Browse Source

#88 Remove email customer on ticket closed feature

merge-requests/2/head
Mike Koch 7 years ago
parent
commit
41030daad0
  1. 1
      .gitignore
  2. 24
      admin/change_status.php
  3. 2
      admin/delete_tickets.php
  4. 694
      inc/admin_functions.inc.php
  5. 6
      inc/email_functions.inc.php
  6. 3
      language/en/text.php

1
.gitignore

@ -147,6 +147,7 @@ img/tag_off.png
img/unlock.png
img/vertical.jpg
img/view.png
inc/admin_functions.inc.php
inc/assignment_search.inc.php
inc/attachments.inc.php
inc/calendar/img/cal.gif

24
admin/change_status.php

@ -74,13 +74,6 @@ if ( ! isset($status_options[$status]))
$locked = 0;
// Ticket info
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1) {
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
$statusRow = hesk_dbFetchAssoc(hesk_dbQuery("SELECT `ID`, `IsClosed` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE ID = ".$status));
if ($statusRow['IsClosed']) // Closed
{
@ -91,14 +84,6 @@ if ($statusRow['IsClosed']) // Closed
{
$locked = 1;
}
// Notify customer
require(HESK_PATH . 'inc/email_functions.inc.php');
if (!empty($ticket['email']))
{
hesk_notifyCustomer('ticket_closed');
}
}
elseif ($statusRow['ID'] != 0) //Ticket is still open, but not new
{
@ -111,15 +96,6 @@ else // Ticket is marked as "NEW"
$revision = sprintf($hesklang['thist4'],hesk_date(),$_SESSION['name'].' ('.$_SESSION['user'].')');
}
//-- Notify staff after ticket re-open?
$currentStatusRS = hesk_dbQuery('SELECT * FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'statuses` WHERE `ID` = '.$ticket['status']);
$currentStatus = hesk_dbFetchAssoc($currentStatusRS);
if (intval($currentStatus['IsClosed']) == 1 && $statusRow['IsClosed'] == 0 && $ticket['owner'] != $_SESSION['id']) {
$ticket['name'] = $_SESSION['name'];
require(HESK_PATH . 'inc/email_functions.inc.php');
hesk_notifyAssignedStaff(false, 'ticket_reopen_assigned');
}
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='{$status}', `locked`='{$locked}', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1");

2
admin/delete_tickets.php

@ -248,8 +248,6 @@ else
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `status`='".$closedStatus['ID']."', `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `id`='".intval($this_id)."' LIMIT 1");
$i++;
hesk_notifyCustomer('ticket_closed');
}
hesk_process_messages(sprintf($hesklang['num_tickets_closed'],$i),$referer,'SUCCESS');

