diff --git a/admin/admin_ticket.php b/admin/admin_ticket.php
index 820d3f78..4bf2e0be 100644
--- a/admin/admin_ticket.php
+++ b/admin/admin_ticket.php
@@ -903,6 +903,12 @@ require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
                                         <div class="modal-body">
                                             <?php if ($hasLocation): ?>
                                                 <div id="map" style="height: 500px"></div><br>
+                                                <address id="friendly-location" style="font-size: 13px"></address>
+                                                <p id="save-for-address" style="font-size: 13px;display:none"><?php echo $hesklang['save_to_see_updated_address']; ?></p>
+                                                <script>
+                                                    getFriendlyLocation(<?php echo $ticket['latitude']; ?>,
+                                                        <?php echo $ticket['longitude']; ?>);
+                                                </script>
                                                 <div class="row">
                                                     <form action="admin_ticket.php" method="post" role="form">
                                                         <input type="hidden" name="track" value="<?php echo $trackingID; ?>">
diff --git a/js/modsForHesk-javascript.js b/js/modsForHesk-javascript.js
index d53a887e..73b47597 100644
--- a/js/modsForHesk-javascript.js
+++ b/js/modsForHesk-javascript.js
@@ -182,6 +182,8 @@ function initializeMapForStaff(latitude, longitude, usersLocationText) {
         setLatLon(event.target.getLatLng().lat, event.target.getLatLng().lng);
         $('#save-group').show();
         $('#close-button').hide();
+        $('#friendly-location').hide();
+        $('#save-for-address').show();
     });
 
     $('#map-modal').on('shown.bs.modal', function(){
@@ -191,4 +193,11 @@ function initializeMapForStaff(latitude, longitude, usersLocationText) {
     });
 }
 
+function getFriendlyLocation(latitude, longitude) {
+    var URL = 'http://nominatim.openstreetmap.org/reverse?format=json&lat='+ latitude +'&lon='+ longitude +'&zoom=15&addressdetails=1';
+    $.getJSON(URL, function(data) {
+        $('#friendly-location').text(data.display_name);
+    });
+}
+
 jQuery(document).ready(loadJquery);
diff --git a/language/en/text.php b/language/en/text.php
index 8417dae5..10a2aee3 100644
--- a/language/en/text.php
+++ b/language/en/text.php
@@ -65,6 +65,7 @@ $hesklang['location_colon'] = 'Location:';
 $hesklang['your_current_location'] = 'Your location';
 $hesklang['requesting_location_ellipsis'] = 'Requesting location...';
 $hesklang['unable_to_determine_location'] = 'Unable to determine your location, or you declined to share it.';
+$hesklang['save_to_see_updated_address'] = 'Save the new location to see the updated address';
 
 // ADDED OR MODIFIED IN Mods for HESK 2.2.1
 $hesklang['popart_no_colon']='Top Knowledgebase Articles'; // same as $hesklang['popart'] but without a colon (:)