diff --git a/.gitignore b/.gitignore index 1aafcd90..70d3d8c3 100644 --- a/.gitignore +++ b/.gitignore @@ -1,3 +1,8 @@ +# Mods for HESK-specific files +api/vendor +api/Tests/integration_test_mfh_settings.php + +# HESK Files admin/admin_suggest_articles.php admin/archive.php admin/custom_statuses.php @@ -265,7 +270,7 @@ readme.html robots.txt .idea/ attachments/__latest.txt -attachments +/attachments img/ban.png img/banned.png img/ico_tools.png diff --git a/admin/admin_settings.php b/admin/admin_settings.php index 88b93bcb..6f686d97 100644 --- a/admin/admin_settings.php +++ b/admin/admin_settings.php @@ -531,7 +531,7 @@ $modsForHesk_settings = mfh_getSettings(); onclick="javascript:alert('')"> -
@@ -3426,27 +3426,6 @@ $modsForHesk_settings = mfh_getSettings(); value=""/> -
- - -
-
- -
-
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-

Common Properties

+

@@ -3548,246 +3527,359 @@ $modsForHesk_settings = mfh_getSettings();
-

Customer View

+

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Admin Panel

-
@@ -3811,6 +3903,37 @@ $modsForHesk_settings = mfh_getSettings(); require_once(HESK_PATH . 'inc/footer.inc.php'); exit(); + function buildColorSchemeColorpicker($field_name, $label_key, $color, $help_suffix = '_help') { + global $hesklang; + + echo ' +
+ + +
+
+ + +
+
+
+ + '; + } + function hesk_checkVersion() { @@ -4064,7 +4187,7 @@ $modsForHesk_settings = mfh_getSettings(); background: #fff; color: black; font: 68.8%/1.5 Verdana, Geneva, Arial, Helvetica, sans-serif; - text-align: ; + text-align: left; } p { diff --git a/admin/admin_settings_save.php b/admin/admin_settings_save.php index 0c3df742..7113cd6f 100644 --- a/admin/admin_settings_save.php +++ b/admin/admin_settings_save.php @@ -39,6 +39,8 @@ hesk_checkPermission('can_manage_settings'); // A security check hesk_token_check('POST'); +$modsForHesk_settings = mfh_getSettings(); + // Demo mode if (defined('HESK_DEMO')) { hesk_process_messages($hesklang['sdemo'], 'admin_settings.php'); @@ -447,7 +449,6 @@ foreach ($postArray as $value) { } // Save the modsForHesk_settings.inc.php file -$set['rtl'] = empty($_POST['rtl']) ? 0 : 1; $set['show-icons'] = empty($_POST['show-icons']) ? 0 : 1; $set['custom-field-setting'] = empty($_POST['custom-field-setting']) ? 0 : 1; $set['customer-email-verification-required'] = empty($_POST['email-verification']) ? 0 : 1; @@ -494,8 +495,115 @@ $set['dropdownItemTextColor'] = hesk_input(hesk_POST('dropdownItemTextColor')); $set['dropdownItemTextHoverColor'] = hesk_input(hesk_POST('dropdownItemTextHoverColor')); $set['questionMarkColor'] = hesk_input(hesk_POST('questionMarkColor')); $set['dropdownItemTextHoverBackgroundColor'] = hesk_input(hesk_POST('dropdownItemTextHoverBackgroundColor')); -$set['admin_color_scheme'] = hesk_input(hesk_POST('admin-color-scheme')); -mfh_updateSetting('rtl', $set['rtl']); +$set['admin_navbar_background'] = hesk_input(hesk_POST('admin-navbar-background-color')); +$set['admin_navbar_background_hover'] = hesk_input(hesk_POST('admin-navbar-background-hover-color')); +$set['admin_navbar_brand_background'] = hesk_input(hesk_POST('admin-navbar-brand-background-color')); +$set['admin_navbar_brand_background_hover'] = hesk_input(hesk_POST('admin-navbar-brand-background-hover-color')); +$set['admin_navbar_brand_text'] = hesk_input(hesk_POST('admin-navbar-brand-text-color')); +$set['admin_navbar_brand_text_hover'] = hesk_input(hesk_POST('admin-navbar-brand-text-hover-color')); +$set['admin_navbar_text'] = hesk_input(hesk_POST('admin-navbar-text-color')); +$set['admin_navbar_text_hover'] = hesk_input(hesk_POST('admin-navbar-text-hover-color')); +$set['admin_sidebar_background'] = hesk_input(hesk_POST('admin-sidebar-background-color')); +$set['admin_sidebar_background_hover'] = hesk_input(hesk_POST('admin-sidebar-header-background-color')); +$set['admin_sidebar_font_weight'] = hesk_input(hesk_POST('admin-sidebar-font-weight')); +$set['admin_sidebar_header_background'] = hesk_input(hesk_POST('admin-sidebar-header-background-color')); +$set['admin_sidebar_header_text'] = hesk_input(hesk_POST('admin-sidebar-header-text-color')); +$set['admin_sidebar_text'] = hesk_input(hesk_POST('admin-sidebar-text-color')); +$set['admin_sidebar_text_hover'] = hesk_input(hesk_POST('admin-sidebar-text-hover-color')); + +$set['login_background_type'] = hesk_input(hesk_POST('login-background')); +$set['login_box_header'] = hesk_input(hesk_POST('login-box-header')); + +$changedBackground = false; +$loadedAttachmentFuncs = false; +if ($set['login_background_type'] == 'color') { + if (file_exists($hesk_settings['cache_dir'] . '/lb_' . $set['login_background'])) { + unlink($hesk_settings['cache_dir'] . '/lb_' . $set['login_background']); + } + $set['login_background'] = hesk_input(hesk_POST('login-background-color')); + if ($set['login_background'] == '') { + $set['login_background'] = '#d2d6de'; + } + + $changedBackground = true; +} else { + if (!$loadedAttachmentFuncs) { + include(HESK_PATH . 'inc/attachments.inc.php'); + include(HESK_PATH . 'inc/posting_functions.inc.php'); + $loadedAttachmentFuncs = true; + } + + + $file_name = hesk_cleanFileName($_FILES['login-background-image']['name']); + + + if (!empty($_FILES['login-background-image']['name'])) { + $file_size = $_FILES['login-background-image']['size']; + if ($file_size > $hesk_settings['attachments']['max_size']) { + return hesk_fileError(sprintf($hesklang['file_too_large'], $file_name)); + } + $ext = strtolower(strrchr($file_name, ".")); + + if (file_exists($hesk_settings['cache_dir'] . '/lb_' . $modsForHesk_settings['login_background'])) { + unlink($hesk_settings['cache_dir'] . '/lb_' . $modsForHesk_settings['login_background']); + } + + $saved_name = 'login-background' . $ext; + + $file_to_move = $_FILES['login-background-image']['tmp_name']; + + + if (!move_uploaded_file($file_to_move, dirname(dirname(__FILE__)) . '/' . $hesk_settings['cache_dir'] . '/lb_' . $saved_name)) { + hesk_error($hesklang['cannot_move_tmp']); + } + + $set['login_background'] = $saved_name; + $changedBackground = true; + } +} +$changedLoginImage = false; +if ($set['login_box_header'] == 'image') { + if (!$loadedAttachmentFuncs) { + include(HESK_PATH . 'inc/attachments.inc.php'); + include(HESK_PATH . 'inc/posting_functions.inc.php'); + $loadedAttachmentFuncs = true; + } + + + $file_name = hesk_cleanFileName($_FILES['login-box-header-image']['name']); + + if (!empty($_FILES['login-box-header-image']['name'])) { + $file_size = $_FILES['login-box-header-image']['size']; + if ($file_size > $hesk_settings['attachments']['max_size']) { + return hesk_fileError(sprintf($hesklang['file_too_large'], $file_name)); + } + $ext = strtolower(strrchr($file_name, ".")); + + if (file_exists($hesk_settings['cache_dir'] . '/lbh_' . $modsForHesk_settings['login_box_header_image'])) { + unlink($hesk_settings['cache_dir'] . '/lbh_' . $modsForHesk_settings['login_box_header_image']); + } + + $saved_name = 'login-box-header-image' . $ext; + + $file_to_move = $_FILES['login-box-header-image']['tmp_name']; + + + if (!move_uploaded_file($file_to_move, dirname(dirname(__FILE__)) . '/' . $hesk_settings['cache_dir'] . '/lbh_' . $saved_name)) { + hesk_error($hesklang['cannot_move_tmp']); + } + + $set['login_box_header_image'] = $saved_name; + $changedLoginImage = true; + } +} else { + if (file_exists($hesk_settings['cache_dir'] . '/lbh_' . $set['login_box_header_image'])) { + unlink($hesk_settings['cache_dir'] . '/lbh_' . $set['login_box_header_image']); + } + + $set['login_box_header_image'] = ''; + $changedLoginImage = true; +} + mfh_updateSetting('show_icons', $set['show-icons']); mfh_updateSetting('custom_field_setting', $set['custom-field-setting']); mfh_updateSetting('customer_email_verification_required', $set['customer-email-verification-required']); @@ -521,6 +629,21 @@ mfh_updateSetting('dropdownItemTextColor', $set['dropdownItemTextColor'], true); mfh_updateSetting('dropdownItemTextHoverColor', $set['dropdownItemTextHoverColor'], true); mfh_updateSetting('questionMarkColor', $set['questionMarkColor'], true); mfh_updateSetting('dropdownItemTextHoverBackgroundColor', $set['dropdownItemTextHoverBackgroundColor'], true); +mfh_updateSetting('admin_navbar_background', $set['admin_navbar_background'], true); +mfh_updateSetting('admin_navbar_background_hover', $set['admin_navbar_background_hover'], true); +mfh_updateSetting('admin_navbar_brand_background', $set['admin_navbar_brand_background'], true); +mfh_updateSetting('admin_navbar_brand_background_hover', $set['admin_navbar_brand_background_hover'], true); +mfh_updateSetting('admin_navbar_brand_text', $set['admin_navbar_brand_text'], true); +mfh_updateSetting('admin_navbar_brand_text_hover', $set['admin_navbar_brand_text_hover'], true); +mfh_updateSetting('admin_navbar_text', $set['admin_navbar_text'], true); +mfh_updateSetting('admin_navbar_text_hover', $set['admin_navbar_text_hover'], true); +mfh_updateSetting('admin_sidebar_background', $set['admin_sidebar_background'], true); +mfh_updateSetting('admin_sidebar_background_hover', $set['admin_sidebar_background_hover'], true); +mfh_updateSetting('admin_sidebar_font_weight', $set['admin_sidebar_font_weight'], true); +mfh_updateSetting('admin_sidebar_header_background', $set['admin_sidebar_header_background'], true); +mfh_updateSetting('admin_sidebar_header_text', $set['admin_sidebar_header_text'], true); +mfh_updateSetting('admin_sidebar_text', $set['admin_sidebar_text'], true); +mfh_updateSetting('admin_sidebar_text_hover', $set['admin_sidebar_text_hover'], true); mfh_updateSetting('display_user_agent_information', $set['display_user_agent_information']); mfh_updateSetting('navbar_title_url', $set['navbar_title_url'], true); if ($set['use_mailgun'] == 1) { @@ -533,6 +656,16 @@ mfh_updateSetting('first_day_of_week', $set['first_day_of_week'], false); mfh_updateSetting('default_calendar_view', $set['default_view'], true); mfh_updateSetting('admin_color_scheme', $set['admin_color_scheme'], true); +mfh_updateSetting('login_background_type', $set['login_background_type'], true); +if ($changedBackground) { + mfh_updateSetting('login_background', $set['login_background'], true); +} + +mfh_updateSetting('login_box_header', $set['login_box_header'], true); +if ($changedLoginImage) { + mfh_updateSetting('login_box_header_image', $set['login_box_header_image'], true); +} + // Prepare settings file and save it $settings_file_content = ''); +define('EXTRA_JS', ''); /* Get all the required files and functions */ require(HESK_PATH . 'hesk_settings.inc.php'); @@ -470,7 +470,7 @@ if (($can_reply || $can_edit) && isset($_POST['childTrackingId'])) { } //-- Check if the ticket is already a child. - $childRs = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` WHERE `parent` = ' . intval($ticket['id']) . ' AND `trackid` = \'' . hesk_dbEscape(hesk_POST(['childTrackingId'])) . '\''); + $childRs = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` WHERE `parent` = ' . intval($ticket['id']) . ' AND `trackid` = \'' . hesk_dbEscape(hesk_POST('childTrackingId')) . '\''); if (hesk_dbNumRows($childRs) > 0) { hesk_process_messages(sprintf($hesklang['is_already_linked'], $_POST['childTrackingId']), 'admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999), 'NOTICE'); } @@ -1167,7 +1167,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
- +
 
@@ -1500,6 +1500,22 @@ function hesk_getAdminButtonsInTicket($reply = 0, $white = 1) $options = $reply ? '' : '
'; + // Resend email notification + $replyDataAttribute = ''; + if ($reply) { + $replyDataAttribute = 'data-reply-id="' . $reply['id'] . '"'; + } + + if ($ticket['email'] !== '') { + $options .= ' + + + + '; + } + /* Edit post */ if ($can_edit) { $tmp = $reply ? '&reply=' . $reply['id'] : ''; @@ -1870,7 +1886,7 @@ function hesk_printReplyForm() $onsubmit = 'onsubmit="force_stop();return validateRichText(\'message-help-block\', \'message-group\', \'message\', \''.htmlspecialchars($hesklang['this_field_is_required']).'\')"'; } ?> - >
@@ -2046,6 +2062,7 @@ function hesk_printReplyForm()
+
diff --git a/admin/api_settings.php b/admin/api_settings.php index 0c777e40..0af4b1b6 100644 --- a/admin/api_settings.php +++ b/admin/api_settings.php @@ -1,37 +1,9 @@
    • -
    • +
    • diff --git a/admin/assign_owner.php b/admin/assign_owner.php index 64a6426d..793bdfdd 100755 --- a/admin/assign_owner.php +++ b/admin/assign_owner.php @@ -1,32 +1,15 @@ 1 ORDER BY `" . hesk_dbEscape($order_by) . "`"); +$rs = hesk_dbQuery("SELECT `id`, `name`, `background_color`, `foreground_color`, `display_border_outline` + FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` + WHERE `usage` <> 1 ORDER BY `" . hesk_dbEscape($order_by) . "`"); $categories = array(); while ($row = hesk_dbFetchAssoc($rs)) { if (!$_SESSION['isadmin'] && !in_array($row['id'], $_SESSION['categories'])) { continue; } - $row['css_style'] = $row['color'] == null ? 'background: white; color: black; border: solid 1px #000;' : 'border: solid 1px ' . $row['color'] . '; background: ' . $row['color']; + $row['css_style'] = "background: {$row['background_color']};"; + $row['background_volatile'] = 'background-volatile'; + if ($row['foreground_color'] != 'AUTO') { + $row['background_volatile'] = ''; + $row['css_style'] .= " color: {$row['foreground_color']};"; + + if ($row['display_border_outline'] == '1') { + $row['css_style'] .= " border: solid 1px {$row['foreground_color']};"; + } + } + $categories[] = $row; } @@ -85,7 +69,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
  • -
    '.$hesklang['select'].''; } foreach ($categories as $category): ?> - @@ -393,7 +379,9 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php'); echo ''; } foreach ($categories as $category): ?> - diff --git a/admin/edit_post.php b/admin/edit_post.php index 289faf83..ee3a9e19 100644 --- a/admin/edit_post.php +++ b/admin/edit_post.php @@ -608,7 +608,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
    diff --git a/admin/index.php b/admin/index.php index 25f9f651..cef05749 100644 --- a/admin/index.php +++ b/admin/index.php @@ -246,7 +246,7 @@ function do_login() function print_login() { - global $hesk_settings, $hesklang; + global $hesk_settings, $hesklang, $modsForHesk_settings; // Tell header to load reCaptcha API if needed if ($hesk_settings['recaptcha_use'] == 2) @@ -269,197 +269,205 @@ function print_login() ?>
    -

    - ()

    +
    data-error="" required> +
    - @@ -149,15 +148,51 @@ while ($mycat = hesk_dbFetchAssoc($res)) {
    + placeholder="" type="text" + name="background-color" maxlength="7" required> +
    +
    +
    +
    + +
    + +
    +
    +
    + +
    +
    + +
        +
    + +
    @@ -194,10 +229,12 @@ while ($mycat = hesk_dbFetchAssoc($res)) {
    • -
    - - - +
    +
    + + + +
    @@ -277,12 +314,21 @@ while ($mycat = hesk_dbFetchAssoc($res)) { } $tmp = $i ? 'White' : 'Blue'; - $style = ''; - if ($mycat['color'] == null) { - $style .= 'color: black; border: solid 1px #000'; - } else { - $style .= 'background: ' . $mycat['color']; + $style = 'background: ' . $mycat['background_color']; + $backgroundVolatile = 'background-volatile'; + if ($mycat['foreground_color'] != 'AUTO') { + $style .= '; color: ' . $mycat['foreground_color']; + $backgroundVolatile = ''; + + if ($mycat['display_border_outline']) { + $style .= '; border: solid 1px ' . $mycat['foreground_color']; + } } + + if ($mycat['foreground_color'] == 'AUTO') { + $mycat['foreground_color'] = ''; + } + $i = $i ? 0 : 1; /* Number of tickets and graph width */ @@ -319,16 +365,18 @@ while ($mycat = hesk_dbFetchAssoc($res)) { echo ' ' . $mycat['id'] . ' - ' . $mycat['name'] . ' + ' . $mycat['name'] . ' ' . $priorities[$mycat['priority']]['formatted'] . ' ' . $all . '
    - 40% Complete (success)
    @@ -351,7 +399,7 @@ while ($mycat = hesk_dbFetchAssoc($res)) { '; } } - echo ''; + echo ''; echo $remove_code . ' '; @@ -370,34 +418,71 @@ while ($mycat = hesk_dbFetchAssoc($res)) {
    - +
    - +
    -
    -
    +
    + +
    +
    +
    + +
    +
    + +
        +
    + +
    +
    +
    @@ -1534,7 +1517,7 @@ function edit_article()
    diff --git a/admin/manage_statuses.php b/admin/manage_statuses.php index cdede0c0..09b1b7e1 100644 --- a/admin/manage_statuses.php +++ b/admin/manage_statuses.php @@ -132,7 +132,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php'); - + diff --git a/admin/move_category.php b/admin/move_category.php index 5e15d457..e049255e 100755 --- a/admin/move_category.php +++ b/admin/move_category.php @@ -1,32 +1,15 @@ + diff --git a/api/ApplicationContext.php b/api/ApplicationContext.php new file mode 100644 index 00000000..dae5a238 --- /dev/null +++ b/api/ApplicationContext.php @@ -0,0 +1,142 @@ +get = array(); + + // Settings + $this->get[ModsForHeskSettingsGateway::class] = new ModsForHeskSettingsGateway(); + + // API Checker + $this->get[ApiChecker::class] = new ApiChecker($this->get[ModsForHeskSettingsGateway::class]); + + // Custom Navigation + $this->get[CustomNavElementGateway::class] = new CustomNavElementGateway(); + $this->get[CustomNavElementHandler::class] = new CustomNavElementHandler($this->get[CustomNavElementGateway::class]); + + // Logging + $this->get[LoggingGateway::class] = new LoggingGateway(); + + // Verified Email Checker + $this->get[VerifiedEmailGateway::class] = new VerifiedEmailGateway(); + $this->get[VerifiedEmailChecker::class] = new VerifiedEmailChecker($this->get[VerifiedEmailGateway::class]); + + // Users + $this->get[UserGateway::class] = new UserGateway(); + $this->get[UserContextBuilder::class] = new UserContextBuilder($this->get[UserGateway::class]); + + // Categories + $this->get[CategoryGateway::class] = new CategoryGateway(); + $this->get[CategoryRetriever::class] = new CategoryRetriever($this->get[CategoryGateway::class]); + + // Bans + $this->get[BanGateway::class] = new BanGateway(); + $this->get[BanRetriever::class] = new BanRetriever($this->get[BanGateway::class]); + + // Statuses + $this->get[StatusGateway::class] = new StatusGateway(); + + // Email Sender + $this->get[EmailTemplateRetriever::class] = new EmailTemplateRetriever(); + $this->get[EmailTemplateParser::class] = new EmailTemplateParser($this->get[StatusGateway::class], + $this->get[CategoryGateway::class], + $this->get[UserGateway::class], + $this->get[EmailTemplateRetriever::class]); + $this->get[BasicEmailSender::class] = new BasicEmailSender(); + $this->get[MailgunEmailSender::class] = new MailgunEmailSender(); + $this->get[EmailSenderHelper::class] = new EmailSenderHelper($this->get[EmailTemplateParser::class], + $this->get[BasicEmailSender::class], + $this->get[MailgunEmailSender::class]); + + // Tickets + $this->get[UserToTicketChecker::class] = new UserToTicketChecker($this->get[UserGateway::class]); + $this->get[TicketGateway::class] = new TicketGateway(); + $this->get[TicketRetriever::class] = new TicketRetriever($this->get[TicketGateway::class], + $this->get[UserToTicketChecker::class]); + $this->get[TicketValidators::class] = new TicketValidators($this->get[TicketGateway::class]); + $this->get[TrackingIdGenerator::class] = new TrackingIdGenerator($this->get[TicketGateway::class]); + $this->get[Autoassigner::class] = new Autoassigner($this->get[CategoryGateway::class], $this->get[UserGateway::class]); + $this->get[NewTicketValidator::class] = new NewTicketValidator($this->get[CategoryRetriever::class], + $this->get[BanRetriever::class], + $this->get[TicketValidators::class]); + $this->get[TicketCreator::class] = new TicketCreator($this->get[NewTicketValidator::class], + $this->get[TrackingIdGenerator::class], + $this->get[Autoassigner::class], + $this->get[StatusGateway::class], + $this->get[TicketGateway::class], + $this->get[VerifiedEmailChecker::class], + $this->get[EmailSenderHelper::class], + $this->get[UserGateway::class], + $this->get[ModsForHeskSettingsGateway::class]); + $this->get[FileWriter::class] = new FileWriter(); + $this->get[FileReader::class] = new FileReader(); + $this->get[FileDeleter::class] = new FileDeleter(); + $this->get[AttachmentGateway::class] = new AttachmentGateway(); + $this->get[AttachmentHandler::class] = new AttachmentHandler($this->get[TicketGateway::class], + $this->get[AttachmentGateway::class], + $this->get[FileWriter::class], + $this->get[UserToTicketChecker::class], + $this->get[FileDeleter::class]); + $this->get[AttachmentRetriever::class] = new AttachmentRetriever($this->get[AttachmentGateway::class], + $this->get[FileReader::class], + $this->get[TicketGateway::class], + $this->get[UserToTicketChecker::class]); + $this->get[TicketDeleter::class] = + new TicketDeleter($this->get[TicketGateway::class], + $this->get[UserToTicketChecker::class], + $this->get[AttachmentHandler::class]); + $this->get[TicketEditor::class] = + new TicketEditor($this->get[TicketGateway::class], $this->get[UserToTicketChecker::class]); + + // Statuses + $this->get[StatusRetriever::class] = new StatusRetriever($this->get[StatusGateway::class]); + + // Settings + $this->get[SettingsRetriever::class] = new SettingsRetriever($this->get[ModsForHeskSettingsGateway::class]); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Attachments/Attachment.php b/api/BusinessLogic/Attachments/Attachment.php new file mode 100644 index 00000000..380d00b3 --- /dev/null +++ b/api/BusinessLogic/Attachments/Attachment.php @@ -0,0 +1,21 @@ +ticketGateway = $ticketGateway; + $this->attachmentGateway = $attachmentGateway; + $this->fileWriter = $fileWriter; + $this->userToTicketChecker = $userToTicketChecker; + $this->fileDeleter = $fileDeleter; + } + + + /** + * @param $createAttachmentModel CreateAttachmentForTicketModel + * @param $userContext UserContext + * @param $heskSettings array + * @return TicketAttachment the newly created attachment + * @throws \Exception + */ + function createAttachmentForTicket($createAttachmentModel, $userContext, $heskSettings) { + $this->validate($createAttachmentModel, $heskSettings); + + $decodedAttachment = base64_decode($createAttachmentModel->attachmentContents); + + $ticket = $this->ticketGateway->getTicketById($createAttachmentModel->ticketId, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$createAttachmentModel->ticketId} not found", "Ticket Not Found", 404); + } + + $extraPermissions = $createAttachmentModel->isEditing + ? array(UserPrivilege::CAN_EDIT_TICKETS) + : array(); + + if (!$this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings, $extraPermissions)) { + throw new AccessViolationException("User does not have access to ticket {$ticket->id} being created / edited!"); + } + + $cleanedFileName = $this->cleanFileName($createAttachmentModel->displayName); + $fileParts = pathinfo($cleanedFileName); + + $ticketAttachment = new TicketAttachment(); + $ticketAttachment->savedName = $this->generateSavedName($ticket->trackingId, + $cleanedFileName, $fileParts['extension']); + $ticketAttachment->displayName = $cleanedFileName; + $ticketAttachment->ticketTrackingId = $ticket->trackingId; + $ticketAttachment->type = 0; + $ticketAttachment->downloadCount = 0; + + $ticketAttachment->fileSize = + $this->fileWriter->writeToFile($ticketAttachment->savedName, $heskSettings['attach_dir'], $decodedAttachment); + + $attachmentId = $this->attachmentGateway->createAttachmentForTicket($ticketAttachment, $heskSettings); + + $this->updateAttachmentsOnTicket($ticket, $ticketAttachment, $attachmentId, $heskSettings); + + $ticketAttachment->id = $attachmentId; + + return $ticketAttachment; + } + + /** + * Supports deleting attachments from both ticket messages AND replies + * + * @param $ticketId int The ticket ID + * @param $attachmentId int The attachment ID + * @param $userContext UserContext + * @param $heskSettings array + * @throws ApiFriendlyException + * @throws \Exception + */ + function deleteAttachmentFromTicket($ticketId, $attachmentId, $userContext, $heskSettings) { + $ticket = $this->ticketGateway->getTicketById($ticketId, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$ticketId} not found!", "Ticket Not Found", 404); + } + + if (!$this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings, array(UserPrivilege::CAN_EDIT_TICKETS))) { + throw new AccessViolationException("User does not have access to ticket {$ticketId} being created / edited!"); + } + + $indexToRemove = -1; + $attachmentType = AttachmentType::MESSAGE; + $replyId = -1; + for ($i = 0; $i < count($ticket->attachments); $i++) { + $attachment = $ticket->attachments[$i]; + if ($attachment->id === $attachmentId) { + $indexToRemove = $i; + $this->fileDeleter->deleteFile($attachment->savedName, $heskSettings['attach_dir']); + $this->attachmentGateway->deleteAttachment($attachment->id, $heskSettings); + } + } + + foreach ($ticket->replies as $reply) { + for ($i = 0; $i < count($reply->attachments); $i++) { + $attachment = $reply->attachments[$i]; + if ($attachment->id === $attachmentId) { + $indexToRemove = $i; + $replyId = $reply->id; + $attachmentType = AttachmentType::REPLY; + $this->fileDeleter->deleteFile($attachment->savedName, $heskSettings['attach_dir']); + $this->attachmentGateway->deleteAttachment($attachment->id, $heskSettings); + } + } + } + + if ($indexToRemove === -1) { + throw new ApiFriendlyException("Attachment not found for ticket or reply! ID: {$attachmentId}", "Attachment not found", 404); + } + + if ($attachmentType == AttachmentType::MESSAGE) { + $attachments = $ticket->attachments; + unset($attachments[$indexToRemove]); + $this->ticketGateway->updateAttachmentsForTicket($ticketId, $attachments, $heskSettings); + } else { + $attachments = $ticket->replies[$replyId]->attachments; + unset($attachments[$indexToRemove]); + $this->ticketGateway->updateAttachmentsForReply($replyId, $attachments, $heskSettings); + } + } + + /** + * @param $createAttachmentModel CreateAttachmentForTicketModel + * @param $heskSettings array + * @throws ValidationException + */ + private function validate($createAttachmentModel, $heskSettings) { + $errorKeys = array(); + if ($createAttachmentModel->attachmentContents === null || + trim($createAttachmentModel->attachmentContents) === '') { + $errorKeys[] = 'CONTENTS_EMPTY'; + } + + if (base64_decode($createAttachmentModel->attachmentContents, true) === false) { + $errorKeys[] = 'CONTENTS_NOT_BASE_64'; + } + + if ($createAttachmentModel->displayName === null || + trim($createAttachmentModel->displayName === '')) { + $errorKeys[] = 'DISPLAY_NAME_EMPTY'; + } + + if ($createAttachmentModel->ticketId === null || + $createAttachmentModel->ticketId < 1) { + $errorKeys[] = 'TICKET_ID_MISSING'; + } + + $fileParts = pathinfo($createAttachmentModel->displayName); + if (!isset($fileParts['extension']) || !in_array(".{$fileParts['extension']}", $heskSettings['attachments']['allowed_types'])) { + $errorKeys[] = 'EXTENSION_NOT_PERMITTED'; + } + + $fileContents = base64_decode($createAttachmentModel->attachmentContents); + if (function_exists('mb_strlen')) { + $fileSize = mb_strlen($fileContents, '8bit'); + } else { + $fileSize = strlen($fileContents); + } + + if ($fileSize > $heskSettings['attachments']['max_size']) { + $errorKeys[] = 'FILE_SIZE_TOO_LARGE'; + } + + if (count($errorKeys) > 0) { + $validationModel = new ValidationModel(); + $validationModel->errorKeys = $errorKeys; + throw new ValidationException($validationModel); + } + } + + private function generateSavedName($trackingId, $displayName, $fileExtension) { + $fileExtension = ".{$fileExtension}"; + $useChars = 'AEUYBDGHJLMNPQRSTVWXZ123456789'; + $tmp = uniqid(); + for ($j = 1; $j < 10; $j++) { + $tmp .= $useChars{mt_rand(0, 29)}; + } + + + return substr($trackingId . '_' . md5($tmp . $displayName), 0, 200) . $fileExtension; + } + + /** + * @param $displayName string original file name + * @return string The cleaned file name + */ + private function cleanFileName($displayName) { + $filename = str_replace(array('%20', '+'), '-', $displayName); + $filename = preg_replace('/[\s-]+/', '-', $filename); + $filename = $this->removeAccents($filename); + $filename = preg_replace('/[^A-Za-z0-9\.\-_]/', '', $filename); + $filename = trim($filename, '-_'); + + return $filename; + } + + // The following code has been borrowed from Wordpress, and also from posting_functions.inc.php :P + // Credits: http://wordpress.org + private function removeAccents($string) + { + if (!preg_match('/[\x80-\xff]/', $string)) { + return $string; + } + + if ($this->seemsUtf8($string)) { + $chars = array( + // Decompositions for Latin-1 Supplement + chr(194) . chr(170) => 'a', chr(194) . chr(186) => 'o', + chr(195) . chr(128) => 'A', chr(195) . chr(129) => 'A', + chr(195) . chr(130) => 'A', chr(195) . chr(131) => 'A', + chr(195) . chr(132) => 'A', chr(195) . chr(133) => 'A', + chr(195) . chr(134) => 'AE', chr(195) . chr(135) => 'C', + chr(195) . chr(136) => 'E', chr(195) . chr(137) => 'E', + chr(195) . chr(138) => 'E', chr(195) . chr(139) => 'E', + chr(195) . chr(140) => 'I', chr(195) . chr(141) => 'I', + chr(195) . chr(142) => 'I', chr(195) . chr(143) => 'I', + chr(195) . chr(144) => 'D', chr(195) . chr(145) => 'N', + chr(195) . chr(146) => 'O', chr(195) . chr(147) => 'O', + chr(195) . chr(148) => 'O', chr(195) . chr(149) => 'O', + chr(195) . chr(150) => 'O', chr(195) . chr(153) => 'U', + chr(195) . chr(154) => 'U', chr(195) . chr(155) => 'U', + chr(195) . chr(156) => 'U', chr(195) . chr(157) => 'Y', + chr(195) . chr(158) => 'TH', chr(195) . chr(159) => 's', + chr(195) . chr(160) => 'a', chr(195) . chr(161) => 'a', + chr(195) . chr(162) => 'a', chr(195) . chr(163) => 'a', + chr(195) . chr(164) => 'a', chr(195) . chr(165) => 'a', + chr(195) . chr(166) => 'ae', chr(195) . chr(167) => 'c', + chr(195) . chr(168) => 'e', chr(195) . chr(169) => 'e', + chr(195) . chr(170) => 'e', chr(195) . chr(171) => 'e', + chr(195) . chr(172) => 'i', chr(195) . chr(173) => 'i', + chr(195) . chr(174) => 'i', chr(195) . chr(175) => 'i', + chr(195) . chr(176) => 'd', chr(195) . chr(177) => 'n', + chr(195) . chr(178) => 'o', chr(195) . chr(179) => 'o', + chr(195) . chr(180) => 'o', chr(195) . chr(181) => 'o', + chr(195) . chr(182) => 'o', chr(195) . chr(184) => 'o', + chr(195) . chr(185) => 'u', chr(195) . chr(186) => 'u', + chr(195) . chr(187) => 'u', chr(195) . chr(188) => 'u', + chr(195) . chr(189) => 'y', chr(195) . chr(190) => 'th', + chr(195) . chr(191) => 'y', chr(195) . chr(152) => 'O', + // Decompositions for Latin Extended-A + chr(196) . chr(128) => 'A', chr(196) . chr(129) => 'a', + chr(196) . chr(130) => 'A', chr(196) . chr(131) => 'a', + chr(196) . chr(132) => 'A', chr(196) . chr(133) => 'a', + chr(196) . chr(134) => 'C', chr(196) . chr(135) => 'c', + chr(196) . chr(136) => 'C', chr(196) . chr(137) => 'c', + chr(196) . chr(138) => 'C', chr(196) . chr(139) => 'c', + chr(196) . chr(140) => 'C', chr(196) . chr(141) => 'c', + chr(196) . chr(142) => 'D', chr(196) . chr(143) => 'd', + chr(196) . chr(144) => 'D', chr(196) . chr(145) => 'd', + chr(196) . chr(146) => 'E', chr(196) . chr(147) => 'e', + chr(196) . chr(148) => 'E', chr(196) . chr(149) => 'e', + chr(196) . chr(150) => 'E', chr(196) . chr(151) => 'e', + chr(196) . chr(152) => 'E', chr(196) . chr(153) => 'e', + chr(196) . chr(154) => 'E', chr(196) . chr(155) => 'e', + chr(196) . chr(156) => 'G', chr(196) . chr(157) => 'g', + chr(196) . chr(158) => 'G', chr(196) . chr(159) => 'g', + chr(196) . chr(160) => 'G', chr(196) . chr(161) => 'g', + chr(196) . chr(162) => 'G', chr(196) . chr(163) => 'g', + chr(196) . chr(164) => 'H', chr(196) . chr(165) => 'h', + chr(196) . chr(166) => 'H', chr(196) . chr(167) => 'h', + chr(196) . chr(168) => 'I', chr(196) . chr(169) => 'i', + chr(196) . chr(170) => 'I', chr(196) . chr(171) => 'i', + chr(196) . chr(172) => 'I', chr(196) . chr(173) => 'i', + chr(196) . chr(174) => 'I', chr(196) . chr(175) => 'i', + chr(196) . chr(176) => 'I', chr(196) . chr(177) => 'i', + chr(196) . chr(178) => 'IJ', chr(196) . chr(179) => 'ij', + chr(196) . chr(180) => 'J', chr(196) . chr(181) => 'j', + chr(196) . chr(182) => 'K', chr(196) . chr(183) => 'k', + chr(196) . chr(184) => 'k', chr(196) . chr(185) => 'L', + chr(196) . chr(186) => 'l', chr(196) . chr(187) => 'L', + chr(196) . chr(188) => 'l', chr(196) . chr(189) => 'L', + chr(196) . chr(190) => 'l', chr(196) . chr(191) => 'L', + chr(197) . chr(128) => 'l', chr(197) . chr(129) => 'L', + chr(197) . chr(130) => 'l', chr(197) . chr(131) => 'N', + chr(197) . chr(132) => 'n', chr(197) . chr(133) => 'N', + chr(197) . chr(134) => 'n', chr(197) . chr(135) => 'N', + chr(197) . chr(136) => 'n', chr(197) . chr(137) => 'N', + chr(197) . chr(138) => 'n', chr(197) . chr(139) => 'N', + chr(197) . chr(140) => 'O', chr(197) . chr(141) => 'o', + chr(197) . chr(142) => 'O', chr(197) . chr(143) => 'o', + chr(197) . chr(144) => 'O', chr(197) . chr(145) => 'o', + chr(197) . chr(146) => 'OE', chr(197) . chr(147) => 'oe', + chr(197) . chr(148) => 'R', chr(197) . chr(149) => 'r', + chr(197) . chr(150) => 'R', chr(197) . chr(151) => 'r', + chr(197) . chr(152) => 'R', chr(197) . chr(153) => 'r', + chr(197) . chr(154) => 'S', chr(197) . chr(155) => 's', + chr(197) . chr(156) => 'S', chr(197) . chr(157) => 's', + chr(197) . chr(158) => 'S', chr(197) . chr(159) => 's', + chr(197) . chr(160) => 'S', chr(197) . chr(161) => 's', + chr(197) . chr(162) => 'T', chr(197) . chr(163) => 't', + chr(197) . chr(164) => 'T', chr(197) . chr(165) => 't', + chr(197) . chr(166) => 'T', chr(197) . chr(167) => 't', + chr(197) . chr(168) => 'U', chr(197) . chr(169) => 'u', + chr(197) . chr(170) => 'U', chr(197) . chr(171) => 'u', + chr(197) . chr(172) => 'U', chr(197) . chr(173) => 'u', + chr(197) . chr(174) => 'U', chr(197) . chr(175) => 'u', + chr(197) . chr(176) => 'U', chr(197) . chr(177) => 'u', + chr(197) . chr(178) => 'U', chr(197) . chr(179) => 'u', + chr(197) . chr(180) => 'W', chr(197) . chr(181) => 'w', + chr(197) . chr(182) => 'Y', chr(197) . chr(183) => 'y', + chr(197) . chr(184) => 'Y', chr(197) . chr(185) => 'Z', + chr(197) . chr(186) => 'z', chr(197) . chr(187) => 'Z', + chr(197) . chr(188) => 'z', chr(197) . chr(189) => 'Z', + chr(197) . chr(190) => 'z', chr(197) . chr(191) => 's', + // Decompositions for Latin Extended-B + chr(200) . chr(152) => 'S', chr(200) . chr(153) => 's', + chr(200) . chr(154) => 'T', chr(200) . chr(155) => 't', + // Euro Sign + chr(226) . chr(130) . chr(172) => 'E', + // GBP (Pound) Sign + chr(194) . chr(163) => '', + // Vowels with diacritic (Vietnamese) + // unmarked + chr(198) . chr(160) => 'O', chr(198) . chr(161) => 'o', + chr(198) . chr(175) => 'U', chr(198) . chr(176) => 'u', + // grave accent + chr(225) . chr(186) . chr(166) => 'A', chr(225) . chr(186) . chr(167) => 'a', + chr(225) . chr(186) . chr(176) => 'A', chr(225) . chr(186) . chr(177) => 'a', + chr(225) . chr(187) . chr(128) => 'E', chr(225) . chr(187) . chr(129) => 'e', + chr(225) . chr(187) . chr(146) => 'O', chr(225) . chr(187) . chr(147) => 'o', + chr(225) . chr(187) . chr(156) => 'O', chr(225) . chr(187) . chr(157) => 'o', + chr(225) . chr(187) . chr(170) => 'U', chr(225) . chr(187) . chr(171) => 'u', + chr(225) . chr(187) . chr(178) => 'Y', chr(225) . chr(187) . chr(179) => 'y', + // hook + chr(225) . chr(186) . chr(162) => 'A', chr(225) . chr(186) . chr(163) => 'a', + chr(225) . chr(186) . chr(168) => 'A', chr(225) . chr(186) . chr(169) => 'a', + chr(225) . chr(186) . chr(178) => 'A', chr(225) . chr(186) . chr(179) => 'a', + chr(225) . chr(186) . chr(186) => 'E', chr(225) . chr(186) . chr(187) => 'e', + chr(225) . chr(187) . chr(130) => 'E', chr(225) . chr(187) . chr(131) => 'e', + chr(225) . chr(187) . chr(136) => 'I', chr(225) . chr(187) . chr(137) => 'i', + chr(225) . chr(187) . chr(142) => 'O', chr(225) . chr(187) . chr(143) => 'o', + chr(225) . chr(187) . chr(148) => 'O', chr(225) . chr(187) . chr(149) => 'o', + chr(225) . chr(187) . chr(158) => 'O', chr(225) . chr(187) . chr(159) => 'o', + chr(225) . chr(187) . chr(166) => 'U', chr(225) . chr(187) . chr(167) => 'u', + chr(225) . chr(187) . chr(172) => 'U', chr(225) . chr(187) . chr(173) => 'u', + chr(225) . chr(187) . chr(182) => 'Y', chr(225) . chr(187) . chr(183) => 'y', + // tilde + chr(225) . chr(186) . chr(170) => 'A', chr(225) . chr(186) . chr(171) => 'a', + chr(225) . chr(186) . chr(180) => 'A', chr(225) . chr(186) . chr(181) => 'a', + chr(225) . chr(186) . chr(188) => 'E', chr(225) . chr(186) . chr(189) => 'e', + chr(225) . chr(187) . chr(132) => 'E', chr(225) . chr(187) . chr(133) => 'e', + chr(225) . chr(187) . chr(150) => 'O', chr(225) . chr(187) . chr(151) => 'o', + chr(225) . chr(187) . chr(160) => 'O', chr(225) . chr(187) . chr(161) => 'o', + chr(225) . chr(187) . chr(174) => 'U', chr(225) . chr(187) . chr(175) => 'u', + chr(225) . chr(187) . chr(184) => 'Y', chr(225) . chr(187) . chr(185) => 'y', + // acute accent + chr(225) . chr(186) . chr(164) => 'A', chr(225) . chr(186) . chr(165) => 'a', + chr(225) . chr(186) . chr(174) => 'A', chr(225) . chr(186) . chr(175) => 'a', + chr(225) . chr(186) . chr(190) => 'E', chr(225) . chr(186) . chr(191) => 'e', + chr(225) . chr(187) . chr(144) => 'O', chr(225) . chr(187) . chr(145) => 'o', + chr(225) . chr(187) . chr(154) => 'O', chr(225) . chr(187) . chr(155) => 'o', + chr(225) . chr(187) . chr(168) => 'U', chr(225) . chr(187) . chr(169) => 'u', + // dot below + chr(225) . chr(186) . chr(160) => 'A', chr(225) . chr(186) . chr(161) => 'a', + chr(225) . chr(186) . chr(172) => 'A', chr(225) . chr(186) . chr(173) => 'a', + chr(225) . chr(186) . chr(182) => 'A', chr(225) . chr(186) . chr(183) => 'a', + chr(225) . chr(186) . chr(184) => 'E', chr(225) . chr(186) . chr(185) => 'e', + chr(225) . chr(187) . chr(134) => 'E', chr(225) . chr(187) . chr(135) => 'e', + chr(225) . chr(187) . chr(138) => 'I', chr(225) . chr(187) . chr(139) => 'i', + chr(225) . chr(187) . chr(140) => 'O', chr(225) . chr(187) . chr(141) => 'o', + chr(225) . chr(187) . chr(152) => 'O', chr(225) . chr(187) . chr(153) => 'o', + chr(225) . chr(187) . chr(162) => 'O', chr(225) . chr(187) . chr(163) => 'o', + chr(225) . chr(187) . chr(164) => 'U', chr(225) . chr(187) . chr(165) => 'u', + chr(225) . chr(187) . chr(176) => 'U', chr(225) . chr(187) . chr(177) => 'u', + chr(225) . chr(187) . chr(180) => 'Y', chr(225) . chr(187) . chr(181) => 'y', + // Vowels with diacritic (Chinese, Hanyu Pinyin) + chr(201) . chr(145) => 'a', + // macron + chr(199) . chr(149) => 'U', chr(199) . chr(150) => 'u', + // acute accent + chr(199) . chr(151) => 'U', chr(199) . chr(152) => 'u', + // caron + chr(199) . chr(141) => 'A', chr(199) . chr(142) => 'a', + chr(199) . chr(143) => 'I', chr(199) . chr(144) => 'i', + chr(199) . chr(145) => 'O', chr(199) . chr(146) => 'o', + chr(199) . chr(147) => 'U', chr(199) . chr(148) => 'u', + chr(199) . chr(153) => 'U', chr(199) . chr(154) => 'u', + // grave accent + chr(199) . chr(155) => 'U', chr(199) . chr(156) => 'u', + ); + + $string = strtr($string, $chars); + } else { + // Assume ISO-8859-1 if not UTF-8 + $chars['in'] = chr(128) . chr(131) . chr(138) . chr(142) . chr(154) . chr(158) + . chr(159) . chr(162) . chr(165) . chr(181) . chr(192) . chr(193) . chr(194) + . chr(195) . chr(196) . chr(197) . chr(199) . chr(200) . chr(201) . chr(202) + . chr(203) . chr(204) . chr(205) . chr(206) . chr(207) . chr(209) . chr(210) + . chr(211) . chr(212) . chr(213) . chr(214) . chr(216) . chr(217) . chr(218) + . chr(219) . chr(220) . chr(221) . chr(224) . chr(225) . chr(226) . chr(227) + . chr(228) . chr(229) . chr(231) . chr(232) . chr(233) . chr(234) . chr(235) + . chr(236) . chr(237) . chr(238) . chr(239) . chr(241) . chr(242) . chr(243) + . chr(244) . chr(245) . chr(246) . chr(248) . chr(249) . chr(250) . chr(251) + . chr(252) . chr(253) . chr(255); + + $chars['out'] = "EfSZszYcYuAAAAAACEEEEIIIINOOOOOOUUUUYaaaaaaceeeeiiiinoooooouuuuyy"; + + $string = strtr($string, $chars['in'], $chars['out']); + $double_chars['in'] = array(chr(140), chr(156), chr(198), chr(208), chr(222), chr(223), chr(230), chr(240), chr(254)); + $double_chars['out'] = array('OE', 'oe', 'AE', 'DH', 'TH', 'ss', 'ae', 'dh', 'th'); + $string = str_replace($double_chars['in'], $double_chars['out'], $string); + } + + return $string; + } + + private function seemsUtf8($str) + { + $length = strlen($str); + for ($i = 0; $i < $length; $i++) { + $c = ord($str[$i]); + if ($c < 0x80) $n = 0; # 0bbbbbbb + elseif (($c & 0xE0) == 0xC0) $n = 1; # 110bbbbb + elseif (($c & 0xF0) == 0xE0) $n = 2; # 1110bbbb + elseif (($c & 0xF8) == 0xF0) $n = 3; # 11110bbb + elseif (($c & 0xFC) == 0xF8) $n = 4; # 111110bb + elseif (($c & 0xFE) == 0xFC) $n = 5; # 1111110b + else return false; # Does not match any model + for ($j = 0; $j < $n; $j++) { # n bytes matching 10bbbbbb follow ? + if ((++$i == $length) || ((ord($str[$i]) & 0xC0) != 0x80)) + return false; + } + } + return true; + } + + /** + * @param $ticket Ticket + * @param $ticketAttachment TicketAttachment + * @param $attachmentId int + * @param $heskSettings array + */ + private function updateAttachmentsOnTicket($ticket, $ticketAttachment, $attachmentId, $heskSettings) { + $attachments = $ticket->attachments === null ? array() : $ticket->attachments; + $newAttachment = new Attachment(); + $newAttachment->savedName = $ticketAttachment->savedName; + $newAttachment->fileName = $ticketAttachment->displayName; + $newAttachment->id = $attachmentId; + $attachments[] = $newAttachment; + $this->ticketGateway->updateAttachmentsForTicket($ticket->id, $attachments, $heskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Attachments/AttachmentRetriever.php b/api/BusinessLogic/Attachments/AttachmentRetriever.php new file mode 100644 index 00000000..59fdcc54 --- /dev/null +++ b/api/BusinessLogic/Attachments/AttachmentRetriever.php @@ -0,0 +1,50 @@ +attachmentGateway = $attachmentGateway; + $this->fileReader = $fileReader; + $this->ticketGateway = $ticketGateway; + $this->userToTicketChecker = $userToTicketChecker; + } + + function getAttachmentContentsForTicket($ticketId, $attachmentId, $userContext, $heskSettings) { + $ticket = $this->ticketGateway->getTicketById($ticketId, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$ticketId} not found!", "Ticket Not Found", 404); + } + + if ($this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings)) { + throw new AccessViolationException("User does not have access to attachment {$attachmentId}!"); + } + + $attachment = $this->attachmentGateway->getAttachmentById($attachmentId, $heskSettings); + $contents = base64_encode($this->fileReader->readFromFile( + $attachment->savedName, $heskSettings['attach_dir'])); + + return $contents; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Attachments/AttachmentType.php b/api/BusinessLogic/Attachments/AttachmentType.php new file mode 100644 index 00000000..e353d84a --- /dev/null +++ b/api/BusinessLogic/Attachments/AttachmentType.php @@ -0,0 +1,9 @@ +AttachmentType] */ + public $type; +} \ No newline at end of file diff --git a/api/BusinessLogic/Categories/Category.php b/api/BusinessLogic/Categories/Category.php new file mode 100644 index 00000000..755188f3 --- /dev/null +++ b/api/BusinessLogic/Categories/Category.php @@ -0,0 +1,63 @@ +categoryGateway = $categoryGateway; + } + + /** + * @param $heskSettings array + * @param $userContext UserContext + * @return array + */ + function getAllCategories($heskSettings, $userContext) { + $categories = $this->categoryGateway->getAllCategories($heskSettings); + + foreach ($categories as $category) { + $category->accessible = $userContext->admin || + in_array($category->id, $userContext->categories); + } + + return $categories; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/Addressees.php b/api/BusinessLogic/Emails/Addressees.php new file mode 100644 index 00000000..4e71c8bf --- /dev/null +++ b/api/BusinessLogic/Emails/Addressees.php @@ -0,0 +1,21 @@ +isSMTP(); + $mailer->SMTPAuth = true; + if ($heskSettings['smtp_ssl']) { + $mailer->SMTPSecure = "ssl"; + } elseif ($heskSettings['smtp_tls']) { + $mailer->SMTPSecure = "tls"; + } + $mailer->Host = $heskSettings['smtp_host_name']; + $mailer->Port = $heskSettings['smtp_host_port']; + $mailer->Username = $heskSettings['smtp_user']; + $mailer->Password = $heskSettings['smtp_password']; + } + + $mailer->FromName = $heskSettings['noreply_name'] !== null && + $heskSettings['noreply_name'] !== '' ? $heskSettings['noreply_name'] : ''; + $mailer->From = $heskSettings['noreply_mail']; + + if ($emailBuilder->to !== null) { + foreach ($emailBuilder->to as $to) { + $mailer->addAddress($to); + } + } + + if ($emailBuilder->cc !== null) { + foreach ($emailBuilder->cc as $cc) { + $mailer->addCC($cc); + } + } + + if ($emailBuilder->bcc !== null) { + foreach ($emailBuilder->bcc as $bcc) { + $mailer->addBCC($bcc); + } + } + + $mailer->Subject = $emailBuilder->subject; + + if ($sendAsHtml) { + $mailer->Body = $emailBuilder->htmlMessage; + $mailer->AltBody = $emailBuilder->message; + } else { + $mailer->Body = $emailBuilder->message; + $mailer->isHTML(false); + } + $mailer->Timeout = $heskSettings['smtp_timeout']; + + if ($emailBuilder->attachments !== null) { + foreach ($emailBuilder->attachments as $attachment) { + $mailer->addAttachment(__DIR__ . '/../../../' . $heskSettings['attach_dir'] . '/' . $attachment->savedName, + $attachment->fileName); + } + } + + if ($mailer->send()) { + return true; + } + + return $mailer->ErrorInfo; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/EmailBuilder.php b/api/BusinessLogic/Emails/EmailBuilder.php new file mode 100644 index 00000000..c5691df3 --- /dev/null +++ b/api/BusinessLogic/Emails/EmailBuilder.php @@ -0,0 +1,43 @@ +emailTemplateParser = $emailTemplateParser; + $this->basicEmailSender = $basicEmailSender; + $this->mailgunEmailSender = $mailgunEmailSender; + } + + /** + * @param $templateId int the EmailTemplateRetriever::TEMPLATE_NAME + * @param $language string the language name + * @param $addressees Addressees the addressees. **cc and bcc addresses from custom fields will be added here!** + * @param $ticket Ticket + * @param $heskSettings array + * @param $modsForHeskSettings array + */ + function sendEmailForTicket($templateId, $language, $addressees, $ticket, $heskSettings, $modsForHeskSettings) { + $languageCode = $heskSettings['languages'][$language]['folder']; + + $parsedTemplate = $this->emailTemplateParser->getFormattedEmailForLanguage($templateId, $languageCode, + $ticket, $heskSettings, $modsForHeskSettings); + + $emailBuilder = new EmailBuilder(); + $emailBuilder->subject = $parsedTemplate->subject; + $emailBuilder->message = $parsedTemplate->message; + $emailBuilder->htmlMessage = $parsedTemplate->htmlMessage; + $emailBuilder->to = $addressees->to; + $emailBuilder->cc = $addressees->cc; + $emailBuilder->bcc = $addressees->bcc; + + foreach ($heskSettings['custom_fields'] as $k => $v) { + $number = intval(str_replace('custom', '', $k)); + if ($v['use'] && $v['type'] == 'email' && !empty($ticket->customFields[$number])) { + if ($v['value']['email_type'] == 'cc') { + $emailBuilder->cc[] = $ticket->customFields[$number]; + } elseif ($v['value']['email_type'] == 'bcc') { + $emailBuilder->bcc[] = $ticket->customFields[$number]; + } + } + } + + if ($modsForHeskSettings['attachments']) { + $emailBuilder->attachments = $ticket->attachments; + } + + if ($modsForHeskSettings['use_mailgun']) { + $this->mailgunEmailSender->sendEmail($emailBuilder, $heskSettings, $modsForHeskSettings, $modsForHeskSettings['html_emails']); + } else { + $this->basicEmailSender->sendEmail($emailBuilder, $heskSettings, $modsForHeskSettings, $modsForHeskSettings['html_emails']); + } + + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/EmailTemplate.php b/api/BusinessLogic/Emails/EmailTemplate.php new file mode 100644 index 00000000..02884679 --- /dev/null +++ b/api/BusinessLogic/Emails/EmailTemplate.php @@ -0,0 +1,27 @@ +languageKey = $languageKey === null ? $fileName : $languageKey; + $this->fileName = $fileName; + $this->forStaff = $forStaff; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/EmailTemplateParser.php b/api/BusinessLogic/Emails/EmailTemplateParser.php new file mode 100644 index 00000000..4fbc3e65 --- /dev/null +++ b/api/BusinessLogic/Emails/EmailTemplateParser.php @@ -0,0 +1,331 @@ +statusGateway = $statusGateway; + $this->categoryGateway = $categoryGateway; + $this->userGateway = $userGateway; + $this->emailTemplateRetriever = $emailTemplateRetriever; + } + + /** + * @param $templateId int + * @param $languageCode string + * @param $ticket Ticket + * @param $heskSettings array + * @param $modsForHeskSettings array + * @return ParsedEmailProperties + * @throws InvalidEmailTemplateException + */ + function getFormattedEmailForLanguage($templateId, $languageCode, $ticket, $heskSettings, $modsForHeskSettings) { + global $hesklang; + + $emailTemplate = $this->emailTemplateRetriever->getTemplate($templateId); + + if ($emailTemplate === null) { + throw new InvalidEmailTemplateException($templateId); + } + + $template = self::getFromFileSystem($emailTemplate->fileName, $languageCode, false); + $htmlTemplate = self::getFromFileSystem($emailTemplate->fileName, $languageCode, true); + $subject = $hesklang[$emailTemplate->languageKey]; + + $fullLanguageName = null; + foreach ($heskSettings['languages'] as $key => $value) { + if ($value['folder'] === $languageCode) { + $fullLanguageName = $key; + break; + } + } + + if ($fullLanguageName === null) { + throw new \Exception("Language code {$languageCode} did not return any valid HESK languages!"); + } + + $subject = $this->parseSubject($subject, $ticket, $fullLanguageName, $heskSettings); + $message = $this->parseMessage($template, $ticket, $fullLanguageName, $emailTemplate->forStaff, $heskSettings, $modsForHeskSettings, false); + $htmlMessage = $this->parseMessage($htmlTemplate, $ticket, $fullLanguageName, $emailTemplate->forStaff, $heskSettings, $modsForHeskSettings, true); + + return new ParsedEmailProperties($subject, $message, $htmlMessage); + } + + /** + * @param $template string + * @param $language string + * @param $html bool + * @return string The template + * @throws EmailTemplateNotFoundException If the template was not found in the filesystem for the provided language + */ + private function getFromFileSystem($template, $language, $html) + { + $htmlFolder = $html ? 'html/' : ''; + + /* Get email template */ + $file = "language/{$language}/emails/{$htmlFolder}{$template}.txt"; + $absoluteFilePath = __DIR__ . '/../../../' . $file; + + if (file_exists($absoluteFilePath)) { + return file_get_contents($absoluteFilePath); + } else { + throw new EmailTemplateNotFoundException($template, $language); + } + } + + /** + * @param $subjectTemplate string + * @param $ticket Ticket + * @param $language string + * @param $heskSettings array + * @return string + * @throws \Exception if common.inc.php isn't loaded + */ + private function parseSubject($subjectTemplate, $ticket, $language, $heskSettings) { + global $hesklang; + + if (!function_exists('hesk_msgToPlain')) { + throw new \Exception("common.inc.php not loaded!"); + } + + if ($ticket === null) { + return $subjectTemplate; + } + + // Status name and category name + $defaultStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings); + $statusName = $defaultStatus->localizedNames[$language]; + $category = $this->categoryGateway->getAllCategories($heskSettings)[$ticket->categoryId]; + + switch ($ticket->priorityId) { + case Priority::CRITICAL: + $priority = $hesklang['critical']; + break; + case Priority::HIGH: + $priority = $hesklang['high']; + break; + case Priority::MEDIUM: + $priority = $hesklang['medium']; + break; + case Priority::LOW: + $priority = $hesklang['low']; + break; + default: + $priority = 'PRIORITY NOT FOUND'; + break; + } + + // Special tags + $subject = str_replace('%%SUBJECT%%', $ticket->subject, $subjectTemplate); + $subject = str_replace('%%TRACK_ID%%', $ticket->trackingId, $subject); + $subject = str_replace('%%CATEGORY%%', $category->id, $subject); + $subject = str_replace('%%PRIORITY%%', $priority, $subject); + $subject = str_replace('%%STATUS%%', $statusName, $subject); + + return $subject; + } + + /** + * @param $messageTemplate string + * @param $ticket Ticket + * @param $language string + * @param $heskSettings array + * @return string + * @throws \Exception if common.inc.php isn't loaded + */ + private function parseMessage($messageTemplate, $ticket, $language, $admin, $heskSettings, $modsForHeskSettings, $html) { + global $hesklang; + + if (!function_exists('hesk_msgToPlain')) { + throw new \Exception("common.inc.php not loaded!"); + } + + if ($ticket === null) { + return $messageTemplate; + } + + $heskSettings['site_title'] = hesk_msgToPlain($heskSettings['site_title'], 1); + + // Is email required to view ticket (for customers only)? + $heskSettings['e_param'] = $heskSettings['email_view_ticket'] ? '&e=' . rawurlencode(implode(';', $ticket->email)) : ''; + + /* Generate the ticket URLs */ + $trackingURL = $heskSettings['hesk_url']; + $trackingURL .= $admin ? '/' . $heskSettings['admin_dir'] . '/admin_ticket.php' : '/ticket.php'; + $trackingURL .= '?track=' . $ticket->trackingId . ($admin ? '' : $heskSettings['e_param']) . '&Refresh=' . rand(10000, 99999); + + // Status name and category name + $defaultStatus = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings); + $statusName = hesk_msgToPlain($defaultStatus->localizedNames[$language]); + $category = hesk_msgToPlain($this->categoryGateway->getAllCategories($heskSettings)[$ticket->categoryId]->name); + $owner = hesk_msgToPlain($this->userGateway->getUserById($ticket->ownerId, $heskSettings)->name); + + switch ($ticket->priorityId) { + case Priority::CRITICAL: + $priority = $hesklang['critical']; + break; + case Priority::HIGH: + $priority = $hesklang['high']; + break; + case Priority::MEDIUM: + $priority = $hesklang['medium']; + break; + case Priority::LOW: + $priority = $hesklang['low']; + break; + default: + $priority = 'PRIORITY NOT FOUND'; + break; + } + + // Special tags + $msg = str_replace('%%NAME%%', $ticket->name, $messageTemplate); + $msg = str_replace('%%SUBJECT%%', $ticket->subject, $msg); + $msg = str_replace('%%TRACK_ID%%', $ticket->trackingId, $msg); + $msg = str_replace('%%TRACK_URL%%', $trackingURL, $msg); + $msg = str_replace('%%SITE_TITLE%%', $heskSettings['site_title'], $msg); + $msg = str_replace('%%SITE_URL%%', $heskSettings['site_url'], $msg); + $msg = str_replace('%%CATEGORY%%', $category, $msg); + $msg = str_replace('%%PRIORITY%%', $priority, $msg); + $msg = str_replace('%%OWNER%%', $owner, $msg); + $msg = str_replace('%%STATUS%%', $statusName, $msg); + $msg = str_replace('%%EMAIL%%', implode(';',$ticket->email), $msg); + $msg = str_replace('%%CREATED%%', $ticket->dateCreated, $msg); + $msg = str_replace('%%UPDATED%%', $ticket->lastChanged, $msg); + $msg = str_replace('%%ID%%', $ticket->id, $msg); + + /* All custom fields */ + for ($i=1; $i<=50; $i++) { + $k = 'custom'.$i; + + if (isset($heskSettings['custom_fields'][$k]) && isset($ticket->customFields[$i])) { + $v = $heskSettings['custom_fields'][$k]; + + switch ($v['type']) { + case 'checkbox': + $ticket->customFields[$i] = str_replace("
    ","\n",$ticket->customFields[$i]); + break; + case 'date': + $ticket->customFields[$i] = hesk_custom_date_display_format($ticket->customFields[$i], $v['value']['date_format']); + break; + } + + $msg = str_replace('%%'.strtoupper($k).'%%',stripslashes($ticket->customFields[$i]),$msg); + } else { + $msg = str_replace('%%'.strtoupper($k).'%%','',$msg); + } + } + + // Is message tag in email template? + if (strpos($msg, '%%MESSAGE%%') !== false) { + // Replace message + if ($html) { + $htmlMessage = html_entity_decode($ticket->message); + $htmlMessage = nl2br($htmlMessage); + $msg = str_replace('%%MESSAGE%%', $htmlMessage, $msg); + } else { + $plainTextMessage = $ticket->message; + + $messageHtml = $ticket->usesHtml; + + if (count($ticket->replies) > 0) { + $lastReply = end($ticket->replies); + $messageHtml = $lastReply->usesHtml; + } + + if ($messageHtml) { + if (!function_exists('convert_html_to_text')) { + require(__DIR__ . '/../../../inc/html2text/html2text.php'); + } + $plainTextMessage = convert_html_to_text($plainTextMessage); + $plainTextMessage = fix_newlines($plainTextMessage); + } + $msg = str_replace('%%MESSAGE%%', $plainTextMessage, $msg); + } + + // Add direct links to any attachments at the bottom of the email message + if ($heskSettings['attachments']['use'] && isset($ticket->attachments) && count($ticket->attachments) > 0) { + if (!$modsForHeskSettings['attachments']) { + if ($html) { + $msg .= "


    " . $hesklang['fatt']; + } else { + $msg .= "\n\n\n" . $hesklang['fatt']; + } + + foreach ($ticket->attachments as $attachment) { + if ($html) { + $msg .= "