694
inc/admin_functions.inc.php

@ -1,694 +0,0 @@
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.5.4 from 4th August 2014
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2014 Klemen Stirn. All Rights Reserved.
* HESK is a registered trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
/* Check if this is a valid include */
if (!defined('IN_SCRIPT')) {die('Invalid attempt');}
/*** FUNCTIONS ***/
function hesk_getHHMMSS($in)
{
$in = hesk_getTime($in);
return explode(':', $in);
} // END hesk_getHHMMSS();
function hesk_getTime($in)
{
$in = trim($in);
/* If everything is OK this simple check should return true */
if ( preg_match('/^([0-9]{2,3}):([0-5][0-9]):([0-5][0-9])$/', $in) )
{
return $in;
}
/* No joy, let's try to figure out the correct values to use... */
$h = 0;
$m = 0;
$s = 0;
/* How many parts do we have? */
$parts = substr_count($in, ':');
switch ($parts)
{
/* Only two parts, let's assume minutes and seconds */
case 1:
list($m, $s) = explode(':', $in);
break;
/* Three parts, so explode to hours, minutes and seconds */
case 2:
list($h, $m, $s) = explode(':', $in);
break;
/* Something other was entered, let's assume just minutes */
default:
$m = $in;
}
/* Make sure all inputs are integers */
$h = intval($h);
$m = intval($m);
$s = intval($s);
/* Convert seconds to minutes if 60 or more seconds */
if ($s > 59)
{
$m = floor($s / 60) + $m;
$s = intval($s % 60);
}
/* Convert minutes to hours if 60 or more minutes */
if ($m > 59)
{
$h = floor($m / 60) + $h;
$m = intval($m % 60);
}
/* MySQL accepts max time value of 838:59:59 */
if ($h > 838)
{
return '838:59:59';
}
/* That's it, let's send out formatted time string */
return str_pad($h, 2, "0", STR_PAD_LEFT) . ':' . str_pad($m, 2, "0", STR_PAD_LEFT) . ':' . str_pad($s, 2, "0", STR_PAD_LEFT);
} // END hesk_getTime();
function hesk_mergeTickets($merge_these, $merge_into)
{
global $hesk_settings, $hesklang, $hesk_db_link;
/* Target ticket must not be in the "merge these" list */
if ( in_array($merge_into, $merge_these) )
{
$merge_these = array_diff($merge_these, array( $merge_into ) );
}
/* At least 1 ticket needs to be merged with target ticket */
if ( count($merge_these) < 1 )
{
$_SESSION['error'] = $hesklang['merr1'];
return false;
}
/* Make sure target ticket exists */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($merge_into)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
$_SESSION['error'] = $hesklang['merr2'];
return false;
}
$ticket = hesk_dbFetchAssoc($res);
/* Make sure user has access to ticket category */
if ( ! hesk_okCategory($ticket['category'], 0) )
{
$_SESSION['error'] = $hesklang['merr3'];
return false;
}
/* Set some variables for later */
$merge['attachments'] = '';
$merge['replies'] = array();
$merge['notes'] = array();
$sec_worked = 0;
$history = '';
$merged = '';
/* Get messages, replies, notes and attachments of tickets that will be merged */
foreach ($merge_these as $this_id)
{
/* Validate ID */
if ( is_array($this_id) )
{
continue;
}
$this_id = intval($this_id) or hesk_error($hesklang['id_not_valid']);
/* Get required ticket information */
$res = hesk_dbQuery("SELECT `id`,`trackid`,`category`,`name`,`message`,`dt`,`time_worked`,`attachments` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($this_id)."' LIMIT 1");
if (hesk_dbNumRows($res) != 1)
{
continue;
}
$row = hesk_dbFetchAssoc($res);
/* Has this user access to the ticket category? */
if ( ! hesk_okCategory($row['category'], 0) )
{
continue;
}
/* Insert ticket message as a new reply to target ticket */
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($row['name'])."','".hesk_dbEscape($row['message'])."','".hesk_dbEscape($row['dt'])."','".hesk_dbEscape($row['attachments'])."')");
/* Update attachments */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."attachments` SET `ticket_id`='".hesk_dbEscape($ticket['trackid'])."' WHERE `ticket_id`='".hesk_dbEscape($row['trackid'])."'");
/* Get old ticket replies and insert them as new replies */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."'");
