diff --git a/admin/admin_settings.php b/admin/admin_settings.php
index 8e6cffe4..f2de73ad 100644
--- a/admin/admin_settings.php
+++ b/admin/admin_settings.php
@@ -1846,6 +1846,21 @@ if ( defined('HESK_DEMO') )
                       </div>
                       <h6 style="font-weight: bold"><?php echo $hesklang['defaultStatusForAction']; ?></h6>
                       <div class="footerWithBorder blankSpace"></div>
+                      <div class="form-group">
+                          <label for="newTicket" class="col-sm-8 col-xs-12 control-label"><?php echo $hesklang['isNewTicketMsg']; ?></label>
+                          <div class="col-sm-4 col-xs-12">
+                              <select name="newTicket" class="form-control" id="newTicket">
+                                  <?php
+                                  $statusesRS = hesk_dbQuery($statusesSql);
+                                  while ($row = $statusesRS->fetch_assoc())
+                                  {
+                                      $selectedEcho = ($row['IsNewTicketStatus'] == 1) ? 'selected="selected"' : '';
+                                      echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['ShortNameContentKey']].'</option>';
+                                  }
+                                  ?>
+                              </select>
+                          </div>
+                      </div>
                       <div class="form-group">
                           <label for="closedByClient" class="col-sm-8 col-xs-12 control-label"><?php echo $hesklang['isClosedByClientMsg']; ?></label>
                           <div class="col-sm-4 col-xs-12">
@@ -1861,6 +1876,21 @@ if ( defined('HESK_DEMO') )
                               </select>
                           </div>
                       </div>
+                      <div class="form-group">
+                          <label for="replyFromClient" class="col-sm-8 col-xs-12 control-label"><?php echo $hesklang['isRepliedByClientMsg']; ?></label>
+                          <div class="col-sm-4 col-xs-12">
+                              <select name="replyFromClient" class="form-control" id="replyFromClient">
+                                  <?php
+                                  $statusesRS = hesk_dbQuery($statusesSql);
+                                  while ($row = $statusesRS->fetch_assoc())
+                                  {
+                                      $selectedEcho = ($row['IsCustomerReplyStatus'] == 1) ? 'selected="selected"' : '';
+                                      echo '<option value="'.$row['ID'].'" '.$selectedEcho.'>'.$hesklang[$row['ShortNameContentKey']].'</option>';
+                                  }
+                                  ?>
+                              </select>
+                          </div>
+                      </div>
                       <div class="form-group">
                           <label for="staffClosedOption" class="col-sm-8 col-xs-12 control-label"><?php echo $hesklang['isStaffClosedOptionMsg']; ?></label>
                           <div class="col-sm-4 col-xs-12">
diff --git a/admin/admin_settings_save.php b/admin/admin_settings_save.php
index cc6e5493..dce698cd 100644
--- a/admin/admin_settings_save.php
+++ b/admin/admin_settings_save.php
@@ -452,12 +452,26 @@ if ($_POST['sN_shortName'] != null && $_POST['sN_longName'] != null && $_POST['s
 
 //-- Update default status for actions
 $defaultQuery = "UPDATE `".hesk_dbEscape($hesk_settings['db_pfix'])."statuses` SET ";
+
+hesk_dbConnect()->query($defaultQuery . "`IsNewTicketStatus` = 0");
+$updateQuery = $defaultQuery . "`IsNewTicketStatus` = 1 WHERE `ID` = ?";
+$stmt = hesk_dbConnect()->prepare($updateQuery);
+$stmt->bind_param('i', $_POST['newTicket']);
+$stmt->execute();
+
+
 hesk_dbConnect()->query($defaultQuery . "`IsClosedByClient` = 0");
 $updateQuery = $defaultQuery . "`IsClosedByClient` = 1 WHERE `ID` = ?";
 $stmt = hesk_dbConnect()->prepare($updateQuery);
 $stmt->bind_param('i', $_POST['closedByClient']);
 $stmt->execute();
 
+hesk_dbConnect()->query($defaultQuery . "`IsCustomerReplyStatus` = 0");
+$updateQuery = $defaultQuery . "`IsCustomerReplyStatus` = 1 WHERE `ID` = ?";
+$stmt = hesk_dbConnect()->prepare($updateQuery);
+$stmt->bind_param('i', $_POST['replyFromClient']);
+$stmt->execute();
+
 hesk_dbConnect()->query($defaultQuery . "`IsStaffClosedOption` = 0");
 $updateQuery = $defaultQuery . "`IsStaffClosedOption` = 1 WHERE `ID` = ?";
 $stmt = hesk_dbConnect()->prepare($updateQuery);
diff --git a/language/en/text.php b/language/en/text.php
index e836b8df..19ddb51a 100644
--- a/language/en/text.php
+++ b/language/en/text.php
@@ -34,11 +34,11 @@ $hesklang['closedQuestionMark'] = 'Closed?';
 $hesklang['closedQuestionMarkDescr'] = 'If checked, tickets will be considered closed if they are set to this status.';
 $hesklang['basicProperties'] = 'Basic Properties';
 $hesklang['defaultStatusForAction'] = 'Default Status For Action';
-$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to:';
-$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to:';
-$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to:';
-$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to:';
-$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to:';
+$hesklang['isClosedByClientMsg'] = 'When a client clicks the "Close ticket" link, change the status to';
+$hesklang['isStaffClosedOptionMsg'] = 'When a staff member clicks the "Close ticket" link, change the status to';
+$hesklang['isStaffReopenedStatusMsg'] = 'When a staff member clicks the "Open ticket" link, change the status to';
+$hesklang['isDefaultStaffReplyStatusMsg'] = 'When a staff member replies to a ticket, change the status to';
+$hesklang['lockedTicketStatusMsg'] = 'When a ticket is locked, change the status to';
 $hesklang['nuHeskVersion'] = 'NuHesk Version';
 $hesklang['shortNameRequired'] = 'Short Name Key is required.';
 $hesklang['longNameRequired'] = 'Long Name Key is required.';
@@ -47,6 +47,8 @@ $hesklang['addNew'] = 'Add New';
 $hesklang['close_action']='Close Ticket'; // Close ACTION
 $hesklang['whyCantIDeleteThisStatus'] = "Why Can't I Delete This Status?";
 $hesklang['whyCantIDeleteThisStatusReason'] = 'This status cannot be deleted because it is being used as a default status for a particular action.';
+$hesklang['isNewTicketMsg'] = 'When a new ticket is created, set its status to';
+$hesklang['isRepliedByClientMsg'] = 'When a client replies to a ticket, set its status to';
 
 
 // ADDED OR MODIFIED IN HESK UI