    {$attachment->fileName}
    "; + } else { + $msg .= "\n\n{$attachment->fileName}\n"; + } + + $msg .= "{$heskSettings['hesk_url']}/download_attachment.php?att_id={$attachment->id}&track={$ticket->trackingId}{$heskSettings['e_param']}"; + } + } + } + + // For customer notifications: if we allow email piping/pop 3 fetching and + // stripping quoted replies add an "reply above this line" tag + if (!$admin && ($heskSettings['email_piping'] || $heskSettings['pop3']) && $heskSettings['strip_quoted']) { + $msg = $hesklang['EMAIL_HR'] . "\n\n" . $msg; + } + } elseif (strpos($msg, '%%MESSAGE_NO_ATTACHMENTS%%') !== false) { + if ($html) { + $htmlMessage = nl2br($ticket->message); + $msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $htmlMessage, $msg); + } else { + $plainTextMessage = $ticket->message; + + $messageHtml = $ticket->usesHtml; + + if (count($ticket->replies) > 0) { + $lastReply = end($ticket->replies); + $messageHtml = $lastReply->usesHtml; + } + + if ($messageHtml) { + if (!function_exists('convert_html_to_text')) { + require(__DIR__ . '/../../../inc/html2text/html2text.php'); + } + $plainTextMessage = convert_html_to_text($plainTextMessage); + $plainTextMessage = fix_newlines($plainTextMessage); + } + $msg = str_replace('%%MESSAGE_NO_ATTACHMENTS%%', $plainTextMessage, $msg); + } + } + + return $msg; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/EmailTemplateRetriever.php b/api/BusinessLogic/Emails/EmailTemplateRetriever.php new file mode 100644 index 00000000..6263d8a7 --- /dev/null +++ b/api/BusinessLogic/Emails/EmailTemplateRetriever.php @@ -0,0 +1,65 @@ +validTemplates = array(); + $this->initializeArray(); + } + + const FORGOT_TICKET_ID = 0; + const NEW_REPLY_BY_STAFF = 1; + const NEW_TICKET = 2; + const VERIFY_EMAIL = 3; + const TICKET_CLOSED = 4; + const CATEGORY_MOVED = 5; + const NEW_REPLY_BY_CUSTOMER = 6; + const NEW_TICKET_STAFF = 7; + const TICKET_ASSIGNED_TO_YOU = 8; + const NEW_PM = 9; + const NEW_NOTE = 10; + const RESET_PASSWORD = 11; + const CALENDAR_REMINDER = 12; + const OVERDUE_TICKET = 13; + + function initializeArray() { + if (count($this->validTemplates) > 0) { + //-- Map already built + return; + } + + $this->validTemplates[self::FORGOT_TICKET_ID] = new EmailTemplate(false, 'forgot_ticket_id'); + $this->validTemplates[self::NEW_REPLY_BY_STAFF] = new EmailTemplate(false, 'new_reply_by_staff'); + $this->validTemplates[self::NEW_TICKET] = new EmailTemplate(false, 'new_ticket', 'ticket_received'); + $this->validTemplates[self::VERIFY_EMAIL] = new EmailTemplate(false, 'verify_email'); + $this->validTemplates[self::TICKET_CLOSED] = new EmailTemplate(false, 'ticket_closed'); + $this->validTemplates[self::CATEGORY_MOVED] = new EmailTemplate(true, 'category_moved'); + $this->validTemplates[self::NEW_REPLY_BY_CUSTOMER] = new EmailTemplate(true, 'new_reply_by_customer'); + $this->validTemplates[self::NEW_TICKET_STAFF] = new EmailTemplate(true, 'new_ticket_staff'); + $this->validTemplates[self::TICKET_ASSIGNED_TO_YOU] = new EmailTemplate(true, 'ticket_assigned_to_you'); + $this->validTemplates[self::NEW_PM] = new EmailTemplate(true, 'new_pm'); + $this->validTemplates[self::NEW_NOTE] = new EmailTemplate(true, 'new_note'); + $this->validTemplates[self::RESET_PASSWORD] = new EmailTemplate(true, 'reset_password'); + $this->validTemplates[self::CALENDAR_REMINDER] = new EmailTemplate(true, 'reset_password'); + $this->validTemplates[self::OVERDUE_TICKET] = new EmailTemplate(true, 'overdue_ticket'); + } + + /** + * @param $templateId + * @return EmailTemplate|null + */ + function getTemplate($templateId) { + if (isset($this->validTemplates[$templateId])) { + return $this->validTemplates[$templateId]; + } + + return null; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/MailgunEmailSender.php b/api/BusinessLogic/Emails/MailgunEmailSender.php new file mode 100644 index 00000000..2d290094 --- /dev/null +++ b/api/BusinessLogic/Emails/MailgunEmailSender.php @@ -0,0 +1,71 @@ +"; // Name and address + } + + $mailgunArray['to'] = implode(',', $emailBuilder->to); + + if ($emailBuilder->cc !== null) { + $mailgunArray['cc'] = implode(',', $emailBuilder->cc); + } + + if ($emailBuilder->bcc !== null) { + $mailgunArray['bcc'] = implode(',', $emailBuilder->bcc); + } + + $mailgunArray['subject'] = $emailBuilder->subject; + $mailgunArray['text'] = $emailBuilder->message; + + if ($sendAsHtml) { + $mailgunArray['html'] = $emailBuilder->htmlMessage; + } + + $mailgunAttachments = array(); + if ($emailBuilder->attachments !== null) { + foreach ($emailBuilder->attachments as $attachment) { + $mailgunAttachments[] = array( + 'remoteName' => $attachment->fileName, + 'filePath' => __DIR__ . '/../../../' . $heskSettings['attach_dir'] . '/' . $attachment->savedName + ); + } + } + + $result = $this->sendMessage($mailgunArray, $mailgunAttachments, $modsForHeskSettings); + + + if (isset($result->http_response_code) + && $result->http_response_code === 200) { + return true; + } + + return $result; + } + + private function sendMessage($mailgunArray, $attachments, $modsForHeskSettings) { + $messageClient = new Mailgun($modsForHeskSettings['mailgun_api_key']); + + $mailgunAttachments = array(); + if (count($attachments) > 0) { + $mailgunAttachments = array( + 'attachment' => $attachments + ); + } + + $result = $messageClient->sendMessage($modsForHeskSettings['mailgun_domain'], $mailgunArray, $mailgunAttachments); + + return $result; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Emails/ParsedEmailProperties.php b/api/BusinessLogic/Emails/ParsedEmailProperties.php new file mode 100644 index 00000000..5cbe594f --- /dev/null +++ b/api/BusinessLogic/Emails/ParsedEmailProperties.php @@ -0,0 +1,33 @@ +subject = $subject; + $this->message = $message; + $this->htmlMessage = $htmlMessage; + } + + /** + * @var $subject string + */ + public $subject; + + /** + * @var $message string + */ + public $message; + + /** + * @var $htmlMessage string + */ + public $htmlMessage; +} \ No newline at end of file diff --git a/api/BusinessLogic/Exceptions/AccessViolationException.php b/api/BusinessLogic/Exceptions/AccessViolationException.php new file mode 100644 index 00000000..1c252646 --- /dev/null +++ b/api/BusinessLogic/Exceptions/AccessViolationException.php @@ -0,0 +1,10 @@ +title = $title; + $this->httpResponseCode = $httpResponseCode; + + parent::__construct($message); + } + +} \ No newline at end of file diff --git a/api/BusinessLogic/Exceptions/EmailTemplateNotFoundException.php b/api/BusinessLogic/Exceptions/EmailTemplateNotFoundException.php new file mode 100644 index 00000000..9f1e63a3 --- /dev/null +++ b/api/BusinessLogic/Exceptions/EmailTemplateNotFoundException.php @@ -0,0 +1,17 @@ +errorKeys) === 0) { + throw new Exception('Tried to throw a ValidationException, but the validation model was valid or had 0 error keys!'); + } + + parent::__construct(implode(",", $validationModel->errorKeys), "Validation Failed. Error keys are available in the message section.", 400); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Helpers.php b/api/BusinessLogic/Helpers.php new file mode 100644 index 00000000..61f6af2d --- /dev/null +++ b/api/BusinessLogic/Helpers.php @@ -0,0 +1,29 @@ + $value) { + $uppercaseHeaders[strtoupper($header)] = $value; + } + + return isset($uppercaseHeaders[$key]) + ? $uppercaseHeaders[$key] + : NULL; + } + + static function hashToken($token) { + return hash('sha512', $token); + } + + static function safeArrayGet($array, $key) { + return $array !== null && array_key_exists($key, $array) + ? $array[$key] + : null; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Navigation/CustomNavElement.php b/api/BusinessLogic/Navigation/CustomNavElement.php new file mode 100644 index 00000000..74b4ca1a --- /dev/null +++ b/api/BusinessLogic/Navigation/CustomNavElement.php @@ -0,0 +1,30 @@ +customNavElementGateway = $customNavElementGateway; + } + + + function getAllCustomNavElements($heskSettings) { + return $this->customNavElementGateway->getAllCustomNavElements($heskSettings); + } + + function getCustomNavElement($id, $heskSettings) { + $elements = $this->getAllCustomNavElements($heskSettings); + + foreach ($elements as $element) { + if ($element->id === intval($id)) { + return output($element); + } + } + + throw new ApiFriendlyException("Custom nav element {$id} not found!", "Element Not Found", 404); + } + + function deleteCustomNavElement($id, $heskSettings) { + $this->customNavElementGateway->deleteCustomNavElement($id, $heskSettings); + $this->customNavElementGateway->resortAllElements($heskSettings); + } + + function saveCustomNavElement($element, $heskSettings) { + $this->customNavElementGateway->saveCustomNavElement($element, $heskSettings); + } + + function createCustomNavElement($element, $heskSettings) { + $element = $this->customNavElementGateway->createCustomNavElement($element, $heskSettings); + $this->customNavElementGateway->resortAllElements($heskSettings); + + return $element; + } + + function sortCustomNavElement($elementId, $direction, $heskSettings) { + /* @var $element CustomNavElement */ + $elements = $this->customNavElementGateway->getAllCustomNavElements($heskSettings); + $elementToChange = null; + foreach ($elements as $element) { + if ($element->id === intval($elementId)) { + $elementToChange = $element; + } + } + + + if ($direction === Direction::UP) { + $elementToChange->sort -= 15; + } else { + $elementToChange->sort += 15; + } + + $this->customNavElementGateway->saveCustomNavElement($elementToChange, $heskSettings); + $this->customNavElementGateway->resortAllElements($heskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Navigation/CustomNavElementPlace.php b/api/BusinessLogic/Navigation/CustomNavElementPlace.php new file mode 100644 index 00000000..3114fdc7 --- /dev/null +++ b/api/BusinessLogic/Navigation/CustomNavElementPlace.php @@ -0,0 +1,10 @@ +banGateway = $banGateway; + } + + /** + * @param $email + * @param $heskSettings + * @return bool + */ + function isEmailBanned($email, $heskSettings) { + + $bannedEmails = $this->banGateway->getEmailBans($heskSettings); + + foreach ($bannedEmails as $bannedEmail) { + if ($bannedEmail->email === $email) { + return true; + } + } + + return false; + } + + /** + * @param $ip int the IP address, converted beforehand using ip2long() + * @param $heskSettings + * @return bool + */ + function isIpAddressBanned($ip, $heskSettings) { + $bannedIps = $this->banGateway->getIpBans($heskSettings); + + foreach ($bannedIps as $bannedIp) { + if ($bannedIp->ipFrom <= $ip && $bannedIp->ipTo >= $ip) { + return true; + } + } + + return false; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Security/BannedEmail.php b/api/BusinessLogic/Security/BannedEmail.php new file mode 100644 index 00000000..691a6604 --- /dev/null +++ b/api/BusinessLogic/Security/BannedEmail.php @@ -0,0 +1,26 @@ +id = intval($dataRow['id']); + $userContext->username = $dataRow['user']; + $userContext->admin = boolval($dataRow['isadmin']); + $userContext->name = $dataRow['name']; + $userContext->email = $dataRow['email']; + $userContext->signature = $dataRow['signature']; + $userContext->language = $dataRow['language']; + if (is_array($dataRow['categories'])) { + $userContext->categories = $dataRow['categories']; + } else { + $userContext->categories = explode(',', $dataRow['categories']); + } + $userContext->permissions = explode(',', $dataRow['heskprivileges']); + $userContext->autoAssign = boolval($dataRow['autoassign']); + $userContext->ratingNegative = intval($dataRow['ratingneg']); + $userContext->ratingPositive = intval($dataRow['ratingpos']); + $userContext->rating = floatval($dataRow['rating']); + $userContext->totalNumberOfReplies = intval($dataRow['replies']); + $userContext->active = boolval($dataRow['active']); + + $preferences = new UserContextPreferences(); + $preferences->afterReply = intval($dataRow['afterreply']); + $preferences->autoStartTimeWorked = boolval($dataRow['autostart']); + $preferences->autoreload = intval($dataRow['autoreload']); + $preferences->defaultNotifyCustomerNewTicket = boolval($dataRow['notify_customer_new']); + $preferences->defaultNotifyCustomerReply = boolval($dataRow['notify_customer_reply']); + $preferences->showSuggestedKnowledgebaseArticles = boolval($dataRow['show_suggested']); + $preferences->defaultCalendarView = intval($dataRow['default_calendar_view']); + $preferences->defaultTicketView = $dataRow['default_list']; + $userContext->preferences = $preferences; + + $notifications = new UserContextNotifications(); + $notifications->newUnassigned = boolval($dataRow['notify_new_unassigned']); + $notifications->newAssignedToMe = boolval($dataRow['notify_new_my']); + $notifications->replyUnassigned = boolval($dataRow['notify_reply_unassigned']); + $notifications->replyToMe = boolval($dataRow['notify_reply_my']); + $notifications->ticketAssignedToMe = boolval($dataRow['notify_assigned']); + $notifications->privateMessage = boolval($dataRow['notify_pm']); + $notifications->noteOnTicketAssignedToMe = boolval($dataRow['notify_note']); + $notifications->noteOnTicketNotAssignedToMe = boolval($dataRow['notify_note_unassigned']); + $notifications->overdueTicketUnassigned = boolval($dataRow['notify_overdue_unassigned']); + $userContext->notificationSettings = $notifications; + + return $userContext; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Security/UserContextBuilder.php b/api/BusinessLogic/Security/UserContextBuilder.php new file mode 100644 index 00000000..65c4972e --- /dev/null +++ b/api/BusinessLogic/Security/UserContextBuilder.php @@ -0,0 +1,87 @@ +userGateway = $userGateway; + } + + function buildUserContext($authToken, $heskSettings) { + $NULL_OR_EMPTY_STRING = 'cf83e1357eefb8bdf1542850d66d8007d620e4050b5715dc83f4a921d36ce9ce47d0d13c5d85f2b0ff8318d2877eec2f63b931bd47417a81a538327af927da3e'; + + $hashedToken = Helpers::hashToken($authToken); + + if ($hashedToken === $NULL_OR_EMPTY_STRING) { + throw new MissingAuthenticationTokenException(); + } + + $userRow = $this->userGateway->getUserForAuthToken($hashedToken, $heskSettings); + + if ($userRow === null) { + throw new InvalidAuthenticationTokenException(); + } + + return UserContext::fromDataRow($userRow); + } + + /** + * Builds a user context based on the current session. **The session must be active!** + * @param $dataRow array the $_SESSION superglobal or the hesk_users result set + * @return UserContext the built user context + */ + function fromDataRow($dataRow) { + $userContext = new UserContext(); + $userContext->id = $dataRow['id']; + $userContext->username = $dataRow['user']; + $userContext->admin = $dataRow['isadmin']; + $userContext->name = $dataRow['name']; + $userContext->email = $dataRow['email']; + $userContext->signature = $dataRow['signature']; + $userContext->language = $dataRow['language']; + $userContext->categories = explode(',', $dataRow['categories']); + $userContext->permissions = explode(',', $dataRow['heskprivileges']); + $userContext->autoAssign = $dataRow['autoassign']; + $userContext->ratingNegative = $dataRow['ratingneg']; + $userContext->ratingPositive = $dataRow['ratingpos']; + $userContext->rating = $dataRow['rating']; + $userContext->totalNumberOfReplies = $dataRow['replies']; + $userContext->active = $dataRow['active']; + + $preferences = new UserContextPreferences(); + $preferences->afterReply = $dataRow['afterreply']; + $preferences->autoStartTimeWorked = $dataRow['autostart']; + $preferences->autoreload = $dataRow['autoreload']; + $preferences->defaultNotifyCustomerNewTicket = $dataRow['notify_customer_new']; + $preferences->defaultNotifyCustomerReply = $dataRow['notify_customer_reply']; + $preferences->showSuggestedKnowledgebaseArticles = $dataRow['show_suggested']; + $preferences->defaultCalendarView = $dataRow['default_calendar_view']; + $preferences->defaultTicketView = $dataRow['default_list']; + $userContext->preferences = $preferences; + + $notifications = new UserContextNotifications(); + $notifications->newUnassigned = $dataRow['notify_new_unassigned']; + $notifications->newAssignedToMe = $dataRow['notify_new_my']; + $notifications->replyUnassigned = $dataRow['notify_reply_unassigned']; + $notifications->replyToMe = $dataRow['notify_reply_my']; + $notifications->ticketAssignedToMe = $dataRow['notify_assigned']; + $notifications->privateMessage = $dataRow['notify_pm']; + $notifications->noteOnTicketAssignedToMe = $dataRow['notify_note']; + $notifications->noteOnTicketNotAssignedToMe = $dataRow['notify_note_unassigned']; + $notifications->overdueTicketUnassigned = $dataRow['notify_overdue_unassigned']; + $userContext->notificationSettings = $notifications; + + return $userContext; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Security/UserContextNotifications.php b/api/BusinessLogic/Security/UserContextNotifications.php new file mode 100644 index 00000000..9c32547c --- /dev/null +++ b/api/BusinessLogic/Security/UserContextNotifications.php @@ -0,0 +1,16 @@ +userGateway = $userGateway; + } + + /** + * @param $user UserContext + * @param $ticket Ticket + * @param $heskSettings array + * @param $extraPermissions UserPrivilege[] additional privileges the user needs besides CAN_VIEW_TICKETS (if not an admin) + * for this to return true + * @return bool + */ + function isTicketAccessibleToUser($user, $ticket, $heskSettings, $extraPermissions = array()) { + if ($user->admin === true) { + return true; + } + + if (!in_array($ticket->categoryId, $user->categories)) { + return false; + } + + $categoryManagerId = $this->userGateway->getManagerForCategory($ticket->categoryId, $heskSettings); + + if ($user->id === $categoryManagerId) { + return true; + } + + $extraPermissions[] = UserPrivilege::CAN_VIEW_TICKETS; + + foreach ($extraPermissions as $permission) { + if (!in_array($permission, $user->permissions)) { + return false; + } + } + + return true; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Settings/ApiChecker.php b/api/BusinessLogic/Settings/ApiChecker.php new file mode 100644 index 00000000..863a6e06 --- /dev/null +++ b/api/BusinessLogic/Settings/ApiChecker.php @@ -0,0 +1,21 @@ +modsForHeskSettingsGateway = $modsForHeskSettingsGateway; + } + + function isApiEnabled($heskSettings) { + $modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings); + + return intval($modsForHeskSettings['public_api']) === 1; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Settings/SettingsRetriever.php b/api/BusinessLogic/Settings/SettingsRetriever.php new file mode 100644 index 00000000..e8db0e48 --- /dev/null +++ b/api/BusinessLogic/Settings/SettingsRetriever.php @@ -0,0 +1,86 @@ +modsForHeskSettingsGateway = $modsForHeskSettingsGateway; + } + + private static $settingsToNotReturn = array( + 'webmaster_email', + 'noreply_email', + 'noreply_name', + 'db_.*', + 'admin_dir', + 'attach_dir', + 'cache_dir', + 'autoclose', + 'autologin', + 'autoassign', + 'secimg_.*', + 'recaptcha_.*', + 'question_.*', + 'attempt_.*', + 'reset_pass', + 'x_frame_opt', + 'force_ssl', + 'imap.*', + 'smtp.*', + 'email_piping', + 'pop3.*', + 'loop.*', + 'email_providers', + 'notify_.*', + 'alink', + 'submit_notice', + 'online', + 'online_min', + 'modsForHeskVersion', + 'use_mailgun', + 'mailgun.*', + 'kb_attach_dir', + 'public_api', + 'custom_fields', + 'hesk_version', + 'hesk_license', + ); + + /** + * @param $heskSettings array + * @return array + */ + function getAllSettings($heskSettings) { + $modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings); + $settingsToReturn = array(); + + foreach ($heskSettings as $key => $value) { + if ($this->isPermittedKey($key)) { + $settingsToReturn[$key] = $value; + } + } + foreach ($modsForHeskSettings as $key => $value) { + if ($this->isPermittedKey($key)) { + $settingsToReturn[$key] = $value; + } + } + + return $settingsToReturn; + } + + private function isPermittedKey($key) { + foreach (self::$settingsToNotReturn as $setting) { + if (preg_match("/{$setting}/", $key)) { + return false; + } + } + + return true; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Statuses/Closable.php b/api/BusinessLogic/Statuses/Closable.php new file mode 100644 index 00000000..9d87efca --- /dev/null +++ b/api/BusinessLogic/Statuses/Closable.php @@ -0,0 +1,11 @@ +id = intval($row['ID']); + $status->textColor = $row['TextColor']; + $status->defaultActions = array(); + + foreach (DefaultStatusForAction::getAll() as $defaultStatus) { + $status = self::addDefaultStatusIfSet($status, $row, $defaultStatus); + } + + $status->closable = $row['Closable']; + + $localizedLanguages = array(); + while ($languageRow = hesk_dbFetchAssoc($languageRs)) { + $localizedLanguages[$languageRow['language']] = $languageRow['text']; + } + $status->localizedNames = $localizedLanguages; + $status->sort = intval($row['sort']); + + return $status; + } + + /** + * @param $status Status + * @param $row array + * @param $key string + * @return Status + */ + private static function addDefaultStatusIfSet($status, $row, $key) { + if ($row[$key]) { + $status->defaultActions[] = $key; + } + + return $status; + } + + /** + * @var $id int + */ + public $id; + + /** + * @var $textColor string + */ + public $textColor; + + /** + * @var $defaultActions DefaultStatusForAction[] + */ + public $defaultActions; + + /** + * @var $closable Closable + */ + public $closable; + + /** + * @var $sort int + */ + public $sort; + + /** + * @var $name string[] + */ + public $localizedNames; +} \ No newline at end of file diff --git a/api/BusinessLogic/Statuses/StatusRetriever.php b/api/BusinessLogic/Statuses/StatusRetriever.php new file mode 100644 index 00000000..0bcfe844 --- /dev/null +++ b/api/BusinessLogic/Statuses/StatusRetriever.php @@ -0,0 +1,20 @@ +statusGateway = $statusGateway; + } + + function getAllStatuses($heskSettings) { + return $this->statusGateway->getStatuses($heskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/Attachment.php b/api/BusinessLogic/Tickets/Attachment.php new file mode 100644 index 00000000..295864bc --- /dev/null +++ b/api/BusinessLogic/Tickets/Attachment.php @@ -0,0 +1,21 @@ +categoryGateway = $categoryGateway; + $this->userGateway = $userGateway; + } + + /** + * @param $categoryId int + * @param $heskSettings array + * @return UserContext the user who is assigned, or null if no user should be assigned + */ + function getNextUserForTicket($categoryId, $heskSettings) { + if (!$heskSettings['autoassign']) { + return null; + } + + $potentialUsers = $this->userGateway->getUsersByNumberOfOpenTicketsForAutoassign($heskSettings); + + foreach ($potentialUsers as $potentialUser) { + if ($potentialUser->admin || + (in_array($categoryId, $potentialUser->categories) && + in_array(UserPrivilege::CAN_VIEW_TICKETS, $potentialUser->permissions) && + in_array(UserPrivilege::CAN_REPLY_TO_TICKETS, $potentialUser->permissions))) { + return $potentialUser; + } + } + + + return null; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/CreateTicketByCustomerModel.php b/api/BusinessLogic/Tickets/CreateTicketByCustomerModel.php new file mode 100644 index 00000000..7163e6b8 --- /dev/null +++ b/api/BusinessLogic/Tickets/CreateTicketByCustomerModel.php @@ -0,0 +1,80 @@ +ticket = $ticket; + $this->emailVerified = $emailVerified; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/CustomFields/CustomFieldValidator.php b/api/BusinessLogic/Tickets/CustomFields/CustomFieldValidator.php new file mode 100644 index 00000000..12e1ccc7 --- /dev/null +++ b/api/BusinessLogic/Tickets/CustomFields/CustomFieldValidator.php @@ -0,0 +1,18 @@ +categoryRetriever = $categoryRetriever; + $this->banRetriever = $banRetriever; + $this->ticketValidators = $ticketValidators; + } + + /** + * @param $ticketRequest CreateTicketByCustomerModel + * @param $heskSettings array HESK settings + * @return ValidationModel If errorKeys is empty, validation successful. Otherwise invalid ticket + */ + function validateNewTicketForCustomer($ticketRequest, $heskSettings, $userContext) { + $TICKET_PRIORITY_CRITICAL = 0; + + $validationModel = new ValidationModel(); + + if ($ticketRequest->name === NULL || $ticketRequest->name == '') { + $validationModel->errorKeys[] = 'NO_NAME'; + } + + if (!Validators::validateEmail($ticketRequest->email, $heskSettings['multi_eml'], false)) { + $validationModel->errorKeys[] = 'INVALID_OR_MISSING_EMAIL'; + } + + $categoryId = intval($ticketRequest->category); + if ($categoryId < 1) { + $validationModel->errorKeys[] = 'NO_CATEGORY'; + } else { + $categoryExists = array_key_exists($categoryId, $this->categoryRetriever->getAllCategories($heskSettings, $userContext)); + if (!$categoryExists) { + $validationModel->errorKeys[] = 'CATEGORY_DOES_NOT_EXIST'; + } + } + + //-- TODO assert priority exists + + if ($heskSettings['cust_urgency'] && intval($ticketRequest->priority) === $TICKET_PRIORITY_CRITICAL) { + $validationModel->errorKeys[] = 'CRITICAL_PRIORITY_FORBIDDEN'; + } + + if ($heskSettings['require_subject'] === 1 && + ($ticketRequest->subject === NULL || $ticketRequest->subject === '')) { + $validationModel->errorKeys[] = 'SUBJECT_REQUIRED'; + } + + if ($heskSettings['require_message'] === 1 && + ($ticketRequest->message === NULL || $ticketRequest->message === '')) { + $validationModel->errorKeys[] = 'MESSAGE_REQUIRED'; + } + + foreach ($heskSettings['custom_fields'] as $key => $value) { + $customFieldNumber = intval(str_replace('custom', '', $key)); + + //TODO test this + if (!array_key_exists($customFieldNumber, $ticketRequest->customFields)) { + continue; + } + + if ($value['use'] == 1 && CustomFieldValidator::isCustomFieldInCategory($customFieldNumber, intval($ticketRequest->category), false, $heskSettings)) { + $custom_field_value = $ticketRequest->customFields[$customFieldNumber]; + if (empty($custom_field_value)) { + $validationModel->errorKeys[] = "CUSTOM_FIELD_{$customFieldNumber}_INVALID::NO_VALUE"; + continue; + } + switch($value['type']) { + case CustomField::DATE: + if (!preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $custom_field_value)) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::INVALID_DATE'; + } else { + // Actually validate based on range + $date = strtotime($custom_field_value . ' t00:00:00'); + $dmin = strlen($value['value']['dmin']) ? strtotime($value['value']['dmin'] . ' t00:00:00') : false; + $dmax = strlen($value['value']['dmax']) ? strtotime($value['value']['dmax'] . ' t00:00:00') : false; + + if ($dmin && $dmin > $date) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::DATE_BEFORE_MIN::MIN:' . date('Y-m-d', $dmin) . '::ENTERED:' . date('Y-m-d', $date); + } elseif ($dmax && $dmax < $date) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::DATE_AFTER_MAX::MAX:' . date('Y-m-d', $dmax) . '::ENTERED:' . date('Y-m-d', $date); + } + } + break; + case CustomField::EMAIL: + if (!Validators::validateEmail($custom_field_value, $value['value']['multiple'], false)) { + $validationModel->errorKeys[] = "CUSTOM_FIELD_{$customFieldNumber}_INVALID::INVALID_EMAIL"; + } + break; + } + } + } + + if ($this->banRetriever->isEmailBanned($ticketRequest->email, $heskSettings)) { + $validationModel->errorKeys[] = 'EMAIL_BANNED'; + } + + if ($this->ticketValidators->isCustomerAtMaxTickets($ticketRequest->email, $heskSettings)) { + $validationModel->errorKeys[] = 'EMAIL_AT_MAX_OPEN_TICKETS'; + } + + if ($ticketRequest->language === null || + $ticketRequest->language === '') { + $validationModel->errorKeys[] = 'MISSING_LANGUAGE'; + } + + return $validationModel; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/Reply.php b/api/BusinessLogic/Tickets/Reply.php new file mode 100644 index 00000000..77c1d4b9 --- /dev/null +++ b/api/BusinessLogic/Tickets/Reply.php @@ -0,0 +1,62 @@ +id = intval($row['id']); + $ticket->trackingId = $row['trackid']; + $ticket->name = $row['name']; + if ($row['email'] !== null) { + $emails = str_replace(';', ',', $row['email']); + $emails = explode(',', strtolower($emails)); + $ticket->email = array_filter($emails); + } + $ticket->categoryId = intval($row['category']); + $ticket->priorityId = intval($row['priority']); + $ticket->subject = $row['subject']; + $ticket->message = $row['message']; + $ticket->dateCreated = $row['dt']; + $ticket->lastChanged = $row['lastchange']; + $ticket->firstReplyDate = $row['firstreply']; + $ticket->closedDate = $row['closedat']; + + if (trim($row['articles']) !== '') { + $suggestedArticles = explode(',', $row['articles']); + + $articlesAsInts = array(); + foreach ($suggestedArticles as $article) { + $articlesAsInts[] = intval($article); + } + $ticket->suggestedArticles = $articlesAsInts; + } + + $ticket->ipAddress = $row['ip']; + $ticket->language = $row['language']; + $ticket->statusId = intval($row['status']); + $ticket->openedBy = intval($row['openedby']); + $ticket->firstReplyByUserId = $row['firstreplyby'] === null ? null : intval($row['firstreplyby']); + $ticket->closedByUserId = $row['closedby'] === null ? null : intval($row['closedby']); + $ticket->numberOfReplies = intval($row['replies']); + $ticket->numberOfStaffReplies = intval($row['staffreplies']); + $ticket->ownerId = intval($row['owner']); + $ticket->timeWorked = $row['time_worked']; + $ticket->lastReplyBy = intval($row['lastreplier']); + $ticket->lastReplier = $row['replierid'] === null ? null : intval($row['replierid']); + $ticket->archived = intval($row['archive']) === 1; + $ticket->locked = intval($row['locked']) === 1; + + if (trim($row['attachments']) !== '') { + $attachments = explode(',', $row['attachments']); + $attachmentArray = array(); + foreach ($attachments as $attachment) { + if (trim($attachment) === '') { + continue; + } + + $attachmentRow = explode('#', $attachment); + $attachmentModel = new Attachment(); + + $attachmentModel->id = $attachmentRow[0]; + $attachmentModel->fileName = $attachmentRow[1]; + $attachmentModel->savedName = $attachmentRow[2]; + + $attachmentArray[] = $attachmentModel; + } + $ticket->attachments = $attachmentArray; + } + + if (trim($row['merged']) !== '') { + $ticket->mergedTicketIds = explode(',', $row['merged']); + } + + $ticket->auditTrailHtml = $row['history']; + + $ticket->customFields = array(); + foreach ($heskSettings['custom_fields'] as $key => $value) { + if ($value['use'] && hesk_is_custom_field_in_category($key, intval($ticket->categoryId))) { + $ticket->customFields[str_replace('custom', '', $key)] = $row[$key]; + } + } + + while ($linkedTicketsRow = hesk_dbFetchAssoc($linkedTicketsRs)) { + $ticket->linkedTicketIds[] = $linkedTicketsRow['id']; + } + + if ($row['latitude'] !== '' && $row['longitude'] !== '') { + $ticket->location = array(); + $ticket->location[0] = $row['latitude']; + $ticket->location[1] = $row['longitude']; + } + + $ticket->usesHtml = intval($row['html']) === 1; + + if ($row['user_agent'] !== null && trim($row['user_agent']) !== '') { + $ticket->userAgent = $row['user_agent']; + } + + if ($row['screen_resolution_height'] !== null && $row['screen_resolution_width'] !== null){ + $ticket->screenResolution = array(); + $ticket->screenResolution[0] = $row['screen_resolution_width']; + $ticket->screenResolution[1] = $row['screen_resolution_height']; + } + + $ticket->dueDate = $row['due_date']; + $ticket->dueDateOverdueEmailSent = $row['overdue_email_sent'] !== null && intval($row['overdue_email_sent']) === 1; + + $replies = array(); + while ($replyRow = hesk_dbFetchAssoc($repliesRs)) { + $reply = new Reply(); + $reply->id = $replyRow['id']; + $reply->ticketId = $replyRow['replyto']; + $reply->replierName = $replyRow['name']; + $reply->message = $replyRow['message']; + $reply->dateCreated = $replyRow['dt']; + + if (trim($replyRow['attachments']) !== '') { + $attachments = explode(',', $replyRow['attachments']); + $attachmentArray = array(); + foreach ($attachments as $attachment) { + if (trim($attachment) === '') { + continue; + } + + $attachmentRow = explode('#', $attachment); + $attachmentModel = new Attachment(); + + $attachmentModel->id = $attachmentRow[0]; + $attachmentModel->fileName = $attachmentRow[1]; + $attachmentModel->savedName = $attachmentRow[2]; + + $attachmentArray[] = $attachmentModel; + } + $reply->attachments = $attachmentArray; + } + + $reply->staffId = $replyRow['staffid'] > 0 ? $replyRow['staffid'] : null; + $reply->rating = $replyRow['rating']; + $reply->isRead = $replyRow['read'] === '1'; + $reply->usesHtml = $replyRow['html'] === '1'; + + $replies[$reply->id] = $reply; + } + $ticket->replies = $replies; + + return $ticket; + } + + /** + * @var int + */ + public $id; + + /** + * @var string + */ + public $trackingId; + + /** + * @var string + */ + public $name; + + /** + * @var array|null + */ + public $email; + + /** + * @var int + */ + public $categoryId; + + /** + * @var int + */ + public $priorityId; + + /** + * @var string|null + */ + public $subject; + + /** + * @var string|null + */ + public $message; + + /** + * @var string + */ + public $dateCreated; + + /** + * @var string + */ + public $lastChanged; + + /** + * @var string|null + */ + public $firstReplyDate; + + /** + * @var string|null + */ + public $closedDate; + + /** + * @var int[] + */ + public $suggestedArticles = array(); + + /** + * @var string + */ + public $ipAddress; + + /** + * @var string|null + */ + public $language; + + /** + * @var int + */ + public $statusId; + + /** + * @var int + */ + public $openedBy; + + /** + * @var int|null + */ + public $firstReplyByUserId; + + /** + * @var int|null + */ + public $closedByUserId; + + /** + * @var int + */ + public $numberOfReplies; + + /** + * @var int + */ + public $numberOfStaffReplies; + + /** + * @var int|null + */ + public $ownerId; + + /** + * @var string + */ + public $timeWorked; + + /** + * @var int + */ + public $lastReplyBy; + + /** + * @var int|null + */ + public $lastReplier; + + /** + * @var bool + */ + public $archived; + + /** + * @var bool + */ + public $locked; + + /** + * @var Attachment[] + */ + public $attachments = array(); + + function getAttachmentsForDatabase() { + $attachmentArray = array(); + + if ($this->attachments !== null) { + foreach ($this->attachments as $attachment) { + $attachmentArray[] = $attachment->id . '#' . $attachment->fileName . '#' . $attachment->savedName; + } + } + + return implode(',', $attachmentArray); + } + + /** + * @var int[] + */ + public $mergedTicketIds = array(); + + /** + * @var string + */ + public $auditTrailHtml; + + /** + * @var string[] + */ + public $customFields; + + /** + * @var int[] + */ + public $linkedTicketIds = array(); + + /** + * @var float[]|null + */ + public $location; + + /** + * @var bool + */ + public $usesHtml; + + /** + * @var string|null + */ + public $userAgent; + + /** + * 0 => width + * 1 => height + * + * @var int[]|null + */ + public $screenResolution; + + /** + * @var string|null + */ + public $dueDate; + + /** + * @var bool|null + */ + public $dueDateOverdueEmailSent; + + /** + * @var Reply[] + */ + public $replies = array(); +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TicketCreator.php b/api/BusinessLogic/Tickets/TicketCreator.php new file mode 100644 index 00000000..245da2a1 --- /dev/null +++ b/api/BusinessLogic/Tickets/TicketCreator.php @@ -0,0 +1,194 @@ +newTicketValidator = $newTicketValidator; + $this->trackingIdGenerator = $trackingIdGenerator; + $this->autoassigner = $autoassigner; + $this->statusGateway = $statusGateway; + $this->ticketGateway = $ticketGateway; + $this->verifiedEmailChecker = $verifiedEmailChecker; + $this->emailSenderHelper = $emailSenderHelper; + $this->userGateway = $userGateway; + $this->modsForHeskSettingsGateway = $modsForHeskSettingsGateway; + } + + /** + * Ticket attachments are NOT handled here! + * + * @param $ticketRequest CreateTicketByCustomerModel + * @param $heskSettings array HESK settings + * @param $userContext + * @return CreatedTicketModel The newly created ticket along with if the email is verified or not + * @throws ValidationException When a required field in $ticket_request is missing + * @throws \Exception When the default status for new tickets is not found + */ + function createTicketByCustomer($ticketRequest, $heskSettings, $userContext) { + $modsForHeskSettings = $this->modsForHeskSettingsGateway->getAllSettings($heskSettings); + + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($ticketRequest, $heskSettings, $userContext); + + if (count($validationModel->errorKeys) > 0) { + // Validation failed + throw new ValidationException($validationModel); + } + + $emailVerified = true; + if ($modsForHeskSettings['customer_email_verification_required']) { + $emailVerified = $this->verifiedEmailChecker->isEmailVerified($ticketRequest->email, $heskSettings); + } + + // Create the ticket + $ticket = $emailVerified + ? new Ticket() + : new StageTicket(); + $ticket->trackingId = $this->trackingIdGenerator->generateTrackingId($heskSettings); + + if ($heskSettings['autoassign']) { + $ticket->ownerId = $this->autoassigner->getNextUserForTicket($ticketRequest->category, $heskSettings)->id; + } + + // Transform one-to-one properties + $ticket->name = $ticketRequest->name; + $ticket->email = $ticketRequest->email; + $ticket->priorityId = $ticketRequest->priority; + $ticket->categoryId = $ticketRequest->category; + $ticket->subject = $ticketRequest->subject; + $ticket->message = $ticketRequest->message; + $ticket->usesHtml = $ticketRequest->html; + $ticket->customFields = $ticketRequest->customFields; + $ticket->location = $ticketRequest->location; + $ticket->suggestedArticles = $ticketRequest->suggestedKnowledgebaseArticleIds; + $ticket->userAgent = $ticketRequest->userAgent; + $ticket->screenResolution = $ticketRequest->screenResolution; + $ticket->ipAddress = $ticketRequest->ipAddress; + $ticket->language = $ticketRequest->language; + + $status = $this->statusGateway->getStatusForDefaultAction(DefaultStatusForAction::NEW_TICKET, $heskSettings); + + if ($status === null) { + throw new \Exception("Could not find the default status for a new ticket!"); + } + $ticket->statusId = $status->id; + + $ticketGatewayGeneratedFields = $this->ticketGateway->createTicket($ticket, $emailVerified, $heskSettings); + + $ticket->dateCreated = $ticketGatewayGeneratedFields->dateCreated; + $ticket->lastChanged = $ticketGatewayGeneratedFields->dateModified; + $ticket->archived = false; + $ticket->locked = false; + $ticket->id = $ticketGatewayGeneratedFields->id; + $ticket->openedBy = 0; + $ticket->numberOfReplies = 0; + $ticket->numberOfStaffReplies = 0; + $ticket->timeWorked = '00:00:00'; + $ticket->lastReplier = 0; + + $addressees = new Addressees(); + $addressees->to = $this->getAddressees($ticket->email); + + if ($ticketRequest->sendEmailToCustomer && $emailVerified) { + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::NEW_TICKET, $ticketRequest->language, $addressees, $ticket, $heskSettings, $modsForHeskSettings); + } else if ($modsForHeskSettings['customer_email_verification_required'] && !$emailVerified) { + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::VERIFY_EMAIL, $ticketRequest->language, $addressees, $ticket, $heskSettings, $modsForHeskSettings); + } + + if ($ticket->ownerId !== null) { + $owner = $this->userGateway->getUserById($ticket->ownerId, $heskSettings); + + if ($owner->notificationSettings->newAssignedToMe) { + $addressees = new Addressees(); + $addressees->to = array($owner->email); + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::TICKET_ASSIGNED_TO_YOU, $ticketRequest->language, $addressees, $ticket, $heskSettings, $modsForHeskSettings); + } + } else { + // TODO Test + $usersToBeNotified = $this->userGateway->getUsersForNewTicketNotification($heskSettings); + + foreach ($usersToBeNotified as $user) { + if ($user->admin || in_array($ticket->categoryId, $user->categories)) { + $this->sendEmailToStaff($user, $ticket, $heskSettings, $modsForHeskSettings); + } + } + } + + return new CreatedTicketModel($ticket, $emailVerified); + } + + private function getAddressees($emailAddress) { + if ($emailAddress === null) { + return null; + } + + $emails = str_replace(';', ',', $emailAddress); + + return explode(',', $emails); + } + + private function sendEmailToStaff($user, $ticket, $heskSettings, $modsForHeskSettings) { + $addressees = new Addressees(); + $addressees->to = array($user->email); + $language = $user->language !== null && trim($user->language) !== '' + ? $user->language + : $heskSettings['language']; + + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::NEW_TICKET_STAFF, $language, + $addressees, $ticket, $heskSettings, $modsForHeskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TicketDeleter.php b/api/BusinessLogic/Tickets/TicketDeleter.php new file mode 100644 index 00000000..fde51ee7 --- /dev/null +++ b/api/BusinessLogic/Tickets/TicketDeleter.php @@ -0,0 +1,59 @@ +ticketGateway = $ticketGateway; + $this->userToTicketChecker = $userToTicketChecker; + $this->attachmentHandler = $attachmentHandler; + } + + function deleteTicket($ticketId, $userContext, $heskSettings) { + $ticket = $this->ticketGateway->getTicketById($ticketId, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$ticketId} not found!", "Ticket Not Found", 404); + } + + if (!$this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings, + array(UserPrivilege::CAN_DELETE_TICKETS))) { + throw new AccessViolationException("User does not have access to ticket {$ticketId}"); + } + + foreach ($ticket->attachments as $attachment) { + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, $attachment->id, $userContext, $heskSettings); + } + + foreach ($ticket->replies as $reply) { + foreach ($reply->attachments as $attachment) { + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, $attachment->id, $userContext, $heskSettings); + } + } + + $this->ticketGateway->deleteReplyDraftsForTicket($ticketId, $heskSettings); + + $this->ticketGateway->deleteRepliesForTicket($ticketId, $heskSettings); + + $this->ticketGateway->deleteNotesForTicket($ticketId, $heskSettings); + + $this->ticketGateway->deleteTicket($ticketId, $heskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TicketEditor.php b/api/BusinessLogic/Tickets/TicketEditor.php new file mode 100644 index 00000000..a5fe9774 --- /dev/null +++ b/api/BusinessLogic/Tickets/TicketEditor.php @@ -0,0 +1,137 @@ +ticketGateway = $ticketGateway; + $this->userToTicketChecker = $userToTicketChecker; + } + + + /** + * @param $editTicketModel EditTicketModel + * @param $userContext UserContext + * @param $heskSettings array + * @throws ApiFriendlyException When the ticket isn't found for the ID + * @throws \Exception When the user doesn't have access to the ticket + */ + // TODO Unit Tests + function editTicket($editTicketModel, $userContext, $heskSettings) { + $ticket = $this->ticketGateway->getTicketById($editTicketModel->id, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket with ID {$editTicketModel->id} not found!", "Ticket not found", 404); + } + + if (!$this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings, array(UserPrivilege::CAN_EDIT_TICKETS))) { + throw new AccessViolationException("User does not have access to ticket {$editTicketModel->id}"); + } + + $this->validate($editTicketModel, $ticket->categoryId, $heskSettings); + + $ticket->name = $editTicketModel->name; + $ticket->email = $editTicketModel->email; + $ticket->subject = $editTicketModel->subject; + $ticket->message = $editTicketModel->message; + $ticket->customFields = $editTicketModel->customFields; + + $this->ticketGateway->updateBasicTicketInfo($ticket, $heskSettings); + } + + /** + * @param $editTicketModel EditTicketModel + * @param $categoryId int + * @param $heskSettings array + * @throws ValidationException When validation fails + */ + private function validate($editTicketModel, $categoryId, $heskSettings) { + $validationModel = new ValidationModel(); + + if ($editTicketModel->name === null || trim($editTicketModel->name) === '') { + $validationModel->errorKeys[] = 'NO_NAME'; + } + + if (!Validators::validateEmail($editTicketModel->email, $heskSettings['multi_eml'], false)) { + $validationModel->errorKeys[] = 'INVALID_OR_MISSING_EMAIL'; + } + + if ($heskSettings['require_subject'] === 1 && + ($editTicketModel->subject === NULL || $editTicketModel->subject === '')) { + $validationModel->errorKeys[] = 'SUBJECT_REQUIRED'; + } + + if ($heskSettings['require_message'] === 1 && + ($editTicketModel->message === NULL || $editTicketModel->message === '')) { + $validationModel->errorKeys[] = 'MESSAGE_REQUIRED'; + } + + foreach ($heskSettings['custom_fields'] as $key => $value) { + $customFieldNumber = intval(str_replace('custom', '', $key)); + + //TODO test this + if ($editTicketModel->customFields === null || !array_key_exists($customFieldNumber, $editTicketModel->customFields)) { + continue; + } + + if ($value['use'] == 1 && CustomFieldValidator::isCustomFieldInCategory($customFieldNumber, intval($categoryId), false, $heskSettings)) { + $custom_field_value = $editTicketModel->customFields[$customFieldNumber]; + if (empty($custom_field_value)) { + $validationModel->errorKeys[] = "CUSTOM_FIELD_{$customFieldNumber}_INVALID::NO_VALUE"; + continue; + } + switch($value['type']) { + case CustomField::DATE: + if (!preg_match("/^[0-9]{4}-(0[1-9]|1[0-2])-(0[1-9]|[1-2][0-9]|3[0-1])$/", $custom_field_value)) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::INVALID_DATE'; + } else { + // Actually validate based on range + $date = strtotime($custom_field_value . ' t00:00:00'); + $dmin = strlen($value['value']['dmin']) ? strtotime($value['value']['dmin'] . ' t00:00:00') : false; + $dmax = strlen($value['value']['dmax']) ? strtotime($value['value']['dmax'] . ' t00:00:00') : false; + + if ($dmin && $dmin > $date) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::DATE_BEFORE_MIN::MIN:' . date('Y-m-d', $dmin) . '::ENTERED:' . date('Y-m-d', $date); + } elseif ($dmax && $dmax < $date) { + $validationModel->errorKeys[] = 'CUSTOM_FIELD_' . $customFieldNumber . '_INVALID::DATE_AFTER_MAX::MAX:' . date('Y-m-d', $dmax) . '::ENTERED:' . date('Y-m-d', $date); + } + } + break; + case CustomField::EMAIL: + if (!Validators::validateEmail($custom_field_value, $value['value']['multiple'], false)) { + $validationModel->errorKeys[] = "CUSTOM_FIELD_{$customFieldNumber}_INVALID::INVALID_EMAIL"; + } + break; + } + } + } + + if ($editTicketModel->language === null || + $editTicketModel->language === '') { + $validationModel->errorKeys[] = 'MISSING_LANGUAGE'; + } + + if (count($validationModel->errorKeys) > 0) { + throw new ValidationException($validationModel); + } + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TicketGatewayGeneratedFields.php b/api/BusinessLogic/Tickets/TicketGatewayGeneratedFields.php new file mode 100644 index 00000000..56c2a8b3 --- /dev/null +++ b/api/BusinessLogic/Tickets/TicketGatewayGeneratedFields.php @@ -0,0 +1,10 @@ +ticketGateway = $ticketGateway; + $this->userToTicketChecker = $userToTicketChecker; + } + + //TODO Properly test + function getTicketById($id, $heskSettings, $userContext) { + $ticket = $this->ticketGateway->getTicketById($id, $heskSettings); + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$id} not found!", "Ticket Not Found", 404); + } + + if (!$this->userToTicketChecker->isTicketAccessibleToUser($userContext, $ticket, $heskSettings)) { + throw new AccessViolationException("User does not have access to ticket {$id}!"); + } + + return $ticket; + } + + function getTicketByTrackingIdAndEmail($trackingId, $emailAddress, $heskSettings) { + $this->validate($trackingId, $emailAddress, $heskSettings); + + $ticket = $this->ticketGateway->getTicketByTrackingId($trackingId, $heskSettings); + if ($ticket === null) { + $ticket = $this->ticketGateway->getTicketByMergedTrackingId($trackingId, $heskSettings); + + if ($ticket === null) { + return null; + } + } + + if ($heskSettings['email_view_ticket'] && !in_array($emailAddress, $ticket->email)) { + throw new ApiFriendlyException("Email '{$emailAddress}' entered in for ticket '{$trackingId}' does not match!", + "Email Does Not Match", 400); + } + + return $ticket; + } + + private function validate($trackingId, $emailAddress, $heskSettings) { + $validationModel = new ValidationModel(); + + if ($trackingId === null || trim($trackingId) === '') { + $validationModel->errorKeys[] = 'MISSING_TRACKING_ID'; + } + + if ($heskSettings['email_view_ticket'] && ($emailAddress === null || trim($emailAddress) === '')) { + $validationModel->errorKeys[] = 'EMAIL_REQUIRED_AND_MISSING'; + } + + if (count($validationModel->errorKeys) > 0) { + throw new ValidationException($validationModel); + } + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TicketValidators.php b/api/BusinessLogic/Tickets/TicketValidators.php new file mode 100644 index 00000000..15a53bb3 --- /dev/null +++ b/api/BusinessLogic/Tickets/TicketValidators.php @@ -0,0 +1,30 @@ +ticketGateway = $ticketGateway; + } + + + /** + * @param $customerEmail string The email address + * @param $heskSettings array HESK Settings + * @return bool true if the user is maxed out on open tickets, false otherwise + */ + function isCustomerAtMaxTickets($customerEmail, $heskSettings) { + if ($heskSettings['max_open'] === 0) { + return false; + } + + return count($this->ticketGateway->getTicketsByEmail($customerEmail, $heskSettings)) >= $heskSettings['max_open']; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/TrackingIdGenerator.php b/api/BusinessLogic/Tickets/TrackingIdGenerator.php new file mode 100644 index 00000000..623ab1fe --- /dev/null +++ b/api/BusinessLogic/Tickets/TrackingIdGenerator.php @@ -0,0 +1,137 @@ +ticketGateway = $ticketGateway; + } + + /** + * @param $heskSettings array + * @return string + * @throws UnableToGenerateTrackingIdException + */ + function generateTrackingId($heskSettings) { + $acceptableCharacters = 'AEUYBDGHJLMNPQRSTVWXZ123456789'; + + /* Generate raw ID */ + $trackingId = ''; + + /* Let's avoid duplicate ticket ID's, try up to 3 times */ + for ($i = 1; $i <= 3; $i++) { + for ($i = 0; $i < 10; $i++) { + $trackingId .= $acceptableCharacters[mt_rand(0, 29)]; + } + + $trackingId = $this->formatTrackingId($trackingId); + + /* Check for duplicate IDs */ + $goodId = !$this->ticketGateway->doesTicketExist($trackingId, $heskSettings); + + if ($goodId) { + return $trackingId; + } + + /* A duplicate ID has been found! Let's try again (up to 2 more) */ + $trackingId = ''; + } + + /* No valid tracking ID, try one more time with microtime() */ + $trackingId = $acceptableCharacters[mt_rand(0, 29)]; + $trackingId .= $acceptableCharacters[mt_rand(0, 29)]; + $trackingId .= $acceptableCharacters[mt_rand(0, 29)]; + $trackingId .= $acceptableCharacters[mt_rand(0, 29)]; + $trackingId .= $acceptableCharacters[mt_rand(0, 29)]; + $trackingId .= substr(microtime(), -5); + + /* Format the ID to the correct shape and check wording */ + $trackingId = $this->formatTrackingId($trackingId); + + $goodId = !$this->ticketGateway->doesTicketExist($trackingId, $heskSettings); + + if ($goodId) { + return $trackingId; + } + + throw new UnableToGenerateTrackingIdException(); + } + + /** + * @param $id string + * @return string + */ + private function formatTrackingId($id) { + $acceptableCharacters = 'AEUYBDGHJLMNPQRSTVWXZ123456789'; + + $replace = $acceptableCharacters[mt_rand(0, 29)]; + $replace .= mt_rand(1, 9); + $replace .= $acceptableCharacters[mt_rand(0, 29)]; + + /* + Remove 3 letter bad words from ID + Possiblitiy: 1:27,000 + */ + $remove = array( + 'ASS', + 'CUM', + 'FAG', + 'FUK', + 'GAY', + 'SEX', + 'TIT', + 'XXX', + ); + + $id = str_replace($remove, $replace, $id); + + /* + Remove 4 letter bad words from ID + Possiblitiy: 1:810,000 + */ + $remove = array( + 'ANAL', + 'ANUS', + 'BUTT', + 'CAWK', + 'CLIT', + 'COCK', + 'CRAP', + 'CUNT', + 'DICK', + 'DYKE', + 'FART', + 'FUCK', + 'JAPS', + 'JERK', + 'JIZZ', + 'KNOB', + 'PISS', + 'POOP', + 'SHIT', + 'SLUT', + 'SUCK', + 'TURD', + + // Also, remove words that are known to trigger mod_security + 'WGET', + ); + + $replace .= mt_rand(1, 9); + $id = str_replace($remove, $replace, $id); + + /* Format the ID string into XXX-XXX-XXXX format for easier readability */ + $id = $id[0] . $id[1] . $id[2] . '-' . $id[3] . $id[4] . $id[5] . '-' . $id[6] . $id[7] . $id[8] . $id[9]; + + return $id; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Tickets/VerifiedEmailChecker.php b/api/BusinessLogic/Tickets/VerifiedEmailChecker.php new file mode 100644 index 00000000..fccb32fc --- /dev/null +++ b/api/BusinessLogic/Tickets/VerifiedEmailChecker.php @@ -0,0 +1,27 @@ +verifiedEmailGateway = $verifiedEmailGateway; + } + + function isEmailVerified($emailAddress, $heskSettings) { + return $this->verifiedEmailGateway->isEmailVerified($emailAddress, $heskSettings); + } +} \ No newline at end of file diff --git a/api/BusinessLogic/ValidationModel.php b/api/BusinessLogic/ValidationModel.php new file mode 100644 index 00000000..b3e085cd --- /dev/null +++ b/api/BusinessLogic/ValidationModel.php @@ -0,0 +1,14 @@ +errorKeys = []; + } +} \ No newline at end of file diff --git a/api/BusinessLogic/Validators.php b/api/BusinessLogic/Validators.php new file mode 100644 index 00000000..a718dfd4 --- /dev/null +++ b/api/BusinessLogic/Validators.php @@ -0,0 +1,123 @@ + $v) { + if (!self::isValidEmail($v)) { + unset($all[$k]); + } + } + + /* If at least one is found return the value */ + if (count($all)) { + if ($return_emails) { + return implode(',', $all); + } + + return true; + } elseif (!$return_emails) { + return false; + } + } else { + /* Make sure people don't try to enter multiple addresses */ + $address = str_replace(strstr($address, ','), '', $address); + $address = str_replace(strstr($address, ';'), '', $address); + $address = trim($address); + + /* Valid address? */ + if (self::isValidEmail($address)) { + if ($return_emails) { + return $address; + } + + return true; + } else { + return false; + } + } + + //-- We shouldn't get here + return false; + } // END hesk_validateEmail() + + /** + * @param $email + * @return bool + */ + static function isValidEmail($email) { + /* Check for header injection attempts */ + if (preg_match("/\r|\n|%0a|%0d/i", $email)) { + return false; + } + + /* Does it contain an @? */ + $atIndex = strrpos($email, "@"); + if ($atIndex === false) { + return false; + } + + /* Get local and domain parts */ + $domain = substr($email, $atIndex + 1); + $local = substr($email, 0, $atIndex); + $localLen = strlen($local); + $domainLen = strlen($domain); + + /* Check local part length */ + if ($localLen < 1 || $localLen > 64) { + return false; + } + + /* Check domain part length */ + if ($domainLen < 1 || $domainLen > 254) { + return false; + } + + /* Local part mustn't start or end with a dot */ + if ($local[0] == '.' || $local[$localLen - 1] == '.') { + return false; + } + + /* Local part mustn't have two consecutive dots*/ + if (strpos($local, '..') !== false) { + return false; + } + + /* Check domain part characters */ + if (!preg_match('/^[A-Za-z0-9\\-\\.]+$/', $domain)) { + return false; + } + + /* Domain part mustn't have two consecutive dots */ + if (strpos($domain, '..') !== false) { + return false; + } + + /* Character not valid in local part unless local part is quoted */ + if (!preg_match('/^(\\\\.|[A-Za-z0-9!#%&`_=\\/$\'*+?^{}|~.-])+$/', str_replace("\\\\", "", $local))) /* " */ { + if (!preg_match('/^"(\\\\"|[^"])+"$/', str_replace("\\\\", "", $local))) /* " */ { + return false; + } + } + + /* All tests passed, email seems to be OK */ + return true; + } // END hesk_isValidEmail() +} \ No newline at end of file diff --git a/api/Controllers/Attachments/StaffTicketAttachmentsController.php b/api/Controllers/Attachments/StaffTicketAttachmentsController.php new file mode 100644 index 00000000..1d32f812 --- /dev/null +++ b/api/Controllers/Attachments/StaffTicketAttachmentsController.php @@ -0,0 +1,70 @@ +verifyAttachmentsAreEnabled($hesk_settings); + + /* @var $attachmentRetriever AttachmentRetriever */ + $attachmentRetriever = $applicationContext->get[AttachmentRetriever::class]; + + $contents = $attachmentRetriever->getAttachmentContentsForTicket($ticketId, $attachmentId, $userContext, $hesk_settings); + + output(array('contents' => $contents)); + } + + private function verifyAttachmentsAreEnabled($heskSettings) { + if (!$heskSettings['attachments']['use']) { + throw new ApiFriendlyException('Attachments are disabled on this server', 'Attachments Disabled', 404); + } + } + + function post($ticketId) { + global $hesk_settings, $applicationContext, $userContext; + + $this->verifyAttachmentsAreEnabled($hesk_settings); + + /* @var $attachmentHandler AttachmentHandler */ + $attachmentHandler = $applicationContext->get[AttachmentHandler::class]; + + $createAttachmentForTicketModel = $this->createModel(JsonRetriever::getJsonData(), $ticketId); + + $createdAttachment = $attachmentHandler->createAttachmentForTicket( + $createAttachmentForTicketModel, $userContext, $hesk_settings); + + return output($createdAttachment, 201); + } + + private function createModel($json, $ticketId) { + $model = new CreateAttachmentForTicketModel(); + $model->attachmentContents = Helpers::safeArrayGet($json, 'data'); + $model->displayName = Helpers::safeArrayGet($json, 'displayName'); + $model->isEditing = Helpers::safeArrayGet($json, 'isEditing'); + $model->ticketId = $ticketId; + + return $model; + } + + function delete($ticketId, $attachmentId) { + global $applicationContext, $hesk_settings, $userContext; + + /* @var $attachmentHandler AttachmentHandler */ + $attachmentHandler = $applicationContext->get[AttachmentHandler::class]; + + $attachmentHandler->deleteAttachmentFromTicket($ticketId, $attachmentId, $userContext, $hesk_settings); + + return http_response_code(204); + } +} \ No newline at end of file diff --git a/api/Controllers/Categories/CategoryController.php b/api/Controllers/Categories/CategoryController.php new file mode 100644 index 00000000..e376afef --- /dev/null +++ b/api/Controllers/Categories/CategoryController.php @@ -0,0 +1,31 @@ +get[CategoryRetriever::class]; + + return $categoryRetriever->getAllCategories($hesk_settings, $userContext); + } +} \ No newline at end of file diff --git a/api/Controllers/InternalApiController.php b/api/Controllers/InternalApiController.php new file mode 100644 index 00000000..c629e136 --- /dev/null +++ b/api/Controllers/InternalApiController.php @@ -0,0 +1,23 @@ +get[CustomNavElementHandler::class]; + + output($handler->getAllCustomNavElements($hesk_settings)); + } + + static function sort($id, $direction) { + global $applicationContext, $hesk_settings; + + self::staticCheckForInternalUseOnly(); + + /* @var $handler CustomNavElementHandler */ + $handler = $applicationContext->get[CustomNavElementHandler::class]; + + $handler->sortCustomNavElement(intval($id), $direction, $hesk_settings); + } + + function get($id) { + global $applicationContext, $hesk_settings; + + $this->checkForInternalUseOnly(); + + /* @var $handler CustomNavElementHandler */ + $handler = $applicationContext->get[CustomNavElementHandler::class]; + + output($handler->getCustomNavElement($id, $hesk_settings)); + } + + function post() { + global $applicationContext, $hesk_settings; + + $this->checkForInternalUseOnly(); + + /* @var $handler CustomNavElementHandler */ + $handler = $applicationContext->get[CustomNavElementHandler::class]; + + $data = JsonRetriever::getJsonData(); + $element = $handler->createCustomNavElement($this->buildElementModel($data), $hesk_settings); + + return output($element, 201); + } + + function put($id) { + global $applicationContext, $hesk_settings; + + $this->checkForInternalUseOnly(); + + /* @var $handler CustomNavElementHandler */ + $handler = $applicationContext->get[CustomNavElementHandler::class]; + + $data = JsonRetriever::getJsonData(); + $handler->saveCustomNavElement($this->buildElementModel($data, $id), $hesk_settings); + + return http_response_code(204); + } + + function delete($id) { + global $applicationContext, $hesk_settings; + + $this->checkForInternalUseOnly(); + + /* @var $handler CustomNavElementHandler */ + $handler = $applicationContext->get[CustomNavElementHandler::class]; + + $handler->deleteCustomNavElement($id, $hesk_settings); + + return http_response_code(204); + } + + private function buildElementModel($data, $id = null) { + $element = new CustomNavElement(); + $element->id = $id; + $element->place = intval(Helpers::safeArrayGet($data, 'place')); + $element->fontIcon = Helpers::safeArrayGet($data, 'fontIcon'); + $element->imageUrl = Helpers::safeArrayGet($data, 'imageUrl'); + $element->text = Helpers::safeArrayGet($data, 'text'); + $element->subtext = Helpers::safeArrayGet($data, 'subtext'); + $element->url = Helpers::safeArrayGet($data, 'url'); + $element->sort = intval(Helpers::safeArrayGet($data, 'sort')); + + return $element; + } +} \ No newline at end of file diff --git a/api/Controllers/Settings/SettingsController.php b/api/Controllers/Settings/SettingsController.php new file mode 100644 index 00000000..c8e53941 --- /dev/null +++ b/api/Controllers/Settings/SettingsController.php @@ -0,0 +1,17 @@ +get[SettingsRetriever::class]; + + output($settingsRetriever->getAllSettings($hesk_settings, $modsForHesk_settings)); + } +} \ No newline at end of file diff --git a/api/Controllers/Statuses/StatusController.php b/api/Controllers/Statuses/StatusController.php new file mode 100644 index 00000000..f9e2f087 --- /dev/null +++ b/api/Controllers/Statuses/StatusController.php @@ -0,0 +1,17 @@ +get[StatusRetriever::class]; + + output($statusRetriever->getAllStatuses($hesk_settings)); + } +} \ No newline at end of file diff --git a/api/Controllers/Tickets/CustomerTicketController.php b/api/Controllers/Tickets/CustomerTicketController.php new file mode 100644 index 00000000..cd8e9481 --- /dev/null +++ b/api/Controllers/Tickets/CustomerTicketController.php @@ -0,0 +1,71 @@ +get[TicketRetriever::class]; + + output($ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, $emailAddress, $hesk_settings)); + } + + function post() { + global $applicationContext, $hesk_settings, $userContext; + + /* @var $ticketCreator TicketCreator */ + $ticketCreator = $applicationContext->get[TicketCreator::class]; + + $jsonRequest = JsonRetriever::getJsonData(); + + $ticket = $ticketCreator->createTicketByCustomer($this->buildTicketRequestFromJson($jsonRequest), $hesk_settings, $userContext); + + return output($ticket->ticket, $ticket->emailVerified ? 201 : 202); + } + + /** + * @param $json array + * @return CreateTicketByCustomerModel + */ + private function buildTicketRequestFromJson($json) { + $ticketRequest = new CreateTicketByCustomerModel(); + $ticketRequest->name = Helpers::safeArrayGet($json, 'name'); + $ticketRequest->email = Helpers::safeArrayGet($json, 'email'); + $ticketRequest->category = Helpers::safeArrayGet($json, 'category'); + $ticketRequest->priority = Helpers::safeArrayGet($json, 'priority'); + $ticketRequest->subject = Helpers::safeArrayGet($json, 'subject'); + $ticketRequest->message = Helpers::safeArrayGet($json, 'message'); + $ticketRequest->html = Helpers::safeArrayGet($json, 'html'); + $ticketRequest->location = Helpers::safeArrayGet($json, 'location'); + $ticketRequest->suggestedKnowledgebaseArticleIds = Helpers::safeArrayGet($json, 'suggestedArticles'); + $ticketRequest->userAgent = Helpers::safeArrayGet($json, 'userAgent'); + $ticketRequest->screenResolution = Helpers::safeArrayGet($json, 'screenResolution'); + $ticketRequest->ipAddress = Helpers::safeArrayGet($json, 'ip'); + $ticketRequest->language = Helpers::safeArrayGet($json, 'language'); + $ticketRequest->sendEmailToCustomer = true; + $ticketRequest->customFields = array(); + + $jsonCustomFields = Helpers::safeArrayGet($json, 'customFields'); + + if ($jsonCustomFields !== null && !empty($jsonCustomFields)) { + foreach ($jsonCustomFields as $key => $value) { + $ticketRequest->customFields[intval($key)] = $value; + } + } + + return $ticketRequest; + } +} \ No newline at end of file diff --git a/api/Controllers/Tickets/ResendTicketEmailToCustomerController.php b/api/Controllers/Tickets/ResendTicketEmailToCustomerController.php new file mode 100644 index 00000000..79fb5a62 --- /dev/null +++ b/api/Controllers/Tickets/ResendTicketEmailToCustomerController.php @@ -0,0 +1,72 @@ +checkForInternalUseOnly(); + + /* @var $ticketRetriever TicketRetriever */ + $ticketRetriever = $applicationContext->get[TicketRetriever::class]; + $ticket = $ticketRetriever->getTicketById($ticketId, $hesk_settings, $userContext); + + /* @var $modsForHeskSettingsGateway ModsForHeskSettingsGateway */ + $modsForHeskSettingsGateway = $applicationContext->get[ModsForHeskSettingsGateway::class]; + $modsForHeskSettings = $modsForHeskSettingsGateway->getAllSettings($hesk_settings); + + /* @var $emailSender EmailSenderHelper */ + $emailSender = $applicationContext->get[EmailSenderHelper::class]; + + $language = $ticket->language; + + if ($language === null) { + $language = $hesk_settings['language']; + } + + if ($ticket === null) { + throw new ApiFriendlyException("Ticket {$ticketId} not found!", "Ticket Not Found", 404); + } + + $reply = null; + $emailTemplate = EmailTemplateRetriever::NEW_TICKET; + if (isset($_GET['replyId'])) { + $replyId = $_GET['replyId']; + $emailTemplate = EmailTemplateRetriever::NEW_REPLY_BY_STAFF; + + foreach ($ticket->replies as $ticketReply) { + if ($ticketReply->id === $replyId) { + $reply = $ticketReply; + break; + } + } + + if ($reply === null) { + throw new ApiFriendlyException("Reply {$replyId} not found on ticket {$ticketId}!", "Reply Not Found", 404); + } + + // Copy over reply properties onto the Ticket + $ticket->lastReplier = $reply->replierName; + $ticket->message = $reply->message; + $ticket->attachments = $reply->attachments; + } + + $addressees = new Addressees(); + $addressees->to = $ticket->email; + + $emailSender->sendEmailForTicket($emailTemplate, $language, $addressees, $ticket, $hesk_settings, $modsForHeskSettings); + + http_response_code(204); + } +} \ No newline at end of file diff --git a/api/Controllers/Tickets/StaffTicketController.php b/api/Controllers/Tickets/StaffTicketController.php new file mode 100644 index 00000000..001cd556 --- /dev/null +++ b/api/Controllers/Tickets/StaffTicketController.php @@ -0,0 +1,68 @@ +get[TicketRetriever::class]; + + output($ticketRetriever->getTicketById($id, $hesk_settings, $userContext)); + } + + function delete($id) { + global $applicationContext, $userContext, $hesk_settings; + + /* @var $ticketDeleter TicketDeleter */ + $ticketDeleter = $applicationContext->get[TicketDeleter::class]; + + $ticketDeleter->deleteTicket($id, $userContext, $hesk_settings); + + http_response_code(204); + } + + function put($id) { + global $applicationContext, $userContext, $hesk_settings; + + /* @var $ticketEditor TicketEditor */ + $ticketEditor = $applicationContext->get[TicketEditor::class]; + + $jsonRequest = JsonRetriever::getJsonData(); + + $ticketEditor->editTicket($this->getEditTicketModel($id, $jsonRequest), $userContext, $hesk_settings); + + http_response_code(204); + return; + } + + private function getEditTicketModel($id, $jsonRequest) { + $editTicketModel = new EditTicketModel(); + $editTicketModel->id = $id; + $editTicketModel->language = Helpers::safeArrayGet($jsonRequest, 'language'); + $editTicketModel->name = Helpers::safeArrayGet($jsonRequest, 'name'); + $editTicketModel->subject = Helpers::safeArrayGet($jsonRequest, 'subject'); + $editTicketModel->message = Helpers::safeArrayGet($jsonRequest, 'message'); + $editTicketModel->html = Helpers::safeArrayGet($jsonRequest, 'html'); + $editTicketModel->email = Helpers::safeArrayGet($jsonRequest, 'email'); + + $jsonCustomFields = Helpers::safeArrayGet($jsonRequest, 'customFields'); + + if ($jsonCustomFields !