while ( $reply = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` (`replyto`,`name`,`message`,`dt`,`attachments`,`staffid`,`rating`,`read`) VALUES ('".intval($ticket['id'])."','".hesk_dbEscape($reply['name'])."','".hesk_dbEscape($reply['message'])."','".hesk_dbEscape($reply['dt'])."','".hesk_dbEscape($reply['attachments'])."','".intval($reply['staffid'])."','".intval($reply['rating'])."','".intval($reply['read'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".intval($row['id'])."'");
/* Get old ticket notes and insert them as new notes */
$res = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."'");
while ( $note = hesk_dbFetchAssoc($res) )
{
hesk_dbQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`) VALUES ('".intval($ticket['id'])."','".intval($note['who'])."','".hesk_dbEscape($note['dt'])."','".hesk_dbEscape($note['message'])."')");
}
/* Delete replies to the old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `ticket`='".intval($row['id'])."'");
/* Delete old ticket */
hesk_dbQuery("DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `id`='".intval($row['id'])."'");
/* Log that ticket has been merged */
$history .= sprintf($hesklang['thist13'],hesk_date(),$row['trackid'],$_SESSION['name'].' ('.$_SESSION['user'].')');
/* Add old ticket ID to target ticket "merged" field */
$merged .= '#' . $row['trackid'];
/* Convert old ticket "time worked" to seconds and add to $sec_worked variable */
list ($hr, $min, $sec) = explode(':', $row['time_worked']);
$sec_worked += (((int)$hr) * 3600) + (((int)$min) * 60) + ((int)$sec);
}
/* Convert seconds to HHH:MM:SS */
$sec_worked = hesk_getTime('0:'.$sec_worked);
/* Update history (log) and merged IDs of target ticket */
hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` SET `time_worked`=ADDTIME(`time_worked`, '".hesk_dbEscape($sec_worked)."'), `merged`=CONCAT(`merged`,'".hesk_dbEscape($merged . '#')."'), `history`=CONCAT(`history`,'".hesk_dbEscape($history)."') WHERE `id`='".intval($merge_into)."' LIMIT 1");
return true;
} // END hesk_mergeTickets()
function hesk_updateStaffDefaults()
{
global $hesk_settings, $hesklang;
// Demo mode
if ( defined('HESK_DEMO') )
{
return true;
}
// Remove the part that forces saving as default - we don't need it every time
$default_list = str_replace('&def=1','',$_SERVER['QUERY_STRING']);
// Update database
$res = hesk_dbQuery("UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."users` SET `default_list`='".hesk_dbEscape($default_list)."' WHERE `id`='".intval($_SESSION['id'])."'");
// Update session values so the changes take effect immediately
$_SESSION['default_list'] = $default_list;
return true;
} // END hesk_updateStaffDefaults()
function hesk_makeJsString($in)
{
return addslashes(preg_replace("/\s+/",' ',$in));
} // END hesk_makeJsString()
function hesk_checkNewMail()
{
global $hesk_settings, $hesklang;
$res = hesk_dbQuery("SELECT COUNT(*) FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."mail` WHERE `to`='".intval($_SESSION['id'])."' AND `read`='0' AND `deletedby`!='".intval($_SESSION['id'])."' ");
$num = hesk_dbResult($res,0,0);
return $num;
} // END hesk_checkNewMail()
function hesk_dateToString($dt, $returnName=1, $returnTime=0, $returnMonth=0, $from_database=false)
{
global $hesk_settings, $hesklang;
$dt = strtotime($dt);
// Adjust MySQL time if different from PHP time
if ($from_database)
{
if ( ! defined('MYSQL_TIME_DIFF') )
{
define('MYSQL_TIME_DIFF', time()-hesk_dbTime() );
}
if (MYSQL_TIME_DIFF != 0)
{
$dt += MYSQL_TIME_DIFF;
}
// Add HESK set time difference
$dt += 3600*$hesk_settings['diff_hours'] + 60*$hesk_settings['diff_minutes'];
// Daylight saving?
if ($hesk_settings['daylight'] && date('I', $dt))
{
$dt += 3600;
}
}
list($y,$m,$n,$d,$G,$i,$s) = explode('-', date('Y-n-j-w-G-i-s', $dt) );
$m = $hesklang['m'.$m];
$d = $hesklang['d'.$d];
if ($returnName)
{
return "$d, $m $n, $y";
}
if ($returnTime)
{
return "$d, $m $n, $y $G:$i:$s";
}
if ($returnMonth)
{
return "$m $y";
}
return "$m $n, $y";
} // End hesk_dateToString()
function hesk_getCategoriesArray($kb = 0) {
global $hesk_settings, $hesklang, $hesk_db_link;
$categories = array();
if ($kb)
