diff --git a/admin/admin_settings.php b/admin/admin_settings.php
index 53d5e075..488edd3f 100644
--- a/admin/admin_settings.php
+++ b/admin/admin_settings.php
@@ -877,6 +877,27 @@ if ( defined('HESK_DEMO') )
                                 ?>
                             </div>
                         </div>
+                        <div class="form-group">
+                            <label for="display_user_agent_information" class="col-sm-6 control-label">
+                                <span class="label label-primary"
+                                      data-toggle="tooltip"
+                                      title="<?php echo $hesklang['added_in_mods_for_hesk']; ?>"><?php echo $hesklang['mods_for_hesk_acronym']; ?></span>
+                                <?php echo $hesklang['display_user_agent_information']; ?>
+                                <i class="fa fa-question-circle settingsquestionmark" data-toggle="htmlpopover"
+                                   title="<?php echo $hesklang['display_user_agent_information']; ?>"
+                                   data-content="<?php echo $hesklang['display_user_agent_information_help']; ?>"></i>
+                            </label>
+                            <div class="col-sm-6">
+                                <?php
+                                $on = $modsForHesk_settings['display_user_agent_information'] ? 'checked' : '';
+                                $off = $modsForHesk_settings['display_user_agent_information'] ? '' : 'checked';
+                                echo '
+								<div class="radio"><label><input type="radio" name="statuses_order_column" value="0" '.$off.'>'.$hesklang['no'].'</label></div>
+								<div class="radio"><label><input type="radio" name="statuses_order_column" value="1" '.$on.'>'.$hesklang['yes'].'</label></div>
+								';
+                                ?>
+                            </div>
+                        </div>
                     </div>
                     <!-- Second column -->
                     <div class="col-md-6">
diff --git a/admin/admin_settings_save.php b/admin/admin_settings_save.php
index 7bf703f2..27c5e46f 100644
--- a/admin/admin_settings_save.php
+++ b/admin/admin_settings_save.php
@@ -551,6 +551,7 @@ if ($rich_text_setting == 0) {
 
 $set['statuses_order_column'] = empty($_POST['statuses_order_column']) ? 'sort' : 'name';
 $set['kb_attach_dir'] = hesk_POST('kb_attach_dir', 'attachments');
+$set['display_user_agent_information'] = empty($_POST['display_user_agent_information']) ? 0 : 1;
 
 if ($set['customer-email-verification-required'])
 {
@@ -594,6 +595,7 @@ mfh_updateSetting('dropdownItemTextColor', $set['dropdownItemTextColor'], true);
 mfh_updateSetting('dropdownItemTextHoverColor', $set['dropdownItemTextHoverColor'], true);
 mfh_updateSetting('questionMarkColor', $set['questionMarkColor'], true);
 mfh_updateSetting('dropdownItemTextHoverBackgroundColor', $set['dropdownItemTextHoverBackgroundColor'], true);
+mfh_updateSetting('display_user_agent_information', $set['display_user_agent_information']);
 
 // Prepare settings file and save it
 $settings_file_content='<?php
@@ -833,7 +835,6 @@ else
 exit();
 
 
-/** FUNCTIONS **/
 function mfh_updateSetting($key, $value, $isString = false) {
 	global $hesk_settings;
 
diff --git a/admin/admin_submit_ticket.php b/admin/admin_submit_ticket.php
index f73a3496..e3bb1c83 100644
--- a/admin/admin_submit_ticket.php
+++ b/admin/admin_submit_ticket.php
@@ -281,6 +281,11 @@ $tmpvar['longitude'] = hesk_POST('longitude', 'E-4');
 
 $tmpvar['html'] = $modsForHesk_settings['rich_text_for_tickets'];
 
+// Set user agent and screen res to null
+$tmpvar['user_agent'] = NULL;
+$tmpvar['screen_resolution_height'] = NULL;
+$tmpvar['screen_resolution_width'] = NULL;
+
 // Insert ticket to database
 $ticket = hesk_newTicket($tmpvar);
 
diff --git a/admin/admin_ticket.php b/admin/admin_ticket.php
index 24642b84..32cab971 100644
--- a/admin/admin_ticket.php
+++ b/admin/admin_ticket.php
@@ -882,6 +882,59 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                         {
                             echo '<span class="fa fa-lock"></span>&nbsp;';
                         }
+                        if ($modsForHesk_settings['display_user_agent_information']
+                            && $ticket['user_agent'] !== NULL
+                            && $ticket['screen_resolution_height'] !== NULL
+                            && $ticket['screen_resolution_height'] != 0
+                            && $ticket['screen_resolution_width'] !== NULL
+                            && $ticket['screen_resolution_width'] != 0):
+                        ?>
+                            <span data-toggle="modal" data-target="#user-agent-modal" style="cursor: pointer">
+                                <i class="fa fa-desktop" data-toggle="tooltip"
+                                   title="<?php echo htmlspecialchars($hesklang['click_for_device_information']); ?>"></i>
+                            </span>
+                            <div id="user-agent-modal" class="modal fade" tabindex="-1" role="dialog" aria-hidden="true">
+                                <div class="modal-dialog modal-lg">
+                                    <div class="modal-content">
+                                        <div class="modal-header">
+                                            <button type="button" class="close" data-dismiss="modal" aria-label="Close">
+                                                <span aria-hidden="true">&times;</span>
+                                            </button>
+                                            <h4><?php echo $hesklang['device_information']; ?></h4>
+                                        </div>
+                                        <div class="modal-body">
+                                            <script>
+                                                var userAgent = platform.parse('<?php echo addslashes($ticket['user_agent']); ?>');
+                                                console.log(userAgent);
+                                                var screenResWidth = <?php echo intval($ticket['screen_resolution_width']); ?>;
+                                                var screenResHeight = <?php echo intval($ticket['screen_resolution_height']); ?>;
+                                            </script>
+                                            <table class="table table-striped">
+                                                <tbody>
+                                                <tr>
+                                                    <td><strong><?php echo $hesklang['operating_system']; ?></strong></td>
+                                                    <td id="operating-system">&nbsp;</td>
+                                                    <script>$('#operating-system').html(userAgent.os.toString());</script>
+                                                </tr>
+                                                <tr>
+                                                    <td><strong><?php echo $hesklang['browser']; ?></strong></td>
+                                                    <td id="browser">&nbsp;</td>
+                                                    <script>$('#browser').html(userAgent.name + ' ' + userAgent.version);</script>
+                                                </tr>