== null && !empty($jsonCustomFields)) { + foreach ($jsonCustomFields as $key => $value) { + $editTicketModel->customFields[intval($key)] = $value; + } + } + + return $editTicketModel; + } +} \ No newline at end of file diff --git a/api/Core/Constants/CustomField.php b/api/Core/Constants/CustomField.php new file mode 100644 index 00000000..6d92cfe8 --- /dev/null +++ b/api/Core/Constants/CustomField.php @@ -0,0 +1,16 @@ +failingQuery = $failingQuery; + + parent::__construct('A SQL exception occurred. Check the logs for more information.'); + } +} \ No newline at end of file diff --git a/api/core/database.inc.php b/api/Core/database.inc.php similarity index 58% rename from api/core/database.inc.php rename to api/Core/database.inc.php index 4b1e902f..2e41ddbe 100755 --- a/api/core/database.inc.php +++ b/api/Core/database.inc.php @@ -1,36 +1,15 @@ init(); + + hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "attachments` + (`ticket_id`, `note_id`, `saved_name`, `real_name`, `size`, `type`, `download_count`) + VALUES ('" . hesk_dbEscape($attachment->ticketTrackingId) . "', NULL, '" . hesk_dbEscape($attachment->savedName) . "', + '" . hesk_dbEscape($attachment->displayName) . "', " . intval($attachment->fileSize) . ", '" . intval($attachment->type) . "', 0)"); + + $attachmentId = hesk_dbInsertID(); + + $this->close(); + + return $attachmentId; + } + + function getAttachmentById($id, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "attachments` + WHERE `att_id` = " . intval($id)); + + if (hesk_dbNumRows($rs) === 0) { + return null; + } + + $row = hesk_dbFetchAssoc($rs); + + $attachment = new Attachment(); + $attachment->id = $row['att_id']; + $attachment->savedName = $row['saved_name']; + $attachment->displayName = $row['real_name']; + $attachment->downloadCount = $row['download_count']; + $attachment->fileSize = $row['size']; + + $this->close(); + + return $attachment; + } + + function deleteAttachment($attachmentId, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "attachments` + WHERE `att_id` = " . intval($attachmentId)); + + $this->close(); + } +} \ No newline at end of file diff --git a/api/DataAccess/Categories/CategoryGateway.php b/api/DataAccess/Categories/CategoryGateway.php new file mode 100644 index 00000000..4fd35c7b --- /dev/null +++ b/api/DataAccess/Categories/CategoryGateway.php @@ -0,0 +1,43 @@ +init(); + + $sql = 'SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'categories`'; + + $response = hesk_dbQuery($sql); + + $results = array(); + while ($row = hesk_dbFetchAssoc($response)) { + $category = new Category(); + + $category->id = intval($row['id']); + $category->name = $row['name']; + $category->catOrder = intval($row['cat_order']); + $category->autoAssign = $row['autoassign'] == 1; + $category->type = intval($row['type']); + $category->usage = intval($row['usage']); + $category->backgroundColor = $row['background_color']; + $category->foregroundColor = $row['foreground_color']; + $category->displayBorder = $row['display_border_outline'] === '1'; + $category->priority = intval($row['priority']); + $category->manager = intval($row['manager']) == 0 ? NULL : intval($row['manager']); + $results[$category->id] = $category; + } + + $this->close(); + + return $results; + } +} \ No newline at end of file diff --git a/api/DataAccess/CommonDao.php b/api/DataAccess/CommonDao.php new file mode 100644 index 00000000..f98056fb --- /dev/null +++ b/api/DataAccess/CommonDao.php @@ -0,0 +1,22 @@ +log(Severity::DEBUG, $location, $message, $stackTrace, $userContext, $heskSettings); + } + + function logInfo($location, $message, $stackTrace, $userContext, $heskSettings) { + return $this->log(Severity::INFO, $location, $message, $stackTrace, $userContext, $heskSettings); + } + + function logWarning($location, $message, $stackTrace, $userContext, $heskSettings) { + return $this->log(Severity::WARNING, $location, $message, $stackTrace, $userContext, $heskSettings); + } + + function logError($location, $message, $stackTrace, $userContext, $heskSettings) { + return $this->log(Severity::ERROR, $location, $message, $stackTrace, $userContext, $heskSettings); + } + + /** + * @param $severity int (from Severity) + * @param $location string + * @param $message string + * @param $userContext UserContext + * @param $heskSettings array + * @return int|null|string The inserted ID, or null on failure. + */ + private function log($severity, $location, $message, $stackTrace, $userContext, $heskSettings) { + $this->init(); + + hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "logging` (`username`, `message`, `severity`, `location`, `timestamp`, `stack_trace`) + VALUES ('" . hesk_dbEscape($userContext->username) . "', + '" . hesk_dbEscape(addslashes($message)) . "', + " . intval($severity) . ", + '" . hesk_dbEscape(addslashes($location)) . "', + NOW(), + '" . hesk_dbEscape(addslashes($stackTrace)) . "')"); + + $insertedId = hesk_dbInsertID(); + + $this->close(); + + return $insertedId; + } +} \ No newline at end of file diff --git a/api/DataAccess/Logging/Severity.php b/api/DataAccess/Logging/Severity.php new file mode 100644 index 00000000..46124c35 --- /dev/null +++ b/api/DataAccess/Logging/Severity.php @@ -0,0 +1,11 @@ +init(); + + $columns = '`t1`.`id`, `t1`.`image_url`, `t1`.`font_icon`, `t1`.`place`, `t1`.`url`, `t1`.`sort`, + `t2`.`language`, `t2`.`text`, `t2`.`subtext`'; + + $rs = hesk_dbQuery("SELECT {$columns} FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` AS `t1` + INNER JOIN `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element_to_text` AS `t2` + ON `t1`.`id` = `t2`.`nav_element_id` + ORDER BY `t1`.`place` ASC, `t1`.`sort` ASC"); + + $elements = array(); + + /* @var $element CustomNavElement */ + $element = null; + $previousId = -1; + while ($row = hesk_dbFetchAssoc($rs)) { + $id = intval($row['id']); + if ($previousId !== $id) { + if ($element !== null) { + $elements[] = $element; + } + $element = new CustomNavElement(); + $element->id = $id; + $element->place = intval($row['place']); + $element->imageUrl = $row['image_url']; + $element->fontIcon = $row['font_icon']; + $element->url = $row['url']; + $element->sort = $row['sort']; + $element->text = array(); + $element->subtext = array(); + } + + $element->text[$row['language']] = $row['text']; + $element->subtext[$row['language']] = $row['subtext']; + + $previousId = $id; + } + + if ($element !== null) { + $elements[] = $element; + } + + $this->close(); + + return $elements; + } + + /** + * @param $id int + * @param $heskSettings array + */ + function deleteCustomNavElement($id, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element_to_text` + WHERE `nav_element_id` = " . intval($id)); + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + WHERE `id` = " . intval($id)); + + $this->close(); + } + + /** + * @param $element CustomNavElement + * @param $heskSettings array + */ + function saveCustomNavElement($element, $heskSettings) { + $this->init(); + + //-- Delete previous records - easier than inserting/updating + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element_to_text` + WHERE `nav_element_id` = " . intval($element->id)); + + $languageTextAndSubtext = array(); + foreach ($element->text as $key => $text) { + $languageTextAndSubtext[$key]['text'] = $text; + } + foreach ($element->subtext as $key => $subtext) { + $languageTextAndSubtext[$key]['subtext'] = $subtext; + } + + foreach ($languageTextAndSubtext as $key => $values) { + $subtext = 'NULL'; + if (isset($values['subtext'])) { + $subtext = "'" . hesk_dbEscape($values['subtext']) . "'"; + } + hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element_to_text` + (`nav_element_id`, `language`, `text`, `subtext`) VALUES (" . intval($element->id) . ", + '" . hesk_dbEscape($key) . "', + '" . hesk_dbEscape($values['text']) . "', + " . $subtext . ")"); + } + + $imageUrl = $element->imageUrl == null ? 'NULL' : "'" . hesk_dbEscape($element->imageUrl) . "'"; + $fontIcon = $element->fontIcon == null ? 'NULL' : "'" . hesk_dbEscape($element->fontIcon) . "'"; + hesk_dbQuery("UPDATE `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + SET `image_url` = {$imageUrl}, + `font_icon` = {$fontIcon}, + `url` = '" . hesk_dbEscape($element->url) . "', + `sort` = " . intval($element->sort) . ", + `place` = " . intval($element->place) . + " WHERE `id` = " . intval($element->id)); + + $this->close(); + } + + /** + * @param $element CustomNavElement + * @param $heskSettings array + * @return CustomNavElement + */ + function createCustomNavElement($element, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT MAX(`sort`) AS `sort` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + WHERE `place` = " . intval($element->place)); + $maxSort = hesk_dbFetchAssoc($rs); + $sortValue = intval($maxSort['sort']) + 1; + + $imageUrl = $element->imageUrl == null ? 'NULL' : "'" . hesk_dbEscape($element->imageUrl) . "'"; + $fontIcon = $element->fontIcon == null ? 'NULL' : "'" . hesk_dbEscape($element->fontIcon) . "'"; + hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + (`image_url`, `font_icon`, `place`, `sort`, `url`) + VALUES ({$imageUrl}, {$fontIcon}, " . intval($element->place) . ", " . $sortValue . ", '" . hesk_dbEscape($element->url) . "')"); + + $element->id = hesk_dbInsertID(); + + + $languageTextAndSubtext = array(); + foreach ($element->text as $key => $text) { + $languageTextAndSubtext[$key]['text'] = $text; + } + foreach ($element->subtext as $key => $subtext) { + $languageTextAndSubtext[$key]['subtext'] = $subtext; + } + + foreach ($languageTextAndSubtext as $key => $values) { + $subtext = 'NULL'; + if (isset($values['subtext'])) { + $subtext = "'" . hesk_dbEscape($values['subtext']) . "'"; + } + hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element_to_text` + (`nav_element_id`, `language`, `text`, `subtext`) VALUES (" . intval($element->id) . ", + '" . hesk_dbEscape($key) . "', + '" . hesk_dbEscape($values['text']) . "', + " . $subtext . ")"); + } + + $this->close(); + + return $element; + } + + + function resortAllElements($heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT `id` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + ORDER BY `place` ASC, `sort` ASC"); + + $sortValue = 10; + while ($row = hesk_dbFetchAssoc($rs)) { + hesk_dbQuery("UPDATE `" . hesk_dbEscape($heskSettings['db_pfix']) . "custom_nav_element` + SET `sort` = " . intval($sortValue) . " + WHERE `id` = " . intval($row['id'])); + + $sortValue += 10; + } + + $this->close(); + } +} \ No newline at end of file diff --git a/api/DataAccess/Security/BanGateway.php b/api/DataAccess/Security/BanGateway.php new file mode 100644 index 00000000..74cacdb7 --- /dev/null +++ b/api/DataAccess/Security/BanGateway.php @@ -0,0 +1,77 @@ +init(); + + $rs = hesk_dbQuery("SELECT `bans`.`id` AS `id`, `bans`.`email` AS `email`, + `users`.`id` AS `banned_by`, `bans`.`dt` AS `dt` + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "banned_emails` AS `bans` + LEFT JOIN `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` AS `users` + ON `bans`.`banned_by` = `users`.`id` + AND `users`.`active` = '1'"); + + $bannedEmails = array(); + + while ($row = hesk_dbFetchAssoc($rs)) { + $bannedEmail = new BannedEmail(); + $bannedEmail->id = intval($row['id']); + $bannedEmail->email = $row['email']; + $bannedEmail->bannedById = $row['banned_by'] === null ? null : intval($row['banned_by']); + $bannedEmail->dateBanned = $row['dt']; + + $bannedEmails[$bannedEmail->id] = $bannedEmail; + } + + $this->close(); + + return $bannedEmails; + } + + /** + * @param $heskSettings + * @return BannedIp[] + */ + function getIpBans($heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT `bans`.`id` AS `id`, `bans`.`ip_from` AS `ip_from`, + `bans`.`ip_to` AS `ip_to`, `bans`.`ip_display` AS `ip_display`, + `users`.`id` AS `banned_by`, `bans`.`dt` AS `dt` + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "banned_ips` AS `bans` + LEFT JOIN `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` AS `users` + ON `bans`.`banned_by` = `users`.`id` + AND `users`.`active` = '1'"); + + $bannedIps = array(); + + while ($row = hesk_dbFetchAssoc($rs)) { + $bannedIp = new BannedIp(); + $bannedIp->id = intval($row['id']); + $bannedIp->ipFrom = intval($row['ip_from']); + $bannedIp->ipTo = intval($row['ip_to']); + $bannedIp->ipDisplay = $row['ip_display']; + $bannedIp->bannedById = $row['banned_by'] === null ? null : intval($row['banned_by']); + $bannedIp->dateBanned = $row['dt']; + + $bannedIps[$bannedIp->id] = $bannedIp; + } + + $this->close(); + + return $bannedIps; + } +} \ No newline at end of file diff --git a/api/DataAccess/Security/UserGateway.php b/api/DataAccess/Security/UserGateway.php new file mode 100644 index 00000000..e836f18a --- /dev/null +++ b/api/DataAccess/Security/UserGateway.php @@ -0,0 +1,123 @@ +init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` WHERE `id` = ( + SELECT `user_id` + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "user_api_tokens` + WHERE `token` = '" . hesk_dbEscape($hashedToken) . "' + ) AND `active` = '1'"); + + if (hesk_dbNumRows($rs) === 0) { + $this->close(); + return null; + } + + $row = hesk_dbFetchAssoc($rs); + + $this->close(); + + return $row; + } + + function getUserById($id, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` WHERE `id` = " . intval($id)); + + if (hesk_dbNumRows($rs) === 0) { + $this->close(); + return null; + } + + $user = UserContext::fromDataRow(hesk_dbFetchAssoc($rs)); + + $this->close(); + + return $user; + } + + /** + * @param $heskSettings array + * @return UserContext[] + */ + function getUsersByNumberOfOpenTicketsForAutoassign($heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT `t1`.*, + (SELECT COUNT(*) FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` + WHERE `owner`=`t1`.`id` + AND `status` IN ( + SELECT `ID` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "statuses` + WHERE `IsClosed` = 0 + ) + ) AS `open_tickets` + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` AS `t1` + WHERE `t1`.`autoassign` = '1' ORDER BY `open_tickets` ASC, RAND()"); + + $users = array(); + + while ($row = hesk_dbFetchAssoc($rs)) { + $user = UserContext::fromDataRow($row); + $users[] = $user; + } + + $this->close(); + + return $users; + } + + /** + * @param $heskSettings array + * @return UserContext[] + */ + function getUsersForNewTicketNotification($heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` WHERE `notify_new_unassigned` = '1' AND `active` = '1'"); + + $users = array(); + while ($row = hesk_dbFetchAssoc($rs)) { + $users[] = UserContext::fromDataRow($row); + } + + $this->close(); + + return $users; + } + + function getManagerForCategory($categoryId, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "users` + WHERE `id` = ( + SELECT `manager` + FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "categories` + WHERE `id` = " . intval($categoryId) . ")"); + + if (hesk_dbNumRows($rs) === 0) { + $this->close(); + return null; + } + + $user = UserContext::fromDataRow(hesk_dbFetchAssoc($rs)); + + $this->close(); + + return $user; + } +} \ No newline at end of file diff --git a/api/DataAccess/Settings/ModsForHeskSettingsGateway.php b/api/DataAccess/Settings/ModsForHeskSettingsGateway.php new file mode 100644 index 00000000..aa56b229 --- /dev/null +++ b/api/DataAccess/Settings/ModsForHeskSettingsGateway.php @@ -0,0 +1,23 @@ +init(); + + $rs = hesk_dbQuery("SELECT `Key`, `Value` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "settings` WHERE `Key` <> 'modsForHeskVersion'"); + + $settings = array(); + while ($row = hesk_dbFetchAssoc($rs)) { + $settings[$row['Key']] = $row['Value']; + } + + $this->close(); + + return $settings; + } +} \ No newline at end of file diff --git a/api/DataAccess/Statuses/StatusGateway.php b/api/DataAccess/Statuses/StatusGateway.php new file mode 100644 index 00000000..c18e9b19 --- /dev/null +++ b/api/DataAccess/Statuses/StatusGateway.php @@ -0,0 +1,56 @@ +init(); + + $metaRs = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($heskSettings['db_pfix']) . 'statuses` + WHERE `' . $defaultAction . '` = 1'); + if (hesk_dbNumRows($metaRs) === 0) { + return null; + } + $row = hesk_dbFetchAssoc($metaRs); + + $languageRs = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($heskSettings['db_pfix']) . 'text_to_status_xref` + WHERE `status_id` = ' . intval($row['ID'])); + + $status = Status::fromDatabase($row, $languageRs); + + $this->close(); + + return $status; + } + + /** + * @param $heskSettings array + * @return Status[] + */ + function getStatuses($heskSettings) { + $this->init(); + + $metaRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "statuses`"); + + $statuses = array(); + while ($row = hesk_dbFetchAssoc($metaRs)) { + $languageRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "text_to_status_xref` + WHERE `status_id` = " . intval($row['ID'])); + + $statuses[] = Status::fromDatabase($row, $languageRs); + } + + $this->close(); + + return $statuses; + } +} \ No newline at end of file diff --git a/api/DataAccess/Tickets/TicketGateway.php b/api/DataAccess/Tickets/TicketGateway.php new file mode 100644 index 00000000..1645618b --- /dev/null +++ b/api/DataAccess/Tickets/TicketGateway.php @@ -0,0 +1,361 @@ +init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `id` = " . intval($id)); + + if (hesk_dbNumRows($rs) === 0) { + return null; + } + + $row = hesk_dbFetchAssoc($rs); + $linkedTicketsRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `parent` = " . intval($id)); + + $repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `replyto` = " . intval($id) . " ORDER BY `id` ASC"); + + $ticket = Ticket::fromDatabaseRow($row, $linkedTicketsRs, $repliesRs, $heskSettings); + + $this->close(); + + return $ticket; + } + + /** + * @param $emailAddress string + * @param $heskSettings array + * @return array|null + */ + function getTicketsByEmail($emailAddress, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` + WHERE `email` = '" . hesk_dbEscape($emailAddress) . "'"); + + if (hesk_dbNumRows($rs) === 0) { + return null; + } + + $tickets = array(); + + while ($row = hesk_dbFetchAssoc($rs)) { + $linkedTicketsRs = + hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `parent` = " . intval($row['id'])); + $repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `replyto` = " . intval($row['id']) . " ORDER BY `id` ASC"); + + $tickets[] = Ticket::fromDatabaseRow($row, $linkedTicketsRs, $repliesRs, $heskSettings); + } + + $this->close(); + + return $tickets; + } + + /** + * @param $trackingId string + * @param $heskSettings array + * @return bool + */ + function doesTicketExist($trackingId, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT 1 FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` + WHERE `trackid` = '" . hesk_dbEscape($trackingId) . "'"); + + $ticketExists = hesk_dbNumRows($rs) > 0; + + $this->close(); + + return $ticketExists; + } + + /** + * @param $trackingId string + * @param $heskSettings array + * @return Ticket|null + */ + function getTicketByTrackingId($trackingId, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `trackid` = " . intval($trackingId)); + if (hesk_dbNumRows($rs) === 0) { + return null; + } + + $row = hesk_dbFetchAssoc($rs); + $linkedTicketsRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `parent` = " . intval($trackingId)); + $repliesRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `replyto` = " . intval($row['id']) . " ORDER BY `id` ASC"); + + $ticket = Ticket::fromDatabaseRow($row, $linkedTicketsRs, $repliesRs, $heskSettings); + + $this->close(); + + return $ticket; + } + + /** + * @param $trackingId string + * @param $heskSettings array + * @return Ticket|null + */ + function getTicketByMergedTrackingId($trackingId, $heskSettings) { + $this->init(); + + $rs = hesk_dbQuery("SELECT `trackid` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `merged` LIKE '%#" . hesk_dbEscape($trackingId) . "#%'"); + if (hesk_dbNumRows($rs) === 0) { + return null; + } + $row = hesk_dbFetchAssoc($rs); + $actualTrackingId = $row['trackid']; + + $this->close(); + + return $this->getTicketByTrackingId($actualTrackingId, $heskSettings); + } + + /** + * @param $ticket Ticket + * @param $isEmailVerified + * @param $heskSettings + * @return TicketGatewayGeneratedFields + */ + function createTicket($ticket, $isEmailVerified, $heskSettings) { + $this->init(); + + $dueDate = $ticket->dueDate ? "'{$ticket->dueDate}'" : "NULL"; + // Prepare SQL for custom fields + $customWhere = ''; + $customWhat = ''; + + for ($i=1; $i<=50; $i++) + { + $customWhere .= ", `custom{$i}`"; + $customWhat .= ", '" . (isset($ticket->customFields[$i]) ? hesk_dbEscape($ticket->customFields[$i]) : '') . "'"; + } + + $suggestedArticles = 'NULL'; + if ($ticket->suggestedArticles !== null && !empty($ticket->suggestedArticles)) { + $suggestedArticles = "'" .implode(',', $ticket->suggestedArticles) . "'"; + } + + $latitude = $ticket->location !== null + && isset($ticket->location[0]) + && $ticket->location[0] !== null ? $ticket->location[0] : 'E-0'; + $longitude = $ticket->location !== null + && isset($ticket->location[1]) + && $ticket->location[1] !== null ? $ticket->location[1] : 'E-0'; + $userAgent = $ticket->userAgent !== null ? $ticket->userAgent : ''; + $screenResolutionWidth = $ticket->screenResolution !== null + && isset($ticket->screenResolution[0]) + && $ticket->screenResolution[0] !== null ? intval($ticket->screenResolution[0]) : 'NULL'; + $screenResolutionHeight = $ticket->screenResolution !== null + && isset($ticket->screenResolution[1]) + && $ticket->screenResolution[1] !== null ? intval($ticket->screenResolution[1]) : 'NULL'; + + $ipAddress = $ticket->ipAddress !== null + && $ticket->ipAddress !== '' ? $ticket->ipAddress : ''; + + $tableName = $isEmailVerified ? 'tickets' : 'stage_tickets'; + + $sql = "INSERT INTO `" . hesk_dbEscape($heskSettings['db_pfix']) . $tableName ."` + ( + `trackid`, + `name`, + `email`, + `category`, + `priority`, + `subject`, + `message`, + `dt`, + `lastchange`, + `articles`, + `ip`, + `language`, + `openedby`, + `owner`, + `attachments`, + `merged`, + `status`, + `latitude`, + `longitude`, + `html`, + `user_agent`, + `screen_resolution_height`, + `screen_resolution_width`, + `due_date`, + `history` + {$customWhere} + ) + VALUES + ( + '" . hesk_dbEscape($ticket->trackingId) . "', + '" . hesk_dbEscape($ticket->name) . "', + '" . hesk_dbEscape($ticket->email) . "', + '" . intval($ticket->categoryId) . "', + '" . intval($ticket->priorityId) . "', + '" . hesk_dbEscape($ticket->subject) . "', + '" . hesk_dbEscape($ticket->message) . "', + NOW(), + NOW(), + " . $suggestedArticles . ", + '" . hesk_dbEscape($ipAddress) . "', + '" . hesk_dbEscape($ticket->language) . "', + '" . intval($ticket->openedBy) . "', + '" . intval($ticket->ownerId) . "', + '" . hesk_dbEscape($ticket->getAttachmentsForDatabase()) . "', + '', + " . intval($ticket->statusId) . ", + '" . hesk_dbEscape($latitude) . "', + '" . hesk_dbEscape($longitude) . "', + '" . hesk_dbEscape($ticket->usesHtml) . "', + '" . hesk_dbEscape($userAgent) . "', + " . hesk_dbEscape($screenResolutionHeight) . ", + " . hesk_dbEscape($screenResolutionWidth) . ", + {$dueDate}, + '" . hesk_dbEscape($ticket->auditTrailHtml) . "' + {$customWhat} + ) + "; + + hesk_dbQuery($sql); + $id = hesk_dbInsertID(); + + $rs = hesk_dbQuery('SELECT `dt`, `lastchange` FROM `' . hesk_dbEscape($heskSettings['db_pfix']) . $tableName .'` WHERE `id` = ' . intval($id)); + $row = hesk_dbFetchAssoc($rs); + + $generatedFields = new TicketGatewayGeneratedFields(); + $generatedFields->id = $id; + $generatedFields->dateCreated = $row['dt']; + $generatedFields->dateModified = $row['lastchange']; + + $this->close(); + + return $generatedFields; + } + + /** + * @param $ticketId int + * @param $attachments Attachment[] + * @param $heskSettings array + * + * Crappy logic that should just be pulled from the attachments table, but using for backwards compatibility + */ + function updateAttachmentsForTicket($ticketId, $attachments, $heskSettings) { + $this->init(); + $this->updateAttachmentsFor($ticketId, $attachments, AttachmentType::MESSAGE, $heskSettings); + $this->close(); + } + + private function updateAttachmentsFor($id, $attachments, $attachmentType, $heskSettings) { + $attachmentStrings = array(); + foreach ($attachments as $attachment) { + $attachmentStrings[] = "{$attachment->id}#{$attachment->fileName}#{$attachment->savedName}"; + } + $attachmentStringToSave = implode(',', $attachmentStrings); + + $tableName = $attachmentType == AttachmentType::MESSAGE ? 'tickets' : 'replies'; + + hesk_dbQuery("UPDATE `" . hesk_dbEscape($heskSettings['db_pfix']) . $tableName . "` + SET `attachments` = '" . hesk_dbEscape($attachmentStringToSave) . "' + WHERE `id` = " . intval($id)); + } + + /** + * @param $replyId int + * @param $attachments Attachment[] + * @param $heskSettings array + * + * Crappy logic that should just be pulled from the attachments table, but using for backwards compatibility + */ + function updateAttachmentsForReply($replyId, $attachments, $heskSettings) { + $this->init(); + $this->updateAttachmentsFor($replyId, $attachments, AttachmentType::REPLY, $heskSettings); + $this->close(); + } + + function deleteRepliesForTicket($ticketId, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "replies` WHERE `replyto` = " . intval($ticketId)); + + $this->close(); + } + + function deleteReplyDraftsForTicket($ticketId, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "reply_drafts` WHERE `ticket`=" . intval($ticketId)); + + $this->close(); + } + + function deleteNotesForTicket($ticketId, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "notes` WHERE `ticket`='" . intval($ticketId) . "'"); + + $this->close(); + } + + /** + * @param $ticketId int + * @param $heskSettings array + */ + function deleteTicket($ticketId, $heskSettings) { + $this->init(); + + hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `id` = " . intval($ticketId)); + + $this->close(); + } + + /** + * @param $ticket Ticket + * @param $heskSettings array + */ + function updateBasicTicketInfo($ticket, $heskSettings) { + $this->init(); + + // Escaped vars + $subject = hesk_dbEscape($ticket->subject); + $message = hesk_dbEscape($ticket->message); + $language = hesk_dbEscape($ticket->language); + $name = hesk_dbEscape($ticket->name); + $email = hesk_dbEscape($ticket->email); + + // Prepare SQL for custom fields + $customSql = ''; + + for ($i=1; $i<=50; $i++) + { + $customSql .= ", `custom{$i}` = '" . (isset($ticket->customFields[$i]) ? hesk_dbEscape($ticket->customFields[$i]) : '') . "'"; + } + + hesk_dbQuery("UPDATE `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` + SET `subject` = '{$subject}', + `message` = '{$message}', + `language` = '{$language}', + `name` = '{$name}', + `email` = '{$email}', + `html` = " . ($ticket->usesHtml ? 1 : 0) . ", + {$customSql} + WHERE `id` = " . intval($ticket->id)); + + $this->close(); + } +} \ No newline at end of file diff --git a/api/DataAccess/Tickets/VerifiedEmailGateway.php b/api/DataAccess/Tickets/VerifiedEmailGateway.php new file mode 100644 index 00000000..4fa0667b --- /dev/null +++ b/api/DataAccess/Tickets/VerifiedEmailGateway.php @@ -0,0 +1,16 @@ +init(); + + $rs = hesk_dbQuery("SELECT 1 FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "verified_emails` WHERE `Email` = '" . hesk_dbEscape($emailAddress) . "'"); + + return hesk_dbNumRows($rs) > 0; + } +} \ No newline at end of file diff --git a/api/Link.php b/api/Link.php new file mode 100644 index 00000000..6ae9a884 --- /dev/null +++ b/api/Link.php @@ -0,0 +1,211 @@ + $routeDesc ){ + $routePath = preg_replace( $regex, $replacements, $routePath ); + if( preg_match( '#^/?' . $routePath . '/?$#', $path, $matches ) ){ + if( is_array( $routeDesc ) ) { + $handler = $routeDesc[0]; + if( isset( $routeDesc[2] )) { + $middleware = $routeDesc[2]; + } + } + else + $handler = $routeDesc; + $matched = $matches; + break; + } + } + } + unset( $matched[0] ); + + if( isset($middleware) ){ + $newMatched = self::callFunction( $middleware, $matched, $method ); + /* If new wildcard param are there pass them to main handler */ + if( $newMatched ) { + self::callFunction( $handler, $newMatched, $method ); + } else { + self::callFunction( $handler, $matched, $method ); + } + } else { + self::callFunction( $handler, $matched, $method ); + } + + /* Call all the function that are to be executed after routing */ + foreach( self::$afterFuncs as $afterFunc ) + if( $afterFunc[1] ) { + call_user_func_array( $afterFunc[0] , $afterFunc[1] ); + } else { + call_user_func( $afterFunc[0] ); + } + } + + /** + * Static function that helps you generate links effortlessly and pass parameters to them, thus enabling to generate dynamic links + * + * @param string $name name of the route for which the link has to be generated + * @param array $params An array of parameters that are replaced in the route if it contains wildcards + * For e.g. if route is /name/{i}/{a} and parameters passed are 1, aps then link generated will be /name/1/aps + */ + public static function route( $name, $params = array() ) + { + $href = null; + foreach ( self::$routes as $routePath => $routeDesc ) { + if( is_array( $routeDesc ) ){ + if( $name == $routeDesc[1] ){ + $href = $routePath; + for( $i = 0; $i < count($params); $i++){ + $href = preg_replace('#{(.*?)}#', $params[$i], $href, 1); + } + } + } + } + return $href; + } + + /** + * Static function to handle cases when route is not found, call handler of 404 if defined else + * sends a 404 header + */ + public static function handle404() + { + /* Call '404' route if it exists */ + if( isset ( self::$routes['404'] ) ) { + call_user_func( self::$routes['404'] ); + } else { + header($_SERVER["SERVER_PROTOCOL"]." 404 Not Found"); + } + } + + /** + * Static function to handle both middlewares' call and main handler's call. + * + * @param array|string $handler Handler that will handle the routes call or middleware + * @param array $matched The parameters that we get from the route wildcard + * @return array $newParams The parameters return in the case of middleware if you intend to + * the wildcards that were originally passed, this newParams will + * be next passed to main handler + */ + public static function callFunction( $handler , $matched, $method ) + { + if ( $handler ) { + if ( is_callable( $handler ) ) { + $newParams = call_user_func_array( $handler, $matched ) ; + } else { + + /* Check if class exists in the case user is using RESTful pattern */ + + if( class_exists( $handler ) ) { + $instanceOfHandler = new $handler(); // Won't work in case of middleware since we aren't using RESTful in that + } else { + print_r('Class or function ' . $handler . ' not found'); + header($_SERVER['SERVER_PROTOCOL'] . ' 500 Internal Server Error', true, 500); + die(); + } + } + } else { + self::handle404(); + } + + if( isset( $instanceOfHandler ) ) { + if( method_exists( $instanceOfHandler, $method ) ) { + $newParams = call_user_func_array( array( $instanceOfHandler, $method ), $matched ); + } + } + if( isset( $newParams ) && $newParams ) { + return $newParams; + } + } + + /** + * Static function to add functions that are to be excuted before each routing, must be called before Link::all + * + * @param string $funcName Name of the funtion to be called upon before + * @param array $params Array of parameters that are to be passed to before function, can be null but if not + * it must be an array + */ + public static function before( $funcName, $params = null ) + { + array_push( self::$beforeFuncs, [ $funcName, $params ]); + } + + /** + * Static function to add functions that are to be excuted after each routing, must be called before Link::all + * + * @param string $funcName Name of the funtion to be called upon after + * @param array $params Array of parameters that are to be passed to after function, can be null but if not + * it must be an array + */ + public static function after( $funcName, $params = null ) + { + array_push( self::$afterFuncs, [ $funcName, $params ]); + } +} \ No newline at end of file diff --git a/api/Tests/AutoLoader.php b/api/Tests/AutoLoader.php new file mode 100644 index 00000000..6a72f7ec --- /dev/null +++ b/api/Tests/AutoLoader.php @@ -0,0 +1,38 @@ +isDir() && !$file->isLink() && !$file->isDot()) { + // recurse into directories other than a few special ones + self::registerDirectory($file->getPathname()); + } elseif (substr($file->getFilename(), -4) === '.php') { + // save the class name / path of a .php file found + $className = substr($file->getFilename(), 0, -4); + AutoLoader::registerClass($className, $file->getPathname()); + } + } + } + + public static function registerClass($className, $fileName) { + AutoLoader::$classNames[$className] = $fileName; + } + + public static function loadClass($className) { + if (isset(AutoLoader::$classNames[$className])) { + require_once(AutoLoader::$classNames[$className]); + } + } + +} + +spl_autoload_register(array('AutoLoader', 'loadClass')); \ No newline at end of file diff --git a/api/Tests/BusinessLogic/Attachments/AttachmentHandlerTest.php b/api/Tests/BusinessLogic/Attachments/AttachmentHandlerTest.php new file mode 100644 index 00000000..7ee2eb84 --- /dev/null +++ b/api/Tests/BusinessLogic/Attachments/AttachmentHandlerTest.php @@ -0,0 +1,330 @@ +ticketGateway = $this->createMock(TicketGateway::class); + $this->attachmentGateway = $this->createMock(AttachmentGateway::class); + $this->fileWriter = $this->createMock(FileWriter::class); + $this->fileDeleter = $this->createMock(FileDeleter::class); + $this->userToTicketChecker = $this->createMock(UserToTicketChecker::class); + $this->heskSettings = array( + 'attach_dir' => 'attachments', + 'attachments' => array( + 'allowed_types' => array('.txt'), + 'max_size' => 999 + ) + ); + + $this->attachmentHandler = new AttachmentHandler($this->ticketGateway, + $this->attachmentGateway, + $this->fileWriter, + $this->userToTicketChecker, + $this->fileDeleter); + $this->createAttachmentForTicketModel = new CreateAttachmentForTicketModel(); + $this->createAttachmentForTicketModel->attachmentContents = base64_encode('string'); + $this->createAttachmentForTicketModel->displayName = 'DisplayName.txt'; + $this->createAttachmentForTicketModel->ticketId = 1; + $this->createAttachmentForTicketModel->type = AttachmentType::MESSAGE; + $this->userContext = new UserContext(); + } + + function testThatValidateThrowsAnExceptionWhenTheAttachmentBodyIsNull() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->attachmentContents = null; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/CONTENTS_EMPTY/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheAttachmentBodyIsEmpty() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->attachmentContents = ''; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/CONTENTS_EMPTY/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheAttachmentBodyIsInvalidBase64() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->attachmentContents = 'invalid base 64'; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/CONTENTS_NOT_BASE_64/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheDisplayNameIsNull() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->displayName = null; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/DISPLAY_NAME_EMPTY/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheDisplayNameIsEmpty() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->displayName = ''; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/DISPLAY_NAME_EMPTY/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheTicketIdIsNull() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->ticketId = null; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/TICKET_ID_MISSING/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheTicketIdIsANonPositiveInteger() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->ticketId = 0; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/TICKET_ID_MISSING/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheFileExtensionIsNotPermitted() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->heskSettings['attachments']['allowed_types'] = array('.gif'); + $this->createAttachmentForTicketModel->ticketId = 0; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/EXTENSION_NOT_PERMITTED/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testThatValidateThrowsAnExceptionWhenTheFileSizeIsLargerThanMaxPermitted() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->attachmentContents = base64_encode("msg"); + $this->heskSettings['attachments']['max_size'] = 1; + + //-- Assert + $this->expectException(ValidationException::class); + $this->expectExceptionMessageRegExp('/FILE_SIZE_TOO_LARGE/'); + + //-- Act + $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + } + + function testItSavesATicketWithTheProperProperties() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->ticketId = 1; + $ticket = new Ticket(); + $ticket->trackingId = 'ABC-DEF-1234'; + $this->ticketGateway->method('getTicketById')->with(1, $this->anything())->willReturn($ticket); + + $ticketAttachment = new TicketAttachment(); + $ticketAttachment->displayName = $this->createAttachmentForTicketModel->displayName; + $ticketAttachment->ticketTrackingId = $ticket->trackingId; + $ticketAttachment->type = 0; + $ticketAttachment->downloadCount = 0; + $ticketAttachment->id = 50; + + $this->attachmentGateway->method('createAttachmentForTicket')->willReturn(50); + + + //-- Act + $actual = $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + + //-- Assert + self::assertThat($actual->id, self::equalTo(50)); + self::assertThat($actual->downloadCount, self::equalTo(0)); + self::assertThat($actual->type, self::equalTo(AttachmentType::MESSAGE)); + self::assertThat($actual->ticketTrackingId, self::equalTo($ticket->trackingId)); + self::assertThat($actual->displayName, self::equalTo($this->createAttachmentForTicketModel->displayName)); + } + + function testItSavesTheFileToTheFileSystem() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + $this->createAttachmentForTicketModel->ticketId = 1; + $ticket = new Ticket(); + $ticket->trackingId = 'ABC-DEF-1234'; + $this->ticketGateway->method('getTicketById')->with(1, $this->anything())->willReturn($ticket); + + $ticketAttachment = new TicketAttachment(); + $ticketAttachment->displayName = $this->createAttachmentForTicketModel->displayName; + $ticketAttachment->ticketTrackingId = $ticket->trackingId; + $ticketAttachment->type = AttachmentType::MESSAGE; + $ticketAttachment->downloadCount = 0; + $ticketAttachment->id = 50; + + $this->fileWriter->method('writeToFile')->willReturn(1024); + $this->attachmentGateway->method('createAttachmentForTicket')->willReturn(50); + + + //-- Act + $actual = $this->attachmentHandler->createAttachmentForTicket($this->createAttachmentForTicketModel, $this->userContext, $this->heskSettings); + + //-- Assert + self::assertThat($actual->fileSize, self::equalTo(1024)); + } + + //-- TODO Test UserToTicketChecker + + function testDeleteThrowsAnExceptionWhenTheUserDoesNotHaveAccessToTheTicket() { + //-- Arrange + $ticketId = 1; + $ticket = new Ticket(); + $this->ticketGateway->method('getTicketById') + ->with($ticketId, $this->heskSettings)->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser') + ->with($this->userContext, $ticket, $this->heskSettings, array(UserPrivilege::CAN_EDIT_TICKETS)) + ->willReturn(false); + + //-- Assert + $this->expectException(\Exception::class); + $this->expectExceptionMessage("User does not have access to ticket {$ticketId} being created / edited!"); + + //-- Act + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, 1, $this->userContext, $this->heskSettings); + } + + function testDeleteActuallyDeletesTheFile() { + //-- Arrange + $ticketId = 1; + $ticket = new Ticket(); + $attachment = new Attachment(); + $attachment->id = 5; + $attachment->savedName = 'foobar.txt'; + $this->heskSettings['attach_dir'] = 'attach-dir'; + $ticket->attachments = array($attachment); + $ticket->replies = array(); + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->fileDeleter->expects($this->once())->method('deleteFile')->with('foobar.txt', 'attach-dir'); + + //-- Act + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, 5, $this->userContext, $this->heskSettings); + } + + function testDeleteUpdatesTheTicketItselfAndSavesIt() { + //-- Arrange + $ticketId = 1; + $ticket = new Ticket(); + $ticket->replies = array(); + $attachment = new Attachment(); + $attachment->id = 5; + $attachment->savedName = 'foobar.txt'; + $this->heskSettings['attach_dir'] = 'attach-dir'; + $ticket->attachments = array($attachment); + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('updateAttachmentsForTicket'); + + //-- Act + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, 5, $this->userContext, $this->heskSettings); + } + + function testDeleteHandlesReplies() { + //-- Arrange + $ticketId = 1; + $ticket = new Ticket(); + $reply = new Reply(); + $reply->id = 10; + $attachment = new Attachment(); + $attachment->id = 5; + $attachment->savedName = 'foobar.txt'; + $this->heskSettings['attach_dir'] = 'attach-dir'; + $reply->attachments = array($attachment); + $ticket->replies = array(10 => $reply); + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('updateAttachmentsForReply'); + + //-- Act + $this->attachmentHandler->deleteAttachmentFromTicket($ticketId, 5, $this->userContext, $this->heskSettings); + } +} diff --git a/api/Tests/BusinessLogic/Attachments/AttachmentRetrieverTest.php b/api/Tests/BusinessLogic/Attachments/AttachmentRetrieverTest.php new file mode 100644 index 00000000..5017ea91 --- /dev/null +++ b/api/Tests/BusinessLogic/Attachments/AttachmentRetrieverTest.php @@ -0,0 +1,65 @@ +attachmentGateway = $this->createMock(AttachmentGateway::class); + $this->fileReader = $this->createMock(FileReader::class); + $this->ticketGateway = $this->createMock(TicketGateway::class); + $this->userToTicketChecker = $this->createMock(UserToTicketChecker::class); + $this->heskSettings = array('attach_dir' => 'attachments'); + + $this->attachmentRetriever = new AttachmentRetriever($this->attachmentGateway, $this->fileReader, + $this->ticketGateway, $this->userToTicketChecker); + + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + } + + function testItGetsTheMetadataFromTheGateway() { + //-- Arrange + $attachmentMeta = new Attachment(); + $attachmentMeta->savedName = '5'; + $attachmentContents = 'string'; + $expectedContents = base64_encode($attachmentContents); + $this->attachmentGateway->method('getAttachmentById') + ->with(4, $this->heskSettings) + ->willReturn($attachmentMeta); + $this->fileReader->method('readFromFile') + ->with('5', $this->heskSettings['attach_dir']) + ->willReturn($attachmentContents); + + //-- Act + $actualContents = $this->attachmentRetriever->getAttachmentContentsForTicket(0, 4, new UserContext(), $this->heskSettings); + + //-- Assert + self::assertThat($actualContents, self::equalTo($expectedContents)); + } +} diff --git a/api/Tests/BusinessLogic/Emails/BasicEmailSenderIntegrationTest.php b/api/Tests/BusinessLogic/Emails/BasicEmailSenderIntegrationTest.php new file mode 100644 index 00000000..a3feb1a8 --- /dev/null +++ b/api/Tests/BusinessLogic/Emails/BasicEmailSenderIntegrationTest.php @@ -0,0 +1,109 @@ +skip(); + + if (!defined('IN_SCRIPT')) { + define('IN_SCRIPT', 1); + } + require(__DIR__ . '/../../../../hesk_settings.inc.php'); + require(__DIR__ . '/../../integration_test_mfh_settings.php'); + + $this->emailSender = new BasicEmailSender(); + $this->heskSettings = $hesk_settings; + $this->modsForHeskSettings = $modsForHesk_settings; + $this->attachmentsToPurge = array(); + } + + protected function tearDown() { + foreach ($this->attachmentsToPurge as $file) { + unlink($file); + } + } + + function testItCanSendHtmlMail() { + //-- Arrange + //$hesk_settings['smtp'] = 0 //Uncomment this to use PHPMail + $emailBuilder = new EmailBuilder(); + $emailBuilder->to = array('mfh1@mailinator.com'); + $emailBuilder->cc = array('mfh2@mailinator.com'); + $emailBuilder->bcc = array('mfh3@mailinator.com'); + $emailBuilder->message = "Test PLAIN TEXT message"; + $emailBuilder->htmlMessage = "Test HTMLmessage"; + $emailBuilder->subject = "BasicEmailSenderIntegrationTest"; + + $attachment = new Attachment(); + $attachment->id = 1; + $attachment->fileName = "file.txt"; + $attachment->savedName = "test1.txt"; + $filename1 = __DIR__ . '/../../../../' . $this->heskSettings['attach_dir'] . '/' . $attachment->savedName; + file_put_contents($filename1, 'TEST DATA'); + + $otherAttachment = new Attachment(); + $otherAttachment->id = 2; + $otherAttachment->fileName = "file2.txt"; + $otherAttachment->savedName = "test2.txt"; + $filename2 = __DIR__ . '/../../../../' . $this->heskSettings['attach_dir'] . '/' . $otherAttachment->savedName; + file_put_contents($filename2, 'TEST DATA 2'); + + $emailBuilder->attachments = array($attachment, $otherAttachment); + $this->attachmentsToPurge = array($filename1, $filename2); + + + //-- Act + $result = $this->emailSender->sendEmail($emailBuilder, $this->heskSettings, $this->modsForHeskSettings, true); + + //-- Assert + if ($result !== true) { + $this->fail($result); + } + } + + function testItCanSendPlaintextMail() { + //-- Arrange + //$hesk_settings['smtp'] = 0 //Uncomment this to use PHPMail + $emailBuilder = new EmailBuilder(); + $emailBuilder->to = array('mfh1@mailinator.com'); + $emailBuilder->cc = array('mfh2@mailinator.com'); + $emailBuilder->bcc = array('mfh3@mailinator.com'); + $emailBuilder->message = "Test PLAIN TEXT message"; + $emailBuilder->subject = "BasicEmailSenderIntegrationTest"; + + + //-- Act + $result = $this->emailSender->sendEmail($emailBuilder, $this->heskSettings, $this->modsForHeskSettings, false); + + //-- Assert + if ($result !== true) { + $this->fail($result); + } + } +} diff --git a/api/Tests/BusinessLogic/Emails/EmailSenderHelperTest.php b/api/Tests/BusinessLogic/Emails/EmailSenderHelperTest.php new file mode 100644 index 00000000..c9d5c0cb --- /dev/null +++ b/api/Tests/BusinessLogic/Emails/EmailSenderHelperTest.php @@ -0,0 +1,131 @@ +emailTemplateParser = $this->createMock(EmailTemplateParser::class); + $this->basicEmailSender = $this->createMock(BasicEmailSender::class); + $this->mailgunEmailSender = $this->createMock(MailgunEmailSender::class); + $this->heskSettings = array( + 'languages' => array( + 'English' => array('folder' => 'en') + ), + 'custom_fields' => array() + ); + $this->modsForHeskSettings = array( + 'attachments' => 0, + 'use_mailgun' => 0, + 'html_emails' => 0 + ); + + $this->emailSenderHelper = new EmailSenderHelper($this->emailTemplateParser, $this->basicEmailSender, + $this->mailgunEmailSender); + } + + function testItParsesTheTemplateForTheTicket() { + //-- Arrange + $templateId = EmailTemplateRetriever::NEW_NOTE; + $languageCode = 'en'; + $ticket = new Ticket(); + $this->emailTemplateParser->method('getFormattedEmailForLanguage')->willReturn(new ParsedEmailProperties('Subject', 'Message', 'HTML Message')); + + //-- Assert + $this->emailTemplateParser->expects($this->once()) + ->method('getFormattedEmailForLanguage') + ->with($templateId, $languageCode, $ticket, $this->heskSettings, $this->modsForHeskSettings); + + //-- Act + $this->emailSenderHelper->sendEmailForTicket($templateId, 'English', new Addressees(), $ticket, $this->heskSettings, $this->modsForHeskSettings); + } + + function testItSendsTheEmailThroughTheMailgunEmailSender() { + //-- Arrange + $addressees = new Addressees(); + $addressees->to = ['to@email']; + $addressees->cc = ['cc1', 'cc2']; + $addressees->bcc = ['bcc1', 'bcc2']; + $this->modsForHeskSettings['use_mailgun'] = 1; + $this->modsForHeskSettings['html_emails'] = true; + + $expectedEmailBuilder = new EmailBuilder(); + $expectedEmailBuilder->to = $addressees->to; + $expectedEmailBuilder->cc = $addressees->cc; + $expectedEmailBuilder->bcc = $addressees->bcc; + $expectedEmailBuilder->subject = 'Subject'; + $expectedEmailBuilder->message = 'Message'; + $expectedEmailBuilder->htmlMessage = 'HTML Message'; + + $this->emailTemplateParser->method('getFormattedEmailForLanguage')->willReturn(new ParsedEmailProperties('Subject', 'Message', 'HTML Message')); + + //-- Assert + $this->mailgunEmailSender->expects($this->once()) + ->method('sendEmail') + ->with($expectedEmailBuilder, $this->heskSettings, $this->modsForHeskSettings, true); + + //-- Act + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::NEW_NOTE, 'English', $addressees, new Ticket(), $this->heskSettings, $this->modsForHeskSettings); + } + + function testItSendsTheEmailThroughTheBasicEmailSender() { + //-- Arrange + $addressees = new Addressees(); + $addressees->to = ['to@email']; + $addressees->cc = ['cc1', 'cc2']; + $addressees->bcc = ['bcc1', 'bcc2']; + $this->modsForHeskSettings['use_mailgun'] = 0; + $this->modsForHeskSettings['html_emails'] = true; + + $expectedEmailBuilder = new EmailBuilder(); + $expectedEmailBuilder->to = $addressees->to; + $expectedEmailBuilder->cc = $addressees->cc; + $expectedEmailBuilder->bcc = $addressees->bcc; + $expectedEmailBuilder->subject = 'Subject'; + $expectedEmailBuilder->message = 'Message'; + $expectedEmailBuilder->htmlMessage = 'HTML Message'; + + $this->emailTemplateParser->method('getFormattedEmailForLanguage')->willReturn(new ParsedEmailProperties('Subject', 'Message', 'HTML Message')); + + //-- Assert + $this->basicEmailSender->expects($this->once()) + ->method('sendEmail') + ->with($expectedEmailBuilder, $this->heskSettings, $this->modsForHeskSettings, true); + + //-- Act + $this->emailSenderHelper->sendEmailForTicket(EmailTemplateRetriever::NEW_NOTE, 'English', $addressees, new Ticket(), $this->heskSettings, $this->modsForHeskSettings); + } +} diff --git a/api/Tests/BusinessLogic/Emails/MailgunEmailSenderIntegrationTest.php b/api/Tests/BusinessLogic/Emails/MailgunEmailSenderIntegrationTest.php new file mode 100644 index 00000000..86948697 --- /dev/null +++ b/api/Tests/BusinessLogic/Emails/MailgunEmailSenderIntegrationTest.php @@ -0,0 +1,108 @@ +skip(); + + if (!defined('IN_SCRIPT')) { + define('IN_SCRIPT', 1); + } + require(__DIR__ . '/../../../../hesk_settings.inc.php'); + require(__DIR__ . '/../../integration_test_mfh_settings.php'); + + $this->emailSender = new MailgunEmailSender(); + $this->heskSettings = $hesk_settings; + $this->modsForHeskSettings = $modsForHesk_settings; + $this->attachmentsToPurge = array(); + } + + protected function tearDown() { + foreach ($this->attachmentsToPurge as $file) { + unlink($file); + } + } + + function testItCanSendMail() { + //-- Arrange + $emailBuilder = new EmailBuilder(); + $emailBuilder->to = array('mfh1@mailinator.com'); + $emailBuilder->cc = array('mfh2@mailinator.com'); + $emailBuilder->bcc = array('mfh3@mailinator.com'); + $emailBuilder->message = "Test PLAIN TEXT message"; + $emailBuilder->htmlMessage = "Test HTMLmessage"; + $emailBuilder->subject = "MailgunEmailSenderIntegrationTest"; + + $attachment = new Attachment(); + $attachment->id = 1; + $attachment->fileName = "file.txt"; + $attachment->savedName = "test1.txt"; + $filename1 = __DIR__ . '/../../../../' . $this->heskSettings['attach_dir'] . '/' . $attachment->savedName; + file_put_contents($filename1, 'TEST DATA'); + + $otherAttachment = new Attachment(); + $otherAttachment->id = 2; + $otherAttachment->fileName = "file2.txt"; + $otherAttachment->savedName = "test2.txt"; + $filename2 = __DIR__ . '/../../../../' . $this->heskSettings['attach_dir'] . '/' . $otherAttachment->savedName; + file_put_contents($filename2, 'TEST DATA 2'); + + $emailBuilder->attachments = array($attachment, $otherAttachment); + $this->attachmentsToPurge = array($filename1, $filename2); + + + //-- Act + $result = $this->emailSender->sendEmail($emailBuilder, $this->heskSettings, $this->modsForHeskSettings, true); + + //-- Assert + if ($result !== true) { + $this->fail($result); + } + } + + function testItCanSendPlaintextMail() { + //-- Arrange + //$hesk_settings['smtp'] = 0 //Uncomment this to use PHPMail + $emailBuilder = new EmailBuilder(); + $emailBuilder->to = array('mfh1@mailinator.com'); + $emailBuilder->cc = array('mfh2@mailinator.com'); + $emailBuilder->bcc = array('mfh3@mailinator.com'); + $emailBuilder->message = "Test PLAIN TEXT message"; + $emailBuilder->subject = "MailgunEmailSenderIntegrationTest"; + + + //-- Act + $result = $this->emailSender->sendEmail($emailBuilder, $this->heskSettings, $this->modsForHeskSettings, false); + + //-- Assert + if ($result !== true) { + $this->fail($result); + } + } +} diff --git a/api/Tests/BusinessLogic/IntegrationTestCaseBase.php b/api/Tests/BusinessLogic/IntegrationTestCaseBase.php new file mode 100644 index 00000000..963f223c --- /dev/null +++ b/api/Tests/BusinessLogic/IntegrationTestCaseBase.php @@ -0,0 +1,10 @@ +markTestSkipped(sprintf("Skipping Integration Test %s", get_class($this))); + } +} diff --git a/api/Tests/BusinessLogic/Security/BanRetrieverTest.php b/api/Tests/BusinessLogic/Security/BanRetrieverTest.php new file mode 100644 index 00000000..304bffa0 --- /dev/null +++ b/api/Tests/BusinessLogic/Security/BanRetrieverTest.php @@ -0,0 +1,86 @@ +banGateway = $this->createMock(BanGateway::class); + $this->banRetriever = new BanRetriever($this->banGateway); + } + + function testItReturnsTrueWhenTheEmailIsBanned() { + //-- Arrange + $bannedEmail = new BannedEmail(); + $bannedEmail->email = 'my@email.address'; + $this->banGateway->method('getEmailBans') + ->willReturn([$bannedEmail]); + + //-- Act + $result = $this->banRetriever->isEmailBanned('my@email.address', null); + + //-- Assert + $this->assertThat($result, $this->isTrue()); + } + + function testItReturnsFalseWhenTheEmailIsNotBanned() { + //-- Arrange + $bannedEmail = new BannedEmail(); + $bannedEmail->email = 'my@other.address'; + $this->banGateway->method('getEmailBans') + ->willReturn([$bannedEmail]); + + //-- Act + $result = $this->banRetriever->isEmailBanned('my@email.address', null); + + //-- Assert + $this->assertThat($result, $this->isFalse()); + } + + function testItReturnsTrueWhenTheIpIsBanned() { + //-- Arrange + $bannedIp = new BannedIp(); + $bannedIp->ipFrom = ip2long('1.0.0.0'); + $bannedIp->ipTo = ip2long('1.0.0.5'); + $this->banGateway->method('getIpBans') + ->willReturn([$bannedIp]); + + //-- Act + $result = $this->banRetriever->isIpAddressBanned(ip2long('1.0.0.3'), null); + + //-- Assert + $this->assertThat($result, $this->isTrue()); + } + + function testItReturnsFalseWhenTheIpIsNotBanned() { + //-- Arrange + $bannedIp = new BannedIp(); + $bannedIp->ipFrom = ip2long('1.0.0.0'); + $bannedIp->ipTo = ip2long('1.0.0.5'); + $this->banGateway->method('getIpBans') + ->willReturn([$bannedIp]); + + //-- Act + $result = $this->banRetriever->isIpAddressBanned(ip2long('2.0.0.3'), null); + + //-- Assert + $this->assertThat($result, $this->isFalse()); + } +} diff --git a/api/Tests/BusinessLogic/Security/UserToTicketCheckerTest.php b/api/Tests/BusinessLogic/Security/UserToTicketCheckerTest.php new file mode 100644 index 00000000..d3afb126 --- /dev/null +++ b/api/Tests/BusinessLogic/Security/UserToTicketCheckerTest.php @@ -0,0 +1,114 @@ +userGateway = $this->createMock(UserGateway::class); + $this->userToTicketChecker = new UserToTicketChecker($this->userGateway); + } + + function testItReturnsTrueWhenTheUserIsAnAdmin() { + //-- Arrange + $user = new UserContext(); + $user->admin = true; + $user->id = 99; + + $ticket = new Ticket(); + + //-- Act + $result = $this->userToTicketChecker->isTicketAccessibleToUser($user, $ticket, $this->heskSettings); + + //-- Assert + self::assertThat($result, self::isTrue()); + } + + function testItReturnsTrueWhenTheUserHasAccessToTheCategory() { + //-- Arrange + $user = new UserContext(); + $user->admin = false; + $user->categories = array(1); + $user->permissions = array(UserPrivilege::CAN_VIEW_TICKETS); + $user->id = 99; + + $ticket = new Ticket(); + $ticket->categoryId = 1; + + //-- Act + $result = $this->userToTicketChecker->isTicketAccessibleToUser($user, $ticket, $this->heskSettings); + + //-- Assert + self::assertThat($result, self::isTrue()); + } + + function testItReturnsFalseWhenTheUserCannotViewTickets() { + //-- Arrange + $user = new UserContext(); + $user->admin = false; + $user->categories = array(1); + $user->permissions = array(); + $user->id = 99; + + $ticket = new Ticket(); + $ticket->categoryId = 1; + + //-- Act + $result = $this->userToTicketChecker->isTicketAccessibleToUser($user, $ticket, $this->heskSettings); + + //-- Assert + self::assertThat($result, self::isFalse()); + } + + function testItReturnsFalseWhenTheUserCannotViewAndEditTicketsWhenEditFlagIsTrue() { + //-- Arrange + $user = new UserContext(); + $user->admin = false; + $user->categories = array(1); + $user->permissions = array(UserPrivilege::CAN_VIEW_TICKETS, 'something else'); + $user->id = 99; + + $ticket = new Ticket(); + $ticket->categoryId = 1; + + //-- Act + $result = $this->userToTicketChecker->isTicketAccessibleToUser($user, $ticket, $this->heskSettings, array(UserPrivilege::CAN_EDIT_TICKETS)); + + //-- Assert + self::assertThat($result, self::isFalse()); + } + + function testItReturnsTrueWhenTheUserDoesNotHaveEditPermissionsButIsTheCategoryManager() { + //-- Arrange + $user = new UserContext(); + $user->admin = false; + $user->categories = array(1); + $user->permissions = array(UserPrivilege::CAN_VIEW_TICKETS, 'something else'); + $user->id = 1; + $this->userGateway->method('getManagerForCategory')->willReturn(1); + + $ticket = new Ticket(); + $ticket->categoryId = 1; + + //-- Act + $result = $this->userToTicketChecker->isTicketAccessibleToUser($user, $ticket, $this->heskSettings, array(UserPrivilege::CAN_EDIT_TICKETS)); + + //-- Assert + self::assertThat($result, self::isTrue()); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/AutoassignerTest.php b/api/Tests/BusinessLogic/Tickets/AutoassignerTest.php new file mode 100644 index 00000000..8e9836ac --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/AutoassignerTest.php @@ -0,0 +1,184 @@ +categoryGateway = $this->createMock(CategoryGateway::class); + $this->userGateway = $this->createMock(UserGateway::class); + $this->autoassigner = new Autoassigner($this->categoryGateway, $this->userGateway); + $this->heskSettings = array( + 'autoassign' => 1 + ); + } + + function testItReturnsNullWhenAutoassignIsDisabled() { + //-- Arrange + $this->heskSettings['autoassign'] = 0; + + //-- Act + $owner = $this->autoassigner->getNextUserForTicket(0, $this->heskSettings); + + //-- Assert + self::assertThat($owner, self::isNull()); + } + + function getPermissionsForUser() { + return array('can_view_tickets', 'can_reply_tickets'); + } + + function testItReturnsTheUsersWithLeastOpenTickets() { + //-- Arrange + $userWithNoOpenTickets = new UserContext(); + $userWithNoOpenTickets->id = 1; + $userWithNoOpenTickets->categories = array(1); + $userWithNoOpenTickets->permissions = $this->getPermissionsForUser(); + $userWithOneOpenTicket = new UserContext(); + $userWithOneOpenTicket->id = 2; + $userWithOneOpenTicket->categories = array(1); + $userWithOneOpenTicket->permissions = $this->getPermissionsForUser(); + $usersToReturn = array( + $userWithNoOpenTickets, + $userWithOneOpenTicket + ); + + $this->userGateway->method('getUsersByNumberOfOpenTicketsForAutoassign') + ->with($this->heskSettings) + ->willReturn($usersToReturn); + + //-- Act + $actual = $this->autoassigner->getNextUserForTicket(1, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($userWithNoOpenTickets)); + } + + function testItOnlyReturnsUsersWhoCanAccessTheCategory() { + //-- Arrange + $userWithNoOpenTickets = new UserContext(); + $userWithNoOpenTickets->id = 1; + $userWithNoOpenTickets->categories = array(1); + $userWithNoOpenTickets->permissions = $this->getPermissionsForUser(); + $userWithOneOpenTicket = new UserContext(); + $userWithOneOpenTicket->id = 2; + $userWithOneOpenTicket->categories = array(2); + $userWithOneOpenTicket->permissions = $this->getPermissionsForUser(); + $usersToReturn = array( + $userWithNoOpenTickets, + $userWithOneOpenTicket + ); + + $this->userGateway->method('getUsersByNumberOfOpenTicketsForAutoassign') + ->with($this->heskSettings) + ->willReturn($usersToReturn); + + //-- Act + $actual = $this->autoassigner->getNextUserForTicket(2, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($userWithOneOpenTicket)); + } + + function testItReturnsAdminUsers() { + //-- Arrange + $userWithNoOpenTickets = new UserContext(); + $userWithNoOpenTickets->id = 1; + $userWithNoOpenTickets->categories = array(1); + $userWithNoOpenTickets->permissions = $this->getPermissionsForUser(); + $userWithNoOpenTickets->admin = true; + $userWithOneOpenTicket = new UserContext(); + $userWithOneOpenTicket->id = 2; + $userWithOneOpenTicket->categories = array(2); + $userWithOneOpenTicket->permissions = $this->getPermissionsForUser(); + $usersToReturn = array( + $userWithNoOpenTickets, + $userWithOneOpenTicket + ); + + $this->userGateway->method('getUsersByNumberOfOpenTicketsForAutoassign') + ->with($this->heskSettings) + ->willReturn($usersToReturn); + + //-- Act + $actual = $this->autoassigner->getNextUserForTicket(2, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($userWithNoOpenTickets)); + } + + function testItOnlyReturnsUsersWhoCanViewAndRespondToTickets() { + //-- Arrange + $userWithNoOpenTickets = new UserContext(); + $userWithNoOpenTickets->id = 1; + $userWithNoOpenTickets->categories = array(1); + $userWithNoOpenTickets->permissions = array(); + $userWithOneOpenTicket = new UserContext(); + $userWithOneOpenTicket->id = 2; + $userWithOneOpenTicket->categories = array(1); + $userWithOneOpenTicket->permissions = $this->getPermissionsForUser(); + $usersToReturn = array( + $userWithNoOpenTickets, + $userWithOneOpenTicket + ); + + $this->userGateway->method('getUsersByNumberOfOpenTicketsForAutoassign') + ->with($this->heskSettings) + ->willReturn($usersToReturn); + + //-- Act + $actual = $this->autoassigner->getNextUserForTicket(1, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($userWithOneOpenTicket)); + } + + function testItReturnsNullWhenNoOneCanHandleTheTicket() { + //-- Arrange + $userWithNoOpenTickets = new UserContext(); + $userWithNoOpenTickets->id = 1; + $userWithNoOpenTickets->categories = array(1); + $userWithNoOpenTickets->permissions = $this->getPermissionsForUser(); + $userWithOneOpenTicket = new UserContext(); + $userWithOneOpenTicket->id = 2; + $userWithOneOpenTicket->categories = array(1); + $userWithOneOpenTicket->permissions = $this->getPermissionsForUser(); + $usersToReturn = array( + $userWithNoOpenTickets, + $userWithOneOpenTicket + ); + + $this->userGateway->method('getUsersByNumberOfOpenTicketsForAutoassign') + ->with($this->heskSettings) + ->willReturn($usersToReturn); + + //-- Act + $actual = $this->autoassigner->getNextUserForTicket(2, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::isNull()); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/CustomFields/CustomFieldValidatorTest.php b/api/Tests/BusinessLogic/Tickets/CustomFields/CustomFieldValidatorTest.php new file mode 100644 index 00000000..d08fde5e --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/CustomFields/CustomFieldValidatorTest.php @@ -0,0 +1,80 @@ + array( + 'custom1' => array( + 'use' => 1, + 'category' => array(1, 2) + ) + ) + ); + + //-- Act + $result = CustomFieldValidator::isCustomFieldInCategory(1, 1, false, $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isTrue()); + } + + function testItReturnsTrueWhenTheCustomFieldIsForAllCategories() { + //-- Arrange + $heskSettings = array( + 'custom_fields' => array( + 'custom1' => array( + 'use' => 1, + 'category' => [] + ) + ) + ); + + //-- Act + $result = CustomFieldValidator::isCustomFieldInCategory(1, 1, false, $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isTrue()); + } + + function testItReturnsFalseWhenTheCustomFieldIsNotInTheCategory() { + //-- Arrange + $heskSettings = array( + 'custom_fields' => array( + 'custom1' => array( + 'use' => 1, + 'category' => array(1, 2) + ) + ) + ); + + //-- Act + $result = CustomFieldValidator::isCustomFieldInCategory(1, 50, false, $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isFalse()); + } + + function testItReturnsFalseWhenTheCustomFieldIsForStaffOnly() { + //-- Arrange + $heskSettings = array( + 'custom_fields' => array( + 'custom1' => array( + 'use' => 2, + 'category' => array(1, 2) + ) + ) + ); + + //-- Act + $result = CustomFieldValidator::isCustomFieldInCategory(1, 1, false, $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isFalse()); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php b/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php new file mode 100644 index 00000000..2ace5299 --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php @@ -0,0 +1,459 @@ +banRetriever = $this->createMock(BanRetriever::class); + $this->categoryRetriever = $this->createMock(CategoryRetriever::class); + $this->ticketValidators = $this->createMock(TicketValidators::class); + $this->newTicketValidator = new NewTicketValidator($this->categoryRetriever, $this->banRetriever, $this->ticketValidators); + $this->userContext = new UserContext(); + + $this->ticketRequest = new CreateTicketByCustomerModel(); + $this->ticketRequest->name = 'Name'; + $this->ticketRequest->email = 'some@e.mail'; + $this->ticketRequest->category = 1; + $this->ticketRequest->priority = Priority::HIGH; + $this->ticketRequest->subject = 'Subject'; + $this->ticketRequest->message = 'Message'; + $this->ticketRequest->customFields = array(); + $this->heskSettings = array( + 'multi_eml' => false, + 'cust_urgency' => false, + 'require_subject' => 1, + 'require_message' => 1, + 'custom_fields' => array(), + ); + + $category = new Category(); + $category->accessible = true; + $category->id = 1; + $categories = array(); + $categories[1] = $category; + $this->categoryRetriever->method('getAllCategories') + ->willReturn($categories); + } + + function testItAddsTheProperValidationErrorWhenNameIsNull() { + //-- Arrange + $this->ticketRequest->name = null; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['NO_NAME'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenNameIsBlank() { + //-- Arrange + $this->ticketRequest->name = ''; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['NO_NAME'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenEmailIsNull() { + //-- Arrange + $this->ticketRequest->email = null; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['INVALID_OR_MISSING_EMAIL'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenEmailIsBlank() { + //-- Arrange + $this->ticketRequest->email = ''; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['INVALID_OR_MISSING_EMAIL'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenEmailIsInvalid() { + //-- Arrange + $this->ticketRequest->email = 'something@'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['INVALID_OR_MISSING_EMAIL'], $validationModel->errorKeys); + } + + function testItSupportsMultipleEmails() { + //-- Arrange + $this->ticketRequest->email = 'something@email.com;another@valid.email'; + $this->ticketRequest->language = 'English'; + $this->heskSettings['multi_eml'] = true; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + self::assertThat(count($validationModel->errorKeys), self::equalTo(0)); + } + + function testItAddsTheProperValidationErrorWhenCategoryIsNotANumber() { + //-- Arrange + $this->ticketRequest->category = 'something'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['NO_CATEGORY'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenCategoryIsNegative() { + //-- Arrange + $this->ticketRequest->category = -5; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['NO_CATEGORY'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCategoryDoesNotExist() { + //-- Arrange + $this->ticketRequest->category = 10; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CATEGORY_DOES_NOT_EXIST'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithPriorityCritical() { + //-- Arrange + $this->ticketRequest->priority = Priority::CRITICAL; + $this->heskSettings['cust_urgency'] = true; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CRITICAL_PRIORITY_FORBIDDEN'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithNullSubjectAndItIsRequired() { + //-- Arrange + $this->ticketRequest->subject = null; + $this->heskSettings['require_subject'] = 1; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['SUBJECT_REQUIRED'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithBlankSubjectAndItIsRequired() { + //-- Arrange + $this->ticketRequest->subject = ''; + $this->heskSettings['require_subject'] = 1; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['SUBJECT_REQUIRED'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithNullMessageAndItIsRequired() { + //-- Arrange + $this->ticketRequest->message = null; + $this->heskSettings['require_message'] = 1; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['MESSAGE_REQUIRED'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithBlankMessageAndItIsRequired() { + //-- Arrange + $this->ticketRequest->message = ''; + $this->heskSettings['require_message'] = 1; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['MESSAGE_REQUIRED'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithNullRequiredCustomField() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::TEXT; + $customField['use'] = 1; + $customField['category'] = array(); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = null; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::NO_VALUE'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithBlankRequiredCustomField() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::TEXT; + $customField['use'] = 1; + $customField['category'] = array(); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = ''; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::NO_VALUE'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithDateCustomFieldThatIsInvalid() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::DATE; + $customField['use'] = 1; + $customField['category'] = array(); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = '2017-30-00'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::INVALID_DATE'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithDateThatIsBeforeMinDate() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::DATE; + $customField['use'] = 1; + $customField['category'] = array(); + $customField['value'] = array( + 'dmin' => '2017-01-01', + 'dmax' => '' + ); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = '2016-12-31'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::DATE_BEFORE_MIN::MIN:2017-01-01::ENTERED:2016-12-31'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithDateThatIsAfterMaxDate() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::DATE; + $customField['use'] = 1; + $customField['category'] = array(); + $customField['value'] = array( + 'dmin' => '', + 'dmax' => '2017-01-01' + ); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = '2017-01-02'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::DATE_AFTER_MAX::MAX:2017-01-01::ENTERED:2017-01-02'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithEmailThatIsInvalid() { + //-- Arrange + $customField = array(); + $customField['req'] = 1; + $customField['type'] = CustomField::EMAIL; + $customField['use'] = 1; + $customField['category'] = array(); + $customField['value'] = array( + 'multiple' => 0 + ); + $this->heskSettings['custom_fields']['custom1'] = $customField; + $this->ticketRequest->customFields[1] = 'invalid@'; + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['CUSTOM_FIELD_1_INVALID::INVALID_EMAIL'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithABannedEmail() { + //-- Arrange + $this->ticketRequest->email = 'some@banned.email'; + $this->banRetriever->method('isEmailBanned') + ->with($this->ticketRequest->email, $this->heskSettings) + ->willReturn(true); + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['EMAIL_BANNED'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWhenTheyAreMaxedOut() { + //-- Arrange + $this->ticketRequest->email = 'some@maxedout.email'; + $this->ticketValidators->method('isCustomerAtMaxTickets') + ->with($this->ticketRequest->email, $this->heskSettings) + ->willReturn(true); + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['EMAIL_AT_MAX_OPEN_TICKETS'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithLanguageNull() { + //-- Arrange + $this->ticketRequest->language = null; + $this->ticketValidators->method('isCustomerAtMaxTickets') + ->with($this->ticketRequest->email, $this->heskSettings) + ->willReturn(false); + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['MISSING_LANGUAGE'], $validationModel->errorKeys); + } + + function testItAddsTheProperValidationErrorWhenTheCustomerSubmitsTicketWithLanguageBlank() { + //-- Arrange + $this->ticketRequest->language = ''; + $this->ticketValidators->method('isCustomerAtMaxTickets') + ->with($this->ticketRequest->email, $this->heskSettings) + ->willReturn(false); + + //-- Act + $validationModel = $this->newTicketValidator->validateNewTicketForCustomer($this->ticketRequest, + $this->heskSettings, + $this->userContext); + + //-- Assert + $this->assertArraySubset(['MISSING_LANGUAGE'], $validationModel->errorKeys); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/TicketCreatorTests/CreateTicketForCustomerTest.php b/api/Tests/BusinessLogic/Tickets/TicketCreatorTests/CreateTicketForCustomerTest.php new file mode 100644 index 00000000..a0a3ea07 --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/TicketCreatorTests/CreateTicketForCustomerTest.php @@ -0,0 +1,342 @@ +ticketGateway = $this->createMock(TicketGateway::class); + $this->newTicketValidator = $this->createMock(NewTicketValidator::class); + $this->trackingIdGenerator = $this->createMock(TrackingIdGenerator::class); + $this->autoassigner = $this->createMock(Autoassigner::class); + $this->statusGateway = $this->createMock(StatusGateway::class); + $this->verifiedEmailChecker = $this->createMock(VerifiedEmailChecker::class); + $this->emailSenderHelper = $this->createMock(EmailSenderHelper::class); + $this->userGateway = $this->createMock(UserGateway::class); + $this->modsForHeskSettingsGateway = $this->createMock(ModsForHeskSettingsGateway::class); + + $this->ticketCreator = new TicketCreator($this->newTicketValidator, $this->trackingIdGenerator, + $this->autoassigner, $this->statusGateway, $this->ticketGateway, $this->verifiedEmailChecker, + $this->emailSenderHelper, $this->userGateway, $this->modsForHeskSettingsGateway); + + $this->ticketRequest = new CreateTicketByCustomerModel(); + $this->ticketRequest->name = 'Name'; + $this->ticketRequest->email = 'some@e.mail'; + $this->ticketRequest->category = 1; + $this->ticketRequest->priority = Priority::HIGH; + $this->ticketRequest->subject = 'Subject'; + $this->ticketRequest->message = 'Message'; + $this->ticketRequest->customFields = array(); + $this->heskSettings = array( + 'multi_eml' => false, + 'cust_urgency' => false, + 'require_subject' => 1, + 'require_message' => 1, + 'custom_fields' => array(), + 'autoassign' => 0 + ); + $this->modsForHeskSettings = array( + 'customer_email_verification_required' => false + ); + $this->userContext = new UserContext(); + + $this->newTicketValidator->method('validateNewTicketForCustomer')->willReturn(new ValidationModel()); + $this->trackingIdGenerator->method('generateTrackingId')->willReturn('123-456-7890'); + $this->ticketGatewayGeneratedFields = new TicketGatewayGeneratedFields(); + $this->ticketGateway->method('createTicket')->willReturn($this->ticketGatewayGeneratedFields); + $this->userGateway->method('getUsersForNewTicketNotification')->willReturn(array()); + + $status = new Status(); + $status->id = 1; + $this->statusGateway->method('getStatusForDefaultAction') + ->willReturn($status); + } + + function testItSavesTheTicketToTheDatabase() { + //-- Arrange + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('createTicket'); + + //-- Act + $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + } + + function testItSetsTheTrackingIdOnTheTicket() { + //-- Arrange + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->trackingId, self::equalTo('123-456-7890')); + } + + function testItSetsTheNextUserForAutoassign() { + //-- Arrange + $this->heskSettings['autoassign'] = 1; + $autoassignUser = new UserContext(); + $notificationSettings = new UserContextNotifications(); + $notificationSettings->newAssignedToMe = true; + $autoassignUser->notificationSettings = $notificationSettings; + $autoassignUser->id = 1; + $this->autoassigner->method('getNextUserForTicket')->willReturn($autoassignUser); + $this->userGateway->method('getUserById')->willReturn($autoassignUser); + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->ownerId, self::equalTo(1)); + } + + function testItDoesntCallTheAutoassignerWhenDisabledInHesk() { + //-- Arrange + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->ownerId, self::equalTo(null)); + } + + function testItTransformsTheBasicProperties() { + //-- Arrange + $this->ticketRequest->name = 'Name'; + $this->ticketRequest->email = 'some@email.test'; + $this->ticketRequest->priority = Priority::MEDIUM; + $this->ticketRequest->category = 1; + $this->ticketRequest->subject = 'Subject'; + $this->ticketRequest->message = 'Message'; + $this->ticketRequest->html = false; + $this->ticketRequest->customFields = array( + 1 => 'something' + ); + $this->ticketRequest->location = ['10.157', '-10.177']; + $this->ticketRequest->suggestedKnowledgebaseArticleIds = [1, 2, 3]; + $this->ticketRequest->userAgent = 'UserAgent'; + $this->ticketRequest->screenResolution = [1400, 900]; + $this->ticketRequest->ipAddress = '127.0.0.1'; + $this->ticketRequest->language = 'English'; + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->name, self::equalTo($this->ticketRequest->name)); + self::assertThat($ticket->ticket->email, self::equalTo($this->ticketRequest->email)); + self::assertThat($ticket->ticket->priorityId, self::equalTo($this->ticketRequest->priority)); + self::assertThat($ticket->ticket->categoryId, self::equalTo($this->ticketRequest->category)); + self::assertThat($ticket->ticket->subject, self::equalTo($this->ticketRequest->subject)); + self::assertThat($ticket->ticket->message, self::equalTo($this->ticketRequest->message)); + self::assertThat($ticket->ticket->usesHtml, self::equalTo($this->ticketRequest->html)); + self::assertThat($ticket->ticket->customFields[1], self::equalTo($this->ticketRequest->customFields[1])); + self::assertThat($ticket->ticket->location, self::equalTo($this->ticketRequest->location)); + self::assertThat($ticket->ticket->suggestedArticles, self::equalTo($this->ticketRequest->suggestedKnowledgebaseArticleIds)); + self::assertThat($ticket->ticket->userAgent, self::equalTo($this->ticketRequest->userAgent)); + self::assertThat($ticket->ticket->screenResolution, self::equalTo($this->ticketRequest->screenResolution)); + self::assertThat($ticket->ticket->ipAddress, self::equalTo($this->ticketRequest->ipAddress)); + self::assertThat($ticket->ticket->language, self::equalTo($this->ticketRequest->language)); + } + + function testItReturnsTheGeneratedPropertiesOnTheTicket() { + //-- Arrange + $this->ticketGatewayGeneratedFields->dateCreated = 'date created'; + $this->ticketGatewayGeneratedFields->dateModified = 'date modified'; + $this->ticketGatewayGeneratedFields->id = 50; + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->dateCreated, self::equalTo($this->ticketGatewayGeneratedFields->dateCreated)); + self::assertThat($ticket->ticket->lastChanged, self::equalTo($this->ticketGatewayGeneratedFields->dateModified)); + self::assertThat($ticket->ticket->id, self::equalTo($this->ticketGatewayGeneratedFields->id)); + } + + function testItSetsTheDefaultStatus() { + //-- Arrange + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->statusId, self::equalTo(1)); + } + + function testItSetsTheDefaultProperties() { + //-- Arrange + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Act + $ticket = $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + + //-- Assert + self::assertThat($ticket->ticket->archived, self::isFalse()); + self::assertThat($ticket->ticket->locked, self::isFalse()); + self::assertThat($ticket->ticket->openedBy, self::equalTo(0)); + self::assertThat($ticket->ticket->numberOfReplies, self::equalTo(0)); + self::assertThat($ticket->ticket->numberOfStaffReplies, self::equalTo(0)); + self::assertThat($ticket->ticket->timeWorked, self::equalTo('00:00:00')); + self::assertThat($ticket->ticket->lastReplier, self::equalTo(0)); + } + + function testItChecksIfTheEmailIsVerified() { + //-- Arrange + $this->modsForHeskSettings['customer_email_verification_required'] = true; + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Assert + $this->verifiedEmailChecker->expects($this->once())->method('isEmailVerified'); + + //-- Act + $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + } + + function testItSendsAnEmailToTheCustomerWhenTheTicketIsCreated() { + //-- Arrange + $this->ticketRequest->sendEmailToCustomer = true; + $this->ticketRequest->language = 'English'; + $expectedAddressees = new Addressees(); + $expectedAddressees->to = array($this->ticketRequest->email); + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Assert + $this->emailSenderHelper->expects($this->once())->method('sendEmailForTicket') + ->with(EmailTemplateRetriever::NEW_TICKET, 'English', $expectedAddressees, $this->anything(), $this->heskSettings, $this->anything()); + + //-- Act + $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + } + + function testItDoesNotSendsAnEmailToTheCustomerWhenTheTicketIsCreatedAndSendToCustomerIsFalse() { + //-- Arrange + $this->ticketRequest->sendEmailToCustomer = false; + $this->ticketRequest->language = 'English'; + $expectedAddressees = new Addressees(); + $expectedAddressees->to = array($this->ticketRequest->email); + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Assert + $this->emailSenderHelper->expects($this->never())->method('sendEmailForTicket'); + + //-- Act + $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + } + + function testItSendsAnEmailToTheAssignedToOwnerWhenTheTicketIsCreated() { + //-- Arrange + $this->ticketRequest->sendEmailToCustomer = true; + $this->ticketRequest->language = 'English'; + $expectedAddressees = new Addressees(); + $expectedAddressees->to = array($this->ticketRequest->email); + $this->modsForHeskSettingsGateway->method('getAllSettings')->willReturn($this->modsForHeskSettings); + + //-- Assert + $this->emailSenderHelper->expects($this->once())->method('sendEmailForTicket') + ->with(EmailTemplateRetriever::NEW_TICKET, 'English', $expectedAddressees, $this->anything(), $this->heskSettings, $this->anything()); + + //-- Act + $this->ticketCreator->createTicketByCustomer($this->ticketRequest, $this->heskSettings, $this->userContext); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/TicketDeleterTest.php b/api/Tests/BusinessLogic/Tickets/TicketDeleterTest.php new file mode 100644 index 00000000..4ac994a8 --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/TicketDeleterTest.php @@ -0,0 +1,135 @@ +userToTicketChecker = $this->createMock(UserToTicketChecker::class); + $this->ticketGateway = $this->createMock(TicketGateway::class); + $this->attachmentHandler = $this->createMock(AttachmentHandler::class); + + $this->ticketDeleter = new TicketDeleter($this->ticketGateway, $this->userToTicketChecker, $this->attachmentHandler); + } + + function testItThrowsAnExceptionWhenTheUserDoesNotHavePermissionToDeleteTheTicket() { + //-- Arrange + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(false); + + //-- Assert + $this->expectException(\Exception::class); + $this->expectExceptionMessage("User does not have access to ticket 1"); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } + + function testItDeletesAllAttachmentsForTheTicket() { + //-- Arrange + $ticket = new Ticket(); + $attachmentOne = new Attachment(); + $attachmentOne->id = 1; + $attachmentTwo = new Attachment(); + $attachmentTwo->id = 2; + $attachments = array($attachmentOne, $attachmentTwo); + $ticket->attachments = $attachments; + $ticket->replies = array(); + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->attachmentHandler->expects($this->exactly(2))->method('deleteAttachmentFromTicket'); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } + + function testItDeletesAllRepliesForTheTicket() { + //-- Arrange + $ticket = new Ticket(); + $ticket->attachments = array(); + $ticket->replies = array(); + $ticket->id = 1; + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('deleteRepliesForTicket')->with(1, $this->heskSettings); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } + + function testItDeleteAllReplyDrafts() { + //-- Arrange + $ticket = new Ticket(); + $ticket->attachments = array(); + $ticket->replies = array(); + $ticket->id = 1; + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('deleteReplyDraftsForTicket')->with(1, $this->heskSettings); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } + + function testItDeletesTheTicketNotes() { + //-- Arrange + $ticket = new Ticket(); + $ticket->attachments = array(); + $ticket->replies = array(); + $ticket->id = 1; + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('deleteNotesForTicket')->with(1, $this->heskSettings); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } + + function testItDeletesTheTicket() { + //-- Arrange + $ticket = new Ticket(); + $ticket->attachments = array(); + $ticket->replies = array(); + $ticket->id = 1; + $this->ticketGateway->method('getTicketById')->willReturn($ticket); + $this->userToTicketChecker->method('isTicketAccessibleToUser')->willReturn(true); + + //-- Assert + $this->ticketGateway->expects($this->once())->method('deleteTicket')->with(1, $this->heskSettings); + + //-- Act + $this->ticketDeleter->deleteTicket(1, $this->userContext, $this->heskSettings); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php b/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php new file mode 100644 index 00000000..6fd6b168 --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php @@ -0,0 +1,87 @@ +ticketGateway = $this->createMock(TicketGateway::class); + $this->heskSettings = array('email_view_ticket' => 0); + + $this->ticketRetriever = new TicketRetriever($this->ticketGateway); + } + + function testItGetsTheTicketByTrackingId() { + //-- Arrange + $ticket = new Ticket(); + $trackingId = '12345'; + $this->ticketGateway->method('getTicketByTrackingId')->with($trackingId, $this->heskSettings)->willReturn($ticket); + + //-- Act + $actual = $this->ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, null, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($ticket)); + } + + function testItGetsTheParentTicketIfTheUserEntersInAMergedTicketId() { + //-- Arrange + $ticket = new Ticket(); + $trackingId = '12345'; + $this->ticketGateway->method('getTicketByTrackingId')->willReturn(null); + $this->ticketGateway->method('getTicketByMergedTrackingId')->with($trackingId, $this->heskSettings)->willReturn($ticket); + + //-- Act + $actual = $this->ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, null, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($ticket)); + } + + function testItChecksTheTicketsEmailIfThePageRequiresIt() { + //-- Arrange + $ticket = new Ticket(); + $email = 'email@example.com'; + $ticket->email = array('email2@example.com;email3@example.com,email4@example.com'); + $trackingId = '12345'; + $this->heskSettings['email_view_ticket'] = 1; + $this->ticketGateway->method('getTicketByTrackingId')->with($trackingId, $this->heskSettings)->willReturn($ticket); + + //-- Assert + $this->expectException(\Exception::class); + $this->expectExceptionMessage("Email 'email@example.com' entered in for ticket '12345' does not match!"); + + //-- Act + $this->ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, $email, $this->heskSettings); + } + + function testItCanHandleTicketsWithMultipleEmails() { + //-- Arrange + $ticket = new Ticket(); + $email = 'email2@example.com'; + $ticket->email = array('email2@example.com','email3@example.com','email4@example.com'); + $trackingId = '12345'; + $this->heskSettings['email_view_ticket'] = 1; + $this->ticketGateway->method('getTicketByTrackingId')->with($trackingId, $this->heskSettings)->willReturn($ticket); + + //-- Act + $actual = $this->ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, $email, $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::equalTo($ticket)); + } + + //-- TODO Validation tests +} diff --git a/api/Tests/BusinessLogic/Tickets/TicketValidatorsTest.php b/api/Tests/BusinessLogic/Tickets/TicketValidatorsTest.php new file mode 100644 index 00000000..6fceb76e --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/TicketValidatorsTest.php @@ -0,0 +1,75 @@ +ticketGateway = $this->createMock(TicketGateway::class); + $this->ticketValidator = new TicketValidators($this->ticketGateway); + } + + function testItReturnsTrueWhenTheUserIsMaxedOutOnOpenTickets() { + //-- Arrange + $tickets = [new Ticket(), new Ticket(), new Ticket()]; + $this->ticketGateway->method('getTicketsByEmail') + ->with('my@email.com') + ->willReturn($tickets); + $heskSettings = array( + 'max_open' => 3 + ); + + //-- Act + $result = $this->ticketValidator->isCustomerAtMaxTickets('my@email.com', $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isTrue(), str_replace('test','',__FUNCTION__)); + } + + function testItReturnsFalseWhenTheUserIsNotMaxedOutOnOpenTickets() { + //-- Arrange + $tickets = [new Ticket(), new Ticket(), new Ticket()]; + $this->ticketGateway->method('getTicketsByEmail') + ->with('my@email.com') + ->willReturn($tickets); + $heskSettings = array( + 'max_open' => 10 + ); + + //-- Act + $result = $this->ticketValidator->isCustomerAtMaxTickets('my@email.com', $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isFalse(), str_replace('test','',__FUNCTION__)); + } + + function testItReturnsFalseWhenMaxOpenIsZero() { + //-- Arrange + $tickets = [new Ticket(), new Ticket(), new Ticket()]; + $this->ticketGateway->method('getTicketsByEmail') + ->with('my@email.com') + ->willReturn($tickets); + $heskSettings = array( + 'max_open' => 0 + ); + + //-- Act + $result = $this->ticketValidator->isCustomerAtMaxTickets('my@email.com', $heskSettings); + + //-- Assert + $this->assertThat($result, $this->isFalse(), str_replace('test','',__FUNCTION__)); + } +} diff --git a/api/Tests/BusinessLogic/Tickets/TrackingIdGeneratorTest.php b/api/Tests/BusinessLogic/Tickets/TrackingIdGeneratorTest.php new file mode 100644 index 00000000..0ef20b1f --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/TrackingIdGeneratorTest.php @@ -0,0 +1,60 @@ +ticketGateway = $this->createMock(TicketGateway::class); + + $this->trackingIdGenerator = new TrackingIdGenerator($this->ticketGateway); + } + + function testItReturnsTrackingIdInTheProperFormat() { + //-- Arrange + $this->ticketGateway->method('getTicketByTrackingId') + ->willReturn(null); + $acceptableCharacters = '[AEUYBDGHJLMNPQRSTVWXZ123456789]'; + $format = "/^{$acceptableCharacters}{3}-{$acceptableCharacters}{3}-{$acceptableCharacters}{4}$/"; + + //-- Act + $trackingId = $this->trackingIdGenerator->generateTrackingId(array()); + + //-- Assert + $this->assertThat($trackingId, $this->matchesRegularExpression($format)); + } + + function testItThrowsAnExceptionWhenItWasUnableToGenerateAValidTrackingId() { + //-- Arrange + $exceptionThrown = false; + $this->ticketGateway->method('getTicketByTrackingId') + ->willReturn(new Ticket()); + + //-- Act + try { + $this->trackingIdGenerator->generateTrackingId(array()); + } catch (UnableToGenerateTrackingIdException $e) { + //-- Assert (1/2) + $exceptionThrown = true; + } + + //-- Assert (2/2) + $this->assertThat($exceptionThrown, $this->isTrue()); + } + + //-- Trying to test the database logic is tricky, so no tests here. +} diff --git a/api/Tests/BusinessLogic/Tickets/VerifiedEmailCheckerTest.php b/api/Tests/BusinessLogic/Tickets/VerifiedEmailCheckerTest.php new file mode 100644 index 00000000..2cf838c5 --- /dev/null +++ b/api/Tests/BusinessLogic/Tickets/VerifiedEmailCheckerTest.php @@ -0,0 +1,56 @@ +verifiedEmailGateway = $this->createMock(VerifiedEmailGateway::class); + $this->heskSettings = array(); + $this->verifiedEmailChecker = new VerifiedEmailChecker($this->verifiedEmailGateway); + } + + function testItGetsTheValidationStateFromTheGatewayWhenItItTrue() { + //-- Arrange + $this->verifiedEmailGateway->method('isEmailVerified') + ->with('some email', $this->heskSettings) + ->willReturn(true); + + //-- Act + $actual = $this->verifiedEmailChecker->isEmailVerified('some email', $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::isTrue()); + } + + function testItGetsTheValidationStateFromTheGatewayWhenItItFalse() { + //-- Arrange + $this->verifiedEmailGateway->method('isEmailVerified') + ->with('some email', $this->heskSettings) + ->willReturn(false); + + //-- Act + $actual = $this->verifiedEmailChecker->isEmailVerified('some email', $this->heskSettings); + + //-- Assert + self::assertThat($actual, self::isFalse()); + } +} diff --git a/api/Tests/bootstrap.php b/api/Tests/bootstrap.php new file mode 100644 index 00000000..a728a8a5 --- /dev/null +++ b/api/Tests/bootstrap.php @@ -0,0 +1,3 @@ + + \ No newline at end of file diff --git a/api/autoload.php b/api/autoload.php new file mode 100644 index 00000000..b9c2292e --- /dev/null +++ b/api/autoload.php @@ -0,0 +1,24 @@ +`false` otherwise - * @apiSuccess {Integer} type `0` - Public
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"shasum": "" + }, + "require": { + "php": "^5.3.3 || ^7.0" + }, + "require-dev": { + "phpunit/phpunit": "^4.6", + "sebastian/version": "^1.0.1" + }, + "type": "library", + "extra": { + "branch-alias": { + "dev-master": "1.3-dev" + } + }, + "autoload": { + "psr-4": { + "Webmozart\\Assert\\": "src/" + } + }, + "notification-url": "https://packagist.org/downloads/", + "license": [ + "MIT" + ], + "authors": [ + { + "name": "Bernhard Schussek", + "email": "bschussek@gmail.com" + } + ], + "description": "Assertions to validate method input/output with nice error messages.", + "keywords": [ + "assert", + "check", + "validate" + ], + "time": "2016-11-23 20:04:41" + } + ], + "packages-dev": [], + "aliases": [], + "minimum-stability": "dev", + "stability-flags": [], + "prefer-stable": false, + "prefer-lowest": false, + "platform": [], + "platform-dev": [] +} diff --git a/api/core/headers.php b/api/core/headers.php deleted file mode 100644 index 892fafb0..00000000 --- a/api/core/headers.php +++ /dev/null @@ -1,9 +0,0 @@ - $value) { - if ($key != 'id') { - $lowercase_key = lcfirst($key); - $row[$lowercase_key] = $row[$key]; - unset($row[$key]); - } - if ($key == 'id' || $lowercase_key == 'closable' - || $lowercase_key == 'key' || $lowercase_key == 'sort' - || $lowercase_key == 'textColor') { - continue; - } - $row[$lowercase_key] = $row[$lowercase_key] == true; - } - - $language_sql = "SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "text_to_status_xref` " - . "WHERE `status_id` = ".intval($row['id']); - - $language_rs = hesk_dbQuery($language_sql); - if (hesk_dbNumRows($language_rs) > 0) { - $row['key'] = NULL; - $row['keys'] = array(); - } - while ($language_row = hesk_dbFetchAssoc($language_rs)) { - unset($language_row['id']); - unset($language_row['status_id']); - $row['keys'][] = $language_row; - } - - $results[] = $row; - } - - return $id == NULL ? $results : $results[0]; -} \ No newline at end of file diff --git a/api/dao/ticket_dao.php b/api/dao/ticket_dao.php deleted file mode 100644 index 88ae5047..00000000 --- a/api/dao/ticket_dao.php +++ /dev/null @@ -1,59 +0,0 @@ - " . intval($user['id']) . "))"; - } - - $response = hesk_dbQuery($sql); - - if (hesk_dbNumRows($response) == 0) { - return NULL; - } - - $results = build_results($response); - - return $id == NULL ? $results : $results[0]; -} - -function build_results($response) { - $results = array(); - while ($row = hesk_dbFetchAssoc($response)) { - $row['id'] = intval($row['id']); - $row['category'] = intval($row['category']); - $row['priority'] = intval($row['priority']); - $row['status'] = intval($row['status']); - $row['replierid'] = intval($row['replierid']); - $row['archive'] = $row['archive'] == true; - $row['locked'] = $row['locked'] == true; - $row['html'] = $row['html'] == true; - $row['screen_resolution_height'] = convert_to_int($row['screen_resolution_height']); - $row['screen_resolution_width'] = convert_to_int($row['screen_resolution_width']); - $row['owner'] = convert_to_int($row['owner']); - $row['parent'] = convert_to_int($row['parent']); - $row['overdue_email_sent'] = $row['overdue_email_sent'] == true; - - - $results[] = $row; - } - - return $results; -} - -function convert_to_int($item) { - return $item != NULL ? intval($item) : NULL; -} \ No newline at end of file diff --git a/api/dao/ticket_template_dao.php b/api/dao/ticket_template_dao.php deleted file mode 100644 index 118ba218..00000000 --- a/api/dao/ticket_template_dao.php +++ /dev/null @@ -1,26 +0,0 @@ - "The endpoint '{$_SERVER['REQUEST_URI']}' was not found. Double-check your request and submit again.", + 'uri' => $_SERVER['REQUEST_URI'] + ), 404); +} + +function before() { + assertApiIsEnabled(); + + $internalUse = \BusinessLogic\Helpers::getHeader('X-INTERNAL-CALL'); + + if ($internalUse === 'true') { + buildUserContextFromSession(); + } else { + $token = \BusinessLogic\Helpers::getHeader('X-AUTH-TOKEN'); + buildUserContext($token); + } +} + +function assertApiIsEnabled() { + global $applicationContext, $hesk_settings; + + /* @var $apiChecker \BusinessLogic\Settings\ApiChecker */ + $apiChecker = $applicationContext->get[\BusinessLogic\Settings\ApiChecker::class]; + + if (!$apiChecker->isApiEnabled($hesk_settings)) { + print output(array('message' => 'API Disabled'), 404); + die(); + } + + return; +} + +function buildUserContextFromSession() { + global $userContext; + + hesk_session_start(); + + if (empty($_SESSION['id'])) { + throw new \BusinessLogic\Exceptions\SessionNotActiveException(); + } + + /* @var $userContext \BusinessLogic\Security\UserContext */ + $userContext = \BusinessLogic\Security\UserContext::fromDataRow($_SESSION); +} + +function buildUserContext($xAuthToken) { + global $applicationContext, $userContext, $hesk_settings; + + /* @var $userContextBuilder \BusinessLogic\Security\UserContextBuilder */ + $userContextBuilder = $applicationContext->get[\BusinessLogic\Security\UserContextBuilder::class]; + + $userContext = $userContextBuilder->buildUserContext($xAuthToken, $hesk_settings); +} + +function errorHandler($errorNumber, $errorMessage, $errorFile, $errorLine) { + exceptionHandler(new Exception(sprintf("%s:%d\n\n%s", $errorFile, $errorLine, $errorMessage))); +} + +/** + * @param $exception Exception + */ +function exceptionHandler($exception) { + global $applicationContext, $userContext, $hesk_settings; + + if (strpos($exception->getTraceAsString(), 'LoggingGateway') !== false) { + //-- Suppress these for now, as it would cause issues to output two JSONs at one time. + return; + } + + + /* @var $loggingGateway \DataAccess\Logging\LoggingGateway */ + $loggingGateway = $applicationContext->get[\DataAccess\Logging\LoggingGateway::class]; + + // We don't cast API Friendly Exceptions as they're user-generated errors + if (exceptionIsOfType($exception, \BusinessLogic\Exceptions\ApiFriendlyException::class)) { + /* @var $castedException \BusinessLogic\Exceptions\ApiFriendlyException */ + $castedException = $exception; + + print_error($castedException->title, $castedException->getMessage(), $castedException->httpResponseCode); + } elseif (exceptionIsOfType($exception, \Core\Exceptions\SQLException::class)) { + /* @var $castedException \Core\Exceptions\SQLException */ + $castedException = $exception; + + $logId = tryToLog(getLoggingLocation($exception), + "Fought an uncaught SQL exception: " . $castedException->failingQuery, $castedException->getTraceAsString(), + $userContext, $hesk_settings); + + $logIdText = $logId === null ? "Additionally, the error could not be logged! :'(" : "Log ID: {$logId}"; + print_error("SQL Exception", "Fought an uncaught SQL exception. Check the logs for more information. {$logIdText}", $logId); + } else { + $logId = tryToLog(getLoggingLocation($exception), + $exception->getMessage(), $exception->getTraceAsString(), + $userContext, $hesk_settings); + + $logIdText = $logId === null ? "Additionally, the error could not be logged! :'(" : "Log ID: {$logId}"; + print_error("Exception Occurred", "Fought an uncaught exception. Check the logs for more information. {$logIdText}", $logId); + } + + die(); +} + +/** + * @param $location string + * @param $message string + * @param $stackTrace string + * @param $userContext \BusinessLogic\Security\UserContext + * @param $heskSettings array + * @return int|null The inserted ID, or null if failed to log + * @internal param Exception $exception + */ +function tryToLog($location, $message, $stackTrace, $userContext, $heskSettings) { + global $applicationContext; + + /* @var $loggingGateway \DataAccess\Logging\LoggingGateway */ + $loggingGateway = $applicationContext->get[\DataAccess\Logging\LoggingGateway::class]; + + try { + return $loggingGateway->logError($location, $message, $stackTrace, $userContext, $heskSettings); + } catch (Exception $squished) { + return null; + } +} + +/** + * @param $exception Exception + * @return string The location of the exception + */ +function getLoggingLocation($exception) { + // http://stackoverflow.com/a/9133897/1509431 + $trace = $exception->getTrace(); + $lastCall = $trace[0]; + $location = basename($lastCall['file'], '.php'); + if ($location === null || trim($location) === '') { + $location = 'N/A'; + } + return "REST API: {$location}"; +} + +/** + * @param $exception Exception thrown exception + * @param $class string The name of the expected exception type + * @return bool + */ +function exceptionIsOfType($exception, $class) { + return is_a($exception, $class); +} + +function fatalErrorShutdownHandler() { + $last_error = error_get_last(); + if ($last_error['type'] === E_ERROR) { + // fatal error + errorHandler(E_ERROR, $last_error['message'], $last_error['file'], $last_error['line']); + } +} + +Link::before('before'); + +Link::all(array( + // Categories + '/v1/categories' => \Controllers\Categories\CategoryController::class . '::printAllCategories', + '/v1/categories/{i}' => \Controllers\Categories\CategoryController::class, + // Tickets + '/v1/tickets' => \Controllers\Tickets\CustomerTicketController::class, + // Tickets - Staff + '/v1/staff/tickets/{i}' => \Controllers\Tickets\StaffTicketController::class, + // Attachments + '/v1/staff/tickets/{i}/attachments' => \Controllers\Attachments\StaffTicketAttachmentsController::class, + '/v1/staff/tickets/{i}/attachments/{i}' => \Controllers\Attachments\StaffTicketAttachmentsController::class, + // Statuses + '/v1/statuses' => \Controllers\Statuses\StatusController::class, + // Settings + '/v1/settings' => \Controllers\Settings\SettingsController::class, + + /* Internal use only routes */ + // Resend email response + '/v1-internal/staff/tickets/{i}/resend-email' => \Controllers\Tickets\ResendTicketEmailToCustomerController::class, + // Custom Navigation + '/v1-internal/custom-navigation/all' => \Controllers\Navigation\CustomNavElementController::class . '::getAll', + '/v1-internal/custom-navigation' => \Controllers\Navigation\CustomNavElementController::class, + '/v1-internal/custom-navigation/{i}' => \Controllers\Navigation\CustomNavElementController::class, + '/v1-internal/custom-navigation/{i}/sort/{s}' => \Controllers\Navigation\CustomNavElementController::class . '::sort', + + // Any URL that doesn't match goes to the 404 handler + '404' => 'handle404' +)); \ No newline at end of file diff --git a/api/ticket/index.php b/api/ticket/index.php index ad8cf76a..fb9b5b5c 100644 --- a/api/ticket/index.php +++ b/api/ticket/index.php @@ -3,7 +3,6 @@ define('IN_SCRIPT', 1); define('HESK_PATH', '../../'); define('API_PATH', '../'); require_once(HESK_PATH . 'hesk_settings.inc.php'); -require_once(HESK_PATH . 'inc/common.inc.php'); require_once(API_PATH . 'core/headers.php'); require_once(API_PATH . 'core/output.php'); require_once(API_PATH . 'businesslogic/ticket_retriever.php'); diff --git a/build.php b/build.php index 6f978f4b..799c27fb 100644 --- a/build.php +++ b/build.php @@ -1,4 +1,4 @@ -
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cursor: -webkit-zoom-out; + cursor: zoom-out; } + +.mfp-zoom { + cursor: pointer; + cursor: -webkit-zoom-in; + cursor: -moz-zoom-in; + cursor: zoom-in; } + +.mfp-auto-cursor .mfp-content { + cursor: auto; } + +.mfp-close, +.mfp-arrow, +.mfp-preloader, +.mfp-counter { + -webkit-user-select: none; + -moz-user-select: none; + user-select: none; } + +.mfp-loading.mfp-figure { + display: none; } + +.mfp-hide { + display: none !important; } + +.mfp-preloader { + color: #CCC; + position: absolute; + top: 50%; + width: auto; + text-align: center; + margin-top: -0.8em; + left: 8px; + right: 8px; + z-index: 1044; } + .mfp-preloader a { + color: #CCC; } + .mfp-preloader a:hover { + color: #FFF; } + +.mfp-s-ready .mfp-preloader { + display: none; } + +.mfp-s-error .mfp-content { + display: none; } + +button.mfp-close, +button.mfp-arrow { + overflow: visible; + cursor: pointer; + background: transparent; + border: 0; + -webkit-appearance: none; + display: block; + outline: none; + padding: 0; + z-index: 1046; + box-shadow: none; + touch-action: manipulation; } + +button::-moz-focus-inner { + padding: 0; + border: 0; } + +.mfp-close { + width: 44px; + height: 44px; + line-height: 44px; + position: absolute; + right: 0; + top: 0; + text-decoration: none; + text-align: center; + opacity: 0.65; + padding: 0 0 18px 10px; + color: #FFF; + font-style: normal; + font-size: 28px; + font-family: Arial, Baskerville, monospace; } + .mfp-close:hover, + .mfp-close:focus { + opacity: 1; } + .mfp-close:active { + top: 1px; } + +.mfp-close-btn-in .mfp-close { + color: #333; } + +.mfp-image-holder .mfp-close, +.mfp-iframe-holder .mfp-close { + color: #FFF; + right: -6px; + text-align: right; + padding-right: 6px; + width: 100%; } + +.mfp-counter { + position: absolute; + top: 0; + right: 0; + color: #CCC; + font-size: 12px; + line-height: 18px; + white-space: nowrap; } + +.mfp-arrow { + position: absolute; + opacity: 0.65; + margin: 0; + top: 50%; + margin-top: -55px; + padding: 0; + width: 90px; + height: 110px; + -webkit-tap-highlight-color: transparent; } + .mfp-arrow:active { + margin-top: -54px; } + .mfp-arrow:hover, + .mfp-arrow:focus { + opacity: 1; } + .mfp-arrow:before, + .mfp-arrow:after { + content: ''; + display: block; + width: 0; + height: 0; + position: absolute; + left: 0; + top: 0; + margin-top: 35px; + margin-left: 35px; + border: medium inset transparent; } + .mfp-arrow:after { + border-top-width: 13px; + border-bottom-width: 13px; + top: 8px; } + .mfp-arrow:before { + border-top-width: 21px; + border-bottom-width: 21px; + opacity: 0.7; } + +.mfp-arrow-left { + left: 0; } + .mfp-arrow-left:after { + border-right: 17px solid #FFF; + margin-left: 31px; } + .mfp-arrow-left:before { + margin-left: 25px; + border-right: 27px solid #3F3F3F; } + +.mfp-arrow-right { + right: 0; } + .mfp-arrow-right:after { + border-left: 17px solid #FFF; + margin-left: 39px; } + .mfp-arrow-right:before { + border-left: 27px solid #3F3F3F; } + +.mfp-iframe-holder { + padding-top: 40px; + padding-bottom: 40px; } + .mfp-iframe-holder .mfp-content { + line-height: 0; + width: 100%; + max-width: 900px; } + .mfp-iframe-holder .mfp-close { + top: -40px; } + +.mfp-iframe-scaler { + width: 100%; + height: 0; + overflow: hidden; + padding-top: 56.25%; } + .mfp-iframe-scaler iframe { + position: absolute; + display: block; + top: 0; + left: 0; + width: 100%; + height: 100%; + box-shadow: 0 0 8px rgba(0, 0, 0, 0.6); + background: #000; } + +/* Main image in popup */ +img.mfp-img { + width: auto; + max-width: 100%; + height: auto; + display: block; + line-height: 0; + box-sizing: border-box; + padding: 40px 0 40px; + margin: 0 auto; } + +/* The shadow behind the image */ +.mfp-figure { + line-height: 0; } + .mfp-figure:after { + content: ''; + position: absolute; + left: 0; + top: 40px; + bottom: 40px; + display: block; + right: 0; + width: auto; + height: auto; + z-index: -1; + box-shadow: 0 0 8px rgba(0, 0, 0, 0.6); + background: #444; } + .mfp-figure small { + color: #BDBDBD; + display: block; + font-size: 12px; + line-height: 14px; } + .mfp-figure figure { + margin: 0; } + +.mfp-bottom-bar { + margin-top: -36px; + position: absolute; + top: 100%; + left: 0; + width: 100%; + cursor: auto; } + +.mfp-title { + text-align: left; + line-height: 18px; + color: #F3F3F3; + word-wrap: break-word; + padding-right: 36px; } + +.mfp-image-holder .mfp-content { + max-width: 100%; } + +.mfp-gallery .mfp-image-holder .mfp-figure { + cursor: pointer; } + +@media screen and (max-width: 800px) and (orientation: landscape), screen and (max-height: 300px) { + /** + * Remove all paddings around the image on small screen + */ + .mfp-img-mobile .mfp-image-holder { + padding-left: 0; + padding-right: 0; } + .mfp-img-mobile img.mfp-img { + padding: 0; } + .mfp-img-mobile .mfp-figure:after { + top: 0; + bottom: 0; } + .mfp-img-mobile .mfp-figure small { + display: inline; + margin-left: 5px; } + .mfp-img-mobile .mfp-bottom-bar { + background: rgba(0, 0, 0, 0.6); + bottom: 0; + margin: 0; + top: auto; + padding: 3px 5px; + position: fixed; + box-sizing: border-box; } + .mfp-img-mobile .mfp-bottom-bar:empty { + padding: 0; } + .mfp-img-mobile .mfp-counter { + right: 5px; + top: 3px; } + .mfp-img-mobile .mfp-close { + top: 0; + right: 0; + width: 35px; + height: 35px; + line-height: 35px; + background: rgba(0, 0, 0, 0.6); + position: fixed; + text-align: center; + padding: 0; } } + +@media all and (max-width: 900px) { + .mfp-arrow { + -webkit-transform: scale(0.75); + transform: scale(0.75); } + .mfp-arrow-left { + -webkit-transform-origin: 0; + transform-origin: 0; } + .mfp-arrow-right { + -webkit-transform-origin: 100%; + transform-origin: 100%; } + .mfp-container { + padding-left: 6px; + padding-right: 6px; } } diff --git a/css/mods-for-hesk-new.css b/css/mods-for-hesk-new.css index de7c444d..7fcd2604 100644 --- a/css/mods-for-hesk-new.css +++ b/css/mods-for-hesk-new.css @@ -111,6 +111,7 @@ } +.attachment-table > tbody > tr > td > a > i, .attachment-table > tbody > tr > td > i, .dropdown-empty > i { color: #ddd; @@ -121,7 +122,7 @@ vertical-align: middle; } -.attachment-table > tbody > tr > td > span > img { +.attachment-table > tbody > tr > td > a > img { max-height: 80px; max-width: 80px; cursor: pointer; @@ -177,8 +178,36 @@ button.dropdown-submit { min-width: 350px; } +.login-box-container { + position: relative; +} + +.login-box-background { + /* Absolutely position it, but stretch it to all four corners, then put it just behind #search's z-index */ + /* background is handled in the header logic */ + position: absolute; + top: 0; + right: 0; + bottom: 0; + left: 0; + z-index: 99; + + /* Pull the background 70px higher to the same place as #bg's */ + /*background-position: center -70px;*/ + + -webkit-filter: blur(10px); + /*filter: url('/media/blur.svg#blur');*/ + filter: blur(10px); +} + .login-box-body { + position: relative; + box-shadow: 0 0 50px 5px rgba(0,0,0,0.3), + 0 0 5px -1px white; + background: rgb(255, 255, 255); + background: rgba(255, 255, 255, .75); border-radius: 5px; + z-index: 100; } .button-link { @@ -266,16 +295,17 @@ div.ticket-info { color: #444; } -.event-category:hover { - border: solid 1px #fff !important; - cursor: pointer; -} - .event-category[data-checked="0"] { background: #777 !important; + border: none !important; color: #aaa !important; } +.event-category:hover { + border: solid 1px #fff !important; + cursor: pointer; +} + .anchor { padding-top: 50px; height: 0; @@ -290,4 +320,8 @@ div.ticket-info { .black { color: black; +} + +#toast-container > div { + opacity: 1; } \ No newline at end of file diff --git a/css/mods-for-hesk.css b/css/mods-for-hesk.css index 5bae2052..8a916d66 100644 --- a/css/mods-for-hesk.css +++ b/css/mods-for-hesk.css @@ -35,7 +35,7 @@ button.dropdown-submit { vertical-align: middle; } -.attachment-table > tbody > tr > td > span > img { +.attachment-table > tbody > tr > td > a > img { max-height: 80px; max-width: 80px; cursor: pointer; diff 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all and (max-width:240px){#toast-container>div{padding:8px 8px 8px 50px;width:11em}#toast-container>div.rtl{padding:8px 50px 8px 8px}#toast-container .toast-close-button{right:-.2em;top:-.2em}#toast-container .rtl .toast-close-button{left:-.2em;right:.2em}}@media all and (min-width:241px) and (max-width:480px){#toast-container>div{padding:8px 8px 8px 50px;width:18em}#toast-container>div.rtl{padding:8px 50px 8px 8px}#toast-container .toast-close-button{right:-.2em;top:-.2em}#toast-container .rtl .toast-close-button{left:-.2em;right:.2em}}@media all and (min-width:481px) and (max-width:768px){#toast-container>div{padding:15px 15px 15px 50px;width:25em}#toast-container>div.rtl{padding:15px 50px 15px 15px}} \ No newline at end of file diff --git a/hesk_javascript.js b/hesk_javascript.js index dd5c0a1a..f1af5cbb 100644 --- a/hesk_javascript.js +++ b/hesk_javascript.js @@ -1,35 +1,14 @@ -/******************************************************************************* - * Title: Help Desk Software HESK - * Version: 2.6.8 from 10th August 2016 - * Author: Klemen Stirn - * Website: https://www.hesk.com - ******************************************************************************** - * COPYRIGHT AND TRADEMARK NOTICE - * Copyright 2005-2015 Klemen Stirn. All Rights Reserved. - * HESK is a registered trademark of Klemen Stirn. - - * The HESK may be used and modified free of charge by anyone - * AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT. - * By using this code you agree to indemnify Klemen Stirn from any - * liability that might arise from it's use. - - * Selling the code for this program, in part or full, without prior - * written consent is expressly forbidden. - - * Using this code, in part or full, to create derivate work, - * new scripts or products is expressly forbidden. Obtain permission - * before redistributing this software over the Internet or in - * any other medium. In all cases copyright and header must remain intact. - * This Copyright is in full effect in any country that has International - * Trade Agreements with the United States of America or - * with the European Union. - - * Removing any of the copyright notices without purchasing a license - * is expressly forbidden. To remove HESK copyright notice you must purchase - * a license for this script. For more information on how to obtain - * a license please visit the page below: - * https://www.hesk.com/buy.php - *******************************************************************************/ +/** + * + * This file is part of HESK - PHP Help Desk Software. + * + * (c) Copyright Klemen Stirn. All rights reserved. + * https://www.hesk.com + * + * For the full copyright and license agreement information visit + * https://www.hesk.com/eula.php + * + */ function hesk_insertTag(tag) { var text_to_insert = '%%' + tag + '%%'; diff --git a/hesk_style_RTL.css b/hesk_style_RTL.css deleted file mode 100644 index 8a390bdd..00000000 --- a/hesk_style_RTL.css +++ /dev/null @@ -1,758 +0,0 @@ -body { - background-color: #f3fef4; - color: black; - font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - margin-right:0; - margin-left:0; - margin-top:0; - margin-bottom:0; -} - -table.enclosing { - background-color:#FFFFFF; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - width: 960px; -} - - -td { - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - text-align: right; -} - -a img { - vertical-align: bottom; - border : none; -} - -td.white { - background-color: #FFFFFF; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; -} - -td.admin_white { - background-color: #FFFFFF; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border: #d1dceb 1px solid; - padding: 1px; -} - -td.admin_gray { - background-color: #f5fffa; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border: #d1dceb 1px solid; - padding: 1px; -} - -td.notes { - background-color: #fffbf2; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - border: #ffe6b8 1px solid; -} - -th.tDetailsHead { - background-color: #F7F7F7; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - font-weight: normal; - text-align: center; -} - -td.tDetailsBody { - background-color: #FFFFFF; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - border: #F7F7F7 1px solid; - text-align: center; -} - -.small { - font-size: 11px; -} - -.smaller { - font-size: 10px; -} - -a { - color : Blue; - text-decoration : underline; -} - -a:hover { - color : Red; - text-decoration : none; -} - -table.white { - background-color: #ffffff ; - color : #23559C; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - border-collapse: collapse; -} - -table.white th { - background-color: #ffffff; - color : #23559C; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border: #b2babd 1px solid; - border-collapse: collapse; - background-image: url(img/tableheader.jpg); - background-repeat: no-repeat; - background-position: right top; -} - -table.white th a { - color : #23559C; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; -} - -table.white td { - height: 25px; - padding-right: 5px; -} - -.noborder { -border: none; -} - -h3 { - color : #74804e; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 13px; - font-weight: bold; - margin: 0px; -} - -.important { - color: Red; -} - -.medium { - color: #FF9900; -} - -input { - font-size: 12px; - font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; - color:#000000; -} - -input.button { - font-size: 12px; - font-family: Verdana, Geneva, Arial, Helvetica, sans-serif; - color:#000000; - background-color:#FFFFFF; -} - -select { - font-size: 12px; - height: 20px; -} - -header a img {border: none; text-decoration: none !important;} - -.open {color : #FF0000;} -.waitingreply {color : #FF9933;} -.replied {color : #0000FF;} -.resolved {color : #008000;} -.allbutresolved {color : #000000;} - -.success {color : #008000;} -.error {color : #FF0000;} -.notice {color : #FF9900} - -#ok { - border: 1px solid #679800; -} - -#error { - border: 1px solid #ba3225; -} - -.rate { - color: #666666; - text-align: left; - font-style: italic; -} - -a.article { - color : Black; - text-decoration: none; - font-size: 11px; -} - -a.article:hover { - color : Red; - text-decoration : none; -} - -.article_list { - font-size: 11px; -} - -fieldset { - margin-bottom: 6px; - border: 1px SOLID #267DDC; - padding: 4px; - background-color:white; - position:relative; - display:block; - padding: 15px 10px 10px 10px; - margin:20px 0px 20px 0px; -} - -legend { - background-image: url(img/bluebtn.png); - background-repeat: no-repeat; - color: #172901; - border: 1px solid #267DDC; - height: 10px; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - display:block; - width: auto; - padding:5px 5px; - position:relative; - width:130px; -} - -/*newly introduced styles (version 2.0)*/ - -.header { - width: 100%; - background-color: #74a62b; - color : #ffffff; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - text-align: center; - background-image: url(img/header.png); - background-repeat: repeat-x; - height: 57px; - padding: 0px; - margin: 0px; -} - -.header td { -text-align: center; -vertical-align: middle; -color:#FFFFFF; -} -.header a, .header a:link, .header a:active, .header a:visited { - color : #ffffff; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - text-align: center; -} -.header a:hover {} - -.headersm { - width: 100%; - background-color: #669933; - color : #ffffff; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - text-align: right; - background-image: url(img/headerbgsm.jpg); - background-repeat: repeat-x; - height: 25px; - padding: 0px; - margin: 0px; - font-weight:bold; - padding-right: 20px; -} - -hr { - border: none; - border-bottom: 1px dotted #adbac3; - width: 100%; - padding-top: 10px; - margin-bottom: 10px; - height: 1px; -} - -.greenbutton { - background-image: url(img/greenbtn.jpg); - background-repeat: no-repeat; - text-align: center; - color: #FFFFFF; - border: 1px solid #527234; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - height: 19px; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px -} - -.greenbuttonover { - background-image: url(img/greenbtnover.gif); - background-repeat: no-repeat; - text-align: center; - color: #FFFFFF; - border: 1px solid #527234; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - height: 19px; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px -} - -.orangebutton { - background-image: url(img/orangebtn.jpg); - background-repeat: no-repeat; - text-align: center; - color: #660000; - border: 1px solid #bf6628; - height: 20px; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px; - text-decoration: none; - margin-top: 0px; -} - -.orangebuttonover { - background-image: url(img/orangebtnover.gif); - background-repeat: no-repeat; - text-align: center; - color: #660000; - border: 1px solid #bf6628; - height: 20px; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px; - text-decoration: none; - margin-top: 0px; -} - -.bluebutton { - background-image: url(img/bluebtn.png); - background-repeat: no-repeat; - text-align: center; - color: #660000; - border: 1px solid #5b79a3; - height: 20px; - font-size: 10px; - font-weight:bold; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - text-decoration: none; - margin-left: 2px; - padding-top: 2px; -} - - -/*styles for roundcorners tables*/ - -.roundcornersleft { - width: 7px; - background-image: url(img/roundcornerslm.jpg); - background-repeat: repeat-y; - background-position: right; -} -.roundcornersright { - width: 7px; - background-image: url(img/roundcornersrm.jpg); - background-repeat: repeat-y; - background-position: left; -} -.roundcornerstop { - height: 7px; - background-image: url(img/roundcornerst.jpg); - background-repeat: repeat-x; - background-position: top; -} -.roundcornersbottom { - height: 7px; - background-image: url(img/roundcornersb.jpg); - background-repeat: repeat-x; - background-position: bottom; -} -.ticketrow { - background-color: #f5fffa; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - border: #748aaf 1px dotted; - padding: 6px; -} -.ticketalt { - background-color: #ffffff; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; - padding: 6px; -} - -.tickettd { - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 12px; -} - -.subheaderrow { - background-color: #ffffff; - color : #23559C; - border: #23559C solid 1px; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border-collapse: collapse; - background-image: url(img/tableheader.jpg); - background-repeat: no-repeat; - background-position: right top; - height: 25px; - padding-right: 20px; - padding-left: 20px; - padding-top: 5px; - } - -.homepageh3, .section { - color: #74804e; - font-weight: bold; -} - -/*newly introduced styles (version 2.2)*/ - -.large { - font-size:14px; -} - -.largebold { - font-size:14px; - font-weight:bold; -} - -.assignedyou { - color: red; -} - -.assignedother { - color: green; -} - -div.error { - border: 1px solid #cd0a0a; - background: #fef1ec; - color: #cd0a0a; - padding: 10px; -} - -div.success { - border: 1px solid #18760f; - background: #e9ffdb; - color: #363636; - padding: 10px; -} - -div.notice { - border: 1px solid #fcefa1; - background: #fff9de; - color: #363636; - padding: 10px; - vertical-align: middle; -} - -.admin_green { - background-color: #e3ffd0; - font-weight: bold; -} - -.admin_red { - background-color: #fef1ec; - font-weight: bold; -} - -.borderBottom { - border-bottom: silver 1px dashed; -} - -.borderTop { - border-top: silver 1px dashed; -} - -.alignTop { - vertical-align: top; -} - -.alignMiddle { - vertical-align: middle; -} - -.alignBottom { - vertical-align: bottom; -} - -hr.dashed { - border: none 0; - border-top: 1px dashed silver; - height: 1px; -} - -/* newly introduced styles (version 2.3) */ - -h1 { - color : #74804e; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 13px; - font-weight: bold; - margin: 0px; -} - -.critical { - color: #9400d3; - font-weight: bold; -} - -td.admin_critical { - background-color: #fff0ff; - color : #000000; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border: 1px solid #ff66ff; - padding: 1px; -} - -.isError { - color: black; - background-color: #fff9f7; - border: 1px solid red; -} - -.isNotice { - color: black; - border: 1px solid orange; - background: #fbf9ee; -} - -.optionWhiteON{ - padding:2px; - border:1px dotted silver; - background-color: #b0e0e6; -} - -.optionWhiteOFF { - padding:2px; - border:1px dotted silver; - background-color: white; -} - -.optionBlueON { - padding:2px; - border:1px dotted gray; - background-color: #b0e0e6; -} - -.optionBlueOFF { - padding:2px; - border:1px dotted gray; - background-color: #f5fffa; -} - -.optionWhiteNbON{ - border: none; - background-color: #b0e0e6; - vertical-align: text-bottom; -} - -.optionWhiteNbOFF { - border: none; - background-color: white; - vertical-align: text-bottom; -} - -.kbCatListON { - background-color: #fcefa1; -} - -.kbCatListOFF { - background-color: white; -} - -div.progress-container { - border: 1px solid #ccc; - width: 100px; - margin: 2px 0 2px 5px; - padding: 1px; - float: right; - background: white; -} - -div.progress-container > div { - background-color: #ACE97C; - height: 12px -} - -.black {color: black;} -.inprogress {color : #006400;} -.onhold {color : #000000;} - -div.online { - border: 1px solid #e5e8ff; - background: #ffffff; - color: #000000; - padding: 0px; - vertical-align: middle; -} - -span.online { - font-size: 10px; - white-space:nowrap; -} - -/* newly introduced styles (version 2.4) */ - -.orangebuttonsec { - background-image: url(img/orangebtnsec.jpg); - background-repeat: no-repeat; - text-align: center; - color: #660000; - border: 1px solid #bf6628; - height: 20px; - font-size: 10px; - font-weight:normal; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px; - text-decoration: none; - margin-top: 0px; -} - -.orangebuttonsecover { - background-image: url(img/orangebtnover.gif); - background-repeat: no-repeat; - text-align: center; - color: #660000; - border: 1px solid #bf6628; - height: 20px; - font-size: 10px; - font-weight:normal; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - background-position: right top; - padding-right: 6px; - padding-left: 6px; - margin-right: 2px; - margin-left: 2px; - text-decoration: none; - margin-top: 0px; -} - -td.admin_yellow { - background-color: #ffffe0; - color : #4a5571; - font-family : Verdana, Geneva, Arial, Helvetica, sans-serif; - font-size: 11px; - border: #d1dceb 1px solid; - padding: 1px; -} - -/* New styles in HESK version 2.6 */ - -div.info { - border: 1px solid #9acfea; - background: #d9edf7; - color: #363636; - padding: 10px; - vertical-align: middle; -} - -div.none { - color: #363636; - padding: 10px; - vertical-align: middle; -} - -/* New styles in HESK version 2.5 */ - -.kb_published { - color: #009900; -} - -.kb_private { - color: #4a5571; -} - -.kb_draft { - color: #cc9933; -} - -.searchbutton { - cursor:pointer; - width:70px; - height:27px; - text-indent:-999px; - text-transform: capitalize; - color: transparent; - background: url(img/ico-search.png) no-repeat #4d90fe center; - border: 1px solid #3079ED; - -moz-border-radius: 2px; - -webkit-border-radius: 2px; -} - -.searchbutton:hover { - background: url(img/ico-search.png) no-repeat center #357AE8; - border: 1px solid #2F5BB7; -} - -.searchfield { - width:400px; - height:21px; - font-size:14px; - text-indent:2px; - vertical-align: bottom; -} - -.sbsmall { - width:50px; - height:22px; - margin-top:2px; -} - -.sfsmall { - width:200px; - height:16px; - font-size:12px; - margin-top:2px; -} \ No newline at end of file diff --git a/inc/admin_functions.inc.php b/inc/admin_functions.inc.php index 832c5cd4..f2edf27a 100644 --- a/inc/admin_functions.inc.php +++ b/inc/admin_functions.inc.php @@ -460,7 +460,7 @@ function hesk_autoLogin($noredirect = 0) } // END hesk_autoLogin() -function hesk_isLoggedIn() +function hesk_isLoggedIn($redirect_if_not_logged_in = true) { global $hesk_settings; @@ -482,8 +482,13 @@ function hesk_isLoggedIn() } hesk_session_stop(); - header('Location: ' . $url); - exit(); + + if ($redirect_if_not_logged_in) { + header('Location: ' . $url); + exit(); + } else { + return false; + } } else { hesk_session_regenerate_id(); @@ -493,8 +498,13 @@ function hesk_isLoggedIn() // Exit if user not found if (hesk_dbNumRows($res) != 1) { hesk_session_stop(); - header('Location: ' . $url); - exit(); + + if ($redirect_if_not_logged_in) { + header('Location: ' . $url); + exit(); + } else { + return false; + } } // Fetch results from database @@ -503,8 +513,13 @@ function hesk_isLoggedIn() // Verify this session is still valid if (!hesk_activeSessionValidate($me['user'], $me['pass'], $_SESSION['session_verify'])) { hesk_session_stop(); - header('Location: ' . $url); - exit(); + + if ($redirect_if_not_logged_in) { + header('Location: ' . $url); + exit(); + } else { + return false; + } } // Update session variables as needed diff --git a/inc/common.inc.php b/inc/common.inc.php index f3b063eb..d2eadaca 100644 --- a/inc/common.inc.php +++ b/inc/common.inc.php @@ -262,13 +262,13 @@ function hesk_load_database_functions() function hesk_load_api_database_functions() { - require(HESK_PATH . 'api/core/json_error.php'); + require(__DIR__ . '/../api/core/json_error.php'); // Preferrably use the MySQLi functions if (function_exists('mysqli_connect')) { - require(HESK_PATH . 'api/core/database_mysqli.inc.php'); + require(__DIR__ . '/../api/core/database_mysqli.inc.php'); } // Default to MySQL else { - require(HESK_PATH . 'api/core/database.inc.php'); + require(__DIR__ . '/../api/core/database.inc.php'); } } // END hesk_load_database_functions() @@ -1068,7 +1068,6 @@ function hesk_ticketToPlain($ticket, $specialchars = 0, $strip = 1) } } // END hesk_ticketToPlain() - function hesk_msgToPlain($msg, $specialchars = 0, $strip = 1) { $msg = preg_replace('/\/i', "$2", $msg); @@ -2033,6 +2032,7 @@ function hesk_getFeatureArray() 'can_change_notification_settings', /* User can change notification settings */ 'can_view_logs', /* User can view the message logs */ 'can_man_calendar', /* User can manage calendar events */ + 'can_man_custom_nav', /* User can manage custom nav elements */ ); } @@ -2143,4 +2143,16 @@ function mfh_get_stars($rating) { } return $markup; +} + +function mfh_get_hidden_fields_for_language($keys) { + global $hesklang; + + $output = '
    '; + foreach ($keys as $key) { + $output .= sprintf('