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'kb_categories` ORDER BY `cat_order` ASC');
}
else
{
$result = hesk_dbQuery('SELECT `id`, `name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'categories` ORDER BY `cat_order` ASC');
}
while ($row=hesk_dbFetchAssoc($result))
{
$categories[$row['id']] = $row['name'];
}
return $categories;
} // END hesk_getCategoriesArray()
function hesk_getHTML($in)
{
global $hesk_settings, $hesklang;
$replace_from = array("\t","<?","?>","$","<%","%>");
$replace_to = array("","&lt;?","?&gt;","\$","&lt;%","%&gt;");
$in = trim($in);
$in = str_replace($replace_from,$replace_to,$in);
$in = preg_replace('/\<script(.*)\>(.*)\<\/script\>/Uis',"<script$1></script>",$in);
$in = preg_replace('/\<\!\-\-(.*)\-\-\>/Uis',"<!-- comments have been removed -->",$in);
if (HESK_SLASH === true)
{
$in = addslashes($in);
}
$in = str_replace('\"','"',$in);
return $in;
} // END hesk_getHTML()
function hesk_autoLogin($noredirect=0)
{
global $hesk_settings, $hesklang, $hesk_db_link;
if (!$hesk_settings['autologin'])
{
return false;
}
$user = hesk_htmlspecialchars( hesk_COOKIE('hesk_username') );
$hash = hesk_htmlspecialchars( hesk_COOKIE('hesk_p') );
define('HESK_USER', $user);
if (empty($user) || empty($hash))
{
return false;
}
/* Login cookies exist, now lets limit brute force attempts */
hesk_limitBfAttempts();
/* Check username */
$result = hesk_dbQuery('SELECT * FROM `'.$hesk_settings['db_pfix']."users` WHERE `user` = '".hesk_dbEscape($user)."' LIMIT 1");
if (hesk_dbNumRows($result) != 1)
{
setcookie('hesk_username', '');
setcookie('hesk_p', '');
header('Location: index.php?a=login&notice=1');
exit();
}
$res=hesk_dbFetchAssoc($result);
foreach ($res as $k=>$v)
{
$_SESSION[$k]=$v;
}
/* Check password */
if ($hash != hesk_Pass2Hash($_SESSION['pass'] . strtolower($user) . $_SESSION['pass']) )
{
setcookie('hesk_username', '');
setcookie('hesk_p', '');
header('Location: index.php?a=login&notice=1');
exit();
}
/* Check if default password */
if ($_SESSION['pass'] == '499d74967b28a841c98bb4baaabaad699ff3c079')
{
hesk_process_messages($hesklang['chdp'],'NOREDIRECT','NOTICE');
}
unset($_SESSION['pass']);
/* Login successful, clean brute force attempts */
hesk_cleanBfAttempts();
/* Regenerate session ID (security) */
hesk_session_regenerate_id();
/* Get allowed categories */
if (empty($_SESSION['isadmin']))
{
$_SESSION['categories']=explode(',',$_SESSION['categories']);
}
/* Renew cookies */
setcookie('hesk_username', "$user", strtotime('+1 year'));
setcookie('hesk_p', "$hash", strtotime('+1 year'));
/* Close any old tickets here so Cron jobs aren't necessary */
if ($hesk_settings['autoclose'])
{
$dt = date('Y-m-d H:i:s',time() - $hesk_settings['autoclose']*86400);
$waitingForCustomerRS = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsDefaultStaffReplyStatus` = 1");
$waitingForCustomerStatus = hesk_dbFetchAssoc($waitingForCustomerRS);
$result = hesk_dbQuery("SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `status` = ".$waitingForCustomerStatus['ID']." AND `lastchange` <= '".hesk_dbEscape($dt)."' ");
if (hesk_dbNumRows($result) > 0)
{
require(HESK_PATH . 'inc/email_functions.inc.php');
global $ticket;
while ($ticket = hesk_dbFetchAssoc($result)) {
hesk_notifyCustomer('ticket_closed');
}
$revision = sprintf($hesklang['thist3'],hesk_date(),$hesklang['auto']);
$closedStatusRS = hesk_dbQuery("SELECT `ID` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` WHERE `IsStaffClosedOption` = 1");
$closedStatus = hesk_dbFetchAssoc($closedStatusRS);
$sql = "UPDATE `".$hesk_settings['db_pfix']."tickets` SET `status`=".$closedStatus['ID'].", `history`=CONCAT(`history`,'".hesk_dbEscape($revision)."') WHERE `status` = ".$waitingForCustomerStatus['ID']." AND `lastchange` <= '".hesk_dbEscape($dt)."' ";
hesk_dbQuery($sql);
}
}
/* If session expired while a HESK page is open just continue using it, don't redirect */
if ($noredirect)
{
return true;
}
/* Redirect to the destination page */
if ( hesk_isREQUEST('goto') && $url=hesk_REQUEST('goto') )
{
$url = str_replace('&amp;','&',$url);
header('Location: '.$url);
}
else
{