+                                                <tr>
+                                                    <td><strong><?php echo $hesklang['screen_resolution']; ?></strong></td>
+                                                    <td id="screen-resolution">&nbsp;</td>
+                                                    <script>$('#screen-resolution').html(screenResWidth + ' x ' + screenResHeight);</script>
+                                                </tr>
+                                                </tbody>
+                                            </table>
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+                        <?php
+                        endif;
+
                         if ($modsForHesk_settings['request_location'])
                         {
                             $locationText = '';
diff --git a/inc/header.inc.php b/inc/header.inc.php
index 34ecef43..1353dffb 100644
--- a/inc/header.inc.php
+++ b/inc/header.inc.php
@@ -74,6 +74,7 @@ $modsForHesk_settings = mfh_getSettings();
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-octicon-2.1.2.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/bootstrap-iconpicker.js"></script>
     <script type="text/javascript" src="//cdnjs.cloudflare.com/ajax/libs/leaflet/0.7.3/leaflet.js"></script>
+    <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/platform.js"></script>
     <style>
         .navbar-default {
             background-color: <?php echo $modsForHesk_settings['navbarBackgroundColor']; ?>;
diff --git a/inc/headerAdmin.inc.php b/inc/headerAdmin.inc.php
index 704ea7a3..16fb8b59 100644
--- a/inc/headerAdmin.inc.php
+++ b/inc/headerAdmin.inc.php
@@ -71,6 +71,7 @@ $modsForHesk_settings = mfh_getSettings();
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/iconset-octicon-2.1.2.js"></script>
     <script type="text/javascript" src="<?php echo HESK_PATH; ?>js/bootstrap-iconpicker.js"></script>
     <script type="text/javascript" src="//cdnjs.cloudflare.com/ajax/libs/leaflet/0.7.3/leaflet.js"></script>
+	<script type="text/javascript" src="<?php echo HESK_PATH; ?>js/platform.js"></script>
 	<style>
 		.navbar-default {
 			background-color: <?php echo $modsForHesk_settings['navbarBackgroundColor']; ?>;
diff --git a/inc/pipe_functions.inc.php b/inc/pipe_functions.inc.php
index a3115782..8a27f54c 100755
--- a/inc/pipe_functions.inc.php
+++ b/inc/pipe_functions.inc.php
@@ -339,6 +339,13 @@ function hesk_email2ticket($results, $pop3 = 0, $set_category = 1, $set_priority
 		$tmpvar[$k] = '';
 	}
 
+	$ticket['latitude'] = NULL;
+	$ticket['longitude'] = NULL;
+	$ticket['html'] = 0;
+	$ticket['user_agent'] = NULL;
+	$ticket['screen_resolution_width'] = NULL;
+	$ticket['screen_resolution_height'] = NULL;
+
 	// Insert ticket to database
 	$ticket = hesk_newTicket($tmpvar);
 
diff --git a/inc/posting_functions.inc.php b/inc/posting_functions.inc.php
index 6f6be248..783dfa51 100644
--- a/inc/posting_functions.inc.php
+++ b/inc/posting_functions.inc.php
@@ -100,7 +100,10 @@ function hesk_newTicket($ticket, $isVerified = true)
 		`status`,
 		`latitude`,
 		`longitude`,
-		`html`
+		`html`,
+		`user_agent`,
+		`screen_resolution_height`,
+		`screen_resolution_width`
 	)
 	VALUES
 	(
@@ -144,7 +147,10 @@ function hesk_newTicket($ticket, $isVerified = true)
 		'".intval($ticket['status'])."',
 		'".hesk_dbEscape($ticket['latitude'])."',
 		'".hesk_dbEscape($ticket['longitude'])."',
-		'".hesk_dbEscape($ticket['html'])."'
+		'".hesk_dbEscape($ticket['html'])."',
+		'".hesk_dbEscape($ticket['user_agent'])."',
+		'".hesk_dbEscape($ticket['screen_resolution_height'])."',
+		'".hesk_dbEscape($ticket['screen_resolution_width'])."'
 	)
 	");
 
diff --git a/index.php b/index.php
index 90de1e19..46b5df74 100644
--- a/index.php
+++ b/index.php
@@ -1055,8 +1055,14 @@ if (!$show['show']) {
                         <div class="col-md-9 col-md-offset-3">
                             <input type="hidden" id="latitude" name="latitude" value="E-0">
                             <input type="hidden" id="longitude" name="longitude" value="E-0">
+                            <input type="hidden" id="screen-resolution-height" name="screen_resolution_height">
+                            <input type="hidden" id="screen-resolution-width" name="screen_resolution_width">
                             <input type="hidden" name="token" value="<?php hesk_token_echo(); ?>">
                             <input class="btn btn-default" type="submit" value="<?php echo $hesklang['sub_ticket']; ?>">
+                            <script>
+                                $('#screen-resolution-height').prop('value', screen.height);
+                                $('#screen-resolution-width').prop('value', screen.width);
+                            </script>
                         </div>
                     </div>
 
diff --git a/install/mods-for-hesk/sql/installSql.php b/install/mods-for-hesk/sql/installSql.php
index 29629970..a3b2d891 100644
--- a/install/mods-for-hesk/sql/installSql.php
+++ b/install/mods-for-hesk/sql/installSql.php
@@ -790,4 +790,18 @@ function migrateSettings() {
 
 function getSettingValue($settings, $setting, $default) {
     return isset($settings[$setting]) ? $settings[$setting] : $default;
-}
\ No newline at end of file
+}
+
+function execute250Scripts() {
+    global $hesk_settings;
+
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `user_agent` TEXT");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `screen_resolution_width` INT");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` ADD COLUMN `screen_resolution_height` INT");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` ADD COLUMN `user_agent` TEXT");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` ADD COLUMN `screen_resolution_width` INT");
+    executeQuery("ALTER TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."stage_tickets` ADD COLUMN `screen_resolution_height` INT");
+
+    executeQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."settings` (`Key`, `Value`) VALUES ('display_user_agent_information', '0')");
+}
+// END Version 2.5.0
\ No newline at end of file
diff --git a/js/platform.js b/js/platform.js
new file mode 100644
index 00000000..55f8c5a5
--- /dev/null
+++ b/js/platform.js
@@ -0,0 +1,1135 @@
+/*!
+ * Platform.js v1.3.0 <http://mths.be/platform>
+ * Copyright 2010-2015 John-David Dalton <http://allyoucanleet.com/>
+ * Available under MIT license <http://mths.be/mit>
+ */
+;(function() {
+  'use strict';
+
+  /** Used to determine if values are of the language type `Object` */
+  var objectTypes = {
+    'function': true,
+    'object': true
+  };
+
+  /** Used as a reference to the global object */
+  var root = (objectTypes[typeof window] && window) || this;
+
+  /** Backup possible global object */
+  var oldRoot = root;
+
+  /** Detect free variable `exports` */
+  var freeExports = objectTypes[typeof exports] && exports;
+
+  /** Detect free variable `module` */
+  var freeModule = objectTypes[typeof module] && module && !module.nodeType && module;
+
+  /** Detect free variable `global` from Node.js or Browserified code and use it as `root` */
+  var freeGlobal = freeExports && freeModule && typeof global == 'object' && global;
+  if (freeGlobal && (freeGlobal.global === freeGlobal || freeGlobal.window === freeGlobal || freeGlobal.self === freeGlobal)) {
+    root = freeGlobal;
+  }
+
+  /**
+   * Used as the maximum length of an array-like object.