    %s

    ', $key, $hesklang[$key]); + } + $output .= '
    '; + + return $output; } \ No newline at end of file diff --git a/inc/header.inc.php b/inc/header.inc.php index b24de558..192e1580 100644 --- a/inc/header.inc.php +++ b/inc/header.inc.php @@ -25,7 +25,6 @@ $modsForHesk_settings = array(); if (is_dir(HESK_PATH . 'install')) { define('MAINTENANCE_MODE', true); $modsForHesk_settings['navbar_title_url'] = 'javascript:;'; - $modsForHesk_settings['rtl'] = 0; $modsForHesk_settings['use_bootstrap_theme'] = 1; $modsForHesk_settings['show_icons'] = 1; $modsForHesk_settings['navbarBackgroundColor'] = '#414a5c'; @@ -52,13 +51,7 @@ if (is_dir(HESK_PATH . 'install')) { - - - - - + @@ -66,19 +59,10 @@ if (is_dir(HESK_PATH . 'install')) { rel="stylesheet" > - - - - - - - - + + @@ -87,8 +71,9 @@ if (is_dir(HESK_PATH . 'install')) { - + + @@ -108,9 +93,9 @@ if (is_dir(HESK_PATH . 'install')) { - - + + +unset($onload); ?>" class=" fixed js"> + + + + + + + + $customNavRs = hesk_dbQuery("SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "custom_nav_element` AS `t1` + INNER JOIN `" . hesk_dbEscape($hesk_settings['db_pfix']) . "custom_nav_element_to_text` AS `t2` + ON `t1`.`id` = `t2`.`nav_element_id` + AND `t2`.`language` = '" . hesk_dbEscape($hesk_settings['language']) . "' + WHERE `t1`.`place` = 3"); + + while ($row = hesk_dbFetchAssoc($customNavRs)): + ?> +
  • + + + <?php echo $row['text']; ?>> + + > + + + +
    • +
    @@ -419,6 +438,21 @@ $mails = mfh_get_mail_headers_for_dropdown($_SESSION['id'], $hesk_settings, $hes '; } + if (hesk_checkPermission('can_man_custom_nav', 0)) { + $number_of_settings++; + $active = ''; + if (defined('PAGE_TITLE') && PAGE_TITLE == 'ADMIN_CUSTOM_NAV_ELEMENTS') { + $active = 'active'; + } + + $markup .= ' +
  • + + + ' . $hesklang['manage_custom_nav_elements'] . ' + +
    • '; + } if ($number_of_settings > 0 && (hesk_checkPermission('can_view_logs', 0) || hesk_checkPermission('can_man_settings', 0))) { $markup .= '
  • '; @@ -439,7 +473,7 @@ $mails = mfh_get_mail_headers_for_dropdown($_SESSION['id'], $hesk_settings, $hes '; } if (hesk_checkPermission('can_man_settings', 0)) { - $number_of_settings++; + $number_of_settings += 2; $active = ''; if (defined('PAGE_TITLE') && PAGE_TITLE == 'ADMIN_SETTINGS') { $active = 'active'; @@ -452,6 +486,19 @@ $mails = mfh_get_mail_headers_for_dropdown($_SESSION['id'], $hesk_settings, $hes ' . $hesklang['helpdesk_settings'] . ''; + + $active = ''; + if (defined('PAGE_TITLE') && PAGE_TITLE == 'ADMIN_API_SETTINGS') { + $active = 'active'; + } + + $markup .= ' +
  • + + + ' . $hesklang['api_settings'] . ' + +
    • '; } if ($number_of_settings == 1) : diff --git a/inc/view_attachment_functions.inc.php b/inc/view_attachment_functions.inc.php index 6ff6cc69..3aee6e88 100644 --- a/inc/view_attachment_functions.inc.php +++ b/inc/view_attachment_functions.inc.php @@ -15,7 +15,7 @@ function mfh_listAttachments($attachments = '', $reply = 0, $is_staff) /* List attachments */ $att = explode(',', substr($attachments, 0, -1)); - echo '
    '; + echo '
    '; echo '
    '; echo ' @@ -29,8 +29,8 @@ function mfh_listAttachments($attachments = '', $reply = 0, $is_staff) '; echo ''; foreach ($att as $myatt) { - list($att_id, $att_name) = explode('#', $myatt); + $fileparts = pathinfo($att_name); $fontAwesomeIcon = mfh_getFontAwesomeIconForFileExtension($fileparts['extension']); echo ' @@ -44,30 +44,21 @@ function mfh_listAttachments($attachments = '', $reply = 0, $is_staff) if ($path == '') { echo ''; } else { - echo ' - ' . $hesklang['image'] . ' - '; - $download_path = ''; - if ($is_staff) { - $download_path = '../'; - } - echo ''; + echo ' + ' . $hesklang['image'] . ' + '; + } + } elseif (in_array($fontAwesomeIcon, array('fa fa-file-word-o', 'fa fa-file-excel-o', 'fa fa-file-powerpoint-o'))) { + //-- Get the actual image location and display a thumbnail. It will be linked to a modal to view a larger size. + $path = mfh_getSavedNameUrlForAttachment($att_id, $is_staff); + $apiPath = preg_replace('/https?:\/\//i', '', $hesk_settings['hesk_url'] . '/api/index.php/v1/tickets/' . $trackingID . '/attachments/' . $att_id); + + if ($path == '') { + echo ''; + } else { + echo ' + + '; } } else { //-- Display the FontAwesome icon in the panel's body diff --git a/index.php b/index.php index 41fddc81..61eba1f7 100644 --- a/index.php +++ b/index.php @@ -983,7 +983,7 @@ function print_add_ticket() - + +
    + +
    +
    +
    +
    + + <?php echo $row['text']; ?> + + + +
    +
    +
    + +
    +
    +
    +
    +     +
    + $('#all-good').show()"; @@ -181,6 +213,17 @@ hesk_dbConnect(); 0; + + output_result('Setting Exists: ' . $setting_name, $all_good); + + return $all_good !== false; +} + function run_table_check($table_name) { return run_column_check($table_name, '1'); } @@ -194,7 +237,7 @@ function run_column_check($table_name, $column_name) { output_result('Table Exists: ' . $table_name, $all_good); } else { - $all_good = run_check('SELECT ' . $column_name . ' FROM `' . $hesk_settings['db_pfix'] . $table_name . '` LIMIT 1'); + $all_good = run_check('SELECT `' . $column_name . '` FROM `' . $hesk_settings['db_pfix'] . $table_name . '` LIMIT 1'); output_result('Column Exists: ' . $table_name . '.' . $column_name, $all_good); } diff --git a/install/mods-for-hesk/installModsForHesk.php b/install/mods-for-hesk/installModsForHesk.php index d5c3a827..cc89aaf4 100644 --- a/install/mods-for-hesk/installModsForHesk.php +++ b/install/mods-for-hesk/installModsForHesk.php @@ -50,6 +50,7 @@ $buildToVersionMap = array( 39 => '3.0.5', 40 => '3.0.6', 41 => '3.0.7', + 42 => '3.1.0', ); function echoInitialVersionRows($version, $build_to_version_map) diff --git a/install/mods-for-hesk/js/version-scripts.js b/install/mods-for-hesk/js/version-scripts.js index 5efbc3f0..68a83e12 100644 --- a/install/mods-for-hesk/js/version-scripts.js +++ b/install/mods-for-hesk/js/version-scripts.js @@ -119,6 +119,9 @@ function processUpdates(startingVersion) { } else if (startingVersion < 41) { startVersionUpgrade('307'); executeUpdate(41, '307', '3.0.7'); + } else if (startingVersion < 42) { + startVersionUpgrade('310'); + executeUpdate(42, '310', '3.1.0'); } else { installationFinished(); } diff --git a/install/mods-for-hesk/modsForHesk.php b/install/mods-for-hesk/modsForHesk.php index 0b6756f5..386a53ff 100644 --- a/install/mods-for-hesk/modsForHesk.php +++ b/install/mods-for-hesk/modsForHesk.php @@ -118,6 +118,7 @@ hesk_dbConnect(); '); + return; + } + + var currentPlace = 0; + var addedElementToPlace = false; + var first = true; + var lastElement = null; + $.each(data, function() { + if (this.place !== currentPlace) { + if (lastElement !== null) { + //-- Hide the down arrow on the last element + $('[data-value="' + lastElement.id + '"]').parent().parent() + .find('[data-direction="down"]').css('visibility', 'hidden'); + lastElement = null; + } + + $('#table-body').append(''); + currentPlace = this.place; + addedElementToPlace = false; + first = true; + } + + var $template = $($('#nav-element-template').html()); + + $template.find('span[data-property="id"]').text(this.id).attr('data-value', this.id); + if (this.imageUrl === null) { + $template.find('span[data-property="image-or-font"]').html(''); + } else { + $template.find('span[data-property="image-or-font"]').text(this.imageUrl); + } + + $template.find('span[data-property="url"]').text(this.url); + + var text = ''; + $.each(this.text, function(key, value) { + text += '
  • ' + escape(key) + ': ' + escape(value) + '
    • '; + }); + $template.find('ul[data-property="text"]').html(text); + + var subtext = '-'; + if (this.place === 1) { + subtext = ''; + $.each(this.subtext, function(key, value) { + subtext += '
  • ' + escape(key) + ': ' + escape(value) + '
    • '; + }); + } + $template.find('ul[data-property="subtext"]').html(subtext); + + if (first) { + $template.find('[data-direction="up"]').css('visibility', 'hidden'); + first = false; + } + + $tableBody.append($template); + + elements[this.id] = this; + + addedElementToPlace = true; + lastElement = this; + }); + + if (lastElement) { + //-- Hide the down arrow on the last element + $('[data-value="' + lastElement.id + '"]').parent().parent() + .find('[data-direction="down"]').css('visibility', 'hidden'); + } + }, + error: function(data) { + mfhAlert.errorWithLog(mfhLang.text('failed_to_load_custom_nav_elements'), data.responseJSON); + console.error(data); + }, + complete: function() { + $('#overlay').hide(); + } + }); +} + +function escape(str) { + var div = document.createElement('div'); + div.appendChild(document.createTextNode(str)); + return div.innerHTML; +} + +function bindEditModal() { + $(document).on('click', '[data-action="edit"]', function() { + var element = elements[$(this).parent().parent().find('[data-property="id"]').text()]; + var $modal = $('#nav-element-modal'); + + $modal.find('#edit-label').show(); + $modal.find('#create-label').hide(); + $modal.find('select[name="place"]').val(element.place); + $modal.find('input[name="id"]').val(element.id); + $modal.find('input[name="url"]').val(element.url); + var $textLanguages = $modal.find('[data-text-language]'); + $.each($textLanguages, function() { + var language = $(this).data('text-language'); + + $(this).val(element.text[language]); + }); + + var $subtextLanguages = $modal.find('[data-subtext-language]'); + $.each($subtextLanguages, function() { + var language = $(this).data('subtext-language'); + + $(this).val(element.subtext[language]); + }); + + if (element.place === 1) { + $('#subtext').show(); + } else { + $('#subtext').hide(); + } + + if (element.imageUrl !== null) { + $modal.find('select[name="image-type"]').val('image-url'); + $modal.find('input[name="image-url"]').val(element.imageUrl); + $modal.find('#font-icon-group').hide(); + $modal.find('#image-url-group').show(); + } else { + $modal.find('select[name="image-type"]').val('font-icon'); + $('[data-toggle="nav-iconpicker"]').iconpicker('setIcon', element.fontIcon); + $modal.find('#font-icon-group').show(); + $modal.find('#image-url-group').hide(); + } + + + $modal.modal('show'); + }); +} + +function bindCreateModal() { + $('#create-button').click(function() { + var $modal = $('#nav-element-modal'); + $modal.find('#edit-label').hide(); + $modal.find('#create-label').show(); + $modal.find('select[name="place"]').val(1); + $modal.find('input[name="id"]').val(-1); + var $textLanguages = $modal.find('[data-text-language]'); + $.each($textLanguages, function() { + var language = $(this).data('text-language'); + + $(this).val(''); + }); + + var $subtextLanguages = $modal.find('[data-subtext-language]'); + $.each($subtextLanguages, function() { + var language = $(this).data('subtext-language'); + + $(this).val(''); + }); + + $('#subtext').show(); + + $modal.find('select[name="image-type"]').val('image-url'); + $modal.find('input[name="image-url"]').val(''); + $modal.find('#font-icon-group').hide(); + $modal.find('#image-url-group').show(); + $modal.find('input[name="url"]').val(''); + + $modal.modal('show'); + }); +} + +function bindDeleteButton() { + $(document).on('click', '[data-action="delete"]', function() { + $('#overlay').show(); + + var heskUrl = $('#heskUrl').text(); + var element = elements[$(this).parent().parent().find('[data-property="id"]').text()]; + + $.ajax({ + method: 'DELETE', + url: heskUrl + 'api/index.php/v1-internal/custom-navigation/' + element.id, + headers: { 'X-Internal-Call': true }, + success: function() { + mfhAlert.success(mfhLang.text('custom_nav_element_deleted')); + loadTable(); + }, + error: function(data) { + $('#overlay').hide(); + mfhAlert.errorWithLog(mfhLang.text('error_deleting_custom_nav_element'), data.responseJSON); + console.error(data); + } + }); + }); +} + +function bindSortButtons() { + $(document).on('click', '[data-action="sort"]', function() { + $('#overlay').show(); + var heskUrl = $('#heskUrl').text(); + var direction = $(this).data('direction'); + var element = elements[$(this).parent().parent().find('[data-property="id"]').text()]; + + $.ajax({ + method: 'POST', + url: heskUrl + 'api/index.php/v1-internal/custom-navigation/' + element.id + '/sort/' + direction, + headers: { 'X-Internal-Call': true }, + success: function() { + loadTable(); + }, + error: function(data) { + mfhAlert.errorWithLog(mfhLang.text('error_sorting_custom_nav_elements'), data.responseJSON); + console.error(data); + $('#overlay').hide(); + } + }) + }); +} \ No newline at end of file diff --git a/internal-api/js/view-message-log.js b/internal-api/js/view-message-log.js index c95f484a..b0d9265e 100644 --- a/internal-api/js/view-message-log.js +++ b/internal-api/js/view-message-log.js @@ -20,8 +20,8 @@ function getNullableField(value) { } function searchLogs(location, fromDate, toDate, severity) { - var endpoint = getHelpdeskUrl(); - endpoint += '/internal-api/admin/message-log/'; + var heskPath = $('p#hesk-path').text(); + var endpoint = heskPath + 'internal-api/admin/message-log/'; $.ajax({ url: endpoint, @@ -45,7 +45,7 @@ function displayResults(data) { table.empty(); if (data.length === 0) { - table.append(''); + table.append(''); } else { for (var index in data) { var result = data[index]; @@ -53,7 +53,8 @@ function displayResults(data) { '' + '' + '' + - ''); + '' + + ''); } } } diff --git a/js/calendar/mods-for-hesk-calendar-admin-readonly.js b/js/calendar/mods-for-hesk-calendar-admin-readonly.js index 94289cb1..574806f4 100644 --- a/js/calendar/mods-for-hesk-calendar-admin-readonly.js +++ b/js/calendar/mods-for-hesk-calendar-admin-readonly.js @@ -1,4 +1,6 @@ $(document).ready(function() { + var heskPath = $('p#hesk-path').text(); + $('#calendar').fullCalendar({ header: { left: 'prevYear,prev,next,nextYear today', @@ -13,7 +15,7 @@ $(document).ready(function() { defaultView: $('#setting_default_view').text().trim(), events: function(start, end, timezone, callback) { $.ajax({ - url: getHelpdeskUrl() + '/internal-api/admin/calendar/?start=' + start + '&end=' + end, + url: heskPath + 'internal-api/admin/calendar/?start=' + start + '&end=' + end, method: 'GET', dataType: 'json', success: function(data) { @@ -26,7 +28,7 @@ $(document).ready(function() { }, error: function(data) { console.error(data); - $.jGrowl($('#lang_error_loading_events').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_loading_events')); } }); }, @@ -85,7 +87,23 @@ $(document).ready(function() { animation: true, container: 'body', placement: 'auto' - }).popover('show'); + }).data('bs.popover') + .tip() + .css('padding', '0') + .find('.popover-title') + .css('background-color', event.backgroundColor) + .addClass('background-volatile'); + + if (event.textColor === 'AUTO') { + $eventMarkup.addClass('background-volatile'); + } else { + $eventMarkup.data('bs.popover').tip().find('.popover-title') + .css('color', event.textColor) + .css('border', 'solid 1px ' + event.borderColor); + } + + $eventMarkup.popover('show'); + refreshBackgroundVolatileItems(); }, eventMouseout: function() { $(this).popover('destroy'); @@ -112,7 +130,9 @@ function buildEvent(id, dbObject) { trackingId: dbObject.trackingId, start: moment(dbObject.startTime), url: dbObject.url, - color: dbObject.categoryColor === '' || dbObject.categoryColor === null ? '#fff' : dbObject.categoryColor, + backgroundColor: dbObject.backgroundColor, + textColor: dbObject.foregroundColor === 'AUTO' ? calculateTextColor(dbObject.backgroundColor) : dbObject.foregroundColor, + borderColor: parseInt(dbObject.displayBorder) === 1 ? dbObject.foregroundColor : dbObject.backgroundColor, allDay: true, type: dbObject.type, categoryId: dbObject.categoryId, @@ -120,7 +140,6 @@ function buildEvent(id, dbObject) { className: 'category-' + dbObject.categoryId, owner: dbObject.owner, priority: dbObject.priority, - textColor: calculateTextColor(dbObject.categoryColor), fontIconMarkup: getIcon(dbObject) }; } @@ -143,8 +162,9 @@ function buildEvent(id, dbObject) { categoryId: dbObject.categoryId, categoryName: dbObject.categoryName, className: 'category-' + dbObject.categoryId, - color: dbObject.categoryColor === '' || dbObject.categoryColor === null ? '#fff' : dbObject.categoryColor, - textColor: calculateTextColor(dbObject.categoryColor), + backgroundColor: dbObject.backgroundColor, + textColor: dbObject.foregroundColor === 'AUTO' ? calculateTextColor(dbObject.backgroundColor) : dbObject.foregroundColor, + borderColor: parseInt(dbObject.displayBorder) === 1 ? dbObject.foregroundColor : dbObject.backgroundColor, reminderValue: dbObject.reminderValue == null ? '' : dbObject.reminderValue, reminderUnits: dbObject.reminderUnits, fontIconMarkup: '' @@ -162,7 +182,7 @@ function getIcon(dbObject) { } function calculateTextColor(color) { - if (color === null || color === '') { + if (color === null || color === '' || color === undefined) { return 'black'; } diff --git a/js/calendar/mods-for-hesk-calendar-readonly.js b/js/calendar/mods-for-hesk-calendar-readonly.js index ea5ba6c4..2a2dc03f 100644 --- a/js/calendar/mods-for-hesk-calendar-readonly.js +++ b/js/calendar/mods-for-hesk-calendar-readonly.js @@ -1,4 +1,6 @@ $(document).ready(function() { + var heskPath = $('p#hesk-path').text(); + $('#calendar').fullCalendar({ header: { left: 'prevYear,prev,next,nextYear today', @@ -13,7 +15,7 @@ $(document).ready(function() { defaultView: $('#setting_default_view').text().trim(), events: function(start, end, timezone, callback) { $.ajax({ - url: getHelpdeskUrl() + '/internal-api/calendar/?start=' + start + '&end=' + end, + url: heskPath + 'internal-api/calendar/?start=' + start + '&end=' + end, method: 'GET', dataType: 'json', success: function(data) { @@ -26,7 +28,7 @@ $(document).ready(function() { }, error: function(data) { console.error(data); - $.jGrowl($('#lang_error_loading_events').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_loading_events')); } }); }, @@ -74,7 +76,23 @@ $(document).ready(function() { animation: true, container: 'body', placement: 'auto' - }).popover('show'); + }).data('bs.popover') + .tip() + .css('padding', '0') + .find('.popover-title') + .css('background-color', event.backgroundColor) + .addClass('background-volatile'); + + if (event.textColor === 'AUTO') { + $eventMarkup.addClass('background-volatile'); + } else { + $eventMarkup.data('bs.popover').tip().find('.popover-title') + .css('color', event.textColor) + .css('border', 'solid 1px ' + event.borderColor); + } + + $eventMarkup.popover('show'); + refreshBackgroundVolatileItems(); }, eventMouseout: function(event) { if (event.type === 'TICKET') { @@ -108,15 +126,16 @@ function buildEvent(id, dbObject) { categoryId: dbObject.categoryId, categoryName: dbObject.categoryName, className: 'category-' + dbObject.categoryId, - color: dbObject.categoryColor === '' || dbObject.categoryColor === null ? '#fff' : dbObject.categoryColor, - textColor: calculateTextColor(dbObject.categoryColor), + backgroundColor: dbObject.backgroundColor, + textColor: dbObject.foregroundColor === 'AUTO' ? calculateTextColor(dbObject.backgroundColor) : dbObject.foregroundColor, + borderColor: parseInt(dbObject.displayBorder) === 1 ? dbObject.foregroundColor : dbObject.backgroundColor, reminderValue: dbObject.reminderValue == null ? '' : dbObject.reminderValue, reminderUnits: dbObject.reminderUnits }; } function calculateTextColor(color) { - if (color === null || color === '') { + if (color === null || color === '' || color === undefined) { return 'black'; } diff --git a/js/calendar/mods-for-hesk-calendar.js b/js/calendar/mods-for-hesk-calendar.js index f708d5b8..e4bbb699 100644 --- a/js/calendar/mods-for-hesk-calendar.js +++ b/js/calendar/mods-for-hesk-calendar.js @@ -1,4 +1,6 @@ $(document).ready(function() { + var heskPath = $('p#hesk-path').text(); + $('#calendar').fullCalendar({ header: { left: 'prevYear,prev,next,nextYear today', @@ -13,7 +15,7 @@ $(document).ready(function() { defaultView: $('#setting_default_view').text().trim(), events: function(start, end, timezone, callback) { $.ajax({ - url: getHelpdeskUrl() + '/internal-api/admin/calendar/?start=' + start + '&end=' + end, + url: heskPath + 'internal-api/admin/calendar/?start=' + start + '&end=' + end, method: 'GET', dataType: 'json', success: function(data) { @@ -25,7 +27,7 @@ $(document).ready(function() { updateCategoryVisibility(); }, error: function(data) { - $.jGrowl($('#lang_error_loading_events').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_loading_events')); } }); }, @@ -98,7 +100,23 @@ $(document).ready(function() { animation: true, container: 'body', placement: 'auto' - }).popover('show'); + }).data('bs.popover') + .tip() + .css('padding', '0') + .find('.popover-title') + .css('background-color', event.backgroundColor); + + if (event.textColor === 'AUTO') { + $eventMarkup.addClass('background-volatile'); + } else { + $eventMarkup.data('bs.popover').tip().find('.popover-title') + .css('color', event.textColor) + .css('border', 'solid 1px ' + event.borderColor); + } + + + $eventMarkup.popover('show'); + refreshBackgroundVolatileItems(); }, eventMouseout: function() { $(this).popover('destroy'); @@ -149,15 +167,15 @@ $(document).ready(function() { $.ajax({ method: 'POST', - url: getHelpdeskUrl() + '/internal-api/admin/calendar/', + url: heskPath + 'internal-api/admin/calendar/', data: data, success: function() { removeFromCalendar(data.id); - $.jGrowl($('#lang_event_deleted').text(), { theme: 'alert-success', closeTemplate: '' }); + mfhAlert.success(mfhLang.text('event_deleted')); $('#edit-event-modal').modal('hide'); }, error: function() { - $.jGrowl($('#lang_error_deleting_event').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_deleting_event')); } }); }); @@ -186,7 +204,9 @@ $(document).ready(function() { categoryId: $createForm.find('select[name="category"]').val(), action: 'create', type: 'CALENDAR', - categoryColor: $createForm.find('select[name="category"] :selected').attr('data-color'), + backgroundColor: $createForm.find('select[name="category"] :selected').attr('data-background-color'), + foregroundColor: $createForm.find('select[name="category"] :selected').attr('data-foreground-color'), + displayBorder: $createForm.find('select[name="category"] :selected').attr('data-display-border'), categoryName: $createForm.find('select[name="category"] :selected').text().trim(), reminderValue: $createForm.find('input[name="reminder-value"]').val(), reminderUnits: $createForm.find('select[name="reminder-unit"]').val() @@ -194,7 +214,7 @@ $(document).ready(function() { $.ajax({ method: 'POST', - url: getHelpdeskUrl() + '/internal-api/admin/calendar/', + url: heskPath + 'internal-api/admin/calendar/', data: data, success: function(id) { addToCalendar(id, data, $('#lang_event_created').text()); @@ -202,7 +222,7 @@ $(document).ready(function() { updateCategoryVisibility(); }, error: function() { - $.jGrowl($('#lang_error_creating_event').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_creating_event')); } }); }); @@ -231,7 +251,9 @@ $(document).ready(function() { allDay: allDay, comments: $form.find('textarea[name="comments"]').val(), categoryId: $form.find('select[name="category"]').val(), - categoryColor: $form.find('select[name="category"] :selected').attr('data-color'), + backgroundColor: $form.find('select[name="category"] :selected').attr('data-background-color'), + foregroundColor: $form.find('select[name="category"] :selected').attr('data-foreground-color'), + displayBorder: $form.find('select[name="category"] :selected').attr('data-display-border'), categoryName: $form.find('select[name="category"] :selected').text().trim(), action: 'update', reminderValue: $form.find('input[name="reminder-value"]').val(), @@ -240,7 +262,7 @@ $(document).ready(function() { $.ajax({ method: 'POST', - url: getHelpdeskUrl() + '/internal-api/admin/calendar/', + url: heskPath + 'internal-api/admin/calendar/', data: data, success: function() { removeFromCalendar(data.id); @@ -248,7 +270,7 @@ $(document).ready(function() { $('#edit-event-modal').modal('hide'); }, error: function() { - $.jGrowl($('#lang_error_updating_event').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_updating_event')); } }); }); @@ -259,7 +281,7 @@ $(document).ready(function() { function addToCalendar(id, event, successMessage) { var eventObject = buildEvent(id, event); $('#calendar').fullCalendar('renderEvent', eventObject); - $.jGrowl(successMessage, { theme: 'alert-success', closeTemplate: '' }); + mfhAlert.success(successMessage); } function removeFromCalendar(id) { @@ -274,7 +296,9 @@ function buildEvent(id, dbObject) { trackingId: dbObject.trackingId, start: moment(dbObject.startTime), url: dbObject.url, - color: dbObject.categoryColor === '' || dbObject.categoryColor === null ? '#fff' : dbObject.categoryColor, + backgroundColor: dbObject.backgroundColor, + textColor: dbObject.foregroundColor === 'AUTO' ? calculateTextColor(dbObject.backgroundColor) : dbObject.foregroundColor, + borderColor: parseInt(dbObject.displayBorder) === 1 ? dbObject.foregroundColor : dbObject.backgroundColor, allDay: true, type: dbObject.type, categoryId: dbObject.categoryId, @@ -282,7 +306,6 @@ function buildEvent(id, dbObject) { className: 'category-' + dbObject.categoryId, owner: dbObject.owner, priority: dbObject.priority, - textColor: calculateTextColor(dbObject.categoryColor), fontIconMarkup: getIcon(dbObject) }; } @@ -305,8 +328,9 @@ function buildEvent(id, dbObject) { categoryId: dbObject.categoryId, categoryName: dbObject.categoryName, className: 'category-' + dbObject.categoryId, - color: dbObject.categoryColor === '' || dbObject.categoryColor === null ? '#fff' : dbObject.categoryColor, - textColor: calculateTextColor(dbObject.categoryColor), + backgroundColor: dbObject.backgroundColor, + textColor: dbObject.foregroundColor === 'AUTO' ? calculateTextColor(dbObject.backgroundColor) : dbObject.foregroundColor, + borderColor: parseInt(dbObject.displayBorder) === 1 ? dbObject.foregroundColor : dbObject.backgroundColor, reminderValue: dbObject.reminderValue == null ? '' : dbObject.reminderValue, reminderUnits: dbObject.reminderUnits, fontIconMarkup: '' @@ -324,7 +348,7 @@ function getIcon(dbObject) { } function calculateTextColor(color) { - if (color === null || color === '') { + if (color === null || color === '' || color === undefined) { return 'black'; } @@ -414,7 +438,9 @@ function displayEditModal(date) { } - var createTicketLink = getHelpdeskUrl() + '/' + getAdminDirectory() + '/new_ticket.php?subject='; + var heskPath = $('p#hesk-path').text(); + var adminDir = $('p#admin-dir').text(); + var createTicketLink = heskPath + adminDir + '/new_ticket.php?subject='; createTicketLink += encodeURI('[' + date.start.format('YYYY-MM-DD') + '] ' + date.title); if (date.location != '') { createTicketLink += encodeURI(' @ ' + date.location); @@ -449,10 +475,11 @@ function updateCategoryVisibility() { } function respondToDragAndDrop(event, delta, revertFunc) { + var heskPath = $('p#hesk-path').text(); if (event.type === 'TICKET') { $.ajax({ method: 'POST', - url: getHelpdeskUrl() + '/internal-api/admin/calendar/', + url: heskPath + 'internal-api/admin/calendar/', data: { trackingId: event.trackingId, action: 'update-ticket', @@ -463,10 +490,10 @@ function respondToDragAndDrop(event, delta, revertFunc) { startTime: event.start }); $('#calendar').fullCalendar('updateEvent', event); - $.jGrowl($('#lang_ticket_due_date_updated').text(), { theme: 'alert-success', closeTemplate: '' }); + mfhAlert.success(mfhLang.text('ticket_due_date_updated')); }, error: function() { - $.jGrowl($('#lang_error_updating_ticket_due_date').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_updating_ticket_due_date')); revertFunc(); } }); @@ -500,13 +527,13 @@ function respondToDragAndDrop(event, delta, revertFunc) { }; $.ajax({ method: 'POST', - url: getHelpdeskUrl() + '/internal-api/admin/calendar/', + url: heskPath + 'internal-api/admin/calendar/', data: data, success: function() { - $.jGrowl($('#lang_event_updated').text(), { theme: 'alert-success', closeTemplate: '' }); + mfhAlert.success(mfhLang.text('event_updated')); }, error: function() { - $.jGrowl($('#lang_error_updating_event').text(), { theme: 'alert-danger', closeTemplate: '' }); + mfhAlert.error(mfhLang.text('error_updating_event')); revertFunc(); } }); diff --git a/js/jquery.dirtyforms.min.js b/js/jquery.dirtyforms.min.js new file mode 100644 index 00000000..3fa4d184 --- /dev/null +++ b/js/jquery.dirtyforms.min.js @@ -0,0 +1,7 @@ +/*! +Dirty Forms jQuery Plugin | v2.0.0 | github.com/snikch/jquery.dirtyforms +(c) 2010-2015 Mal Curtis +License MIT +*/ +!function(e,t,i,r){e.fn.on||(e.fn.on=function(e,t,i,r){return this.delegate(t,e,i,r)}),e.fn.dirtyForms=function(t){return n[t]?n[t].apply(this,Array.prototype.slice.call(arguments,1)):"object"!=typeof t&&t?void e.error("Method "+t+" does not exist on jQuery.dirtyForms"):n.init.apply(this,arguments)};var n={init:function(r){var n={};return a.initialized||(e.extend(!0,e.DirtyForms,r),e(i).trigger("bind.dirtyforms",[u]),u.bind(t,i,n),a.initialized=!0),this.filter("form").not(":dirtylistening").each(function(){var t=e(this);t.find(e.DirtyForms.fieldSelector).each(function(){m(e(this))}),t.trigger("scan.dirtyforms"),u.bindForm(t,n)}),this},isDirty:function(t){var i=p(),r=e.DirtyForms.dirtyClass,n=!1;return this.each(function(o){var a=e(this),s=b(a,i);return a.hasClass(r)&&!s?(n=!0,!1):(a.find("."+r).each(function(){return b(e(this),i)?void 0:(n=!0,!1)}),n?!1:s||t||(e.each(e.DirtyForms.helpers,function(e,t){return t.isDirty&&t.isDirty(a,o)?(n=!0,!1):void 0}),!n)?void 0:!1)}),n},setClean:function(t,i){var r=function(){var t=e(this);m(t),C(t,!1)};return g(this,e.DirtyForms.fieldSelector,t).each(r).parents("form").trigger("setclean.dirtyforms",[t]),i?this:y(this,"setClean",t,p())},rescan:function(t,i){var r=function(){var t=e(this);v(t)||m(t),C(t,F(t))};return g(this,e.DirtyForms.fieldSelector,t).each(r).parents("form").trigger("rescan.dirtyforms",[t]),i?this:y(this,"rescan",t,p())}};e.extend(e.expr[":"],{dirty:function(t){var i=e(t);return i.hasClass(e.DirtyForms.dirtyClass)&&!i.is(":dirtyignored")},dirtylistening:function(t){return e(t).hasClass(e.DirtyForms.listeningClass)},dirtyignored:function(t){return b(e(t),!1)}}),e.DirtyForms={message:"You've made changes on this page which aren't saved. 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\ No newline at end of file diff --git a/js/modsForHesk-javascript.js b/js/modsForHesk-javascript.js index 46395c44..af22aabf 100644 --- a/js/modsForHesk-javascript.js +++ b/js/modsForHesk-javascript.js @@ -50,21 +50,7 @@ var loadJquery = function() $('.clockpicker').clockpicker(); // Set the proper text color for background-volatile elements - $('.background-volatile').each(function() { - $this = $(this); - var background = $this.css('background-color'); - - if (background !== 'rgba(0, 0, 0, 0)' - && background !== 'transparent') { - var grayCount = calculateGrayCount(background); - - if (grayCount > 186) { - $this.css('color', '#000'); - } else { - $this.css('color', '#fff'); - } - } - }); + refreshBackgroundVolatileItems(); // Initialize colorpicker $('.colorpicker-trigger').colorpicker({ @@ -98,9 +84,49 @@ var loadJquery = function() $('[data-hide]').click(function() { var hide = $(this).attr('data-hide'); $('#' + hide).hide(); - }) + }); + + $('[data-toggle="lightbox"]').magnificPopup({ + delegate: 'a[data-toggle="lightbox-item"]', + gallery: { + enabled: true + }, + closeOnContentClick: true + }); + + $('[data-activate]').click(function() { + var activate = $(this).data('activate'); + $(activate).removeAttr('disabled'); + }); + + $('[data-deactivate]').click(function() { + var deactivate = $(this).data('deactivate'); + $(deactivate).attr('disabled', 'disabled'); + }); + + //-- Initialize toastr properties + toastr.options.progressBar = true; + toastr.options.closeButton = true; }; +function refreshBackgroundVolatileItems() { + $('.background-volatile').each(function() { + $this = $(this); + var background = $this.css('background-color'); + + if (background !== 'rgba(0, 0, 0, 0)' + && background !== 'transparent') { + var grayCount = calculateGrayCount(background); + + if (grayCount > 186) { + $this.css('color', '#000'); + } else { + $this.css('color', '#fff'); + } + } + }); +} + function calculateGrayCount(background) { var parts = background.match(/^rgb\((\d+),\s*(\d+),\s*(\d+)\)$/); var red = parts[1]; @@ -274,9 +300,10 @@ function outputAttachmentIdHolder(value, id) { } function removeAttachment(id) { + var heskPath = $('p#hesk-path').text(); $('input[name="attachment-ids[]"][value="' + id + '"]').remove(); $.ajax({ - url: getHelpdeskUrl() + '/internal-api/ticket/delete-attachment.php?id=' + id, + url: heskPath + 'internal-api/ticket/delete-attachment.php?id=' + id, method: 'GET' }); } diff --git a/js/toastr.min.js b/js/toastr.min.js new file mode 100644 index 00000000..7c0c07c2 --- /dev/null +++ b/js/toastr.min.js @@ -0,0 +1,2 @@ +!function(e){e(["jquery"],function(e){return function(){function t(e,t,n){return g({type:O.error,iconClass:m().iconClasses.error,message:e,optionsOverride:n,title:t})}function n(t,n){return t||(t=m()),v=e("#"+t.containerId),v.length?v:(n&&(v=d(t)),v)}function o(e,t,n){return g({type:O.info,iconClass:m().iconClasses.info,message:e,optionsOverride:n,title:t})}function s(e){C=e}function i(e,t,n){return g({type:O.success,iconClass:m().iconClasses.success,message:e,optionsOverride:n,title:t})}function a(e,t,n){return g({type:O.warning,iconClass:m().iconClasses.warning,message:e,optionsOverride:n,title:t})}function r(e,t){var o=m();v||n(o),u(e,o,t)||l(o)}function c(t){var o=m();return v||n(o),t&&0===e(":focus",t).length?void h(t):void(v.children().length&&v.remove())}function l(t){for(var n=v.children(),o=n.length-1;o>=0;o--)u(e(n[o]),t)}function u(t,n,o){var s=!(!o||!o.force)&&o.force;return!(!t||!s&&0!==e(":focus",t).length)&&(t[n.hideMethod]({duration:n.hideDuration,easing:n.hideEasing,complete:function(){h(t)}}),!0)}function d(t){return v=e("
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Check the logs for more information.'; -$hesklang['number_of_tokens'] = 'Number of Tokens'; -$hesklang['generate_new_token'] = 'Generate New Token'; -$hesklang['revoke_all_tokens'] = 'Revoke All Tokens'; -$hesklang['generated_token_colon'] = 'Generated Token:'; -$hesklang['record_this_token_warning'] = 'Please record this token, as this is the only time you will be able to view it!'; -$hesklang['all_tokens_revoked'] = 'All tokens for this user have been revoked'; -$hesklang['staff_login_title'] = 'Staff Login'; -$hesklang['manage_custom_fields'] = 'Manage Custom Fields'; -$hesklang['value'] = 'Value'; -$hesklang['readonly'] = 'Readonly'; -$hesklang['copy_ticket'] = 'Copy Ticket'; -$hesklang['canned_responses_dropdown_title'] = 'Canned Responses'; -$hesklang['helpdesk_settings'] = 'Helpdesk Settings'; -$hesklang['click_to_toggle'] = 'Click to toggle'; -$hesklang['see_all_messages'] = 'See All Messages'; -$hesklang['color_scheme'] = 'Color Scheme'; -$hesklang['color_scheme_help'] = 'The color scheme for the backend to use.'; - -// ADDED OR MODIFIED IN Mods for HESK 2.6.0 -$hesklang['search_logs'] = 'Search Logs'; -$hesklang['date_logged'] = 'Date Logged'; -$hesklang['from_date'] = 'From Date'; -$hesklang['to_date'] = 'To Date'; -$hesklang['severity'] = 'Severity'; -$hesklang['debug'] = 'Debug'; -$hesklang['warning_title_case'] = 'Warning'; -$hesklang['logs'] = 'Logs'; -$hesklang['view_message_log'] = 'View Message Log'; -$hesklang['can_view_logs'] = 'Can view message logs'; -$hesklang['attachment_viewer_message'] = "Drag files here or click the 'Add File' button below to select files to upload."; -$hesklang['attachment_invalid_type_message'] = 'Sorry, but the file type you tried to upload is not allowed.'; -$hesklang['attachment_upload_error'] = 'An error occurred when trying to upload. Please try again later.'; -$hesklang['attachment_too_large'] = 'This attachment is larger than the max filesize permitted.'; -$hesklang['attachment_cancel'] = 'Cancel'; -$hesklang['attachment_confirm_cancel'] = 'Are you sure you want to cancel this upload?'; -$hesklang['attachment_remove'] = 'Remove attachment'; -$hesklang['due_date'] = 'Due Date'; -$hesklang['category_color'] = 'Color'; -$hesklang['category_color_help'] = 'The hex code for the color to be used on the view ticket screen and calendar. Leave blank for no color'; -$hesklang['category_updated'] = 'Changes to %s have been saved'; -$hesklang['new_event'] = 'New Event'; -$hesklang['create_event'] = 'Create Event'; -$hesklang['event_title'] = 'Title'; -$hesklang['event_title_tooltip'] = 'The title of the event'; -$hesklang['event_location'] = 'Location'; -$hesklang['event_location_tooltip'] = 'The location of the event'; -$hesklang['event_category_tooltip'] = 'Category for the event'; -$hesklang['event_start'] = 'Start'; -$hesklang['event_start_tooltip'] = 'The starting date (and time) of the event'; -$hesklang['event_start_date'] = 'Start Date'; -$hesklang['event_start_time'] = 'Start Time'; -$hesklang['event_all_day'] = 'All day'; -$hesklang['event_end'] = 'End'; -$hesklang['event_end_tooltip'] = 'The ending date (and time) of the event'; -$hesklang['event_end_date'] = 'End Date'; -$hesklang['event_end_time'] = 'End Time'; -$hesklang['event_reminder'] = 'Reminder'; -$hesklang['event_reminder_tooltip'] = 'Receive an e-mail reminder for this event. Only you will receive this reminder email.'; -$hesklang['event_min_before_event'] = 'minutes before event'; -$hesklang['event_hours_before_event'] = 'hours before event'; -$hesklang['event_days_before_event'] = 'days before event'; -$hesklang['event_weeks_before_event'] = 'weeks before event'; -$hesklang['event_comments'] = 'Comments'; -$hesklang['event_comments_tooltip'] = 'Additional comments about the event'; -$hesklang['event_create_ticket'] = 'Create Ticket'; -$hesklang['to_title_case'] = 'To'; -$hesklang['clear_for_no_due_date'] = 'Clear for no due date'; -$hesklang['ticket_due_date_updated'] = 'Ticket due date successfully updated'; -$hesklang['error_updating_ticket_due_date'] = 'An error occurred when trying to update the ticket due date'; -$hesklang['error_loading_events'] = 'An error occurred when trying to load events'; -$hesklang['error_deleting_event'] = 'An error occurred when trying to delete the event'; -$hesklang['event_deleted'] = 'Event successfully deleted'; -$hesklang['event_created'] = 'Event successfully created'; -$hesklang['error_creating_event'] = 'An error occurred when trying to create the event'; -$hesklang['event_updated'] = 'Event successfully updated'; -$hesklang['error_updating_event'] = 'An error occurred when trying to update the event'; -$hesklang['calendar_title_case'] = 'Calendar'; -$hesklang['calendar_categories'] = 'Categories'; -$hesklang['can_man_calendar'] = 'Can manage calendar events'; -$hesklang['calendar_reminder'] = 'Upcoming Event: %%TITLE%%'; -$hesklang['overdue_ticket'] = '[%%TRACKID%%] Ticket Overdue!'; -$hesklang['notify_overdue_unassigned'] = 'A ticket is overdue not assigned to me'; -$hesklang['calendar_settings'] = 'Calendar Settings'; -$hesklang['enable_calendar'] = 'Enable calendar'; -$hesklang['enable_calendar_help'] = 'Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.'; -$hesklang['yes_enable_calendar'] = 'YES, enable calendar'; -$hesklang['yes_enable_calendar_staff_only'] = 'YES, enable calendar, but only for staff'; -$hesklang['no_disable_calendar'] = 'NO, disable calendar'; -$hesklang['first_day_of_week'] = 'First day of week'; -$hesklang['first_day_of_week_help'] = 'This setting decides which day of the week to show first per week.'; -$hesklang['calendar_disabled'] = 'The calendar is disabled'; -$hesklang['default_view'] = 'Default Calendar View'; -$hesklang['default_view_help'] = 'Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.'; -$hesklang['week'] = 'Week'; -$hesklang['calendar_day'] = 'Day'; -$hesklang['calendar_index'] = 'View upcoming events'; -$hesklang['usage'] = 'Usage'; -$hesklang['tickets_and_events'] = 'Tickets and events'; -$hesklang['tickets_only'] = 'Tickets only'; -$hesklang['events_only'] = 'Events only'; -$hesklang['events'] = 'Events'; -$hesklang['add_files'] = ' Add File'; -$hesklang['select_all_title_case'] = 'Select All'; -$hesklang['deselect_all_title_case'] = 'Deselect All'; -$hesklang['event'] = 'Event'; -$hesklang['overdue_ticket_legend'] = 'Overdue ticket'; -$hesklang['attachment_max_exceeded'] = 'This file will not be uploaded becuase you have already uploaded the maximum number of files allowed.'; - -// ADDED OR MODIFIED IN Mods for HESK 2.5.2 -$hesklang['manage_statuses'] = 'Manage Statuses'; -$hesklang['manage_service_messages'] = 'Manage Service Messages'; -$hesklang['manage_banned_ips'] = 'Manage Banned IPs'; -$hesklang['manage_banned_emails'] = 'Manage Banned Emails'; -$hesklang['manage_email_templates'] = 'Manage Email Templates'; -$hesklang['linked_tickets'] = 'Linked tickets'; -$hesklang['add_ticket'] = 'Add Ticket'; -$hesklang['cannot_link_ticket_to_itself'] = 'You cannot link a ticket to itself!'; -$hesklang['linked_ticket_does_not_exist'] = '%s is not a valid Tracking ID!'; //%s: the child tracking ID -$hesklang['is_already_linked'] = '%s is already linked to this ticket.'; //%s: the child tracking ID -$hesklang['link_added'] = 'Successfully linked %s to this ticket.'; //%s: the child tracking ID -$hesklang['ticket_no_longer_linked'] = 'Ticket is no longer linked.'; -$hesklang['unlink'] = 'Unlink'; +// EMAIL SUBJECTS +$hesklang['new_ticket_staff'] = '[#%%TRACK_ID%%] New ticket: %%SUBJECT%%'; +$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%; Status: %%STATUS%%'; +$hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] Ticket assigned: %%SUBJECT%%'; +$hesklang['new_reply_by_customer'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; +$hesklang['new_reply_by_staff'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; +$hesklang['category_moved'] = '[#%%TRACK_ID%%] Ticket moved: %%SUBJECT%%'; +$hesklang['new_note'] = '[#%%TRACK_ID%%] Note added to: %%SUBJECT%%'; +$hesklang['new_pm'] = 'New private message: %%SUBJECT%%'; +$hesklang['forgot_ticket_id'] = 'List of your support tickets'; +$hesklang['ticket_closed'] = '[#%%TRACK_ID%%] Ticket closed/resolved'; // New in 2.6.0 -// ADDED OR MODIFIED IN Mods for HESK 2.5.0 -$hesklang['ticket_message_no_attachments'] = 'Ticket/Reply message, however attachments will not be included in the email'; -$hesklang['click_for_device_information'] = 'Click for device information'; -$hesklang['device_information'] = 'Device information'; -$hesklang['operating_system'] = 'Operating System'; -$hesklang['browser'] = 'Browser'; -$hesklang['screen_resolution'] = 'Screen Resolution'; -$hesklang['display_user_agent_information'] = 'Show user agent'; -$hesklang['display_user_agent_information_help'] = 'When enabled, staff will be able to view the operating system, browser, - and screen resolution of the device used to create the ticket.'; -$hesklang['value_colon'] = 'Value:'; -$hesklang['hidden_custom_field'] = 'Hidden text field'; -$hesklang['hidden_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed and will not be visible to the user.'; -$hesklang['readonly_custom_field'] = 'Read-only text field'; -$hesklang['readonly_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed, but will be visible to the user.'; -$hesklang['navbar_title_url'] = 'Navbar Title URL'; -$hesklang['navbar_title_url_help'] = 'Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.'; -$hesklang['this_field_is_required'] = 'This field is required'; -$hesklang['select_at_least_one_value'] = 'Please select at least one value'; +// ERROR MESSAGES +$hesklang['cant_connect_db']='Can\'t connect to database!'; +$hesklang['invalid_action']='Invalid action'; +$hesklang['select_username']='Please select your username'; +$hesklang['enter_pass']='Please enter your password'; +$hesklang['cant_sql']='Can\'t execute SQL'; +$hesklang['contact_webmsater']='Please notify webmaster at'; +$hesklang['mysql_said']='MySQL said'; +$hesklang['wrong_pass']='Wrong password.'; +$hesklang['session_expired']='Your session has expired, please login using the form below.'; +$hesklang['attempt']='Invalid attempt!'; +$hesklang['not_authorized_tickets']='You are not authorized to view tickets inside this category!'; +$hesklang['must_be_admin']='You are not authorized to view this page! To view this page you must be logged in as an administrator.'; +$hesklang['no_session']='Can\'t start a new session!'; +$hesklang['error']='Error'; +$hesklang['int_error']='Internal script error'; +$hesklang['no_trackID']='No tracking ID'; +$hesklang['status_not_valid']='Status not valid'; +$hesklang['trackID_not_found']='Tracking ID not found'; +$hesklang['select_priority']='Please select priority'; +$hesklang['ticket_not_found']='Ticket not found! Please make sure you have entered the correct tracking ID!'; +$hesklang['no_selected']='No tickets selected, nothing to change'; +$hesklang['id_not_valid']='This is not a valid ID'; +$hesklang['enter_id']='Please enter tracking ID'; +$hesklang['enter_name']='Please enter customer name'; +$hesklang['enter_date']='Please enter the date you want to search in'; +$hesklang['date_not_valid']='This is not a valid date. Please enter date in YYYY-MM-DD format.'; +$hesklang['enter_subject']='Please enter ticket subject'; +$hesklang['invalid_search']='Invalid search action'; +$hesklang['choose_cat_ren']='Please choose a category to be renamed'; +$hesklang['cat_ren_name']='Please write new category name'; +$hesklang['cat_not_found']='Category not found'; +$hesklang['enter_cat_name']='Please enter category name'; +$hesklang['no_cat_id']='No category ID'; +$hesklang['cant_del_default_cat']='You cannot delete the default category, you can only rename it'; +$hesklang['no_valid_id']='No valid user ID'; +$hesklang['user_not_found']='User not found'; +$hesklang['enter_real_name']='Please enter user real name'; +$hesklang['enter_valid_email']='Please enter a valid email address'; +$hesklang['enter_username']='Please enter username (login)'; +$hesklang['asign_one_cat']='Please assign user to at least one category!'; +$hesklang['confirm_user_pass']='Please confirm password'; +$hesklang['passwords_not_same']='The two passwords entered are not the same!'; +$hesklang['cant_del_admin']='You cannot delete the default administrator!'; +$hesklang['cant_del_own']='You cannot delete the profile you are logged in as!'; +$hesklang['enter_your_name']='Please enter your name'; +$hesklang['enter_message']='Please enter your message'; +$hesklang['sel_app_cat']='Please select the appropriate category'; +$hesklang['sel_app_priority']='Please select the appropriate priority'; +$hesklang['enter_ticket_subject']='Please enter your ticket subject'; +$hesklang['user_not_found_nothing_edit']='User not found or nothing to change'; -// ADDED OR MODIFIED IN Mods for HESK 2.4.0 -$hesklang['sort_by_user_defined_order'] = 'Sort by user-defined order'; -$hesklang['sort_alphabetically'] = 'Sort alphabetically'; -$hesklang['category_sort'] = 'Category Sorting'; -$hesklang['category_sort_help'] = 'Determines if categories shown on the manage categories page and all dropdowns are sorted by the user-defined order (default), or -sorted alphabetically.'; -$hesklang['quick_help_sections'] = 'Quick Help Sections'; -$hesklang['quick_help_sections_help'] = 'Check the checkbox to show the "Quick Help" sections on the left-hand side, or uncheck to not show.'; -$hesklang['create_ticket'] = 'Create ticket (customers)'; -$hesklang['view_ticket_form'] = 'View ticket form'; -$hesklang['knowledgebase'] = 'Knowledgebase section'; -$hesklang['staff_create_ticket'] = 'Create ticket (staff)'; -$hesklang['allow_rich_text_for_tickets'] = 'Allow rich text for tickets'; -$hesklang['allow_rich_text_for_tickets_help'] = 'Allow staff and customers to use rich text formatting when writing ticket messages / replies.'; -$hesklang['click_to_edit_name'] = 'Click to edit name'; -$hesklang['new_status'] = 'New Status'; -$hesklang['create_new_status_title'] = 'Create New Status'; -$hesklang['status_name_title'] = 'Status Name'; -$hesklang['status_name_title_help'] = 'The name of the status that should appear when viewing the ticket, for each language you have installed.'; -$hesklang['properties'] = 'Properties'; -$hesklang['closable'] = 'Closable'; // Same as $hesklang['closable_question'], but without punctuation -$hesklang['new_status_created'] = 'New status successfully created'; -$hesklang['editing_status_x'] = 'Editing status %s'; // 1st %s: text color, 2nd %s: status name -$hesklang['status_not_in_database'] = 'The status text for this language was not found in the database, so a suggested translation has been filled for you. - Please click "Save Changes" to save this translation to the database and to remove this warning.'; -$hesklang['ticket_status_updated'] = 'Ticket status successfully updated!'; -$hesklang['ticket_status_deleted'] = 'Ticket status deleted!'; -$hesklang['confirm_delete_status_question'] = 'Delete status?'; -$hesklang['confirm_delete_status'] = 'Are you sure you want to delete this status? This cannot be undone!'; -$hesklang['status_sort_updated'] = 'Ticket status sort updated!'; -$hesklang['status_sort'] = 'Status Sorting'; -$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.'; -$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.'; -$hesklang['default_statuses_updated'] = 'Default statuses have been updated!'; -$hesklang['download_count'] = 'Download Count'; -$hesklang['kb_attach_dir'] = 'Knowledgebase attachments folder'; -$hesklang['kb_attach_dir_help'] = 'Name of the folder, where knowledgebase attachments will be stored.

    The folder needs to exist within the main HESK folder and be writable by PHP. On most systems names are CaSe SeNSiTiVe. -

    Allowed chars (other will be removed): a-z A-Z 0-9 _ -'; -$hesklang['ticket_attach_dir'] = 'Ticket attachments folder'; -$hesklang['cannot_edit_status_demo'] = 'You cannot edit statuses while in demo mode!'; +// ADMIN PANEL +$hesklang['administrator']='Administrator'; +$hesklang['login']='Login'; +$hesklang['user']='User'; +$hesklang['username']='Username'; +$hesklang['pass']='Password'; +$hesklang['confirm_pass']='Confirm password'; +$hesklang['logged_out']='Logged out'; +$hesklang['logout']='Logout'; +$hesklang['logout_success']='You have been successfully logged out!'; +$hesklang['click_login']='Click here to login'; +$hesklang['back']='Go back'; +$hesklang['displaying_pages']='Displaying %d tickets. Pages:'; +$hesklang['trackID']='Tracking ID'; +$hesklang['timestamp']='Timestamp'; +$hesklang['name']='Name'; +$hesklang['subject']='Subject'; +$hesklang['status']='Status'; +$hesklang['priority']='Priority'; +$hesklang['open_action']='Open ticket'; // Open ACTION +$hesklang['close']='Closed'; // Closed ticket STATUS +$hesklang['any_status']='Any status'; +$hesklang['high']='High'; +$hesklang['medium']='Medium'; +$hesklang['low']='Low'; +$hesklang['del_selected']='Delete selected tickets'; +$hesklang['manage_cat']='Manage categories'; +$hesklang['profile']='Your profile'; +$hesklang['show_tickets']='Show tickets'; +$hesklang['sort_by']='Sort by'; +$hesklang['date_posted']='Date posted'; +$hesklang['category']='Category'; +$hesklang['any_cat']='Any category'; +$hesklang['order']='Order'; +$hesklang['ascending']='ascending'; +$hesklang['descending']='descending'; +$hesklang['display']='Display'; +$hesklang['tickets_page']='tickets per page'; +$hesklang['find_ticket']='Find ticket'; +$hesklang['yyyy_mm_dd']='YYYY-MM-DD'; +$hesklang['results_page']='results per page'; +$hesklang['opened']='opened'; // The ticket has been OPENED +$hesklang['ticket']='Ticket'; +$hesklang['tickets']='Tickets'; +$hesklang['ticket_been']='This ticket has been'; +$hesklang['view_ticket']='View ticket'; +$hesklang['open_tickets']='Open tickets'; +$hesklang['remove_statement']='Remove "Powered by" statement'; +$hesklang['click_info']='Click here for more info'; +$hesklang['reply_added']='Reply added'; +$hesklang['ticket_marked']='This ticket has been marked'; +$hesklang['ticket_status']='Ticket status'; +$hesklang['replies']='Replies'; +$hesklang['date']='Date'; +$hesklang['email']='Email'; +$hesklang['ip']='IP'; +$hesklang['message']='Message'; +$hesklang['add_reply']='Add reply'; +$hesklang['change_priority']='Change priority to'; +$hesklang['attach_sign']='Attach signature'; +$hesklang['profile_settings']='Profile settings'; +$hesklang['submit_reply']='Submit reply'; +$hesklang['support_panel']='Support panel'; +$hesklang['ticket_trackID']='Ticket tracking ID'; +$hesklang['c2c']='Click to continue'; +$hesklang['tickets_deleted']='Tickets deleted'; +$hesklang['num_tickets_deleted']='%d tickets have been deleted'; +$hesklang['found_num_tickets']='Found %d tickets. Pages:'; +$hesklang['confirm_del_cat']='Are you sure you want to remove this category?'; +$hesklang['cat_intro']='Here you are able to manage categories. Categories are useful +for categorizing tickets by relevance (for example "Sales", +"Hardware problems", "PHP/MySQL problems" etc) and for +assigning users to categories (for example that your sales person can only view +tickets posted to "Sales" category)'; +$hesklang['cat_name']='Category name'; +$hesklang['remove']='Remove'; +$hesklang['add_cat']='Add new category'; +$hesklang['max_chars']='max 40 chars'; +$hesklang['create_cat']='Create category'; +$hesklang['ren_cat']='Rename category'; +$hesklang['to']='to'; +$hesklang['cat_added']='Category added'; +$hesklang['cat_name_added']='Category %s has been successfully added'; +$hesklang['cat_renamed']='Category renamed'; +$hesklang['cat_renamed_to']='Selected category has been successfully renamed to'; +$hesklang['cat_removed']='Category removed'; +$hesklang['cat_removed_db']='Selected category has been successfully removed from the database'; +$hesklang['sure_remove_user']='Are you sure you want to remove this user?'; +$hesklang['manage_users']='Manage users'; +$hesklang['users_intro']='Here you are able to manage users who can login to the admin panel and +answer tickets. Administrators can view/edit tickets in any category and have access +to all functions of the admin panel (manage users, manage categories, ...) while +other users may only view and reply to tickets within their categories.'; +$hesklang['yes']='YES'; +$hesklang['no']='NO'; +$hesklang['edit']='Edit'; +$hesklang['add_user']='Add new user'; +$hesklang['req_marked_with']='Required fields are marked with'; +$hesklang['real_name']='Real name'; +$hesklang['sign_extra']='HTML code is not allowed. Links will be clickable.'; +$hesklang['create_user']='Create user'; +$hesklang['editing_user']='Editing user'; +$hesklang['user_added']='User added'; +$hesklang['user_added_success']='New user %s with password %s has been successfully added'; +$hesklang['user_removed']='User removed'; +$hesklang['sel_user_removed']='Selected user has been successfully removed from the database'; +$hesklang['profile_for']='Profile for'; +$hesklang['new_pass']='New password'; +$hesklang['update_profile']='Update profile'; +$hesklang['notify_new_posts']='Notify me of new tickets and posts within my categories'; +$hesklang['profile_updated']='Profile updated'; +$hesklang['profile_updated_success']='This profile has been successfully updated'; +$hesklang['view_profile']='View profile'; +$hesklang['new_ticket_submitted']='New support ticket submitted'; +$hesklang['user_profile_updated_success']='This user profile has been updated successfully'; +$hesklang['printer_friendly']='Print'; +$hesklang['end_ticket']='--- End of ticket ---'; -// ADDED OR MODIFIED IN Mods for HESK 2.3.0 -$hesklang['sm_icon'] = 'Icon'; -$hesklang['sm_icon_type'] = 'Icon Type'; -$hesklang['sm_no_icon'] = 'No Icon'; -$hesklang['sm_search_icon'] = 'Search Icon'; -$hesklang['sm_iconpicker_footer_label'] = '{0} - {1} of {2}'; // {0}: lower bound of page, {1}: upper bound of page, {2}: total number of icons -$hesklang['mods_for_hesk_acronym'] = 'MFH'; // THIS SHOULD NOT BE TRANSLATED -$hesklang['added_in_mods_for_hesk'] = 'Added in Mods for HESK'; -$hesklang['statuses_intro'] = 'Here you can add, remove, and modify ticket statuses, as well as changing the default status for particular actions.'; -$hesklang['statuses_saved'] = 'Ticket statuses have been updated!'; -$hesklang['email_template_not_saved'] = 'The email template %s was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666'; // %s: Template file name -$hesklang['language_key'] = 'Language Key'; -$hesklang['language_key_description'] = 'This is the language file \'key\' that contains the text you want to display'; -$hesklang['can_man_ticket_statuses'] = 'Can manage ticket statuses'; -$hesklang['key_required'] = 'Keys are required for all statuses'; -$hesklang['x_merged'] = '(+%s merged)'; // %s number of tickets merged -$hesklang['merged_tickets'] = 'Merged tickets: '; -$hesklang['show_number_merged'] = 'Show number of tickets merged'; -$hesklang['show_number_merged_descr'] = 'Show number of tickets merged next to Tracking ID'; -$hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see which tickets were merged into the other on the ticket search screen.'; -$hesklang['latest_top_on_home'] = 'Latest/Top articles on home page'; -$hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page. - Otherwise, a link to the knowledgebase will appear on the home page.'; -$hesklang['location_unavailable'] = "Location unavailable. Click for more information."; -$hesklang['click_for_map'] = "View map of user's location"; -$hesklang['request_user_location'] = "Request Location"; -$hesklang['request_user_location_help'] = "If enabled, the help desk will ask for the customer's location, allowing staff to - see a map of the customer's location when they created the ticket."; -$hesklang['users_location'] = "User's Location"; -$hesklang['location_unavailable_0'] = "User's location is not available because the ticket was created before location tracking was enabled."; -$hesklang['location_unavailable_1'] = "User's location is not available because the user refused to share it."; -$hesklang['location_unavailable_2'] = "User's location is not available because the help desk was unable to determine the user's position."; -$hesklang['location_unavailable_3'] = "User's location is not available because the help desk was not able to determine the user's position in - a reasonable amount of time."; -$hesklang['location_unavailable_4'] = "An unknown error occurred when trying to obtain the user's location."; -$hesklang['location_unavailable_5'] = "User's location is not available because the user's browser did not meet the minimum -requirements for tracking their location when the ticket was submitted."; -$hesklang['save_location'] = 'Save Location'; -$hesklang['close_modal_without_saving'] = 'Close without saving'; -$hesklang['ticket_location_updated'] = 'Ticket location has been updated!'; -$hesklang['location_colon'] = 'Location:'; -$hesklang['your_current_location'] = 'Your location'; -$hesklang['requesting_location_ellipsis'] = 'Requesting location...'; -$hesklang['unable_to_determine_location'] = 'Unable to determine your location, or you declined to share it.'; -$hesklang['save_to_see_updated_address'] = 'Save the new location to see the updated address'; -$hesklang['manager'] = 'Manager'; -$hesklang['manager_updated'] = 'Category manager has been updated.'; -$hesklang['can_set_manager'] = 'Can set category managers'; -$hesklang['no_manager'] = 'No manager'; -$hesklang['manage_permission_templates'] = 'Manage Permission Templates'; -$hesklang['manage_permission_templates_help'] = 'Here you can create and edit permission templates. These templates will appear when creating/editing a user. -Please note that if you change the permission template\'s settings, it will NOT change the permissions of any users that are set to this permission template.'; -$hesklang['number_of_users'] = 'Number of Users'; -$hesklang['actions'] = 'Actions'; -$hesklang['view_permissions_for_this_template'] = 'View/edit permissions for this template'; -$hesklang['permission'] = 'Permission'; -$hesklang['permissions_for_template'] = 'Permissions for template %s'; // %s template name -$hesklang['template_has_admin_privileges'] = 'Permission template has admin privileges. Click to set as non-admin'; -$hesklang['template_has_no_admin_privileges'] = 'Permission template does not have admin privileges. Click to set as admin'; -$hesklang['staff_cannot_be_admin'] = 'Staff permission group does not have admin access, and cannot be set as an admin'; -$hesklang['admin_cannot_be_staff'] = 'Administrator permission group has admin access, and cannot be set as non-admin'; -$hesklang['template_is_admin_cannot_change'] = 'The permission group currently has admin privileges, so you cannot set specific permissions here.'; -$hesklang['permission_template_updated'] = 'Permission template has been updated!'; -$hesklang['create_new_template'] = 'Create new permission template'; -$hesklang['create_new_template_title'] = 'Create New Permission Template'; // same as create_new_template, but in Title Case -$hesklang['template_name'] = 'Template name'; -$hesklang['template_name_required'] = 'Template name required.'; -$hesklang['you_must_select_a_category'] = 'You must select at least one category.'; -$hesklang['you_must_select_a_feature'] = 'You must select at least one feature.'; -$hesklang['permission_template_error'] = 'The permission template could not be completed due to the following error(s): %s'; // %s: error list -$hesklang['template_created'] = 'Permission template successfully created!'; -$hesklang['cannot_delete_admin_or_staff'] = 'The Administrator and Staff permission groups cannot be deleted!'; -$hesklang['no_templates_were_deleted'] = 'No templates were deleted!'; -$hesklang['permission_template_deleted'] = 'Permission template deleted!'; -$hesklang['permission_template_now_admin'] = 'Permission template is now designed as an admin template'; -$hesklang['permission_template_no_longer_admin'] = 'Permission template is no longer designated as an admin template'; -$hesklang['cannot_change_admin_staff'] = 'You cannot change admin/non-admin status for the Administrator and Staff templates!'; -$hesklang['permission_tpl_man'] = 'Manage permission templates'; // Menu link -$hesklang['permission_templates'] = 'Permission Templates'; -$hesklang['can_man_permission_tpl'] = 'Can manage permission templates'; -$hesklang['permission_template_colon'] = 'Permission Template'; -$hesklang['permission_template'] = 'Permission Template'; -$hesklang['custom'] = 'Custom'; +// CUSTOMER INTERFACE +$hesklang['your_ticket_been']='Your ticket has been'; +$hesklang['submit_ticket']='Submit a ticket'; +$hesklang['sub_ticket']='Submit ticket'; +$hesklang['before_submit']='Before submitting please make sure of the following'; +$hesklang['all_info_in']='All necessary information has been filled out'; +$hesklang['all_error_free']='All information is correct and error-free'; +$hesklang['we_have']='We have'; +$hesklang['recorded_ip']='recorded as your IP Address'; +$hesklang['recorded_time']='recorded the time of your submission'; +$hesklang['save_changes']='Save changes'; +$hesklang['reply_submitted']='Reply submitted'; +$hesklang['reply_submitted_success']='Your reply to this ticket has been successfully submitted'; +$hesklang['view_your_ticket']='View your ticket'; +$hesklang['ticket_submitted']='Ticket submitted'; +$hesklang['ticket_submitted_success']='Your ticket has been successfully submitted! Ticket ID'; +$hesklang['your_ticket']='Your ticket'; -// ADDED OR MODIFIED IN Mods for HESK 2.2.1 -$hesklang['popart_no_colon']='Top Knowledgebase Articles'; // same as $hesklang['popart'] but without a colon (:) -$hesklang['latart_no_colon']='Latest Knowledgebase Articles'; // same as $hesklang['latart'] but without a colon (:) -$hesklang['ac_no_colon']='Articles in this Category'; // same as $hesklang['ac'] but without a colon (:) -// ADDED OR MODIFIED IN Mods for HESK 2.2.0 -$hesklang['email_templates'] = 'Email templates'; -$hesklang['email_templates_intro'] = 'You can edit your plaintext and HTML email templates here.'; -$hesklang['edit_plain_text_template'] = 'Edit plain text template'; -$hesklang['edit_html_template'] = 'Edit HTML template'; -$hesklang['editing_plain_text_template'] = 'Editing plain text template %s'; // %s: The name of the template file, then language name -$hesklang['editing_html_template'] = 'Editing HTML template %s'; // %s: The name of the template file, then language name -$hesklang['show_special_tags'] = 'Show Special Tags'; -$hesklang['hide_special_tags'] = 'Hide Special Tags'; -$hesklang['special_tag'] = 'Special Tag'; -$hesklang['description'] = 'Description'; -$hesklang['customer_name'] = 'Customer name'; -$hesklang['customer_email'] = 'Customer email'; -$hesklang['ticket_subject'] = 'Ticket subject'; -$hesklang['ticket_message'] = 'Ticket/Reply message'; -$hesklang['ticket_created'] = 'Date and time of ticket submission'; -$hesklang['ticket_updated'] = 'Date and time of ticket last update'; -$hesklang['ticket_url'] = 'Ticket URL address'; -$hesklang['ticket_category'] = 'Ticket category'; -$hesklang['ticket_owner'] = 'Staff member assigned to the ticket'; -$hesklang['ticket_priority'] = 'Ticket priority'; -$hesklang['custom_field_x'] = 'Custom field %s'; // %s: Custom field #1-20 -$hesklang['email_template_saved'] = 'The email template %s has been saved.'; // %s: Template file name -$hesklang['error_saving_template'] = 'An error occurred when trying to save the email template!'; -$hesklang['can_man_email_tpl'] = 'Edit email templates'; -$hesklang['email_template_directory_not_writable'] = 'The email template %s is not writable by HESK. Please CHMOD it to 0666.'; // %s: template file name -$hesklang['closable_question'] = 'Closable?'; -$hesklang['closable_description'] = 'This setting is ignored if the "Closed?" setting is set to "Yes" for this status. -

    Determines if the customer and/or staff is able to close a ticket in this status. -

    Yes: Both customers and staff can close a ticket in this status. -
    Customers only: Customers can close a ticket in this status, but staff cannot. -
    Staff only: Staff can close a ticket in this status, but customers cannot. -
    No: No one is allowed to close a ticket in this status.'; // " = " -$hesklang['customers_only'] = 'Customers only'; -$hesklang['staff_only'] = 'Staff only'; -$hesklang['yes_title_case'] = 'Yes'; -$hesklang['no_title_case'] = 'No'; -$hesklang['autoclose_ticket_status'] = 'When a ticket is closed automatically, change the status to'; -$hesklang['recent_tickets'] = 'Recent tickets'; -$hesklang['current_status_colon'] = 'Current status: %s'; // %s: status name (i.e. "Resolved", "New", etc.) -$hesklang['email_attachments'] = 'Email attachments'; -$hesklang['email_attachments_help'] = 'Show attachments as links: Links to attachments will be appended at the end of the email. -

    Attach directly to email: Attachments will be embedded directly into emails.'; -$hesklang['show_attachments_as_links'] = 'Show attachments as links'; -$hesklang['attach_directly_to_email'] = 'Attach directly to email'; - -// ADDED OR MODIFIED IN Mods for HESK 2.1.1 -$hesklang['new_article_default_type'] = 'Default Type for New Articles'; -$hesklang['new_article_default_type_help'] = 'Choose the default type for new knowledgebase articles.'; -$hesklang['kb_draft3'] = 'The article is saved but not yet published. It can only be read by staff who has permission to - manage knowledgebase articles.'; // This is exactly the same as kb_draft2 with all HTML removed -$hesklang['file_name'] = 'File Name'; -$hesklang['action'] = 'Action'; -$hesklang['click_to_preview'] = 'Click to preview'; -$hesklang['attachment_removed'] = 'This attachment has been removed and cannot be viewed / downloaded'; - -// ADDED OR MODIFIED IN Mods for HESK 2.1.0 -$hesklang['e_mfh_settings'] = 'You will not be able to save your settings unless this file is writable by the script (CHMOD to 666)!'; -$hesklang['mfh_up_to_date'] = 'Mods for HESK is up to date'; -$hesklang['use_bootstrap_theme'] = 'Use Boostrap Theme CSS'; -$hesklang['use_bootstrap_theme_help'] = 'Enable this to use the bootstrap-theme.css file. Use this for a more 3D look and feel, or disable it for a flatter look.'; - -// ADDED OR MODIFIED IN Mods For HESK 2.0.0 -$hesklang['saved_ticket_tpl'] = 'Saved Templates'; -$hesklang['new_ticket_tpl']='Add or Edit a Ticket Template'; -$hesklang['and_change_status_to'] = 'and change status to'; // Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to") -$hesklang['closed_title'] = 'Closed'; -$hesklang['image'] = 'Image'; // Used for alt tag -$hesklang['close_modal'] = 'Close'; -$hesklang['email_custom_field'] = 'Email Address'; -$hesklang['email_custom_field_help'] = 'Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.'; -$hesklang['email_custom_field_label'] = 'Address Type'; -$hesklang['cc'] = 'Cc:'; -$hesklang['bcc'] = 'Bcc:'; -$hesklang['mailgun'] = 'Mailgun'; -$hesklang['mailgun_help'] = 'Send mail using the Mailgun API. For more information on Mailgun, visit https://www.mailgun.com'; -$hesklang['mailgun_api_key'] = 'Mailgun API Key'; -$hesklang['mailgun_api_key_help'] = 'Your API key for Mailgun.'; -$hesklang['mailgun_domain'] = 'Mailgun Domain'; -$hesklang['mailgun_domain_help'] = 'Your registered domain for Mailgun'; -$hesklang['html_emails'] = 'HTML Emails'; -$hesklang['html_emails_help'] = 'Send HTML-supported emails to staff and customers.

    To use this feature, create a new folder called html in your - language\'s emails folder and create templates for each email file. Both the HTML and plaintext versions will be sent (recipient\'s email program will - properly display either the HTML or plaintext version, depending on their mail client\'s settings).'; -$hesklang['html_emails_text'] = 'Enable HTML-formatted emails'; -$hesklang['beta_text'] = 'BETA'; - - -// ADDED OR MODIFIED IN Mods For HESK 1.7.0 -$hesklang['date_custom_field'] = 'Date'; -$hesklang['date_custom_field_text'] = 'No options for this custom field type.'; -$hesklang['multiple_select_custom_field'] = 'Multiple Select box'; -$hesklang['multiple_select_custom_field_text'] = 'Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!'; -$hesklang['date_format'] = 'Date must be in YYYY-MM-DD format.'; -$hesklang['custom_field_setting'] = 'Multilanguage support'; -$hesklang['custom_field_setting_help'] = 'Enabling this setting will use the name of the custom field as the language - file\'s key, rather than the direct name itself. This allows the custom field to be translated into different languages.'; -$hesklang['enable_custom_field_language'] = 'Enable multilanguage support'; -$hesklang['custom_language_key'] = 'Field language file key'; -$hesklang['ticket_reopen_assigned'] = '[#%%TRACK_ID%%] Assigned ticket reopened'; -$hesklang['verify_email'] = 'Verify Email'; -$hesklang['email_verified'] = 'The email address %s has been verified. Additionally, the following tickets have been created:'; //%s: email address -$hesklang['verify_no_records'] = 'No records were found for this activation key. Has this activation key already been used?'; -$hesklang['activation_key'] = 'Activation Key'; -$hesklang['no_tickets_created'] = 'No tickets created'; -$hesklang['customer_email_verification'] = 'Customer Email Verifications'; -$hesklang['customer_email_verification_help'] = 'Require customers to verify their email address via email. Once their - address has been verified, it does not need to be re-verified in the future.