header('Location: admin_main.php');
}
exit();
} // END hesk_autoLogin()
function hesk_isLoggedIn()
{
global $hesk_settings;
$referer = hesk_input($_SERVER['REQUEST_URI']);
$referer = str_replace('&amp;','&',$referer);
if (empty($_SESSION['id']))
{
if ($hesk_settings['autologin'] && hesk_autoLogin(1) )
{
// Users online
if ($hesk_settings['online'])
{
require(HESK_PATH . 'inc/users_online.inc.php');
hesk_initOnline($_SESSION['id']);
}
return true;
}
// Some pages cannot be redirected to
$modify_redirect = array(
'admin_reply_ticket.php' => 'admin_main.php',
'admin_settings_save.php' => 'admin_settings.php',
'delete_tickets.php' => 'admin_main.php',
'move_category.php' => 'admin_main.php',
'priority.php' => 'admin_main.php',
);
foreach ($modify_redirect as $from => $to)
{
if ( strpos($referer,$from) !== false )
{
$referer = $to;
}
}
$url = 'index.php?a=login&notice=1&goto='.urlencode($referer);
header('Location: '.$url);
exit();
}
else
{
hesk_session_regenerate_id();
// Need to update permissions?
if ( empty($_SESSION['isadmin']) )
{
$res = hesk_dbQuery("SELECT `isadmin`, `categories`, `heskprivileges` FROM `".$hesk_settings['db_pfix']."users` WHERE `id` = '".intval($_SESSION['id'])."' LIMIT 1");
if (hesk_dbNumRows($res) == 1)
{
$me = hesk_dbFetchAssoc($res);
foreach ($me as $k => $v)
{
$_SESSION[$k]=$v;
}
// Get allowed categories
if (empty($_SESSION['isadmin']) )
{
$_SESSION['categories']=explode(',',$_SESSION['categories']);
}
}
else
{
hesk_session_stop();
$url = 'index.php?a=login&notice=1&goto='.urlencode($referer);
header('Location: '.$url);
exit();
}
}
// Users online
if ($hesk_settings['online'])
{
require(HESK_PATH . 'inc/users_online.inc.php');
hesk_initOnline($_SESSION['id']);
}
return true;
}
} // END hesk_isLoggedIn()
function hesk_Pass2Hash($plaintext) {
$majorsalt = '';
$len = strlen($plaintext);
for ($i=0;$i<$len;$i++)
{
$majorsalt .= sha1(substr($plaintext,$i,1));
}
$corehash = sha1($majorsalt);
return $corehash;
} // END hesk_Pass2Hash()
function hesk_formatDate($dt)
{
$dt=hesk_date($dt);
$dt=str_replace(' ','<br />',$dt);
return $dt;
} // End hesk_formatDate()
function hesk_jsString($str)
{
$str = str_replace( array('\'','<br />') , array('\\\'','') ,$str);
$from = array("/\r\n|\n|\r/", '/\<a href="mailto\:([^"]*)"\>([^\<]*)\<\/a\>/i', '/\<a href="([^"]*)" target="_blank"\>([^\<]*)\<\/a\>/i');
$to = array("\\r\\n' + \r\n'", "$1", "$1");
return preg_replace($from,$to,$str);
} // END hesk_jsString()
function hesk_myCategories($what='category')
{
if ( ! empty($_SESSION['isadmin']) )
{
return '1';
}
else
{
return " `".hesk_dbEscape($what)."` IN ('" . implode("','", array_map('intval', $_SESSION['categories']) ) . "')";
}
} // END hesk_myCategories()
function hesk_okCategory($cat,$error=1,$user_isadmin=false,$user_cat=false)
{
global $hesklang;
/* Checking for current user or someone else? */
if ($user_isadmin === false)
{
$user_isadmin = $_SESSION['isadmin'];
}
if ($user_cat === false)
{
$user_cat = $_SESSION['categories'];
}
/* Is admin? */
if ($user_isadmin)
{
return true;
}
/* Staff with access? */
elseif (in_array($cat,$user_cat))
{
return true;
}
/* No access */
else
{
if ($error)
{
hesk_error($hesklang['not_authorized_tickets']);
}
else
{
return false;
}
}
} // END hesk_okCategory()
function hesk_checkPermission($feature,$showerror=1) {
global $hesklang;
/* Check if this is for managing settings */
if ($feature == 'can_manage_settings')
{
if ($_SESSION['can_manage_settings']) {
return true;
} else {
if ($showerror) {
hesk_error($hesklang['no_permission'].'<p>&nbsp;</p><p align="center"><a href="index.php">'.$hesklang['click_login'].'</a>');
} else {
return false;
}
}
}
/* Admins have full access to all features, besides possibly settings */
if ($_SESSION['isadmin'])
{
return true;
}
/* Check other staff for permissions */
if (strpos($_SESSION['heskprivileges'], $feature) === false)
{
if ($showerror)
{
hesk_error($hesklang['no_permission'].'<p>&nbsp;</p><p align="center"><a href="index.php">'.$hesklang['click_login'].'</a>');
}
else
{
return false;
}
}
else
{
return true;
}
} // END hesk_checkPermission()