+   * See the [ES6 spec](http://people.mozilla.org/~jorendorff/es6-draft.html#sec-tolength)
+   * for more details.
+   */
+  var maxSafeInteger = Math.pow(2, 53) - 1;
+
+  /** Opera regexp */
+  var reOpera = /\bOpera/;
+
+  /** Possible global object */
+  var thisBinding = this;
+
+  /** Used for native method references */
+  var objectProto = Object.prototype;
+
+  /** Used to check for own properties of an object */
+  var hasOwnProperty = objectProto.hasOwnProperty;
+
+  /** Used to resolve the internal `[[Class]]` of values */
+  var toString = objectProto.toString;
+
+  /*--------------------------------------------------------------------------*/
+
+  /**
+   * Capitalizes a string value.
+   *
+   * @private
+   * @param {string} string The string to capitalize.
+   * @returns {string} The capitalized string.
+   */
+  function capitalize(string) {
+    string = String(string);
+    return string.charAt(0).toUpperCase() + string.slice(1);
+  }
+
+  /**
+   * A utility function to clean up the OS name.
+   *
+   * @private
+   * @param {string} os The OS name to clean up.
+   * @param {string} [pattern] A `RegExp` pattern matching the OS name.
+   * @param {string} [label] A label for the OS.
+   */
+  function cleanupOS(os, pattern, label) {
+    // platform tokens defined at
+    // http://msdn.microsoft.com/en-us/library/ms537503(VS.85).aspx
+    // http://web.archive.org/web/20081122053950/http://msdn.microsoft.com/en-us/library/ms537503(VS.85).aspx
+    var data = {
+      '6.4':  '10',
+      '6.3':  '8.1',
+      '6.2':  '8',
+      '6.1':  'Server 2008 R2 / 7',
+      '6.0':  'Server 2008 / Vista',
+      '5.2':  'Server 2003 / XP 64-bit',
+      '5.1':  'XP',
+      '5.01': '2000 SP1',
+      '5.0':  '2000',
+      '4.0':  'NT',
+      '4.90': 'ME'
+    };
+    // detect Windows version from platform tokens
+    if (pattern && label && /^Win/i.test(os) &&
+        (data = data[0/*Opera 9.25 fix*/, /[\d.]+$/.exec(os)])) {
+      os = 'Windows ' + data;
+    }
+    // correct character case and cleanup
+    os = String(os);
+
+    if (pattern && label) {
+      os = os.replace(RegExp(pattern, 'i'), label);
+    }
+
+    os = format(
+      os.replace(/ ce$/i, ' CE')
+        .replace(/\bhpw/i, 'web')
+        .replace(/\bMacintosh\b/, 'Mac OS')
+        .replace(/_PowerPC\b/i, ' OS')
+        .replace(/\b(OS X) [^ \d]+/i, '$1')
+        .replace(/\bMac (OS X)\b/, '$1')
+        .replace(/\/(\d)/, ' $1')
+        .replace(/_/g, '.')
+        .replace(/(?: BePC|[ .]*fc[ \d.]+)$/i, '')
+        .replace(/\bx86\.64\b/gi, 'x86_64')
+        .replace(/\b(Windows Phone) OS\b/, '$1')
+        .split(' on ')[0]
+    );
+
+    return os;
+  }
+
+  /**
+   * An iteration utility for arrays and objects.
+   *
+   * @private
+   * @param {Array|Object} object The object to iterate over.
+   * @param {Function} callback The function called per iteration.
+   */
+  function each(object, callback) {
+    var index = -1,
+        length = object ? object.length : 0;
+
+    if (typeof length == 'number' && length > -1 && length <= maxSafeInteger) {
+      while (++index < length) {
+        callback(object[index], index, object);
+      }
+    } else {
+      forOwn(object, callback);
+    }
+  }
+
+  /**
+   * Trim and conditionally capitalize string values.
+   *
+   * @private
+   * @param {string} string The string to format.
+   * @returns {string} The formatted string.
+   */
+  function format(string) {
+    string = trim(string);
+    return /^(?:webOS|i(?:OS|P))/.test(string)
+      ? string
+      : capitalize(string);
+  }
+
+  /**
+   * Iterates over an object's own properties, executing the `callback` for each.
+   *
+   * @private
+   * @param {Object} object The object to iterate over.
+   * @param {Function} callback The function executed per own property.
+   */
+  function forOwn(object, callback) {
+    for (var key in object) {
+      if (hasOwnProperty.call(object, key)) {
+        callback(object[key], key, object);
+      }
+    }
+  }
+
+  /**
+   * Gets the internal `[[Class]]` of a value.
+   *
+   * @private
+   * @param {*} value The value.
+   * @returns {string} The `[[Class]]`.
+   */
+  function getClassOf(value) {
+    return value == null
+      ? capitalize(value)
+      : toString.call(value).slice(8, -1);
+  }
+
+  /**
+   * Host objects can return type values that are different from their actual
+   * data type. The objects we are concerned with usually return non-primitive
+   * types of "object", "function", or "unknown".
+   *
+   * @private
+   * @param {*} object The owner of the property.
+   * @param {string} property The property to check.
+   * @returns {boolean} Returns `true` if the property value is a non-primitive, else `false`.
+   */
+  function isHostType(object, property) {
+    var type = object != null ? typeof object[property] : 'number';
+    return !/^(?:boolean|number|string|undefined)$/.test(type) &&
+      (type == 'object' ? !!object[property] : true);
+  }
+
+  /**
+   * Prepares a string for use in a `RegExp` by making hyphens and spaces optional.
+   *
+   * @private
+   * @param {string} string The string to qualify.
+   * @returns {string} The qualified string.
+   */
+  function qualify(string) {
+    return String(string).replace(/([ -])(?!$)/g, '$1?');
+  }
+
+  /**
+   * A bare-bones `Array#reduce` like utility function.
+   *
+   * @private
+   * @param {Array} array The array to iterate over.
+   * @param {Function} callback The function called per iteration.
+   * @returns {*} The accumulated result.
+   */
+  function reduce(array, callback) {
+    var accumulator = null;
+    each(array, function(value, index) {
+      accumulator = callback(accumulator, value, index, array);
+    });
+    return accumulator;
+  }
+
+  /**
+   * Removes leading and trailing whitespace from a string.
+   *
+   * @private
+   * @param {string} string The string to trim.
+   * @returns {string} The trimmed string.
+   */
+  function trim(string) {
+    return String(string).replace(/^ +| +$/g, '');
+  }
+
+  /*--------------------------------------------------------------------------*/
+
+  /**
+   * Creates a new platform object.
+   *
+   * @memberOf platform
+   * @param {Object|string} [ua=navigator.userAgent] The user agent string or
+   *  context object.
+   * @returns {Object} A platform object.