    NOTE: Enabling this will disable the - ability for the customer to provide multiple emails, as HESK will be unable to determine which email needs to be verified.'; -$hesklang['require_customer_validate_email'] = 'Require customers to verify email'; -$hesklang['multi_eml_disabled'] = 'This feature has been disabled because this help desk has been configured to require - customers to verify their email address'; -$hesklang['feature_disabled'] = 'Feature Disabled'; -$hesklang['verify_your_email'] = 'Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.'; -$hesklang['installation_information'] = 'Installation Information'; - -// ADDED OR MODIFIED IN Mods For HESK 1.6.0 -$hesklang['notify_note_unassigned'] = 'Someone adds a note to a ticket not assigned to me'; -$hesklang['can_change_notification_settings'] = 'Can change notification settings'; -$hesklang['add_row'] = 'Add row'; -$hesklang['addnote'] = 'Add note'; -$hesklang['mods_for_hesk'] = 'Mods for HESK'; -$hesklang['err_modsForHesk_settings'] = 'Can\'t open file modsForHesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)'; -$hesklang['mods_for_hesk_version'] = 'Mods for HESK Version'; +// ADDED IN HESK VERSION 0.94 +$hesklang['check_updates']='Make sure you always have installed the latest version of Hesk!'; +$hesklang['check4updates']='Check for updates'; +$hesklang['open']='New'; +$hesklang['wait_reply']='Waiting reply'; +$hesklang['wait_staff_reply']='Waiting reply from staff'; +$hesklang['wait_cust_reply']='Waiting reply from customer'; +$hesklang['replied']='Replied'; +$hesklang['last_replier']='Last replier'; +$hesklang['staff']='Staff'; +$hesklang['customer']='Customer'; +$hesklang['close_selected']='Mark selected tickets Resolved'; +$hesklang['execute']='Execute'; +$hesklang['saved_replies']='Canned responses'; +$hesklang['manage_saved']='Canned responses'; +$hesklang['manage_intro']='Here you can add and manage canned responses. These are commonly used replies which are more or less the same for every customer. You should use canned responses to avoid typing the same reply to different customers numerous times.'; +$hesklang['no_saved']='No canned responses'; +$hesklang['delete_saved']='Are you sure you want to delete this canned response?'; +$hesklang['new_saved']='Add or Edit a canned response'; +$hesklang['canned_add']='Create a new canned response'; +$hesklang['canned_edit']='Edit selected canned response'; +$hesklang['saved_title']='Title'; +$hesklang['save_reply']='Save response'; +$hesklang['saved']='Response saved'; +$hesklang['your_saved']='Your canned response has been saved for future use'; +$hesklang['ent_saved_title']='Please enter reply title'; +$hesklang['ent_saved_msg']='Please enter reply message'; +$hesklang['saved_removed']='Canned response removed'; +$hesklang['saved_rem_full']='Selected canned response has been removed from the database'; +$hesklang['clip_alt']='This post has attachments'; +$hesklang['attachments']='Attachments'; +$hesklang['fill_all']='Missing required field'; +$hesklang['file_too_large']='Your file %s is too large'; +$hesklang['created_on']='Created'; +$hesklang['tickets_closed']='Tickets closed'; +$hesklang['num_tickets_closed']='%d tickets have been closed'; +$hesklang['select_saved']='Select a canned response'; +$hesklang['select_empty']='Select / Empty'; +$hesklang['insert_special']='Insert special tag (will be replaced with customer info)'; +$hesklang['move_to_catgory']='Move ticket to'; +$hesklang['move']='Move'; +$hesklang['moved']='Ticket moved'; +$hesklang['moved_to']='This ticket has been moved to the new category'; +$hesklang['url']='URL'; +$hesklang['all_not_closed']='All but closed'; +$hesklang['chg_all']='Change all'; +$hesklang['settings']='Settings'; +$hesklang['settings_intro']='Use this tool to configure your help desk. For more information about all settings and options click the help sign or refer to the readme.html file.'; +$hesklang['all_req']='All fields (except disabled ones) are required!'; +$hesklang['wbst_title']='Website title'; +$hesklang['wbst_url']='Website URL'; +$hesklang['email_wm']='Webmaster email'; +$hesklang['max_listings']='Listings per page'; +$hesklang['print_size']='Print font size'; +$hesklang['debug_mode']='Debug mode'; +$hesklang['on']='ON'; +$hesklang['off']='OFF'; +$hesklang['use_secimg']='Use anti-SPAM image'; +$hesklang['secimg_no']='Not available'; +$hesklang['attach_use']='Use attachments'; +$hesklang['attach_num']='Number per post'; +$hesklang['attach_type']='Allowed file types'; +$hesklang['place_after']='After Message'; +$hesklang['place_before']='Before Message'; +$hesklang['custom_f']='Custom field'; +$hesklang['custom_u']='Use this field'; +$hesklang['custom_n']='Field name'; +$hesklang['custom_l']='Maximum length (chars)'; +$hesklang['db_host']='Database host'; +$hesklang['db_name']='Database name'; +$hesklang['db_user']='Database username'; +$hesklang['db_pass']='Database password'; +$hesklang['err_sname']='Please enter your website title'; +$hesklang['err_surl']='Please enter your website URL. Make sure it is a valid URL (start with http:// or https://)'; +$hesklang['err_wmmail']='Please enter a valid webmaster email'; +$hesklang['err_nomail']='Please enter a valid noreply email'; +$hesklang['err_htitle']='Please enter the title of your support desk'; +$hesklang['err_hurl']='Please enter your Hesk folder url. Make sure it is a valid URL (start with http:// or https://)'; +$hesklang['err_lang']='Please select Hesk language'; +$hesklang['err_nolang']='The language file specified doesn\'t exist in the language folder! Make sure the file is uploaded before changing the language setting.'; +$hesklang['err_max']='Please enter maximum listings displayed per page'; +$hesklang['err_psize']='Please enter the print font size'; +$hesklang['err_dbhost']='Please enter your MySQL database host'; +$hesklang['err_dbname']='Please enter your MySQL database name'; +$hesklang['err_dbuser']='Please enter your MySQL database username'; +$hesklang['err_dbpass']='Please enter your MySQL database password'; +$hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME'; +$hesklang['err_custname']='Please enter name(s) for selected optional field(s)'; +$hesklang['err_openset']='Can\'t open file hesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)'; +$hesklang['set_saved']='Settings saved'; +$hesklang['set_were_saved']='Your settings have been successfully saved'; +$hesklang['sec_img']='Security image'; +$hesklang['sec_miss']='Please enter the security number'; +$hesklang['sec_wrng']='Wrong security number'; +$hesklang['submit_problems']='Please go back and correct the following problems'; +$hesklang['cat_order']='Category order'; +$hesklang['reply_order']='Canned response order'; +$hesklang['move_up']='Move up'; +$hesklang['move_dn']='Move down'; +$hesklang['cat_move_id']='Missing category ID'; +$hesklang['reply_move_id']='Missing canned response ID'; +$hesklang['forgot_tid']='Forgot tracking ID?'; +$hesklang['tid_send']='Send me my tracking ID'; +$hesklang['tid_not_found']='No tickets with your email address were found'; +$hesklang['tid_sent']='Tracking ID sent'; +$hesklang['tid_sent2']='An email with details about your tickets has been sent to your address'; +$hesklang['check_spambox']='Be sure to also check for the email inside your SPAM/Junk mailbox!'; +$hesklang['reply_not_found']='Canned response not found'; +$hesklang['exists']='Exists'; +$hesklang['no_exists']='Doesn\'t exist'; +$hesklang['writable']='Writable'; +$hesklang['not_writable']='Not writable'; +$hesklang['disabled']='disabled'; +$hesklang['e_settings']='You will not be able to save your settings unless this file is writable by the script. Please refer to the readme file for further instructions!'; +$hesklang['e_attdir']='You will not be able to use file attachments unless the attachments folder exists and is writable by the script.'; +$hesklang['e_save_settings']='Unable to save your settings because hesk_settings.inc.php file is not writable by the script.'; +$hesklang['e_attach']='Disabled because your attachments directory is not writable by the script.'; +$hesklang['go']='Go'; -// ADDED OR MODIFIED IN Mods For HESK 1.5.0 -$hesklang['ticket_auto_refresh'] = 'Ticket Table Auto-Refresh:'; -$hesklang['display_rtl'] = 'Display site right-to-left'; -$hesklang['show_icons_navigation'] = 'Show icons on navigation bar'; -$hesklang['enable_maintenance'] = 'Enable maintenance mode'; -$hesklang['can_man_settings']='Can manage help desk settings'; -$hesklang['disable_user'] = 'User is active (click to deactivate)'; -$hesklang['enable_user'] = 'User is inactive (click to activate)'; -$hesklang['user_activated'] = 'User has been activated'; -$hesklang['user_deactivated'] = 'User has been deactivated'; -$hesklang['active_user'] = 'Is active user'; -$hesklang['self_deactivation'] = 'You cannot deactivate yourself!'; -$hesklang['inactive_user'] = 'Your account is currently inactive. Contact an administrator for more information.'; -$hesklang['cant_edit_admin'] = 'You cannot edit the God Admin (User ID = 1)'; -$hesklang['notifications_disabled_info'] = 'Changing notifications settings has been disabled by your administrator.'; -// ADDED OR MODIFIED IN Mods For HESK 1.4.0 -$hesklang['navbarBackgroundColor'] = 'Navbar Background Color'; -$hesklang['navbarBackgroundColorHelp'] = 'The main color of the top navigation bar. This applies to both the client and staff-side.'; -$hesklang['navbarBrandColor'] = 'Navbar Brand Color'; -$hesklang['navbarBrandColorHelp'] = 'The text color of the \'brand\' on the left (also the name of the Help Desk).'; -$hesklang['navbarBrandHoverColor'] = 'Navbar Brand Hover Color'; -$hesklang['navbarBrandHoverColorHelp'] = 'The text color of the \'brand\' on the left when the use moves their mouse over the text.'; -$hesklang['navbarItemTextColor'] = 'Navbar Item Text Color'; -$hesklang['navbarItemTextColorHelp'] = 'The text color of the navigation items on the navigation bar (by default \'Home\', \'Ticket\', and \'Knowledgebase\' are the three items on the client-side).'; -$hesklang['navbarItemTextHoverColor'] = 'Navbar Item Text Hover Color'; -$hesklang['navbarItemTextHoverColorHelp'] = 'The text color of the navigation items on the navigation bar when the user hovers over one of the items.'; -$hesklang['navbarItemTextSelectedColor'] = 'Navbar Item Text Selected Color'; -$hesklang['navbarItemTextSelectedColorHelp'] = 'The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').'; -$hesklang['navbarItemSelectedBackgroundColor'] = 'Navbar Item Selected Background Color'; -$hesklang['navbarItemSelectedBackgroundColorHelp'] = 'The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').'; -$hesklang['dropdownItemTextColor'] = 'Dropdown Item Text Color'; -$hesklang['dropdownItemTextColorHelp'] = 'The text color of a dropdown item.'; -$hesklang['dropdownItemTextHoverColor'] = 'Dropdown Item Text Hover Color'; -$hesklang['dropdownItemTextHoverColorHelp'] = 'The text color of a dropdown item when the mouse hovers over it.'; -$hesklang['questionMarkColor'] = 'Question Mark Color'; -$hesklang['questionMarkColorHelp'] = 'The text color for the question mark circle, as seen on the \'Settings\' page and on other various pages.'; -$hesklang['dropdownItemTextHoverBackgroundColor'] = 'Dropdown Item Text Hover Background Color'; -$hesklang['dropdownItemTextHoverBackgroundColorHelp'] = 'The background color of a dropdown item when the mouse hovers over it.'; -$hesklang['uiColors'] = 'UI Colors'; -$hesklang['displayRtl'] = 'Display site right-to-left'; -$hesklang['displayRtlHelp'] = 'Check this to set the text direction to right-to-left.'; -$hesklang['showIcons'] = 'Show Icons'; -$hesklang['showIconsHelp'] = 'Check this box to show icons next to navigation bar items'; -$hesklang['maintenanceMode'] = 'Maintenance Mode'; -$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.'; -$hesklang['none'] = 'None'; -$hesklang['autorefresh'] = 'Autorefresh:'; -$hesklang['autorefresh_restrictions'] = 'Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.'; +// ADDED OR CHANGED IN VERSION 2.0 +$hesklang['v']='HESK version'; +$hesklang['check_status']='Checking status'; +$hesklang['sub_support']='Submit a ticket'; +$hesklang['open_ticket']='Submit a new issue to a department'; +$hesklang['view_existing']='View existing ticket'; +$hesklang['vet']='View tickets you submitted in the past'; +$hesklang['enter_user']='Please enter your username'; +$hesklang['remember_user']='Remember my username'; +$hesklang['wrong_user']='Wrong username'; +$hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.'; +$hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages +$hesklang['jump_page']='Jump to page:'; +$hesklang['no_tickets_open']='No unresolved tickets found'; +$hesklang['no_tickets_crit']='No tickets found matching your criteria'; +$hesklang['confirm_execute']='Are you sure you want to continue?'; +$hesklang['legend']='Legend'; +$hesklang['main_page']='Home'; +$hesklang['menu_users']='Users'; +$hesklang['menu_cat']='Categories'; +$hesklang['menu_profile']='Profile'; +$hesklang['menu_kb']='Knowledgebase'; // Admin MENU item +$hesklang['kb_text']='Knowledgebase'; // Item visible to customers +$hesklang['viewkb']='View entire Knowledgebase'; +$hesklang['kb']='Manage Knowledgebase'; +$hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers. +A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories +and sub categories.'; // Description in ADMIN panel +$hesklang['kb_is']='The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS +$hesklang['new_kb_art']='New knowledgebase article'; +$hesklang['kb_cat']='Category'; +$hesklang['kb_subject']='Subject'; +$hesklang['kb_content']='Contents'; +$hesklang['kb_type']='Type'; +$hesklang['kb_published']='Published'; +$hesklang['kb_published2']='The article is viewable to everyone in the knowledgebase.'; +$hesklang['kb_private']='Private'; +$hesklang['kb_private2']='Private articles can only be read by staff.'; +$hesklang['kb_draft']='Draft'; +$hesklang['kb_draft2']='The article is saved but not yet published. It can only be read by staff
    who has permission to manage knowledgebase articles.'; +$hesklang['kb_links']='Warning!
    Enter valid code without <head> and <body> tags, just content!    '; +$hesklang['kb_ehtml']='This is HTML code (I will enter valid (X)HTML code)'; +$hesklang['kb_dhtml']='This is plain text (links will be clickable)'; +$hesklang['kb_save']='Save article'; +$hesklang['kb_e_subj']='Enter article subject!'; +$hesklang['kb_e_cont']='Write article contents!'; +$hesklang['kb_art_added']='Article added'; +$hesklang['your_kb_added']='A new knowledgebase article has been successfully added'; +$hesklang['kb_art_deleted']='Article deleted'; +$hesklang['your_kb_deleted']='Selected knowledgebase article has been successfully deleted'; +$hesklang['kb_art_mod']='Article modified'; +$hesklang['your_kb_mod']='Your changes to the selected article have been saved successfully'; +$hesklang['kb_cat_new']='New knowledgebase category'; +$hesklang['kb_cat_parent']='Parent category'; +$hesklang['kb_cat_sub']='Subcategories'; +$hesklang['kb_cat_title']='Category title'; +$hesklang['kb_cat_published']='The category is viewable to everyone in the knowledgebase.'; +$hesklang['kb_cat_private']='The category can only be read by staff.'; +$hesklang['kb_cat_add']='Add category'; +$hesklang['kb_cat_e_title']='Enter category title!'; +$hesklang['kb_cat_added']='Category added'; +$hesklang['kb_cat_added2']='A new category has been successfully added to the knowledgebase'; +$hesklang['kb_cat_man']='Manage knowledgebase category'; +$hesklang['kb_cat_edit']='Edit category details'; +$hesklang['kb_cat_inv']='Invalid category'; +$hesklang['kb_cat_art']='Articles in this category'; +$hesklang['kb_p_art']='+ Article'; +$hesklang['kb_p_art2']='add a new article to the selected category.'; +$hesklang['kb_add_art']='Add Article'; +$hesklang['kb_p_cat']='+ Category'; +$hesklang['kb_p_cat2']='create a new sub-category inside the selected category.'; +$hesklang['kb_add_cat']='Add Category'; +$hesklang['kb_p_man']='Manage'; +$hesklang['kb_p_man2']='manage selected category (edit, delete, manage articles).'; +$hesklang['kb_main']='The main knowledgebase category cannot be deleted or moved.'; +$hesklang['kb_no_art']='There are no articles in this category.'; +$hesklang['author']='Author'; +$hesklang['views']='Views'; +$hesklang['delete']='Delete'; +$hesklang['rating']='Rating'; +$hesklang['votes']='Votes'; +$hesklang['kb_rated']='Article rated %s/5.0'; +$hesklang['kb_not_rated']='Article not rated yet'; +$hesklang['del_art']='Are you sure you want to delete selected article?'; +$hesklang['kb_art_id']='Missing or invalid article ID!'; +$hesklang['kb_art_edit']='Edit article'; +$hesklang['revhist']='Revision history'; +$hesklang['kb_order']='Order'; +$hesklang['kb_delcat']='Are you sure you want to delete this category?'; +$hesklang['kb_cat_mod']='Category modified'; +$hesklang['your_cat_mod']='Your changes to the selected category have been saved successfully'; +$hesklang['kb_cat_del']='Knowledgebase category deleted'; +$hesklang['kb_cat_dlt']='The selected knowledgebase category has been deleted.'; +$hesklang['allowed_cat']='Categories'; +$hesklang['allow_feat']='Features'; +$hesklang['can_view_tickets']='View tickets'; +$hesklang['can_reply_tickets']='Reply to tickets'; +$hesklang['can_assign_tickets']='Assign tickets'; +$hesklang['can_del_tickets']='Delete tickets'; +$hesklang['can_edit_tickets']='Edit ticket replies'; +$hesklang['can_change_cat']='Change ticket category'; +$hesklang['can_man_kb']='Manage knowledgebase'; +$hesklang['can_man_users']='Manage users'; +$hesklang['can_man_cat']='Manage categories'; +$hesklang['can_man_canned']='Manage canned responses'; +$hesklang['can_del_notes']='Delete any ticket notes'; +$hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users'; +$hesklang['in_all_cat']='in allowed categories only'; +$hesklang['admin_can']='(access to all features and categories)'; +$hesklang['staff_can']='(you can limit features and categories)'; +$hesklang['asign_one_feat']='Please assign at least one feature to this user!'; +$hesklang['na_view_tickets']='You are not authorized to view tickets'; +$hesklang['support_notice']='Sorry, this section can only be hidden when you purchase a HESK license!'; +$hesklang['rart']='Was this article helpful?'; +$hesklang['r']='Was this reply helpful?'; +$hesklang['tyr']='Thank you for rating'; +$hesklang['cw']='Close Window'; +$hesklang['cw2']='Close window and submit ticket'; +$hesklang['rh']='Rated as helpful'; +$hesklang['rnh']='Rated as not helpful'; +$hesklang['ar']='Already rated'; +$hesklang['rated']='User rated %s/5.0 (%s votes)'; +$hesklang['not_rated']='User not rated yet'; +$hesklang['rdis']='Rating has been disabled'; +$hesklang['kbdis']='Knowledgebase is disabled'; +$hesklang['kbpart']='Sorry, you don\'t have permission to access this article'; +$hesklang['popart']='Top Knowledgebase articles:'; +$hesklang['latart']='Latest Knowledgebase articles:'; +$hesklang['m']='More topics'; +$hesklang['ac']='Articles in this category:'; +$hesklang['noa']='No articles yet'; +$hesklang['noac']='No articles yet in this category'; +$hesklang['dta']='Date added'; +$hesklang['ad']='Article details'; +$hesklang['aid']='Article ID'; +$hesklang['as']='Solution'; +$hesklang['search']='Search'; +$hesklang['sr']='Search results'; +$hesklang['nosr']='No matching articles found. Try browsing the knowledgebase or submit a new support ticket.'; +$hesklang['rv']='Reset views'; +$hesklang['rr']='Reset votes (ratings)'; +$hesklang['opt']='Options'; +$hesklang['delcat']='Delete category'; +$hesklang['move1']='Move articles to parent category'; +$hesklang['move2']='Delete articles in this category'; +$hesklang['sc']='Suggested knowledgebase articles'; +$hesklang['not']='Tickets'; // Number of all tickets in category +$hesklang['graph']='Graph'; +$hesklang['lu']='List usernames'; +$hesklang['aclose']='Autoclose tickets'; +$hesklang['aclose2']='days after last staff reply'; +$hesklang['s_ucrt']='Reopen tickets'; +$hesklang['urate']='Reply ratings'; +$hesklang['hesk_url']='Help desk URL'; +$hesklang['hesk_title']='Help desk title'; +$hesklang['server_time']='Server time offset'; +$hesklang['t_h']='hours'; +$hesklang['cid']='Case Tracking ID'; +$hesklang['t_m']='minutes'; +$hesklang['day']='Daylight saving'; +$hesklang['tfor']='Time format'; +$hesklang['prefix']='Table prefix'; +$hesklang['s_kbs']='Enable KB search'; +$hesklang['s_kbr']='Enable KB rating'; +$hesklang['s_maxsr']='Max search results'; +$hesklang['s_suggest']='Suggest KB articles'; +$hesklang['s_spop']='Show popular articles'; +$hesklang['s_slat']='Show latest articles'; +$hesklang['s_onin']='on help desk index page'; +$hesklang['s_onkb']='on Knowledgebase index page'; +$hesklang['s_scol']='Categories in row'; +$hesklang['s_ptxt']='Article preview length'; +$hesklang['s_psubart']='Subcategory articles'; +$hesklang['enable']='Enable'; +$hesklang['s_type']='Type'; +$hesklang['custom_r']='Required'; +$hesklang['custom_place']='Location'; +$hesklang['custom_use']='Custom fields'; +$hesklang['stf']='Text field'; +$hesklang['stb']='Large text box'; +$hesklang['srb']='Radio button'; +$hesklang['ssb']='Select box'; +$hesklang['db']='Database'; +$hesklang['hd']='Help desk settings'; +$hesklang['gs']='General settings'; +$hesklang['cwin']='Close window'; +$hesklang['defw']='Default value'; +$hesklang['ok']='OK'; +$hesklang['ns']='These are available options for this custom field. To save changes click OK and Save changes button on the admin settings page!'; +$hesklang['rows']='Rows (height)'; +$hesklang['cols']='Columns (width)'; +$hesklang['opt2']='Options for this radio button, enter one option per line (each line will create a new radio button value to choose from). You need to enter at least two options!'; +$hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!'; +$hesklang['atl2']='Enter at least two options (one per line)!'; +$hesklang['notes']='Notes'; +$hesklang['noteby']='Note by'; +$hesklang['delnote']='Delete note'; +$hesklang['noteerr']='Note already deleted or wrong parameters'; +$hesklang['s']='Submit'; +$hesklang['nhid']='Notes are hidden from customers!'; +$hesklang['delt']='Delete this post'; +$hesklang['edtt']='Edit post'; +$hesklang['edt1']='Post modified'; +$hesklang['edt2']='Changes to the selected post have been saved'; +$hesklang['dele']='Delete this ticket'; +$hesklang['repd']='Post deleted'; +$hesklang['repl']='Selected post has been deleted'; +$hesklang['tickets_found']='Search results'; +$hesklang['al']='Admin link'; +$hesklang['ap']='Go to Administration Panel'; +$hesklang['dap']='Display a link to admin panel from help desk index'; +$hesklang['q_miss']='Please answer the anti-SPAM question'; +$hesklang['use_q']='Use anti-SPAM question'; +$hesklang['q_q']='-> Question (HTML code is allowed)'; +$hesklang['q_a']='-> Answer'; +$hesklang['err_qask'] = 'Enter an anti-SPAM question'; +$hesklang['err_qans'] = 'Enter answer to the anti-SPAM question'; +$hesklang['genq'] = 'Generate a random question'; -// ADDED OR MODIFIED IN Mods For HESK 1.2.2 -$hesklang['changeLanguage'] = 'Change language to'; - -// ADDED OR MODIFIED IN Mods For HESK 1.2 -$hesklang['statuses'] = 'Statuses'; -$hesklang['basicProperties'] = 'Basic Properties'; -$hesklang['textColor'] = 'Text Color'; -$hesklang['textColorDescr'] = 'This is the hex color code for the status that will be used on the ticket search page and export search page'; -$hesklang['closedQuestionMark'] = 'Closed?'; -$hesklang['closedQuestionMarkDescr'] = 'If checked, tickets will be considered closed if they are set to this status.'; -$hesklang['basicProperties'] = 'Basic Properties'; -$hesklang['defaultStatusForAction'] = 'Default Status For Action'; -$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to'; -$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to'; -$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to'; -$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to'; -$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to'; -$hesklang['textColorRequired'] = 'Text Color is required.'; -$hesklang['addNew'] = 'Add New'; -$hesklang['close_action']='Close Ticket'; // Close ACTION -$hesklang['whyCantIDeleteThisStatus'] = "Why Can't I Delete This Status?"; -$hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted because it is being used as a default status for a particular action.'; -$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to'; -$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to'; -$hesklang['close_this_ticket']='Close ticket'; -$hesklang['closed']='closed'; -$hesklang['resolved']='Resolved'; // Ticket has been RESOLVED -$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.'; +// Added or modified in version 2.1 +$hesklang['amo']='Add more'; +$hesklang['delatt']='Delete selected attachment?'; +$hesklang['kb_att_rem']='Selected attachment has been removed'; +$hesklang['inv_att_id']='Invalid attachment ID!'; +$hesklang['scb']='Checkbox'; +$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!'; +$hesklang['autologin']='Log me on automatically each visit'; +$hesklang['just_user']='Remember just my username'; +$hesklang['nothx']='No, thanks'; +$hesklang['pinfo']='Profile information'; +$hesklang['sig']='Signature'; +$hesklang['pref']='Preferences'; +$hesklang['aftrep']='After replying to a ticket'; +$hesklang['showtic']='Show the ticket I just replied to'; +$hesklang['gomain']='Return to main administration page'; +$hesklang['shownext']='Open next ticket that needs my reply'; +$hesklang['rssn']='Showing next ticket that needs your attention'; +$hesklang['mrep']='Replace message'; +$hesklang['madd']='Add to the bottom'; +$hesklang['priv']='Private categories and articles viewable to staff only are marked with *'; +$hesklang['inve']='Invalid email file'; +$hesklang['emfm']='Missing email file'; +$hesklang['hesk_lang']='Default Language'; +$hesklang['s_mlang']='Multiple languages'; +$hesklang['s_mlange']='Enable only if you provide support in all installed languages!'; +$hesklang['s_inl']='Test language folder'; +$hesklang['ta']='Test again'; +$hesklang['alo']='Allow automatic login'; +$hesklang['chol']='Preferred Language'; +$hesklang['mmdl']='Make this my preferred Language'; +$hesklang['warn']='WARNING'; +$hesklang['dmod']='Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.'; +$hesklang['kb_spar']='Category can\'t be it\'s own parent category!'; +$hesklang['mysql_root']='Your MySQL password is empty, are you sure you want to login with root user? This is a significant security risk!'; +$hesklang['chg']='Change'; +$hesklang['chpri']='Priority changed'; +$hesklang['chpri2']='Ticket\'s priority has been changed to %s'; +$hesklang['selcan']='Select the canned response you would like to edit'; +$hesklang['q_wrng']='Wrong anti-SPAM answer'; +$hesklang['cndupl']='You already have a category with that name. Choose a unique name for each category.'; +$hesklang['wsel']='Select the field you want to search by'; -// ADDED OR MODIFIED IN Mods For HESK pre-1.2 -$hesklang['search_the_knowledgebase'] = 'Search the Knowledgebase'; -$hesklang['view_ticket_nav']='View Ticket'; -$hesklang['quick_help']='Quick Help'; -$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a *.'; -$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".'; -$hesklang['information']='Information'; -$hesklang['admin_sidebar_ticket_id']='TICKET ID'; -$hesklang['priorityChange']=' - - Change Priority - - '; -$hesklang['statusChange']=' - - Change Status - - '; -$hesklang['ownerChange']=' - - Change Owner - - '; -$hesklang['categoryChange']=' - - Change Category - - '; -$hesklang['navigation']='Navigation'; -$hesklang['nti']='New ticket'; -$hesklang['savedResponses']='Saved Responses'; -$hesklang['add_ticket_general_information']='General Information'; -$hesklang['add_ticket_your_message']='Your Message'; -// EMAIL SUBJECTS -$hesklang['new_ticket_staff'] = '[#%%TRACK_ID%%] New ticket: %%SUBJECT%%'; -$hesklang['ticket_received'] = '[#%%TRACK_ID%%] Ticket received: %%SUBJECT%%; Status: %%STATUS%%'; -$hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] Ticket assigned: %%SUBJECT%%'; -$hesklang['new_reply_by_customer'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; -$hesklang['new_reply_by_staff'] = '[#%%TRACK_ID%%] New reply to: %%SUBJECT%%'; -$hesklang['category_moved'] = '[#%%TRACK_ID%%] Ticket moved: %%SUBJECT%%'; -$hesklang['new_note'] = '[#%%TRACK_ID%%] Note added to: %%SUBJECT%%'; -$hesklang['new_pm'] = 'New private message: %%SUBJECT%%'; -$hesklang['forgot_ticket_id'] = 'List of your support tickets'; -$hesklang['ticket_closed'] = '[#%%TRACK_ID%%] Ticket closed/resolved'; // New in 2.6.0 +// Added or modified in version 2.2 +$hesklang['eto']='Invalid request'; +$hesklang['id']='ID'; +$hesklang['geco']='Generate Direct Link'; +$hesklang['genl']='Direct Category Link'; +$hesklang['genl2']='Use this link to preselect category in the "Submit a ticket" form.'; +$hesklang['exa']='Examples'; +$hesklang['small']='Small Box'; +$hesklang['large']='Large Box'; +$hesklang['cpri']='Customer priority'; +$hesklang['owner']='Owner'; +$hesklang['unas']='Unassigned'; +$hesklang['assi']='Assign'; +$hesklang['asst']='Assign to'; +$hesklang['asst2']='Assign this ticket to'; +$hesklang['asss']='Assign to self'; +$hesklang['asss2']='Assign this ticket to myself'; +$hesklang['can_assign_self']='Can assign tickets to self'; +$hesklang['can_assign_others']='Can assign tickets to others'; +$hesklang['can_view_ass_others']='Can view tickets assigned to others'; +$hesklang['unoa']='Selected user doesn\'t have access to this category'; +$hesklang['tasi']='Owner Assigned'; +$hesklang['tasy']='This ticket has been assigned to you'; +$hesklang['taso']='This ticket has been assigned to the selected user'; +$hesklang['tasy2']='Assigned to me'; +$hesklang['taso2']='Assigned to other staff'; +$hesklang['nose']='Select the new Owner'; +$hesklang['onasc']='This owner doesn\'t have access to the selected category.'; +$hesklang['tunasi']='Ticket Unassigned'; +$hesklang['tunasi2']='Ticket is without an owner and ready to be assigned again'; +$hesklang['note']='Note'; +$hesklang['success']='Success'; +$hesklang['nyt']='This ticket is assigned to'; +$hesklang['noch']='No changes have been made'; +$hesklang['orch']='Display order has been modified'; +$hesklang['rfm']='Required information missing:'; +$hesklang['repl0']='Insufficient permissions to perform this task'; +$hesklang['repl1']='This post doesn\'t exist'; +$hesklang['reports']='Reports'; +$hesklang['reports_intro']='The reports section lets you run several reports and see ticket statistics in a chosen date range.'; +$hesklang['refi']='Reset form data'; +$hesklang['dich']='Discard Changes'; +$hesklang['dire']='Display Report'; +$hesklang['m1']='January'; +$hesklang['m2']='February'; +$hesklang['m3']='March'; +$hesklang['m4']='April'; +$hesklang['m5']='May'; +$hesklang['m6']='June'; +$hesklang['m7']='July'; +$hesklang['m8']='August'; +$hesklang['m9']='September'; +$hesklang['m10']='October'; +$hesklang['m11']='November'; +$hesklang['m12']='December'; +$hesklang['d1']='Monday'; +$hesklang['d2']='Tuesday'; +$hesklang['d3']='Wednesday'; +$hesklang['d4']='Thursday'; +$hesklang['d5']='Friday'; +$hesklang['d6']='Saturday'; +$hesklang['d0']='Sunday'; +$hesklang['mo']='Mo'; +$hesklang['tu']='Tu'; +$hesklang['we']='We'; +$hesklang['th']='Th'; +$hesklang['fr']='Fr'; +$hesklang['sa']='Sa'; +$hesklang['su']='Su'; +$hesklang['from']='From'; +$hesklang['cinv']='Invalid date'; +$hesklang['cinv2']='Accepted format is mm/dd/yyyy'; +$hesklang['cinm']='Invalid month value'; +$hesklang['cinm2']='Allowed range is'; +$hesklang['cind']='Invalid day of month value'; +$hesklang['cind2']='Allowed range for selected month is'; +$hesklang['month']='Month'; +$hesklang['ocal']='Open Calendar'; +$hesklang['ca01']='Previous Year'; +$hesklang['ca02']='Previous Month'; +$hesklang['ca03']='Next Month'; +$hesklang['ca04']='Next Year'; +$hesklang['ca05']='Close Calendar'; +$hesklang['cdr']='Choose date range:'; +$hesklang['crt']='Choose report type:'; +$hesklang['r1']='Today'; +$hesklang['r2']='Yesterday'; +$hesklang['r3']='This month'; +$hesklang['r4']='Last month'; +$hesklang['r5']='Last 30 days'; +$hesklang['r6']='This week (Mon-Sun)'; +$hesklang['r7']='Last week (Mon-Sun)'; +$hesklang['r8']='This business week (Mon-Fri)'; +$hesklang['r9']='Last business week (Mon-Fri)'; +$hesklang['r10']='This year'; +$hesklang['r11']='Last year'; +$hesklang['r12']='All time'; +$hesklang['datetofrom']='"Date From" cannot be higher than "Date to". The dates have been switched.'; +$hesklang['t1']='Tickets per day'; +$hesklang['t2']='Tickets per month'; +$hesklang['t3']='Tickets per user'; +$hesklang['t4']='Tickets per category'; +$hesklang['ticass']='Assigned tickets'; +$hesklang['ticall']='Replied to tickets'; +$hesklang['totals']='Totals'; +$hesklang['all']='All'; +$hesklang['atik']='New tickets'; +$hesklang['kbca']='You already have a knowledgebase category with this name.'; +$hesklang['menu_msg']='Mail'; +$hesklang['menu_can']='Canned'; +$hesklang['m_from']='From:'; // Mail "from" address +$hesklang['m_to']='To:'; // Mail "to" address +$hesklang['m_sub']='Subject:'; // Mail subject +$hesklang['m_re']='Re:'; // Mail reply subject prefix, like "Re: Original subject" +$hesklang['m_fwd']='Fwd:'; // Mail forward subject prefix, like "Fwd: Original subject" +$hesklang['m_h']='Private messages'; +$hesklang['m_intro']='Use private messages to send quick messages to other staff members within the HESK.'; +$hesklang['e_udel']='(User deleted)'; +$hesklang['new_mail']='New private message'; +$hesklang['m_send']='Send message'; +$hesklang['m_rec']='Select message recipient'; +$hesklang['m_inr']='Invalid message recipient'; +$hesklang['m_esu']='Enter private message subject'; +$hesklang['m_pms']='Your private message has been sent'; +$hesklang['inbox']='INBOX'; +$hesklang['outbox']='OUTBOX'; +$hesklang['m_new']='NEW MESSAGE'; +$hesklang['pg']='Show page'; +$hesklang['npm']='No private messages in this folder.'; +$hesklang['m_ena']='You don\'t have permission to read this message.'; +$hesklang['mau']='Mark as unread'; +$hesklang['mo1']='Mark selected messages as read'; +$hesklang['mo2']='Mark selected messages as unread'; +$hesklang['mo3']='Delete selected messages'; +$hesklang['delm']='Delete this message'; +$hesklang['e_tid']='Error generating a unique ticket ID, please try submitting the form again later.'; +$hesklang['smmr']='Selected messages have been marked as read'; +$hesklang['smmu']='Selected messages have been marked as unread'; +$hesklang['smdl']='Selected messages have been deleted'; +$hesklang['show']='Show'; +$hesklang['s_my']='Assigned to me'; +$hesklang['s_ot']='Assigned to others'; +$hesklang['s_un']='Unassigned tickets'; +$hesklang['s_for']='Search for'; +$hesklang['s_in']='Search in'; +$hesklang['s_incl']='Search within'; +$hesklang['find_ticket_by']='Find a ticket'; +$hesklang['e_nose']='No assignment status selected, showing all tickets.'; +$hesklang['fsq']='Enter your search query'; +$hesklang['topen']='Open'; // Not-resolved tickets +$hesklang['nms']='No messages selected, nothing to change'; +$hesklang['tlo']='Lock ticket'; +$hesklang['tul']='Unlock ticket'; +$hesklang['loc']='Locked'; +$hesklang['isloc']='Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved.'; +$hesklang['tlock']='Ticket has been locked'; +$hesklang['tunlock']='Ticket has been unlocked'; +$hesklang['tislock']='This ticket has been locked, the customer will not be able to post a reply.'; +$hesklang['tislock2']='This ticket has been locked, you cannot post a reply.'; +$hesklang['nsfo']='No relevant articles found.'; +$hesklang['elocked']='This ticket has been locked or deleted.'; +$hesklang['nti2']='Insert a new ticket'; +$hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter customer information in the form (customer name, customer email, ...) and NOT your name! Ticket will be created as if the customer submitted it.'; +$hesklang['addop']='Options'; +$hesklang['seno']='Send email notification to the customer'; +$hesklang['otas']='Show the ticket after submission'; +$hesklang['notn']='Notifications'; +$hesklang['nomw']='The help desk will send an email notification when:'; +$hesklang['nwts']='A new ticket is submitted with owner:'; +$hesklang['ncrt']='Client responds to a ticket with owner:'; +$hesklang['ntam']='A ticket is assigned to me'; +$hesklang['npms']='A private message is sent to me'; +$hesklang['support_remove']='A lot of time and effort went into developing HESK. Support HESK by purchasing a license that will remove the credits links Powered by Help Desk Software HESK from your helpdesk'; +$hesklang['ycvtao']='You are not allowed to view tickets assigned to others'; +$hesklang['password_not_valid']='Password must be at least 5 chars long'; +$hesklang['lkbs']='Loading knowledgebase suggestions...'; +$hesklang['auto']='(automatically)'; -// ERROR MESSAGES -$hesklang['cant_connect_db']='Can\'t connect to database!'; -$hesklang['invalid_action']='Invalid action'; -$hesklang['select_username']='Please select your username'; -$hesklang['enter_pass']='Please enter your password'; -$hesklang['cant_sql']='Can\'t execute SQL'; -$hesklang['contact_webmsater']='Please notify webmaster at'; -$hesklang['mysql_said']='MySQL said'; -$hesklang['wrong_pass']='Wrong password.'; -$hesklang['session_expired']='Your session has expired, please login using the form below.'; -$hesklang['attempt']='Invalid attempt!'; -$hesklang['not_authorized_tickets']='You are not authorized to view tickets inside this category!'; -$hesklang['must_be_admin']='You are not authorized to view this page! To view this page you must be logged in as an administrator.'; -$hesklang['no_session']='Can\'t start a new session!'; -$hesklang['error']='Error'; -$hesklang['int_error']='Internal script error'; -$hesklang['no_trackID']='No tracking ID'; -$hesklang['status_not_valid']='Status not valid'; -$hesklang['trackID_not_found']='Tracking ID not found'; -$hesklang['select_priority']='Please select priority'; -$hesklang['ticket_not_found']='Ticket not found! Please make sure you have entered the correct tracking ID!'; -$hesklang['no_selected']='No tickets selected, nothing to change'; -$hesklang['id_not_valid']='This is not a valid ID'; -$hesklang['enter_id']='Please enter tracking ID'; -$hesklang['enter_name']='Please enter customer name'; -$hesklang['enter_date']='Please enter the date you want to search in'; -$hesklang['date_not_valid']='This is not a valid date. Please enter date in YYYY-MM-DD format.'; -$hesklang['enter_subject']='Please enter ticket subject'; -$hesklang['invalid_search']='Invalid search action'; -$hesklang['choose_cat_ren']='Please choose a category to be renamed'; -$hesklang['cat_ren_name']='Please write new category name'; -$hesklang['cat_not_found']='Category not found'; -$hesklang['enter_cat_name']='Please enter category name'; -$hesklang['no_cat_id']='No category ID'; -$hesklang['cant_del_default_cat']='You cannot delete the default category, you can only rename it'; -$hesklang['no_valid_id']='No valid user ID'; -$hesklang['user_not_found']='User not found'; -$hesklang['enter_real_name']='Please enter user real name'; -$hesklang['enter_valid_email']='Please enter a valid email address'; -$hesklang['enter_username']='Please enter username (login)'; -$hesklang['asign_one_cat']='Please assign user to at least one category!'; -$hesklang['confirm_user_pass']='Please confirm password'; -$hesklang['passwords_not_same']='The two passwords entered are not the same!'; -$hesklang['cant_del_admin']='You cannot delete the default administrator!'; -$hesklang['cant_del_own']='You cannot delete the profile you are logged in as!'; -$hesklang['enter_your_name']='Please enter your name'; -$hesklang['enter_message']='Please enter your message'; -$hesklang['sel_app_cat']='Please select the appropriate category'; -$hesklang['sel_app_priority']='Please select the appropriate priority'; -$hesklang['enter_ticket_subject']='Please enter your ticket subject'; -$hesklang['user_not_found_nothing_edit']='User not found or nothing to change'; +// Added or modified in version 2.3 +$hesklang['unknown']='Unknown'; +$hesklang['pcer']='Please correct the following errors:'; +$hesklang['seqid']='Ticket number'; +$hesklang['archived']='Tagged'; +$hesklang['archived2']='Tagged Ticket'; +$hesklang['add_archive']='Tag this ticket'; +$hesklang['add_archive_quick']='Tag selected tickets'; +$hesklang['remove_archive']='Untag this ticket'; +$hesklang['remove_archive_quick']='Untag selected tickets'; +$hesklang['added_archive']='Ticket Tagged'; +$hesklang['removed_archive']='Ticket Untagged'; +$hesklang['added2archive']='Ticket has been tagged'; +$hesklang['removedfromarchive']='Ticket has been untagged'; +$hesklang['num_tickets_tag']='%d tickets have been tagged'; +$hesklang['num_tickets_untag']='%d tickets have been untagged'; +$hesklang['can_add_archive']='Can tag tickets'; +$hesklang['disp_only_archived']='Only tagged tickets'; +$hesklang['search_only_archived']='Only tagged tickets'; +$hesklang['critical']=' * Critical * '; +// START abbreviatons used in "last updated" column +$hesklang['abbr']['year']='y'; +$hesklang['abbr']['month']='mo'; +$hesklang['abbr']['week']='w'; +$hesklang['abbr']['day']='d'; +$hesklang['abbr']['hour']='h'; +$hesklang['abbr']['minute']='m'; +$hesklang['abbr']['second']='s'; +// END abberviations +$hesklang['cnsm']='Cound not send the message to:'; +$hesklang['yhbb']='You have been locked out the system for %s minutes because of too many login failures.'; +$hesklang['pwdst']='Password Strength'; +$hesklang['tid_mail']='No worries! Enter your Email address and we will send you your tracking ID right away:'; +$hesklang['rem_email']='Remember my email address'; +$hesklang['eytid']='Enter your ticket tracking ID.'; +$hesklang['enmdb']='The email address you entered doesn\'t match the one in the database for this ticket ID.'; +$hesklang['confemail']='Confirm Email'; +$hesklang['confemail2']='Please confirm your Email address'; +$hesklang['confemaile']='The two email addresses are not identical'; +$hesklang['taso3']='Assigned to:'; +$hesklang['sec_enter']='Type the number you see in the picture below.'; +$hesklang['reload']='Reload image'; +$hesklang['verify_q']='SPAM Prevention:'; // For anti-spam question +$hesklang['verify_i']='SPAM Prevention:'; // For anti-spam image (captcha) +$hesklang['admin_login']='Staff login'; +$hesklang['vrfy']='Test passed'; +$hesklang['last_update']='Updated'; +$hesklang['cot']='Don\'t force Critical tickets on top'; +$hesklang['def']='Make this my default view'; +$hesklang['gbou']='These tickets are Unassigned:'; +$hesklang['gbom']='Tickets assigned to me:'; +$hesklang['gboo']='Tickets assigned to %s:'; +$hesklang['select']=' - - Click to Select - - '; +$hesklang['chngstatus']='Change status to'; +$hesklang['perat']='%s of all tickets'; // will change to "23% of all tickets" +$hesklang['viewart']='View this article'; +$hesklang['chdp']='Please change the default password on your Profile page!'; +$hesklang['chdp2']='Change your password, you are using the default one!'; +$hesklang['security']='Security'; +$hesklang['kb_i_art']='New Article'; +$hesklang['kb_i_art2']='Insert an Article'; +$hesklang['kb_i_cat']='New Category'; +$hesklang['kb_i_cat2']='Insert a Category'; +$hesklang['gopr']='View Knowledgebase'; +$hesklang['kbstruct']='Knowledgebase structure'; +$hesklang['cancel']='Cancel'; +$hesklang['sh']='Hide Message'; +$hesklang['goodkb']='How to write good knowledgebase articles?'; +$hesklang['catset']='Category Settings'; +$hesklang['inpr']='Select the new Priority'; +$hesklang['incat']='Select the new Category'; +$hesklang['instat']='Select the new Status'; +$hesklang['tsst']='Ticket status has been set to %s'; +$hesklang['aass']='Auto-assign'; +$hesklang['aaon']='Auto-assign of tickets enabled (click to disable)'; +$hesklang['aaoff']='Auto-assign of tickets disabled (click to enable)'; +$hesklang['uaaon']='Auto-assign has been enabled for selected user'; +$hesklang['uaaoff']='Auto-assign has been disabled for selected user'; +$hesklang['taasy']='This ticket has been auto-assigned to you'; +$hesklang['can_view_unassigned']='Can view unassigned tickets'; +$hesklang['ycovtay']='You can only view tickets assigned to you'; +$hesklang['in_progress']='In Progress'; +$hesklang['on_hold']='On Hold'; +$hesklang['import_kb']='Import to Knowledgebase'; +$hesklang['import']='You are importing a private ticket into a public article.

    Make sure you delete any private or sensitive information from the article subject and message!'; +$hesklang['tab_1']='General'; +$hesklang['tab_2']='Help Desk'; +$hesklang['tab_3']='Knowledgebase'; +$hesklang['tab_5']='Misc'; +$hesklang['disable']='Disable'; +$hesklang['dat']='Date & Time'; +$hesklang['lgs']='Language'; +$hesklang['onc']='ON - Customers'; +$hesklang['ons']='ON - All'; +$hesklang['viewvtic']='View tickets'; +$hesklang['reqetv']='Require email to view a ticket'; +$hesklang['banlim']='Login attempts limit'; +$hesklang['banmin']='Ban time (minutes)'; +$hesklang['subnot']='Submit notice'; +$hesklang['subnot2']='Show notice to customers submitting tickets'; +$hesklang['eseqid']='Sequential IDs'; +$hesklang['sconfe']='Confirm email'; +$hesklang['saass']='Auto-assign tickets'; +$hesklang['swyse']='WYSIWYG Editor'; +$hesklang['hrts']='Rate HESK'; +$hesklang['hrts2']='Show Rate this script link in admin panel'; +$hesklang['emlpipe']='Email Piping'; +$hesklang['emlsend']='Email Sending'; +$hesklang['emlsend2']='Send emails using'; +$hesklang['phpmail']='PHP mail()'; +$hesklang['smtp']='SMTP Server'; +$hesklang['smtph']='SMTP Host'; +$hesklang['smtpp']='SMTP Port'; +$hesklang['smtpu']='SMTP Username'; +$hesklang['smtpw']='SMTP Password'; +$hesklang['smtpt']='SMTP Timeout'; +$hesklang['other']='Other'; +$hesklang['features']='Features'; +$hesklang['can_view_online']='Can view online staff members'; +$hesklang['online']='Online'; +$hesklang['offline']='Offline'; +$hesklang['onlinep']='Users Online'; // For display +$hesklang['sonline']='Users Online'; // For settings page +$hesklang['sonline2']='Show online users. Limit (minutes):'; // For settings page +$hesklang['gb']='Group by'; +$hesklang['dg']='Don\'t group'; +$hesklang['err_dpi']='Database %s does not contain all HESK tables with prefix %s, no changes saved.'; +$hesklang['err_dpi2']='Tables not found:'; +$hesklang['sme']='SMTP error'; +$hesklang['scl']='SMTP connection log'; +$hesklang['dnl']='Download'; +$hesklang['dela']='Delete this attachment'; +$hesklang['pda']='Do you want to permanently delete this attachment?'; +$hesklang['mopt']='More options'; +$hesklang['lopt']='Less options'; +$hesklang['meml']='Multiple emails'; +$hesklang['meml2']='Allow customers to enter multiple contact emails'; -// ADMIN PANEL -$hesklang['administrator']='Administrator'; -$hesklang['login']='Login'; -$hesklang['user']='User'; -$hesklang['username']='Username'; -$hesklang['pass']='Password'; -$hesklang['confirm_pass']='Confirm password'; -$hesklang['logged_out']='Logged out'; -$hesklang['logout']='Logout'; -$hesklang['logout_success']='You have been successfully logged out!'; -$hesklang['click_login']='Click here to login'; -$hesklang['back']='Go back'; -$hesklang['displaying_pages']='Displaying %d tickets. Pages:'; -$hesklang['trackID']='Tracking ID'; -$hesklang['timestamp']='Timestamp'; -$hesklang['name']='Name'; -$hesklang['subject']='Subject'; -$hesklang['status']='Status'; -$hesklang['priority']='Priority'; -$hesklang['open_action']='Open ticket'; // Open ACTION -$hesklang['close']='Closed'; // Closed ticket STATUS -$hesklang['any_status']='Any status'; -$hesklang['high']='High'; -$hesklang['medium']='Medium'; -$hesklang['low']='Low'; -$hesklang['del_selected']='Delete selected tickets'; -$hesklang['manage_cat']='Manage categories'; -$hesklang['profile']='Your profile'; -$hesklang['show_tickets']='Show tickets'; -$hesklang['sort_by']='Sort by'; -$hesklang['date_posted']='Date posted'; -$hesklang['category']='Category'; -$hesklang['any_cat']='Any category'; -$hesklang['order']='Order'; -$hesklang['ascending']='ascending'; -$hesklang['descending']='descending'; -$hesklang['display']='Display'; -$hesklang['tickets_page']='tickets per page'; -$hesklang['find_ticket']='Find ticket'; -$hesklang['yyyy_mm_dd']='YYYY-MM-DD'; -$hesklang['results_page']='results per page'; -$hesklang['opened']='opened'; // The ticket has been OPENED -$hesklang['ticket']='Ticket'; -$hesklang['tickets']='Tickets'; -$hesklang['ticket_been']='This ticket has been'; -$hesklang['view_ticket']='View ticket'; -$hesklang['open_tickets']='Open tickets'; -$hesklang['remove_statement']='Remove "Powered by" statement'; -$hesklang['click_info']='Click here for more info'; -$hesklang['reply_added']='Reply added'; -$hesklang['ticket_marked']='This ticket has been marked'; -$hesklang['ticket_status']='Ticket status'; -$hesklang['replies']='Replies'; -$hesklang['date']='Date'; -$hesklang['email']='Email'; -$hesklang['ip']='IP'; -$hesklang['message']='Message'; -$hesklang['add_reply']='Add reply'; -$hesklang['change_priority']='Change priority to'; -$hesklang['attach_sign']='Attach signature'; -$hesklang['profile_settings']='Profile settings'; -$hesklang['submit_reply']='Submit reply'; -$hesklang['support_panel']='Support panel'; -$hesklang['ticket_trackID']='Ticket tracking ID'; -$hesklang['c2c']='Click to continue'; -$hesklang['tickets_deleted']='Tickets deleted'; -$hesklang['num_tickets_deleted']='%d tickets have been deleted'; -$hesklang['found_num_tickets']='Found %d tickets. Pages:'; -$hesklang['confirm_del_cat']='Are you sure you want to remove this category?'; -$hesklang['cat_intro']='Here you are able to manage categories. Categories are useful -for categorizing tickets by relevance (for example "Sales", -"Hardware problems", "PHP/MySQL problems" etc) and for -assigning users to categories (for example that your sales person can only view -tickets posted to "Sales" category)'; -$hesklang['cat_name']='Category name'; -$hesklang['remove']='Remove'; -$hesklang['add_cat']='Add new category'; -$hesklang['max_chars']='max 40 chars'; -$hesklang['create_cat']='Create category'; -$hesklang['ren_cat']='Rename category'; -$hesklang['to']='to'; -$hesklang['cat_added']='Category added'; -$hesklang['cat_name_added']='Category %s has been successfully added'; -$hesklang['cat_renamed']='Category renamed'; -$hesklang['cat_renamed_to']='Selected category has been successfully renamed to'; -$hesklang['cat_removed']='Category removed'; -$hesklang['cat_removed_db']='Selected category has been successfully removed from the database'; -$hesklang['sure_remove_user']='Are you sure you want to remove this user?'; -$hesklang['manage_users']='Manage users'; -$hesklang['users_intro']='Here you are able to manage users who can login to the admin panel and -answer tickets. Administrators can view/edit tickets in any category and have access -to all functions of the admin panel (manage users, manage categories, ...) while -other users may only view and reply to tickets within their categories.'; -$hesklang['yes']='YES'; -$hesklang['no']='NO'; -$hesklang['edit']='Edit'; -$hesklang['add_user']='Add new user'; -$hesklang['req_marked_with']='Required fields are marked with'; -$hesklang['real_name']='Real name'; -$hesklang['sign_extra']='HTML code is not allowed. Links will be clickable.'; -$hesklang['create_user']='Create user'; -$hesklang['editing_user']='Editing user'; -$hesklang['user_added']='User added'; -$hesklang['user_added_success']='New user %s with password %s has been successfully added'; -$hesklang['user_removed']='User removed'; -$hesklang['sel_user_removed']='Selected user has been successfully removed from the database'; -$hesklang['profile_for']='Profile for'; -$hesklang['new_pass']='New password'; -$hesklang['update_profile']='Update profile'; -$hesklang['notify_new_posts']='Notify me of new tickets and posts within my categories'; -$hesklang['profile_updated']='Profile updated'; -$hesklang['profile_updated_success']='This profile has been successfully updated'; -$hesklang['view_profile']='View profile'; -$hesklang['new_ticket_submitted']='New support ticket submitted'; -$hesklang['user_profile_updated_success']='This user profile has been updated successfully'; -$hesklang['printer_friendly']='Print'; -$hesklang['end_ticket']='--- End of ticket ---'; -// CUSTOMER INTERFACE -$hesklang['your_ticket_been']='Your ticket has been'; -$hesklang['submit_ticket']='Submit a ticket'; -$hesklang['sub_ticket']='Submit ticket'; -$hesklang['before_submit']='Before submitting please make sure of the following'; -$hesklang['all_info_in']='All necessary information has been filled out'; -$hesklang['all_error_free']='All information is correct and error-free'; -$hesklang['we_have']='We have'; -$hesklang['recorded_ip']='recorded as your IP Address'; -$hesklang['recorded_time']='recorded the time of your submission'; -$hesklang['save_changes']='Save changes'; -$hesklang['reply_submitted']='Reply submitted'; -$hesklang['reply_submitted_success']='Your reply to this ticket has been successfully submitted'; -$hesklang['view_your_ticket']='View your ticket'; -$hesklang['ticket_submitted']='Ticket submitted'; -$hesklang['ticket_submitted_success']='Your ticket has been successfully submitted! Ticket ID'; -$hesklang['your_ticket']='Your ticket'; +// Added or modified in version 2.4 +$hesklang['catd']='(category deleted)'; +$hesklang['noopen']='No open tickets found for this email address.'; +$hesklang['maxopen']='You have reached maximum open tickets (%d of %d). Please wait until your existing tickets are resolved before opening new tickets.'; +$hesklang['ntnote']='Someone adds a note to a ticket assigned to me'; +$hesklang['cat_public']='This category is PUBLIC (click to make private)'; +$hesklang['cat_private']='This category is PRIVATE (click to make public)'; +$hesklang['cat_aa']='Auto-assign tickets in this category.'; +$hesklang['cat_type']='Make this category private (only staff can select it).'; +$hesklang['caaon']='Auto-assign has been enabled for selected category'; +$hesklang['caaoff']='Auto-assign has been disabled for selected category'; +$hesklang['cpub']='Category type changed to PUBLIC'; +$hesklang['cpriv']='Category type changed to PRIVATE'; +$hesklang['cpric']='Customers cannot select private categories, only staff can!'; +$hesklang['user_aa']='Auto-assign tickets to this user.'; +$hesklang['attach_size']='Maxmimum file size'; +$hesklang['B']='B'; +$hesklang['kB']='kB'; +$hesklang['MB']='MB'; +$hesklang['GB']='GB'; +$hesklang['bytes']='bytes'; +$hesklang['kilobytes']='kilobytes'; +$hesklang['megabytes']='megabytes'; +$hesklang['gigabytes']='gigabytes'; +$hesklang['smtpssl']='SSL Protocol'; +$hesklang['smtptls']='TLS Protocol'; +$hesklang['oo']='Open only'; +$hesklang['ool']='List only open tickets in "Forgot tracking ID" email'; +$hesklang['mop']='Max open tickets'; +$hesklang['rord']='Reply order'; +$hesklang['newbot']='Newest reply at bottom'; +$hesklang['newtop']='Newest reply at top'; +$hesklang['ford']='Reply form'; +$hesklang['formbot']='Show form at bottom'; +$hesklang['formtop']='Show form at top'; +$hesklang['mysqlv']='MySQL version'; +$hesklang['phpv']='PHP version'; +$hesklang['csrt']='Current HESK time:'; +$hesklang['listp']='List private articles'; +$hesklang['listd']='List article drafts'; +$hesklang['artp']='Private articles'; +$hesklang['artd']='Article drafts'; +$hesklang['kb_no_part']='No private articles in the knowledgebase.'; +$hesklang['kb_no_dart']='No article drafts in the knowledgebase.'; +$hesklang['attpri']='You don\'t have access to this attachment.'; +$hesklang['can_merge_tickets']='Merge tickets'; +$hesklang['mer_selected']='Merge selected tickets'; +$hesklang['merged']='Selected tickets have been merged into one.'; +$hesklang['merge_err']='There was a problem merging tickets:'; +$hesklang['merr1']='select at least two tickets.'; +$hesklang['merr2']='target ticket not found.'; +$hesklang['merr3']='ticket in a category you don\'t have access to.'; +$hesklang['tme']='Ticket %s has been merged with this ticket (%s).'; +$hesklang['tme1']='Ticket %s has been merged with ticket %s'; +$hesklang['tme2']='To access ticket %s enter associated email address.'; +$hesklang['eyou']='Use Profile page to edit your settings.'; +$hesklang['npea']='You don\'t have permission to edit this user.'; +$hesklang['duplicate_user']='User with this username already exists, choose a different username.'; +$hesklang['kw']='Keywords'; +$hesklang['kw1']='(optional - separate by space, comma or new line)'; +$hesklang['type_not_allowed']='Files ending with %s are not accepted (%s)'; // Files ending with .exe are not accepted (test.exe) +$hesklang['unread']='Customer didn\'t read this reply yet.'; +$hesklang['sticky']='Make this article "Sticky"'; +$hesklang['stickyon']='Change article to "Sticky"'; +$hesklang['stickyoff']='Change article to "Normal"'; +$hesklang['ason']='Article marked as "Sticky"'; +$hesklang['asoff']='Article marked as "Normal"'; +$hesklang['ts']='Time worked'; +$hesklang['start']='Start / Stop'; +$hesklang['reset']='Reset'; +$hesklang['save']='Save'; +$hesklang['hh']='Hours'; +$hesklang['mm']='Minutes'; +$hesklang['ss']='Seconds'; +$hesklang['thist']='Audit Log'; +$hesklang['twu']='Time worked on ticket has been updated.'; +$hesklang['autoss']='Automatically start timer when I open a ticket'; +$hesklang['ful']='File upload limits'; +$hesklang['ufl']='You may upload files ending with:'; +$hesklang['nat']='Maximum number of attachments:'; +$hesklang['mfs']='Maximum size per attachment:'; +$hesklang['lps']='Your language preference has been saved'; +$hesklang['sav']='Show article views'; +$hesklang['sad']='Show article date'; +$hesklang['epd']='[HESK] EMAIL PIPING IS DISABLED IN SETTINGS'; +$hesklang['pfd']='[HESK] POP3 FETCHING IS DISABLED IN SETTINGS'; +$hesklang['pem']='[Piped email]'; // Default subject of piped tickets without subject +$hesklang['pde']='[Customer]'; // Default customer name for piped tickets without name +$hesklang['tab_6']='Email'; +$hesklang['pop3']='POP3 Fetching'; +$hesklang['pop3h']='POP3 Host'; +$hesklang['pop3p']='POP3 Port'; +$hesklang['pop3tls']='TLS Protocol'; +$hesklang['pop3u']='POP3 Username'; +$hesklang['pop3w']='POP3 Password'; +$hesklang['pop3e']='POP3 error'; +$hesklang['pop3log']='POP3 connection log'; +$hesklang['mysqltest']='Test MySQL connection'; +$hesklang['smtptest']='Test SMTP connection'; +$hesklang['pop3test']='Test POP3 connection'; +$hesklang['contest']='Testing connection, this can take a while...'; +$hesklang['conok']='Connection successful!'; +$hesklang['conokn']='However, if your server requires username and password email will not be sent!'; +$hesklang['saving']='Saving settings, please wait...'; +$hesklang['sns']='Settings were saved, but some functions were disabled because of failed tests.'; +$hesklang['loops']='Email Loops'; +$hesklang['looph']='Max Hits'; +$hesklang['loopt']='Timeframe'; +$hesklang['didum']='Did you mean %s?'; // Did you mean someone@gmail.com? +$hesklang['yfix']='Yes, fix it'; +$hesklang['nole']='No, leave it'; +$hesklang['sconfe2']='Show a "Confirm email" field on the submit a ticket form'; +$hesklang['oln']='Old name:'; +$hesklang['nen']='New name:'; +$hesklang['use_form_below']='If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.'; +$hesklang['esf']='Could not send email notifications.'; +$hesklang['qrr']='(quoted reply removed)'; +$hesklang['remqr']='Strip quoted reply'; +$hesklang['remqr2']='Delete quoted reply from customer emails'; +$hesklang['suge']='Detect email typos'; +$hesklang['epro']='Email providers'; +$hesklang['email_noreply']='"From:" email'; +$hesklang['email_name']='"From:" name'; +$hesklang['vscl']='Server configuration limits'; +$hesklang['fnuscphp']='File upload failed, try with a smaller or no file attachment.'; +$hesklang['redv']='reset default view'; +$hesklang['fatte1']='Your attachments setting "Number per post" is larger than what your server allows!'; +$hesklang['fatte2']='Your maximum attachment file size is larger than what your server allows!'; +$hesklang['fatte3']='Your server does not allow large enough posts, try reducing number of attachments or allowed file size!'; +$hesklang['embed']='Embedded files'; +$hesklang['embed2']='Save embedded files as attachments'; +$hesklang['emrem']='(image removed)'; +$hesklang['hdemo']='(HIDDEN IN DEMO)'; +$hesklang['ddemo']='Sorry, this function has been disabled in DEMO mode!'; +$hesklang['sdemo']='Saving changes has been disabled in DEMO mode'; +$hesklang['hud']='HESK is up to date'; +$hesklang['hnw']='Update available'; +$hesklang['getup']='Update HESK'; +$hesklang['updates']='Updates'; +$hesklang['updates2']='Automatically check for HESK updates.'; -// ADDED IN HESK VERSION 0.94 -$hesklang['check_updates']='Make sure you always have installed the latest version of Hesk!'; -$hesklang['check4updates']='Check for updates'; -$hesklang['open']='New'; -$hesklang['wait_reply']='Waiting reply'; -$hesklang['wait_staff_reply']='Waiting reply from staff'; -$hesklang['wait_cust_reply']='Waiting reply from customer'; -$hesklang['replied']='Replied'; -$hesklang['last_replier']='Last replier'; -$hesklang['staff']='Staff'; -$hesklang['customer']='Customer'; -$hesklang['close_selected']='Mark selected tickets Resolved'; -$hesklang['execute']='Execute'; -$hesklang['saved_replies']='Canned responses'; -$hesklang['manage_saved']='Canned responses'; -$hesklang['manage_intro']='Here you can add and manage canned responses. These are commonly used replies which are more or less the same for every customer. You should use canned responses to avoid typing the same reply to different customers numerous times.'; -$hesklang['no_saved']='No canned responses'; -$hesklang['delete_saved']='Are you sure you want to delete this canned response?'; -$hesklang['new_saved']='Add or Edit a canned response'; -$hesklang['canned_add']='Create a new canned response'; -$hesklang['canned_edit']='Edit selected canned response'; -$hesklang['saved_title']='Title'; -$hesklang['save_reply']='Save response'; -$hesklang['saved']='Response saved'; -$hesklang['your_saved']='Your canned response has been saved for future use'; -$hesklang['ent_saved_title']='Please enter reply title'; -$hesklang['ent_saved_msg']='Please enter reply message'; -$hesklang['saved_removed']='Canned response removed'; -$hesklang['saved_rem_full']='Selected canned response has been removed from the database'; -$hesklang['clip_alt']='This post has attachments'; -$hesklang['attachments']='Attachments'; -$hesklang['fill_all']='Missing required field'; -$hesklang['file_too_large']='Your file %s is too large'; -$hesklang['created_on']='Created'; -$hesklang['tickets_closed']='Tickets closed'; -$hesklang['num_tickets_closed']='%d tickets have been closed'; -$hesklang['select_saved']='Select a canned response'; -$hesklang['select_empty']='Select / Empty'; -$hesklang['insert_special']='Insert special tag (will be replaced with customer info)'; -$hesklang['move_to_catgory']='Move ticket to'; -$hesklang['move']='Move'; -$hesklang['moved']='Ticket moved'; -$hesklang['moved_to']='This ticket has been moved to the new category'; -$hesklang['url']='URL'; -$hesklang['all_not_closed']='All but closed'; -$hesklang['chg_all']='Change all'; -$hesklang['settings']='Settings'; -$hesklang['settings_intro']='Use this tool to configure your help desk. For more information about all settings and options click the help sign or refer to the readme.html file.'; -$hesklang['all_req']='All fields (except disabled ones) are required!'; -$hesklang['wbst_title']='Website title'; -$hesklang['wbst_url']='Website URL'; -$hesklang['email_wm']='Webmaster email'; -$hesklang['max_listings']='Listings per page'; -$hesklang['print_size']='Print font size'; -$hesklang['debug_mode']='Debug mode'; -$hesklang['on']='ON'; -$hesklang['off']='OFF'; -$hesklang['use_secimg']='Use anti-SPAM image'; -$hesklang['secimg_no']='Not available'; -$hesklang['attach_use']='Use attachments'; -$hesklang['attach_num']='Number per post'; -$hesklang['attach_type']='Allowed file types'; -$hesklang['place_after']='After Message'; -$hesklang['place_before']='Before Message'; -$hesklang['custom_f']='Custom field'; -$hesklang['custom_u']='Use this field'; -$hesklang['custom_n']='Field name'; -$hesklang['custom_l']='Maximum length (chars)'; -$hesklang['db_host']='Database host'; -$hesklang['db_name']='Database name'; -$hesklang['db_user']='Database username'; -$hesklang['db_pass']='Database password'; -$hesklang['err_sname']='Please enter your website title'; -$hesklang['err_surl']='Please enter your website URL. Make sure it is a valid URL (start with http:// or https://)'; -$hesklang['err_wmmail']='Please enter a valid webmaster email'; -$hesklang['err_nomail']='Please enter a valid noreply email'; -$hesklang['err_htitle']='Please enter the title of your support desk'; -$hesklang['err_hurl']='Please enter your Hesk folder url. Make sure it is a valid URL (start with http:// or https://)'; -$hesklang['err_lang']='Please select Hesk language'; -$hesklang['err_nolang']='The language file specified doesn\'t exist in the language folder! Make sure the file is uploaded before changing the language setting.'; -$hesklang['err_max']='Please enter maximum listings displayed per page'; -$hesklang['err_psize']='Please enter the print font size'; -$hesklang['err_dbhost']='Please enter your MySQL database host'; -$hesklang['err_dbname']='Please enter your MySQL database name'; -$hesklang['err_dbuser']='Please enter your MySQL database username'; -$hesklang['err_dbpass']='Please enter your MySQL database password'; -$hesklang['err_dbsele']='Could not select MySQL database, please double-check database NAME'; -$hesklang['err_custname']='Please enter name(s) for selected optional field(s)'; -$hesklang['err_openset']='Can\'t open file hesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)'; -$hesklang['set_saved']='Settings saved'; -$hesklang['set_were_saved']='Your settings have been successfully saved'; -$hesklang['sec_img']='Security image'; -$hesklang['sec_miss']='Please enter the security number'; -$hesklang['sec_wrng']='Wrong security number'; -$hesklang['submit_problems']='Please go back and correct the following problems'; -$hesklang['cat_order']='Category order'; -$hesklang['reply_order']='Canned response order'; -$hesklang['move_up']='Move up'; -$hesklang['move_dn']='Move down'; -$hesklang['cat_move_id']='Missing category ID'; -$hesklang['reply_move_id']='Missing canned response ID'; -$hesklang['forgot_tid']='Forgot tracking ID?'; -$hesklang['tid_send']='Send me my tracking ID'; -$hesklang['tid_not_found']='No tickets with your email address were found'; -$hesklang['tid_sent']='Tracking ID sent'; -$hesklang['tid_sent2']='An email with details about your tickets has been sent to your address'; -$hesklang['check_spambox']='Be sure to also check for the email inside your SPAM/Junk mailbox!'; -$hesklang['reply_not_found']='Canned response not found'; -$hesklang['exists']='Exists'; -$hesklang['no_exists']='Doesn\'t exist'; -$hesklang['writable']='Writable'; -$hesklang['not_writable']='Not writable'; -$hesklang['disabled']='disabled'; -$hesklang['e_settings']='You will not be able to save your settings unless this file is writable by the script. Please refer to the readme file for further instructions!'; -$hesklang['e_attdir']='You will not be able to use file attachments unless the attachments folder exists and is writable by the script.'; -$hesklang['e_save_settings']='Unable to save your settings because hesk_settings.inc.php file is not writable by the script.'; -$hesklang['e_attach']='Disabled because your attachments directory is not writable by the script.'; -$hesklang['go']='Go'; +// Added or modified in version 2.5.0 +$hesklang['emp']='Your PHP does not have MySQL support enabled (mysqli extension required)'; +$hesklang['attdel']='This file has been deleted from the server and is no longer available for download'; +$hesklang['cannot_move_tmp']='Cannot move file to the attachments folder'; +$hesklang['dsen']='Don\'t send email notification of this reply to the customer'; +$hesklang['attrem']='* Some attached files have been removed *'; +$hesklang['attnum']='Max number reached: %s'; // %s will show attachment name +$hesklang['attsiz']='File too large: %s'; // %s will show attachment name +$hesklang['atttyp']='Type not allowed: %s'; // %s will show attachment name +$hesklang['adf']='Admin folder'; +$hesklang['atf']='Attachments folder'; +$hesklang['err_adf']='The selected admin folder (%s) does not exist!'; // %s will show folder name +$hesklang['err_atf']='The selected attachments folder (%s) does not exist!'; // %s will show folder name +$hesklang['err_atr']='The selected attachments folder (%s) is not writable!'; // %s will show folder name +$hesklang['fatt']='Files attached to this message:'; +$hesklang['wrepo']='Please write a reply after re-opening the ticket.'; +$hesklang['ktool']='Knowledgebase tools'; +$hesklang['uac']='Verify and update category article count'; +$hesklang['acv']='Article count has been verified'; +$hesklang['xyz']='number of public, private and draft articles in category.'; +$hesklang['reports_tab']='Run reports'; // Tab title +$hesklang['crt']='Report type'; +$hesklang['can_run_reports']='Can run reports (own)'; +$hesklang['can_run_reports_full']='Can run reports (all)'; +$hesklang['can_export']='Can export tickets'; +$hesklang['roo']='(only tickets assigned to you are included in the report)'; +$hesklang['shu']='Short links'; +$hesklang['export']='Export tickets'; // Tab title +$hesklang['export_btn']='Export tickets'; // Button title +$hesklang['export_intro']='This tool allows you to export tickets into an XML spreadsheet that can be opened in Excel.'; +$hesklang['stte']='Select tickets to export'; +$hesklang['dtrg']='Date range'; +$hesklang['sequentially']='Sequentially'; // Order tickets: Sequentially +$hesklang['ede']='Cannot create export directory, please manually create a folder called export inside your attachments folder and make sure it is writable by PHP (on Linux CHMOD it to 777 - rwxrwxrwx).'; +$hesklang['eef']='Cannot create export file, no permission to write inside the export directory.'; +$hesklang['inite']='Initializing export'; +$hesklang['gXML']='Generating XML file'; +$hesklang['nrow']='Number of rows exported: %d'; // %d will show number of rows exported +$hesklang['cZIP']='Compressing file into a Zip archive'; +$hesklang['eZIP']='Error creating Zip archive'; +$hesklang['fZIP']='Finished compressing the file'; +$hesklang['pmem']='Peak memory usage: %.2f Mb'; // %.2f will be replaced with number of Mb used +$hesklang['ch2d']='» CLICK HERE TO DOWNLOAD THE EXPORT FILE «'; +$hesklang['n2ex']='No tickets found matching your criteria, nothing to export!'; +$hesklang['sp']='SPAM Prevention'; // For settings page +$hesklang['sit']='-> Image Type'; +$hesklang['sis']='Simple image'; +$hesklang['pop3keep']='Keep a copy'; +$hesklang['err_dbconn']='Could not connect to MySQL database using provided information!'; +$hesklang['s_inle']='Testing the language folder for valid languages. Only languages that pass all tests are properly installed.'; +$hesklang['ask']='Search help:'; +$hesklang['beta']='(TEST VERSION)'; +$hesklang['maxpost']='You probably tried to submit more data than this server accepts.

