diff --git a/admin/new_ticket.php b/admin/new_ticket.php
index fcb65702..6b266304 100644
--- a/admin/new_ticket.php
+++ b/admin/new_ticket.php
@@ -137,6 +137,12 @@ require_once(HESK_PATH . 'inc/headerAdmin.inc.php');
 /* Print admin navigation */
 require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
 
+$columnWidth = 'col-md-8';
+$showRs = hesk_dbQuery("SELECT `show` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."quick_help_sections` WHERE `id` = 5");
+$show = hesk_dbFetchAssoc($showRs);
+if (!$show['show']) {
+    $columnWidth = 'col-md-10 col-md-offset-1';
+}
 ?>
 
 <ol class="breadcrumb">
@@ -144,6 +150,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
   <li class="active"><?php echo $hesklang['nti2']; ?></li>
 </ol>
     <div class="row" style="margin-top: 20px">
+        <?php if ($columnWidth == 'col-md-8'): ?>
         <div class="col-md-4">
             <div class="panel panel-default">
                 <div class="panel-heading"><?php echo $hesklang['quick_help']; ?></div>
@@ -154,7 +161,8 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                 </div>
             </div>
         </div>
-        <div class="col-md-8">
+        <?php endif; ?>
+        <div class="<?php echo $columnWidth; ?>">
             <?php
                 /* This will handle error, success and notice messages */
                 hesk_handle_messages();
@@ -1063,7 +1071,7 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                 </div>       
             </form>
         </div>
-
+    </div>
 <?php
 
 // Request for the users location if enabled
diff --git a/install/mods-for-hesk/sql/installSql.php b/install/mods-for-hesk/sql/installSql.php
index 8b1faa34..842cee30 100644
--- a/install/mods-for-hesk/sql/installSql.php
+++ b/install/mods-for-hesk/sql/installSql.php
@@ -570,6 +570,8 @@ function execute240Scripts() {
       VALUES ('view_ticket', '1')");
     executeQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."quick_help_sections` (`location`, `show`)
       VALUES ('knowledgebase', '1')");
+    executeQuery("INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."quick_help_sections` (`location`, `show`)
+      VALUES ('staff_create_ticket', '1')");
 
     // Setup status improvement tables
     executeQuery("CREATE TABLE `".hesk_dbEscape($hesk_settings['db_pfix'])."text_to_status_xref` (
diff --git a/language/en/text.php b/language/en/text.php
index b225a82f..efac2995 100644
--- a/language/en/text.php
+++ b/language/en/text.php
@@ -29,9 +29,10 @@ $hesklang['category_sort_help'] = 'Determines if categories shown on the manage
 sorted alphabetically.';
 $hesklang['quick_help_sections'] = 'Quick Help Sections';
 $hesklang['quick_help_sections_help'] = 'Check the checkbox to show the "Quick Help" sections on the left-hand side, or uncheck to not show.';
-$hesklang['create_ticket'] = 'Create ticket';
+$hesklang['create_ticket'] = 'Create ticket (customers)';
 $hesklang['view_ticket_form'] = 'View ticket form';
 $hesklang['knowledgebase'] = 'Knowledgebase section';
+$hesklang['staff_create_ticket'] = 'Create ticket (staff)';
 $hesklang['allow_rich_text_for_tickets'] = 'Allow rich text for tickets';
 $hesklang['allow_rich_text_for_tickets_help'] = 'Allow staff and customers to use rich text formatting when writing ticket messages / replies.';
 $hesklang['click_to_edit_name'] = 'Click to edit name';