+   */
+  function parse(ua) {
+
+    /** The environment context object */
+    var context = root;
+
+    /** Used to flag when a custom context is provided */
+    var isCustomContext = ua && typeof ua == 'object' && getClassOf(ua) != 'String';
+
+    // juggle arguments
+    if (isCustomContext) {
+      context = ua;
+      ua = null;
+    }
+
+    /** Browser navigator object */
+    var nav = context.navigator || {};
+
+    /** Browser user agent string */
+    var userAgent = nav.userAgent || '';
+
+    ua || (ua = userAgent);
+
+    /** Used to flag when `thisBinding` is the [ModuleScope] */
+    var isModuleScope = isCustomContext || thisBinding == oldRoot;
+
+    /** Used to detect if browser is like Chrome */
+    var likeChrome = isCustomContext
+      ? !!nav.likeChrome
+      : /\bChrome\b/.test(ua) && !/internal|\n/i.test(toString.toString());
+
+    /** Internal `[[Class]]` value shortcuts */
+    var objectClass = 'Object',
+        airRuntimeClass = isCustomContext ? objectClass : 'ScriptBridgingProxyObject',
+        enviroClass = isCustomContext ? objectClass : 'Environment',
+        javaClass = (isCustomContext && context.java) ? 'JavaPackage' : getClassOf(context.java),
+        phantomClass = isCustomContext ? objectClass : 'RuntimeObject';
+
+    /** Detect Java environment */
+    var java = /\bJava/.test(javaClass) && context.java;
+
+    /** Detect Rhino */
+    var rhino = java && getClassOf(context.environment) == enviroClass;
+
+    /** A character to represent alpha */
+    var alpha = java ? 'a' : '\u03b1';
+
+    /** A character to represent beta */
+    var beta = java ? 'b' : '\u03b2';
+
+    /** Browser document object */
+    var doc = context.document || {};
+
+    /**
+     * Detect Opera browser (Presto-based)
+     * http://www.howtocreate.co.uk/operaStuff/operaObject.html
+     * http://dev.opera.com/articles/view/opera-mini-web-content-authoring-guidelines/#operamini
+     */
+    var opera = context.operamini || context.opera;
+
+    /** Opera `[[Class]]` */
+    var operaClass = reOpera.test(operaClass = (isCustomContext && opera) ? opera['[[Class]]'] : getClassOf(opera))
+      ? operaClass
+      : (opera = null);
+
+    /*------------------------------------------------------------------------*/
+
+    /** Temporary variable used over the script's lifetime */
+    var data;
+
+    /** The CPU architecture */
+    var arch = ua;
+
+    /** Platform description array */
+    var description = [];
+
+    /** Platform alpha/beta indicator */
+    var prerelease = null;
+
+    /** A flag to indicate that environment features should be used to resolve the platform */
+    var useFeatures = ua == userAgent;
+
+    /** The browser/environment version */
+    var version = useFeatures && opera && typeof opera.version == 'function' && opera.version();
+
+    /** A flag to indicate if the OS ends with "/ Version" */
+    var isSpecialCasedOS;
+
+    /* Detectable layout engines (order is important) */
+    var layout = getLayout([
+      'Trident',
+      { 'label': 'WebKit', 'pattern': 'AppleWebKit' },
+      'iCab',
+      'Presto',
+      'NetFront',
+      'Tasman',
+      'KHTML',
+      'Gecko'
+    ]);
+
+    /* Detectable browser names (order is important) */
+    var name = getName([
+      'Adobe AIR',
+      'Arora',
+      'Avant Browser',
+      'Breach',
+      'Camino',
+      'Epiphany',
+      'Fennec',
+      'Flock',
+      'Galeon',
+      'GreenBrowser',
+      'iCab',
+      'Iceweasel',
+      { 'label': 'SRWare Iron', 'pattern': 'Iron' },
+      'K-Meleon',
+      'Konqueror',
+      'Lunascape',
+      'Maxthon',
+      'Midori',
+      'Nook Browser',
+      'PhantomJS',
+      'Raven',
+      'Rekonq',
+      'RockMelt',
+      'SeaMonkey',
+      { 'label': 'Silk', 'pattern': '(?:Cloud9|Silk-Accelerated)' },
+      'Sleipnir',
+      'SlimBrowser',
+      'Sunrise',
+      'Swiftfox',
+      'WebPositive',
+      'Opera Mini',
+      { 'label': 'Opera Mini', 'pattern': 'OPiOS' },
+      'Opera',
+      { 'label': 'Opera', 'pattern': 'OPR' },
+      'Chrome',
+      { 'label': 'Chrome Mobile', 'pattern': '(?:CriOS|CrMo)' },
+      { 'label': 'Firefox', 'pattern': '(?:Firefox|Minefield)' },
+      { 'label': 'IE', 'pattern': 'IEMobile' },
+      { 'label': 'IE', 'pattern': 'MSIE' },
+      'Safari'
+    ]);
+
+    /* Detectable products (order is important) */
+    var product = getProduct([
+      { 'label': 'BlackBerry', 'pattern': 'BB10' },
+      'BlackBerry',
+      { 'label': 'Galaxy S', 'pattern': 'GT-I9000' },
+      { 'label': 'Galaxy S2', 'pattern': 'GT-I9100' },
+      { 'label': 'Galaxy S3', 'pattern': 'GT-I9300' },
+      { 'label': 'Galaxy S4', 'pattern': 'GT-I9500' },
+      'Google TV',
+      'Lumia',
+      'iPad',
+      'iPod',
+      'iPhone',
+      'Kindle',
+      { 'label': 'Kindle Fire', 'pattern': '(?:Cloud9|Silk-Accelerated)' },
+      'Nook',
+      'PlayBook',
+      'PlayStation 4',
+      'PlayStation 3',
+      'PlayStation Vita',
+      'TouchPad',
+      'Transformer',
+      { 'label': 'Wii U', 'pattern': 'WiiU' },
+      'Wii',
+      'Xbox One',
+      { 'label': 'Xbox 360', 'pattern': 'Xbox' },
+      'Xoom'
+    ]);
+
+    /* Detectable manufacturers */
+    var manufacturer = getManufacturer({
+      'Apple': { 'iPad': 1, 'iPhone': 1, 'iPod': 1 },
+      'Amazon': { 'Kindle': 1, 'Kindle Fire': 1 },
+      'Asus': { 'Transformer': 1 },
+      'Barnes & Noble': { 'Nook': 1 },
+      'BlackBerry': { 'PlayBook': 1 },
+      'Google': { 'Google TV': 1 },
+      'HP': { 'TouchPad': 1 },
+      'HTC': {},
+      'LG': {},
+      'Microsoft': { 'Xbox': 1, 'Xbox One': 1 },
+      'Motorola': { 'Xoom': 1 },
+      'Nintendo': { 'Wii U': 1,  'Wii': 1 },
+      'Nokia': { 'Lumia': 1 },
+      'Samsung': { 'Galaxy S': 1, 'Galaxy S2': 1, 'Galaxy S3': 1, 'Galaxy S4': 1 },
+      'Sony': { 'PlayStation 4': 1, 'PlayStation 3': 1, 'PlayStation Vita': 1 }
+    });
+
+    /* Detectable OSes (order is important) */
+    var os = getOS([
+      'Windows Phone ',
+      'Android',
+      'CentOS',
+      'Debian',
+      'Fedora',
+      'FreeBSD',
+      'Gentoo',
+      'Haiku',
+      'Kubuntu',
+      'Linux Mint',
+      'Red Hat',
+      'SuSE',
+      'Ubuntu',
+      'Xubuntu',
+      'Cygwin',
+      'Symbian OS',
+      'hpwOS',
+      'webOS ',
+      'webOS',
+      'Tablet OS',
+      'Linux',
+      'Mac OS X',
+      'Macintosh',
+      'Mac',
+      'Windows 98;',
+      'Windows '
+    ]);
+
+    /*------------------------------------------------------------------------*/
+
+    /**
+     * Picks the layout engine from an array of guesses.