    Please try submitting the form again with smaller or no attachments.'; -// ADDED OR CHANGED IN VERSION 2.0 -$hesklang['v']='HESK version'; -$hesklang['check_status']='Checking status'; -$hesklang['sub_support']='Submit a ticket'; -$hesklang['open_ticket']='Submit a new issue to a department'; -$hesklang['view_existing']='View existing ticket'; -$hesklang['vet']='View tickets you submitted in the past'; -$hesklang['enter_user']='Please enter your username'; -$hesklang['remember_user']='Remember my username'; -$hesklang['wrong_user']='Wrong username'; -$hesklang['no_permission']='You don\'t have permission to perform this task, please login with an account that has.'; -$hesklang['tickets_on_pages']='Number of tickets: %d | Number of pages: %d'; // First %d is replaced with number of tickets, second %d with number of pages -$hesklang['jump_page']='Jump to page:'; -$hesklang['no_tickets_open']='No unresolved tickets found'; -$hesklang['no_tickets_crit']='No tickets found matching your criteria'; -$hesklang['confirm_execute']='Are you sure you want to continue?'; -$hesklang['legend']='Legend'; -$hesklang['main_page']='Home'; -$hesklang['menu_users']='Users'; -$hesklang['menu_cat']='Categories'; -$hesklang['menu_profile']='Profile'; -$hesklang['menu_kb']='Knowledgebase'; // Admin MENU item -$hesklang['kb_text']='Knowledgebase'; // Item visible to customers -$hesklang['viewkb']='View entire Knowledgebase'; -$hesklang['kb']='Manage Knowledgebase'; -$hesklang['kb_intro']='Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers. -A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time. You can arrange articles into categories -and sub categories.'; // Description in ADMIN panel -$hesklang['kb_is']='The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.'; // Description for CUSTOMERS -$hesklang['new_kb_art']='New knowledgebase article'; -$hesklang['kb_cat']='Category'; -$hesklang['kb_subject']='Subject'; -$hesklang['kb_content']='Contents'; -$hesklang['kb_type']='Type'; -$hesklang['kb_published']='Published'; -$hesklang['kb_published2']='The article is viewable to everyone in the knowledgebase.'; -$hesklang['kb_private']='Private'; -$hesklang['kb_private2']='Private articles can only be read by staff.'; -$hesklang['kb_draft']='Draft'; -$hesklang['kb_draft2']='The article is saved but not yet published. It can only be read by staff
    who has permission to manage knowledgebase articles.'; -$hesklang['kb_links']='Warning!
    Enter valid code without <head> and <body> tags, just content!    '; -$hesklang['kb_ehtml']='This is HTML code (I will enter valid (X)HTML code)'; -$hesklang['kb_dhtml']='This is plain text (links will be clickable)'; -$hesklang['kb_save']='Save article'; -$hesklang['kb_e_subj']='Enter article subject!'; -$hesklang['kb_e_cont']='Write article contents!'; -$hesklang['kb_art_added']='Article added'; -$hesklang['your_kb_added']='A new knowledgebase article has been successfully added'; -$hesklang['kb_art_deleted']='Article deleted'; -$hesklang['your_kb_deleted']='Selected knowledgebase article has been successfully deleted'; -$hesklang['kb_art_mod']='Article modified'; -$hesklang['your_kb_mod']='Your changes to the selected article have been saved successfully'; -$hesklang['kb_cat_new']='New knowledgebase category'; -$hesklang['kb_cat_parent']='Parent category'; -$hesklang['kb_cat_sub']='Subcategories'; -$hesklang['kb_cat_title']='Category title'; -$hesklang['kb_cat_published']='The category is viewable to everyone in the knowledgebase.'; -$hesklang['kb_cat_private']='The category can only be read by staff.'; -$hesklang['kb_cat_add']='Add category'; -$hesklang['kb_cat_e_title']='Enter category title!'; -$hesklang['kb_cat_added']='Category added'; -$hesklang['kb_cat_added2']='A new category has been successfully added to the knowledgebase'; -$hesklang['kb_cat_man']='Manage knowledgebase category'; -$hesklang['kb_cat_edit']='Edit category details'; -$hesklang['kb_cat_inv']='Invalid category'; -$hesklang['kb_cat_art']='Articles in this category'; -$hesklang['kb_p_art']='+ Article'; -$hesklang['kb_p_art2']='add a new article to the selected category.'; -$hesklang['kb_add_art']='Add Article'; -$hesklang['kb_p_cat']='+ Category'; -$hesklang['kb_p_cat2']='create a new sub-category inside the selected category.'; -$hesklang['kb_add_cat']='Add Category'; -$hesklang['kb_p_man']='Manage'; -$hesklang['kb_p_man2']='manage selected category (edit, delete, manage articles).'; -$hesklang['kb_main']='The main knowledgebase category cannot be deleted or moved.'; -$hesklang['kb_no_art']='There are no articles in this category.'; -$hesklang['author']='Author'; -$hesklang['views']='Views'; -$hesklang['delete']='Delete'; -$hesklang['rating']='Rating'; -$hesklang['votes']='Votes'; -$hesklang['kb_rated']='Article rated %s/5.0'; -$hesklang['kb_not_rated']='Article not rated yet'; -$hesklang['del_art']='Are you sure you want to delete selected article?'; -$hesklang['kb_art_id']='Missing or invalid article ID!'; -$hesklang['kb_art_edit']='Edit article'; -$hesklang['revhist']='Revision history'; -$hesklang['kb_order']='Order'; -$hesklang['kb_delcat']='Are you sure you want to delete this category?'; -$hesklang['kb_cat_mod']='Category modified'; -$hesklang['your_cat_mod']='Your changes to the selected category have been saved successfully'; -$hesklang['kb_cat_del']='Knowledgebase category deleted'; -$hesklang['kb_cat_dlt']='The selected knowledgebase category has been deleted.'; -$hesklang['allowed_cat']='Categories'; -$hesklang['allow_feat']='Features'; -$hesklang['can_view_tickets']='View tickets'; -$hesklang['can_reply_tickets']='Reply to tickets'; -$hesklang['can_assign_tickets']='Assign tickets'; -$hesklang['can_del_tickets']='Delete tickets'; -$hesklang['can_edit_tickets']='Edit ticket replies'; -$hesklang['can_change_cat']='Change ticket category'; -$hesklang['can_man_kb']='Manage knowledgebase'; -$hesklang['can_man_users']='Manage users'; -$hesklang['can_man_cat']='Manage categories'; -$hesklang['can_man_canned']='Manage canned responses'; -$hesklang['can_del_notes']='Delete any ticket notes'; -$hesklang['dan']='users can delete their own ticket notes, select this only if you wish to allow this user to also be able to delete notes from other users'; -$hesklang['in_all_cat']='in allowed categories only'; -$hesklang['admin_can']='(access to all features and categories)'; -$hesklang['staff_can']='(you can limit features and categories)'; -$hesklang['asign_one_feat']='Please assign at least one feature to this user!'; -$hesklang['na_view_tickets']='You are not authorized to view tickets'; -$hesklang['support_notice']='Sorry, this section can only be hidden when you purchase a HESK license!'; -$hesklang['rart']='Was this article helpful?'; -$hesklang['r']='Was this reply helpful?'; -$hesklang['tyr']='Thank you for rating'; -$hesklang['cw']='Close Window'; -$hesklang['cw2']='Close window and submit ticket'; -$hesklang['rh']='Rated as helpful'; -$hesklang['rnh']='Rated as not helpful'; -$hesklang['ar']='Already rated'; -$hesklang['rated']='User rated %s/5.0 (%s votes)'; -$hesklang['not_rated']='User not rated yet'; -$hesklang['rdis']='Rating has been disabled'; -$hesklang['kbdis']='Knowledgebase is disabled'; -$hesklang['kbpart']='Sorry, you don\'t have permission to access this article'; -$hesklang['popart']='Top Knowledgebase articles:'; -$hesklang['latart']='Latest Knowledgebase articles:'; -$hesklang['m']='More topics'; -$hesklang['ac']='Articles in this category:'; -$hesklang['noa']='No articles yet'; -$hesklang['noac']='No articles yet in this category'; -$hesklang['dta']='Date added'; -$hesklang['ad']='Article details'; -$hesklang['aid']='Article ID'; -$hesklang['as']='Solution'; -$hesklang['search']='Search'; -$hesklang['sr']='Search results'; -$hesklang['nosr']='No matching articles found. Try browsing the knowledgebase or submit a new support ticket.'; -$hesklang['rv']='Reset views'; -$hesklang['rr']='Reset votes (ratings)'; -$hesklang['opt']='Options'; -$hesklang['delcat']='Delete category'; -$hesklang['move1']='Move articles to parent category'; -$hesklang['move2']='Delete articles in this category'; -$hesklang['sc']='Suggested knowledgebase articles'; -$hesklang['not']='Tickets'; // Number of all tickets in category -$hesklang['graph']='Graph'; -$hesklang['lu']='List usernames'; -$hesklang['aclose']='Autoclose tickets'; -$hesklang['aclose2']='days after last staff reply'; -$hesklang['s_ucrt']='Reopen tickets'; -$hesklang['urate']='Reply ratings'; -$hesklang['hesk_url']='Help desk URL'; -$hesklang['hesk_title']='Help desk title'; -$hesklang['server_time']='Server time offset'; -$hesklang['t_h']='hours'; -$hesklang['cid']='Case Tracking ID'; -$hesklang['t_m']='minutes'; -$hesklang['day']='Daylight saving'; -$hesklang['tfor']='Time format'; -$hesklang['prefix']='Table prefix'; -$hesklang['s_kbs']='Enable KB search'; -$hesklang['s_kbr']='Enable KB rating'; -$hesklang['s_maxsr']='Max search results'; -$hesklang['s_suggest']='Suggest KB articles'; -$hesklang['s_spop']='Show popular articles'; -$hesklang['s_slat']='Show latest articles'; -$hesklang['s_onin']='on help desk index page'; -$hesklang['s_onkb']='on Knowledgebase index page'; -$hesklang['s_scol']='Categories in row'; -$hesklang['s_ptxt']='Article preview length'; -$hesklang['s_psubart']='Subcategory articles'; -$hesklang['enable']='Enable'; -$hesklang['s_type']='Type'; -$hesklang['custom_r']='Required'; -$hesklang['custom_place']='Location'; -$hesklang['custom_use']='Custom fields'; -$hesklang['stf']='Text field'; -$hesklang['stb']='Large text box'; -$hesklang['srb']='Radio button'; -$hesklang['ssb']='Select box'; -$hesklang['db']='Database'; -$hesklang['hd']='Help desk settings'; -$hesklang['gs']='General settings'; -$hesklang['cwin']='Close window'; -$hesklang['defw']='Default value'; -$hesklang['ok']='OK'; -$hesklang['ns']='These are available options for this custom field. To save changes click OK and Save changes button on the admin settings page!'; -$hesklang['rows']='Rows (height)'; -$hesklang['cols']='Columns (width)'; -$hesklang['opt2']='Options for this radio button, enter one option per line (each line will create a new radio button value to choose from). You need to enter at least two options!'; -$hesklang['opt3']='Options for this select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!'; -$hesklang['atl2']='Enter at least two options (one per line)!'; -$hesklang['notes']='Notes'; -$hesklang['noteby']='Note by'; -$hesklang['delnote']='Delete note'; -$hesklang['noteerr']='Note already deleted or wrong parameters'; -$hesklang['s']='Submit'; -$hesklang['nhid']='Notes are hidden from customers!'; -$hesklang['delt']='Delete this post'; -$hesklang['edtt']='Edit post'; -$hesklang['edt1']='Post modified'; -$hesklang['edt2']='Changes to the selected post have been saved'; -$hesklang['dele']='Delete this ticket'; -$hesklang['repd']='Post deleted'; -$hesklang['repl']='Selected post has been deleted'; -$hesklang['tickets_found']='Search results'; -$hesklang['al']='Admin link'; -$hesklang['ap']='Go to Administration Panel'; -$hesklang['dap']='Display a link to admin panel from help desk index'; -$hesklang['q_miss']='Please answer the anti-SPAM question'; -$hesklang['use_q']='Use anti-SPAM question'; -$hesklang['q_q']='-> Question (HTML code is allowed)'; -$hesklang['q_a']='-> Answer'; -$hesklang['err_qask'] = 'Enter an anti-SPAM question'; -$hesklang['err_qans'] = 'Enter answer to the anti-SPAM question'; -$hesklang['genq'] = 'Generate a random question'; - +// --> Ticket history log +// Unless otherwise specified, first %s will be replaced with date and second with name/username +$hesklang['thist1']='
  • %s | moved to category %s by %s
    • '; // %s = date, new category, user making change +$hesklang['thist2']='
  • %s | assigned to %s by %s
    • '; // %s = date, assigned user, user making change +$hesklang['thist3']='
  • %s | closed by %s
    • '; +$hesklang['thist4']='
  • %s | opened by %s
    • '; +$hesklang['thist5']='
  • %s | locked by %s
    • '; +$hesklang['thist6']='
  • %s | unlocked by %s
    • '; +$hesklang['thist7']='
  • %s | ticket created by %s
    • '; +$hesklang['thist8']='
  • %s | priority changed to %s by %s
    • '; // %s = date,new priority, user making change +$hesklang['thist9']='
  • %s | status changed to %s by %s
    • '; // %s = date, new status, user making change +$hesklang['thist10']='
  • %s | automatically assigned to %s
    • '; +$hesklang['thist11']='
  • %s | submitted by email piping
    • '; +$hesklang['thist12']='
  • %s | attachment %s deleted by %s
    • '; // %s = date, deleted attachment, user making change +$hesklang['thist13']='
  • %s | merged with ticket %s by %s
    • '; // %s = date, merged ticket ID, user making change +$hesklang['thist14']='
  • %s | time worked updated to %s by %s
    • '; // %s = date, new time worked, user making change +$hesklang['thist15']='
  • %s | submitted by %s
    • '; +$hesklang['thist16']='
  • %s | submitted by POP3 fetching
    • '; -// Added or modified in version 2.1 -$hesklang['amo']='Add more'; -$hesklang['delatt']='Delete selected attachment?'; -$hesklang['kb_att_rem']='Selected attachment has been removed'; -$hesklang['inv_att_id']='Invalid attachment ID!'; -$hesklang['scb']='Checkbox'; -$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible. You need to enter at least two options!'; -$hesklang['autologin']='Log me on automatically each visit'; -$hesklang['just_user']='Remember just my username'; -$hesklang['nothx']='No, thanks'; -$hesklang['pinfo']='Profile information'; -$hesklang['sig']='Signature'; -$hesklang['pref']='Preferences'; -$hesklang['aftrep']='After replying to a ticket'; -$hesklang['showtic']='Show the ticket I just replied to'; -$hesklang['gomain']='Return to main administration page'; -$hesklang['shownext']='Open next ticket that needs my reply'; -$hesklang['rssn']='Showing next ticket that needs your attention'; -$hesklang['mrep']='Replace message'; -$hesklang['madd']='Add to the bottom'; -$hesklang['priv']='Private categories and articles viewable to staff only are marked with *'; -$hesklang['inve']='Invalid email file'; -$hesklang['emfm']='Missing email file'; -$hesklang['hesk_lang']='Default Language'; -$hesklang['s_mlang']='Multiple languages'; -$hesklang['s_mlange']='Enable only if you provide support in all installed languages!'; -$hesklang['s_inl']='Test language folder'; -$hesklang['ta']='Test again'; -$hesklang['alo']='Allow automatic login'; -$hesklang['chol']='Preferred Language'; -$hesklang['mmdl']='Make this my preferred Language'; -$hesklang['warn']='WARNING'; -$hesklang['dmod']='Debug mode is enabled. Make sure you disable debug mode in settings once HESK is installed and working properly.'; -$hesklang['kb_spar']='Category can\'t be it\'s own parent category!'; -$hesklang['mysql_root']='Your MySQL password is empty, are you sure you want to login with root user? This is a significant security risk!'; -$hesklang['chg']='Change'; -$hesklang['chpri']='Priority changed'; -$hesklang['chpri2']='Ticket\'s priority has been changed to %s'; -$hesklang['selcan']='Select the canned response you would like to edit'; -$hesklang['q_wrng']='Wrong anti-SPAM answer'; -$hesklang['cndupl']='You already have a category with that name. Choose a unique name for each category.'; -$hesklang['wsel']='Select the field you want to search by'; +// --> Knowledgebase articles log +// First %s will be replaced with date and second with user making changes +$hesklang['revision1']='
  • %s | submitted by %s
    • '; +$hesklang['revision2']='
  • %s | modified by %s
    • '; +// --> Text used by ReCaptcha +$hesklang['visual_challenge']='Get a visual challenge'; +$hesklang['audio_challenge']='Get an audio challenge'; +$hesklang['refresh_btn']='Get a new challenge'; +$hesklang['instructions_visual']='Type the two words:'; +$hesklang['instructions_context']='Type the words in the boxes:'; +$hesklang['instructions_audio']='Type what you hear:'; +$hesklang['help_btn']='Help'; +$hesklang['play_again']='Play sound again'; +$hesklang['cant_hear_this']='Download sound as MP3'; +$hesklang['incorrect_try_again']='Incorrect. Try again.'; +$hesklang['image_alt_text']='reCAPTCHA challenge image'; +$hesklang['recaptcha_error']='Incorrect SPAM Prevention answer, please try again.'; -// Added or modified in version 2.2 -$hesklang['eto']='Invalid request'; -$hesklang['id']='ID'; -$hesklang['geco']='Generate Direct Link'; -$hesklang['genl']='Direct Category Link'; -$hesklang['genl2']='Use this link to preselect category in the "Submit a ticket" form.'; -$hesklang['exa']='Examples'; -$hesklang['small']='Small Box'; -$hesklang['large']='Large Box'; -$hesklang['cpri']='Customer priority'; -$hesklang['owner']='Owner'; -$hesklang['unas']='Unassigned'; -$hesklang['assi']='Assign'; -$hesklang['asst']='Assign to'; -$hesklang['asst2']='Assign this ticket to'; -$hesklang['asss']='Assign to self'; -$hesklang['asss2']='Assign this ticket to myself'; -$hesklang['can_assign_self']='Can assign tickets to self'; -$hesklang['can_assign_others']='Can assign tickets to others'; -$hesklang['can_view_ass_others']='Can view tickets assigned to others'; -$hesklang['unoa']='Selected user doesn\'t have access to this category'; -$hesklang['tasi']='Owner Assigned'; -$hesklang['tasy']='This ticket has been assigned to you'; -$hesklang['taso']='This ticket has been assigned to the selected user'; -$hesklang['tasy2']='Assigned to me'; -$hesklang['taso2']='Assigned to other staff'; -$hesklang['nose']='Select the new Owner'; -$hesklang['onasc']='This owner doesn\'t have access to the selected category.'; -$hesklang['tunasi']='Ticket Unassigned'; -$hesklang['tunasi2']='Ticket is without an owner and ready to be assigned again'; -$hesklang['note']='Note'; -$hesklang['success']='Success'; -$hesklang['nyt']='This ticket is assigned to'; -$hesklang['noch']='No changes have been made'; -$hesklang['orch']='Display order has been modified'; -$hesklang['rfm']='Required information missing:'; -$hesklang['repl0']='Insufficient permissions to perform this task'; -$hesklang['repl1']='This post doesn\'t exist'; -$hesklang['reports']='Reports'; -$hesklang['reports_intro']='The reports section lets you run several reports and see ticket statistics in a chosen date range.'; -$hesklang['refi']='Reset form data'; -$hesklang['dich']='Discard Changes'; -$hesklang['dire']='Display Report'; -$hesklang['m1']='January'; -$hesklang['m2']='February'; -$hesklang['m3']='March'; -$hesklang['m4']='April'; -$hesklang['m5']='May'; -$hesklang['m6']='June'; -$hesklang['m7']='July'; -$hesklang['m8']='August'; -$hesklang['m9']='September'; -$hesklang['m10']='October'; -$hesklang['m11']='November'; -$hesklang['m12']='December'; -$hesklang['d1']='Monday'; -$hesklang['d2']='Tuesday'; -$hesklang['d3']='Wednesday'; -$hesklang['d4']='Thursday'; -$hesklang['d5']='Friday'; -$hesklang['d6']='Saturday'; -$hesklang['d0']='Sunday'; -$hesklang['mo']='Mo'; -$hesklang['tu']='Tu'; -$hesklang['we']='We'; -$hesklang['th']='Th'; -$hesklang['fr']='Fr'; -$hesklang['sa']='Sa'; -$hesklang['su']='Su'; -$hesklang['from']='From'; -$hesklang['cinv']='Invalid date'; -$hesklang['cinv2']='Accepted format is mm/dd/yyyy'; -$hesklang['cinm']='Invalid month value'; -$hesklang['cinm2']='Allowed range is'; -$hesklang['cind']='Invalid day of month value'; -$hesklang['cind2']='Allowed range for selected month is'; -$hesklang['month']='Month'; -$hesklang['ocal']='Open Calendar'; -$hesklang['ca01']='Previous Year'; -$hesklang['ca02']='Previous Month'; -$hesklang['ca03']='Next Month'; -$hesklang['ca04']='Next Year'; -$hesklang['ca05']='Close Calendar'; -$hesklang['cdr']='Choose date range:'; -$hesklang['crt']='Choose report type:'; -$hesklang['r1']='Today'; -$hesklang['r2']='Yesterday'; -$hesklang['r3']='This month'; -$hesklang['r4']='Last month'; -$hesklang['r5']='Last 30 days'; -$hesklang['r6']='This week (Mon-Sun)'; -$hesklang['r7']='Last week (Mon-Sun)'; -$hesklang['r8']='This business week (Mon-Fri)'; -$hesklang['r9']='Last business week (Mon-Fri)'; -$hesklang['r10']='This year'; -$hesklang['r11']='Last year'; -$hesklang['r12']='All time'; -$hesklang['datetofrom']='"Date From" cannot be higher than "Date to". The dates have been switched.'; -$hesklang['t1']='Tickets per day'; -$hesklang['t2']='Tickets per month'; -$hesklang['t3']='Tickets per user'; -$hesklang['t4']='Tickets per category'; -$hesklang['ticass']='Assigned tickets'; -$hesklang['ticall']='Replied to tickets'; -$hesklang['totals']='Totals'; -$hesklang['all']='All'; -$hesklang['atik']='New tickets'; -$hesklang['kbca']='You already have a knowledgebase category with this name.'; -$hesklang['menu_msg']='Mail'; -$hesklang['menu_can']='Canned'; -$hesklang['m_from']='From:'; // Mail "from" address -$hesklang['m_to']='To:'; // Mail "to" address -$hesklang['m_sub']='Subject:'; // Mail subject -$hesklang['m_re']='Re:'; // Mail reply subject prefix, like "Re: Original subject" -$hesklang['m_fwd']='Fwd:'; // Mail forward subject prefix, like "Fwd: Original subject" -$hesklang['m_h']='Private messages'; -$hesklang['m_intro']='Use private messages to send quick messages to other staff members within the HESK.'; -$hesklang['e_udel']='(User deleted)'; -$hesklang['new_mail']='New private message'; -$hesklang['m_send']='Send message'; -$hesklang['m_rec']='Select message recipient'; -$hesklang['m_inr']='Invalid message recipient'; -$hesklang['m_esu']='Enter private message subject'; -$hesklang['m_pms']='Your private message has been sent'; -$hesklang['inbox']='INBOX'; -$hesklang['outbox']='OUTBOX'; -$hesklang['m_new']='NEW MESSAGE'; -$hesklang['pg']='Show page'; -$hesklang['npm']='No private messages in this folder.'; -$hesklang['m_ena']='You don\'t have permission to read this message.'; -$hesklang['mau']='Mark as unread'; -$hesklang['mo1']='Mark selected messages as read'; -$hesklang['mo2']='Mark selected messages as unread'; -$hesklang['mo3']='Delete selected messages'; -$hesklang['delm']='Delete this message'; -$hesklang['e_tid']='Error generating a unique ticket ID, please try submitting the form again later.'; -$hesklang['smmr']='Selected messages have been marked as read'; -$hesklang['smmu']='Selected messages have been marked as unread'; -$hesklang['smdl']='Selected messages have been deleted'; -$hesklang['show']='Show'; -$hesklang['s_my']='Assigned to me'; -$hesklang['s_ot']='Assigned to others'; -$hesklang['s_un']='Unassigned tickets'; -$hesklang['s_for']='Search for'; -$hesklang['s_in']='Search in'; -$hesklang['s_incl']='Search within'; -$hesklang['find_ticket_by']='Find a ticket'; -$hesklang['e_nose']='No assignment status selected, showing all tickets.'; -$hesklang['fsq']='Enter your search query'; -$hesklang['topen']='Open'; // Not-resolved tickets -$hesklang['nms']='No messages selected, nothing to change'; -$hesklang['tlo']='Lock ticket'; -$hesklang['tul']='Unlock ticket'; -$hesklang['loc']='Locked'; -$hesklang['isloc']='Customers cannot reply to or re-open locked tickets. When locked ticket is marked as resolved.'; -$hesklang['tlock']='Ticket has been locked'; -$hesklang['tunlock']='Ticket has been unlocked'; -$hesklang['tislock']='This ticket has been locked, the customer will not be able to post a reply.'; -$hesklang['tislock2']='This ticket has been locked, you cannot post a reply.'; -$hesklang['nsfo']='No relevant articles found.'; -$hesklang['elocked']='This ticket has been locked or deleted.'; -$hesklang['nti2']='Insert a new ticket'; -$hesklang['nti3']='Use this form to create a new ticket in a customer\'s name. Enter customer information in the form (customer name, customer email, ...) and NOT your name! Ticket will be created as if the customer submitted it.'; -$hesklang['addop']='Options'; -$hesklang['seno']='Send email notification to the customer'; -$hesklang['otas']='Show the ticket after submission'; -$hesklang['notn']='Notifications'; -$hesklang['nomw']='The help desk will send an email notification when:'; -$hesklang['nwts']='A new ticket is submitted with owner:'; -$hesklang['ncrt']='Client responds to a ticket with owner:'; -$hesklang['ntam']='A ticket is assigned to me'; -$hesklang['npms']='A private message is sent to me'; -$hesklang['support_remove']='A lot of time and effort went into developing HESK. Support HESK by purchasing a license that will remove the credits links Powered by Help Desk Software HESK from your helpdesk'; -$hesklang['ycvtao']='You are not allowed to view tickets assigned to others'; -$hesklang['password_not_valid']='Password must be at least 5 chars long'; -$hesklang['lkbs']='Loading knowledgebase suggestions...'; -$hesklang['auto']='(automatically)'; +// Added or modified in version 2.6.0 +$hesklang['ms01']='Jan'; +$hesklang['ms02']='Feb'; +$hesklang['ms03']='Mar'; +$hesklang['ms04']='Apr'; +$hesklang['ms05']='May'; +$hesklang['ms06']='Jun'; +$hesklang['ms07']='Jul'; +$hesklang['ms08']='Aug'; +$hesklang['ms09']='Sep'; +$hesklang['ms10']='Oct'; +$hesklang['ms11']='Nov'; +$hesklang['ms12']='Dec'; +$hesklang['sdf']='Submitted date format'; +$hesklang['lcf']='Updated date format'; +$hesklang['lcf0']='Short descriptive'; +$hesklang['lcf1']='Date and time'; +$hesklang['lcf2']='HESK style'; +$hesklang['ticket_tpl']='Ticket templates'; +$hesklang['can_man_ticket_tpl']='Manage ticket templates'; // Permission title +$hesklang['ticket_tpl_man']='Manage ticket templates'; // Page/link title +$hesklang['ticket_tpl_intro']='Create and edit ticket templates that you can use to quickly submit new tickets from the admin interface.'; +$hesklang['no_ticket_tpl']='No ticket templates'; +$hesklang['ticket_tpl_title']='Title'; +$hesklang['delete_tpl']='Are you sure you want to delete this template?'; +$hesklang['ticket_tpl_add']='Create a new ticket template'; +$hesklang['ticket_tpl_edit']='Edit selected ticket template'; +$hesklang['save_ticket_tpl']='Save ticket template'; +$hesklang['ticket_tpl_saved']='Your ticket template has been saved for future use'; +$hesklang['ticket_tpl_removed']='Selected ticket template has been removed from the database'; +$hesklang['ticket_tpl_not_found']='Ticket template not found'; +$hesklang['sel_ticket_tpl']='Select the ticket template you would like to edit'; +$hesklang['ent_ticket_tpl_title']='Please enter template title'; +$hesklang['ent_ticket_tpl_msg']='Please enter template message'; +$hesklang['ticket_tpl_id']='Missing ticket template ID'; +$hesklang['select_ticket_tpl']='Select a ticket template'; +$hesklang['list_tickets_cat']='List all tickets in this category'; +$hesklang['def_msg']='[No message]'; +$hesklang['emlreqmsg']='Require message'; +$hesklang['emlreqmsg2']='Ignore piped/fetched emails with no message'; +$hesklang['relart']='Related articles'; // Title of related articles box +$hesklang['s_relart']='Related articles'; // On settings page +$hesklang['tab_7']='Ticket list'; +$hesklang['fitl']='Fields in ticket list'; +$hesklang['submitted']='Submitted'; +$hesklang['clickemail']='View'; +$hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list +$hesklang['pri_set_to']='Priority has been set to:'; +$hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.'; +$hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.

    To use category priority instead, turn OFF the following feature in HESK settings:'; +$hesklang['def_pri']='Category priority'; +$hesklang['ch_cat_pri']='Set category priority'; +$hesklang['cat_pri_ch']='Category priority has been set to:'; +$hesklang['err_dbversion']='Too old MySQL version:'; // %s will be replaced with MySQL version +$hesklang['signature_max']='Signature (max 1000 chars)'; +$hesklang['signature_long']='User signature is too long! Please limit the signature to 1000 chars'; +$hesklang['ip_whois']='IP whois'; +$hesklang['ednote']='Edit note message'; +$hesklang['ednote2']='Note message saved'; +$hesklang['perm_deny']='Permission denied'; +$hesklang['mis_note']='Missing note ID'; +$hesklang['no_note']='Note with this ID not found'; +$hesklang['sacl']='Save and continue later'; +$hesklang['reply_saved']='Your reply message has been saved for later.'; +$hesklang['submit_as']='Submit as:'; +$hesklang['sasc']='Submit as Customer reply'; +$hesklang['creb']='Customer reply entered by:'; +$hesklang['show_select']='Show "Click to select" as default option'; +// Settings +$hesklang['mms']='Maintenance mode'; +$hesklang['mmd']='Enable maintenance mode'; +// Customer notice +$hesklang['mm1']='Maintenance in progress'; +$hesklang['mm2']='In order to perform scheduled maintenance, our help desk has shut down temporarily.'; +$hesklang['mm3']='We apologize for the inconvenience and ask that you please try again later.'; +// Staff notice +$hesklang['mma1']='Maintenance mode is active!'; +$hesklang['mma2']='Customers are not able to use the help desk.'; +$hesklang['tools']='Tools'; +$hesklang['banemail_intro']='Prevent certain email addresses from submitting tickets to your help desk.'; +$hesklang['no_banemails']='No emails are being banned.'; +$hesklang['eperm']='Permanent email bans:'; +$hesklang['bananemail']='Email address to ban'; +$hesklang['savebanemail']='Ban this email'; +$hesklang['enterbanemail']='Enter the email address you wish to ban.'; +$hesklang['validbanemail']='Enter a valid email address (john.doe@domain.com) or email domain (@domain.com)'; +$hesklang['email_banned']='The email address %s was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email +$hesklang['emailbanexists']='The email address %s is already banned.'; // %s will be replaced with email +$hesklang['email_unbanned']='Email ban deleted'; +$hesklang['banby']='Banned by'; +$hesklang['delban']='Delete ban'; +$hesklang['delban_confirm']='Delete this ban?'; +$hesklang['baned_e']='You have been banned from submitting new support tickets.'; +$hesklang['baned_ip']='You have been banned from this help desk'; +$hesklang['can_ban_emails']='Can ban emails'; +$hesklang['can_unban_emails']='Can unban emails (enables Can ban emails)'; +$hesklang['eisban']='This email address is banned.'; +$hesklang['click_unban']='Click here to unban.'; +$hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.'; +$hesklang['ipperm']='Permanent IP bans:'; +$hesklang['iptemp']='Login failure bans:'; +$hesklang['savebanip']='Ban this IP'; +$hesklang['no_banips']='No IPs are being banned.'; +$hesklang['bananip']='IP address to ban'; +$hesklang['banex']='Examples:'; +$hesklang['iprange']='IP range'; +$hesklang['savebanip']='Ban this IP'; +$hesklang['ippermban']='Ban this IP permanently'; +$hesklang['enterbanip']='Enter the IP address or range you wish to ban.'; +$hesklang['validbanip']='Enter a valid IP address or IP range'; +$hesklang['ip_banned']='The IP address %s was banned and HESK will no longer accept tickets from this IP address.'; // %s will be replaced with ip +$hesklang['ip_rbanned']='The IP range %s was banned and HESK will no longer accept tickets from this IP range.'; // %s will be replaced with ip +$hesklang['ipbanexists']='The IP address %s is already banned.'; // %s will be replaced with ip +$hesklang['iprbanexists']='The IP range %s is already banned.'; // %s will be replaced with ip +$hesklang['ip_unbanned']='IP ban deleted'; +$hesklang['ip_tempun']='Temporary IP ban deleted'; +$hesklang['can_ban_ips']='Can ban ips'; +$hesklang['can_unban_ips']='Can unban ips (enables Can ban ips)'; +$hesklang['ipisban']='This IP address is banned.'; +$hesklang['m2e']='Expires in (minutes)'; +$hesklang['info']='Info'; +$hesklang['sm_title']='Service messages'; +$hesklang['sm_intro']='Display a service message in the customer area, for example to notify them about known issues and important news.'; +$hesklang['can_service_msg']='Edit service messages'; +$hesklang['new_sm']='New service message'; +$hesklang['edit_sm']='Edit service message'; +$hesklang['ex_sm']='Existing service messages'; +$hesklang['sm_author']='Author'; +$hesklang['sm_type']='Type'; +$hesklang['sm_published']='Published'; +$hesklang['sm_draft']='Draft'; +$hesklang['sm_style']='Style'; +$hesklang['sm_none']='None'; +$hesklang['sm_success']='Success'; +$hesklang['sm_info']='Info'; +$hesklang['sm_notice']='Notice'; +$hesklang['sm_error']='Error'; +$hesklang['sm_save']='Save service message'; +$hesklang['sm_preview']='Preview service message'; +$hesklang['sm_mtitle']='Title'; +$hesklang['sm_msg']='Message'; +$hesklang['sm_e_title']='Enter service message title'; +$hesklang['sm_e_msg']='Enter service message'; +$hesklang['sm_e_id']='Missing message ID'; +$hesklang['sm_added']='A new service message has been added'; +$hesklang['sm_deleted']='Service message deleted'; +$hesklang['sm_not_found']='This service message does not exist'; +$hesklang['no_sm']='No service messages'; +$hesklang['del_sm']='Delete this service message?'; +$hesklang['sm_mdf']='Service message has been saved'; +$hesklang['sska']='Show suggested articles'; +$hesklang['taws']='These articles were suggested:'; +$hesklang['defaults']='Defaults'; +$hesklang['pncn']='Select notify customer option in the new ticket form'; +$hesklang['pncr']='Select notify customer option in the ticket reply form'; +$hesklang['pssy']='Show what knowledgebase articles were suggested to customers'; +$hesklang['ccct']='Customer resolve'; +$hesklang['custnot']='Notify customers when'; +$hesklang['notnew']='A new support ticket is submitted'; +$hesklang['notclo']='A support ticket is marked Resolved'; +$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:'; +$hesklang['spamn']='SPAM notice'; +$hesklang['spam_inbox']='No confirmation email?
    We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as Not SPAM to avoid problems receiving our correspondence in the future.    '; +$hesklang['s_ekb']='Enable Knowledgebase'; +$hesklang['ekb_n']='NO, disable Knowledgebase'; +$hesklang['ekb_y']='YES, enable Knowledgebase'; +$hesklang['ekb_o']='YES, use HESK as a Knowledgebase only (disable help desk)'; +$hesklang['kb_set']='Knowledgebase settings'; +$hesklang['kbo1']='Knowledgebase-only mode'; +$hesklang['kbo2']='Visitors cannot submit new support tickets and are taken directly to the knowledgebase.'; +$hesklang['fpass']='Forgot your password?'; +$hesklang['passr']='Password reset'; +$hesklang['passa']='Allow users to reset a forgot password over email'; +$hesklang['passe']='Enter your email address'; +$hesklang['passs']='Send me password reset link'; +$hesklang['noace']='No account with that email address was found'; +$hesklang['pemls']='We sent you an email with instructions on how to reset your password'; +$hesklang['reset_password']='Reset your help desk password'; // Email subject +$hesklang['ehash']='Invalid or expired password reset link'; +$hesklang['ehaip']='Wrong IP address. Passwords may only be reset from the IP address that requested password reset.'; +$hesklang['resim']='Setup your new password in the form below!'; +$hesklang['permissions']='Permissions'; +$hesklang['atype']='Account type'; +$hesklang['astaff']='Staff'; +$hesklang['oon1']='Send me only open tickets'; +$hesklang['oon2']='Send me all my tickets'; +$hesklang['anyown']='Any owner'; +$hesklang['pfr']='Another POP3 fetching task is still in progress.'; +$hesklang['pjt']='Task timeout'; +$hesklang['pjt2']='minutes after start'; +$hesklang['nkba']='Knowledgebase search requires enough unique articles to work properly.

    Consider adding more articles to the knowledgebase to improve search and article suggestion results.'; +$hesklang['saa']='Sticky articles are displayed at the top of articles list'; +$hesklang['yhbr']='You have been locked out the system for %s minutes because of too many replies to a ticket.'; +$hesklang['sir']='ReCaptcha V1 API (old)'; +$hesklang['sir2']='ReCaptcha V2 API (recommended)'; +$hesklang['rcpb']='Site key (Public key)'; +$hesklang['rcpv']='Secret key (Private key)'; + +// Language for Google reCaptcha API version 2 +// Supported language codes: https://developers.google.com/recaptcha/docs/language +// If your language is NOT in the supported langauges, leave 'en' +$hesklang['RECAPTCHA']='en'; + +// Added or modified in version 2.7.0 +$hesklang['imap']='IMAP Fetching'; +$hesklang['imaph']='IMAP Host'; +$hesklang['imapp']='IMAP Port'; +$hesklang['enc']='Encryption'; +$hesklang['ssl']='SSL'; +$hesklang['tls']='TLS'; +$hesklang['none']='None'; +$hesklang['imapu']='IMAP Username'; +$hesklang['imapw']='IMAP Password'; +$hesklang['imaptest']='Test IMAP connection'; +$hesklang['ifd']='[HESK] IMAP FETCHING IS DISABLED IN SETTINGS'; +$hesklang['iei']='[HESK] PHP IMAP extension is not installed.'; +$hesklang['ifr']='Another IMAP fetching task is still in progress.'; +$hesklang['arp']='Auto reload page'; +$hesklang['arpp']='Automatically reload page with ticket list every:'; +$hesklang['seconds']='seconds'; // Reload page every X 'seconds' +$hesklang['minutes']='minutes'; // Reload page every X 'minutes' +$hesklang['atbr']='This ticket needs to be assigned before it can be replied to.'; +$hesklang['attm']='Assign this ticket to me'; +$hesklang['owneed']='Owner needed'; +$hesklang['taat']='This ticket is already assigned to %s.'; +$hesklang['scoy']='Are you sure you want to assign it to yourself?'; +$hesklang['scot']='Are you sure you want to assign it to %s?'; +$hesklang['ycto']='YES, change the owner'; +$hesklang['ncto']='NO, keep current owner'; +$hesklang['fass']='Require owner'; +$hesklang['req_sub']='Require subject'; +$hesklang['req_msg']='Require message'; +$hesklang['req_email']='Require email'; +$hesklang['default_subject']='Ticket from %s'; // Default ticket subject, %s will be replaced with name +$hesklang['off-hide']='Hide in customer form'; +$hesklang['ons']='ON - Everyone'; // For admin settings page +$hesklang['not_valid_email']='Enter a valid email address or leave this field empty'; +$hesklang['write_down']='We recommend that you write down your Ticket ID for future reference.'; +$hesklang['re_confirm1']='Disabling this will also disable "Require email to view tickets" under "Security". Proceed?'; +$hesklang['re_confirm2']='Enabling this will also enable "Require email" under "Features". Proceed?'; +$hesklang['can_email_tpl']='Edit email templates'; // Staff permission +$hesklang['et_title']='Email templates'; +$hesklang['et_intro']='Modify emails that are sent to your staff and customers'; +$hesklang['file']='File'; +$hesklang['efile']='Editing file'; +$hesklang['rdesc']='(Recipient) Description'; +$hesklang['desc_forgot_ticket_id'] = '(Customer) Forgot ticket tracking ID'; +$hesklang['desc_new_reply_by_staff'] = '(Customer) New staff reply'; +$hesklang['desc_new_ticket'] = '(Customer) Ticket received'; +$hesklang['desc_ticket_closed'] = '(Customer) Ticket closed/resolved'; +$hesklang['desc_category_moved'] = '(Staff) Ticket moved to a new category'; +$hesklang['desc_new_reply_by_customer'] = '(Staff) New customer reply'; +$hesklang['desc_new_ticket_staff'] = '(Staff) New ticket submitted'; +$hesklang['desc_ticket_assigned_to_you'] = '(Staff) A ticket was assigned to you'; +$hesklang['desc_new_pm'] = '(Staff) New private message'; +$hesklang['desc_new_note'] = '(Staff) New note on a ticket assigned to you'; +$hesklang['desc_reset_password'] = '(Staff) Reset your password'; +$hesklang['etfm']='One or more email templates are missing.

    Make sure you upload all email template files inside your /language/%s/emails folder.'; +$hesklang['etfw']='Some email templates are not writable.

    + Make sure PHP has permission to write to all files inside your /language/%s/emails folder.

    + On Unix servers you might need to CHMOD email templates to 666 (rw-rw-rw-)'; +$hesklang['et_e_id']='Missing template ID'; +$hesklang['et_fm']='This email template file is missing'; +$hesklang['et_fw']='This email template file is not writable'; +$hesklang['et_save']='Save email template'; +$hesklang['updated_on']='Updated on'; +$hesklang['ticket_url']='Ticket URL'; +$hesklang['pm_url']='Private message URL'; +$hesklang['et_num']='Number of tickets'; +$hesklang['et_list']='List of support tickets'; +$hesklang['et_empty']='Email template cannot be empty'; +$hesklang['et_saved']='Email template saved'; +$hesklang['source']='Source'; +$hesklang['select_category']='Select a category'; +$hesklang['select_category_text']='What can we help you with?'; +$hesklang['select_category_staff']='Select ticket category'; +$hesklang['scat']='Category select limit'; +$hesklang['scat2']='(a select box will show if category count is higher)'; +$hesklang['new_cf']='New custom field'; +$hesklang['cf_intro']='Use this feature to add custom fields to the Submit a ticket form so you can collect additional data from customers.'; +$hesklang['cf_public']='Public'; +$hesklang['cf_private']='Staff only'; +$hesklang['cf_cust']='For customers'; +$hesklang['cf_all']='All'; +$hesklang['cf_cat']='Selected'; +$hesklang['cf_ctrl']='Tip: hold down CTRL key to select multiple categories'; +$hesklang['visibility']='Visibility'; +$hesklang['cf_save']='Save custom field'; +$hesklang['ex_cf']='Active custom fields'; +$hesklang['no_cf']='No active custom fields'; +$hesklang['del_cf']='Delete this custom field? This will also delete any saved custom field data from the database!'; +$hesklang['cf_e_id']='Invalid ID'; +$hesklang['edit_cf']='Edit custom field'; +$hesklang['cf_deleted']='Custom field deleted'; +$hesklang['cf_not_found']='This custom field does not exist'; +$hesklang['err_custname']='Enter custom field name'; +$hesklang['cf_added']='A new custom field has been added'; +$hesklang['cf_nocat']='Select at least one category for this custom field'; +$hesklang['cf_mdf']='Custom field has been saved'; +$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible.'; +$hesklang['atl1']='Enter at least one option.'; +$hesklang['sch']='Hidden'; +$hesklang['meml3']='Allow multiple emails to be entered'; +$hesklang['dmin']='Minimum accepted date'; +$hesklang['dmax']='Maximum accepted date'; +$hesklang['d_day']='day(s)'; +$hesklang['d_week']='week(s)'; +$hesklang['d_month']='month(s)'; +$hesklang['d_year']='year(s)'; +$hesklang['d_any']='Any date'; +$hesklang['d_fixed']='Fixed date'; +$hesklang['d_relative']='Relative date'; +$hesklang['d_mm']='Minimum date may not be higher than maximum date'; +$hesklang['d_emin']='Minimum date for %s is %s'; // Minimum date for FIELD_NAME is DATE +$hesklang['d_emax']='Maximum date for %s is %s'; // Maximum date for FIELD_NAME is DATE +$hesklang['d_format']='Date display format'; +$hesklang['d_custom']='Custom format'; +$hesklang['d_ci']='ADVANCED USERS ONLY: a valid PHP date format, see PHP manual.'; +$hesklang['cf_noe']='Enter a valid email address into %s'; +$hesklang['cf_noem']='Enter one or more valid email addresses into %s'; +$hesklang['cf_limit']='You have 50 active custom fields, no new can be created.'; +$hesklang['can_resolve']='Can resolve tickets'; +$hesklang['can_change_cat']='Change ticket category (to any)'; +$hesklang['can_change_own_cat']='Change ticket category (to allowed)'; +$hesklang['can_submit_any_cat']='Can submit tickets to any category'; +$hesklang['noauth_submit']='You are not authorized to submit tickets to this category!'; +$hesklang['noauth_move']='You are not authorized to move tickets to this category!'; +$hesklang['noauth_resolve']='You are not authorized to resolve tickets!'; +$hesklang['force_ssl']='Force SSL connections'; +$hesklang['d_ssl']='disabled - open this page with https:// to manage this option'; +$hesklang['enn']='Except for tickets from emails if email subject contains:'; +$hesklang['scno']='This status cannot be changed'; +$hesklang['statuses']='Statuses'; +$hesklang['statuses_intro']='Use this tool to add custom ticket statuses to your help desk'; +$hesklang['color']='Color'; +$hesklang['csscl']='CSS class or color'; +$hesklang['clr_view']='Color preview on text'; +$hesklang['cbc']='Changeable by customers'; +$hesklang['ccc']='Can customers change this status?'; +$hesklang['del_status']='Delete this status?'; +$hesklang['ex_status']='Existing statuses'; +$hesklang['status_hesk']='Built-in Statuses (cannot be modified here)'; +$hesklang['status_custom']='Custom Statuses'; +$hesklang['status_custom_none']='No custom statuses. You can add them using the form above.'; +$hesklang['status_save']='Save status'; +$hesklang['list_tkt_status']='List all tickets with this status'; +$hesklang['new_status']='New custom status'; +$hesklang['edit_status']='Edit custom status'; +$hesklang['err_status']='Enter the status name'; +$hesklang['status_added']='A new custom status has been added'; +$hesklang['status_e_id']='Invalid ID'; +$hesklang['status_mdf']='Custom status has been saved'; +$hesklang['status_deleted']='Custom status deleted'; +$hesklang['status_not_found']='This custom status does not exist'; +$hesklang['status_not_empty']='This status cannot be removed because tickets with this status exist'; +$hesklang['status_limit']='You have 100 custom statuses, no new can be created.'; +$hesklang['public_link']='Public link'; // Link to the public KB article in the private KB pages +$hesklang['frames']='Frames'; +$hesklang['frames2']='Prevent loading HESK in frames on third party domains'; +$hesklang['numsub']='Submitted tickets'; // Will show how many tickets this user submitted +$hesklang['hidf']='Hidden inputs are not visible to customers on the Submit a ticket form (the value will still be visible on ticket details page if they are set as public). They behave as normal text fields for staff members.'; +$hesklang['rcheck']='Do not select a default option'; +$hesklang['refresh_page']='Refresh this page'; +$hesklang['banemail']='Ban emails'; +$hesklang['banip']='Ban IPs'; +$hesklang['tab_4']='Custom fields'; +$hesklang['del_kba']='Delete this article'; +$hesklang['del_kbaa']='Permanently delete this article'; +$hesklang['hni1']='HESK not installed yet?'; +$hesklang['hni2']='It appears that this help desk has not been properly installed and configured yet.'; +$hesklang['hni3']='To install HESK, follow Instructions in the documentation'; +$hesklang['cf']='Cache folder'; +$hesklang['e_cdir']='Hesk will not be able to parse emails or cache results unless the cache folder exists and is writable.'; +$hesklang['step1']='Step 1'; +$hesklang['step2']='Step 2'; +$hesklang['dffs']='When download completes, delete the file from server'; +$hesklang['fd']='Export file deleted from server'; -// Added or modified in version 2.3 -$hesklang['unknown']='Unknown'; -$hesklang['pcer']='Please correct the following errors:'; -$hesklang['seqid']='Ticket number'; -$hesklang['archived']='Tagged'; -$hesklang['archived2']='Tagged Ticket'; -$hesklang['add_archive']='Tag this ticket'; -$hesklang['add_archive_quick']='Tag selected tickets'; -$hesklang['remove_archive']='Untag this ticket'; -$hesklang['remove_archive_quick']='Untag selected tickets'; -$hesklang['added_archive']='Ticket Tagged'; -$hesklang['removed_archive']='Ticket Untagged'; -$hesklang['added2archive']='Ticket has been tagged'; -$hesklang['removedfromarchive']='Ticket has been untagged'; -$hesklang['num_tickets_tag']='%d tickets have been tagged'; -$hesklang['num_tickets_untag']='%d tickets have been untagged'; -$hesklang['can_add_archive']='Can tag tickets'; -$hesklang['disp_only_archived']='Only tagged tickets'; -$hesklang['search_only_archived']='Only tagged tickets'; -$hesklang['critical']=' * Critical * '; -// START abbreviatons used in "last updated" column -$hesklang['abbr']['year']='y'; -$hesklang['abbr']['month']='mo'; -$hesklang['abbr']['week']='w'; -$hesklang['abbr']['day']='d'; -$hesklang['abbr']['hour']='h'; -$hesklang['abbr']['minute']='m'; -$hesklang['abbr']['second']='s'; -// END abberviations -$hesklang['cnsm']='Cound not send the message to:'; -$hesklang['yhbb']='You have been locked out the system for %s minutes because of too many login failures.'; -$hesklang['pwdst']='Password Strength'; -$hesklang['tid_mail']='No worries! Enter your Email address and we will send you your tracking ID right away:'; -$hesklang['rem_email']='Remember my email address'; -$hesklang['eytid']='Enter your ticket tracking ID.'; -$hesklang['enmdb']='The email address you entered doesn\'t match the one in the database for this ticket ID.'; -$hesklang['confemail']='Confirm Email'; -$hesklang['confemail2']='Please confirm your Email address'; -$hesklang['confemaile']='The two email addresses are not identical'; -$hesklang['taso3']='Assigned to:'; -$hesklang['sec_enter']='Type the number you see in the picture below.'; -$hesklang['reload']='Reload image'; -$hesklang['verify_q']='SPAM Prevention:'; // For anti-spam question -$hesklang['verify_i']='SPAM Prevention:'; // For anti-spam image (captcha) -$hesklang['admin_login']='Staff login'; -$hesklang['vrfy']='Test passed'; -$hesklang['last_update']='Updated'; -$hesklang['cot']='Don\'t force Critical tickets on top'; -$hesklang['def']='Make this my default view'; -$hesklang['gbou']='These tickets are Unassigned:'; -$hesklang['gbom']='Tickets assigned to me:'; -$hesklang['gboo']='Tickets assigned to %s:'; -$hesklang['select']=' - - Click to Select - - '; -$hesklang['chngstatus']='Change status to'; -$hesklang['perat']='%s of all tickets'; // will change to "23% of all tickets" -$hesklang['viewart']='View this article'; -$hesklang['chdp']='Please change the default password on your Profile page!'; -$hesklang['chdp2']='Change your password, you are using the default one!'; -$hesklang['security']='Security'; -$hesklang['kb_i_art']='New Article'; -$hesklang['kb_i_art2']='Insert an Article'; -$hesklang['kb_i_cat']='New Category'; -$hesklang['kb_i_cat2']='Insert a Category'; -$hesklang['gopr']='View Knowledgebase'; -$hesklang['kbstruct']='Knowledgebase structure'; -$hesklang['cancel']='Cancel'; -$hesklang['sh']='Hide Message'; -$hesklang['goodkb']='How to write good knowledgebase articles?'; -$hesklang['catset']='Category Settings'; -$hesklang['inpr']='Select the new Priority'; -$hesklang['incat']='Select the new Category'; -$hesklang['instat']='Select the new Status'; -$hesklang['tsst']='Ticket status has been set to %s'; -$hesklang['aass']='Auto-assign'; -$hesklang['aaon']='Auto-assign of tickets enabled (click to disable)'; -$hesklang['aaoff']='Auto-assign of tickets disabled (click to enable)'; -$hesklang['uaaon']='Auto-assign has been enabled for selected user'; -$hesklang['uaaoff']='Auto-assign has been disabled for selected user'; -$hesklang['taasy']='This ticket has been auto-assigned to you'; -$hesklang['can_view_unassigned']='Can view unassigned tickets'; -$hesklang['ycovtay']='You can only view tickets assigned to you'; -$hesklang['in_progress']='In Progress'; -$hesklang['on_hold']='On Hold'; -$hesklang['import_kb']='Import to Knowledgebase'; -$hesklang['import']='You are importing a private ticket into a public article.

    Make sure you delete any private or sensitive information from the article subject and message!'; -$hesklang['tab_1']='General'; -$hesklang['tab_2']='Help Desk'; -$hesklang['tab_3']='Knowledgebase'; -$hesklang['tab_5']='Misc'; -$hesklang['disable']='Disable'; -$hesklang['dat']='Date & Time'; -$hesklang['lgs']='Language'; -$hesklang['onc']='ON - Customers'; -$hesklang['ons']='ON - All'; -$hesklang['viewvtic']='View tickets'; -$hesklang['reqetv']='Require email to view a ticket'; -$hesklang['banlim']='Login attempts limit'; -$hesklang['banmin']='Ban time (minutes)'; -$hesklang['subnot']='Submit notice'; -$hesklang['subnot2']='Show notice to customers submitting tickets'; -$hesklang['eseqid']='Sequential IDs'; -$hesklang['sconfe']='Confirm email'; -$hesklang['saass']='Auto-assign tickets'; -$hesklang['swyse']='WYSIWYG Editor'; -$hesklang['hrts']='Rate HESK'; -$hesklang['hrts2']='Show Rate this script link in admin panel'; -$hesklang['emlpipe']='Email Piping'; -$hesklang['emlsend']='Email Sending'; -$hesklang['emlsend2']='Send emails using'; -$hesklang['phpmail']='PHP mail()'; -$hesklang['smtp']='SMTP Server'; -$hesklang['smtph']='SMTP Host'; -$hesklang['smtpp']='SMTP Port'; -$hesklang['smtpu']='SMTP Username'; -$hesklang['smtpw']='SMTP Password'; -$hesklang['smtpt']='SMTP Timeout'; -$hesklang['other']='Other'; -$hesklang['features']='Features'; -$hesklang['can_view_online']='Can view online staff members'; -$hesklang['online']='Online'; -$hesklang['offline']='Offline'; -$hesklang['onlinep']='Users Online'; // For display -$hesklang['sonline']='Users Online'; // For settings page -$hesklang['sonline2']='Show online users. Limit (minutes):'; // For settings page -$hesklang['gb']='Group by'; -$hesklang['dg']='Don\'t group'; -$hesklang['err_dpi']='Database %s does not contain all HESK tables with prefix %s, no changes saved.'; -$hesklang['err_dpi2']='Tables not found:'; -$hesklang['sme']='SMTP error'; -$hesklang['scl']='SMTP connection log'; -$hesklang['dnl']='Download'; -$hesklang['dela']='Delete this attachment'; -$hesklang['pda']='Do you want to permanently delete this attachment?'; -$hesklang['mopt']='More options'; -$hesklang['lopt']='Less options'; -$hesklang['meml']='Multiple emails'; -$hesklang['meml2']='Allow customers to enter multiple contact emails'; +// ADDED OR MODIFIED IN Mods For HESK pre-1.2 +$hesklang['search_the_knowledgebase'] = 'Search the Knowledgebase'; +$hesklang['view_ticket_nav']='View Ticket'; +$hesklang['quick_help']='Quick Help'; +$hesklang['quick_help_submit_ticket']='Please fill out the form on the right to submit a ticket. Required fields are marked with a *.'; +$hesklang['quick_help_view_ticket']='Please fill out the required information on the right to view your ticket. If you forgot your Ticket tracking ID, click "Forgot tracking ID".'; +$hesklang['information']='Information'; +$hesklang['admin_sidebar_ticket_id']='TICKET ID'; +$hesklang['priorityChange']=' - - Change Priority - - '; +$hesklang['statusChange']=' - - Change Status - - '; +$hesklang['ownerChange']=' - - Change Owner - - '; +$hesklang['categoryChange']=' - - Change Category - - '; +$hesklang['navigation']='Navigation'; +$hesklang['nti']='New ticket'; +$hesklang['savedResponses']='Saved Responses'; +$hesklang['add_ticket_general_information']='General Information'; +$hesklang['add_ticket_your_message']='Your Message'; + +// ADDED OR MODIFIED IN Mods For HESK 1.2 +$hesklang['statuses'] = 'Statuses'; +$hesklang['basicProperties'] = 'Basic Properties'; +$hesklang['textColor'] = 'Text Color'; +$hesklang['textColorDescr'] = 'This is the hex color code for the status that will be used on the ticket search page and export search page'; +$hesklang['closedQuestionMark'] = 'Closed?'; +$hesklang['closedQuestionMarkDescr'] = 'If checked, tickets will be considered closed if they are set to this status.'; +$hesklang['basicProperties'] = 'Basic Properties'; +$hesklang['defaultStatusForAction'] = 'Default Status For Action'; +$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to'; +$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to'; +$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to'; +$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to'; +$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to'; +$hesklang['textColorRequired'] = 'Text Color is required.'; +$hesklang['addNew'] = 'Add New'; +$hesklang['close_action']='Close Ticket'; // Close ACTION +$hesklang['whyCantIDeleteThisStatus'] = "Why Can't I Delete This Status?"; +$hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted because it is being used as a default status for a particular action.'; +$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to'; +$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to'; +$hesklang['close_this_ticket']='Close ticket'; +$hesklang['closed']='closed'; +$hesklang['resolved']='Resolved'; // Ticket has been RESOLVED +$hesklang['quick_help_ticket']='Here is the information on your ticket. You can add a reply to this ticket, close it, or re-open the ticket if applicable.'; + +// ADDED OR MODIFIED IN Mods For HESK 1.2.2 +$hesklang['changeLanguage'] = 'Change language to'; + +// ADDED OR MODIFIED IN Mods For HESK 1.4.0 +$hesklang['navbarBackgroundColor'] = 'Navbar Background Color'; +$hesklang['navbarBackgroundColorHelp'] = 'The main color of the top navigation bar. This applies only to the client-side.'; +$hesklang['navbarBrandColor'] = 'Navbar Brand Color'; +$hesklang['navbarBrandColorHelp'] = 'The text color of the \'brand\' on the left (also the name of the Help Desk).'; +$hesklang['navbarBrandHoverColor'] = 'Navbar Brand Hover Color'; +$hesklang['navbarBrandHoverColorHelp'] = 'The text color of the \'brand\' on the left when the use moves their mouse over the text.'; +$hesklang['navbarItemTextColor'] = 'Navbar Item Text Color'; +$hesklang['navbarItemTextColorHelp'] = 'The text color of the navigation items on the navigation bar.'; +$hesklang['navbarItemTextHoverColor'] = 'Navbar Item Text Hover Color'; +$hesklang['navbarItemTextHoverColorHelp'] = 'The text color of the navigation items on the navigation bar when the user hovers over one of the items.'; +$hesklang['navbarItemTextSelectedColor'] = 'Navbar Item Text Selected Color'; +$hesklang['navbarItemTextSelectedColorHelp'] = 'The text color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').'; +$hesklang['navbarItemSelectedBackgroundColor'] = 'Navbar Item Selected Background Color'; +$hesklang['navbarItemSelectedBackgroundColorHelp'] = 'The background color of the navigation items on the navigation bar when the user clicks on an item, and a dropdown menu appears (such as \'Ticket\').'; +$hesklang['dropdownItemTextColor'] = 'Dropdown Item Text Color'; +$hesklang['dropdownItemTextColorHelp'] = 'The text color of a dropdown item.'; +$hesklang['dropdownItemTextHoverColor'] = 'Dropdown Item Text Hover Color'; +$hesklang['dropdownItemTextHoverColorHelp'] = 'The text color of a dropdown item when the mouse hovers over it.'; +$hesklang['questionMarkColor'] = 'Question Mark Color'; +$hesklang['questionMarkColorHelp'] = 'The text color for the question mark circle, as seen on the \'Settings\' page and on other various pages.'; +$hesklang['dropdownItemTextHoverBackgroundColor'] = 'Dropdown Item Text Hover Background Color'; +$hesklang['dropdownItemTextHoverBackgroundColorHelp'] = 'The background color of a dropdown item when the mouse hovers over it.'; +$hesklang['uiColors'] = 'UI Colors'; +$hesklang['displayRtl'] = 'Display site right-to-left'; +$hesklang['displayRtlHelp'] = 'Check this to set the text direction to right-to-left.'; +$hesklang['showIcons'] = 'Show Icons'; +$hesklang['showIconsHelp'] = 'Check this box to show icons next to navigation bar items'; +$hesklang['maintenanceMode'] = 'Maintenance Mode'; +$hesklang['maintenanceModeHelp'] = 'Check this box to put the Help Desk in maintenance mode. Staff can still log into the backend, but the front end will be inaccessible.'; +$hesklang['none'] = 'None'; +$hesklang['autorefresh'] = 'Autorefresh:'; +$hesklang['autorefresh_restrictions'] = 'Enter value in milliseconds. Value must be greater than 1000 to use this feature. No fractional values.'; + +// ADDED OR MODIFIED IN Mods For HESK 1.5.0 +$hesklang['ticket_auto_refresh'] = 'Ticket Table Auto-Refresh:'; +$hesklang['display_rtl'] = 'Display site right-to-left'; +$hesklang['show_icons_navigation'] = 'Show icons on navigation bar'; +$hesklang['enable_maintenance'] = 'Enable maintenance mode'; +$hesklang['can_man_settings']='Can manage help desk settings'; +$hesklang['disable_user'] = 'User is active (click to deactivate)'; +$hesklang['enable_user'] = 'User is inactive (click to activate)'; +$hesklang['user_activated'] = 'User has been activated'; +$hesklang['user_deactivated'] = 'User has been deactivated'; +$hesklang['active_user'] = 'Is active user'; +$hesklang['self_deactivation'] = 'You cannot deactivate yourself!'; +$hesklang['inactive_user'] = 'Your account is currently inactive. Contact an administrator for more information.'; +$hesklang['cant_edit_admin'] = 'You cannot edit the God Admin (User ID = 1)'; +$hesklang['notifications_disabled_info'] = 'Changing notifications settings has been disabled by your administrator.'; +// ADDED OR MODIFIED IN Mods For HESK 1.6.0 +$hesklang['notify_note_unassigned'] = 'Someone adds a note to a ticket not assigned to me'; +$hesklang['can_change_notification_settings'] = 'Can change notification settings'; +$hesklang['add_row'] = 'Add row'; +$hesklang['addnote'] = 'Add note'; +$hesklang['mods_for_hesk'] = 'Mods for HESK'; +$hesklang['err_modsForHesk_settings'] = 'Can\'t open file modsForHesk_settings.inc.php for writing. Please CHMOD this file to 666 (rw-rw-rw-)'; +$hesklang['mods_for_hesk_version'] = 'Mods for HESK Version'; -// Added or modified in version 2.4 -$hesklang['catd']='(category deleted)'; -$hesklang['noopen']='No open tickets found for this email address.'; -$hesklang['maxopen']='You have reached maximum open tickets (%d of %d). Please wait until your existing tickets are resolved before opening new tickets.'; -$hesklang['ntnote']='Someone adds a note to a ticket assigned to me'; -$hesklang['cat_public']='This category is PUBLIC (click to make private)'; -$hesklang['cat_private']='This category is PRIVATE (click to make public)'; -$hesklang['cat_aa']='Auto-assign tickets in this category.'; -$hesklang['cat_type']='Make this category private (only staff can select it).'; -$hesklang['caaon']='Auto-assign has been enabled for selected category'; -$hesklang['caaoff']='Auto-assign has been disabled for selected category'; -$hesklang['cpub']='Category type changed to PUBLIC'; -$hesklang['cpriv']='Category type changed to PRIVATE'; -$hesklang['cpric']='Customers cannot select private categories, only staff can!'; -$hesklang['user_aa']='Auto-assign tickets to this user.'; -$hesklang['attach_size']='Maxmimum file size'; -$hesklang['B']='B'; -$hesklang['kB']='kB'; -$hesklang['MB']='MB'; -$hesklang['GB']='GB'; -$hesklang['bytes']='bytes'; -$hesklang['kilobytes']='kilobytes'; -$hesklang['megabytes']='megabytes'; -$hesklang['gigabytes']='gigabytes'; -$hesklang['smtpssl']='SSL Protocol'; -$hesklang['smtptls']='TLS Protocol'; -$hesklang['oo']='Open only'; -$hesklang['ool']='List only open tickets in "Forgot tracking ID" email'; -$hesklang['mop']='Max open tickets'; -$hesklang['rord']='Reply order'; -$hesklang['newbot']='Newest reply at bottom'; -$hesklang['newtop']='Newest reply at top'; -$hesklang['ford']='Reply form'; -$hesklang['formbot']='Show form at bottom'; -$hesklang['formtop']='Show form at top'; -$hesklang['mysqlv']='MySQL version'; -$hesklang['phpv']='PHP version'; -$hesklang['csrt']='Current HESK time:'; -$hesklang['listp']='List private articles'; -$hesklang['listd']='List article drafts'; -$hesklang['artp']='Private articles'; -$hesklang['artd']='Article drafts'; -$hesklang['kb_no_part']='No private articles in the knowledgebase.'; -$hesklang['kb_no_dart']='No article drafts in the knowledgebase.'; -$hesklang['attpri']='You don\'t have access to this attachment.'; -$hesklang['can_merge_tickets']='Merge tickets'; -$hesklang['mer_selected']='Merge selected tickets'; -$hesklang['merged']='Selected tickets have been merged into one.'; -$hesklang['merge_err']='There was a problem merging tickets:'; -$hesklang['merr1']='select at least two tickets.'; -$hesklang['merr2']='target ticket not found.'; -$hesklang['merr3']='ticket in a category you don\'t have access to.'; -$hesklang['tme']='Ticket %s has been merged with this ticket (%s).'; -$hesklang['tme1']='Ticket %s has been merged with ticket %s'; -$hesklang['tme2']='To access ticket %s enter associated email address.'; -$hesklang['eyou']='Use Profile page to edit your settings.'; -$hesklang['npea']='You don\'t have permission to edit this user.'; -$hesklang['duplicate_user']='User with this username already exists, choose a different username.'; -$hesklang['kw']='Keywords'; -$hesklang['kw1']='(optional - separate by space, comma or new line)'; -$hesklang['type_not_allowed']='Files ending with %s are not accepted (%s)'; // Files ending with .exe are not accepted (test.exe) -$hesklang['unread']='Customer didn\'t read this reply yet.'; -$hesklang['sticky']='Make this article "Sticky"'; -$hesklang['stickyon']='Change article to "Sticky"'; -$hesklang['stickyoff']='Change article to "Normal"'; -$hesklang['ason']='Article marked as "Sticky"'; -$hesklang['asoff']='Article marked as "Normal"'; -$hesklang['ts']='Time worked'; -$hesklang['start']='Start / Stop'; -$hesklang['reset']='Reset'; -$hesklang['save']='Save'; -$hesklang['hh']='Hours'; -$hesklang['mm']='Minutes'; -$hesklang['ss']='Seconds'; -$hesklang['thist']='Audit Log'; -$hesklang['twu']='Time worked on ticket has been updated.'; -$hesklang['autoss']='Automatically start timer when I open a ticket'; -$hesklang['ful']='File upload limits'; -$hesklang['ufl']='You may upload files ending with:'; -$hesklang['nat']='Maximum number of attachments:'; -$hesklang['mfs']='Maximum size per attachment:'; -$hesklang['lps']='Your language preference has been saved'; -$hesklang['sav']='Show article views'; -$hesklang['sad']='Show article date'; -$hesklang['epd']='[HESK] EMAIL PIPING IS DISABLED IN SETTINGS'; -$hesklang['pfd']='[HESK] POP3 FETCHING IS DISABLED IN SETTINGS'; -$hesklang['pem']='[Piped email]'; // Default subject of piped tickets without subject -$hesklang['pde']='[Customer]'; // Default customer name for piped tickets without name -$hesklang['tab_6']='Email'; -$hesklang['pop3']='POP3 Fetching'; -$hesklang['pop3h']='POP3 Host'; -$hesklang['pop3p']='POP3 Port'; -$hesklang['pop3tls']='TLS Protocol'; -$hesklang['pop3u']='POP3 Username'; -$hesklang['pop3w']='POP3 Password'; -$hesklang['pop3e']='POP3 error'; -$hesklang['pop3log']='POP3 connection log'; -$hesklang['mysqltest']='Test MySQL connection'; -$hesklang['smtptest']='Test SMTP connection'; -$hesklang['pop3test']='Test POP3 connection'; -$hesklang['contest']='Testing connection, this can take a while...'; -$hesklang['conok']='Connection successful!'; -$hesklang['conokn']='However, if your server requires username and password email will not be sent!'; -$hesklang['saving']='Saving settings, please wait...'; -$hesklang['sns']='Settings were saved, but some functions were disabled because of failed tests.'; -$hesklang['loops']='Email Loops'; -$hesklang['looph']='Max Hits'; -$hesklang['loopt']='Timeframe'; -$hesklang['didum']='Did you mean %s?'; // Did you mean someone@gmail.com? -$hesklang['yfix']='Yes, fix it'; -$hesklang['nole']='No, leave it'; -$hesklang['sconfe2']='Show a "Confirm email" field on the submit a ticket form'; -$hesklang['oln']='Old name:'; -$hesklang['nen']='New name:'; -$hesklang['use_form_below']='If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.'; -$hesklang['esf']='Could not send email notifications.'; -$hesklang['qrr']='(quoted reply removed)'; -$hesklang['remqr']='Strip quoted reply'; -$hesklang['remqr2']='Delete quoted reply from customer emails'; -$hesklang['suge']='Detect email typos'; -$hesklang['epro']='Email providers'; -$hesklang['email_noreply']='"From:" email'; -$hesklang['email_name']='"From:" name'; -$hesklang['vscl']='Server configuration limits'; -$hesklang['fnuscphp']='File upload failed, try with a smaller or no file attachment.'; -$hesklang['redv']='reset default view'; -$hesklang['fatte1']='Your attachments setting "Number per post" is larger than what your server allows!'; -$hesklang['fatte2']='Your maximum attachment file size is larger than what your server allows!'; -$hesklang['fatte3']='Your server does not allow large enough posts, try reducing number of attachments or allowed file size!'; -$hesklang['embed']='Embedded files'; -$hesklang['embed2']='Save embedded files as attachments'; -$hesklang['emrem']='(image removed)'; -$hesklang['hdemo']='(HIDDEN IN DEMO)'; -$hesklang['ddemo']='Sorry, this function has been disabled in DEMO mode!'; -$hesklang['sdemo']='Saving changes has been disabled in DEMO mode'; -$hesklang['hud']='HESK is up to date'; -$hesklang['hnw']='Update available'; -$hesklang['getup']='Update HESK'; -$hesklang['updates']='Updates'; -$hesklang['updates2']='Automatically check for HESK updates.'; +// ADDED OR MODIFIED IN Mods For HESK 1.7.0 +$hesklang['date_custom_field'] = 'Date'; +$hesklang['date_custom_field_text'] = 'No options for this custom field type.'; +$hesklang['multiple_select_custom_field'] = 'Multiple Select box'; +$hesklang['multiple_select_custom_field_text'] = 'Options for this multi-select box, enter one option per line (each line will be a choice your customers can choose from). You need to enter at least two options!'; +$hesklang['date_format'] = 'Date must be in YYYY-MM-DD format.'; +$hesklang['custom_field_setting'] = 'Multilanguage support'; +$hesklang['custom_field_setting_help'] = 'Enabling this setting will use the name of the custom field as the language + file\'s key, rather than the direct name itself. This allows the custom field to be translated into different languages.'; +$hesklang['enable_custom_field_language'] = 'Enable multilanguage support'; +$hesklang['custom_language_key'] = 'Field language file key'; +$hesklang['ticket_reopen_assigned'] = '[#%%TRACK_ID%%] Assigned ticket reopened'; +$hesklang['verify_email'] = 'Verify Email'; +$hesklang['email_verified'] = 'The email address %s has been verified. Additionally, the following tickets have been created:'; //%s: email address +$hesklang['verify_no_records'] = 'No records were found for this activation key. Has this activation key already been used?'; +$hesklang['activation_key'] = 'Activation Key'; +$hesklang['no_tickets_created'] = 'No tickets created'; +$hesklang['customer_email_verification'] = 'Customer Email Verifications'; +$hesklang['customer_email_verification_help'] = 'Require customers to verify their email address via email. Once their + address has been verified, it does not need to be re-verified in the future.

