : sprintf($template, 1, $hesklang['add_archive']);
} }
/* Import to knowledgebase button */ /* Import to knowledgebase button */
if ($hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb', 0)) { if ($hesk_settings['kb_enable'] && hesk_checkPermission('can_man_kb', 0)) {
$options .= '<a class="btn btn-default" href="manage_knowledgebase.php?a=import_article&amp;track=' . $trackingID . '"><i class="fa fa-lightbulb-o"></i> ' . $hesklang['import_kb'] . '</a> '; $dropdown .= '<li><a href="manage_knowledgebase.php?a=import_article&amp;track=' . $trackingID . '"><i class="fa fa-lightbulb-o fa-fw"></i> ' . $hesklang['import_kb'] . '</a></li>';
} }
/* Print ticket button */
$options .= '<a class="btn btn-default" href="../print.php?track=' . $trackingID . '"><i class="fa fa-print"></i> ' . $hesklang['printer_friendly'] . '</a> ';
$dropdown .= '</ul></div> ';
$options .= $dropdown;
/* Delete ticket */
if ($can_delete) {
if ($reply) {
$url = 'admin_ticket.php';
$tmp = 'delete_post=' . $reply['id'];
$txt = $hesklang['delt'];
} else {
$url = 'delete_tickets.php';
$tmp = 'delete_ticket=1';
$txt = $hesklang['dele'];
}
$options .= '<a class="btn btn-default" href="' . $url . '?track=' . $trackingID . '&amp;' . $tmp . '&amp;Refresh=' . mt_rand(10000, 99999) . '&amp;token=' . hesk_token_echo(0) . '" onclick="return hesk_confirmExecute(\'' . hesk_makeJsString($txt) . '?\');"><i class="fa fa-ban"></i> ' . $txt . '</a> ';
}
/* Return generated HTML */ /* Return generated HTML */
$options .= '</div>';
return $options; return $options;
} // END hesk_getAdminButtons() } // END hesk_getAdminButtons()
@ -2094,4 +2066,52 @@ function hesk_printCanned()
return $can_options; return $can_options;
} // End hesk_printCanned() } // End hesk_printCanned()
function buildUserAgentModal($user_agent, $width, $height) {
global $hesklang;
echo '
<div id="user-agent-modal" class="modal fade" tabindex="-1" role="dialog"
aria-hidden="true">
<div class="modal-dialog modal-lg">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">&times;</span>
</button>
<h4>' . $hesklang['device_information'] . '</h4>
</div>
<div class="modal-body">
<script>
var userAgent = platform.parse(\'' . addslashes($user_agent) . '\');
console.log(userAgent);
var screenResWidth = ' . intval($width) . ';
var screenResHeight = ' . intval($height) . ';
</script>
<table class="table table-striped">
<tbody>
<tr>
<td><strong>' . $hesklang['operating_system'] . '</strong>
</td>
<td id="operating-system">&nbsp;</td>
<script>$(\'#operating-system\').html(userAgent.os.toString());</script>
</tr>
<tr>
<td><strong>' . $hesklang['browser'] . '</strong></td>
<td id="browser">&nbsp;</td>
<script>$(\'#browser\').html(userAgent.name + \' \' + userAgent.version);</script>
</tr>
<tr>
<td><strong>' . $hesklang['screen_resolution'] . '</strong>
</td>
<td id="screen-resolution">&nbsp;</td>
<script>$(\'#screen-resolution\').html(screenResWidth + \' x \' + screenResHeight);</script>
</tr>
</tbody>
</table>
</div>
</div>
</div>
</div>';
}
?> ?>

9
css/colors.css
Unescape Escape View File

@ -30,4 +30,13 @@
.blue { .blue {
color: blue; color: blue;
}
/* Hover colors */
.red-on-hover:hover {
color: red;
}
.gray-on-hover:hover {
color: grey;
} }

19
css/mods-for-hesk-new.css
Unescape Escape View File

@ -5,4 +5,23 @@
.icon-link { .icon-link {
font-size: 16px; !important; font-size: 16px; !important;
}
#due-date:hover,
.click-to-edit:hover {
font-weight: bolder;
cursor: pointer;
}
.linkless-dropdown {
display: block;
padding: 3px 20px;
clear: both;
font-weight: normal;
line-height: 1.42857143;
white-space: nowrap;
}
.dropdown-menu>li>span>.fa {
margin-right: 10px;
} }

8
internal-api/js/admin-ticket.js
Unescape Escape View File

@ -1,8 +1,7 @@
$(document).ready(function() { $(document).ready(function() {
var $readonlyDueDateContainer = $('#readonly-due-date'); var $readonlyDueDateContainer = $('#readonly-due-date');
var $editableDueDateContainer = $('#editable-due-date'); var $editableDueDateContainer = $('#editable-due-date');
var $dueDateButton = $('#due-date-button'); $readonlyDueDateContainer.click(function() {
$dueDateButton.click(function() {
$readonlyDueDateContainer.hide(); $readonlyDueDateContainer.hide();
$editableDueDateContainer.show(); $editableDueDateContainer.show();
if ($readonlyDueDateContainer.find('span#due-date').text().trim() == 'None') { if ($readonlyDueDateContainer.find('span#due-date').text().trim() == 'None') {
@ -37,4 +36,9 @@ $(document).ready(function() {
} }
}); });
}); });
$('#related-tickets-link').click(function() {
$(this).hide();
$('.related-ticket').show();
})
}); });

6
language/en/text.php
Unescape Escape View File

@ -34,6 +34,12 @@ $hesklang['private_category_star'] = 'Private categories indicated by *';
$hesklang['private_article_star'] = 'Private articles indicated by *'; $hesklang['private_article_star'] = 'Private articles indicated by *';
$hesklang['ticket_details'] = 'Ticket Details'; $hesklang['ticket_details'] = 'Ticket Details';
$hesklang['more'] = 'More'; $hesklang['more'] = 'More';
$hesklang['language_colon'] = 'Language:';
$hesklang['created_colon'] = 'Created:';
$hesklang['updated_colon'] = 'Updated:';
$hesklang['last_replier_colon'] = 'Last replier:';
$hesklang['click_to_edit'] = 'Click to edit';
$hesklang['no_device_information'] = 'No device information';
// ADDED OR MODIFIED IN Mods for HESK 2.6.0 // ADDED OR MODIFIED IN Mods for HESK 2.6.0
$hesklang['search_logs'] = 'Search Logs'; $hesklang['search_logs'] = 'Search Logs';

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