+     *
+     * @private
+     * @param {Array} guesses An array of guesses.
+     * @returns {null|string} The detected layout engine.
+     */
+    function getLayout(guesses) {
+      return reduce(guesses, function(result, guess) {
+        return result || RegExp('\\b' + (
+          guess.pattern || qualify(guess)
+        ) + '\\b', 'i').exec(ua) && (guess.label || guess);
+      });
+    }
+
+    /**
+     * Picks the manufacturer from an array of guesses.
+     *
+     * @private
+     * @param {Array} guesses An object of guesses.
+     * @returns {null|string} The detected manufacturer.
+     */
+    function getManufacturer(guesses) {
+      return reduce(guesses, function(result, value, key) {
+        // lookup the manufacturer by product or scan the UA for the manufacturer
+        return result || (
+          value[product] ||
+          value[0/*Opera 9.25 fix*/, /^[a-z]+(?: +[a-z]+\b)*/i.exec(product)] ||
+          RegExp('\\b' + qualify(key) + '(?:\\b|\\w*\\d)', 'i').exec(ua)
+        ) && key;
+      });
+    }
+
+    /**
+     * Picks the browser name from an array of guesses.
+     *
+     * @private
+     * @param {Array} guesses An array of guesses.
+     * @returns {null|string} The detected browser name.
+     */
+    function getName(guesses) {
+      return reduce(guesses, function(result, guess) {
+        return result || RegExp('\\b' + (
+          guess.pattern || qualify(guess)
+        ) + '\\b', 'i').exec(ua) && (guess.label || guess);
+      });
+    }
+
+    /**
+     * Picks the OS name from an array of guesses.
+     *
+     * @private
+     * @param {Array} guesses An array of guesses.
+     * @returns {null|string} The detected OS name.
+     */
+    function getOS(guesses) {
+      return reduce(guesses, function(result, guess) {
+        var pattern = guess.pattern || qualify(guess);
+        if (!result && (result =
+              RegExp('\\b' + pattern + '(?:/[\\d.]+|[ \\w.]*)', 'i').exec(ua)
+            )) {
+          result = cleanupOS(result, pattern, guess.label || guess);
+        }
+        return result;
+      });
+    }
+
+    /**
+     * Picks the product name from an array of guesses.
+     *
+     * @private
+     * @param {Array} guesses An array of guesses.
+     * @returns {null|string} The detected product name.
+     */
+    function getProduct(guesses) {
+      return reduce(guesses, function(result, guess) {
+        var pattern = guess.pattern || qualify(guess);
+        if (!result && (result =
+              RegExp('\\b' + pattern + ' *\\d+[.\\w_]*', 'i').exec(ua) ||
+              RegExp('\\b' + pattern + '(?:; *(?:[a-z]+[_-])?[a-z]+\\d+|[^ ();-]*)', 'i').exec(ua)
+            )) {
+          // split by forward slash and append product version if needed
+          if ((result = String((guess.label && !RegExp(pattern, 'i').test(guess.label)) ? guess.label : result).split('/'))[1] && !/[\d.]+/.test(result[0])) {
+            result[0] += ' ' + result[1];
+          }
+          // correct character case and cleanup
+          guess = guess.label || guess;
+          result = format(result[0]
+            .replace(RegExp(pattern, 'i'), guess)
+            .replace(RegExp('; *(?:' + guess + '[_-])?', 'i'), ' ')
+            .replace(RegExp('(' + guess + ')[-_.]?(\\w)', 'i'), '$1 $2'));
+        }
+        return result;
+      });
+    }
+
+    /**
+     * Resolves the version using an array of UA patterns.
+     *
+     * @private
+     * @param {Array} patterns An array of UA patterns.
+     * @returns {null|string} The detected version.
+     */
+    function getVersion(patterns) {
+      return reduce(patterns, function(result, pattern) {
+        return result || (RegExp(pattern +
+          '(?:-[\\d.]+/|(?: for [\\w-]+)?[ /-])([\\d.]+[^ ();/_-]*)', 'i').exec(ua) || 0)[1] || null;
+      });
+    }
+
+    /**
+     * Returns `platform.description` when the platform object is coerced to a string.
+     *
+     * @name toString
+     * @memberOf platform
+     * @returns {string} Returns `platform.description` if available, else an empty string.
+     */
+    function toStringPlatform() {
+      return this.description || '';
+    }
+
+    /*------------------------------------------------------------------------*/
+
+    // convert layout to an array so we can add extra details
+    layout && (layout = [layout]);
+
+    // detect product names that contain their manufacturer's name
+    if (manufacturer && !product) {
+      product = getProduct([manufacturer]);
+    }
+    // clean up Google TV
+    if ((data = /\bGoogle TV\b/.exec(product))) {
+      product = data[0];
+    }
+    // detect simulators
+    if (/\bSimulator\b/i.test(ua)) {
+      product = (product ? product + ' ' : '') + 'Simulator';
+    }
+    // detect Opera Mini 8+ running in Turbo/Uncompressed mode on iOS
+    if (name == 'Opera Mini' && /\bOPiOS\b/.test(ua)) {
+      description.push('running in Turbo/Uncompressed mode');
+    }
+    // detect iOS
+    if (/^iP/.test(product)) {
+      name || (name = 'Safari');
+      os = 'iOS' + ((data = / OS ([\d_]+)/i.exec(ua))
+        ? ' ' + data[1].replace(/_/g, '.')