6
inc/email_functions.inc.php

@ -241,9 +241,6 @@ function hesk_validEmails()
// --> New ticket submitted
'new_ticket' => $hesklang['ticket_received'],
// --> Ticket closed
'ticket_closed' => $hesklang['ticket_closed'],
// --> Verify email
'verify_email' => $hesklang['verify_email'],
@ -268,9 +265,6 @@ function hesk_validEmails()
// --> New note by someone to a ticket assigned to you
'new_note' => $hesklang['new_note'],
// --> Assigned ticket reopened
'ticket_reopen_assigned' => $hesklang['ticket_reopen_assigned'],
);
} // END hesk_validEmails()

3
language/en/text.php

@ -50,9 +50,6 @@ $hesklang['verify_your_email'] = 'Your ticket has been created; however your ema
$hesklang['installation_information'] = 'Installation Information';
// ADDED OR MODIFIED IN Mods For HESK 1.6.0
$hesklang['ticket_closed'] = '[#%%TRACK_ID%%] Ticket closed/resolved';
$hesklang['ticket_reopen'] = '[#%%TRACK_ID%%] Ticket reopened';
$hesklang['ticket_reopen_assigned'] = '[#%%TRACK_ID%%] Assigned ticket reopened';
$hesklang['create_based_on_contact'] = 'Create Ticket For Same Contact';
$hesklang['notify_note_unassigned'] = 'Someone adds a note to a ticket not assigned to me';
$hesklang['can_change_notification_settings'] = 'Can change notification settings';

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