diff --git a/api/BusinessLogic/Attachments/AttachmentHandler.php b/api/BusinessLogic/Attachments/AttachmentHandler.php
index 862549e9..22399f35 100644
--- a/api/BusinessLogic/Attachments/AttachmentHandler.php
+++ b/api/BusinessLogic/Attachments/AttachmentHandler.php
@@ -188,7 +188,6 @@ class AttachmentHandler {
         if (count($errorKeys) > 0) {
             $validationModel = new ValidationModel();
             $validationModel->errorKeys = $errorKeys;
-            $validationModel->valid = false;
             throw new ValidationException($validationModel);
         }
     }
diff --git a/api/BusinessLogic/Exceptions/ValidationException.php b/api/BusinessLogic/Exceptions/ValidationException.php
index 6ed8b552..0049f232 100644
--- a/api/BusinessLogic/Exceptions/ValidationException.php
+++ b/api/BusinessLogic/Exceptions/ValidationException.php
@@ -12,7 +12,7 @@ class ValidationException extends ApiFriendlyException {
      * @throws Exception If the validationModel's errorKeys is empty
      */
     function __construct($validationModel) {
-        if (count($validationModel->errorKeys) === 0 || $validationModel->valid) {
+        if (count($validationModel->errorKeys) === 0) {
             throw new Exception('Tried to throw a ValidationException, but the validation model was valid or had 0 error keys!');
         }
 
diff --git a/api/BusinessLogic/Tickets/Ticket.php b/api/BusinessLogic/Tickets/Ticket.php
index 2f8b0e28..73ebf8b4 100644
--- a/api/BusinessLogic/Tickets/Ticket.php
+++ b/api/BusinessLogic/Tickets/Ticket.php
@@ -11,7 +11,8 @@ class Ticket {
         $ticket->name = $row['name'];
         if ($row['email'] !== null) {
             $emails = str_replace(';', ',', $row['email']);
-            $ticket->email = explode(',', strtolower($emails));
+            $emails = explode(',', strtolower($emails));
+            $ticket->email = array_filter($emails);
         }
         $ticket->categoryId = intval($row['category']);
         $ticket->priorityId = intval($row['priority']);
diff --git a/api/BusinessLogic/Tickets/TicketCreator.php b/api/BusinessLogic/Tickets/TicketCreator.php
index 7e160936..2aed0579 100644
--- a/api/BusinessLogic/Tickets/TicketCreator.php
+++ b/api/BusinessLogic/Tickets/TicketCreator.php
@@ -86,7 +86,6 @@ class TicketCreator {
 
         if (count($validationModel->errorKeys) > 0) {
             // Validation failed
-            $validationModel->valid = false;
             throw new ValidationException($validationModel);
         }
 
diff --git a/api/BusinessLogic/Tickets/TicketRetriever.php b/api/BusinessLogic/Tickets/TicketRetriever.php
index d19ded3b..438af152 100644
--- a/api/BusinessLogic/Tickets/TicketRetriever.php
+++ b/api/BusinessLogic/Tickets/TicketRetriever.php
@@ -3,6 +3,7 @@
 namespace BusinessLogic\Tickets;
 
 
+use BusinessLogic\Exceptions\ApiFriendlyException;
 use BusinessLogic\Exceptions\ValidationException;
 use BusinessLogic\ValidationModel;
 use DataAccess\Tickets\TicketGateway;
@@ -25,9 +26,17 @@ class TicketRetriever {
         $this->validate($trackingId, $emailAddress, $heskSettings);
 
         $ticket = $this->ticketGateway->getTicketByTrackingId($trackingId, $heskSettings);
+        if ($ticket === null) {
+            $ticket = $this->ticketGateway->getTicketByMergedTrackingId($trackingId, $heskSettings);
+
+            if ($ticket === null) {
+                return null;
+            }
+        }
 
         if ($heskSettings['email_view_ticket'] && !in_array($emailAddress, $ticket->email)) {
-            throw new \Exception("Email '{$emailAddress}' entered in for ticket '{$trackingId}' does not match!");
+            throw new ApiFriendlyException("Email '{$emailAddress}' entered in for ticket '{$trackingId}' does not match!",
+                "Email Does Not Match", 400);
         }
 
         return $ticket;
diff --git a/api/BusinessLogic/ValidationModel.php b/api/BusinessLogic/ValidationModel.php
index 740af78e..b3e085cd 100644
--- a/api/BusinessLogic/ValidationModel.php
+++ b/api/BusinessLogic/ValidationModel.php
@@ -8,13 +8,7 @@ class ValidationModel {
      */
     public $errorKeys;
 