+        : '');
+    }
+    // detect Kubuntu
+    else if (name == 'Konqueror' && !/buntu/i.test(os)) {
+      os = 'Kubuntu';
+    }
+    // detect Android browsers
+    else if (manufacturer && manufacturer != 'Google' &&
+        ((/Chrome/.test(name) && !/\bMobile Safari\b/i.test(ua)) || /\bVita\b/.test(product))) {
+      name = 'Android Browser';
+      os = /\bAndroid\b/.test(os) ? os : 'Android';
+    }
+    // detect false positives for Firefox/Safari
+    else if (!name || (data = !/\bMinefield\b|\(Android;/i.test(ua) && /\b(?:Firefox|Safari)\b/.exec(name))) {
+      // escape the `/` for Firefox 1
+      if (name && !product && /[\/,]|^[^(]+?\)/.test(ua.slice(ua.indexOf(data + '/') + 8))) {
+        // clear name of false positives
+        name = null;
+      }
+      // reassign a generic name
+      if ((data = product || manufacturer || os) &&
+          (product || manufacturer || /\b(?:Android|Symbian OS|Tablet OS|webOS)\b/.test(os))) {
+        name = /[a-z]+(?: Hat)?/i.exec(/\bAndroid\b/.test(os) ? os : data) + ' Browser';
+      }
+    }
+    // detect Firefox OS
+    if ((data = /\((Mobile|Tablet).*?Firefox\b/i.exec(ua)) && data[1]) {
+      os = 'Firefox OS';
+      if (!product) {
+        product = data[1];
+      }
+    }
+    // detect non-Opera versions (order is important)
+    if (!version) {
+      version = getVersion([
+        '(?:Cloud9|CriOS|CrMo|IEMobile|Iron|Opera ?Mini|OPiOS|OPR|Raven|Silk(?!/[\\d.]+$))',
+        'Version',
+        qualify(name),
+        '(?:Firefox|Minefield|NetFront)'
+      ]);
+    }
+    // detect stubborn layout engines
+    if (layout == 'iCab' && parseFloat(version) > 3) {
+      layout = ['WebKit'];
+    } else if (
+        layout != 'Trident' &&
+        (data =
+          /\bOpera\b/.test(name) && (/\bOPR\b/.test(ua) ? 'Blink' : 'Presto') ||
+          /\b(?:Midori|Nook|Safari)\b/i.test(ua) && 'WebKit' ||
+          !layout && /\bMSIE\b/i.test(ua) && (os == 'Mac OS' ? 'Tasman' : 'Trident')
+        )
+    ) {
+      layout = [data];
+    }
+    // detect NetFront on PlayStation
+    else if (/\bPlayStation\b(?! Vita\b)/i.test(name) && layout == 'WebKit') {
+      layout = ['NetFront'];
+    }
+    // detect Windows Phone 7 desktop mode
+    if (name == 'IE' && (data = (/; *(?:XBLWP|ZuneWP)(\d+)/i.exec(ua) || 0)[1])) {
+      name += ' Mobile';
+      os = 'Windows Phone ' + (/\+$/.test(data) ? data : data + '.x');
+      description.unshift('desktop mode');
+    }
+    // detect Windows Phone 8+ desktop mode
+    else if (/\bWPDesktop\b/i.test(ua)) {
+      name = 'IE Mobile';
+      os = 'Windows Phone 8+';
+      description.unshift('desktop mode');
+      version || (version = (/\brv:([\d.]+)/.exec(ua) || 0)[1]);
+    }
+    // detect IE 11 and above
+    else if (name != 'IE' && layout == 'Trident' && (data = /\brv:([\d.]+)/.exec(ua))) {
+      if (!/\bWPDesktop\b/i.test(ua)) {
+        if (name) {
+          description.push('identifying as ' + name + (version ? ' ' + version : ''));
+        }
+        name = 'IE';
+      }
+      version = data[1];
+    }
+    // detect IE Tech Preview
+    else if ((name == 'Chrome' || name != 'IE') && (data = /\bEdge\/([\d.]+)/.exec(ua))) {
+      name = 'IE';
+      version = data[1];
+      layout = ['Trident'];
+      description.unshift('platform preview');
+    }
+    // leverage environment features
+    if (useFeatures) {
+      // detect server-side environments
+      // Rhino has a global function while others have a global object
+      if (isHostType(context, 'global')) {
+        if (java) {
+          data = java.lang.System;
+          arch = data.getProperty('os.arch');
+          os = os || data.getProperty('os.name') + ' ' + data.getProperty('os.version');
+        }
+        if (isModuleScope && isHostType(context, 'system') && (data = [context.system])[0]) {
+          os || (os = data[0].os || null);
+          try {
+            data[1] = context.require('ringo/engine').version;
+            version = data[1].join('.');
+            name = 'RingoJS';
+          } catch(e) {
+            if (data[0].global.system == context.system) {
+              name = 'Narwhal';
+            }
+          }
+        }
+        else if (typeof context.process == 'object' && (data = context.process)) {
+          name = 'Node.js';
+          arch = data.arch;
+          os = data.platform;
+          version = /[\d.]+/.exec(data.version)[0];
+        }
+        else if (rhino) {
+          name = 'Rhino';
+        }
+      }
+      // detect Adobe AIR
+      else if (getClassOf((data = context.runtime)) == airRuntimeClass) {
+        name = 'Adobe AIR';
+        os = data.flash.system.Capabilities.os;
+      }
+      // detect PhantomJS
+      else if (getClassOf((data = context.phantom)) == phantomClass) {
+        name = 'PhantomJS';
+        version = (data = data.version || null) && (data.major + '.' + data.minor + '.' + data.patch);
+      }
+      // detect IE compatibility modes
+      else if (typeof doc.documentMode == 'number' && (data = /\bTrident\/(\d+)/i.exec(ua))) {
+        // we're in compatibility mode when the Trident version + 4 doesn't
+        // equal the document mode
+        version = [version, doc.documentMode];
+        if ((data = +data[1] + 4) != version[1]) {
+          description.push('IE ' + version[1] + ' mode');
+          layout && (layout[1] = '');
+          version[1] = data;
+        }
+        version = name == 'IE' ? String(version[1].toFixed(1)) : version[0];
+      }
+      os = os && format(os);
+    }
+    // detect prerelease phases
+    if (version && (data =
+          /(?:[ab]|dp|pre|[ab]\d+pre)(?:\d+\+?)?$/i.exec(version) ||
+          /(?:alpha|beta)(?: ?\d)?/i.exec(ua + ';' + (useFeatures && nav.appMinorVersion)) ||
+          /\bMinefield\b/i.test(ua) && 'a'
+        )) {
+      prerelease = /b/i.test(data) ? 'beta' : 'alpha';
+      version = version.replace(RegExp(data + '\\+?$'), '') +
+        (prerelease == 'beta' ? beta : alpha) + (/\d+\+?/.exec(data) || '');
+    }
+    // detect Firefox Mobile
+    if (name == 'Fennec' || name == 'Firefox' && /\b(?:Android|Firefox OS)\b/.test(os)) {
+      name = 'Firefox Mobile';
+    }
+    // obscure Maxthon's unreliable version
+    else if (name == 'Maxthon' && version) {
+      version = version.replace(/\.[\d.]+/, '.x');
+    }
+    // detect Silk desktop/accelerated modes
+    else if (name == 'Silk') {
+      if (!/\bMobi/i.test(ua)) {
+        os = 'Android';
+        description.unshift('desktop mode');
+      }
+      if (/Accelerated *= *true/i.test(ua)) {
+        description.unshift('accelerated');
+      }
+    }
+    // detect Xbox 360 and Xbox One
+    else if (/\bXbox\b/i.test(product)) {
+      os = null;
+      if (product == 'Xbox 360' && /\bIEMobile\b/.test(ua)) {
+        description.unshift('mobile mode');
+      }
+    }
+    // add mobile postfix
+    else if ((/^(?:Chrome|IE|Opera)$/.test(name) || name && !product && !/Browser|Mobi/.test(name)) &&
+        (os == 'Windows CE' || /Mobi/i.test(ua))) {
+      name += ' Mobile';
+    }
+    // detect IE platform preview
+    else if (name == 'IE' && useFeatures && context.external === null) {
+      description.unshift('platform preview');
+    }
+    // detect BlackBerry OS version