    NOTE: Enabling this will disable the + ability for the customer to provide multiple emails, as HESK will be unable to determine which email needs to be verified.'; +$hesklang['require_customer_validate_email'] = 'Require customers to verify email'; +$hesklang['multi_eml_disabled'] = 'This feature has been disabled because this help desk has been configured to require + customers to verify their email address'; +$hesklang['feature_disabled'] = 'Feature Disabled'; +$hesklang['verify_your_email'] = 'Your ticket has been created; however your email needs to be verified before your ticket can be addressed. An email has been sent to the email provided for verification.'; +$hesklang['installation_information'] = 'Installation Information'; + +// ADDED OR MODIFIED IN Mods For HESK 2.0.0 +$hesklang['saved_ticket_tpl'] = 'Saved Templates'; +$hesklang['new_ticket_tpl']='Add or Edit a Ticket Template'; +$hesklang['and_change_status_to'] = 'and change status to'; // Used in combination with $hesklang['submit_reply'] (Reads as "Submit reply and change status to") +$hesklang['closed_title'] = 'Closed'; +$hesklang['image'] = 'Image'; +$hesklang['close_modal'] = 'Close'; +$hesklang['email_custom_field'] = 'Email Address'; +$hesklang['email_custom_field_help'] = 'Allows the input of an email address. Similar to a text field, however the email address(es) will be added to all emails for this ticket, in the Cc or Bcc section, depending on the option selected.'; +$hesklang['email_custom_field_label'] = 'Address Type'; +$hesklang['cc'] = 'Cc:'; +$hesklang['bcc'] = 'Bcc:'; +$hesklang['mailgun'] = 'Mailgun'; +$hesklang['mailgun_help'] = 'Send mail using the Mailgun API. For more information on Mailgun, visit https://www.mailgun.com'; +$hesklang['mailgun_api_key'] = 'Mailgun API Key'; +$hesklang['mailgun_api_key_help'] = 'Your API key for Mailgun.'; +$hesklang['mailgun_domain'] = 'Mailgun Domain'; +$hesklang['mailgun_domain_help'] = 'Your registered domain for Mailgun'; +$hesklang['html_emails'] = 'HTML Emails'; +$hesklang['html_emails_help'] = 'Send HTML-supported emails to staff and customers.

    To use this feature, create a new folder called html in your + language\'s emails folder and create templates for each email file. Both the HTML and plaintext versions will be sent (recipient\'s email program will + properly display either the HTML or plaintext version, depending on their mail client\'s settings).'; +$hesklang['html_emails_text'] = 'Enable HTML-formatted emails'; +$hesklang['beta_text'] = 'BETA'; + +// ADDED OR MODIFIED IN Mods for HESK 2.1.0 +$hesklang['e_mfh_settings'] = 'You will not be able to save your settings unless this file is writable by the script (CHMOD to 666)!'; +$hesklang['mfh_up_to_date'] = 'Mods for HESK is up to date'; +$hesklang['use_bootstrap_theme'] = 'Use Boostrap Theme CSS'; +$hesklang['use_bootstrap_theme_help'] = 'Enable this to use the bootstrap-theme.css file. Use this for a more 3D look and feel, or disable it for a flatter look.'; + +// ADDED OR MODIFIED IN Mods for HESK 2.1.1 +$hesklang['new_article_default_type'] = 'Default Type for New Articles'; +$hesklang['new_article_default_type_help'] = 'Choose the default type for new knowledgebase articles.'; +$hesklang['kb_draft3'] = 'The article is saved but not yet published. It can only be read by staff who has permission to + manage knowledgebase articles.'; // This is exactly the same as kb_draft2 with all HTML removed +$hesklang['file_name'] = 'File Name'; +$hesklang['action'] = 'Action'; +$hesklang['click_to_preview'] = 'Click to preview'; +$hesklang['attachment_removed'] = 'This attachment has been removed and cannot be viewed / downloaded'; +// ADDED OR MODIFIED IN Mods for HESK 2.2.0 +$hesklang['email_templates'] = 'Email templates'; +$hesklang['email_templates_intro'] = 'You can edit your plaintext and HTML email templates here.'; +$hesklang['edit_plain_text_template'] = 'Edit plain text template'; +$hesklang['edit_html_template'] = 'Edit HTML template'; +$hesklang['editing_plain_text_template'] = 'Editing plain text template %s'; // %s: The name of the template file, then language name +$hesklang['editing_html_template'] = 'Editing HTML template %s'; // %s: The name of the template file, then language name +$hesklang['show_special_tags'] = 'Show Special Tags'; +$hesklang['hide_special_tags'] = 'Hide Special Tags'; +$hesklang['special_tag'] = 'Special Tag'; +$hesklang['description'] = 'Description'; +$hesklang['customer_name'] = 'Customer name'; +$hesklang['customer_email'] = 'Customer email'; +$hesklang['ticket_subject'] = 'Ticket subject'; +$hesklang['ticket_message'] = 'Ticket/Reply message'; +$hesklang['ticket_created'] = 'Date and time of ticket submission'; +$hesklang['ticket_updated'] = 'Date and time of ticket last update'; +$hesklang['ticket_url'] = 'Ticket URL address'; +$hesklang['ticket_category'] = 'Ticket category'; +$hesklang['ticket_owner'] = 'Staff member assigned to the ticket'; +$hesklang['ticket_priority'] = 'Ticket priority'; +$hesklang['custom_field_x'] = 'Custom field %s'; // %s: Custom field #1-20 +$hesklang['email_template_saved'] = 'The email template %s has been saved.'; // %s: Template file name +$hesklang['error_saving_template'] = 'An error occurred when trying to save the email template!'; +$hesklang['can_man_email_tpl'] = 'Edit email templates'; +$hesklang['email_template_directory_not_writable'] = 'The email template %s is not writable by HESK. Please CHMOD it to 0666.'; // %s: template file name +$hesklang['closable_question'] = 'Closable?'; +$hesklang['closable_description'] = 'This setting is ignored if the "Closed?" setting is set to "Yes" for this status. +

    Determines if the customer and/or staff is able to close a ticket in this status. +

    Yes: Both customers and staff can close a ticket in this status. +
    Customers only: Customers can close a ticket in this status, but staff cannot. +
    Staff only: Staff can close a ticket in this status, but customers cannot. +
    No: No one is allowed to close a ticket in this status.'; // " = " +$hesklang['customers_only'] = 'Customers only'; +$hesklang['staff_only'] = 'Staff only'; +$hesklang['yes_title_case'] = 'Yes'; +$hesklang['no_title_case'] = 'No'; +$hesklang['autoclose_ticket_status'] = 'When a ticket is closed automatically, change the status to'; +$hesklang['recent_tickets'] = 'Recent tickets'; +$hesklang['current_status_colon'] = 'Current status: %s'; // %s: status name (i.e. "Resolved", "New", etc.) +$hesklang['email_attachments'] = 'Email attachments'; +$hesklang['email_attachments_help'] = 'Show attachments as links: Links to attachments will be appended at the end of the email. +

    Attach directly to email: Attachments will be embedded directly into emails.'; +$hesklang['show_attachments_as_links'] = 'Show attachments as links'; +$hesklang['attach_directly_to_email'] = 'Attach directly to email'; -// Added or modified in version 2.5.0 -$hesklang['emp']='Your PHP does not have MySQL support enabled (mysqli extension required)'; -$hesklang['attdel']='This file has been deleted from the server and is no longer available for download'; -$hesklang['cannot_move_tmp']='Cannot move file to the attachments folder'; -$hesklang['dsen']='Don\'t send email notification of this reply to the customer'; -$hesklang['attrem']='* Some attached files have been removed *'; -$hesklang['attnum']='Max number reached: %s'; // %s will show attachment name -$hesklang['attsiz']='File too large: %s'; // %s will show attachment name -$hesklang['atttyp']='Type not allowed: %s'; // %s will show attachment name -$hesklang['adf']='Admin folder'; -$hesklang['atf']='Attachments folder'; -$hesklang['err_adf']='The selected admin folder (%s) does not exist!'; // %s will show folder name -$hesklang['err_atf']='The selected attachments folder (%s) does not exist!'; // %s will show folder name -$hesklang['err_atr']='The selected attachments folder (%s) is not writable!'; // %s will show folder name -$hesklang['fatt']='Files attached to this message:'; -$hesklang['wrepo']='Please write a reply after re-opening the ticket.'; -$hesklang['ktool']='Knowledgebase tools'; -$hesklang['uac']='Verify and update category article count'; -$hesklang['acv']='Article count has been verified'; -$hesklang['xyz']='number of public, private and draft articles in category.'; -$hesklang['reports_tab']='Run reports'; // Tab title -$hesklang['crt']='Report type'; -$hesklang['can_run_reports']='Can run reports (own)'; -$hesklang['can_run_reports_full']='Can run reports (all)'; -$hesklang['can_export']='Can export tickets'; -$hesklang['roo']='(only tickets assigned to you are included in the report)'; -$hesklang['shu']='Short links'; -$hesklang['export']='Export tickets'; // Tab title -$hesklang['export_btn']='Export tickets'; // Button title -$hesklang['export_intro']='This tool allows you to export tickets into an XML spreadsheet that can be opened in Excel.'; -$hesklang['stte']='Select tickets to export'; -$hesklang['dtrg']='Date range'; -$hesklang['sequentially']='Sequentially'; // Order tickets: Sequentially -$hesklang['ede']='Cannot create export directory, please manually create a folder called export inside your attachments folder and make sure it is writable by PHP (on Linux CHMOD it to 777 - rwxrwxrwx).'; -$hesklang['eef']='Cannot create export file, no permission to write inside the export directory.'; -$hesklang['inite']='Initializing export'; -$hesklang['gXML']='Generating XML file'; -$hesklang['nrow']='Number of rows exported: %d'; // %d will show number of rows exported -$hesklang['cZIP']='Compressing file into a Zip archive'; -$hesklang['eZIP']='Error creating Zip archive'; -$hesklang['fZIP']='Finished compressing the file'; -$hesklang['pmem']='Peak memory usage: %.2f Mb'; // %.2f will be replaced with number of Mb used -$hesklang['ch2d']='» CLICK HERE TO DOWNLOAD THE EXPORT FILE «'; -$hesklang['n2ex']='No tickets found matching your criteria, nothing to export!'; -$hesklang['sp']='SPAM Prevention'; // For settings page -$hesklang['sit']='-> Image Type'; -$hesklang['sis']='Simple image'; -$hesklang['pop3keep']='Keep a copy'; -$hesklang['err_dbconn']='Could not connect to MySQL database using provided information!'; -$hesklang['s_inle']='Testing the language folder for valid languages. Only languages that pass all tests are properly installed.'; -$hesklang['ask']='Search help:'; -$hesklang['beta']='(TEST VERSION)'; -$hesklang['maxpost']='You probably tried to submit more data than this server accepts.

    Please try submitting the form again with smaller or no attachments.'; +// ADDED OR MODIFIED IN Mods for HESK 2.2.1 +$hesklang['popart_no_colon']='Top Knowledgebase Articles'; // same as $hesklang['popart'] but without a colon (:) +$hesklang['latart_no_colon']='Latest Knowledgebase Articles'; // same as $hesklang['latart'] but without a colon (:) +$hesklang['ac_no_colon']='Articles in this Category'; // same as $hesklang['ac'] but without a colon (:) +// ADDED OR MODIFIED IN Mods for HESK 2.3.0 +$hesklang['sm_icon'] = 'Icon'; +$hesklang['sm_icon_type'] = 'Icon Type'; +$hesklang['sm_no_icon'] = 'No Icon'; +$hesklang['sm_search_icon'] = 'Search Icon'; +$hesklang['sm_iconpicker_footer_label'] = '{0} - {1} of {2}'; // {0}: lower bound of page, {1}: upper bound of page, {2}: total number of icons +$hesklang['mods_for_hesk_acronym'] = 'MFH'; // THIS SHOULD NOT BE TRANSLATED +$hesklang['added_in_mods_for_hesk'] = 'Added in Mods for HESK'; +$hesklang['statuses_intro'] = 'Here you can add, remove, and modify ticket statuses, as well as changing the default status for particular actions.'; +$hesklang['statuses_saved'] = 'Ticket statuses have been updated!'; +$hesklang['email_template_not_saved'] = 'The email template %s was NOT saved due to an error. Enable debug mode to see if an error message appears, and ensure that your file has CHMOD 0666'; // %s: Template file name +$hesklang['language_key'] = 'Language Key'; +$hesklang['language_key_description'] = 'This is the language file \'key\' that contains the text you want to display'; +$hesklang['can_man_ticket_statuses'] = 'Can manage ticket statuses'; +$hesklang['key_required'] = 'Keys are required for all statuses'; +$hesklang['x_merged'] = '(+%s merged)'; // %s number of tickets merged +$hesklang['merged_tickets'] = 'Merged tickets: '; +$hesklang['show_number_merged'] = 'Show number of tickets merged'; +$hesklang['show_number_merged_descr'] = 'Show number of tickets merged next to Tracking ID'; +$hesklang['show_number_merged_help'] = 'If enabled, the user will be able to see which tickets were merged into the other on the ticket search screen.'; +$hesklang['latest_top_on_home'] = 'Latest/Top articles on home page'; +$hesklang['latest_top_on_home_help'] = 'Select YES to display the top and latest knowledgebase articles on the home page. + Otherwise, a link to the knowledgebase will appear on the home page.'; +$hesklang['location_unavailable'] = "Location unavailable. Click for more information."; +$hesklang['click_for_map'] = "View map of user's location"; +$hesklang['request_user_location'] = "Request Location"; +$hesklang['request_user_location_help'] = "If enabled, the help desk will ask for the customer's location, allowing staff to + see a map of the customer's location when they created the ticket."; +$hesklang['users_location'] = "User's Location"; +$hesklang['location_unavailable_0'] = "User's location is not available because the ticket was created before location tracking was enabled."; +$hesklang['location_unavailable_1'] = "User's location is not available because the user refused to share it."; +$hesklang['location_unavailable_2'] = "User's location is not available because the help desk was unable to determine the user's position."; +$hesklang['location_unavailable_3'] = "User's location is not available because the help desk was not able to determine the user's position in + a reasonable amount of time."; +$hesklang['location_unavailable_4'] = "An unknown error occurred when trying to obtain the user's location."; +$hesklang['location_unavailable_5'] = "User's location is not available because the user's browser did not meet the minimum +requirements for tracking their location when the ticket was submitted."; +$hesklang['save_location'] = 'Save Location'; +$hesklang['close_modal_without_saving'] = 'Close without saving'; +$hesklang['ticket_location_updated'] = 'Ticket location has been updated!'; +$hesklang['location_colon'] = 'Location:'; +$hesklang['your_current_location'] = 'Your location'; +$hesklang['requesting_location_ellipsis'] = 'Requesting location...'; +$hesklang['unable_to_determine_location'] = 'Unable to determine your location, or you declined to share it.'; +$hesklang['save_to_see_updated_address'] = 'Save the new location to see the updated address'; +$hesklang['manager'] = 'Manager'; +$hesklang['manager_updated'] = 'Category manager has been updated.'; +$hesklang['can_set_manager'] = 'Can set category managers'; +$hesklang['no_manager'] = 'No manager'; +$hesklang['manage_permission_templates'] = 'Manage Permission Templates'; +$hesklang['manage_permission_templates_help'] = 'Here you can create and edit permission templates. These templates will appear when creating/editing a user. +Please note that if you change the permission template\'s settings, it will NOT change the permissions of any users that are set to this permission template.'; +$hesklang['number_of_users'] = 'Number of Users'; +$hesklang['actions'] = 'Actions'; +$hesklang['view_permissions_for_this_template'] = 'View/edit permissions for this template'; +$hesklang['permission'] = 'Permission'; +$hesklang['permissions_for_template'] = 'Permissions for template %s'; // %s template name +$hesklang['template_has_admin_privileges'] = 'Permission template has admin privileges. Click to set as non-admin'; +$hesklang['template_has_no_admin_privileges'] = 'Permission template does not have admin privileges. Click to set as admin'; +$hesklang['staff_cannot_be_admin'] = 'Staff permission group does not have admin access, and cannot be set as an admin'; +$hesklang['admin_cannot_be_staff'] = 'Administrator permission group has admin access, and cannot be set as non-admin'; +$hesklang['template_is_admin_cannot_change'] = 'The permission group currently has admin privileges, so you cannot set specific permissions here.'; +$hesklang['permission_template_updated'] = 'Permission template has been updated!'; +$hesklang['create_new_template'] = 'Create new permission template'; +$hesklang['create_new_template_title'] = 'Create New Permission Template'; // same as create_new_template, but in Title Case +$hesklang['template_name'] = 'Template name'; +$hesklang['template_name_required'] = 'Template name required.'; +$hesklang['you_must_select_a_category'] = 'You must select at least one category.'; +$hesklang['you_must_select_a_feature'] = 'You must select at least one feature.'; +$hesklang['permission_template_error'] = 'The permission template could not be completed due to the following error(s): %s'; // %s: error list +$hesklang['template_created'] = 'Permission template successfully created!'; +$hesklang['cannot_delete_admin_or_staff'] = 'The Administrator and Staff permission groups cannot be deleted!'; +$hesklang['no_templates_were_deleted'] = 'No templates were deleted!'; +$hesklang['permission_template_deleted'] = 'Permission template deleted!'; +$hesklang['permission_template_now_admin'] = 'Permission template is now designed as an admin template'; +$hesklang['permission_template_no_longer_admin'] = 'Permission template is no longer designated as an admin template'; +$hesklang['cannot_change_admin_staff'] = 'You cannot change admin/non-admin status for the Administrator and Staff templates!'; +$hesklang['permission_tpl_man'] = 'Manage permission templates'; // Menu link +$hesklang['permission_templates'] = 'Permission Templates'; +$hesklang['can_man_permission_tpl'] = 'Can manage permission templates'; +$hesklang['permission_template_colon'] = 'Permission Template'; +$hesklang['permission_template'] = 'Permission Template'; +$hesklang['custom'] = 'Custom'; -// --> Ticket history log -// Unless otherwise specified, first %s will be replaced with date and second with name/username -$hesklang['thist1']='
  • %s | moved to category %s by %s
    • '; // %s = date, new category, user making change -$hesklang['thist2']='
  • %s | assigned to %s by %s
    • '; // %s = date, assigned user, user making change -$hesklang['thist3']='
  • %s | closed by %s
    • '; -$hesklang['thist4']='
  • %s | opened by %s
    • '; -$hesklang['thist5']='
  • %s | locked by %s
    • '; -$hesklang['thist6']='
  • %s | unlocked by %s
    • '; -$hesklang['thist7']='
  • %s | ticket created by %s
    • '; -$hesklang['thist8']='
  • %s | priority changed to %s by %s
    • '; // %s = date,new priority, user making change -$hesklang['thist9']='
  • %s | status changed to %s by %s
    • '; // %s = date, new status, user making change -$hesklang['thist10']='
  • %s | automatically assigned to %s
    • '; -$hesklang['thist11']='
  • %s | submitted by email piping
    • '; -$hesklang['thist12']='
  • %s | attachment %s deleted by %s
    • '; // %s = date, deleted attachment, user making change -$hesklang['thist13']='
  • %s | merged with ticket %s by %s
    • '; // %s = date, merged ticket ID, user making change -$hesklang['thist14']='
  • %s | time worked updated to %s by %s
    • '; // %s = date, new time worked, user making change -$hesklang['thist15']='
  • %s | submitted by %s
    • '; -$hesklang['thist16']='
  • %s | submitted by POP3 fetching
    • '; +// ADDED OR MODIFIED IN Mods for HESK 2.4.0 +$hesklang['sort_by_user_defined_order'] = 'Sort by user-defined order'; +$hesklang['sort_alphabetically'] = 'Sort alphabetically'; +$hesklang['category_sort'] = 'Category Sorting'; +$hesklang['category_sort_help'] = 'Determines if categories shown on the manage categories page and all dropdowns are sorted by the user-defined order (default), or +sorted alphabetically.'; +$hesklang['quick_help_sections'] = 'Quick Help Sections'; +$hesklang['quick_help_sections_help'] = 'Check the checkbox to show the "Quick Help" sections on the left-hand side, or uncheck to not show.'; +$hesklang['create_ticket'] = 'Create ticket (customers)'; +$hesklang['view_ticket_form'] = 'View ticket form'; +$hesklang['knowledgebase'] = 'Knowledgebase section'; +$hesklang['staff_create_ticket'] = 'Create ticket (staff)'; +$hesklang['allow_rich_text_for_tickets'] = 'Allow rich text for tickets'; +$hesklang['allow_rich_text_for_tickets_help'] = 'Allow staff and customers to use rich text formatting when writing ticket messages / replies.'; +$hesklang['click_to_edit_name'] = 'Click to edit name'; +$hesklang['new_status'] = 'New Status'; +$hesklang['create_new_status_title'] = 'Create New Status'; +$hesklang['status_name_title'] = 'Status Name'; +$hesklang['status_name_title_help'] = 'The name of the status that should appear when viewing the ticket, for each language you have installed.'; +$hesklang['properties'] = 'Properties'; +$hesklang['closable'] = 'Closable'; // Same as $hesklang['closable_question'], but without punctuation +$hesklang['new_status_created'] = 'New status successfully created'; +$hesklang['editing_status_x'] = 'Editing status %s'; // 1st %s: text color, 2nd %s: status name +$hesklang['status_not_in_database'] = 'The status text for this language was not found in the database, so a suggested translation has been filled for you. + Please click "Save Changes" to save this translation to the database and to remove this warning.'; +$hesklang['ticket_status_updated'] = 'Ticket status successfully updated!'; +$hesklang['ticket_status_deleted'] = 'Ticket status deleted!'; +$hesklang['confirm_delete_status_question'] = 'Delete status?'; +$hesklang['confirm_delete_status'] = 'Are you sure you want to delete this status? This cannot be undone!'; +$hesklang['status_sort_updated'] = 'Ticket status sort updated!'; +$hesklang['status_sort'] = 'Status Sorting'; +$hesklang['status_sort_help'] = 'Determines if statuses shown on the manage statuses page and all dropdowns are sorted by the user-defined order (default), or sorted alphabetically.'; +$hesklang['cannot_delete_status_tickets'] = 'This status cannot be deleted because there are tickets set to this status.'; +$hesklang['default_statuses_updated'] = 'Default statuses have been updated!'; +$hesklang['download_count'] = 'Download Count'; +$hesklang['kb_attach_dir'] = 'Knowledgebase attachments folder'; +$hesklang['kb_attach_dir_help'] = 'Name of the folder, where knowledgebase attachments will be stored.

    The folder needs to exist within the main HESK folder and be writable by PHP. On most systems names are CaSe SeNSiTiVe. +

    Allowed chars (other will be removed): a-z A-Z 0-9 _ -'; +$hesklang['ticket_attach_dir'] = 'Ticket attachments folder'; +$hesklang['cannot_edit_status_demo'] = 'You cannot edit statuses while in demo mode!'; -// --> Knowledgebase articles log -// First %s will be replaced with date and second with user making changes -$hesklang['revision1']='
  • %s | submitted by %s
    • '; -$hesklang['revision2']='
  • %s | modified by %s
    • '; +// ADDED OR MODIFIED IN Mods for HESK 2.5.0 +$hesklang['ticket_message_no_attachments'] = 'Ticket/Reply message, however attachments will not be included in the email'; +$hesklang['click_for_device_information'] = 'Click for device information'; +$hesklang['device_information'] = 'Device information'; +$hesklang['operating_system'] = 'Operating System'; +$hesklang['browser'] = 'Browser'; +$hesklang['screen_resolution'] = 'Screen Resolution'; +$hesklang['display_user_agent_information'] = 'Show user agent'; +$hesklang['display_user_agent_information_help'] = 'When enabled, staff will be able to view the operating system, browser, + and screen resolution of the device used to create the ticket.'; +$hesklang['value_colon'] = 'Value:'; +$hesklang['hidden_custom_field'] = 'Hidden text field'; +$hesklang['hidden_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed and will not be visible to the user.'; +$hesklang['readonly_custom_field'] = 'Read-only text field'; +$hesklang['readonly_custom_field_help'] = 'This input is the same as a text field; however this value cannot be changed, but will be visible to the user.'; +$hesklang['navbar_title_url'] = 'Navbar Title URL'; +$hesklang['navbar_title_url_help'] = 'Enter the URL you wish to use when a customer (or staff) clicks on the help desk title on the top-left corner of the screen. The URL must begin with http:// or https://.'; +$hesklang['this_field_is_required'] = 'This field is required'; +$hesklang['select_at_least_one_value'] = 'Please select at least one value'; -// --> Text used by ReCaptcha -$hesklang['visual_challenge']='Get a visual challenge'; -$hesklang['audio_challenge']='Get an audio challenge'; -$hesklang['refresh_btn']='Get a new challenge'; -$hesklang['instructions_visual']='Type the two words:'; -$hesklang['instructions_context']='Type the words in the boxes:'; -$hesklang['instructions_audio']='Type what you hear:'; -$hesklang['help_btn']='Help'; -$hesklang['play_again']='Play sound again'; -$hesklang['cant_hear_this']='Download sound as MP3'; -$hesklang['incorrect_try_again']='Incorrect. Try again.'; -$hesklang['image_alt_text']='reCAPTCHA challenge image'; -$hesklang['recaptcha_error']='Incorrect SPAM Prevention answer, please try again.'; +// ADDED OR MODIFIED IN Mods for HESK 2.5.2 +$hesklang['manage_statuses'] = 'Manage Statuses'; +$hesklang['manage_service_messages'] = 'Manage Service Messages'; +$hesklang['manage_banned_ips'] = 'Manage Banned IPs'; +$hesklang['manage_banned_emails'] = 'Manage Banned Emails'; +$hesklang['manage_email_templates'] = 'Manage Email Templates'; +$hesklang['linked_tickets'] = 'Linked tickets'; +$hesklang['add_ticket'] = 'Add Ticket'; +$hesklang['cannot_link_ticket_to_itself'] = 'You cannot link a ticket to itself!'; +$hesklang['linked_ticket_does_not_exist'] = '%s is not a valid Tracking ID!'; //%s: the child tracking ID +$hesklang['is_already_linked'] = '%s is already linked to this ticket.'; //%s: the child tracking ID +$hesklang['link_added'] = 'Successfully linked %s to this ticket.'; //%s: the child tracking ID +$hesklang['ticket_no_longer_linked'] = 'Ticket is no longer linked.'; +$hesklang['unlink'] = 'Unlink'; -// Added or modified in version 2.6.0 -$hesklang['ms01']='Jan'; -$hesklang['ms02']='Feb'; -$hesklang['ms03']='Mar'; -$hesklang['ms04']='Apr'; -$hesklang['ms05']='May'; -$hesklang['ms06']='Jun'; -$hesklang['ms07']='Jul'; -$hesklang['ms08']='Aug'; -$hesklang['ms09']='Sep'; -$hesklang['ms10']='Oct'; -$hesklang['ms11']='Nov'; -$hesklang['ms12']='Dec'; -$hesklang['sdf']='Submitted date format'; -$hesklang['lcf']='Updated date format'; -$hesklang['lcf0']='Short descriptive'; -$hesklang['lcf1']='Date and time'; -$hesklang['lcf2']='HESK style'; -$hesklang['ticket_tpl']='Ticket templates'; -$hesklang['can_man_ticket_tpl']='Manage ticket templates'; // Permission title -$hesklang['ticket_tpl_man']='Manage ticket templates'; // Page/link title -$hesklang['ticket_tpl_intro']='Create and edit ticket templates that you can use to quickly submit new tickets from the admin interface.'; -$hesklang['no_ticket_tpl']='No ticket templates'; -$hesklang['ticket_tpl_title']='Title'; -$hesklang['delete_tpl']='Are you sure you want to delete this template?'; -$hesklang['ticket_tpl_add']='Create a new ticket template'; -$hesklang['ticket_tpl_edit']='Edit selected ticket template'; -$hesklang['save_ticket_tpl']='Save ticket template'; -$hesklang['ticket_tpl_saved']='Your ticket template has been saved for future use'; -$hesklang['ticket_tpl_removed']='Selected ticket template has been removed from the database'; -$hesklang['ticket_tpl_not_found']='Ticket template not found'; -$hesklang['sel_ticket_tpl']='Select the ticket template you would like to edit'; -$hesklang['ent_ticket_tpl_title']='Please enter template title'; -$hesklang['ent_ticket_tpl_msg']='Please enter template message'; -$hesklang['ticket_tpl_id']='Missing ticket template ID'; -$hesklang['select_ticket_tpl']='Select a ticket template'; -$hesklang['list_tickets_cat']='List all tickets in this category'; -$hesklang['def_msg']='[No message]'; -$hesklang['emlreqmsg']='Require message'; -$hesklang['emlreqmsg2']='Ignore piped/fetched emails with no message'; -$hesklang['relart']='Related articles'; // Title of related articles box -$hesklang['s_relart']='Related articles'; // On settings page -$hesklang['tab_7']='Ticket list'; -$hesklang['fitl']='Fields in ticket list'; -$hesklang['submitted']='Submitted'; -$hesklang['clickemail']='View'; -$hesklang['set_pri_to']='Set priority to:'; // Action below the ticket list -$hesklang['pri_set_to']='Priority has been set to:'; -$hesklang['cat_pri']='The category priority will be used when customers are not allowed to select priority and a ticket is submitted from the customer interface.'; -$hesklang['cat_pri_info']='Your customers are allowed to select priority, so category priority will be ignored.

    To use category priority instead, turn OFF the following feature in HESK settings:'; -$hesklang['def_pri']='Category priority'; -$hesklang['ch_cat_pri']='Set category priority'; -$hesklang['cat_pri_ch']='Category priority has been set to:'; -$hesklang['err_dbversion']='Too old MySQL version:'; // %s will be replaced with MySQL version -$hesklang['signature_max']='Signature (max 1000 chars)'; -$hesklang['signature_long']='User signature is too long! Please limit the signature to 1000 chars'; -$hesklang['ip_whois']='IP whois'; -$hesklang['ednote']='Edit note message'; -$hesklang['ednote2']='Note message saved'; -$hesklang['perm_deny']='Permission denied'; -$hesklang['mis_note']='Missing note ID'; -$hesklang['no_note']='Note with this ID not found'; -$hesklang['sacl']='Save and continue later'; -$hesklang['reply_saved']='Your reply message has been saved for later.'; -$hesklang['submit_as']='Submit as:'; -$hesklang['sasc']='Submit as Customer reply'; -$hesklang['creb']='Customer reply entered by:'; -$hesklang['show_select']='Show "Click to select" as default option'; -// Settings -$hesklang['mms']='Maintenance mode'; -$hesklang['mmd']='Enable maintenance mode'; -// Customer notice -$hesklang['mm1']='Maintenance in progress'; -$hesklang['mm2']='In order to perform scheduled maintenance, our help desk has shut down temporarily.'; -$hesklang['mm3']='We apologize for the inconvenience and ask that you please try again later.'; -// Staff notice -$hesklang['mma1']='Maintenance mode is active!'; -$hesklang['mma2']='Customers are not able to use the help desk.'; -$hesklang['tools']='Tools'; -$hesklang['banemail_intro']='Prevent certain email addresses from submitting tickets to your help desk.'; -$hesklang['no_banemails']='No emails are being banned.'; -$hesklang['eperm']='Permanent email bans:'; -$hesklang['bananemail']='Email address to ban'; -$hesklang['savebanemail']='Ban this email'; -$hesklang['enterbanemail']='Enter the email address you wish to ban.'; -$hesklang['validbanemail']='Enter a valid email address (john.doe@domain.com) or email domain (@domain.com)'; -$hesklang['email_banned']='The email address %s was banned and HESK will no longer accept tickets from this address.'; // %s will be replaced with email -$hesklang['emailbanexists']='The email address %s is already banned.'; // %s will be replaced with email -$hesklang['email_unbanned']='Email ban deleted'; -$hesklang['banby']='Banned by'; -$hesklang['delban']='Delete ban'; -$hesklang['delban_confirm']='Delete this ban?'; -$hesklang['baned_e']='You have been banned from submitting new support tickets.'; -$hesklang['baned_ip']='You have been banned from this help desk'; -$hesklang['can_ban_emails']='Can ban emails'; -$hesklang['can_unban_emails']='Can unban emails (enables Can ban emails)'; -$hesklang['eisban']='This email address is banned.'; -$hesklang['click_unban']='Click here to unban.'; -$hesklang['banip_intro']='Visitors from banned IP addresses will not be able to view or submit tickets and login into the help desk.'; -$hesklang['ipperm']='Permanent IP bans:'; -$hesklang['iptemp']='Login failure bans:'; -$hesklang['savebanip']='Ban this IP'; -$hesklang['no_banips']='No IPs are being banned.'; -$hesklang['bananip']='IP address to ban'; -$hesklang['banex']='Examples:'; -$hesklang['iprange']='IP range'; -$hesklang['savebanip']='Ban this IP'; -$hesklang['ippermban']='Ban this IP permanently'; -$hesklang['enterbanip']='Enter the IP address or range you wish to ban.'; -$hesklang['validbanip']='Enter a valid IP address or IP range'; -$hesklang['ip_banned']='The IP address %s was banned and HESK will no longer accept tickets from this IP address.'; // %s will be replaced with ip -$hesklang['ip_rbanned']='The IP range %s was banned and HESK will no longer accept tickets from this IP range.'; // %s will be replaced with ip -$hesklang['ipbanexists']='The IP address %s is already banned.'; // %s will be replaced with ip -$hesklang['iprbanexists']='The IP range %s is already banned.'; // %s will be replaced with ip -$hesklang['ip_unbanned']='IP ban deleted'; -$hesklang['ip_tempun']='Temporary IP ban deleted'; -$hesklang['can_ban_ips']='Can ban ips'; -$hesklang['can_unban_ips']='Can unban ips (enables Can ban ips)'; -$hesklang['ipisban']='This IP address is banned.'; -$hesklang['m2e']='Expires in (minutes)'; -$hesklang['info']='Info'; -$hesklang['sm_title']='Service messages'; -$hesklang['sm_intro']='Display a service message in the customer area, for example to notify them about known issues and important news.'; -$hesklang['can_service_msg']='Edit service messages'; -$hesklang['new_sm']='New service message'; -$hesklang['edit_sm']='Edit service message'; -$hesklang['ex_sm']='Existing service messages'; -$hesklang['sm_author']='Author'; -$hesklang['sm_type']='Type'; -$hesklang['sm_published']='Published'; -$hesklang['sm_draft']='Draft'; -$hesklang['sm_style']='Style'; -$hesklang['sm_none']='None'; -$hesklang['sm_success']='Success'; -$hesklang['sm_info']='Info'; -$hesklang['sm_notice']='Notice'; -$hesklang['sm_error']='Error'; -$hesklang['sm_save']='Save service message'; -$hesklang['sm_preview']='Preview service message'; -$hesklang['sm_mtitle']='Title'; -$hesklang['sm_msg']='Message'; -$hesklang['sm_e_title']='Enter service message title'; -$hesklang['sm_e_msg']='Enter service message'; -$hesklang['sm_e_id']='Missing message ID'; -$hesklang['sm_added']='A new service message has been added'; -$hesklang['sm_deleted']='Service message deleted'; -$hesklang['sm_not_found']='This service message does not exist'; -$hesklang['no_sm']='No service messages'; -$hesklang['del_sm']='Delete this service message?'; -$hesklang['sm_mdf']='Service message has been saved'; -$hesklang['sska']='Show suggested articles'; -$hesklang['taws']='These articles were suggested:'; -$hesklang['defaults']='Defaults'; -$hesklang['pncn']='Select notify customer option in the new ticket form'; -$hesklang['pncr']='Select notify customer option in the ticket reply form'; -$hesklang['pssy']='Show what knowledgebase articles were suggested to customers'; -$hesklang['ccct']='Customer resolve'; -$hesklang['custnot']='Notify customers when'; -$hesklang['notnew']='A new support ticket is submitted'; -$hesklang['notclo']='A support ticket is marked Resolved'; -$hesklang['enn']='Except for Email piping/POP3 fetching if email subject contains:'; -$hesklang['spamn']='SPAM notice'; -$hesklang['spam_inbox']='No confirmation email?
    We sent a confirmation message to your email address. If you do not receive it within a few minutes, please check your Junk, Bulk or Spam folders. Mark the message as Not SPAM to avoid problems receiving our correspondence in the future.    '; -$hesklang['s_ekb']='Enable Knowledgebase'; -$hesklang['ekb_n']='NO, disable Knowledgebase'; -$hesklang['ekb_y']='YES, enable Knowledgebase'; -$hesklang['ekb_o']='YES, use HESK as a Knowledgebase only (disable help desk)'; -$hesklang['kb_set']='Knowledgebase settings'; -$hesklang['kbo1']='Knowledgebase-only mode'; -$hesklang['kbo2']='Visitors cannot submit new support tickets and are taken directly to the knowledgebase.'; -$hesklang['fpass']='Forgot your password?'; -$hesklang['passr']='Password reset'; -$hesklang['passa']='Allow users to reset a forgot password over email'; -$hesklang['passe']='Enter your email address'; -$hesklang['passs']='Send me password reset link'; -$hesklang['noace']='No account with that email address was found'; -$hesklang['pemls']='We sent you an email with instructions on how to reset your password'; -$hesklang['reset_password']='Reset your help desk password'; // Email subject -$hesklang['ehash']='Invalid or expired password reset link'; -$hesklang['ehaip']='Wrong IP address. Passwords may only be reset from the IP address that requested password reset.'; -$hesklang['resim']='Setup your new password in the form below!'; -$hesklang['permissions']='Permissions'; -$hesklang['atype']='Account type'; -$hesklang['astaff']='Staff'; -$hesklang['oon1']='Send me only open tickets'; -$hesklang['oon2']='Send me all my tickets'; -$hesklang['anyown']='Any owner'; -$hesklang['pfr']='Another POP3 fetching task is still in progress.'; -$hesklang['pjt']='Task timeout'; -$hesklang['pjt2']='minutes after start'; -$hesklang['nkba']='Knowledgebase search requires enough unique articles to work properly.

    Consider adding more articles to the knowledgebase to improve search and article suggestion results.'; -$hesklang['saa']='Sticky articles are displayed at the top of articles list'; -$hesklang['yhbr']='You have been locked out the system for %s minutes because of too many replies to a ticket.'; -$hesklang['sir']='ReCaptcha V1 API (old)'; -$hesklang['sir2']='ReCaptcha V2 API (recommended)'; -$hesklang['rcpb']='Site key (Public key)'; -$hesklang['rcpv']='Secret key (Private key)'; +// ADDED OR MODIFIED IN Mods for HESK 2.6.0 +$hesklang['search_logs'] = 'Search Logs'; +$hesklang['date_logged'] = 'Date Logged'; +$hesklang['from_date'] = 'From Date'; +$hesklang['to_date'] = 'To Date'; +$hesklang['severity'] = 'Severity'; +$hesklang['debug'] = 'Debug'; +$hesklang['warning_title_case'] = 'Warning'; +$hesklang['logs'] = 'Logs'; +$hesklang['view_message_log'] = 'View Message Log'; +$hesklang['can_view_logs'] = 'Can view message logs'; +$hesklang['attachment_viewer_message'] = "Drag files here or click the 'Add File' button below to select files to upload."; +$hesklang['attachment_invalid_type_message'] = 'Sorry, but the file type you tried to upload is not allowed.'; +$hesklang['attachment_upload_error'] = 'An error occurred when trying to upload. Please try again later.'; +$hesklang['attachment_too_large'] = 'This attachment is larger than the max filesize permitted.'; +$hesklang['attachment_cancel'] = 'Cancel'; +$hesklang['attachment_confirm_cancel'] = 'Are you sure you want to cancel this upload?'; +$hesklang['attachment_remove'] = 'Remove attachment'; +$hesklang['due_date'] = 'Due Date'; +$hesklang['category_updated'] = 'Changes to %s have been saved'; +$hesklang['new_event'] = 'New Event'; +$hesklang['create_event'] = 'Create Event'; +$hesklang['event_title'] = 'Title'; +$hesklang['event_title_tooltip'] = 'The title of the event'; +$hesklang['event_location'] = 'Location'; +$hesklang['event_location_tooltip'] = 'The location of the event'; +$hesklang['event_category_tooltip'] = 'Category for the event'; +$hesklang['event_start'] = 'Start'; +$hesklang['event_start_tooltip'] = 'The starting date (and time) of the event'; +$hesklang['event_start_date'] = 'Start Date'; +$hesklang['event_start_time'] = 'Start Time'; +$hesklang['event_all_day'] = 'All day'; +$hesklang['event_end'] = 'End'; +$hesklang['event_end_tooltip'] = 'The ending date (and time) of the event'; +$hesklang['event_end_date'] = 'End Date'; +$hesklang['event_end_time'] = 'End Time'; +$hesklang['event_reminder'] = 'Reminder'; +$hesklang['event_reminder_tooltip'] = 'Receive an e-mail reminder for this event. Only you will receive this reminder email.'; +$hesklang['event_min_before_event'] = 'minutes before event'; +$hesklang['event_hours_before_event'] = 'hours before event'; +$hesklang['event_days_before_event'] = 'days before event'; +$hesklang['event_weeks_before_event'] = 'weeks before event'; +$hesklang['event_comments'] = 'Comments'; +$hesklang['event_comments_tooltip'] = 'Additional comments about the event'; +$hesklang['event_create_ticket'] = 'Create Ticket'; +$hesklang['to_title_case'] = 'To'; +$hesklang['clear_for_no_due_date'] = 'Clear for no due date'; +$hesklang['ticket_due_date_updated'] = 'Ticket due date successfully updated'; +$hesklang['error_updating_ticket_due_date'] = 'An error occurred when trying to update the ticket due date'; +$hesklang['error_loading_events'] = 'An error occurred when trying to load events'; +$hesklang['error_deleting_event'] = 'An error occurred when trying to delete the event'; +$hesklang['event_deleted'] = 'Event successfully deleted'; +$hesklang['event_created'] = 'Event successfully created'; +$hesklang['error_creating_event'] = 'An error occurred when trying to create the event'; +$hesklang['event_updated'] = 'Event successfully updated'; +$hesklang['error_updating_event'] = 'An error occurred when trying to update the event'; +$hesklang['calendar_title_case'] = 'Calendar'; +$hesklang['calendar_categories'] = 'Categories'; +$hesklang['can_man_calendar'] = 'Can manage calendar events'; +$hesklang['calendar_reminder'] = 'Upcoming Event: %%TITLE%%'; +$hesklang['overdue_ticket'] = '[%%TRACKID%%] Ticket Overdue!'; +$hesklang['notify_overdue_unassigned'] = 'A ticket is overdue not assigned to me'; +$hesklang['calendar_settings'] = 'Calendar Settings'; +$hesklang['enable_calendar'] = 'Enable calendar'; +$hesklang['enable_calendar_help'] = 'Setting to enable / disable the calendar. The calendar can be shown to everyone, staff only, or disable the calendar entirely.'; +$hesklang['yes_enable_calendar'] = 'YES, enable calendar'; +$hesklang['yes_enable_calendar_staff_only'] = 'YES, enable calendar, but only for staff'; +$hesklang['no_disable_calendar'] = 'NO, disable calendar'; +$hesklang['first_day_of_week'] = 'First day of week'; +$hesklang['first_day_of_week_help'] = 'This setting decides which day of the week to show first per week.'; +$hesklang['calendar_disabled'] = 'The calendar is disabled'; +$hesklang['default_view'] = 'Default Calendar View'; +$hesklang['default_view_help'] = 'Decide which view will be shown to customers and staff by default when viewing the calendar. Staff can change this setting via their own profile.'; +$hesklang['week'] = 'Week'; +$hesklang['calendar_day'] = 'Day'; +$hesklang['calendar_index'] = 'View upcoming events'; +$hesklang['usage'] = 'Usage'; +$hesklang['tickets_and_events'] = 'Tickets and events'; +$hesklang['tickets_only'] = 'Tickets only'; +$hesklang['events_only'] = 'Events only'; +$hesklang['events'] = 'Events'; +$hesklang['add_files'] = ' Add File'; +$hesklang['select_all_title_case'] = 'Select All'; +$hesklang['deselect_all_title_case'] = 'Deselect All'; +$hesklang['event'] = 'Event'; +$hesklang['overdue_ticket_legend'] = 'Overdue ticket'; +$hesklang['attachment_max_exceeded'] = 'This file will not be uploaded becuase you have already uploaded the maximum number of files allowed.'; -// Language for Google reCaptcha API version 2 -// Supported language codes: https://developers.google.com/recaptcha/docs/language -// If your language is NOT in the supported langauges, leave 'en' -$hesklang['RECAPTCHA']='en'; +// ADDED OR MODIFIED IN Mods for HESK 3.0.0 +$hesklang['you_have_x_messages'] = 'You have %s new %s'; // %s: Number of new messages, "message" or "messages", depending on # +$hesklang['message_lower_case'] = 'message'; +$hesklang['messages_lower_case'] = 'messages'; +$hesklang['deleted_user_title_case'] = 'Deleted User'; +$hesklang['x_system_warnings'] = '%s System %s'; // %s: Number of warnings, $s: "Warning" or "Warnings", depending on # +$hesklang['warnings_title_case'] = 'Warnings'; +$hesklang['articles_in_category_x'] = 'Articles in Category %s'; // %s: category name +$hesklang['private_category_star'] = 'Private categories indicated by *'; +$hesklang['private_article_star'] = 'Private articles indicated by *'; +$hesklang['ticket_details'] = 'Ticket Details'; +$hesklang['more'] = 'More'; +$hesklang['click_to_edit'] = 'Click to edit'; +$hesklang['no_device_information'] = 'No device information'; +$hesklang['message_colon'] = 'Message:'; +$hesklang['original_message'] = 'Original message'; +$hesklang['reply_by_customer'] = 'Reply by customer'; +$hesklang['reply_by_staff'] = 'Reply by staff'; +$hesklang['timeline_today'] = 'Today'; +$hesklang['no_notes_for_this_ticket'] = 'No notes for this ticket'; +$hesklang['private_message_header'] = 'Private Message'; +$hesklang['date_colon'] = 'Date:'; +$hesklang['api_information'] = 'API Information'; +$hesklang['api_version'] = 'API Version'; +$hesklang['external_api'] = 'External API'; +$hesklang['external_api_help'] = 'Enable or Disable the external REST API'; +$hesklang['disabled_title_case'] = 'Disabled'; +$hesklang['enabled_title_case'] = 'Enabled'; +$hesklang['api_settings'] = 'API Settings'; +$hesklang['user_security'] = 'User Security'; +$hesklang['api_documentation'] = 'API Documentation'; +$hesklang['changes_saved'] = 'Changes saved!'; +$hesklang['save_failed_check_logs'] = 'Saving changes failed. Check the logs for more information.'; +$hesklang['number_of_tokens'] = 'Number of Tokens'; +$hesklang['generate_new_token'] = 'Generate New Token'; +$hesklang['revoke_all_tokens'] = 'Revoke All Tokens'; +$hesklang['generated_token_colon'] = 'Generated Token:'; +$hesklang['record_this_token_warning'] = 'Please record this token, as this is the only time you will be able to view it!'; +$hesklang['all_tokens_revoked'] = 'All tokens for this user have been revoked'; +$hesklang['staff_login_title'] = 'Staff Login'; +$hesklang['manage_custom_fields'] = 'Manage Custom Fields'; +$hesklang['value'] = 'Value'; +$hesklang['readonly'] = 'Readonly'; +$hesklang['copy_ticket'] = 'Copy Ticket'; +$hesklang['canned_responses_dropdown_title'] = 'Canned Responses'; +$hesklang['helpdesk_settings'] = 'Helpdesk Settings'; +$hesklang['click_to_toggle'] = 'Click to toggle'; +$hesklang['see_all_messages'] = 'See All Messages'; -// Added or modified in version 2.7.0 -$hesklang['imap']='IMAP Fetching'; -$hesklang['imaph']='IMAP Host'; -$hesklang['imapp']='IMAP Port'; -$hesklang['enc']='Encryption'; -$hesklang['ssl']='SSL'; -$hesklang['tls']='TLS'; -$hesklang['none']='None'; -$hesklang['imapu']='IMAP Username'; -$hesklang['imapw']='IMAP Password'; -$hesklang['imaptest']='Test IMAP connection'; -$hesklang['ifd']='[HESK] IMAP FETCHING IS DISABLED IN SETTINGS'; -$hesklang['iei']='[HESK] PHP IMAP extension is not installed.'; -$hesklang['ifr']='Another IMAP fetching task is still in progress.'; -$hesklang['arp']='Auto reload page'; -$hesklang['arpp']='Automatically reload page with ticket list every:'; -$hesklang['seconds']='seconds'; // Reload page every X 'seconds' -$hesklang['minutes']='minutes'; // Reload page every X 'minutes' -$hesklang['atbr']='This ticket needs to be assigned before it can be replied to.'; -$hesklang['attm']='Assign this ticket to me'; -$hesklang['owneed']='Owner needed'; -$hesklang['taat']='This ticket is already assigned to %s.'; -$hesklang['scoy']='Are you sure you want to assign it to yourself?'; -$hesklang['scot']='Are you sure you want to assign it to %s?'; -$hesklang['ycto']='YES, change the owner'; -$hesklang['ncto']='NO, keep current owner'; -$hesklang['fass']='Require owner'; -$hesklang['req_sub']='Require subject'; -$hesklang['req_msg']='Require message'; -$hesklang['req_email']='Require email'; -$hesklang['default_subject']='Ticket from %s'; // Default ticket subject, %s will be replaced with name -$hesklang['off-hide']='Hide in customer form'; -$hesklang['ons']='ON - Everyone'; // For admin settings page -$hesklang['not_valid_email']='Enter a valid email address or leave this field empty'; -$hesklang['write_down']='We recommend that you write down your Ticket ID for future reference.'; -$hesklang['re_confirm1']='Disabling this will also disable "Require email to view tickets" under "Security". Proceed?'; -$hesklang['re_confirm2']='Enabling this will also enable "Require email" under "Features". Proceed?'; -$hesklang['can_email_tpl']='Edit email templates'; // Staff permission -$hesklang['et_title']='Email templates'; -$hesklang['et_intro']='Modify emails that are sent to your staff and customers'; -$hesklang['file']='File'; -$hesklang['efile']='Editing file'; -$hesklang['rdesc']='(Recipient) Description'; -$hesklang['desc_forgot_ticket_id'] = '(Customer) Forgot ticket tracking ID'; -$hesklang['desc_new_reply_by_staff'] = '(Customer) New staff reply'; -$hesklang['desc_new_ticket'] = '(Customer) Ticket received'; -$hesklang['desc_ticket_closed'] = '(Customer) Ticket closed/resolved'; -$hesklang['desc_category_moved'] = '(Staff) Ticket moved to a new category'; -$hesklang['desc_new_reply_by_customer'] = '(Staff) New customer reply'; -$hesklang['desc_new_ticket_staff'] = '(Staff) New ticket submitted'; -$hesklang['desc_ticket_assigned_to_you'] = '(Staff) A ticket was assigned to you'; -$hesklang['desc_new_pm'] = '(Staff) New private message'; -$hesklang['desc_new_note'] = '(Staff) New note on a ticket assigned to you'; -$hesklang['desc_reset_password'] = '(Staff) Reset your password'; -$hesklang['etfm']='One or more email templates are missing.

    Make sure you upload all email template files inside your /language/%s/emails folder.'; -$hesklang['etfw']='Some email templates are not writable.

    - Make sure PHP has permission to write to all files inside your /language/%s/emails folder.

    - On Unix servers you might need to CHMOD email templates to 666 (rw-rw-rw-)'; -$hesklang['et_e_id']='Missing template ID'; -$hesklang['et_fm']='This email template file is missing'; -$hesklang['et_fw']='This email template file is not writable'; -$hesklang['et_save']='Save email template'; -$hesklang['updated_on']='Updated on'; -$hesklang['ticket_url']='Ticket URL'; -$hesklang['pm_url']='Private message URL'; -$hesklang['et_num']='Number of tickets'; -$hesklang['et_list']='List of support tickets'; -$hesklang['et_empty']='Email template cannot be empty'; -$hesklang['et_saved']='Email template saved'; -$hesklang['source']='Source'; -$hesklang['select_category']='Select a category'; -$hesklang['select_category_text']='What can we help you with?'; -$hesklang['select_category_staff']='Select ticket category'; -$hesklang['scat']='Category select limit'; -$hesklang['scat2']='(a select box will show if category count is higher)'; -$hesklang['new_cf']='New custom field'; -$hesklang['cf_intro']='Use this feature to add custom fields to the Submit a ticket form so you can collect additional data from customers.'; -$hesklang['cf_public']='Public'; -$hesklang['cf_private']='Staff only'; -$hesklang['cf_cust']='For customers'; -$hesklang['cf_all']='All'; -$hesklang['cf_cat']='Selected'; -$hesklang['cf_ctrl']='Tip: hold down CTRL key to select multiple categories'; -$hesklang['visibility']='Visibility'; -$hesklang['cf_save']='Save custom field'; -$hesklang['ex_cf']='Active custom fields'; -$hesklang['no_cf']='No active custom fields'; -$hesklang['del_cf']='Delete this custom field? This will also delete any saved custom field data from the database!'; -$hesklang['cf_e_id']='Invalid ID'; -$hesklang['edit_cf']='Edit custom field'; -$hesklang['cf_deleted']='Custom field deleted'; -$hesklang['cf_not_found']='This custom field does not exist'; -$hesklang['err_custname']='Enter custom field name'; -$hesklang['cf_added']='A new custom field has been added'; -$hesklang['cf_nocat']='Select at least one category for this custom field'; -$hesklang['cf_mdf']='Custom field has been saved'; -$hesklang['opt4']='Options for this checkbox, enter one option per line. Each line will be a choice your customers can choose from, multiple choices are possible.'; -$hesklang['atl1']='Enter at least one option.'; -$hesklang['sch']='Hidden'; -$hesklang['meml3']='Allow multiple emails to be entered'; -$hesklang['dmin']='Minimum accepted date'; -$hesklang['dmax']='Maximum accepted date'; -$hesklang['d_day']='day(s)'; -$hesklang['d_week']='week(s)'; -$hesklang['d_month']='month(s)'; -$hesklang['d_year']='year(s)'; -$hesklang['d_any']='Any date'; -$hesklang['d_fixed']='Fixed date'; -$hesklang['d_relative']='Relative date'; -$hesklang['d_mm']='Minimum date may not be higher than maximum date'; -$hesklang['d_emin']='Minimum date for %s is %s'; // Minimum date for FIELD_NAME is DATE -$hesklang['d_emax']='Maximum date for %s is %s'; // Maximum date for FIELD_NAME is DATE -$hesklang['d_format']='Date display format'; -$hesklang['d_custom']='Custom format'; -$hesklang['d_ci']='ADVANCED USERS ONLY: a valid PHP date format, see PHP manual.'; -$hesklang['cf_noe']='Enter a valid email address into %s'; -$hesklang['cf_noem']='Enter one or more valid email addresses into %s'; -$hesklang['cf_limit']='You have 50 active custom fields, no new can be created.'; -$hesklang['can_resolve']='Can resolve tickets'; -$hesklang['can_change_cat']='Change ticket category (to any)'; -$hesklang['can_change_own_cat']='Change ticket category (to allowed)'; -$hesklang['can_submit_any_cat']='Can submit tickets to any category'; -$hesklang['noauth_submit']='You are not authorized to submit tickets to this category!'; -$hesklang['noauth_move']='You are not authorized to move tickets to this category!'; -$hesklang['noauth_resolve']='You are not authorized to resolve tickets!'; -$hesklang['force_ssl']='Force SSL connections'; -$hesklang['d_ssl']='disabled - open this page with https:// to manage this option'; -$hesklang['enn']='Except for tickets from emails if email subject contains:'; -$hesklang['scno']='This status cannot be changed'; -$hesklang['statuses']='Statuses'; -$hesklang['statuses_intro']='Use this tool to add custom ticket statuses to your help desk'; -$hesklang['color']='Color'; -$hesklang['csscl']='CSS class or color'; -$hesklang['clr_view']='Color preview on text'; -$hesklang['cbc']='Changeable by customers'; -$hesklang['ccc']='Can customers change this status?'; -$hesklang['del_status']='Delete this status?'; -$hesklang['ex_status']='Existing statuses'; -$hesklang['status_hesk']='Built-in Statuses (cannot be modified here)'; -$hesklang['status_custom']='Custom Statuses'; -$hesklang['status_custom_none']='No custom statuses. You can add them using the form above.'; -$hesklang['status_save']='Save status'; -$hesklang['list_tkt_status']='List all tickets with this status'; -$hesklang['new_status']='New custom status'; -$hesklang['edit_status']='Edit custom status'; -$hesklang['err_status']='Enter the status name'; -$hesklang['status_added']='A new custom status has been added'; -$hesklang['status_e_id']='Invalid ID'; -$hesklang['status_mdf']='Custom status has been saved'; -$hesklang['status_deleted']='Custom status deleted'; -$hesklang['status_not_found']='This custom status does not exist'; -$hesklang['status_not_empty']='This status cannot be removed because tickets with this status exist'; -$hesklang['status_limit']='You have 100 custom statuses, no new can be created.'; -$hesklang['public_link']='Public link'; // Link to the public KB article in the private KB pages -$hesklang['frames']='Frames'; -$hesklang['frames2']='Prevent loading HESK in frames on third party domains'; -$hesklang['numsub']='Submitted tickets'; // Will show how many tickets this user submitted -$hesklang['hidf']='Hidden inputs are not visible to customers on the Submit a ticket form (the value will still be visible on ticket details page if they are set as public). They behave as normal text fields for staff members.'; -$hesklang['rcheck']='Do not select a default option'; -$hesklang['refresh_page']='Refresh this page'; -$hesklang['banemail']='Ban emails'; -$hesklang['banip']='Ban IPs'; -$hesklang['tab_4']='Custom fields'; -$hesklang['del_kba']='Delete this article'; -$hesklang['del_kbaa']='Permanently delete this article'; -$hesklang['hni1']='HESK not installed yet?'; -$hesklang['hni2']='It appears that this help desk has not been properly installed and configured yet.'; -$hesklang['hni3']='To install HESK, follow Instructions in the documentation'; -$hesklang['cf']='Cache folder'; -$hesklang['e_cdir']='Hesk will not be able to parse emails or cache results unless the cache folder exists and is writable.'; -$hesklang['step1']='Step 1'; -$hesklang['step2']='Step 2'; -$hesklang['dffs']='When download completes, delete the file from server'; -$hesklang['fd']='Export file deleted from server'; +// ADDED OR MODIFIED IN Mods for HESK 3.1.0 +$hesklang['stack_trace_header'] = 'Stack Trace'; +$hesklang['ticket_message_contents_exist'] = 'The ticket message is not empty. Are you sure you want to leave this page?'; +$hesklang['resend_email_notification'] = 'Re-send Email Notification'; +$hesklang['email_notification_sent'] = 'Email notification sent!'; +$hesklang['email_notification_resend_failed'] = 'Error occurred when trying to send notification email.'; +$hesklang['edit_category'] = 'Edit Category'; +$hesklang['custom_nav_menu_elements'] = 'Custom Nav Menu Elements'; +$hesklang['create_new'] = 'Create New'; +$hesklang['custom_nav_element_deleted'] = 'Custom Navigation Element Deleted!'; +$hesklang['no_custom_nav_elements_found'] = 'No custom nav menu elements found'; +$hesklang['alert_success'] = 'Success'; // Used for alert messages +$hesklang['alert_error'] = 'Error'; // Used for alert messages +$hesklang['failed_to_load_custom_nav_elements'] = 'Failed to load custom nav elements!'; +$hesklang['custom_nav_element_deleted'] = 'Custom nav element deleted!'; +$hesklang['error_deleting_custom_nav_element'] = 'Error deleting custom nav element!'; +$hesklang['error_sorting_custom_nav_elements'] = 'Error sorting custom nav elements!'; +$hesklang['custom_nav_element_created'] = 'Custom nav element created!'; +$hesklang['custom_nav_element_saved'] = 'Custom nav element saved!'; +$hesklang['homepage_block'] = 'Homepage - Block'; +$hesklang['customer_navigation'] = 'Customer Navigation'; +$hesklang['staff_navigation'] = 'Staff Navigation'; +$hesklang['custom_nav_text'] = 'Text'; +$hesklang['custom_nav_subtext'] = 'Subtext'; +$hesklang['image_url_slash_font_icon'] = 'Image URL / Font Icon'; +$hesklang['edit_custom_nav_element_title_case'] = 'Edit Custom Nav Element'; +$hesklang['create_custom_nav_element_title_case'] = 'Create Custom Nav Element'; +$hesklang['place'] = 'Place'; +$hesklang['image_type'] = 'Image Type'; +$hesklang['image_url'] = 'Image URL'; +$hesklang['image_url_help'] = 'The URL of the image you wish to use. For customer/staff navigation, recommended size is 16x16px. For the homepage blocks, recommended size is 32x32px.'; +$hesklang['font_icon'] = 'Font Icon'; +$hesklang['error_saving_custom_nav_element'] = 'Error saving custom nav element!'; +$hesklang['place_help'] = 'The location of the custom navigation element.'; +$hesklang['url_help'] = 'The URL where the user should be taken to. Both relative and absolute URLs are supported.'; +$hesklang['common_properties'] = 'Common Properties'; +$hesklang['customer_view'] = 'Customer View'; +$hesklang['admin_panel'] = 'Admin Panel'; +$hesklang['manage_custom_nav_elements'] = 'Manage Custom Nav Elements'; +$hesklang['can_man_custom_nav'] = 'Can manage custom nav elements'; +$hesklang['category_background_color'] = 'Background Color'; +$hesklang['category_foreground_color'] = 'Foreground Color'; +$hesklang['category_background_color_help'] = 'The hex code for the background color to be used on the view ticket screen and calendar.'; +$hesklang['category_foreground_color_help'] = 'The hex code for the foreground color to be used on the view ticket and calendar screens. Leave blank for automatic color based on background.'; +$hesklang['category_display_border'] = 'Display Border'; +$hesklang['category_display_border_help'] = 'Choose to decide whether or not to display a border around the category (uses foreground color). +This is ignored if foreground color is set to automatic.'; +$hesklang['login_page'] = 'Login Page'; // Header on admin settings page +$hesklang['login_background'] = 'Login Background'; +$hesklang['solid_color'] = 'Solid color'; +$hesklang['login_background_color'] = 'Login Background Color'; // Input field information for screen-readers. Does not appear on-screen +$hesklang['login_background_image'] = 'Login Background Image'; // Input field information for screen-readers. Does not appear on-screen +$hesklang['login_box_header'] = 'Login Box Header'; +$hesklang['login_header_image'] = 'Login Header Image'; // Input field information for screen-readers. Does not appear on-screen +$hesklang['background_color'] = 'Background Color'; +$hesklang['background_color_help'] = 'The background color.'; +$hesklang['text_color'] = 'Text Color'; +$hesklang['text_color_help'] = 'The text color'; +$hesklang['text_hover_color'] = 'Hover Color: Text'; +$hesklang['text_hover_color_help'] = 'The text color when hovering over a link'; +$hesklang['background_hover_color'] = 'Hover Color: Background'; +$hesklang['background_hover_color_help'] = 'The background color when hovering over a link'; +$hesklang['navbar'] = 'Navigation Bar'; +$hesklang['navbar_brand'] = 'Navigation Brand'; +$hesklang['sidebar'] = 'Sidebar'; +$hesklang['sidebar_header'] = 'Sidebar Header'; +$hesklang['font_weight'] = 'Font Weight'; +$hesklang['font_weight_help'] = 'The font weight for text'; +$hesklang['normal'] = 'Normal'; +$hesklang['bold'] = 'Bold'; +$hesklang['color_preset'] = 'Color Preset'; +$hesklang['color_preset_help'] = 'Select a color preset for the backend, or define custom colors below.'; +$hesklang['select_a_preset'] = '-- Select a Preset --'; +$hesklang['preset_blue'] = 'Blue'; +$hesklang['preset_blue_light'] = 'Blue (light)'; +$hesklang['preset_yellow'] = 'Yellow'; +$hesklang['preset_yellow_light'] = 'Yellow (light)'; +$hesklang['preset_green'] = 'Green'; +$hesklang['preset_green_light'] = 'Green (light)'; +$hesklang['preset_purple'] = 'Purple'; +$hesklang['preset_purple_light'] = 'Purple (light)'; +$hesklang['preset_red'] = 'Red'; +$hesklang['preset_red_light'] = 'Red (light)'; +$hesklang['preset_black'] = 'Black'; +$hesklang['preset_black_light'] = 'Black (light)'; // DO NOT CHANGE BELOW if (!defined('IN_SCRIPT')) die('PHP syntax OK!'); diff --git a/print.php b/print.php index c673a80c..2a0d0ab7 100644 --- a/print.php +++ b/print.php @@ -117,7 +117,7 @@ $modsForHesk_settings = mfh_getSettings(); background-color: #9e9e9e; height: 1px; width: 100%; - text-align: ; + text-align: left; } diff --git a/ticket.php b/ticket.php index fd413808..86088a15 100644 --- a/ticket.php +++ b/ticket.php @@ -656,7 +656,7 @@ function hesk_printCustomerReplyForm($reopen = 0)
    ' + notFoundText + '
    ' + places[this.place] + '
    No results found
    No results found
    ' + result.timestamp + '' + result.username + '' + result.location + '' + result.message + '' + result.message + '' + result.stackTrace + '