-    /**
-     * @var bool
-     */
-    public $valid;
-
     function __construct() {
         $this->errorKeys = [];
-        $this->valid = true;
     }
 }
\ No newline at end of file
diff --git a/api/Controllers/Tickets/CustomerTicketController.php b/api/Controllers/Tickets/CustomerTicketController.php
index b1f83ed7..a8b05b9b 100644
--- a/api/Controllers/Tickets/CustomerTicketController.php
+++ b/api/Controllers/Tickets/CustomerTicketController.php
@@ -6,18 +6,22 @@ use BusinessLogic\Helpers;
 use BusinessLogic\Tickets\CreateTicketByCustomerModel;
 use BusinessLogic\Tickets\TicketCreator;
 use BusinessLogic\Tickets\TicketRetriever;
+use BusinessLogic\ValidationModel;
 use Controllers\JsonRetriever;
 
 
 class CustomerTicketController {
-    /*function get($id) {
-        global $applicationContext, $hesk_settings, $userContext;
+    function get() {
+        global $applicationContext, $hesk_settings;
+
+        $trackingId = isset($_GET['trackingId']) ? $_GET['trackingId'] : null;
+        $emailAddress = isset($_GET['email']) ? $_GET['email'] : null;
 
         /* @var $ticketRetriever TicketRetriever */
-        /*$ticketRetriever = $applicationContext->get[TicketRetriever::class];
+        $ticketRetriever = $applicationContext->get[TicketRetriever::class];
 
-        output($ticketRetriever->getTicketById($id, $hesk_settings, $userContext));
-    }*/
+        output($ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, $emailAddress, $hesk_settings));
+    }
 
     function post() {
         global $applicationContext, $hesk_settings, $userContext;
@@ -29,17 +33,9 @@ class CustomerTicketController {
 
         $ticket = $ticketCreator->createTicketByCustomer($this->buildTicketRequestFromJson($jsonRequest), $hesk_settings, $userContext);
 
-        //if ticket is a stageTicket, email user
-        //else if assigned to owner, email new owner
-        //else email all staff
-
         return output($ticket, 201);
     }
 
-    function delete($id) {
-        global $applicationContext, $hesk_settings, $userContext;
-    }
-
     /**
      * @param $json array
      * @return CreateTicketByCustomerModel
diff --git a/api/DataAccess/Tickets/TicketGateway.php b/api/DataAccess/Tickets/TicketGateway.php
index b6f4bd99..7a940bc8 100644
--- a/api/DataAccess/Tickets/TicketGateway.php
+++ b/api/DataAccess/Tickets/TicketGateway.php
@@ -90,6 +90,26 @@ class TicketGateway extends CommonDao {
         return $ticket;
     }
 
+    /**
+     * @param $trackingId string
+     * @param $heskSettings array
+     * @return Ticket|null
+     */
+    function getTicketByMergedTrackingId($trackingId, $heskSettings) {
+        $this->init();
+
+        $rs = hesk_dbQuery("SELECT `trackid` FROM `" . hesk_dbEscape($heskSettings['db_pfix']) . "tickets` WHERE `merged` LIKE '%#" . hesk_dbEscape($trackingId) . "#%'");
+        if (hesk_dbNumRows($rs) === 0) {
+            return null;
+        }
+        $row = hesk_dbFetchAssoc($rs);
+        $actualTrackingId = $row['trackid'];
+
+        $this->close();
+
+        return $this->getTicketByTrackingId($actualTrackingId, $heskSettings);
+    }
+
     /**
      * @param $ticket Ticket
      * @param $isEmailVerified
diff --git a/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php b/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php
index f7009494..2ace5299 100644
--- a/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php
+++ b/api/Tests/BusinessLogic/Tickets/NewTicketValidatorTest.php
@@ -147,6 +147,7 @@ class NewTicketValidatorTest extends TestCase {
     function testItSupportsMultipleEmails() {
         //-- Arrange
         $this->ticketRequest->email = 'something@email.com;another@valid.email';
+        $this->ticketRequest->language = 'English';
         $this->heskSettings['multi_eml'] = true;
 
         //-- Act
@@ -155,7 +156,7 @@ class NewTicketValidatorTest extends TestCase {
             $this->userContext);
 
         //-- Assert
-        $this->assertThat($validationModel->valid, $this->isTrue());
+        self::assertThat(count($validationModel->errorKeys), self::equalTo(0));
     }
 
     function testItAddsTheProperValidationErrorWhenCategoryIsNotANumber() {
diff --git a/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php b/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php
index c5f0b25b..6fd6b168 100644
--- a/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php
+++ b/api/Tests/BusinessLogic/Tickets/TicketRetrieverTest.php
@@ -36,6 +36,20 @@ class TicketRetrieverTest extends TestCase {
         self::assertThat($actual, self::equalTo($ticket));
     }
 
+    function testItGetsTheParentTicketIfTheUserEntersInAMergedTicketId() {
+        //-- Arrange
+        $ticket = new Ticket();
+        $trackingId = '12345';
+        $this->ticketGateway->method('getTicketByTrackingId')->willReturn(null);
+        $this->ticketGateway->method('getTicketByMergedTrackingId')->with($trackingId, $this->heskSettings)->willReturn($ticket);
+
+        //-- Act
+        $actual = $this->ticketRetriever->getTicketByTrackingIdAndEmail($trackingId, null, $this->heskSettings);
+
+        //-- Assert
+        self::assertThat($actual, self::equalTo($ticket));
+    }
+
     function testItChecksTheTicketsEmailIfThePageRequiresIt() {
         //-- Arrange
         $ticket = new Ticket();