+    // http://docs.blackberry.com/en/developers/deliverables/18169/HTTP_headers_sent_by_BB_Browser_1234911_11.jsp
+    else if ((/\bBlackBerry\b/.test(product) || /\bBB10\b/.test(ua)) && (data =
+          (RegExp(product.replace(/ +/g, ' *') + '/([.\\d]+)', 'i').exec(ua) || 0)[1] ||
+          version
+        )) {
+      data = [data, /BB10/.test(ua)];
+      os = (data[1] ? (product = null, manufacturer = 'BlackBerry') : 'Device Software') + ' ' + data[0];
+      version = null;
+    }
+    // detect Opera identifying/masking itself as another browser
+    // http://www.opera.com/support/kb/view/843/
+    else if (this != forOwn && (
+          product != 'Wii' && (
+            (useFeatures && opera) ||
+            (/Opera/.test(name) && /\b(?:MSIE|Firefox)\b/i.test(ua)) ||
+            (name == 'Firefox' && /\bOS X (?:\d+\.){2,}/.test(os)) ||
+            (name == 'IE' && (
+              (os && !/^Win/.test(os) && version > 5.5) ||
+              /\bWindows XP\b/.test(os) && version > 8 ||
+              version == 8 && !/\bTrident\b/.test(ua)
+            ))
+          )
+        ) && !reOpera.test((data = parse.call(forOwn, ua.replace(reOpera, '') + ';'))) && data.name) {
+
+      // when "indentifying", the UA contains both Opera and the other browser's name
+      data = 'ing as ' + data.name + ((data = data.version) ? ' ' + data : '');
+      if (reOpera.test(name)) {
+        if (/\bIE\b/.test(data) && os == 'Mac OS') {
+          os = null;
+        }
+        data = 'identify' + data;
+      }
+      // when "masking", the UA contains only the other browser's name
+      else {
+        data = 'mask' + data;
+        if (operaClass) {
+          name = format(operaClass.replace(/([a-z])([A-Z])/g, '$1 $2'));
+        } else {
+          name = 'Opera';
+        }
+        if (/\bIE\b/.test(data)) {
+          os = null;
+        }
+        if (!useFeatures) {
+          version = null;
+        }
+      }
+      layout = ['Presto'];
+      description.push(data);
+    }
+    // detect WebKit Nightly and approximate Chrome/Safari versions
+    if ((data = (/\bAppleWebKit\/([\d.]+\+?)/i.exec(ua) || 0)[1])) {
+      // correct build for numeric comparison
+      // (e.g. "532.5" becomes "532.05")
+      data = [parseFloat(data.replace(/\.(\d)$/, '.0$1')), data];
+      // nightly builds are postfixed with a `+`
+      if (name == 'Safari' && data[1].slice(-1) == '+') {
+        name = 'WebKit Nightly';
+        prerelease = 'alpha';
+        version = data[1].slice(0, -1);
+      }
+      // clear incorrect browser versions
+      else if (version == data[1] ||
+          version == (data[2] = (/\bSafari\/([\d.]+\+?)/i.exec(ua) || 0)[1])) {
+        version = null;
+      }
+      // use the full Chrome version when available
+      data[1] = (/\bChrome\/([\d.]+)/i.exec(ua) || 0)[1];
+      // detect Blink layout engine
+      if (data[0] == 537.36 && data[2] == 537.36 && parseFloat(data[1]) >= 28 && name != 'IE') {
+        layout = ['Blink'];
+      }
+      // detect JavaScriptCore
+      // http://stackoverflow.com/questions/6768474/how-can-i-detect-which-javascript-engine-v8-or-jsc-is-used-at-runtime-in-androi
+      if (!useFeatures || (!likeChrome && !data[1])) {
+        layout && (layout[1] = 'like Safari');
+        data = (data = data[0], data < 400 ? 1 : data < 500 ? 2 : data < 526 ? 3 : data < 533 ? 4 : data < 534 ? '4+' : data < 535 ? 5 : data < 537 ? 6 : data < 538 ? 7 : data < 601 ? 8 : '8');
+      } else {
+        layout && (layout[1] = 'like Chrome');
+        data = data[1] || (data = data[0], data < 530 ? 1 : data < 532 ? 2 : data < 532.05 ? 3 : data < 533 ? 4 : data < 534.03 ? 5 : data < 534.07 ? 6 : data < 534.10 ? 7 : data < 534.13 ? 8 : data < 534.16 ? 9 : data < 534.24 ? 10 : data < 534.30 ? 11 : data < 535.01 ? 12 : data < 535.02 ? '13+' : data < 535.07 ? 15 : data < 535.11 ? 16 : data < 535.19 ? 17 : data < 536.05 ? 18 : data < 536.10 ? 19 : data < 537.01 ? 20 : data < 537.11 ? '21+' : data < 537.13 ? 23 : data < 537.18 ? 24 : data < 537.24 ? 25 : data < 537.36 ? 26 : layout != 'Blink' ? '27' : '28');
+      }
+      // add the postfix of ".x" or "+" for approximate versions
+      layout && (layout[1] += ' ' + (data += typeof data == 'number' ? '.x' : /[.+]/.test(data) ? '' : '+'));
+      // obscure version for some Safari 1-2 releases
+      if (name == 'Safari' && (!version || parseInt(version) > 45)) {
+        version = data;
+      }
+    }
+    // detect Opera desktop modes
+    if (name == 'Opera' &&  (data = /\bzbov|zvav$/.exec(os))) {
+      name += ' ';
+      description.unshift('desktop mode');
+      if (data == 'zvav') {
+        name += 'Mini';
+        version = null;
+      } else {
+        name += 'Mobile';
+      }
+      os = os.replace(RegExp(' *' + data + '$'), '');
+    }
+    // detect Chrome desktop mode
+    else if (name == 'Safari' && /\bChrome\b/.exec(layout && layout[1])) {
+      description.unshift('desktop mode');
+      name = 'Chrome Mobile';
+      version = null;
+
+      if (/\bOS X\b/.test(os)) {
+        manufacturer = 'Apple';
+        os = 'iOS 4.3+';
+      } else {
+        os = null;
+      }
+    }
+    // strip incorrect OS versions
+    if (version && version.indexOf((data = /[\d.]+$/.exec(os))) == 0 &&
+        ua.indexOf('/' + data + '-') > -1) {
+      os = trim(os.replace(data, ''));
+    }
+    // add layout engine
+    if (layout && !/\b(?:Avant|Nook)\b/.test(name) && (
+        /Browser|Lunascape|Maxthon/.test(name) ||
+        /^(?:Adobe|Arora|Breach|Midori|Opera|Phantom|Rekonq|Rock|Sleipnir|Web)/.test(name) && layout[1])) {
+      // don't add layout details to description if they are falsey
+      (data = layout[layout.length - 1]) && description.push(data);
+    }
+    // combine contextual information
+    if (description.length) {
+      description = ['(' + description.join('; ') + ')'];
+    }
+    // append manufacturer
+    if (manufacturer && product && product.indexOf(manufacturer) < 0) {
+      description.push('on ' + manufacturer);
+    }
+    // append product
+    if (product) {
+      description.push((/^on /.test(description[description.length -1]) ? '' : 'on ') + product);
+    }
+    // parse OS into an object
+    if (os) {
+      data = / ([\d.+]+)$/.exec(os);
+      isSpecialCasedOS = data && os.charAt(os.length - data[0].length - 1) == '/';
+      os = {
+        'architecture': 32,
+        'family': (data && !isSpecialCasedOS) ? os.replace(data[0], '') : os,
+        'version': data ? data[1] : null,
+        'toString': function() {
+          var version = this.version;
+          return this.family + ((version && !isSpecialCasedOS) ? ' ' + version : '') + (this.architecture == 64 ? ' 64-bit' : '');
+        }
+      };
+    }
+    // add browser/OS architecture
+    if ((data = /\b(?:AMD|IA|Win|WOW|x86_|x)64\b/i.exec(arch)) && !/\bi686\b/i.test(arch)) {
+      if (os) {
+        os.architecture = 64;
+        os.family = os.family.replace(RegExp(' *' + data), '');
+      }
+      if (
+          name && (/\bWOW64\b/i.test(ua) ||
+          (useFeatures && /\w(?:86|32)$/.test(nav.cpuClass || nav.platform) && !/\bWin64; x64\b/i.test(ua)))
+      ) {
+        description.unshift('32-bit');
+      }
+    }
+
+    ua || (ua = null);
+
+    /*------------------------------------------------------------------------*/
+
+    /**
+     * The platform object.
+     *
+     * @name platform
+     * @type Object
+     */
+    var platform = {};
+
+    /**
+     * The platform description.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.description = ua;
+
+    /**
+     * The name of the browser's layout engine.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.layout = layout && layout[0];
+
+    /**
+     * The name of the product's manufacturer.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.manufacturer = manufacturer;
+
+    /**
+     * The name of the browser/environment.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.name = name;
+
+    /**
+     * The alpha/beta release indicator.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.prerelease = prerelease;
+
+    /**
+     * The name of the product hosting the browser.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.product = product;
+
+    /**
+     * The browser's user agent string.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.ua = ua;
+
+    /**
+     * The browser/environment version.
+     *
+     * @memberOf platform
+     * @type string|null
+     */
+    platform.version = name && version;
+
+    /**
+     * The name of the operating system.
+     *
+     * @memberOf platform
+     * @type Object
+     */
+    platform.os = os || {
+
+      /**
+       * The CPU architecture the OS is built for.
+       *
+       * @memberOf platform.os
+       * @type number|null
+       */
+      'architecture': null,
+
+      /**
+       * The family of the OS.
+       *
+       * Common values include:
+       * "Windows", "Windows Server 2008 R2 / 7", "Windows Server 2008 / Vista",
+       * "Windows XP", "OS X", "Ubuntu", "Debian", "Fedora", "Red Hat", "SuSE",
+       * "Android", "iOS" and "Windows Phone"
+       *
+       * @memberOf platform.os
+       * @type string|null
+       */
+      'family': null,
+
+      /**
+       * The version of the OS.
+       *
+       * @memberOf platform.os
+       * @type string|null
+       */
+      'version': null,
+
+      /**
+       * Returns the OS string.
+       *
+       * @memberOf platform.os
+       * @returns {string} The OS string.
+       */
+      'toString': function() { return 'null'; }
+    };
+
+    platform.parse = parse;
+    platform.toString = toStringPlatform;
+
+    if (platform.version) {
+      description.unshift(version);
+    }
+    if (platform.name) {
+      description.unshift(name);
+    }
+    if (os && name && !(os == String(os).split(' ')[0] && (os == name.split(' ')[0] || product))) {
+      description.push(product ? '(' + os + ')' : 'on ' + os);
+    }
+    if (description.length) {
+      platform.description = description.join(' ');
+    }
+    return platform;
+  }
+
+  /*--------------------------------------------------------------------------*/
+
+  // export platform
+  // some AMD build optimizers, like r.js, check for condition patterns like the following:
+  if (typeof define == 'function' && typeof define.amd == 'object' && define.amd) {
+    // define as an anonymous module so, through path mapping, it can be aliased
+    define(function() {
+      return parse();
+    });
+  }
+  // check for `exports` after `define` in case a build optimizer adds an `exports` object
+  else if (freeExports && freeModule) {
+    // in Narwhal, Node.js, Rhino -require, or RingoJS
+    forOwn(parse(), function(value, key) {
+      freeExports[key] = value;
+    });
+  }
+  // in a browser or Rhino
+  else {
+    root.platform = parse();
+  }
+}.call(this));
diff --git a/language/en/text.php b/language/en/text.php
index 8b1b0fee..cc444a5e 100644
--- a/language/en/text.php
+++ b/language/en/text.php
@@ -23,6 +23,14 @@ $hesklang['EMAIL_HR']='------ Reply above this line ------';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.5.0
 $hesklang['ticket_message_no_attachments'] = 'Ticket/Reply message, however attachments will not be included in the email';
+$hesklang['click_for_device_information'] = 'Click for device information';
+$hesklang['device_information'] = 'Device information';
+$hesklang['operating_system'] = 'Operating System';
+$hesklang['browser'] = 'Browser';
+$hesklang['screen_resolution'] = 'Screen Resolution';
+$hesklang['display_user_agent_information'] = 'Show user agent';
+$hesklang['display_user_agent_information_help'] = 'When enabled, staff will be able to view the operating system, browser,
+    and screen resolution of the device used to create the ticket.';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.4.0
 $hesklang['sort_by_user_defined_order'] = 'Sort by user-defined order';
diff --git a/submit_ticket.php b/submit_ticket.php
index 9a763cea..12ab0c23 100644
--- a/submit_ticket.php
+++ b/submit_ticket.php
@@ -452,6 +452,11 @@ $tmpvar['longitude'] = hesk_POST('longitude');
 // Set html
 $tmpvar['html'] = $modsForHesk_settings['rich_text_for_tickets_for_customers'];
 
+// Set screen res and user agent
+$tmpvar['screen_resolution_height'] = hesk_POST('screen_resolution_height');
+$tmpvar['screen_resolution_width'] = hesk_POST('screen_resolution_width');
+$tmpvar['user_agent'] = $_SERVER['HTTP_USER_AGENT'];
+
 // Should the helpdesk validate emails?
 $createTicket = true;
 if ($modsForHesk_settings['customer_email_verification_required'])